Upload
cristina-siminiceanu
View
340
Download
145
Embed Size (px)
Citation preview
8/12/2019 Profesia de relationist - Bernard Dagenais
1/31
^rgifska df rfmatkg`kst
Lfr`ard Dabf`aks
1.Cf su`t rfmatkkmf pulmkcf7
k`trfprk`dfrf, g grba`kzatkf sau g pfrsga`a carf stalkmfstf rfmatkk df skopatkf cu pulmkcurkmf samf5
rfmatkkmf pulmkcf cg`stktukf g atktudk`f, g algrdarf, g starf df spkrkt.
Df cf sf practkca rfmatkkmf pulmkcf7
ma rfmatkkmf pulmkcf s-a rfcurs dk` `fcfssktatf: pf`tru a fxksta k` sgckftatf trflukf sa tf iack
accfptat, kar pf`tru acfasta, trflukf sa stk sa tf puk k` vamgarf5 pf`tru a tf dfzvgmta, trflukf sa-
tk cg`strukfstk g koabk`f sk sa stk sa tf kopuk5 kar pf`tru a rfzksta trflukf sa stk sa tf apfrk5 dar,
oak k`tak df tgatf, trflukf sa rfcu`gstk ca `u sf pgatf trak iara a k`tfractkg`a cu ofdkum k` carf
fxkstk.
^f`tru ca `u putfo trak iara cgou`kcarf
Glmkbatka df a cgou`kca
`u fxksta rfamktatf iara cgou`kcarf, u` fvf`kof`t, u` sfrvkcku, g kdf carf `u su`t cu`gscutf
`u fxksta k` sgckftatf5 stkk`ta vkftkk sf lazfaza pf cgou`kcarf.
@fcfsktatfa df a rfcurbf ma oass-ofdka
rfmatkkmf pulmkcf sf practkca dk` `fcfsktatf, trflukf sa tf fxprkok, sa iack iata advfrsarkmgr, sa
k`iru`tk mgbkca oass-ofdka, tgatf acfstfa duca`d ma crfarfa u`uk dkamgb cu pulmkcum5
stratfbkkmf df rfmatkk pulmkcf su`t atat oftgdf df a tf iacf rfoarcat, cat sk skstfof df
autgapararf5
cffa cf cauta rfamtkg`kstum fstf sa-sk cu`gasca pulmkcum sk ofdkum, sa stkf sa tra`sokta
prfgcuparkmf sk grkf`tarkmf samf sk sa ikf capalkm sa iaca sa sf crfada ca cffa cf gifra fm fstf
supfrkgr a cffa cf sf pgatf bask k` amta partf.
^f`tru a atrabf atf`tka
8/12/2019 Profesia de relationist - Bernard Dagenais
2/31
k`ak`tf df a cg`vk`bf pulmkcum vkzat k`tr-g a`uokta prkvk`ta, trflukf oak k`tak atrasa atf`tka
acfstuka5 k`trfprk`dfrkmf trflukf sa ikf dk`aokcf `u tacutf sk dkscrftf pf`tru a sf iacf
cu`gscutf sk accfptatf, pf`tru a sf pu`f k` vamgarf k` iata pulmkcurkmgr, oass-ofdkfk.
^f`tru a k`igroa
a-tk iacf cu`gscutf actkvktatkmf, dfckzkkmf, grkf`tarkmf fstf g `fcfssktatf pf`tru k`tfprk`dfrk sk
grba`kzatkk5 pf ma`ba utkmkzarfa oass-ofdkfk, grba`kzatkkmf au rfcurs sk ma amtf okjmgacf sk
tfh`kck prfcuo pmka`tfmf, fxpgzktkkmf5 cu cat k`tfprk`dfrkmf vgr rfamkza oak oumtf actkvktatk df
rfamtkk pulmkcf cu atat sf va vgrlk oak oumt dfsprf fmf.
^f`tru a crfa u` cmkoat df skopatkf
rfmatkkmf pulmkcf cauta sa crffzf u` cmkoat iavgralkm k`trf g k`tfprk`dfrf sk pulmkcurkmf samf
k`tfr`f sk fxtfr`f, sa mf castkbf k`crfdfrfa, sa mf suscktf skopatka, sa cg`strukasca rapgrturk
pgzktkvf, sa k`staurfzf u` cmkoat df k`tfmfbfrf sk accfptarf.
^f`tru a rfzgmva g prglmfoa
k`tfprk`dfrkmf rfcurb ma actkvktatk df rfmatkk pulmkcf pf`tru a bfstkg`a oak lk`f g crkza5
actkvktatkmf grba`kzatf au ca scgp grkf`tarfa gpk`kfk pulmkcf astifm k`cat sa mf ikf iavgralkma.
^f`tru a bfstkg`a g prgvgcarf
rfmatkkmf pulmkcf dfvk` k`struof`tf fsf`tkamf k` bfstku`fa okzfmgr5 fmf dau g dkof`sku`f
sgckama ikfcarfk prgvgcark.
^f`tru a dfzvgmta g koabk`f
koabk`fa fstf cg`strukta df pfrsg`amktatfa k`trfprk`dfrkk, dar sk df actkvktatkmf df rfmatkk
pulmkcf carf su`t brfiatf pf acfasta.
^f`tru a `f apara
oass-ofdka au cg`stktukt aprgapf k`tgtdfau`a u` sprkjk` pf`tru brupurkmf sgckamf carf au
utkmkzat tgatfa stratfbkkmf df rfmatkk pulmkcf pf`tru a avfa drfptum ma gpk`kf.
^f`tru a k`imuf`ta gpk`ka pulmkcumuk
pf`tru a k`imuf`ta pulmkcum trflukf sa km cu`gstk, sa stkk sa a`amkzfzk dkifrktf rfactkk sks a tf
adaptfzk k` iu`ctkf df fmf5 rfmatkkmf pulmkcf grkf`tfaza gpk`ka pulmkcumuk k` sf`sum glkfckvfmgr
grba`kzatkfk.
8/12/2019 Profesia de relationist - Bernard Dagenais
3/31
^f`tru a raspu`df jur`amkstkmgr sk pulmkcumuk
oass-ofdka au u` rgm sgckam df jucat, sk a`uof df supravfbhfrf a ofdkumuk sk df cak`f df
paza am dfogcratkfk5 rfmatkkmf pulmkcf trflukf sa raspu`da rapkd sk adfcvat jur`amkstkmgr, dar sk
cg`suoatgrkmgr, cgmfctkvktatkmgr sk cfrcftatgrkmgr carf dgrfsc sa gltk`a k`igroatkk.
^f`tru a iacf iata cgopmfxktatkk sgckgfcg`gokcf
rfmatkkmf pulmkcf sf prfzk`ta ca g `fcfsktatf pf`tru grkcf k`trfprk`dfrf sau grba`kzatkf5
stuctura sgckama cgopmfxa: brupurkmf sf cg`stktukf k` iu`ctkf df caractfrkstkck sk k`tfrfsf
partkcumarf, cgou`kcarfa ikk`d dfmkcatf sk glmkba ma prfmuarfa oak oumtgr igrof5
cg`suoatgrkk: fk `u fzkta sa-sk oa`kifstf `foumtuokrfa sk adokratka fxabfrata sk, datgrkta
acfstuk iapt, k`imuf`tfaza dkrfct a`uoktf dfckzkk5
jur`amksoum: rfmatkg`kstum fstf oa`datat df k`trfprk`dfrf sa iackmktfzf oksku`fa jur`amkstkmgr, sa
cautf k`igroatka, sa basfasca rfsursf k`tfr`f5
rfstrkctkkmf lubftarf: actkvktatkkmf df rfmatkk pulmkcf sf pgt grba`kza cu putk`f chfmtukfmk sk su`t
accfsklkmf atat grba`kzatkkmgr oark, cat sk cfmgr okck5
prfvf`krfa: cgou`kcarfa fikckf`ta fstf oak k`tak prfvf`tkva.
G starf df spkrkt
fstf vgrla dfsprf ogdum df a ik carf cg`sta, pf`tru g k`trfprk`dfrf sau grba`kzatkf, k` dgrk`tadf a crfa u` sf`tkof`t df skopatkf cu pulmkcurkmf samf sk df a k`stktuk practkcf carf sa akla u`
asfof`fa fifct5 acfstfa pgt prkvy kolracaok`tfa, ifmum k` carf fstf tratat cmkf`tum sau k` carf
sf k`chfkf g aiacfrf.
V` k`struof`t df bfstku`f
rfmatkkmf pulmkcf partkckpa ma fmalgrarfa amfbfrkmgr dfckskvf amf grba`kzatkfk, fmf ajuta ma
pgpumarkzarfa mgr sk, k` spfckam, ma pu`frfa k` practkca.
Muarfa dfckzkkmgr
fifctum dfckzkfk asupra ofdkumuk rfmatkg`kstum trflukf sa fxfrcktf u` rgm df supravfbhfrf a
ofdkumuk sk sa cu`gasca lk`f dkifrktfmf pulmucurk5 a bfstkg`a ofdkum k`sfao`a a actkg`a
asupra prgprkumuk ofdku dfcat a-k supgrta fifctfmf5
gpgrtu`ktatfa df a iacf cu`gscuta dfckzka a`uok`tf dfckzkk pgt ik muatf iara a ik `fcfsar sau
glmkbatgrku sa mf iack pulmkcf5
8/12/2019 Profesia de relationist - Bernard Dagenais
4/31
carf fstf cfm oak lu` ogof`t pf`tru a iacf cu`gscuta dfckzka dupa ogdum k` carf g
dfckzkf pgatf ik pfrcfputa sk k`tfrprftata, dupa rfactka prfvazuta a pulmkcumuk, sf va dfckdf
ogof`tum cfm oak iavgralkm pf`tru a g iacf cu`gscuta5
prfbatkrfa u`uk tfrf` ifrtkm apt sa prkofasca k`igroatka tk`f df bfstkg`arfa u`fk dfckzkk5
kopartask`d prglmfoa pulmkcumuk, k`ak`tf df a-k kopu`f sgmutkk5 pulmkcum fstf astifm oak
dfschks k` cffa cf prkvfstf sgmutkkm carf kk su`t prgpusf pf`tru ca prglmfoa sa ikf rfzgmvata5
kopma`tarfa kdfkk dupa cf a igst kopartaskta kdfa sk prgpusa sgmutka pf`tru rfzgmvarfa
trflukf kopma`tata kdfa, trflukf sa `f askburao ca-sk urofaza trasfum sk ca a igst adgptata.
Bfstku`fa okzfmgr
prk` cgou`kcarf sf bfstkg`faza cg`imkctf df ou`ca5
sf va apfma ma rfmatkkmf pulmkcf pf`tru a bfstkg`a schkolarfa, crkza, cmkoatum df ou`ca dk`
k`tfrkgrum grba`kzatkfk, koabk`fa sk rfputatka acfstfka5
rfmatkkmf pulmkcf iackmktfaza atk`bfrfa glkfctkvfmgr dgrktf, cack fmf stku sa a`amkzfzf
cgopgrtaof`tfmf pulmkcurkmgr, sa mf k`tfmfaba sks a mf kopu`a grba`kzatkkmgr, carf sf vgr
adapta k` cg`sfck`ta.
G k`dfoa`arf
rfmatkkmf pulmkcf sf fxprkoa prk` pu`frfa k` vamgarf a grba`kzatkkmgr sk sf fxfrckta prk`tr-u`
a`saolmu df tfh`kck cf trflukf lk`f stapa`ktf5
rfamktatfa pulmkca sf structurfaza df ma g zk ma amta prk` k`tfrofdkum rfmatkg`kstkmgr dfgarfcf
tgatf k`igroatkkmf pf carf mf dkiuzfaza oass-ofdka prgvk` dk` actkvktatk df rfmatkk pulmkcf5
g `fbmkjf`ta cu`gastfrfa k` cfmf oak okck dftamkk a rfmatkkmgr pulmkcf kopu`f g oarf
rkbgarf k` grba`kzarfa df oa`kifstark5 grkcf `fbmkjf`ta a`trf`faza fifctf `fbatkvf sau fifctf
df lggofra`b5
fifctum df lggofra`b sf prgducf atu`ck ca`d grba`kzatka gltk`f fxact rfzumtatum k`vfrs a
cffa cf prfvazusf, pgatf ik rfzumtatum u`fk prgastf a`amkzf a sktuatkfk sau am u`uk fvf`kof`t
igrtukt5
k`trf stratfbkf sk sustk`frf rfmatkg`kstumuk kk rfvk`f sarck`a df a prgpu`f stratfbkkmf cfmf
oak adfcvatf pf`tru a iacf iata prgvgcarkmgr sk prglmfofmgr u`fk grba`kzatkk5 rfmatkg`kstum
trflukf sa acgrdf sk sustk`frf sk sa cggrdg`fzf actkvktatkmf cfmgrmamtf dfpartaof`tf amf
grba`kzatkfk.
G arta sk g stkk`ta
8/12/2019 Profesia de relationist - Bernard Dagenais
5/31
rfmatkkmf pulmkcf rfprfzk`ta g arta carf pfroktf cg`vfrtkrfa a`amkzfmgr sktuatkg`amf sk a
stratfbkkmgr k`dfmu`b pma`uktf k` crfatkvktatf, k` syolgmkc, koabk`ar, sfductkvf, vks,
adfzku`f, prgzfmktkso5
rfmatkkmf pulmkcf su`t cg`skdfratf g stkk`ta, kar rfmatkg`kstum u` tfch`kcka` am stkk`tfmgr
sgckamf apmkcatf5
rfcurbfrfa ma statkstkck, sg`daj, pskhgmgbka oasfmgr, cu`gastfrfa gpk`kfk pulmkcf mf sktufaza
k` a`saolmum stkk`tfmgr uoa`f.
G prgifskf fxkbf`ta
`fcfskta stapa`krfa u`gr fmfof`tf dkvfrsf: cu`gastfrfa tfh`kckmgr df cgou`kcarf, amfbfrfa
cfmgr carf pfrokt atk`bfrfa glkfctkvfmgr vkzatf, fxpfrkf`ta k` prgducfrfa dkvfrsfmgr
supgrturk utkmkzatf scrksf, audkgvkzuamf, fmfof`tf df fxpu`frf, k`tfractkvf!, pgsklkmktatfa
df a schkta stratfbkkmf cfmf oak fikckf`tf, cu`gsca`d dgzarfa, k` iu`ctkf df sktuatkk, auogrumuk, sfxuamktatkk, irkckk, ratkg`amktatkk, oarturkfk, rfcurbfrfa ma k`struof`tfmf df
fvamuarf5
df ma rfmatkg`kst sf astfapta ca prk`tr-u` ofsaj sa schkolf cgopgrtaof`tf, prk` stratfbkk sa
iaca sa ikf amfsf pfrsg`amktatk pgmktkcf, prk` pu`frk k` scf`a sa crffzf vfdftf, prk` dkscurs sa
grkf`tfzf sgckftatf.
G practkca dfogcratkca
jur`amksoum sf prfzk`ta ca u` cak`f df paza am dfogcratkfk5
jur`amkstum fstf rfprfzf`tat azk df brupurkmf df k`tfrfs carf supravfbhfaza grkcf mfbksmatkfk
carf mf-ar dau`a5
pf`tru a-sk aikroa fxkstf`ta brupurkmf rfcurb ma spfckamkstk k` cgou`kcarf5 rfmatkg`kstum
trflukf sa ba`dfasca df " grk k`ak`tf sa fokta u` cgou`kcat carf va ik vazut, cktkt, rfcktkt,
cgrfctat sk aprglat df dkvfrsf pfrsga`f5
cgou`kcarfa pulmkca pgsfda g brfa rfspg`salkmktatf, acffa df a gcupa spatkam pulmkc sk df a
mf iur`kza cftatf`kmgr-cg`suoatgrk fmfof`tf utkmf k` muarfa grkcarfk dfckzkk5
fa cg`trklukf ma igrta dfogcratkfk k` pgmktkca, ma vamgarfa k`igroatkkmgr k` pulmkcktatf, ma
autf`tkcktatfa kdfkmgr k` cauzfmf sgckamf.
V` cg`trgm asupra rfamktatkk
8/12/2019 Profesia de relationist - Bernard Dagenais
6/31
rfmatkkmf pulmkcf au ca prko rgm pu`farfa k` vamgarf a k`trfprk`dfrkk, grba`kzatkfk, a
prgdusumuk, a cauzfk, a k`dkvkdumuk pf carf-m sfrvfsc, fmf fxfrckta`d u` a`uokt cg`trgm
asupra k`igroatkkmgf pf carf mf vfhkcumfaza5
cgou`kcarfa fstf k`tgtdfau`a g igroa df oa`kpumarfa, cack fa grba`kzfaza ba`durkmf sk
cuvk`tfmf astifm k`cat sa tra`sokta u` a`uokt ofsaj.
G k`dustrkf
dk`cgmg df caractfrum df `fcfssktatf sk df partkckparfa mgr ma dfik`krfa oarkmgr okzf amf
sgckftatkk, rfmatkkmf pulmkcf rfprfzk`ta g k`dustrkf k` pmk`a fxpa`sku`f5
rfmatkg`kstkk dk` grba`kzatkk rfprfzk`ta df asfof`fa g igrta ik`a`ckara fxtragrdk`ara sk
bfstkg`faza lubftf kopgrta`tf.
V` skstfo df vamgrk
rfmatkkmf pulmkcf pgt juca u` rgm df ava`barda prk` tfoatkckmf sk koabk`kmf vfhkcumatf,
dkstruba`d taluurkmf sau daraoa`d prfjudfcatkmf5 ma ifm cuo mf pgt sk cg`sgmkda5 fmf pgt
iavgrkza tra`sigroarfa sgckama, pgt prgtfja camktatfa mkolkk sk k`suimftk cumtura, dupa cuo,
df amtifm, pgt iacf sk cg`trarkum.
G dfik`ktkf
# $fmatkkmf pulmkcf rfprfzk`ta g actkvktatf df cg`ducfrf cu charactfr pfroa`f`t sk grba`kzat,
prk` k`tfrofdkum carfka g k`trfprk`dfrf sau u` grba`kso prkvat sau pulmkc cauta sa gltk`a sks
a of`tk`a k`tfmfbfrfa, skopatka sk cg`cursum cfmgr cu carf arf sau ar putfa avfa df-a iacf5 k`
acfst scgp, fa va trfluk sa a`amkzfzf starfa gpk`kfk k` cffa cf g prkvfstf, k`igroark, sa gltk`a
g cggpfrarf oak fikckf`ta, carf sa tk`a cg`t fifctkv df k`tfrfsfmf cgoou`f% &gubgvgy sk
'uksoa`, ()*(, p. +" !.
G actkvktatf df cg`ducfrf
A ik ofolru am cg`ducfrkk u` cgou`kcatgr pgatf sf`sklkmkza oak usgr cg`ducfrfa u`fk
grba`kzatkk apara`du-rk dkrfct pu`ctfmf df vfdfrf, dfcat trfca`d pf ma dkrfctgrum bf`fram,
carf trflukf sa cg`vk`ba vkcfprfsfdk`tfmf carf, ma ra`dum sau, trflukf sa-sk cg`vk`ba
cg`skmkfrum df dfpartof`t5
A partkckpa ma dfckzkk
cu`gastfrfa arbuof`tumuk: rfmatkg`kstum trflukf sa cu`gasca arbuof`tfmf pgsktkvf sk
`fbatkvf carf au ckrcumat k` jurum u`fm prgpu`frk, cuo sk df cf au igst rfspg`sf
arbuof`tfmf `fbatkvf sk df cf arbuof`tfmf pgsktkvf au igst oak cg`vk`batgarf5 astifm
8/12/2019 Profesia de relationist - Bernard Dagenais
7/31
rfmatkg`kstum va ik k` oasura sa prfzk`tf pgzktka cgopmfxa a grba`kzatkfk, dfgarfcf
cu`gastf tgatf fzktarkmf sk tgatf arbuof`tfmf dftfrok`a`tf carf au duc ma muarfa dfckzkfk5
siatum: cg`cfpa`d stratfbkk df cgou`kcarf sk rfamkza`d actkvktatk adfcavatf spfckamkstum
k` cgou`kcarf jgaca pfroa`f`t u` rgm df cg`skmkfr am cg`ducfrkk, k` vcfdfrfa aofmkgrarkk
rfmatkkmgr dk`trf grba`kzatkf sk pulmkcurk, atu`ck ca`d tgtum ofrbf lk`f, dar skc a`d tgtumofrbf rau5 pf`tru a prgpu`f g stratfbkf adfcvata, spfckamkstum k` cgou`kcarf trflukf sa
cu`gasca tgatf dkof`sku`kmf u`fk prglmfof, amf u`fk prgvgcark, amf u`fk okzf5
k`crfdfrfa: cgou`kcatgrum, rfspg`salkmum cu cgou`kcarfa k`tr-g grba`kzatkf trflukf sa
actkg`fzf astifm k`cat, prk` camktatfa prfstatkmg samf sk prk` utkmkzarfa chkar df catrf acfsta
a tfh`kckmgr sk okjmgacfmgr df cgou`kcarf, sa suscktf suiikckf`t k`crfdfrfa, pf`tru a
accfdf ma cf`trfmf df dfckzkf `fvrambkca amf k`trfprk`dfrkk5
g iu`ctkf df bfstku`f: ca iu`ctkf df bfstku`f rfmatkkmf pulmkcf trflukf sa fxfrcktf u` rgm
kopgrta`t, `u `uoak sa dkiuzfzf `gutatkmf5 rfmatkkmf pulmkcf trflukf assgckatf tuturgrftapfmgr df dfckzkf.
Cu caractfr pfroa`f`t sk grba`kzat
koabk`fa u`fk grba`kzatkk sf cg`stukfstf k`cft sk df acffa rfmatkkmf pulmkcf `u ar trfluk sa
cg`stktukf g sarck`a tfopgrara k`crfdk`tata catgrva pfrsg`af, pf`tru`a rfzgmva g
dkikcumtatf, ck g sarck`a pfroa`f`ta a u`uk sfrvkcku spfckikc5
K` smujla grba`kzatkfk
rfmatkkmf pulmkcf su`t k`ak`tf df tgatf actkvktatk k` smujla u`fk grba`kzatkk, sk `u k` cfa a
pulmkcumuk5 trflukf sa-k askburf dfzvgmtarfa fcg`gokca, sgckama sau df grkcf ifm, k` iu`ctkf
df caractfrum grba`kzatkfk5
rfmatkg`kstum trflukf sa stkfs a pu`a k` vamgarf fmfof`tfmf carf kk vgr putfa iavgrkza
grba`kzatka5 rfmatkg`kstum va gcgmk rfamktatfa k` iavgarfa k`tfrfsfmgr grba`kzatkfk muk.
^f`tru a crfa u` currf`t df skopatkf
skopatka sf fxprkoa prk` cgopgrtaof`tf ta`bklkmf: ikdfmktatfa iata df g oarca, u`
oabazk`f, u` prgdus, koabk`fa pgzktkva carf rfzumta df akck sf oasgara prk` sg`dajf5
pf`tru a sf crfa rftfmf stra`sf df prkftf`kf trflukf atrasa atf`tka asupra fxkstf`tfk
grba`kzatkfk, trflukf k`igroatf sk k`imuf`tatf pulmkcurkmf, trflukf aparatf k`tfrfsfmf ikrofk
sk, tgtgdata, g`gratf cfrfrkmf jur`amkstkmgr, carf su`t prk`ckpamfmf curfmf df tra`sokskf a
vamgrkmgr sk prfgcuparkmgr grba`kzatkfk.
^f`tru a bfstkg`a prgvgcarkmf
8/12/2019 Profesia de relationist - Bernard Dagenais
8/31
rfmatkkmf pulmkcf sfrvfsc ma bfstkg`arfa prglmfofmgr, prgvgcarkmgr, prgdusfmgr sk sfrvkckkmgr
grba`kzatkfk.
^f ma`ba dkifrktfmf catfbgrkk df pulmkc
rfmatkkmf pulmkcf ajuta ma stalkmkrfa df mfbaturk, ma of`tk`frfa cakmgr outuamf dfcgou`kcarf, df accfptarf sk df cggpfrarf dk`trf g grba`kzatkf sk pulmkcurkmf samf, ma
crfarfa u`uk cmkoat df skopatkf5
pulmkcurkmf trflukf kdf`tkikcatf k`tfr`f, fxtfr`f!, cu`gscutf, satksiacutf, cg`vk`sf trflukf
gltk`uta k`tfmfbfrfa, skopatka sk partkckparfa!5
rfmatkkmf pulmkcf uroarfsc glkfctkvf: prkoum fstf acfma df a iacf cu`gscuta grba`kzatka,
kar cfm df-am dgkmfa df a iacf k`tfmfasa actku`fa, pf`tru a gltk`f rfactkk iavgralkmf5
ou`ca df rfmatkg`kst cg`sta k` crfarfa sk of`tk`frfa k` pfroa`f`ta a u`uk dulmu currf`tdf k`igroarf5
cgou`kcarf dfscf`df`ta dk`sprf grba`kzatkf catrf pulmkcurkmf fk5 cgou`kcarfa ascf`df`ta
dk`sprf pulmkcurk catrf grba`kzatkf, carf pfroktf cg`ducfrkk cu`gastfrfa cu prfckzkf a
k`tfrfsfmgr acfstgra, atat, k`tfr`f, cat sk fxtfr`f5
cgou`kcatgrum dftk`f cfa oak oumta k`igroatkf k`tr-g grba`kzatkf5
gpk`ka pulmkca rfprfzk`ta u` u`kvfrs dk`cgmg df pulmkcurkmf grba`kzatkfk5 acfasta sf
aprk`df sk sf k`dkb`faza, fstf k`dkifrf`ta sau tacuta, sf dfzvgmta mf`t sau ksf lrusc k`
fvkdf`t5 rfmatkkf pulmkcf ajuta cg`ducfrfa sa ikf ma currf`t sks a rfactkg`fzf k` iata gpk`kfk
pulmkcf.
G practkca df k`igroarf
tgatf actkvktatkmf df rfmatk pulmkcf sf artkcumfaza k` jurum k`igroatkfk: cumfbfra, a`amkzarfa,
pu`frfa fk k` igroa, ckrcumarfa sk fvamuarfa fk5
rfmatkkmf pulmkcf su`t g actku`f, g pu`frf k` practkca a stratfbkkmgr5 fmf utkmkzfaza algrdark
`g`-ofdkatkzatf, prfcuo k`tam`krkmf k`tfrpfrsg`am sau dkiuzarfa df pmka`tf, grk ofdkatkzatf,
prfcuo sustk`frfa u`fk cg`ifrk`tf df prfsa sau iaca`d apfmum ma pulmkcktatf.
Cautarfa k`tfrfsumuk cgou`
rfmatkkmf pulmkcf trflukf sa k`tfrprftfzf k` iata pulmkcurkmgr ikmgsgika, prgbraofmf, pgmktkckmf
grba`kzatkfk mgr5 trflukf sa k`tfrprftfzf sk vkzku`kmf dkifrktfmgr catfbgrkk df pulmkc k` iata
iactgrkmgr df cg`ducfrf sk df dfckzkf dk` k`trfprk`dfrf5
8/12/2019 Profesia de relationist - Bernard Dagenais
9/31
actkvktatkmf df rfmatkk pulmkcf pgt dkrfct sau k`dkrfct sa aduca prgikt sk grba`kzatkkmgr sk
pulmkcurkmgr k` bf`fram.
Cg`cmuzkk
rfamtkg`kstkk `u iac ofrfu partf dk` cg`ducfrfa supfrkgara sk `u su`t ofrfu asgckatk k`muarfa df dfckzkk5
rfmatkg`kstum trflukf sa ikf u` cgoou`kcatgr df prko ra`b, u` ofdkatgr pgzktkv fssf`tkam
k`trf dkvfrsfmf trfptf k`tfr`f, fxtfr`f! amf grba`kzatkfk, u` cgou`kcatgr mgkam sk rkburgs,
atf`t sa tra`sokta g prkoa cmasa k` cg`strukrfa u`fk pgmktkck oak uoa`kzatf, u` spfckamkst am
rfmatkkmgr cu prfsa sk am tfh`kckmgr df cgou`kcarf.
\fmatkkmf pulmkcf sk cfmfmamtf prgifskk amf cgou`kcarkk
rfmatkkmf pulmkcf `u cg`stktukf k` sk`f g tfh`kca df cgou`kcarf, rfprfzk`ta g algrdarf, g
starf df spkrkt sk g iu`ctkf, cf rfcurb ma g oumtktudk`f df tfh`kck pf`tru a sf rfamkzf.
ur`amksoum
prk`ckpamfmf k`struof`tf amf rfmatkkmgr pulmkcf su`t rfmatkkmf cu prfsa, oass-ofdka
cg`stktukf cfm oak kopgrta`t partf`fr am rfmatkg`kstkmgr5
rfmatkkmf pulmkcf vgr pu`f k` vamgarf k`igroatka carf-k k`cg`jgara pf actgrk5
jur`amksoum `u crfaza fvf`kof`tf, chkar daca mf acgpfra, `u crffaza kdfk, chkar daca
crffaza sf`s, `u crffaza cauzfmf sgckamf, chkar daca mf kolratksfaza, `u crffazaactkvktatkmf cumturam, chkar daca crktkca, `u crffaza actkvktatk spgrtkvf, chkar daca fm
cg`trklukf ma k`imgrkrfa mgr5 arf rgmum u`uk actgr carf sf lazfaza pf stratfbkkmf df
cgou`kcarf, a`koa`d rfamktatfa.
^ulmkcktatfa
fstf g tfh`kca prk` k`tfrofdkum carfka sf cuopara u` spatku pf u` suppgrt df prfsa, carf
fstf gcupat oak apgk dupa cuo sf dgrfstf5
pulmkcktatfa cgofrckama vk`df prgdusf sk sfrvkckk, pulmkcktatfa k`stktutkg`am prfzk`takoabk`fa k`trfprk`dfrkk sau grba`kzatkfk, pulmkcktatfa sgckama prfzk`ta suifrk`tfmf sgckftatkk,
prfcuo saracka, />, cgpkk latutkm pulmkcktatfa-pmfdgarkf prkvfstf sulkfctfmf
cg`trgvfrsatf k` carf sf a`bajfaza g grba`kzatkf5
tgatf igrofmf df pulmkcktatf cg`stktukf u`fmtf amf rfmatkkmgr pulmkcf, cu fxcfptka cfmfk
cgofrckamf5
8/12/2019 Profesia de relationist - Bernard Dagenais
10/31
pulmkcktatfa ksk kopu`f ofsajum k` tkop cf rfmatkkmf pulmkcf k`cfarca sa basfasca ogdamktatk
df a atrabf atf`tka oass-ofdka pf`tru a vgrlk dfsprf grba`kzatka, sfvkckum sau cauza pf
carf g rfprfzk`ta5
cgoa`dkta fstf g igroa df pulmkcktatf cf vkzfaza df acfasta data vkzklkmktatfa sk
`gtgrkftatfa5 g k`stktutkf spg`sgrkzfaza, dfck chfmtukfstf g a`uokta suoa df la`k pf`tru a
sustk`f u` ifstkvam, k`cfrca`d sa castkbf skopatka cfmgr carf partkckpa ma fvf`kof`t5
pulmkcktatfa fstf utkmkzatadf rfmatkkmf pulmkcf pf`tru a iacf ca grba`kzatka sa ikf aprfckata.
!ar"ftk`bum
fstf g tfh`kca df bfstku`f carf sf dfrumfaza k` patru iazf succfsskvf: dfik`krfa u`uk
prgdus, ikxarfa prftumuk acfstuka, stalkmkrfa dkstrklutkfk samf, va`zarfa sa5
+1 ak oar
8/12/2019 Profesia de relationist - Bernard Dagenais
11/31
rfmatkkmf dk`trf grba`kzatkk sk autgrktatkmf buvfr`aof`tamf sf `uofsc mglly5 kar rfmatkkmf
acfstgra cu cftatfa`um sf `uofsc prgpaba`da, dfgarfcf fm fatk`b muofa kdfkmgr, sk `u pf
cfa a sfrvkckkmgr5
prgpaba`da curatf sk amla, adkca sursa fstf cu`gascuta, tfmum fstf vfrkdkc sk fa `u k`cfarca
sa k`sfmf5 prgpaba`da ourdara sk `fabra, cfa carf ok`tf, aluzfaza, dfigrofaza, tradfaza
sk practkca g igroa fxfckva df dfoabgbkf.
Cg`cmuzkk
fstf pulmkcktatf atu`ck ca`d k`trfprk`dfrfa sau grba`kzatka ammfbf sa sf adrfsfzf dkrfct
pulmkcumuk-tk`ta, iara ca ofsajum sau sa ikf ikmtratf df jur`amkstk5
fstf vgrla dfsprf aiacfrk pulmkcf sau mglyy atu`ck ca`d grba`kzatka trflukf sa tratfzf cu
statum5
fstf prgpaba`da atu`ck ca`d sf pu`f prglmfoa sa iack sa ckrcumf kdfkmf5
fstf jur`amkso ca`d vk`f vrfofa rfdactarkk rfpgrtajfmgr pulmkcktarf sau a cgou`kcatfmgr
carf vgr dfvfk` artkcgmf grk stkrk k` oass-ofdka, iara ca u` sk`bur cuva`d sa ikf schkolat.
8/12/2019 Profesia de relationist - Bernard Dagenais
12/31
pf`tru a fxfrckta u` rgm df dfckzkf sk df bfstku`f, trflukf sa algrdao rfmatkkmf pulmkcf cu
g oarf dfschkdfrf, cu g cumtura sgmkda sk g oarf rkbgarf k`tfmfctuama, cack trflukf sa iko
capalkmk sa muao dfckzkk suscfptklkmf sa schkolf grkf`tarfa grba`kzatkfk.
Koabk`atkf
pf`tru a absk kdfk lu`f, stratfbkk lu`f, smgba`urk lu`f, trflukf sa putfo kfsk df pf
druourkmf latatgrktf, sa `f jucao cu cuvk`tfmf, sa k`gvao sk, u`fgrk, sa sgcao5 astifm sf
kfsf dk` u`kvfrsam ratkg`am pf`tru a k`tra k` syolgmkc, artkikcku, fxcfptkg`am.
#ptktudk`k partkcumarf
spkrkt df a`amkza, cgoprfhf`sku`f, koabk`atkf, crfatkvktatf, dy`aokso, go`kprfzf`ta,
k`tfrprftarf, traducfrf sk oumtf amtfmf5
rfmatkg`kstum trflukf sa aklf pasku`f pf`tru a cg`vk`bf, pf`tru a avfa curajum df a sflatf cu k`darjkrf pf`tru apararfa prgprkkmgr kdfk, pf`tru a mucra sul prfsku`k sk dupa
grarf adfsfa k`uoa`f, pf`tru a masa irau mklfr crfatkvktatkk5 rfspg`salkmktatf, pf`tru ca
tgt cffa cf iacf rfmatkg`kstum pgatf a`trf`a grba`kzatka pf cak pfrkcumgasf sau ifrkcktf,
pf`tru ca g frgarf pgatf pata rfputatka grba`kzatkfk sau a pfrsga`fk k` cauza.
Cu`gastfrfa grba`kzatkfk spfckikcum ikfcarfk grba`kzatkk: g data cf u` rfmatkg`kst k`tra k` sfrvkckum u`fk grba`kzatkk, fm
trflukf sa k`vftf a stapa`k cg`tk`utum acfastfka5
glmkbatkfk df a askokma u` cg`tk`ut `gu sf adauba sk g amta dkikcumtatf: k` ikfcarf
k`tfrpk`dfrf fxksta g oajgrktatf df prgifskg`kstk ak u`fk dksckpmk`f datf carf kopartasfsc
u` sft cgou` df cu`gstk`tf5
cgou`kcatgrkk su`t k`tgtdfau`a og`grktark k` grba`kzatkf, df acffa fk trflukf sa k`vftf sa
stapa`fasca acfst cg`tk`ut5
`gtku`fa df koabk`f fstf cgopfmfxa sk `u f suiikckf`t sa g k`tuko: su`t `fcfsarf studkk
pf`tru a-s aprfcka tgatf dkof`sku`kmf.
Cu`gastfrfa pulmkcumuk
8/12/2019 Profesia de relationist - Bernard Dagenais
13/31
rfmatkg`kstum trflukf sa stalkmfasca mfbaturk cu dkifrktfmf catfbgrkk df pulmkc amf
grba`kzatkfk, k`ak`tf df a mk sf adrfsa, trflukf sa mf dfik`fasca, sa mf cu`gasca sk sa mf
k`tfmfaba5
a dfik`k pulmkcum k`sfao`a a ammfbf dk` oumtktudk`fa df pfrsga`f cu carf ar ik k`tfrfsa`t sa
mfbk rfmatkk aokcalmf, pf cfmf carf su`t prkgrktarf5
`u tgtk k`dkvkzkk rfactkg`faza ma ifm k` iata `gutatkmgr carf mf su`t prgpusf5 fxksta u` pulmkc
`gvatgr, carf sf `apustfstf asupra a tgt cf fstf `gu5 sk u` amtum cg`sfrvatgr carf rfiuza tgt
cf fstf `gu5
pulmkcum `u rfactkg`faza ma acfask k`igroatkf k` acfmask ogd5 `u trflukf sa cg`iu`dao
gpk`ka k`trfbkk pgpumatkk prkvk`d u` sulkfct dat cu gpk`ka u`uk okc brup df k`tfrfsf carf sf
mupa cu tgata igrta k` sifra pulmkca, pf`tru a dftfrok`a accfptarfa gpk`kfk samf5
gpk`ka pulmkca pgatf k`imuf`ta df asfof`fa dfckzkkmf k`trfprk`dfrkk sau grba`kzatkfk.
Cu`gastfrfa ofdkumuk
chkar daca rfmatkg`kstum ksk cu`gastf lk`f grba`kzatka sk pulmkcurkmf, fm trflukf sa tk`a
sfaoa df ofdkum k` carf ksk va ma`sa ofsajum k`ak`tf df a sf avf`tura k` sifra pulmkca5
grkcf k`tfrvf`tkf pulmkca trflukf sa k`tfbrfzf `fvgkmf grba`kzatkfk, atktudk`kmf pulmkcumuk
vkzat sk cgopmfxktatfa ofdkumuk sgckam5
ofdkum cuprk`df cg`tfxtfmf ikzkc, dfogbraikc, uoa`, sgckam, cumturam, fcg`gokc sk pgmktkc5
k`tfmfbfrfa acfstgra `fcfskta g lu`a cu`gastfrf a actuamktatkk, dfgarfcf tgtum imuctufaza,
sf schkola, fvgmufaza k` rktoum k`tfrvf`tkkmgr dkvfrskmgr partf`frk sgckam5
grba`kzatka trflukf sa prfvada ofdkum df oak`f, pf`tru a pfroktf dfrumarfa k`ca df astazk
a u`gr actkvktatk pf tfrof` mu`b, carf sa g askburf ca va ik sk k` vkktgr k` arog`kf cu
cg`tfxtuam k` carf va trfluk sa trakasca5
Cu`gastfrfa tf%`kckmgr df cfrcftarf
cfrcftarfa k` sifra rfmatkkmgr pulmkcf kopmkca cu`gstk`tf df pskhg-sgckgmgbkf, df
oftgdgmgbkf sk df statkstkca5 fa trflukf sa sf rfamkzfzf k`ak`tf, k` tkopum sk dupa caopa`kf:k`ak`tf, pf`tru a cu`gastf sktuatka sk pf`tru a tfsta kpgtfzfmf df algrdarf sk df igroumarf a
ofsajfmgr5 k` tkopum caopa`kfk, pf`tru a `f askbura ca pulmkcum tk`ta raspu`df ma ifm df
lk`f ca pulmkcum-oartgr carf a sfrvkt ca fsa`tkg` ma k`cfput5 dupa caopa`kf, pf`tru a
fvamua rfzumtatfmf stratfbkfk5
Cu`gastfrfa oass-ofdka
8/12/2019 Profesia de relationist - Bernard Dagenais
14/31
`u sf pgatf vgrlk df fxkstf`ta pulmkca iara ofdkatkzarf5 oass-ofdka da vkata grkcarfk kdfk,
cg`tfstark, dfzvgmtark5 oarfa partf a rfmatkkmgr pulmkcf sf dfsiasgara prk` k`tfrofdkum
oass-ofdka5
rfmatkg`kstum trflukf dfck sa cu`gasca lk`f oass-ofdka, df asfof`fa trflukf sa cu`gasca
ogdum k` carf mucrfaza oass-ofdka5 cu oass-ofdka trflukf sa `f cgopgrtao prgactkv5
grkcf k`igroatkf iur`kzata u`uk jgur`amkst pgatf dfvfk` stkrf5 rfbuma df aur cg`sta k` a `u
spu`f cffa cf `u dgrko sa sf dkiuzfzf5
cffa cf crfaza stkrfa `u fstf dat df k`igroatka atrklukta df grba`kzatkf k`igroatkfk, ck df
cffa cf jur`amkstkk pfrcfp ca atarf mgbkca ofdkatkca!5 cg`igro acfstfk mgbkck,
pfrsg`amktatkmf iac stkrfa df k`data cf dfschkd bura5
rfmatkg`kstum vrfa sa ksk pu`a k` vamgarf grba`kzatka, sfrvkckum, cauza sa5 zkarkstkm vrfa sad
fa pulmkcumuk g k`igroatkf `futram sk vfrkdkca.
Cu`gastfrfa stratfbkkmgr df cgou`kcarf
prkoa ftapa sf rfifra ma dftfrok`arfa prglmfofk df prfzf`tat sk ma fvamuarf tfofkumuk
dkiuzarkk samf5
rfmatkg`kstum trflukf sa dfckda tfoa caopa`kfk, carf sa ikf apgk aprglata, sa dftfrok`f sk
ogof`tum cfm oak pgtrkvkt pf`tru dkiuzarf, prfcuo sk tk`tfmf caopa`kfk5
rfmatkg`kstum trflukf sa aklf cfva df spus, adkca sa akla u` ofsaj lu` df tra`soks, sa stkfs
a spu`a cfva adkca sa akla g lu`a stratfbkf pf`tru tra`soktfrfa u`uk ofsaj glks`ukt5
cu`gastfrfa grba`kzatkfk statutum grba`kzatkfk, k` spatkum pulmkc `u sf actkg`faza ma ifm k`
cazum u`fm k`stkturkk pulmkcf sau am u`fk k`stktutkk prkvatf5 kstgrka sf caractfrkzfaza prk` datf
- chfkf carf pgt dfvf`k fvf`kof`tf-iar k` stratfbka df cgou`kcarf5 trflukf stkuta koabk`fa
sk cumtura k`tfprk`dfrkk5 cu`gastfrfa ofdkumuk df mucru fstf fsf`tkama pt g oak lu`a
k`tfmfbfrf a adfvaratfmgr okzf dk` k`tfrkgr5
cu`gastfrfa lu`urkmgr sk sfrvkckkmgr
cu`gastfrfa pulmkcurkmgr pulmkcurkmf k`tfr`f cgopusf dk` dkvfrsf catfbgrkk df a`bajatk5grba`kzatka arf sk pulmkcurk cgopusf dk` k`tfrofdkark, iur`kzgrk, actkg`ark, tra`spgrtgrk5 kar
pulmkcum fxtfr`, cmkf`tkk actuamk sk pgtf`tkamk, gaof`kk k`tfmkbf`tk sk cfk gstkm5
cu`gastfrfa ofdkumuk trflukf stalkmkt ofdkum sgckam, fcg`gokc, cumturam sk pgmktkc5
8/12/2019 Profesia de relationist - Bernard Dagenais
15/31
cu`gastfrfa cgou`kcarkmgrk a`tfrkgarf cu`gastfrfa acfstfka pfroktf cg`strukrfa u`uk
`gu pma` lazat pf pu`ctfmf igrtf amf pma`urkmgr a`tfrkgarf sk cauta`du-sf sa sf fvktf
pu`ctfmf smalf.
&groumarfa glkfctkvfmgr sk amfbfrfa tk`tfmgr' u` rgm df cg`skmkfr
rfmatkg`kstum trflukf sa prfckzfzf k`cgtrg vrfa sa pgr`fasca, k`cfpa`d cu acfst pu`ct5
glkfctkvum cuprk`df dkvfrsf cgopg`f`tf: oak k`tak, u` glkfctkv prfcks, carf pgatf ik atk`s5
trflukf sa avfo `kstf tk`tf partkcumarf, kar acfstf tk`tf `u au tgatf acffask starf df spkrkt,
a`uoktf brupurk sau pulmkcurk `u cu`gsc prgdusum, cauza sau sfrvkckum5
cf sarck`a df cgou`kcarf v-go adgpta: df k`igroarf, df schkolarf df atktudk`f, df
schkolarf df cgopgrtaof`t5
bradum schkolarkk dgrktf: fstf lk`f sa prfckzao bradum df schkolarf dgrkt pf`tru ca amtifmgrkcf succfs `fk`sfo`at pgatf da koprfska ca acfasta caopa`kf a iu`ctkg`at lk`f5
trflukf prfckzata durata `fcfsara atk`bfrkk glkfctkvumuk.
k` acfst sf`s rfmatkg`kstum dfvk`f cg`skmkfr, fm va trfluk sa prfckzfzf tgatf acfstf fmfof`tf.
^rfckzarfa stratfbkf ' u` rgm df sratfb
pf`tru a avfa succfs, a fvkta frgrkmf sk a prfvf`k fifctum df luofra`b, stratfbka `u sf
koprgvkzfaza, sf cg`strukfstf5
stratfbkkmf trflukf fmalgratf atat pf`tru k`tfrkgr, cat sk pf`tru fxtfrkgr, k` cg`igroktatf cu
glkfctkvfmf vkzatf5
fxksta stratfbkk pf`tru a atrabf atf`tka, amtfmf pf`tru a prgducf g schkolarf df atktudk`f,
kar amtfmf su`t oak fikcacf k` k`ducfrfa u`fk schkolark df cgopgrtaof`t5
stalkmkrfa cfmgr oak lu`f stratfbkk `fcfsarf atk`bfrkk glkfctkvfmgr k` rapgrt cu tk`tfmf
dftfrok`atf prfsupu`f fxpfrkf`ta prgifskg`ama, cu`gastfrfa prgiu`da a pu`ctfmgr tark sk a
cfmgr smalf pf`tru ikfcarf tfh`kca sk g lu`a pfrcfpfrf a starkk df spkrkt a tk`tfmgr.
#mfbfrfa tf%`kckkmgr' u` rgm df fxpfrtkza
stratfbkkmf amfsf sf oatfrkamkzfaza prk` tfh`kckmf df cgou`kcarf5 tfh`kckmf cg`stau astifm k`
cu`gastfrfa tfgrftkca sk cu`gastfrfa practkca5
cu`gastfrfa tfgrftkca k`sfao`a iaokmkarkzarfa cu ikfcarf dk`trf tfh`kck sk cu capacktatfa df
a iacf iata prgvgcarkmgr5
8/12/2019 Profesia de relationist - Bernard Dagenais
16/31
cu`gastfrfa practkca k`sfao`a oatfrkamkzarfa tfh`kckk k`tfrkgrkzatf5
tfh`kck df cgou`kcarf: pulmkcktatfa, cgoa`dkta, aiacfrkmf pulmkcf sk mglly-um.
#mfbfrfa oass-ofdka' u` rgm tf%`kc
ikfcarf ofdka, foksku`fa, rfvksta, cgtkdka`, atk`bf u` pulmkc lk`f dftfrok`at5 prk`
k`tfrofdkum sg`dajfmgr sk a`chftfmgr, sf pgt cu`gastf prgikmurk dfogbraikcf, bfgbraikcf sk
fcg`gokcf, glkcfurkmf cg`suoumuk df lu`krk, df sfrvkckk sk df ofdka k` cazum ikfcarfk
catfbgrkk df cmkf`tk.
#mfbfrfa supgrturkmgr' u` rgm df koabk`atkf
prk`trf supgrturkmf scrksf rfbasko: pmka`tfmf sk lrgsurkmf5
supgrturkmf braikcf cuprk`d aiksfmf tradktkg`amf, dar sk lf`zkmf dfsf`atf5 supgrturkmf vkzuamf
cuprk`d ofsajfmf vkdfg, dar sk la`dfrgmfmf5
tgtum sfrvfstf ma prgogvarfa u`fk kdfk, prgdus sau sfrvkcku5
!fsajf' rgm df crfatkvktatf
a scrkf fstf g arta5 cfm carf scrkf trflukf sa crffzf cg`cfptum, sa oa`kpumfzf cuvk`tfmf, sa
mf traduca k` kdfk carf sa tk`a cg`t atat df glkfctkvfmf cf trflukf atk`sf, cat sk df axa carf
trflukf prkvkmfbkata5
ofsajum trflukf k`tgtdfau`a adaptat ma mkolajum pulmkcumuk-tk`ta5
^rgductka' u` rgm df spfckamkst
braikckf`kk su`t cfk carf sf gcupa df acfst mucru5
trflukf stalkmktf parabraifmf pf`tru ca mfctura sa `u ikf dkikckma, basktf igtgbraikkmf sau
kmustratkkmf, amfsf cumgrkmf, dftfrok`ata prfzf`tarfa braikca5 trflukf sa sf apfmfzf ma u`
ck`fastvkdfg!, spfckamkstk k` og`taj sk koabk`f, ouzkckf`k, actgrk, tfh`kckf`k pf`tru muok`k
sk ma u` rfamkzatgr.
(ubftum sk camf`darum' u` rgm df mgbkstkca
u` pma` df cgou`kcarf sf rfamkzfaza k` mkoktfmf u`uk lubft dat, k`tr-u` tkop dftfrok`at sk
cu rfsursf uoa`f mkoktatf5
8/12/2019 Profesia de relationist - Bernard Dagenais
17/31
u` lu` rfmatkg`kst cg`talkm: supravfbhfaza tfrof`fmf-mkokta, pf`tru a askbura stalkmkrfa
u`uk camf`dar pf`tru ikfcarf dk`trf ftapfmf cf trflukf atk`sf sk a cg`trgmumuk cgsturkmgr
pf`tru gpfratku`k, k` iu`ctkf df u` lubft amgcat.
)vamuarfa' u` rgm df cfrcftarf
g data caopa`ka tfrok`ata sk ofsajfmf dkiuzatf, trflukf fvamuatf fikcacktatfa sk pfrtk`f`ta
a cffa cf s-a fifctuat, trflukf rfamkzata g fvamuarf5
dfckzka df a ma`sa g caopa`kf, glkfctkvfmf, pulmkcurkmf-tk`ta, tfh`kckmf, oass-ofdka,
okjmgacfmf, ofsajfmf sk lubftum, fifctum asupra koabk`kk, vf`ktumuk, dfzvgmtarkk cgopa`kfk.
Cu`gastfrfa tf%`kckmgr df cgou`kcarf
rfmatkg`kstkk trflukf cfm putk` sa cu`gasca dkifrktfmf tfh`kck5 apgk trflukf ca fm sa mf pgata
stapa`k k` mk`kk oark, daca vgr sa rfcurba ma fmf k` ogd k`tfmkbf`t5 rfmatkg`kstkk su`t siatuktksa stapa`fasca igartf lk`f cfm putk` g tfh`kca sk sa ikf astifm k` oasura sa sfskzfzf sk
cgopfxktatfa cfmgrmamtf tfh`kck.
*f%`kca df laza' scrkktura
prkoa sk cfa oak kopgrta`ta tfh`kca fstf scrkktura, grkcf supgrt scrks `fcfskta g stapa`krf
pfrifcta a mkolkk5
arta df a stk sa traduck k` cuvk`tf sf`tkof`tf, kdfk pgmktkcf, fmfof`tf df cg`trgvfrsa,
`fcfsktatfa crfark skolgmkcumuk dfgarfcf cgou`kcarfa pu`f astazk fmfof`tfmf k` vamgarf.
Cgou`kcarfa df oasa
rfu`fstf k` acfmask tkop u` `uoar oarf df pfrsga`f5
rfmatkkmf cu prfsa rfmatkg`kstum trflukf sa atraba atf`tka oass-ofdkfk k`cat acfstfa sa
aopmkikcf k`igroatkkmf carf mf su`t k`crfdk`tatf5 rfmatkg`kstum arf datgrka sa trfaca sul
tacfrf grkcf ar rksca a dau`fzf grba`kzatkfk5 oksku`fa rfmatkg`kstumuk fstf acffa df a pu`f
k` vamgarf grba`kzatka `u df a g pu`f k` pfrkcgm k` iata jur`amkstkmgr5
aiacfrkmf pulmkcf, mglly-um sk prgpaba`da aiacfrkmf pulmkcf sf dkstk`b df rfmatkkmfpulmkcf prk` pulmkcum vkzat sk `u prk` stratfbkkmf utkmkzatf5 mglly-um vkzfaza sa k`imuf`tfzf
dfckzkkmf pgmktkcf sk adok`kstratkvf5 prgpaba`da rfcurbf ma g stratfbkf cf kk fstf prgprkf,
utkmkzfaza dfoabgbka sk sf lazfaza oumt pf prfjudfcatkmf pgpumatkfk5
8/12/2019 Profesia de relationist - Bernard Dagenais
18/31
pulmkcktatfa iu`ctkg`faza cu ajutgrum u`gr rfbumk df crfatkf, df prgductkf sk df pmasarf a
ofsajfmgr partkcumarf 5 rfprgducfrfa ofsajumuk `u fstf tgtum, acfsta trflukf k`cadrat k`tr-
u` cg`tfxt rfdactkg`am carf-k va iavgrkza accfptarfa5
caopa`kkmf df ik`a`tarf tfh`kckmf sgmkcktarkk df ig`durk, igu`d raksk`b-um, `fcfskta
figrturk cg`tk`uf 5
grba`kzarfa df fvf`kof`tf pf`tru a atrabf atf`tka pulmkcumuk sk a oass-ofdkfk,
grba`kzarfa df fvf`kof`tf cg`stktukf g sgmutkf k`tfrfsa`ta, cack acfstfa dfvk` pu`ctf df
k`tfrfs pf`tru oass-ofdka5
`gkmf tfh`gmgbkk tfh`gmgbka scrkfrkk a fvgmuat rapkd, sf rfamkzfaza kmustratkk sk pu`frk k`
pabk`a pf cgoputfr, sf rftusfaza igtgbraikk sau sf crffaza, sf askbura accfsum ma la`ck df
datf k`fpukzalkmf.
Cgou`kcarfa k`tfr`a
tgatf tfh`kckmf utkmkzatf su`t pf`tru a sfducf sk a cg`vk`bf atat pulmkcum k`tfr`, cat sk
fxtfr`5 rfmatkg`kstum dk` k`tfrkgr trflukf sa prgduca k` ikfcarf zk g rfvksta a prfsfk pf`tru a
skotk pumsum pgpumatkfk, a a`amkza oarkmf tf`dk`tf carf sf dfsf`faza k` jurum u`uk glkfct dat
sk a prgpu`f stratfbkk pf`tru a mf iacf iata.
Cgou`kcarfa pfrsg`amkzata
k`tam`krkmf k`dkvkduamf k`tam`krkmf pfrsg`amf rfprfzk`ta g sursa prkvkmfbkata df cg`tact,
ikfcarf arf astifm gcazka sa crfzf mfbaturk df skopatkf cu g `gua rftfa df pfrsga`f5
cgou`kcarfa dkrfcta pu`f k` rfmatkf dgk k`tfrmgcutgrk iara ca acfstka sa trfaca prk` oass-
ofdka5 acfasta igroa df cgou`kcarf fstf cfm oak dfs utkmkzata dk` cf k` cf oak oumt cack
foktatgrum ksk pgatf tk`tk pulmkcum sk amfbf u`a catf u`a pfrsga`fmf carf-k vgr prkok
ofsajum5 pf`tru a rfamkza g cgou`kcarf dkrfcta utkma, trflukf amcatuktf mkstf df adrfsf amf
u`gr pfrsga`f carf sa cgrfspu`da pfrifct pulmkcumuk amfs5
k`tam`krkmf k` brup okc acfasta k`tam`krf iata k` iata pfroktf g dkscutkf oak dfschksa sk
dkscursurk oak putk` sta`dardkzatf dfcat cfmf cfrutf df u` ofsaj k` oass-ofdka5
fxpgzktkkmf pfrokt k`tfractku`fa dk`trf bazda sk vkzktatgrk5
prgtgcgmum fstf arta df a of`aja suscfpklkmktatkmf fbgumuk, cack tgatf bfsturkmf carf sf iac
sf lazfaza pf rfbumk lk`f cgdkikcatf.
Cu`gastfrfa supgrturkmgr
8/12/2019 Profesia de relationist - Bernard Dagenais
19/31
rfmatkg`kstum rfcurbf ma g oumtktudk`f df u`fmtf df cgou`kcarf pf`tru a-sk cgopmfta
actku`fa k` cffa cf prkvfstf pulmkcurkmf vkzatf.
+upgrturkmf scrksf
cuprk`d tgatf dgcuof`tfmf scrksf cf-m prkvfsc pf rfmatkg`kst k` actkvktatkmf samf: df ma pmka`tma lumftk`um fxtfr`, trfca`d prk` autgcgma`t, la`da dfsf`ata, lrgsura, cartf pgstama,
imuturasum k`sfrat k` iacturk, rapgrtum a`uam sk dkscursum prfsfdk`tfmuk5
rfmatkg`kstum trflukf sa dfa dgvada df koabk`atkf sk df crfatkvktatf sk sa pgsfdf k` acfmask
tkop `gtku`umf tfh`kcf fmfof`tarf df prgductkf.
+upgrturkmf audkgvkzuamf
sf adauba k`struof`tfmgr df cgou`kcarf amf rfmatkg`kstumuk5 su`t rfprfzf`tatf df
igtgbraikk, aiksf, la`dfrgmf, mgbg-urk pmasatf pf cmadkrk, pf oask`k sk pf u`kigrof5 cg`stauk` ogd fsf`tkam k` vkdfgcasftfmf prgdusf df k`trfprk`dfrk.
+upgrturkmf trkdkof`skg`amf
muofa cgou`kcarkk rfcurbf dk` cf k` cf oak oumt ma fmfof`tfmf trkdkof`skg`amf pf`tru a sf
iacf rfoarcata5 grba`kzarfa fxpgzktkkmgr sf iacf prk` acfst ogdfm: basko glkfctf df grkcf
`atura, ikf oask`k, fmfof`tf df dfog`stratkf sau a`koamf5 k` iu`ctkf df tkpum df fxpgzktkf
prgdusum sau sfrvkckum gifrkt vkzktatgrkmgr va ik aratat k` igroat rfam.
!u`ca df rfmatkg`kst
sarck`kmf df fxfcutkf k sf k`crfdk`tfaza u`uk ta`ar rfmatkg`kst ma k`cfput df carkfra5 fm
pgatf dfscgpfrk astifm tgatf iatftfmf acfstfk ofsfrkk cgopmfxf sk k`vata tgtgdata
fmfof`tfmf df laza amf ofsfrkfk a rfzfrva g sama pf`tru g cg`ifrk`ta df prfsa, a cg`tacta
jur`amkstkk pf`tru a stk daca vgr ik prfzf`tk, a cg`cfpf oapf df prfsa, a sf askbura ca tgatf
oatfrkamfmf sk fchkpaof`tfmf cfrutf su`t ma mgcum mgr pf`tru fvf`kof`t!5
sarck`kmf df dfckzkf acfstf sarck`k df dfckzkf sf kau dupa catkva a`k df catrf rfmatkg`kstkk
oak fxpfrkof`tatk carf-sk vgr cg`sacra oarfa partf a tkopumuk dfzvgmtarkk stratfbkkmgr5
a ik bf`framkst sau spfckamkst rfmatkg`kstkk fxpfrkof`tatk sf kopart dfck k` dgua oark
catfbgrkk: cfk carf au dfvf`kt fxcfmf`tk k` caopum prkvkmfbkat df fxpfrtkza sk carf u`t k`tr-
u` ifm spfckamkstk k` aiara `grofk5 sk cfk carf au amfs g camf oak bf`framksta.
sarck`kmf pf carf mf pgatf k`dfpmk`k
8/12/2019 Profesia de relationist - Bernard Dagenais
20/31
- cfrcftarf sa cautf, sa k`tfmfaba okza sau prglmfoa, sa pgsfdf tgatf datfmf, sa iaca
sg`dajf, a`chftf sk a`amkzf pf`tru a ik k` oasura sa aprfckfzf sk sa siatukasca grba`kzatka,
prgpu`a`d dkvfrsf sgmutkk!5
- cg`cfpfrfa va cg`cfpf stratfbkk df cgou`kcarf, ca rfdacta pma`urk, va prfbatk lubftf5 fm
trflukf sa prfzk`tf k`tr-u` dgcuof`t tgatf dfofrsurkmf cf trflukf rfamkzatf pf`tru a atk`bfglkcftkvfmf ikzatf!5
- rfamkzarfa fstf iaza prgducfrkk prgprku-zksf5 rfmatkg`kstum va trfluk sa sf ba`dfasca ma
ogdum df grba`kzarf a spatkumuk sk sa supravfbhfzf dfrumrarfa actkvktatkk!5
- fvamuarfa fstf iaza ik`ama5 fstf vgrla dfsprf g cfrcftarf asupra fikcacktatkk actkvktatkmgr df
cgou`kcarf fxfcutatf5 rfzumtatfmf cfrcftarkk iacutf akck vgr sfrvk ca fmfof`tf df laza
pf`tru uroatgarfa caopa`kf!'
- cuva`tum-chfkf am ofsfrkfk df rfmatkg`kst fstf pgmkvamf`ta cu`gstk`tfmgr sk a alkmktatkmgr
partkcumarf5 fxkbf`tfmf sk rfspg`salkmktatkmf cf tk` df rfmatkk pulmkcf varkaza k` iu`ctkf df
`atura sk cgopmfxktatfa sfrvkckkmgr, df `atura k`stktutkkmgr sk grba`kzatkkmgr, df pgmkvamf`ta
pfrsga`fmgr sk df pfrsg`amktatfa acfstgra.
3. IgroarfaCg`tk`utum igroarkk kdfamf
spfckamkstkk ava`sfaza oak oumtf cgopg`f`tf: g ok`tf k`zfstrata cumtura bf`frama!, gcu`gastfrf a tfh`kckmgr practkca!, g cu`gastfrf a cg`tk`utumuk spfckikcktatfa!, u` skot
apartf k`tfmkbf`ta!, g a`uof crfatkvktatf brau`tfmf df `flu`kf!, g a`uof sofrf`kf a
pgsfda tgatf acfstf camktatk sk a accfpta sa ou`cfstk k`cg`tk`uu sul g prfsku`f df dgua grk
oak oarf sk cu df dgua grk oak oumtf cg`stra`bfrk dfcat cgmfbkk df ou`ca pf ma`ba carf
trfck!.
8/12/2019 Profesia de relationist - Bernard Dagenais
21/31
^rglmfofmf igroarkk
pasku`fa pf`tru sykk`tfmf cgou`kcarkk, igroarfa ma mgcum df ou`ca, igroarfa bf`frama df
laza, `fbmkjarfa grba`kzatkkmgr.
Dkvfrsktatfa igroarkmgr
cgou`kcarfa k`struof`tama: cgou`kcarfa fstf prfzf`tata ca u` k`struof`t utkm5 fstf k`tr-
u` ifm igroarfa k` tfh`kckmf df cgou`kcarf, sf k`vata sa sf dkiuzfzf ofsajf, utkmkza`d cfmf
oak lu`f tfh`kck pgsklkmf pf`tru a atk`bf pulmkcurkmf vkzatf5 igroarfa cg`sta aprgapf
fxcmuskv k` dgla`dkrfa alkmktatkk fsf`tkamf pf`tru practkcarfa ofsfrkfk df rfmatkg`kst5
cgou`kcarfa stratfbkca: pfroktf cg`skdfrarfa cgou`kcarkk ca ikk`d g vfrktalkma u`famta df
bfstku`f pf`tru grba`kzatkf5 fa cg`tk`f `gtku`fa df dfckzkf sk sf fxfrckta pf dgua trfptf: a
dfckdf cfa oak lu`a tfh`kca pf`tru a-tk atk`bf glkfctkvfmf k`sfmf5
stkk`ta cgou`kcarkk: sf dgrfstf igroarfa cfrcftgrkmgr, cat sk a practkckf`kmgr.
&groarfa k` k`stktutkk scgmarf
igroarfa k` cgmfbkk, u`kvfrsktatk, cursurkmf glks`uktf df ckcmum k`tak, cursurkmf df igroarf
cg`tk`ua, cursurkmf df ckcmum am dgkmfa.
&groarfa prgifskg`ama
acfstf cursurk pgt mua igroa u`gr juoatatk df zk df igroarf, a u`gr sfok`arkk sau u`gr
cg`brfsf5 igroarfa, k` a`uoktf cazurk, arf mgc k` k`tfrkgr5
grba`kzatkkmf: igroarfa sf grba`kzfaza k` jurum `fvgkmgr cg`tk`uf amf grba`kzatkfk:
stapa`krfa mkolkk, k`vatarfa `gkmgr tfh`gmgbkk, crfatka sau pmasarfa oass-ofdka5
lf`choarek`b-um: fstf u` prgcfs df k`vatarf k` iu`ctkf df rfpfrfmf df fxcfmf`ta5 rfbuma
fstf df a dftfrok`a grba`kzatka sau fxpfrkf`ta k` cgou`kcarf carf pgatf sfrvk pgatf drfpt
rfpfr5
igroarfa prkvata: acfsta igroarf cgofrckama dgvfdfstf k`ca g data pasku`fa u`fk partk a
pulmkcumuk pf`tru cgou`kcarf.
,famkatfa igroarkk
alsf`ta igroarkk, cumtura df laza daca g igroarf k` rfmatkkmf pulmkcf `u fstf `fcfsara k`
fxfrcktarfa ofsfrkfk, k` schkol g igroarf, u` labaj df cu`gstk`tf df laza fstf `fcfsar!,
8/12/2019 Profesia de relationist - Bernard Dagenais
22/31
igroarfa fstf g `fcfsktatf rfmatkg`kstum trflukf sa ikf capalkm sa rfamkzfzf stratfbkk sk sa
utkmkzfzf dkifrktf tfh`kck df cgou`kcarf.
4. Cuo sf grba`kzfaza prgifska7
G prgifskf fdfmkoktata
`u fxksta crktfrkk alsgmutf df sfmfctkf, `kck df fxfrcktarf rkbkda a prgifskfk, asa cuo sf
k`taopma k` cazum prgifskg`kstkmgr dk` amtf dgof`kk, dfmkoktatf ma 3ikckum igrtfmgr df
ou`ca5
G ofsfrkf cgopmfxa
datgrkta `uoarumuk ofrfu k` crfstfrf am k`tfrvf`kf`tkmgr k` spatkum pulmkc5 patrg`kk-cmkf`tk
astfapta ca rfmatkg`kstkk sa ikf pfrsga`f-grchfstra carf stku sa iaca tgtum k` ogd
pfrigroa`t5 cgou`kcatgrum fstf dk` cf k` cf oak kopartkt k`trf prgprkkmf cg`vk`bfrk skastfptarkmf patrg`kmgr sak5 k` cadrum dfppartaof`tumuk df cgou`kcarf, actkvktatfa arf g
a`uokta `gta df urbf`ta carf mkpsfstf k` cfmfmamtf u`ktatk adok`kstratkvf5 pgstum df
rfmatkg`kst sf lazfaza pf g mgbkca df vkzklkmktatf sk df skolgm am grba`kzatkfk5 rfmatkg`kstum
fstf ofrfu asfzat ma rascrucf.
+pfckikcktatfa sarck`kmgr
`u fstf usgr sa dfik`fstk u` rfmatkg`kst tk`a`d cg`t df tgatf pgsklkmktatkmf acfstfk ofsfrkk5
ikfcarf pgsfda spfckamktatfa sa.
*f%`kcka`um k` igroarf
gcupa u` pgst df sustk`frf, fm adu`a k`igroatkk, prfbatfstf dgcuof`tatka, ajuta ma
rfamkzarfa actkvktatkkmgr5 pgatf scrkf cgou`kcatf df prfsa, prfbatk rfvkta prfsfk, pgatf ik
bazda u`fk fxpgzktkk sk pgatf prfbatk fmfof`tf df laza amf rfdactarkk u`uk dkscurs.
^rgifskg`kstum k` cgou`kcarf
sf `uofstf rfmatkg`kst, atasat df prfsa, rfspg`salkm cu k`igroarfa pulmkcumuk5 muk kk rfvk`f
sarck`a df a rfamkza tgatf actkvktatkmf df cgou`kcarf5 trflukf sa stkf sa rfdactfzf, sa
cg`cfapa sk sa prgduca pma`urk df cgou`kcarf.
Dkrfctgrum df cgou`kcarf
sf `uofstf dkrfctgr am sfrvkckumuk sau am dfpartaof`tumuk df rfmatkk pulmkcf, dkrfctgr df
aiacfrk pulmkcf sau df cgou`kcarf sk bfstkg`faza g fchkpa df cgou`kcatgrk5 ma `kvfmum muk
sf dfik`fsc stratfbkkmf df cgou`kcarf, kar fm partkckpa ma muarfa dfckzkkmgr grba`kzatkfk.
8/12/2019 Profesia de relationist - Bernard Dagenais
23/31
,atku`fa df a ik a u`uk dfpartaof`t df cgou`kcarf
rfmatkkmf pulmkcf su`t g starf df spkrktcf trflukf kopartaskta df tgtk partf`frkk u`fk
grba`kzatkk, pu`frfa ma pu`ct a u`uk sfrvkcku df rfmatkk pulmkcf sf lazfaza pf dgua
cg`stra`bfrk: fxtfr`a sk k`tfr`a a grba`kzatkfk.
^rfsku`fa fxtfr`a
g grba`kzatkf trflukf k` ogd kopfratkv sa sf k`tfbrfzf k` ofdkum sau, `u pgatf trak rftrasa5
dkof`sku`fa practkca trflukf sa iaca cu`gscutf sk accfptatf pgmktkckmf, mfbkmf,
rfbmfof`tarkmf, prgdusfmf, sfrvkckkmf, prgbraofmf sau kdfkmf samf5 g grba`kzatkf sau u`
prgdus dfsprf carf `u sf vgrlfstf `u fxksta5
dkof`sku`fa koabk`f koabk`fa u`fk grba`kzatkk fstf k`tr-u` ifm u` just fchkmklru k`trf
pfrsg`amktatfa sa, koabk`fa prgkfctata sk koabk`fa prkokta5 g koabk`f `fk`trftk`uta fstf gkoabk`f ala`dg`ata5
dkof`sku`fa apararf g grba`kzatkf trflukf sa k`iru`tf advfrsark, dusoa`k, cg`curf`tk,
kdfamkstk, actkvkstk, `foumtuoktk sk chkar sk jur`amkstk `u ofrfu cg`ckmkatk5
dkof`sku`fa sgckama grba`kzatkkmf trflukf sa-sk cg`strukasca g koabk`f df pfrsga`a
ograma, df rfspg`salkmktatf sgckama, df partf`fr actkv k` cgou`ktatf5
dkof`sku`fa pgmktkca mfbkstatgrum fstf go`kprfzf`t k` tgatf sifrfmf actkvktatkk uoa`f5 fm
rfbmfof`tfaza iuzku`kmf, iamkof`tfmf, sk`dkcamkzarkmf, sfcurktatfa k` sfrvkcku, samarkum
ok`ko, cg`cfdkkmf glmkbatgrkk, pulmkcktatfa, dkscrkok`arfa5
dkof`sku`fa cg`sumtarf rfmatkg`kstumuk kk rfvk`f sarck`a df a supravfbhfa cffa cf
ba`dfstf pulmkcum, df a structura `fvgkmf sk dgrk`tfmf samf sk df a mf traducf catrf
cg`ducfrfa supfrkgara5
dkof`sku`fa stratfbkca pf`tru a cg`vfrtk tgatf k`igroatkkmf cumfsf k` actku`k dk`aokcf sk
fikckf`tf, trflukf sa mf k`tfmfaba ck`fva, sa mf a`amkzfzf sk sa mf k`tfrprftfzf5
dkof`sku`fa ajutgr am oass-ofdkfk jur`amkstkk trflukf sa cautf cgopmftark amf
k`igroatkkmgr acgmg u`df stku ca vgr ik lk`f prkoktk sk ca vgr gltk`f rapkd cffa cf kskdgrfsc.
^rfsku`fa k`tfr`a
8/12/2019 Profesia de relationist - Bernard Dagenais
24/31
dkof`sku`fa grba`kzarf grba`kzatka trflukf sa k`igrofzf pulmkcurkmf samf k`tfr`f asupra
pgmktkckmgr, prgkfctfmgr sk sfrvkckkmgr pf carf mf prgpu`f, astifm k`cat sa mf iaca oak lk`f
k`tfmfsf sk accfptatf5
dkof`sku`fa cgfrf`ta pf`tru a askbura cgfrf`ta k`tfr`a a cgou`kcarkk u`fk grba`kzatkk
au igst ca`amkzatf catrf dkrfctka df cgou`kcarf tgatf actkvktatkmf df cgou`kcarf5
dkof`sku`fa sustk`frf rfbasko k` ikfcarf supgrt df cgou`kcarf prgdus, g u`ktatf a
koabk`kk carf cg`sgmkdfaza pfrcfptka pfrsg`amktatkk grba`kzatkfk5
dkof`sku`fa a`koarf trflukf a`koat spkrktum u`fk fchkpf prk` sfok`arkk, k`tam`krk,
atktudk`k4
dkof`sku`fa cg`skmkfrf cg`ducfrfa dfpartaof`tumuk df cgou`kcarf va siatuk
cg`ducfrfa grba`kzatkfk k` mfbatura cu fmalgrarfa pgmktkckmgr sk stratfbkkmgr df cgou`kcarf.
V` cg`tk`ut spfckikc
ikfcarf tkp df grba`kzatkf dftk`f u` u`kvfrs df cu`gstk`tf dkifrkt, cffa cf dfog`strfaza
iaptum ca rfmatkkmf pulmkcf su`t adaptatf tuturgr ckrcuosta`tfmgr vkftkk: actkvktatk
fcg`gokcf, cgofrckamf, cumturamf sk chkar pgmktkcf5
u`kvfrsum aiacfrkmgr, u`kvfrsum buvfr`aof`tam, u`kvfrsum sfrvkckkmgr, u`kvfrsum cumturam,
u`kvfrsum spgrtkv, ofdkkmf cgou`ktarf, u`kvfrsum sa`atatkk, ofdkkmf cg`ifskg`amf, ofdkum
scgmar, cftatf`kk-cg`suoatgrk, brupurkmf df aoatgrk, cmulurkmf sgckamf, bruparkmf cu scgp
`g`-mucratkv.
G iu`ctkf pgmktkca sk adok`kstratkva
cfm carf gcupa iu`ctka pgmktkca fstf adfsfa `uokt #atasat df prfsa%5 cfm carf gcupa iu`ctka
adok`kstratkva fstf #abf`t df k`igroarf% sau rfmatkg`kst.
Grba`kzarfa u`uk dfpartaof`t df cgou`kcarf
oksku`fa sa fstf acffa df a iacf cu`gscutf pgmktkckmf, prgbraofmf sk actkvktatkmfgrba`kzatkfk, df a mf prfzf`ta tfofkum, df a fxpmkca sk justkikca apmkcarfa, df a da sfaoa df
rfzumtatfmf mgr5
rfbuma cfmgr ck`ck pfrsga`f g a`uof practkca kopu`f ca u` sfi sa `u bfstkg`fzf oak
oumt df ck`ck pfrsga`f5 astifm u` prfsfdk`tf df cgopa`kf arf rar oak oumt df 6
vkcfprfsfdk`tk carf k sf sulgrdg`faza dkrfct
8/12/2019 Profesia de relationist - Bernard Dagenais
25/31
+frvkckkmf gifrktf
prkoa iu`ctkf a dfpartaof`tumuk df cgou`kcarf fstf acfma df a cg`skmka cg`ducfrfa
grba`kzatkfk prgpu`da`d g pgmktkca df cgou`kcarf sk dfzvgmta`d stratfbkk df k`tfrvf`tkf
pf`tru dkifrktfmf pulmkcurk5
cfa df-a dgua sarck`a g rfprfzk`ta cg`cfpfrfa sk fmalgrarfa prgbraofmgr df cgou`kcarf
mfbatf df oarkmf okzf amf grba`kzatkfk, actkvktatkmf k`tfr`f sk koabk`fa k`stktutkg`ama5
cfa df-a trfka fstf cg`stktukta df prgducfrfa sk rfmkzarfa acfstgr prgbraof, amtifm spus
cumfbfrfa datfmgr, cg`cfpfrfa sk prfbatkrfa dgcuof`tfmgr df grkcf `atura, rfdactarfa sk
prgducfrfa acfstgra, sk dkiuzarfa mgr5
cfa df-a patra sarck`a fstf bfstkg`arfa pfrsg`amumuk, a fchkpaof`tumuk sk a lubftumuk.
+arck`kmf cf trflukf rfamkzatf
cgou`kcarfa k`tfr`a arf k` vfdfrf a`bajatkk u`fk grba`kzatkk, dar sf pgatf k`tk`df sk ma
a`bajatkk cfmgrmamtf sucursamf5 rfprfzk`ta g u`famta cf bfstkg`faza a`uoktf `fvgk amf
grba`kzatkfk, prfcuo k`tfbrarfa `gkmgr a`bajatk, grba`kzarfa ou`ckk, ckrcumatka
k`igroatkkmgr, sf`tkof`tum df apartf`f`ta, cmkoatum k`tfr` sk crkzfmf5
cgou`kcarfa fxtfr`a prkvfstf tgatf oa`kifstarkmf pulmkcf amf grba`kzatkfk: rfmatkkmgf cu
prfsa, fxpgzktkkmf, audkgvkzuamum, pulmkcktatfa, cgou`kcarfa dkrfcta, prgogvarfa,
caopa`kkmf df gpk`kf, grba`kzarfa df fvf`kof`tf, bfstku`fa crkzfmgr, caopa`kkmf df
ik`a`tarf, prgpaba`da, aiacfrkmf pulmkcf sk mglly-um, sfrvkckum df k`igroarf sk dfrfcmaoatkk, rfvksta prfsfk sk iffdlac
8/12/2019 Profesia de relationist - Bernard Dagenais
26/31
rfmatkg`kstum k`dfpf`df`t sf sprfckamkzfaza df glkcfk k`tr-u` sfctgr partkcumar5 fm pgatf ik,
df fxfopmu, u` fxcfmf`t rfdactgr, u` pgsfsgr df kdfk iara pfrfchf, u` fxpfrt k`
grba`kzarfa df fvf`koftf.
#sgckatkkmf prgifskg`amf
fxksta catfva asgckatkk prgifskg`amf df rfmatkg`kstk dfdkcatk apararkk prgifskfk mgr5
gckftatfa $fmatkg`kstkmgr dk` 9uflfc, >sgckatka 2gou`kcatgrkmgr 8u`kckpamk, ;gruoum
/krfctgrkmgr sk /krfctgarfmgr dk` uvfr`um 9uflfc, 2g`skmkum 2gou`kcatgrkmgr ;fdframk
dk` 9uflfc.
)tkca
asgckatkmf df rfmatkg`kstk a`amkzfaza tgatf rfspg`salkmktatkmf carf mf rfvk` ofolrkmgr mgr5 fmf
au adgptat tgatf u` cgd ftkc cf sfrvfstf drfpt dkifrktfmgr actku`k pf carf trflukf sa mf
rfamkzfzf grkcf rfmatkg`kst5
ftkca vamgarf, datgrkf, ograma sk dfg`tgmgbka5
g vamgarf sf rfifra ma cfva k` carf g pfrsga`a crfdf: drabgstf, drfptatf, fchktatf, ikdfmktatf,
dar sk lgbatkf, iruousfstf, igrta, chkar sk vkgmf`ta5
ograma df rfifra ma cffa cf fstf lk`f sau rau5
ftkca fstf u` dfofrs carf a`amkzfaza sk studkaza cg`dukta uoa`a5
dfg`tgmgbka mf kopu`f cftatf`kmgr k`datgrkrk, rfbumk strkctf df uroat.
6. Koabk`fa rfmatkg`kstumuk
daca rfmatkg`kstkk su`t fxcfmf`tk stratfbk pf`tru a cg`struk sk of`tk`f koabk`fa
grba`kzatkkmgr pf`tru carf mucrfaza, daca fmf au partf astifm df lf`fikckk sk satksiactkk, k`
gchkk u`fk partk a pgpumatkfk, acfasta matura df ialrkcarf a koabk`kk masa k` schkol g vabakoprfskf df artkikcku5
k` ckuda `fcfsktatkk sk fikcacktatkk carf `u oak trflukf dfog`stratf, acfstfk ofsfrkk k sf
atasfaza tgtgdata u` a`uokt `uoar df koabk`k, `u k`tgtdfau`a fxactf sk pmacutf, u`fmf
carkcaturamf, kar amtfmf rfamf5
8/12/2019 Profesia de relationist - Bernard Dagenais
27/31
rfmatkg`kstkk `u au igst `kckgdata vkbkmf`tk k` apararfa koabk`kk ofsfrkfk mgr5 au prfifrat
adfsfa rfzfrva, `u atacum, cu atat oak oumt cu cat `uofrgasf crktkck vk` dk` muofa
jur`amksoumuk.
@gtku`fa df koabk`f
koabk`fa u`fk pfrsga`f, a u`fk grba`kzatkk, a u`fk ofsfrkk fstf oak k`tak g rfprfzf`tarf sk
cuprk`df oumtkpmf cgopg`f`tf5
pfrgs`amkatfa u`fk ikk`tf uoa`f traducf sau tradfaza rfamktatfa fk5 grba`kzatka arf u`
caractfr grkbk`am, g cumtura partkcumara, pfrsga`a ksk prgkfctfaza caractfrum5
koabk`fa prgkfctata grkcf grba`kzatkf, dk`cgmg df pfrsg`amktatfa sa, ksk igrofaza g
koabk`fa, acffa pf carf vrfa sa g pu`a k` ckrcumatkf5 daca acfasta koabk`f prgkfctata fstf
prfa k`dfpartata df pfrsg`amktatfa rfama a k`trfprk`dfrkk sau grba`kzatkfk, va fxksta k` ogd
k`fvktalkm g iksura5 grk koabk`fa va ik rkdkcumarkzata sk grba`kzatka va supgrta fifctfmf`fbatkvf, grk grba`kzatka va trfluk sa-sk grkf`tfzf cgopgrtaof`tum k` iu`ctkf df koabk`fa
pf carf vrfa sa g prgkfctfzf fa k`sask sk va ik rfspfctata5
koabk`fa pfrcfputa a prgkfcta g koabk`f fstf u`a, a ik ma k`amtkofa acfstfk koabk`k fstf
amtacfva5 a-tk cg`struk koabk`fa `u fstf tgtum, oak trflukf ca fa sa ikf accfptata ca atarf df
k`tfrmgcutgrk5
koabk`fa raspu`s koabk`fa fstf cgopusa df k`trfprk`dfrf sau grba`kzatkf sk k`
iu`ctkf df koabk`fa pfrcfputa.
Koabk`kmf prgpusf
rfmatkg`kstum ar vrfa sa ikf k`vfstkt cu koabk`k ca-m dfik`fsc k` tgata spmf`dgarfa sa5
Zfum Hfrofs koabk`fa prk` fxcfmf`ta a rfmatkg`kstumuk ar putfa ik acffa a zfumuk 'frofs5
ikum muk =fus sk am zfktfk 8aka, fm fstf ofsabfrum sk k`tfrprftum zfkmgr5 datgrkta acfstuk iapt,
fm k`tfrofdkaza rfmatkkmf sk rapgrturkmf dk`trf zfk sk gaof`k, cffa cf km cg`sacra zfu am
cuva`tumuk sk am fmgck`tfk5 pgftkk m-au dfik`kt ca patrg`um ok`cku`kmgr5 cfmf dgua iatatf amf
zfumuk cgrfspu`d k` oarf partf koabk`kk vksatf df rfmatkg`kstk sk dkscrfdktatf df oass-
ofdka5
Aoalasadgrum `gtku`fa df aolasadgr pf`tru a dfsfo`a rfmatkg`kstkk rfvk`f adfsfa k`
studkkmf df spfckamktatf5 aolasadgr am grba`kzatkfk samf pf ma`ba pulmkc, aolasadgr am
pulmkcumuk k` rapgrt cu grba`kzatka, rfmatkg`kstum arf rgmum dfmkcat df k`tfrofdkar cf trflukf
sa sf askburf ca arog`ka dgo`fstf k`trf cfmf dgua partk5 cu tktmum df aolasadgr, fm trflukf
sa pgata spu`f mucrurk iara sa sgchfzf sau sa mfzfzf, dar cu ifroktatf sk cg`vk`bfrf,
acfatsa sarck`a cfrf oumta imfxklkmktatf5
8/12/2019 Profesia de relationist - Bernard Dagenais
28/31
K`tfrprftum trflukf sa traduca, cat oak putk` dfigroat pgsklkm, vkzku`kmf dkifrktkmgr
partf`frk5
g k`tfrprftum pulmkcumuk cg`cfptum df rfspg`salkmktatf sgckama traducf dgrk`ta
grba`kzatkfk df a adok`kstra dk` cf k` cf oak oumt k` iu`ctkf df `fvgkmf rfamf amf
sgckftatkk sk amf gaof`kmgr carf sf fxprkoa prk` k`tfrofdkum gpk`kfk pulmkcf5
datgrkta acfstuk iapt, rfmatkg`kstkk au dfvf`kt adfvaratk k`tfrprftk ak gpk`kfk pulmkcf
pf ma`ba grba`kzatkf5 fk traduc `fvgkmf acfmukask pulmkc pf ma`ba grba`kzatkf5 fk
trflukf sa stkf sk cf vrfa grba`kzatka sa gifrf sgckftakk, pf`tru a adapta, chkar
ogdkikca5
g k`tfrprftum fvf`koftfmgr grba`kzatkkmf au `fvgkf df rfmatkk pulmkcf pf`tru aiacf g
mfctukra atf`ta a fvf`kof`tfmgr cu scgpum df a sf sktua lk`f k` ofdkum mgr5
grba`kzatka arf `fvgkf sa vada mkopfdf sk rfpfdf5 rfmatkkmf pulmkcf kk vk` k` ajutgr,
fxfrckta`d acfasta iu`ctkf df k`tfrprft sk df traducatgr am fvf`kof`tfmgr5
g k`tfrprftum grba`kzatkfk rfmatkg`kstum trflukf sa pgata traduca skopmu sk pf
k`tfmfsum tuturgr oarkmf dfzlatfrk dk` grba`kzatka sa5 trfluka sa pgata fxpmkca,
dkscrkok`a sk a`koa ofsajfmf pf carf mf dkiuzfaza5 cu cat ofsajfmf cf trflukf
tra`osoksf su`t oak cgopmfxf, cu atat va ik oak `fcfsar sa sf rfcurba ma g
traducfrf sk ma g cmarkikcarf5 acfst rgm df k`tfrprft sk traducatgr iacf apfm ma
cu`gastfrfa okjmgacfmgr df cgou`kcarf, k` spfckam a mkolajumuk, okjmgcum df
cgou`kcarf prk` fxcfmf`ta5 prfsupu`f capacktatfa df a fxtrabf fsf`tkamum dk`
tgtamum k`igroatkkmgr, gpk`kkmgr, judfcatkkmgr df vamgarf pf carf k`stktutkkmf k`
chfstku`f mf fokt cg`sta`t5
g k`tfrprft k`trf partk rfmatkg`kstum pgatf ik cg`skdfrat u` ofdkatgr sau, oak cura`d,
u` cg`ckmkatgr5 stalkmk`d cg`tactum k`trf grba`kzatkf, a`bajatk sk pulmkc, fm
iackmktfaza ckcumatka k`igroatkkmgr k`trf cfmf dgua partk5
f`frgzktatfa rfmatkg`kstum dfvk`f u` ofcf`a sk u` bf`frgs5 fm rfdkstrklukf lgbatka
grba`kzatkfk samf actkvktatkmgr carf dfog`strfaza dk`aokca cumturama a u`fk sgckftatk,
prfgcupark sgckamf dk` cfmf oak `glkmf, prgvgcark amf spkrktumuk dk`trf cfmf oak vastf5
!avamfrum ofdkfvam grku`df s-ar aima rfmatkg`kstum, fm `u pgatf fvkta sa ikf k`vfstktk cu g
oksku`f, acffa df a-sk sktua actku`fa k`tr-u` a`saolmu k`cgfrf`t, k`just sk k`accfptalkmpf`tru fm5 fm dfvk`f iara vgka muk u` cavamfr ofdkfvam5
Adfvarum k`ak`tf df tgatf rfmatkg`kstum `u arf `kck u` k`tfrfs sa k`cfrcf vgmu`tar sa k`sfmf:
pf`tru fm, prkogrdkam fstf sa ikf ikalkm5 aducf oatfrkf oak oumt sau oak putk` lruta, df
k`tfrfs bf`fram sau spfckamkzat, sk k`cfarca sa pu`a k` muok`a aspfctfmf pgzktkvf amf
k`igroatkfk tra`soksf.
8/12/2019 Profesia de relationist - Bernard Dagenais
29/31
Koabk`kmf pfrcfputf
rfmatkg`kstum og`df` fm fstf spfckamkstum stra`bfrkmgr df oak`k, zfmgsum cgctfkmurkmgr,
goum ck zaolftf kopruoutatf sk irazf glmkbatgrku gptkokstf5 a rfducf rfmatkkmf pulmkcf ma
cgctfkmurk k`sfao`a a avfa g iamsa kdff dfsprf acfatsa ofsfrkf, dar a `fbmkja cgctfkmurkmf
k`sfao`a sa-tk jgck prgst rgmum5
rfmatkg`kstum abf`t df prfsa a ik abf`t df prfsa fstf fsf`tkam5 u`a dk` sarck`kmf prk`ckpamf
amf rfmatkg`kstumuk fstf atrabfrfa atf`tkfk oass-ofdka pf`tru a ajuta dfzvgmtarfa curf`tumuk
df skopatkf pf carf g grba`kzatkf g cauta k` cffa cf prkvfstf pulmkcum sau5
oa`kpumatgrum koabk`fa df oa`kpumatgr fstf dkiuzata df jur`amkstk5 jur`amkstkk su`t krktatk
df iaptum ca rfmatkg`kstkk su`t prfgcupatk oak oumt df pu`frfa k` vamgarf a grba`kzatkfk mgr
dfcat df dfrptum pulmkcumuk ma k`igroarf, sarck`a pf carf trflukf fk k`sksk sa sk-g asuof5
dfgarfcf `u rfusfstf sa-m cg`vk`ba pf jur`amkst ca `u fstf `kokc caouimat k` iaptfmf sk
bfsturkmf pf carf mf dkiuzfaza dfsprf grba`kzatka sa rfmatkg`kstum fstf rfpfdf taxat drfpt
oa`kpumatgr5 df vrfof cf rfmatkg`kstkk au ca sarck`a dfcmarata pu`frfa k` vamgarf a
dkof`sku`kmgr pgzktkvf amf grba`kzatkfk pf`tru carf mucrfaza, k` gchkk jur`amkstkmgr fk dau
koprfska ca su`t oa`kpumatgrk5
vf`tkmatgrum cfm carf iacf oumt va`t, chfmtukfstf oumta f`frbkf sk `u sfrvfstf dfcat
okscarkk afrumuk5 astifm su`t camkikcatk rfmatkg`kstkk df catrf grba`kzatkkmf carf `u au
k`crfdfrf k` rfmatkkmf pulmkcf5
spk` dgctgr-um acfasta sk`taboa f`bmfzfasca `u a igst tradusa sk km dfsfo`faza pf cfm
carf oa`kpumfaza k`igroatka k` asa ifm k`cat cmkf`tum sau sa apara k` muok`a cfa oakiavgralkma5 spk` dgctgr sf rfifra dfck ma oa`kpumatgrum k` fbama oasura buru sk pgsklkm
sarmata`5
dgckmum a`uoktf pfrsga`f crfd ca rfmatkg`kstkk su`t ma chfofrum patrg`kmgr sau cmkf`tkmgr
mgr, ca fifctufaza tgatf oa`fvrfmf cfrutf df acfstka sk ca oarja df oa`fvra fstf mkoktata5
daca acfasta koabk`f fstf dk` `fifrkckrf fxacta k` u`fmf cazurk, trflukf muat k` cg`skdfrarf
iaptum ca rfmatkg`kstum, ca grkcf prgifskg`kst, `u fstf k` oak oarf oasura scmavum cmkf`tkmgr
sau patrg`kmgr sak dfcat u` avgcat, dgctgr, k`bk`fr sau cg`talkm.
Koabk`kmf traktf
schkzgirf`kcum rfmatkg`kstum, ca grkcf prgifskg`kst, pgatf sa suifrf pf`tru ca zkua, k` iata
patrg`kmgr, fstf glmgbat sa apfrf a`uoktf vkzku`k, kar sfara, k` iata prkftf`kmgr, sa mf crktkcf5
k` grkcf grba`kzatkf, fxksta g a`uokta kolfckmktatf datgrata ofschk`arkfk uoa`f, mkpsfk df
`avfbura a partf`frkmgr cu carf sf `fbgckaza, ca sk muptfmgr pf`tru putfrf5
8/12/2019 Profesia de relationist - Bernard Dagenais
30/31
8/12/2019 Profesia de relationist - Bernard Dagenais
31/31