RECEPTIONISTGroup4彭琬馨沈于暄戴君圃

Definition ☆ a receptionist serves the waiting area

of the office or the lobby in an office/administrative support position

☆ represents the firm in its contacts with the public

Education RequirementThe job of a receptionist--being a lower-end, low-skills job--requires only a high school diploma, but additional certificates or advanced degrees are highly appreciated.

Desirable PersonalitiesCalm, courteous and professional demeanor at all times regardless of the visitor's behavior

Positive attitude; attentiveness, initiative; loyalty; dependability; respect for discretion and confidentiality

Able to interact with different people / different types of personalities while performing multiple tasks quickly

Work Details

Duties: answering inquiries; directing destinations; sorting and handing out mail; answering calls on multi-line telephones

Services: serving coffee or tea to waiting guests; keeping the lobby area tidy

Traffic Control: verifying employee identification; issuing visitor passes; observing/reporting unusual or suspicious persons/activities

A receptionist who possesses strong office/technical skills, courtesy, tact and diplomacy (圓滑機智 /外交手脕 ) will be

→ an asset to a company's business image → much in demand in the business world!!

Life after the job• other career fields: sales / marketing /

public relations / media occupations • other administrative jobs:

– customer service advisor– dispatcher– interviewers secretary– production assistant – personal assistant – executive assistant

◎ Customer service advisor

communicates with clients and customers through various channels; including telephone, fax, email, snail mail or even face-to-face

command of problem-solving skills, along with professional background knowledge of the company and policies

well-groomed appearance and amiable personality

◎Dispatcher＊ receiving and transmitting

messages, tracking vehicles and equipment, and recording other important information • Public safety

Telecommunicator• Transportation and service

dispatchers• Airline or flight dispatchers

New Trends Created by

Rise in the cost of human labor Demand for increased productivity Development of communication

technology

Leading to cost-cutting measures such as:

1. Office Automation• a popular term in the 1970s and 1980sCreated by applications of computer and

LAN (Local Area Network) technology Integrates all office functions:

• word processing (dictation, typing)• data processing (filing, fax, and telephone

switchboard operations)• management of electronic business

information (email, graphics)

Advantages1. lowers operational

variability2. reduces production

time and costs3. increases

manufacturing flexibility 4. eliminates human error5. makes up for labor

shortage

2. Remote receptionist/Virtual Receptionist A remote/virtual receptionist answers your

business phone lines and performs duties of routing and screening from a location outside of your business offices

Services are provided at a fraction of the cost of hiring, training, and employing a live receptionist

Bangalore, India has the largest concentration of such services

Future of receptionist• Office automation and virtual

receptionist may offer some alternative, but it is the person-to-person interaction that many people rely on

• So there is still a future for live and capable receptionists