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h

Contacts at Embætti landlæknis, The Directorate of Health Iceland: Leifur Bárðarson (leifurba@landlaeknir.is) Tel +354 852 8422,

practical matters: Erla Björgvinsdóttir (erla@landlaeknir.is) tel:+ +354 696 9656 Address: Barónsstígur 47, 101 Reykjavík, Iceland

Website: http://www.landlaeknir.is/ Contacts at EPSO: Jooske Vos (jmvos@eurinspect.nl) General-Secretary of EPSO +31613163557

Mari Murel (mmurel@epsonet.eu) Research and Policy officer +316 31 684 526

24th EPSO-Conference & (workinggroup) meetings 25-27 September 2017

Reykjavík, Iceland

Hosted by

The Directorate of Health,

Embætti landlæknis, Iceland

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Programme

of the

24th EPSO Conference, Reykjavík, Iceland

25-27 September 2017

Hosted by

Embætti landlæknis,

The Directorate of Health Iceland

(www.landlaeknir.is)

chaired by Klas Öberg

at The Harpa Conference Centre

Please note:

- The EPSO conference and conference dinner are free of charge and only admissible for EPSO delegates,

speakers and invited guests.

- The EPSO working groups are open to all delegates from EPSO Partners and experts invited by EPSO, who

want to participate in the work of working group(s); participation in the working group sessions does not

necessary mean that participants have to participate in the main conference. Participation in the main

conference is limited to a maximum of 3 participants per country.

- The EPSO working groups meetings will be held at the Embætti landlæknis (The Directorate of Health )

offices, Barónsstíg 47, 101 Reykjavík.

- Travel and hotel costs are at your own expenses;

- There are a limited number of rooms pre-reserved for our delegates at the Hotel Arctic Comfort, please

book a.s.a.p. After the end of August we cannot guarantee the availability of rooms anymore (see page

10-11 for hotel and booking information).

- For travel information please look at page 12.

If there are any problems or questions please contact EPSO at info@epsonet.eu or by phone (see front-page)

This programme is also available on our website: www.epsonet.eu

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Main topics of the conference:

1. Trust as an important concept in supervisory practice;

2. How can supervisory organisations promote quality improvement and

patient safety?

The role of supervisory organisations;

The fundamentals of health and social care improvement;

Towards an outcome-focused model of scrutiny and improvement.

How improvement of safety and quality could be part of regulation;

The perspectives of a hospital manager and of a national directorate of

health;

Regulation for improvement? Regulatory approaches to conceptualising and

assessing improvement capability: a qualitative study of UK agencies.

A World café.

EPSO (working) groups:

25th

September

1. Effectiveness (chaired by Riitta Aejmelaeus and Ian Leistikow);

27th

September

2. Risk (chaired by Klas Öberg);

3. Integrated Care meeting(moderated by Gunilla Hult Backlund);

4. User Participation (chaired by Lena Weilandt).

EPSO (working) group meetings 25th and 27th September, Reykjavík

At the Embætti landlæknis (The Directorate of Health ) offices, Barónsstíg 47, 101 Reykjavík (please

see for directions page 12)

EPSO conference in Reykjavík 25-27 September

at The Harpa Conference Centre Austurbakki 2, 101 Reykjavík, Iceland

Nordic Conference 27-29 September Reykjavík http://nordisktillsynskonferens.is/ All EPSO non-Nordic delegates are kindly invited to participate free of charge in the Nordic Conference,

hosted by the Embætti landlæknis (The Directorate of Health ) in Harpa. This conference is now fully booked

but there is waiting list if you still like to join. Please let us know if you want to participate info@epsonet.eu

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25th

September

09:30-12:00 EPSO Effectiveness (working group 1)

1. Updates by Riitta Aejmelaeus and Ian Leistikow (chairs of the working group);

2. Agenda will be sent to Effectiveness group participants separately. Please let us know if

you like to participate.

More info about the EPSO Effectiveness working group can be found at our website

http://epsonet.eu/effectiveness.html

12:00 – 13:30 Lunch.

Going together to Harpa conference centre.

27th

September

10:00-17:00 EPSO RISK (working group 2)

10:00 – 12:00 Morning session

1. Updates by Klas Öberg, Sweden (chair of the Risk working group) ;

2. Agenda has sent to Risk group participants separately. Please let us know if you have

not received it or like to have it.

12:00 – 14:00 Lunch.

14:00 – 17:00 The working group continues.

More info about the EPSO Risk working group can be found at our website http://epsonet.eu/risk.html

10:00-12:00 EPSO INTEGRATED CARE (meeting 3)

1. Updates by Gunilla Hult Backlund (moderator of the meeting);

2. Agenda will be sent participants separately. Please let us know if you like to participate.

More info about the EPSO integrated care working group can be found at our website

http://epsonet.eu/integrated-care.html

14:00-17:00 EPSO USER PARTICIPATION (working group 4)

1. Updates by Lena Weilandt (chair of the working group);

2. Agenda will be sent participants separately. Please let us know if you like to participate.

More info about the EPSO user participation working group can be found at our website

http://epsonet.eu/user-participation-2.html

Programme of the EPSO (working) group meetings

Monday September 25th(morning) and Wednesday 27th (parallel)

The EPSO working group meetings are open to all EPSO delegates and invited guests (please let us know if you want to participate) and also for those who do not plan to come to the conference; the meetings are planned at the Embætti landlæknis (The Directorate of Health ) offices, Barónsstíg 47, 101 Reykjavík. For directions please see page 12.

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Conference chaired by Klas Öberg

13:45 – 14:00 Arriving of the delegates;

14:00 – 14:15 Roundtable introduction session of the delegates;

14:15 – 14:30 Start of the conference: Opening and welcome words by Birgir Jakobsson

(Landläkare, Embætti landlæknis-Director-General of The Directorate of Health,

Iceland).

Trust as important instrument in supervisory practice;

14:30– 14:50 Trust - Methods that contribute to learning and quality improvement in

supervision. Gunilla Hult Backlund, General Director, IVO, Health and Social

Care Inspectorate, Sweden (not yet confirmed);

14:50 – 15:10 Trust in the regulator. Trust has an important indicator to know that we have

been successful. Chris Day, Director of Engagement Care Quality Commission,

England.

15:10 – 15:30 A healthy sense of trust. The development of a tool for trust in supervisory

practice. Sandra Spronk, IGZ, Health Care Inspectorate, the Netherlands;

15:30 – 15:45 Coffee break;

15:45 – 16:30 Interactive session on the operationalization of trust by using a tool that

would:

1) Structure the operationalization of trust and

2) Facilitate communication about trust among inspectors and between

inspectors and inspectees. Led by Sandra Spronk;

16:30- 17:00 Feedback-Forum with Sweden, England, The Netherlands;

17:45- 18:55 Guiding tour and show for the group in the Volcano House

http://www.volcanohouse.is/ (5 min. walk from Harpa)

19:00 Everybody is welcome to join the unofficial dinner together on your own costs at

Kopar restaurant http://www.koparrestaurant.is/ (3 min. walk from Volcano

House).

Programme Day 1 - Monday 25th at The Harpa Conference Centre

Afternoon 14.00 – 17.30

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How can supervisory organisations promote quality improvement and patient

safety?

Session on quality improvement and change management

Intended Outcomes:

Through the session, participants will:

gain a shared understanding of quality improvement and change management practices in

health and social care;

exchange their experiences and views on the role of supervisory organisations in promoting

improvement of quality and safety in health and social care;

identify opportunities for further collaboration and development regarding the role of

supervisory organisations in promoting improvement of quality and safety in health and social

care;

develop ideas for how to continue their work “at home” based on insights from the session.

08:45 – 09:00 Welcoming participants – Opening of the session:

The role of supervisory organisations in improving quality and safety

Klas Öberg, chair of the EPSO conference.

09:00 – 09:25 The fundamentals of health and social care improvement

Johan Thor, associate Professor at the Jönköping Academy for Improvement of Health

and Welfare, Jönköping University, Sweden;

09:25- 09:45 Towards an outcome-focused model of scrutiny and improvement. Rami Okasha,

Executive Director of Strategy and Improvement, Care Inspectorate, Scotland;

09:45- 10:00 How improvement of safety and quality could be part of regulation. A perspective

from Denmark. Lena Graversen, DPSA.

10:00- 10:15 Break.

10:15- 10:45 The role of supervision in improving quality and safety:

The perspectives of a hospital manager and of a national directorate of health

Introducing the subsequent small group activities- Birgir Jakobsson- Landläkare,

Embætti landlæknis-Director-General of The Directorate of Health, Iceland.

Programme Day 2 - Tuesday September 26th at The Harpa Conference Centre

Morning 09.00-12.30

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10:45- 11:05 Regulation for improvement? Regulatory approaches to conceptualising and

assessing improvement capability: a qualitative study of UK agencies. Professor

Kieran Walshe, Health Management Group, Alliance Manchester Business School and

Joy Furnival, Improvement Directorate, NHS Improvement.

11:05- 12:05 A World Café 1 facilitated by Johan Thor (3 rounds of 20 min):

In a World Café, all participants are invited to participate in conversation on a number

of related topics, addressing one specific topic per café table. Ideally, there should be

6-8 participants at each table. Participants circulate and mix so that in the end,

everyone has addressed all the specific topics at hand. Participants mix so that they sit

with different colleagues in each round of discussion to maximize the sharing of ideas

and perspectives.

Suggested topics for tables:

1. What do supervisory organizations do today to improve quality and safety in health

and social care?

2. What could supervisory organizations do to further promote improvement of quality

and safety in health and social care?

3. What are the desirable “limits” to what supervisory organizations should do to promote

improvement of quality and safety in health and social care? What should they NOT

do (and why)?

12:05 – 12:25 Summaries of table discussions from each of the table moderators (topics 1-3 above)

and Reflections on the table discussion content and what it might mean for

supervision in various countries.

12:25 – 12:30 Concluding remarks by Klas Öberg;

12:30 – 14:00 Lunch

Improvement of the health regulation system in Singapore

14:00 – 14:15 Prof. Raymond Chua (Health Regulation Group) and Bee Tin Chew (Laboratory and

Health Support Service) introduce the health system in Singapore and their

organisation.

How to build and improve effective supervision?

14:15 – 14:35 Ian Leistikow/Riitta Aejmelaeus. Look back and summarize of the EPSO Effectiveness

working group meeting of Monday the 25th

of September.

Practical issues of EPSO

1 See: http://www.theworldcafe.com/key-concepts-resources/world-cafe-method/

Programme Day 2 - Tuesday 26th at The Harpa Conference Centre

Afternoon 14.00 – 17.00

Conference Excursion 17.30-18.30 Conference dinner 19.00 -21.00

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14:35 – 15:30 Feedback and forward looking reflections from the other EPSO working groups ( Risk

/User Participation/ Integrated care/ e-Health) .

15:30 – 15:45 The next EPSO conferences;

15:45 – 16:00 Break

16:00 – 16:50 Feedback from Saaremaa, Evaluation and other EPSO topics led by Klas Öberg.

16:50 – 17:00 Conclusions of the conference and closing remarks by Klas Öberg.

17:30 – 18:30 Guided tour in Harpa Concert Hall.

19:00 – 21:00 Conference dinner at Bryggjan Brugghús restaurant offered by Embætti

landlæknis, The Directorate of Health, Iceland.

http://bryggjanbrugghus.is/?lang=en Grandagarður 8, 101 Reykjavík

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The conference will be held at the Harpa Conference Centre.

Address: Austurbakki 2, 101 Reykjavík, Iceland

The EPSO (working) group meetings on the 25th

and 27th

of September will be held at

the Embætti landlæknis (The Directorate of Health ) offices Address: Barónsstíg 47, 101 Reykjavík (please see for directions page 12)

Conference venues

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2 Hotels with limited rooms available for EPSO members in

Reykjavik 25th -27th -2 nights- (If you want to stay more nights, you will have to

check with the hotel availability for the extra nights)

- Hotel Arctic Comfort

- Hotel Island

Hotel Arctic Comfort http://www.arcticcomforthotel.is/

Sidumúli 19, 108 Reykjavík

lobby@hotelvik.is

phone: +3545885588

Please use the internal booking number as a promotion code: 4517

In this hotel we have availability for 18 rooms in total. 3 triple- rooms (in case somebody need them,

otherwise it is ok to book them as twin-room), 12 twin-rooms and 3 single rooms. The hotel sets a

middle price for people book a twin room for single use.

The prices are as follows: (please note that there are no double-beds in the hotel, all rooms have 2

single beds pushed together) Breakfast is included in these prices:

Single room: 12000 ISK per night

Twin room: 15500 ISK per night

Twin room single use: 13500 ISK per night

Triple room: 18500 ISK per night.

Hotel and booking information

Be aware that bookings at the Artic Comfort Hotel

could be made till the end of the August. In case of

questions please call the hotel.

To book a room you need a credit card number and

expiration date in order to confirm the booking. (Payment

is on check-in, the credit card is only used in the case of no-

show).

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Hotel Island

http://www.hotelisland.is/ Ármúli 9 | 108 Reykjavik

booking@hotelisland.is

+354 595 7000

Booking ref: EPSOSEP; Block ID #363222

In this hotel we had a reservation with an availability of 20 Standard Rooms for 2 nights, including

breakfast. These rooms were blocked for EPSO until 17.07. 2017. All unsold rooms have since

then been unlocked and are available for everyone.

However at the 27th

of July a number of rooms was still available; this might change any time. So

please book and check availability as soon as possible!

What is needed from the clients:

All bookings/enquiries have to be submitted via e-mail : booking@hotelisland.is. Clients can enquire over the phone if they like, but hotel needs the booking to be submitted in written form either way (this avoids any misunderstandings or potential issues.)

In the Subject Line of the e-mail (or in the very beginning of the e-mail) the client will need to quote the code EPSOSEP in order to qualify for the Rate agreed :

Superior Single (1 pax) = €192.60 Euro per room, per night

Superior Double/Twin (2 pax) = €206.10 Euro per room, per night

Triple Room (3 pax) = €233.10 Euro per room, per night

- All rates include breakfast and all relevant taxes. - All rates are non-commissionable.

All bookings require a valid credit card to guarantee the booking. In the email from the hotel you will find. in the attached PDF for the clients to use a separately enclosed credit card authorisation. This is for guarantee purposes only, payment will only be processed on arrival.

Cancellation policy is 72 hours prior to arrival. All cancellations need to be submitted via e-mail and confirmed by the hotel.

In the event of a no show or last minute cancellation, 1st night of booking will be charged from the guarantee card.

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Directions to the Conference venue at Harpa Concert Hall and Conference Centre

and to the working groups venue at the Embætti landlæknis (The Directorate of Health ) offices,

Barónsstíg(gur) 47, 101 Reykjavík

From the airport it is advised to take the Flybus to Reykjavik- centre. It is recommended to book flybus in

advance here https://www.bsi.is/ before the flight to Iceland. It is also good to contact the hotel and ask them

if they have airbus or pick-up.

Bus services are operated between Reykjavík and Keflavík International Airport in connection with all arriving

and departing flights, and seats are guaranteed. Busses depart to and from Keflavík every 45-60 minutes. The

drive between the airport and Reykjavík takes about 45 minutes. For departing flights, it is recommended that

you take a bus leaving at least 2.5 hours before your scheduled departure. It is possible to arrange a hotel

pickup. Taxi services are available to and from the airport.

Recommended Taxi company is Hreyfill and you can book from there website http://www.hreyfill.is/en/ or

call +354 5885522.

Public transport- bus, https://www.straeto.is/en

Bike rental: https://wowcitybike.com/

Directions to the venues