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ilr rr lillfscnartrici,eu n iversittbonn llllll tatunat
universitt bonn . Landwirtschaftliche Fakultt. 53012 Bonn
An die Damen und HerrenGeschftsf h renden I nstitutsd i rektorendes Stud ienganges Agrarwissenschaften
Promotionsverfahren zum Dr. agr.
Sehr geehrte Damen und Herren,
gem $ 7 Abs. 3 der Promotionsordnung vom 28. August 1985 wird folgende Dissertation mitGutachten im Dekanatsbro ausgelegt:
Frau Susanne Ellebrecht
Application concept for combined preventive quality management methods ininter-enterprise health management in pork chains
RheinischeFriedrich-Wilhelms-
Universitt Bonn
Der Dekan
La ndwirtschaftl icheFaku ltt
Prof. Dr. Karl Schellander
Ansprechpartneri n:Regina Kirchner-BierschenkTel.: Q228/73-2867Fax: 0228/73-21.40promotionsbuero@lwf . u n i.bon n.de
Postanschrift: 531 1 5 BonnDienstgebude:Meckenheimer Allee 174www.lwf.uni-bonn.de
Bonn, 30. Jan.20L2
Hau ptberichterstatteri n :weiterer Berichterstatter:
Frau Prof. Dr. PetersenHerr Prof. Dr. Bscher
Auslegung zur Einsichtnahme vom 30.01.12 bis L3.02.L2
Einen Kurzauszug der Dissertation finden Sie auf der nchsten Seite.
lch darf Sie bitten, alle zu lhrem Bereich gehrenden Professoren, Honorarprofessoren undPrivatdozenten ber die Mglichkeit der Einsichtnahme zu informieren.
Einsprche gegen die Dissertation mssen bis zum dritten Tage nach Ablauf der Auslegungsfristdem Dekan vorliegen.
Der Termin fr die mndliche Prfung wird nach Beendigung der Auslegung bekannt gegeben.
Mit freundlichen Grenla !. it fA ,flfprfi P'# f4.o \ . .t t ,.t-,4_Tt _l --" .y'' * r*.*.,.1
.:
Prof. Dr. K. Schellander
Abstract (Susan ne Ellebrecht)
Application concept of combined preventive quality management methods in inter-enterprise health management of pork chains
Overall, this thesis aimed at establishing a concept to organize and evaluate services ininter-enterprise health and quality management with the help of team-oriented preventivequality management methods in a new and more efficient form. ln this context, the question
was addressed to which extent existing service offers still meet the actual customerexpectations of farmers. Furthermore, it was of interest to find out which quality management
methods are already known to the service providers of the sector and are integrated into their
teamwork. Answering these research questions was a precondition for assessing thedevelopment potentials of future service offers and service organizations in inter-enterprisehealth management.
This methodology to develop an application concept for team-oriented quality managementmethods for such service providers was subdivided into six different phases.
While the firsf three phases (literature study, written enquiry (206) and 55 expert interviews)
covered data collection, in phase four a proposal was made how to proceed with theexpansion of network coordinators' service portfolios. When doing this, the categorization ofproducts and services used by Kano served as a basis. Phase five included development of
an application concept with preventive quality management methods. Subdivision of quality
management methods into the relevant partial steps and merging these into a methodologyenabled allowing for characteristics belonging to selected methods combined into oneconcept. The final phase 6 included development of a structural equation model on the basis
of the established findings visualizing causal relations between defined factors and thequality of coordination services. This model included seven latent variables, 16 formative and
three reflective indicators.
ln a diagram consisting of four quadrants ("QM+CS Stars", "CS Freeloade/', "QM Question
Marks" and "QM+CS Dogs"), it was possible to subdivide the network coordinatorsquestioned into three clusters regarding the offer of services in inter-enterprise healthmanagemenf (CS) and the use of qualtty management methods. The compiled applicationconcept for quality management methods supports development of network coordinatorsregarding the use of quality management methods towards "QM+CS Stars" by integratingpartial steps of quality management methods into the normal operations of enterprises. ln
contrast to this, the modified Kano categorization enables to optimally consider customerexpectations when expanding service portfolios. For example, services not demandeddirectly by farmers but which provide them with an enormous added value are classified as
"attractive services". ln addition to this, the causal relations demonstrated in the structural
equation model regarding the quality of coordination services serve to increase the quality of
existing and new services and thus to optimally satisfy customer expectations.