Ravi Singh 3057 Oaktree Lane NW

Duluth, GA 30096 404.667.6197 (M); 678.587.5919 (H)

ravips29@gmail.com

Summary

Diverse technical experience and strong leadership and analytical skills, from NOC support technician to IT Support Manager. Experience covers multiple disciplines in the areas of: Windows Server 2003-12, Microsoft Exchange Server2003-10, Linux SUSE 9-11, Cisco routers and switches CLI configuration and security training. Experience in Routing, OSPF, RIP, EIGRP, Static routes while focusing in the area of Network implementation and troubleshooting. I’m certified in Cisco CCNA, Microsoft Professional in the area of Microsoft 2008 Servers. Excellent communicator and enjoy customer/client interaction. Microsoft trained in AD, Exchange & Server clustering. Certified in Plumtree/Weblogic Portal implementation and design and CA Autosys job management enterprise server.

Certifications:

• Cisco CCNA • CompTIA Network + • CompTIA Linux + • CompTIA A+ Hardware/Software • Microsoft Certified Professional (MCP) in NT Server 4.0 in the Enterprise.• Microsoft Certified Professional (MCP) in NT Server 4.0/Windows 2000.

Experience

2/12 – present New Wincup Holdings, Inc. Stone Mountain, GA Technical Support Manager • Manage a support staff of 4. Provide 24/7 engineering/application/network support for a

manufacturing company with plants/warehouses located in 9 different US cities. • Support all Telecommunications management on a company wide basis. Deal with

vendors for pricing and deployment of equipment. • Systems, Applications and Networks integration of disparate systems from across the

various companies that were acquired by WinCup. • Provide 2nd and 3rd level support for all application, hardware, network and VMWare &

MS Hyper-V Server 2012 R2 systems on Dell and Cisco Blade servers, Cisco switches and routers over Sprint managed MPLS network.

• Manage Systems Security for email and hardware systems on end user platform (roughly 400+ users).

• Provide C-level presentations for IT projects and budgets.

2/07 – present Sintel Corporation/www.oliveoilsofspain.com Marbella, SpainPresident Exporting Spanish olive oil to India and USA directly from producers/manufacturers

throughout southern Spain (Andalucía). Increased sales from startup to present in annual terms of $85K by utilizing website and

direct marketing programs. Developed educational and marketing programs with ASOLIVA (Official agency for olive oil

exports in Spain) for Indian market through use of email campaigns, directly approaching Indian Ministry of Health, importers/distributors of edible oils.

3/05 – 10/06 Stone Search LLC. New York, NYExecutive Recruiter Source/Screen/Present active and passive candidates to clients. Manage and provide leadership/guidance to a team of recruiters (5). Help grow new and existing client relationships. Participate in creating a strategy for future company growth and expansion.

3/03 – 5/04 XL Capital, Inc. Stamford, CTTechnical Specialist• Implemented enterprise job management application CA Unicenter Enterprise Job Management 4.0 (Autosys)• Installed & maintained enterprise Web Portal application with Plumtree Portal 4.5• Lead technical contact for global Plumtree Portal application; worked with our European affiliates to test and implement Active Directory within Portal for single login.• Converted Lotus Notes to Documentum Document management application for enterprise document management across various global Insurance departments.• Citrix Metaframe 1.8 and XP implementation to support remote application access for global Insurance teams.

12/99 – 12/03 Priceline.com Inc. Norwalk, CT.Technical Support Supervisor• Tech lead/Supervisor for a team of 7 support engineers and 6 senior developers in a 24*7 production environment providing support and troubleshooting skills to resolve real-time issues (Tier 2 & 3 level support).• Managed, configured & supported IBM applications (WebSphere 4.0 & MQ Series 5.2) on Windows NT/2000 Advanced Server and UNIX/SUN Solaris (IBM High Availability, fault tolerant, clustered) machines in production and QA environments.• Documented for upper management (CIO, IT President, IT Sr. Vice president), all application support procedures, technical modifications and troubleshooting guides.• Proposed IT solutions and hardware specifications specific to business objectives.• Worked with management to outline future IT needs and develop IT budgets.• Interviewed prospective employees and trained support engineers.

Priceline.com Inc. Norwalk, CTProduction Support Engineer• Promoted to this position due to strong leadership and analytical skills, ability to work both independently and in teams, strong communication and consensus building skills, ability to work on multiple concurrent tasks, Architecture skills (abstraction, partitioning, systems engineering), Networking experience. • Build, configure and support back-end MS NT 4/2000/XP infrastructure servers (IIS 4/5, Priceline Offer Processing System, MS Transaction Server, LDAP, Active Directory) for the Development, Release and Production Priceline sites. Responsible for deploying new code (dll, ocx, jar, ear, etc.) to the production servers.• Managed, configured MS IIS 5 web server clustering/farm for load balancing in development & production environments, running DCOM & LDAP severs to deliver a faster and more reliable site in a 2 tiered, cell structure.

• Responsible for providing technical support to the Network Operations Center team 24/7 for all 2nd and 3rd tier issues for Domestic and International business product lines (700+ Win NT4/2000 machines & 30+ Sun/UNIX clustered machines).• Assigned to creating weekly status and production reports for the Director of Development and the V.P. of Information Technology.

Priceline.com Inc. Stamford, CTNetwork Operations Center Manager• Managed 18-24 network operation specialists in a 24/7 operations center.• The first line of defense for any issues associated with the reliability and operability of www.priceline.com and its ability to service customer’s needs.• Provided third level support for Priceline’s call center network and software applications such as: Interactive Voice Recognition software (Workforce Administrator V 6.1), Silknet, and Kana Response V 5.• Responsible for monitoring, troubleshooting and maintenance of all production front-end and back-end machines, 200 + Windows NT servers, 30 + Unix Solaris servers, Cisco/Bay Networks routers, local directors, bridges and Cybex switches.• Installed and configured Sitescope software for use in monitoring all production web servers, mail servers, Oracle databases and business essential systems. Responsible for ensuring reliability and accessibility to customer service applications such as Kana and Silknet for Priceline’s global network of high volume customer service call centers. Trained new employees on IIS, MS Transaction server, and various other proprietary applications essential to the core business.

2/99 – 11/99 Systems Union, Inc. White Plains, NYSr. PC Support Analyst / Network Technician• Provided PC support to 200+ employees covering North & South America.• Implemented Magic Help Desk application to provide solutions and track help desk issues for the Americas.• Responsible for LAN/WAN connectivity and security issues thru the use of MS Proxy Server 2.0 and MS Exchange Server 5.5• Configured new PCs for all new hires and troubleshot problems on existing user machines (Compaq & IBM notebook PCs, Compaq Desk Pro desktop machines).• Implemented internal inventory control database using MS Access.

Education

1998 - 1999 Chubb Institute Westbury, NY• Data Communications & Networking.• Graduated with honors.

1992 – 1994 IUPUI – 68 credits completed Indianapolis, IN

Technical Summary

Operating Systems: Microsoft Server 2008/2012, Microsoft Exchange Server 2007/10, UNIX Sun Solaris 8.0, Windows XP/Vista/7.0/8.1 & Advanced Server, MS BackOffice Server Suite, Novell NetWare 3.x/4.x, DOS 6, Novell Netware 4.0.

Protocols: TCP/IP, IPX/SPX, IEEE 802.2/802.3 Ethernet.

Software: VMWare, CA AutoSysJM 4.0, Plumtree Portal 4.5, MS LDAP/Active directory server, MSMQ 3.0, MS Site Server, MS Management Console, Windows XP/Vista/7.0, MS Project, MS SMS, Windows Office 2000/XP/2007/2010, Windows 2000 Terminal Server, IBM MQ Series 5.2, IBM Web Sphere 3.5/4.0, EJB deployment, IIS 4/5.0, SQL Navigator 3.0, Oracle

8i/8.1.7, ReflectionX 2000, X Windows, LogMeIn (remote access software), IBM JDK1.3, MS Transaction Server, Visual Source Safe 6, Meta Frame/Citrix 4, SITA/Equant Communications Server 2.5, BladeLogic 2.4, Remedy Systems, PPTP/IPSEC VPN, Nortel Networks Extranet VPN, Load Runner7.5, BMC Patrol, WorldSpan for Windows Emulation software, Primavera TeamPlay 3.0, Primavera Project Mgr. 3.0, Visio 2000., Seagate Backup Exec, PC Anywhere, Norton Utilities/Antivirus, Compaq Batch Scheduler, Fresh Water Sitescope 3.0, PaylinX, Worldspan/Sabre/Amadeus GDS/IDS.

Connectivity: DHCP, WINS, Local Directors, CISCO/Bay Networks Routers/Switches, DNS servers, Shiva RAS Server, Bridges, Cybex Switches, Intelligent hubs & multi-protocol environments.

Ancillary Areas: Interoperability, network optimization, diagnostic tools, utilities for memory management & network design solutions.

Certifications: CCNA Routing & Switching, Microsoft Certified Professional (MCP) in NT Server 4.0 in the Enterprise.Microsoft Certified Professional (MCP) in NT Server 4.0/Windows 2000.SCUBA Open Water Certified # 0402071026

Languages English (fluent), Spanish (Intermediate), Hindi (Fluent).