S O L U T I O N S For Improving the Performance of Your ...infohouse.p2ric.org/ref/16/15582.pdf · For Improving the Performance of Your Employees ... Ł Activity based costing

S O L U T I O N SFor Improving the

Performance ofYour Employees

ISO & QS-9000Lean ManufacturingFoundations of LeadershipAdvanced LeadershipOperations and ManagementEnvironmental, Health and Safety

Boost your plant�s productivitywith workshops and hands-on, in-plantguidance � from the experts on improvingmanufacturing performance!

Winter & Spring2000

Center for Industrial ServicesTennessee Manufacturing Extension ProgramTM

An affiliate of the NIST Manufacturing Extension Partnership

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Let The TMEP Help You Do Better

The Tennessee Manufacturing Extension Program�or TMEP�helpsTennessee manufacturers become more profitable and more competitive. TheTMEP delivers a wide range of technical and management assistance, includingthe training programs and human resources assistance described in thiscatalog.

As a program of The University of Tennessee�s Center for IndustrialServices and the Tennessee Department of Economic and CommunityDevelopment, the TMEP can bring to your facility experts from Tennesseeuniversities, federal laboratories and specialty consulting firms�in addition toour own technical specialists�to help you meet your toughest challenges.

The TMEP also specializes in improving the performance of manufacturingworkers and systems. In this catalog you�ll find the in-plant and open-enrollment courses available from the TMEP over the next six months. We alsoprovide other training services including:

� Training needs assessment to help you get the greatest impact fromyour limited training budget

� Development and delivery of new courses to meet your specific needs� Existing courses customized for your organization, conducted at

your facilityPlus, our Environmental, Health and Safety training professionals specialize

in delivery of employee training required to satisfy OSHA, EPA and DOTregulations. We are pleased to work with the Tennessee Department ofEnvironment and Conservation and Tennessee OSHA to provide the mostup-to-date information available.

TMEP representatives located across the state are ready to help you solveyour manufacturing problems. Please feel free to call them�or our centraloffice�for more information.

Nashville (central office)615-532-8657

★★

★

★

★

Jackson901-423-3710

Chattanooga423-755-5319

Knoxville865-974-3018

Tennessee Manufacturing Extension Program OfficesUT Center for Industrial Services

Memphis901-387-1648

PROCESS IMPROVEMENT� Lean/cellular manufacturing� Plant layout� Process design� Materials evaluation� Inventory reductionQUALITY MANAGEMENT � ISO/QS 9000� Gap analysis� Work team training� Internal auditor training� Quality system documentationENVIRONMENTAL & SAFETY MANAGEMENT� Compliance audits and assistance� Waste reduction� Safety program development� Tennessee Materials Exchange� Environmental management system development� ISO 14000 preparationMANUFACTURING MANAGEMENT� Benchmarking/operations assessments� Constraints management� Activity based costing� Human resourcesMRP/BUSINESS SYSTEMS� Evaluation and selection� Implementation� Seminars in manufacturing concepts

Here are just a few of the other servicesavailable to Tennessee manufacturers:

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IMPROVING HUMAN PERFORMANCE ............................................. 2

ADVANCED LEADERSHIP .................................................................. 3

FOUNDATIONS OF LEADERSHIP ...................................................... 4

OPERATIONS & MANAGEMENT

ISO/QS-9000 and Quality ManagementISO 9000 Internal Auditor ................................................... 6ISO/QS-9000 Internal Auditor (in-plant) ............................... 6

Value Stream Analysis ............................................................ 7Laser Aided Manufacturing ..................................................... 7Understanding Individual Styles ............................................... 7Making Important Decisions ................................................... 8Analyzing Difficult Problems ................................................... 8High Performance Manufacturing ........................................... 8

Lean ManufacturingLean Manufacturing Overview .............................................. 9Quick Changeover ............................................................... 9Quick Changeover Implemenation ........................................ 9Pull Systems ..................................................................... 10Workplace Organization & Visual Controls ........................... 10Standardized Work ............................................................ 10Cellular Manufacturing ...................................................... 10

ENVIRONMENTAL, HEALTH AND SAFETYEnvironmental Management4-Hour Annual Hazardous Waste Report ....................... 114-Hour Tier II Report .................................................. 118-Hour Industrial Air Regulations ................................ 118-Hour Industrial Waste Management ........................... 118-Hour Stormwater Regulations ................................... 128-Hour Form R Report ................................................ 128-Hour ISO 14000 Implementation .............................. 12

Incident Command16-Hour Industrial Incident Management System .......... 12

Hazardous Waste Site Workers40-Hour Site Worker ................................................... 138-Hour Site Worker Refresher ...................................... 13

Table of Contents

Emergency Response24-Hour Emergency Response Technician .................... 1324-Hour Operations Level Emergency Response ........... 138-Hour Emergency Response Refresher ........................ 14

DOT Compliance16-Hour DOT Hazardous Materials andWaste Regulations ........................................................ 148-Hour Hazardous MaterialsTransportation Refresher .............................................. 14

TOSHA ComplianceTOSHA Update for Healthcare Workers ......................... 148-Hour Fall Protection in Constructionand General Industry ................................................... 154-Hour Noise Special Emphasis Program�Hearing Conservation ................................................... 158-Hour Industrial Hygiene ............................................ 157-Hour TOSHA Respiratory Protection Standard ........... 158-Hour Excavation Competent Person .......................... 1610-Hour General Industry Safety andHealth Outreach Program ............................................ 1610-Hour Construction Safety and HealthOutreach Program ....................................................... 168-Hour Forklift Standard .............................................. 16

Workplace Safety8-Hour Accident Investigation ...................................... 1724-Hour HAZMAT Chemistry ........................................ 17Safety Through Teamwork ............................................ 17Design Your Own Safety Training Program .................... 17

CUSTOMIZED SEMINARS AND WORKSHOPSAT YOUR FACILITY ....................................................................... 18

REGISTER FOR A COURSE ................................................... 19, 21

MEDICAL EVALUATION FORM .................................................... 20

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Cause Analysis: Cause analysis identifies specific factors thatcontribute to the performance gap. Solutions to problems often failto achieve their intended goals because they are selected to treat onlyvisible symptoms rather than underlying causes. When the rootcauses of a problem are uncovered and eliminated, however, thelikelihood of significantly reducing or eliminating problems is greatlyenhanced. Cause analysis is a major strength of the performancetechnology approach.

Intervention Selection and Design: Selection of interventionsdemands a systematic, comprehensive and integrated response to

performance problems and their causes aswell as to performance improvementopportunities. The selected response oftenreflects a multifaceted approach toimproving performance, and is based onits cost-effectiveness and overall benefit tothe organization. The implementation of any performanceintervention thus must involve carefulconsideration to changing managementissues to ensure acceptance at allorganizational levels. Evaluation of thosechanges provides new data for the ongoingperformance analysis process.

A breakthrough in human resource managementHuman performance technology is not about machines. It�s aboutpeople and how to improve and maintain their productivity andcompetitiveness. It is an iterative process in which each successfulapplication results in positive changes to the competence andabilities of the workforce. As new organizational challenges areaddressed, the performance technology process is the key toensuring that the workforce is ready to meet them head on.

The TMEP�s roleWith our commitment to improving human performance, the TMEPcan help your company implement effective approaches forimproving workplace productivity and quality. Please contact us tofind out how our process consultants can help you power up yourpeople�s performance.

Portions of the above material were provided courtesy of the International Society ofPerformance Improvement (ISPI). The UT Center for Industrial Services is proud to be asustaining member of ISPI. For more information, visit ISPI online at http://www.ispi.org.

The focus is on performanceIn this new economic era, creativity must be tapped and everyavailable resource used to increase competitiveness and maintain ahigh level of success. But the greatest strides in increasingcompetitiveness do not result from more machines or computers,reliance on cost-cutting or dependence on legislative relief, butfrom our most critical resource: people.

Human performance technology�the systematic approach toimproving productivity and competence�is the key to globalcompetitiveness. Although training and education are critical, theyare just part of the answer. An effectivehuman resource approach needs anoutstanding learning system, but itrequires more; it requires a focus onperformance.

A new way of thinkingTo improve human performance, wemust manage the performanceimprovement system, which should beat the core of any company�s humanresource efforts. Human performancetechnology is a set of methods andprocedures, and a strategy for solvingproblems, for realizing opportunitiesrelated to the performance of people. It entails a systematiccombination of three fundamental processes: performance analysis,cause analysis and intervention selection.

Performance Analysis: The human performance technologyapproach begins with performance analysis, which examines theorganization�s performance requirements in light of its objectivesand its capabilities. Central to the process is the comparison of twospecific descriptions of the workforce. The first, the desired state,describes the competencies and abilities of the workforce that arenecessary to carry out the organization�s strategy and achieve itsmission. The second, the actual state, describes the level ofworkforce competence and ability as it currently exists.

The performance gap is the difference between these two states.It represents a current or anticipated performance problem to besolved, or an opportunity for performance improvement. Theultimate goal of performance technology is to close or eliminatethis gap in the most cost-effective manner.

Improving Human Performance

For more information about TMEP courses call (888) 763-74392

NEW

Systematic Approach toImproving HumanPerformance

Cause analysis

Performance analysis

Intervention design

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ADVANCED LEADERSHIP LENGTH MAX. NO. SPANISH VERSION AVAILABLE COURSECOURSE TITLE PARTICIPANTS AVAILABLE? ONLINE? FEE

Achieving Results Through Leadership 8 hours* 16 no no $1,500+ materials

Building Commitment Through Communication 8 hours* 16 no no $1,500+ materials

Developing Productive Partnerships 8 hours* 16 no no $1,500+ materials

Leading Productive Meetings 4 hours 16 no no $950+ materials

Challenging the Workflow for Continuous 8 hours* 16 no no $1,500Improvement + materials

Advanced Leadership

Building effective work teams demands more than simply organizing peopleinto groups. The most productive teams are characterized by clear goals,enthusiasm for achieving those goals, a sense of shared responsibility, clearand appropriate communication across all job functions, and the motivation tocontinually improve the team�s performance.

The increasing need for employee participation across all areas of theorganization requires new skills of your leaders. TMEP Advanced Leadershipseminars are designed to help leaders practice interactive and necessary skillsin a classroom setting. The underlying themes of these semimars includeinnovation, effective problem solving, diversity and values. You can use thisseries an as integral component of any quality program.

All our Advanced Leadership sessions are delivered in your facility and canbe customized to meet your specific needs. For more information about thisseries, just call us.

For more information about TMEP courses call (888) 763-7439 3

* Recommended in two half-day sessions

About Our Pricing.....

All Advanced Leadership and Foundations of Leadershipin-plant courses are priced at $1,500 for a full, eight-hour day and $950 for a four-hour half day. If you electto present any two four-hour courses in the same day,you pay the full-day rate, saving $400!

Please contact your TMEP field consultant�or call ourcentral office at the number below� for the cost ofparticipant materials as they vary by course.

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Foundations of Leadership


Internet classes give you the flexibilityto learn when it�s convenient for you!

The TMEP is pleased to offer many of ourFoundations of Leadership courses over the Internet.

The �Vital-Online� series delivers the samecontent presented in the Foundations ofLeadership courses offered in this catalog. But,you and your supervisory staff can do the course workat any time�24 hours a day, seven days a week.

What�s more, the time required to complete thecourses is about half that of in-plant courses. Inother words, a four-hour in-plant course can becompleted by an individual working independently inabout two hours.

With online courses, it�s easy to expandtraining opportunities for your staff withouttaking them away from their jobs. And often, theyretain the information better because they can repeatcourse sections at will.

�Vital-Online� courses are more than just texttransferred to the web. The interface has beendesigned with multimedia presentations which benefitsall types of learning styles for optimum adult learning.

You also will receive reports on your learners�progress, customized to give you the informationyou need, as often as you need it.

Requirements:� Computer with Navigator 4.0 or Explorer 4.0 Internet

browser and sound capability� T1 or ISDN Internet connection for the best results.

Just check the Foundations of Leadership courselist to find courses available online. Then, give usa call to get started right away!

O N L I N E L E A R N I N G

About Our Pricing.....All Advanced Leadership and Foundations of Leadershipin-plant courses are priced at $1,500 for a full, eight-hour day and $950 for a four-hour half day. If you electto present any two four-hour courses in the same day,you pay the full-day rate, saving $400!

Solving problems. Implementing change. Managing people. Evaluating andimproving employee performance. Communicating effectively up and down thecorporate structure. These and numerous other complicated and delicate tasksfall to your supervisors every day. But many supervisors aren�t fully prepared tomeet the challenges of managing staff, budgets and time while juggling dailyproduction demands.

This series of courses gives your supervisory and leadership personnel thetools they need to keep their departments humming and their people engagedand productive. From the basics of determining who will handle which jobs, tohelping team members develop good work habits and positive attitudes, tohandling disputes, these interactive sessions deliver common-sense guidelineswith real-world applications. And not only will these courses make yoursupervisors better leaders, your supervisors will then have the know-how toincrease the value of your line employees.

All Foundations of Leadership courses are delivered in your facility. And aswith all our in-plant courses, the content can be customized to meet yourunique needs, help solve a specific problem or incorporate your firm�s�corporate language.�

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Foundations of Leadership


FOUNDATIONS OF LEADERSHIP LENGTH MAX. NO. SPANISH VERSION AVAILABLE COURSECOURSE TITLE PARTICIPANTS AVAILABLE? ONLINE? FEE

FUNDAMENTALS

Fundamental Skills of Communicating 4 hours 16 yes yes $950+ materials

Fundamental Skills of Managing 4 hours 16 yes yes $950+ materials

PLANNING WORK

Developing Performance Standards 4 hours 16 yes yes $950+ materials

Preparing for Change 4 hours 16 yes yes $950+ materials

Communicating With Your Manager 4 hours 16 no yes $950+ materials

ORGANIZING WORK

Assigning Tasks Effectively 4 hours 16 yes yes $950+ materials

Delegating Effectively 4 hours 16 yes yes $950+ materials

Dealing With Complaints 4 hours 16 yes yes $950+ materials

Dealing With Conflicts 4 hours 16 yes yes $950+ materials

DIRECTING WORK

Coaching for Improved Performance 4 hours 16 yes yes $950+ materials

Improving Employee Work Habits 4 hours 16 yes no $950+ materials

Using Positive Discipline 4 hours 16 yes yes $950+ materials

EVALUATING WORK

Assessing Performance 4 hours 16 yes no $950+ materials

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Operations & Management


This in-depth, interactive course for those involved in ISO or QS internalauditing is among the necessary first steps on the road to registration. Topicscovered include:� Understanding ISO or QS-9000...a review of the requirements,

including interpretations of the more subjective clauses and getting toreally �know� the standard, not just memorizing it. This portion includesan evaluation to insure participants understand the standard well enoughto conduct audits.

� Internal Quality System Audits...Internal auditor qualification,communication skills, handling conflicts, planning & preparation foraudits, performing audits, auditor maintenance.

� Corrective Actions...audit follow-up, getting to the root cause, verifyingcorrective action, satisfying your registrar.

All participants receive a copy of the appropriate ISO standard or theQS-9000 Third Edition manual along with an internal auditing workbook.

ISO/QS-9000 Internal Auditor (In-plant)8-hour refresher and16- and 24-hour coursesavailableDelivered in your facilityCourse fee: $1,500 - $1,800 per day depending onnumber of participants

I S O / Q S 9 0 0 0 and Q U A L I T Y M A N A G E M E N T

ISO 9000 Internal AuditorKnoxville: August 9-10Memphis: July 25-26Nashville: August 2-3Course fee: $250

NOTE: To register for this course, please use the formon page 21.

Internal auditing is the foundation of successful continuous improvementefforts. Your company needs skilled internal auditors to assure continuingconformance to your quality management program. This two-day course willgive your internal auditors the essential skills and knowledge to conduct qualitysystem audits. The workshop covers the basics of the ISO 9000 standard, therequirements of auditing from planning to preparing reports, and auditing do�sand don�ts. Participants learn through small group activities and simulatedaudits. This is a good course for both beginning auditors and those who wantto refresh their skills.

More ISO/QS Courses:The TMEP delivers an extensive array of practical, in-plant ISO/QS courses,including:� Executive Overview� ISO/QS Requirements � for steering and implementation teams� How to Prepare Your Documentation� How to Implement Your Quality Program� Employment on-the-job training as necessary to make your quality

program successful� Certified Plexus training where appropriate

We�ve helped many Tennessee companies achieve ISO and QS registration.Please call us to discuss how TMEP training programs can help you achieveyour quality goals.

The entire [TMEP] group has been very professionaland courteous while sharing their knowledge andexperience in a true effort to meet our goal. We knowthat without the support and assistance from this groupwe would have wasted considerable time and money inour pursuit of ISO.

Mr. Ralph Davis, quality assurance managerMueller Refrigeration Company, Inc.

Hartsville, Tennessee

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It�s often difficult for managers to find time to regularly and thoroughly analyzeevery aspect of a production process�from the people to the parts. Butknowing how to do this can help you significantly reduce unnecessary costs.This course integrates proven principles of value analysis and value engineeringwith emerging concepts of value chain management.

The principles can be applied broadly to your entire process or to specificproducts with the aim of obtaining the best value per dollar spent. The trainingis supported by theory, demonstration and practical application. By the end ofthis course, you will be sufficiently familiar with value concepts to reduce yourproduction costs through value analysis and develop alternatives to add value toyour products.

Every manufacturer today strives to make products better, faster and cheaper.In many cases, laser aided manufacturing (LAM) has helped companies cutcosts, increase production and improve product quality.

In this special session, you will answer the questions, �How do I know if LAMis applicable to my product and my processes?�...�What are the technical andeconomic benefits to my company?�...and �Is an investment in LAM warranted?�Led by a manufacturing and laser specialist from The University of TennesseeSpace Institute, the seminar covers:� The features and benefits of LAM that apply to your operation� How LAM compares with the traditional - or alternative - methods you use

currently for joining, machining and/or surface modifications� How to determine your costs for equipment, consumables and maintenance� Considerations for implementing LAM � equipment selection, training, safety,

performance assessment and more� The technical feasibility and viability of using LAM in your plant

To work with people effectively you need to understand the variety ofdifferences in style and behavior of others. This intensive workshop lets youidentify your own �type preference� and your �best fit� in working with a group.

Using type related tools, you�ll practice identifying potential strengths and blindspots for both you and others. And, you�ll learn how to improve your problemsolving, communication and decision-making skills by identifying and clarifyingtype differences. Materials include the Myers�Briggs Type Indicator � Gdiagnostic and the Introduction to Type booklet.

The one-day program is delivered by a Myers-Briggs Type Indicator-certifiedconsultant and includes a variety of experiential activities.

Value Stream AnalysisKnoxville: May 2Memphis: May 9Nashville: May 4Course fee: $125

NOTE: To register for this course, please use the formon page 21.

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Laser Aided Manufacturing Applicationsand Appraisal

8 hoursDelivered in your facilityCourse fee: $1,500

Understanding Individual Styles8 hoursMaximum 16 participants (recommended)Delivered in your facilityCourse fee: $1,500 plus $25 per attendee forparticipant guide and diagnostic assessment

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Making Important DecisionsDelivered in your facilityCost: $500/day

Does your organization ever struggle with making decisions? It would be easyif we could be sure of the outcome. But since we can�t, this session wasdeveloped to give you a guided decision-making process that will help youarrive at important decisions with confidence.

In this activity you will identify the real purpose of your decision, evaluatealternatives and assess the risks involved. By working through this structuredprocess you will avoid decisions that don�t really solve your problem or thataren�t cost effective. This activity is particularly useful for large-scale issues suchas whether to undertake new construction, purchase capital equipment oradopt an employee incentive program.

Project time depends on the scope of your problem, the organizational andfinancial risks involved, and the availability of information needed in theprocess. Average project length is four days.

Do people in your plant ever jump to conclusions or fail to evaluate the �bigpicture� when solving problems? If so, you might need help with the process ofidentifying and analyzing problems. By avoiding a �jump to conclusions� youcan avoid expensive actions that affect your company�s bottom line.

In this session, a TMEP specialist will take your team through a thoughtful,deliberate evaluation of the root causes of your problem, includingidentification of all the possible causes and a look at some solutions.

Project time depends on the scope of the problem, the organizational andfinancial risks involved, and the availability of information needed in theprocess. Average project length is three days.

High Performance Manufacturing (HPM) is the single most effective toolavailable to manufacturers who want to boost their profits, surge ahead of theircompetitors, energize their productivity and truly engage their workforce in thebusiness of making money today...and making more money tomorrow. If thoseare your goals, you need to investigate HPM.

HPM is based on concepts commonly known as the Theory of Constraintsand Applied Behavioral Science. If you�ve read The Goal by Eliyahu Goldratt,you�re familiar with the basics of Constraints Theory. Using methods groundedin the logic of Constraints Theory, along with structured cause-and-effect-basedthinking processes, you can identify and eliminate the procedures and/orpolicies that are holding your company back from greater success. At the sametime, the �people� component of HPM teaches you how to focus and align yourpeople�s abilities and reinforce appropriate behaviors while you�re working onoperational changes. With HPM, there�s no limit to your company�s success.We�d love to tell you more about it; please give us a call.

Analyzing Difficult ProblemsDelivered in your facilityCost: $500/day

High Performance ManufacturingDelivered in your facilityPlease call for more information, as wellas program costs, schedule anddelivery options

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L E A N M A N U F A C T U R I N G

Most likely, you�re faced increasingly with the need to cut lead times, reduceinventories, run smaller lot sizes, and make greater productivity improvements.This one-day overview gives you insight into the tools and methods required tomake it all happen. The class covers the different types of waste in your processand how to identify them while the focus is on key concepts of leanmanufacturing and the benefits of implementation.

In this course, you�ll learn about four important components of leanmanufacturing:� Inventory Pull Systems: Push vs. pull inventory systems, benefits of a pull

system, types of signals used in a pull system� Quick Changeover: Internal vs. external work, the four stages of quick

changeover improvements, examples and hints on improving changeovers� Standardized Work Methods: Which operations should be standardized,

conditions necessary to standardize operations, benefits of standardizing youroperations

� Workplace Organization and Visual Controls: Steps in implementingworkplace organization, process vs. product flow, benefits of visual controls,types of visual controls used in manufacturing processes

Manufacturers have seen the need to reduce changeovers to meet the goalsof reducing inventories, running smaller lot sizes, gaining machine capacity, andresponding more quickly to customer demands. This one-day course is basedon Shigeo Shingo�s �Single Minute Exchange of Dies� changeover system and isdesigned to help you make faster changeovers.Attendees will learn the basics using tools including:� Process flow charting� Standardization of fixtures and tools� Changeover lead times

Based on Shigeo Shingo�s �Single Minute Exchange of Dies� changeoversystem, this workshop is designed to help your facility achieve fasterchangeovers. The workshop takes the Quick Changeover course a step furtherby allowing you to analyze an actual changeover of your equipment andimplement the improvements.

This workshop begins with the performance of a changeover on a selectedmachine (including video taping the process). You�ll then move through ananalysis of the process followed by implementing the improvements during thechangeover.

Lean Manufacturing Overview8 hoursDelivered in your facilityCourse fee: $1,500

Quick Changeover8 hoursDelivered in your facilityCourse fee: $1,500

Quick Changeover ImplementationWorkshop length and cost vary depending on yourproduction process

� Internal vs. external work� Sequential and concurrent activities� Standardization of the setup method

A note about TMEP Lean Manufacturing courses:These hands-on sessions teach your shop-flooremployees how to help in the design and implementationof their own lean work areas. Participants use leanprocesses with real examples during classroom training.

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At the heart of every �Lean Organization� is a pull inventory system. The pullsystem, in contrast to the traditional push system, reduces lead time, cutscarrying costs and lets you respond more quickly to quality issues and changingcustomer demands. In this class you will learn the basic requirements ofimplementing a pull system, including:� Benefits of a pull system� Types of signals to use in the system� Visual controls

This session includes simulations that demonstrate the effects of changingfrom a push to a pull system. You also will take away tools for implementing apull system in your organization.

Good workplace organization and visual controls improve quality, reduceinventory, improve training and improve safety. This class teaches you how toachieve the high-level communication necessary to support these goals throughthe use of signs, signals and an effective layout. You�ll learn about:� Process vs. product flow� Work cell layouts� Types of visual and audio signals

Regardless of the system your facility uses, you will come away with tools thatlet you use effective visual controls to improve your processes.

Standardizing processes has many results including improved throughput,fewer quality problems and improved operator training. As illustrated by therequirements of ISO 9000, a standardized process is a must for any competitiveorganization. This class walks you through the steps required to standardizeprocesses. You will learn how a standard can improve any process while takinghome examples of standard procedures. Course topics include:� Benefits of standardized work� Process standards� Setup standards

This class covers all aspects of cellular manufacturing and where it does anddoesn�t work. You�ll learn the process of selecting an area in which toimplement a cell and designing the cell, including layout, material handling,quality constraints, personnel and performance criteria. You�ll also participate inseveral hands-on exercises to demonstrate the concepts of cellularmanufacturing and the benefits you can achieve by implementing cells.

Pull Systems8 hoursDelivered in your facilityCourse fee: $1,500

Workplace Organization & VisualControls

4 hoursDelivered in your facilityCourse fee: $950

Standardized Work4 hoursDelivered in your facilityCourse fee: $950


Cellular Manufacturing8 hoursDelivered in your facilityCourse fee: $1,500

L E A N M A N U F A C T U R I N G

� Determining proper lot size� Effects on utilization

� Effective quality displays� Process standards� Improving workplace organization

� Visual displays of standards� Importance of standard sequences

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Environmental, Health & Safety

For more information about EHS courses call (888) 763-7439 11

The TMEP�s Environmental, Health and Safety (we just call itEHS, for short) courses let you meet all of your environmental,occupational health and worker safety training needs with a singlesource. We are pleased to work with the Tennessee Department ofEnvironment and Conservation and Tennessee OSHA , whichprovide some funding for these courses, to deliver the most up-to-date information.

But with all the EPA, OSHA and DOT regulations governingemployee training, it�s often difficult to know exactly what types of

training your employees need.That�s why we offer a free EHS training needs assessment. Just

call us! A TMEP training specialist will come to your facility to helpyou determine how your present EHS training program stacks upagainst the regulations and where you may need to supplementyour existing training schedule.

Many of these and other courses also are available forcustomized presentation at your facility. Please see page 18 formore information about this special service.

E N V I R O N M E N T A L M A N A G E M E N T

4-Hour Annual Hazardous Waste ReportChattanooga: January 27Cookeville: February 1Jackson: January 20Johnson City: January 25Knoxville: January 26Memphis: January 19Nashville: February 2Course fee: FREE

4-Hour Tier II ReportChattanooga: January 27Cookeville: February 1Jackson: January 20Johnson City: January 25Knoxville: January 26Memphis: January 19Nashville: February 2Course fee: $60

Hazardous waste generators must file an accurate hazardous waste report byMarch 1 of every year. This course makes the job easier and helps you reduceerrors. Using practical case exercises and one-on-one assistance, you�ll learnhow to calculate and report your waste and how to eliminate common mistakesfrom your report. This workshop is held in the morning, preceeding the TierII Report Workshop. Thanks to sponsorship by the Tennessee Division of SolidWaste Management, this course is FREE.

You must file an annual Tier II report by March 1 if your workplace containsan extremely hazardous substance in an amount greater than thresholdplanning quantities or 10,000 pounds, if an OSHA hazardous substance. In thishalf-day workshop you�ll learn how to determine if you must file the report,how to gather and organize the information and how to file accurately with thestate and others. Lunch is provided. This workshop is held in the afternoonfollowing the Annual Report Workshop.

Airborne emissions account for the bulk of regulated pollutants, and airpollution laws account for the bulk of Tennessee environmental regulations. Itisn�t easy to know which of these ever-shifting regulations apply to your plant.In this course you�ll learn about the most common issues and requirementscurrently facing industry along with proposed and pending changes.

If your facility generates special or hazardous wastes, this workshop will giveyou the information you need to comply with generator requirements. RCRA,Tennessee Solid Waste Management regulations and waste reduction planningrequirements all are covered in this one-day session.

8-Hour Industrial Air RegulationsJackson: March 2Knoxville: February 29Nashville: March 1Course fee: $125

8-Hour Industrial Waste ManagementChattanooga: March 16Jackson: March 23Knoxville: March 15Memphis: March 22Nashville: March 14Course fee: $125

NOTE: To register for any of the courses on this page, please use the form on page 21.

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For more information about EHS courses call (888) 763-743912

E N V I R O N M E N T A L M A N A G E M E N T

With a combination of lecture and real-life scenarios, this course willteach you just about everything you need to know about stormwaterregulations. You�ll learn what is required under the multi-sector generalpermit, stormwater pollution prevention techniques, and how to fulfillmonitoring and sampling requirements.

EPA requires that manufacturers file a Form R Report if they process,manufacture or use certain designated chemicals. With more than 500chemicals on the list already and new ones being added, filling out theForm R can be a daunting job. This course gives you a step-by-step reviewof the filing process, including filing criteria, Form R definitions and wastereduction reporting guidelines, along with practical exercises.

In many industries, especially electronics, automotive and defense sectors,it is almost impossible to do business without a written environmentalmanagement system (EMS). Some industries have developed their own EMSexpectations, while in others ISO 14000 registration is the benchmark. Inthis course, you will learn about the ISO 14000 standard in detail, includingthe tools and techniques you need to develop an ISO-compatible EMS ofyour own.

8-Hour Stormwater RegulationsChattanooga: April 11Jackson: April 4Knoxville: April 6Nashville: April 12Course fee: $125

8-Hour Form R ReportChattanooga: April 20Jackson: April 26Knoxville: April 19Memphis: April 25Nashville: April 27Course fee: $125

8-Hour ISO 14000 ImplementationOverview

Knoxville: May 25Memphis: May 23Nashville: May 24Course fee: $125

16-Hour Industrial Incident ManagementSystem

Knoxville: February 15-16Memphis: February 29-March 1Nashville: February 22-23Course fee: $250

What level of industrial incident program does your company have? OSHA1910.120(q)(6)(v) requires employers to train employees to the incidentcommander level if they plan to assume control of a hazardous materialsincident beyond the first responder level. This course covers the basics of anincident command system including how to implement your own system;hazard and risk evaluation; site management and control; media relations;and how to work with local, state and federal incident management systems.Previous training at the operations or technician level is recommended.

I N C I D E N T C O M M A N D

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H A Z A R D O U S W A S T E S I T E W O R K E R S

If you work at a hazardous waste site or perform hazardous substanceremoval, you should not miss this course. During a full week of lectures,exercises and hands-on demonstrations, you will learn all about hazardrecognition, personal protective equipment and monitoring, as well as yourrights and responsibilities under OSHA. Above all, you will learn how to worksafely around hazardous materials and wastes. This course meets the trainingrequirements of the HAZWOPER regulation, 29 CFR 1910.120(e)(3)(i). Allstudents participate in �full dress-out� using personal protective equipment.Students must complete the medical evaluation form in the back ofthis book.

Under the HAZWOPER regulation 29 CFR 1910.120, workers who havecompleted the 40-Hour Site Worker course must receive 8 hours of refreshertraining every year. This course fulfills that requirement. Participants will reviewhazard analysis and recognition and be updated on new regulations.Registrants must provide proof that they have successfully completed the40-Hour or 24-Hour Site Worker course.

40-Hour Site WorkerGatlinburg: June 12-16Memphis: April 10-14Nashville: May 22-26Course fee: $750

8-Hour Site Worker RefresherKnoxville: January 25, April 6Memphis: February 15, May 9Nashville: March 8, June 7Course fee: $175

E M E R G E N C Y R E S P O N S E

If you are required to physically approach and plug, patch or otherwise stopthe flow of a hazardous substance, then, according to 29 CF 1910.120(q)(6)(iii), you must be trained to the level of �technician.� In this hands-oncourse you will learn to manage a hypothetical emergency, implement aresponse plan, identify and classify spilled materials, use personal protectiveequipment and decontaminate the site. All students participate in �full dress-out�using personal protective equipment. Students must complete the medicalevaluation form in the back of this book.

Under 29 CFR 1910.120(q)(6)(ii), workers must be trained to the�operations� level before they can be authorized to help control the spread ofhazardous waste spills. Large quantity generators also may be required undertheir RCRA Contingency Plan (40 CFR 262.34/265) to have personnel trained tothe operations level. In this course, students refine their ability to recognizehazards and improve their decontamination, monitoring and safe workpractices. Students participate in �full dress-out� using personal protectiveequipment. Students must complete the medical evaluation form in theback of this book.

24-Hour Operations-LevelEmergency Response

Memphis: May 10-12Course fee: $450

24-Hour Emergency ResponseTechnician

Gatlinburg: March 21-23Nashville: July 25-27Course fee: $450

This is also available as a 40-hour course deliveredin your facility. Please call for more information.

NOTE: To register for courses on this page, pleaseuse the form on page 19.

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E M E R G E N C Y R E S P O N S E

8-Hour Emergency Response RefresherKnoxville: April 7Course fee: $150

This is the annual refresher training required for emergency responseworkers trained under 29 CFR 1910.120(q)(6). The course focuses onhazard recognition, toxicology and confinement/containment of a hazardousmaterial leak or spill. Students must provide proof that they havesuccessfully completed operations- or technician-level training.

D O T C O M P L I A N C E

Under Department of Transportation rules, employees who impact the safeshipping and receiving of hazardous materials must be certified by theiremployers that they have been trained and tested. This includes workers whoprepare or sign hazardous waste manifests, workers who prepare hazardouswaste for shipment off-site, and hazardous waste generators. This coursecovers and tests all the subjects needed to fill the DOT requirement, 49 CFR172.704(d)(5).

After you complete initial hazmat training, under 49 CFR 172.700 youmust attend refresher training every three years. In this course, you�ll reviewmaterial classifications, hazard communication and requirements for loadingand unloading, as well as any changes to the DOT regulations. You�ll alsoevaluate several shipping scenarios. Students must provide proof that theyhave completed previous training under 49 CFR 172.700.

16-Hour DOT Hazardous Materials andWaste Regulations

Knoxville: March 9-10Memphis: February 16-17Nashville: March 6-7Course fee: $275

8-Hour Hazardous MaterialsTransportation Refresher

Memphis: February 18Nashville: June 8Course fee: $150

T O S H A C O M P L I A N C E

TOSHA Update for Healthcare WorkersChattanooga: March 13Johnson City: June 22Knoxville: March 14Memphis: March 9Nashville: March 10Course fee: $100

In this half-day course, you�ll learn about changes relating to TOSHA andthe health care community. Included will be information about Tennessee�snew Safer Needle Devices Law which took effect in March of 1999. You willlearn what this new law means to you and your workplace, whatenforcement action TOSHA is taking and what additional changes may becoming in the future.

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NOTE: To register for any of the three courses above, please use the form on page 19.

NOTE: To register for this course, please use the form on page 21.

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8-Hour Fall Protection in Constructionand General Industry

Chattanooga: March 21Kingsport: April 18Jackson: May 9Course fee: $150

TOSHA has developed a �Special Emphasis Program on Fall Protection.� Aspecial emphasis program greatly increases your chances of getting a visit froma TOSHA compliance officer. In this workshop, you�ll learn about TOSHArequirements for fall protection on scaffolds in the construction industry, as wellas requirements for general industry to help you comply with the new specialemphasis program. Find out what you can do to protect yourself and yourworkers.

TOSHA has instituted a �Special Emphasis Program on Occupational Noiseand Hearing Conservation.� During all safety and health inspections, the TOSHAcompliance officer will make the employer aware of the special emphasisprogram on noise and will measure noise levels in the workplace. Interventionswill be made where significant noise levels are found.

But what if my employees just won�t wear hearing protection? Do I still haveany obligations if I offer them protection but they won�t use it?

The seminar will answer these questions and focus on protecting employees�hearing through hearing conservation. You will learn how and when to establisha hearing conservation program, how to maintain it and how TOSHA willevaluate it.

Since a large number of TOSHA compliance officers are industrial hygienists,it�s a good idea to know where they�re coming from and to be able to speakknowingly with them.

In this program, industrial safety managers will learn the essentials of basicindustrial hygiene. Following the course,you will know TOSHA standards relatingto occupational health and will be able to address basic health issues in yourworkplace. This program also will provide information on the new specialemphasis program on carbon monoxide.

The Respirator Standard, 29 CFR Part 1910.134, has been revised. The newregulation outlines responsibilities for administering a respirator program andits provisions; adds definitions; and provides specific guidelines on respiratoryselection, use, hazard evaluation, medical evaluations, fit testing and training. Italso addresses the use of respirators in Immediate Dangers to Life and Health(IDLH) atmospheres.

But what if your employees voluntarily wear �dust masks?� Do you have anyobligations or requirements then?

If you have respirators in your workplace, you need to attend this seminar.

4-Hour Noise Special EmphasisProgram � Hearing Conservation

Chattanooga: April 28Knoxville: May 17Memphis: April 4Nashville: April 28Course fee: $75

8-Hour Industrial HygieneMemphis: June 27Course fee: $150

7-Hour TOSHA RespiratoryProtection Standard

Memphis: March 14Nashville: April 11Course fee: $150

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8-Hour Excavation Competent PersonKnoxville: March 23Memphis: May 11Nashville: April 20Course fee: $150

29 CFR 1926.650 requires that a competent person be on-site duringexcavation to spot workplace hazards and take prompt steps to correct them.This course reviews the general requirements for meeting the OSHA excavationstandard, including: classifying soils, testing visually and manually, recognizingand responding to hazardous atmospheres and using protective systems such assloping, shoring and shielding.

This course provides instruction on a variety of general industry safety andhealth standards. It�s particularly useful for those who are just entering the safetyfield and would like a better understanding of what is required and where tostart. Course subject matter includes an introduction to OSHA; OSHAct/GeneralDuty Clause; inspections, citations and penalties; walking and working surfaces;means of egress and fire protection; and electrical. Students who complete thecourse will receive course completion cards.

In this course, you will receive instruction on a variety of constructionindustry safety and health standards. This program is particularly useful for thosewho are just entering the construction safety field and would like a betterunderstanding of what is required and where to start. Course subject matterincludes an introduction to OSHA; OSHAct/General Duty Clause; subpart C:general safety and health provisions; competent person; subpart K: electrical;and subpart M: fall protection. Students who complete the course will receivecourse completion cards.

The much talked about and anticipated changes to the forklift, or poweredindustrial truck, standard are here. Find out about the changes, how they applyto your company, and who has to do what and when. The standard nowrequires some very specific topics to cover in your training and requiresevaluation and reevaluation of drivers.

You�ll get answers to questions, including: do I need to issue licenses? do Ineed to give written tests? does everyone have to go through this training? do Ihave to train people who have already received forklift training? how do Ievaluate my employees� competency? what if I have more than one type of truckin my facility? We also will discuss the new special emphasis program on carbonmonoxide.

10-Hour General Industry Safety andHealth Outreach Program

Knoxville: June 6-7Memphis: May 23-24Nashville: March 28-29Course fee: $225

10-Hour Construction Safety andHealth Outreach Program

Knoxville: June 13-14Memphis: May 30-31Nashville: April 25-26Course fee: $225

8-Hour Forklift StandardKnoxville: May 2Memphis: June 20Nashville: March 7Course fee: $150

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W O R K P L A C E S A F E T Y

This course is for busy managers who need to understand the basics ofaccident investigation. You�ll get answers to questions such as: when do I needto investigate? how do I investigate? who should conduct the investigation? whatare the responsibilities of managers and supervisors? how do I write the report?and how do I design a practical, cost-effective accident investigation programfor my facililty?

If you handle hazardous chemicals or respond to spills, or if you simply wantto know more about hazardous chemicals and how to work around themsafely, this three-day course is a good investment. You�ll get a dose of basicorganic chemistry, including the periodic chart and the nature of chemicalcompounds. You�ll also learn to evaluate the physical properties and healthhazards of chemical compounds.

This course helps your employees identify and solve safety problems usingeffective teamwork and productive meetings. It is particularly useful for buildingstrong and successful safety committees. Following this course, your team willknow how to:� Identify safety hazards in your facility� Avoid the most common citations issued

by TOSHA�and the associated fines� Conduct effective accident investigations� Conduct productive meetingsThe course includes problem-solving activities based on safety issues inyour plant.

8-Hour Accident InvestigationKnoxville: February 17Memphis: March 2Nashville: February 24Course fee: $150

Safety Through Teamwork12 hours (recommended in one full andone half day)Delivered in your facilityCourse fee: $1,250 � Organize and manage teams for

positive results� Solve problems through

teamwork

NEW

24-Hour HAZMAT ChemistryNashville: March 28-30Course fee: $450

D E S I G N Y O U R O W N S A F E T Y T R A I N I N G P R O G R A M

Hazard Communication1-hour basic course or up to 3-hourin-depth course

2-Hr. Machine Guarding

2-Hr. Lockout/Tagout

Every company has different needswhen it comes to workplace safetytraining. That�s why the TMEP lets youdesign a safety training course that bestfits your specific situation.

Just select the courses you want fromthis �menu� of eight. Pick and choose;mix and match. We�ll help you puttogether an 8-hour day of safety trainingthat includes just the courses you need.

These courses will help you complywith OSHA training requirements as wellas create a safer, more productive work

environment. And, if you don�t see what youneed listed here, just let us know.

All courses are conducted at your facility.The cost for one 8-hour day of safetytraining comprising any combination ofthese eight courses is $1,250.

2-Hr. Bloodborne Pathogens2-Hr. Follow-up To WorkplaceInjuries

2-Hr. Conducting HazardAssessments

2-Hr. Train-the-Trainer

Team Building 2 to 4 hours

For more information about designing yourown safety training program, call Bryan Laneat (615) 532-4590.



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18

C U S T O M I Z E D S E M I N A R S A N D W O R K S H O P S A T Y O U R F A C I L I T Y

Our Environmental, Health and Safety training staff have the experience,knowledge and skills to conduct all OSHA health and safety training as well asregulatory EPA and DOT seminars at your facility. And, best of all, we�ll custom-tailor all instruction and training to meet your organization�s special needs.

In addition, we can visit your site for a free needs assessment of yourtraining requirements. It�s just one more feature of our �service contract� toTennessee employers.

Along with the other environmental, health and safety courses listed in thiscatalog, these courses are available for presentation at your facility:

8-Hour Supervisor/Manager

24-Hour TSDF Course

8-Hour Refresher Course for TSDF Personnel

7-Hour First on-the-Scene

8-Hour Confined Space Entry

24- or 16-Hour Confined Space Rescue

40-Hour Emergency Response Technician

For more information on course content, costs and delivery options, just callus at (865) 974-3018.

I want to commend the EHS training staff for all theexcellent training and assistance we have received overthe past five years. We have been approached bynumerous vendors offering similar programs. We havestayed with your program because of the quality andextra effort in customizing the courses to our needs.

Mr. Del Robinson, maintenancePerdue Farms

Monterey, Tennessee

The course was designed and delivered in a manner sothat both management and field personnel couldunderstand it. In addition, the field exercises werecreative and brought realism to our daily activities. Bothinstructors provided suggestions and comments on oursafety program and site conditions that were insightfuland aided us better comply with OSHA regulations.

Mr. John H. Flanagan, chief, physical support branchMemphis District Corps of Engineers

Memphis, Tennessee

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Course Registration


Name: ________________________________________________________________________

Social security number: ______________________________________________________________

Company: ______________________________________________________________________

Street address: ___________________________________________________________________

City/State/ZIP: ____________________________________________________________________

Phone: _______________________________________________________________________

Fax: _________________________________________________________________________

E-mail address:___________________________________________________________________

Title of course(s) for which you are registering: _______________________________________________

___________________________________________________________________________

Date(s) of course(s) for which you are registering: _____________________________________________

Location(s) of course(s) for which you are registering: ___________________________________________

Select Your Method Of Payment: Check enclosed (make check payable to The University of Tennessee) Bill my company (purchase order attached)

Charge my credit card: _____ Visa _____ MasterCard

Card number: _____________________________________________ Exp. Date: ____

Name as it appears on the card: ________________________________________________

Cardholder's signature: _____________________________________________________

oo

o

You will receive confirmation of your registration with details on location and time of class.

For information about courses oryour registration, call (865) 974-6621.

To register for designated courses listed on pages 13, 14 and 17 ONLY please complete this form and ....FAX it to: UT Event Management Services, (865) 974-1528

Or, MAIL it to: UT Event Management Services, 105 Student Services Building, Knoxville, TN 37996-0213

You may copy this form for multiple registrations.

for registration purposes only

Y

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The University of Tennessee will seek to accommodate all personswith disabilities. If you require auxiliary aids, special services, or otheraccom-modations, please check here. Someone from our office will contactyou.

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

If you are registering for the 8-Hour Site Worker Refresher course, you must provide proof of successfulcompletion of the 40-Hour Site Worker course or the 24-Hour Site Worker course.

If you are registering for the 8-Hour Emergency Response Refresher course, you must provide proof of successfulcompletion of operations- or technician-level training.

If you are registering for the 8-Hour Hazardous Materials Transportation Refresher course, you must provide proofof previous training under 49 CFR172.700.

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Medical Evaluation

If you are registering for the 40-Hour Site Worker, 24-Hour Emergency Response Technician or24-Hour Operations-Level Emergency Response courses you must complete this form prior to the course date.

Release: I acknowledge that my enrollment in, and the nature of, hazardous material training constitutes certain inherent exposuresof personal injury or property damage to me. I hereby hold harmless the Midwest Consortium for Hazardous Waste Worker Trainingand The University of Tennessee, its officers, employees, directors, and agents from any and all claims of whatever nature whetherpersonal injury, death, and/or property loss arising from enrollment in hazardous material training.

I acknowledge that the wearing and use of personal protective equipment will require additional physical exertion on my part.I acknowledge that I have discussed my participation in this activity with my physician, have answered to the best of my knowledgethe questions asked by that physician concerning my health, and have received a physical examination from said physician.

This agreement is binding upon me, my heirs, successors, personal representatives and assigns. I make this agreement knowinglyand voluntarily.

___________________________________________________________ ___________________(Student signature and title) (Date)

HISTORY OF: YES NO PHYSICAL EXAMINATION

Uncontrolled hypertension Height:Angina pectoris Weight:Myocardial infarction BP Systolic:Aortic stenosis BP Diastolic:Other cardiac disease Pulse:Pneumothorax Respirations:Asthma Heart Rate:Chronic respiratory disease Rhythm:Phobias to confined spaces Murmurs:

Lungs:Comments:

Medical Clearance for Hazardous Waste Training Program

I have evaluated____________________________________________________ andfind him/her medically fit to participate in �full dress-out" using personal protective equipment, including arespirator, in the hazardous waste training program.

Physician signature: ______________________________________________________

Date: ________________________________________________________________

Address: ______________________________________________________________

City/State/ZIP: ___________________________________________________________

Telephone Number: ( ________ ) ____________________________________________

Student Release Statement

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Name: ________________________________________________________________________

Social security number: ______________________________________________________________

Company: ______________________________________________________________________

Street address: ___________________________________________________________________

City/State/ZIP: ____________________________________________________________________

Phone: _______________________________________________________________________

Fax: _________________________________________________________________________

E-mail address:___________________________________________________________________

Title of course(s) for which you are registering: _______________________________________________

___________________________________________________________________________

Date(s) of course(s) for which you are registering: _____________________________________________

Location(s) of course(s) for which you are registering: ___________________________________________

Select Your Method Of Payment: Check enclosed (make check payable to The University of Tennessee) Bill my company (purchase order attached)

Charge my credit card: _____ Visa _____ MasterCard

Card number: _____________________________________________Exp. Date: ____

Name as it appears on the card: ________________________________________________

Cardholder's signature: _____________________________________________________

oo

o

You will receive confirmation of your registration with details on location and time of class.

For information about yourregistration, call (615) 327-2487.

To register for designated courses on pages 6, 7, 11, 12, 15 and 17, please complete this form and ....FAX it to: UT Event Management Services, (615) 327-0118

Or, MAIL it to: UT Event Management Services, 1720 West End Ave., Suite 405, Nashville, TN 37203

You may copy this form for multiple registrations.

for registration purposes only

Y

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The University of Tennessee will seek to accommodate all personswith disabilities. If you require auxiliary aids, special services, or otheraccommodations, please check here. Someone from our office will contact you.

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Course Registration

21

THE UNIVERSITY OF TENNESSEE

INSTITUTE FOR PUBLIC SERVICE

105 Student Services BuildingKnoxville, Tennessee 37996-0213TM

The Tennessee Manufacturing Extension Program. Helping Tennessee companies achieve a sustainable competitive advantage.

New year. Fresh start.We�re beginning the new year with lots of new courses and new ways to help improve theperformance of your workforce�and your company.

But all the old standbys are here, too...all the specialized seminars and workshops you dependon to help your organization run more efficiently and more effectively.

And don�t miss the courses especially for those who handle hazardous substances or may befaced someday with handling a hazardous waste spill. From our days as the Center for WasteManagement Worker Training, we�ve long been Tennessee�s leading source of expert trainingon all aspects of dealing with hazardous materials.

So pull up a chair, and take a few minutes to browse through the catalog. There�s sure to besomething here to help you put a fresh spin on your new year.

Documents

S O L U T I O N S For Improving the Performance of Your ...infohouse.p2ric.org/ref/16/15582.pdf · For Improving the Performance of Your Employees ... Ł Activity based costing