133A Knights Road,Hutt Central, Wellington

https://nz.linkedin.com/in/shubham-chaudhary-6370bb79sshubham099@gmail.com

0210548005

SHUBH

OBJECTIVE Results driven and analytical IT professional with a passion for thinking outside of the box to solve challenging technical problems. Continuous learner and effective communicator with the proven ability to build successful customer relationships and an enthusiastic team player. With my skills, training and desire to learn whilst on the job, I am confident that I will be a valuable asset to your organization.

SKILLS & ABILITIES Languages: Python, Lynix, PHP, XML

Databases: Oracle, MySQL, SQL Server and MS access.

Testing Tools: Sikuli, Selenium IDE.

Tools: MS Office Suite, Eclipse, Visual Studio, Adobe Photoshop, VM-Ware, Wamp Server.

Networking: Wireshark, Putty, Packet Tracer, Cisco CCNA.

Processes: Agile methodology, System Analysis and Design, ITIL, SDLC.

Ability: To build effective relationships with team members and staff; adaptable to new environments, self-confident, creative, imaginative, and able to work independently.

EXPERIENCE Service Delivery Service Desk Analyst, Dimension Data, Wellington, August 2016 - Present

Ensured timely restoration of service for clients by managing request to a successful completion.

Received, validated, and logged client requests and provided first line support.

Tracked requests and provide regular updates to clients and communicated with business stakeholders to ensure resolution and customer satisfaction.

Analyzed and interpreted requests and escalate requests when necessary.

Produced breach reports which ware necessary for the correct operation of processes.

Troubleshoot via remote desktop connection, SSCM-2012.

Windows Server 2008/2012, Outlook, Active Directory.

IT Customer Support Consultant, Seekom, Wellington, April 2016 – July 2016, Contract

Communicated with clients by phone on daily current desk ticket logging system and assist with overflow whilst following established policies and ensuring exceptional customer service provided to all customers.

Supported existing Ibex system users with support requests; coordinated with team members to ensure efficient communication on project status.

Reported issues to development manager and identified a resolution making sure that timely action is provided to all escalated issues.

Provided enhancement suggestions to the IT development team for product improvements related to Enterprise Resources Planning (ERP).

Updated continual training and assistance documentation through a WordPress website.

Conducted software testing on new version development to identify faults; followed up with regular updates to product and support managers.

IT Service Desk Analyst, Caspex Corporation Ltd, Auckland, December 2013 – January 2014, Volunteer

Provided first and second level of telephone and email support for all Caspex users adhering to Service Level Agreement.

Managed service requests utilizing a ticket system and troubleshoot active directory of exchange issues and escalated complex problems to Level 3 support.

Created, updated, and deleted user accounts and supported users with OS Windows 7/10 and MS Office Issues.

Updated expired printer drivers; trained employees in the use of technology.

EDUCATION WELLINGTON INSTITUTE OF TECHNOLOGY, WELLINGTON, BACHELORS OF INFORMATION TECHNOLOGY, 2015

Project work included: Hospital and Photography

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Studio Database (SQL), System Analysis and Design, Database Design and Implementation, Web Technology Integration.

Course work included: Project, Human Interface Technology and Network Infrastructure.

Extra-Curricular activities included: Providing guidance to new students and event organizer and Emcee for programs such as farewell, group dance, annual day, and cultural events.

COMMUNICATION Customer Service

As part of my current job and previous work experience, I have gained good skills to deal with customers and meet their needs.

Team Player

In my part-time jobs, I was working as part of a very fast-paced environment which has helped me understand the dynamics of working in a team and how to bring the required outcome.

I was member of my school Football team and know what it takes to make a successful team on the sporting field.

Reliable

Excellent attendance and good academic record at school.

Time management

Tight deadlines in studies and fast-paced work environment mean that I have to manage my time to make sure that I get all my work done.

INTERESTS AND HOBBIES Latest Technologies, Travelling, Socializing, Dancing, Swimming.

REFERENCES Available on Request

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