Proud Recipient of The 2001 Dept. Of Commerce

Regional Firm Of The Year Award

Proud Recipient of The 2001 Dept. Of Commerce

Regional Firm Of The Year Award

SKYLINE CONNECTIONS INC242 West 36th Street 5th FloorNew York, New York 10018

PH: 212.947.3897

SKYLINE CONNECTIONS, INC.

FX: 212.947.3263www.skylineconnections.com

Table Of

Company Profile ………………………………………………….... 3Awards And Certifications 4

ContentsAwards And Certifications …………………………………………4Technology Partners ………………………………………………. 5Partial Client List ………………………………………………….. 6Sample Client Services …………………………………………….. 7Products And Services …………………………………………….. 8Service and Maintenance ………………………………………….. 9Service and Maintenance Solutions ………………………………10The Skyline Advantage 11The Skyline Advantage .………………………………………….. 11Service and Maintenance Details ………………………………... 12LAN / WAN Deployment and Implementation ………………… 15Data and Voice Cabling ………………………………………….. 16

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E-Business Solutions ………………………………………………17E-Business Expertise ……………………………………………... 18

Company Skyline Connections, Inc. is a full service Information Technology provider. This thirteen year old company was formed by computer professionals with more than twenty years of continuous experience in hardware, networking,

Profileprogramming, systems integration, and consulting services.

Our company has grown because of the unique blend of talents and commitment to be responsible leaders, advisors, and suppliers of technology solutions to our clients. We realize that every product and service purchased from Skyline is purchased for a purpose. Our goal is to ensure that this purpose is realized in every case.

We are proud of the fact that so many of our customers, from brokerage houses to museums, consider Skyline as an extension of their in-house staff and rely on us for innovative technology and applications support.

It is the goal of our business to assist corporations, government agencies and public institutions by applying and extending the use of technology in their organizations. The Skyline staff is fully certified to deliver and service all majorextending the use of technology in their organizations. The Skyline staff is fully certified to deliver and service all majorcomputer systems as well as thousands of peripherals and supplies.

Our real strength is working closely with our clients as co-workers to plan and monitor purchasing, delivery, and installation procedures. We use our own technology expertise and resources to track and provide management information reports in order to ensure program success.

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Skyline provides products and services on a daily basis to Fortune 1000 firms, public institutions, and educational organizations.

Awards And M/SBE Certified8(a)/SDB SBA Status2003 Metropolitan Transit Competitive Edge Winner

Certifications2003 Pencil Award Winner (Principal for a Day)Inc. Magazine 2002 #3 Small Company in AmericaUS Department of Commerce MBDA’s 2001 Regional Minority Firm of the YearLockheed Martin – 1999 & 2000 Small Business of the YearMember Of National NY/NJ – Minority Purchasing CouncilMetropolitan Transit Authority Certified BusinessThe Port Authority of NY/NJ Certified BusinessIBM Business Partner

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Compaq Business Partner / Authorized Sales & Service ProviderHP Business Partner /Sales – Authorized Service ProviderCISCO Certified

Technology Partners

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Partial Bank of America MTA/New York Transit

Bellevue Hospital American Red Cross

Client ListCon Edison Lockheed Martin

MTA Morgan Stanley

Hackensack Medical The Brooklyn Museum Of Art

United Nations US Clearing Corp

FBI UnisysFBI Unisys

Quick & Reilly St. Josephs Hospital

Kings County Hospital Health And Hospitals Corp.

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IRS NYC Police Dept.

Sample Client Services

Bank of America - Install, de-install, move, add, and change desktops/laptops for Tri-state area offices in a Windows NT/2000 environment. Responsibilities include providing desk-side support and maintenance as well as internet connectivity.

The Brooklyn Museum of Art - Designed, installed, serviced, and supported entire technology initiative revolving around Monet exhibit. This project included combined Novell and NT networks, with Windows, Macintosh and Unix workstations over newly installed fiber optic and Cat5 lines in order to automate ticketing, personnel applications, security, financial, and promotional functions.

Con Edison - Supply custom computer and laptop systems. Also track serial numbers and design and maintain bar code identification system.

Lockheed Martin - Provide and install computers and printers. Customize workstations for specialized networks and establish security features to ensure network stability.

Morgan Stanley & Company Inc. - Supply computers and supplies to offices and personnel on a national basis. Also operate on an open purchase order basis for shipments and maintain an efficient cost center reporting system with comparisons and rankings forpurchasing department reporting.

Swiss Re America - Serve as an IBM liaison and supplier with particular emphasis on custom laptop assembly for insurance needs. Also preinstall software, modem configuration, and pre-configure network for on-site and remote use.

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U.S. Clearing Corporation - Supply Compaq desktops, peripherals, printers, and supplies. Also serve as a technology liaison between Compaq and MIS department. Responsible for scheduling of non-disclosure meetings to map future technology implementations.

Products And

Maintenance Services – Hardware Break / Fix down to the component level

ServicesWeb-Based Asset Management

Asset Locator / Anti-Theft Technology

Internet Services - Web Design, Hosting, Web Development\Internet Services Web Design, Hosting, Web Development\

Cabling - Voice, Data, Video

Wireless LAN Installation and Security

Digital Video Surveillance / Security

Network - Design, Maintenance, Monitoring, and Security

IT Products – Desktops, Laptops, Servers

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Desktop Support

Thin Client Solutions

Service And We Help IT Managers who:

• Are concerned with down time and loss of productivity.

Maintenance• Are frustrated by the lack of value they are getting for their investment.

• Are frustrated by the poor response they are receiving from their maintenance companies.

• Are overwhelmed at the amount of time they are spending keeping equipment productive.

Our List of Services includes:

• Desktop and Network Installations

• Desktop, Laptop, Server and Printer Component Level Break/ Fix

• Customizable Service Contracts

• LAN / WAN Troubleshooting

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• Asset Management

• Asset Tracking

Service And Maintenance Maintenance Agreements

SCI offers scalable and dynamic Service and Maintenance agreements. We can

SolutionsSCI offers scalable and dynamic Service and Maintenance agreements. We can customize a service level agreement (SLA) for any size organization and for any budget. A few of the plans we offer are:

Full / Partial Maintenance AgreementsFull / Partial Maintenance Agreements

Retainer Agreements

Blocks Of Time

Per Incident Calls

IT Outsourcing

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Move / Add / Changes (MAC)

The SkylineAdvantage

Added Value at No Added CostAdded Value at No Added Cost

• Three Hour Response Time for Contract customers in Metro New York

• Free Laptop Pick-up / Drop-Off in Manhattan

• 30- Day Warranty on Labor Repairs for Warranty Equipment

• 60- Day Warranty on Parts and Labor for Non- Warranty Equipment60 Day Warranty on Parts and Labor for Non Warranty Equipment

• Immediate Notification of Manufacturers Recall and Cost Free Replacement

• Monthly Reports – Serviced equipment is maintain in a database and emailed h d

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at month-end

• Hardware Monitoring – Allows managers to identify equipment with redundantissues

Service And MaintenanceFull or Partial Maintenance AgreementsCovers all or a percentage of the equipment

DetailsCovers all or a percentage of the equipment

• Servers• Printers• Workstations/Laptops• All peripherals

Includes:• All parts and labor• Unlimited amount of service calls• Two Preventative Maintenance Services performed• Telephone Technical Support (9:00am – 5:00pm)• Same Day Loaners• 2 Hour response time on Network repairs• 2-Hour response time on Network repairs• 4-Hour response time on Hardware repairs not involving the network• No listed inventory - as each machine needs service, it is listed under the agreement• Unlimited amount of calls permitted per machine.

Retainer Agreements

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All retainers are pre-paid to Skyline Connections and entitles the client to:

· A discount on all parts and labor for hardware or network related calls· Next day Response time for all service calls

Service And Maintenance

Component Level Break / Fix

DetailsONSITE

• Flat Labor Rate + Parts per unit• 4-Hour response time on Hardware repairs not involving the network

OFFSITE (Laptop Repair)OFFSITE (Laptop Repair)

• Pickup/ Drop off Service• Flat Labor Rate + Parts per unit

(Travel outside of NYC may incur additional travel charge.)

Blocks of TimeNormal System Repair Calls - Includes all labor performed with a discount on parts

20 hr Block 30 hr Block 50 hr Block

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Network, Operating System or Software Support - Includes all labor performed with a discount on parts

20 hr Block 30 hr Block 50 hr Block

Service And MaintenanceIT OutsourcingBenefits

• You will be hiring a full service computer support company with numerous service & sales authorizations.• The on-site technical staff will have excellent support for all warranted and non-warranted items through SCI

DetailsThe on site technical staff will have excellent support for all warranted and non warranted items through SCI.

• No employment agency fees to pay.• No sick days/vacation days to be concerned with.• No employee medical/unemployment/insurance to pay.• No firing and rehiring to be concerned with. Just requesting another technician will do.• Technicians can be placed on-site daily, weekly, monthly or annually.• Four levels of highly trained technicians to choose from:

• Level 1 – Basic computer and peripherals• Level 2 – Strong software/computer & peripherals• Level 3 – Novell/Windows NT/2000/ Appleshare Support• Level 4 – MIS Director/Senior Technical Analyst/Help Desk Manager

PRICES MAY VARY BASED ON TYPE OF SUPPORT AND QUALITY OF PERSON NEEDEDPRICES MAY VARY BASED ON TYPE OF SUPPORT AND QUALITY OF PERSON NEEDED.

Helpdesk Solutions

Benefits• Live Technical Support

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• Unlimited Calls• Detailed Call Logging • E-Mail requests • Password Maintenance• Detailed Reporting• Hardware and Application support

LAN-WAN Deployment &

Deploying and implementing networks and network enhancements are crucial to

Implementationand network enhancements are crucial to the success of your business. SCI understands that it is not only important what products you select but also how you will implement those products Withyou will implement those products. With our various network services (project management, staging, network integration services) you can rely on SCI to meet your deployment andto meet your deployment and implementation goals at a reasonable price. As a result, you can optimize your technology capabilities and increase your return on investment

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return on investment.

Data And Voice Category 3

Category 5

Category 5E

Patch Panels

Racking Systems

Ladder Racks

CablingCategory 6

Coaxial

Fiber Optic Cabling

Light Boxes

Wire Managers

Server Shelves

Equipment Relocation

Re-termination and testing Light Boxes

Backbone lines

Fiber Patch Cords

Inner-duct Tubing

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110 & 66 Block Installations

Data Closet Installation

SC, ST and MT RJ Ends

Skyline Connections follows industry standards (EIA/TIA, BICSI, etc) for voice and data cabling assuring network quality and longevity. Cables are tested and certified using Microtest's PentaScanner and OmniScanner Fiber-optic cabling tested and certified

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Microtest s PentaScanner and OmniScanner. Fiber optic cabling tested and certified using Siecor or WaveTek OTDRs. Skyline Connections can also provide printed or electronic cable test results and "as-built" drawings.

E-Business

E CBUY

SolutionsE-CommerceBusiness to Business

k d S i

BIDSELL

CREDITInternet Back-End ServicesDecision Support Systems

CARDS

Sales Force AutomationQuoteCART

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E-Business

Java Based SolutionsApplication Servers

ExpertiseApplication ServersEnterprise Java BeansUNIXOracle

Web Based SolutionsColdFusion, Spectra, JRUNJavaScript, ASP, VBScriptFlash, REAL,

Microsoft Based SolutionsInternet Information ServerMicrosoft Transaction ServerWindows 98/NT/2000

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Windows 98/NT/2000VB, C++, SQL Server