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PHN 5:TI LIU PHN MM VSMART1

H THNG PHN MM V-SMART NGHA CA VSMART ?

1VSMART PHC V CNG VIC G?

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1. NGHA CA VSMART3

PHN I. NGHA CA VSMARTCc phn mm mng k thut m cc chi nhnh ang s dng bao gm:QLCTKT: Phn mm qun l lung cng vic trin khai ca nhn vin tuyn huyn.NTMS: Phn mm qun l lung cng vic s c t nhn vin tuyn huyn n cc cp cao hn nh chi nhnh, khu vc, TCT VTNet.NIMS: Phn mm qun l h tng mng li, trong c h tng mng c nh bng rng.QoS: Phn mm tra cu thng tin cht lng ng truyn khch hng, phc v cng tc trin khai v x l s c.VSmart: ng dng ci t trn in thoi smartphone, tch hp cc chc nng hin c ca phn mm QLCTKT, NTMS, NIMS, QoS. L phn mm quan trng nht hin nay.4

PHN I. NGHA CA VSMARTLung giao tip thng tin gia cc h thng phn mm

Mt s chc nng chnh ca cc phn mm:QLCTKT:u ni t ng cc dch v c nh.Nhn tin v giao vic trc tip n ngi i trin khai thu bao.Phn cp cp nht cng vic theo nguyn tc ai lm th ngi ng vic.Giao khon h tng qun l n mc kt cui (ODF, hp cp, node thu bao) cho nhn vin qun l phc v giao vic t ng v tnh lng khon.nh gi hiu sut cng vic trin khai ca tng nhn vin, tng n v (cp qun/huyn, cp chi nhnh).Bo co s liu phc v iu hnh trin khai thu bao.NTMS:Qun l s c do TT CSKH nhp ln h thng BCCS khi tip nhn phn nh ca khch hng.Qun l s c do n v k thut cc cp nhp ln NTMS.Nhn tin v giao vic trc tip n nhn vin i x l s c.Cp nht qu trnh x l, nguyn nhn v kt thc s c.NIMS:Qun l h tng nh trm, thit b, port,Qun l h tng ngoi vi (MDF, t cp, hp cp, ODF, node thu bao,)Qun l thng tin h tng ca thu bao (thit b, ngoi vi)L ngun cung cp thng tin h tng cho cc phn mm nh:Kho st v bn hng trn BCCS.Giao khon h tng v giao vic trin khai cho nhn vin qun l h tng trn QLCTKT.Giao vic x l s c cho nhn vin qun l thu bao trn NTMS.Tra cu thng tin ng truyn khch hng trn QoS.QoS:Truy vn online cc thng s phn nh cht lng ng truyn khch hng.Bo co tng hp theo nh k cht lng ng truyn khch hng.Bo co port km phc v pht hin v khc phc li trc khi khch hng phn nh.VSmart:Tch hp cc tnh nng c bn ca tt c cc phn mm thnh 1 ng dng ci t trn in thoi smartphone nh: QLCTKT, NTMS, NIMS, QoS.Cho php cp nht cng vic v tra cu thng tin mi v tr, mi thi im nhm y nhanh tin thc hin cng vic ca nhn vin tuyn qun/huyn.5

PHN I. NGHA CA VSMARTVSmart l phn mm qun l lung cng vic ca nhn vin k thut tuyn huyn trn smartphone.i tng s dng:Nhn vin k thut c nh tuyn huyn (lp 2, lp 3).BG Trung tm qun/huyn

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PHN I. NGHA CA VSMART ngha ca VSmart: L phn mm h tr cc cng vic thng ngy ca nhn vin k thut c nh theo mt lung khp kn. C th s dng Vsmart bt k giai on cng vic no.

1. Qun l cng vic trin khai2. Qun l cng vic s c3. Cc chc nng tin ch khc7

PHN I. NGHA CA VSMARTu im quan trng khi s dng VSmart:Tch hp nhiu chc nng vo mt phn mm trn in thoi di ng, c th s dng bt k thi im, v tr no.Tng tnh ch ng ca nhn vin k thut, dy my trong cng vic hng ngy:T tip nhn v nm c chi tit cng vic phi thc hin.T cp nht kt qu cng vic m khng cn nhn vin iu phi cp nht thay.Tng chnh xc ni dung cc cng vic ca nhn vin qun/huyn cp nht trn phn mm.Gim thiu thi gian trao i gia cc n v ly thng tin nh hin ti.Tra cu c thng tin v cc chc nng tin ch phc v x l s c.8

PHN I. NGHA CA VSMARTiu kin m bo s dng c Vsmart:in thoi smartphone c h iu hnh android 4.0 tr ln, c ci t phn mm Open VPN v Vsmart.c cp ti khon truy nhp cc h thng Open VPN v QLCTKT, NTMS.

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2. VSMART PHC V CNG VIC G ?

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PHN II. VSMART PHC V CNG VIC G ?Vsmart h tr nhn vin k thut c nh qun l 2 cng vic quan trng v hng ngy l:Cng vic trin khai thu bao.Cng vic x l s c thu bao.Cc chc nng tin ch ca Vsmart cng phc v 2 loi cng vic trn.Lung cng vic trn phn mm VSmart m phng theo ng cc bc v thi gian thc hin ca tng bc trong thc t ca NVKT.11

II.1 CNG VIC TRIN KHAI THU BAOCc dch v trin khai c trn VSmart:Dch v FTTxDch v Truyn hnh cpDch v Truyn hnh s (multiscreen)Dch v NexttvDch v IPPhoneDch v ADSL, PSTN

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II.1 CNG VIC TRIN KHAI THU BAOBc 1: Kho st trin khaiL cng vic u tin m k thut phi thc hin trong chu trnh trin khai thu bao, khi NVKD yu cu k thut i kho st thc t trc khi k hp ng.Sau khi NVKT thc hin kho st ti nguyn v a hnh trin khai thu bao trong thc t, phi s dng Vsmart cp nht kt qu => phi hon thnh bc ny th NVKD mi k c hp ng trn BCCS.

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II.1 CNG VIC TRIN KHAI THU BAOBc 2: u ni tng i, thit bL cng vic u tin sau khi NVKD k hp ng v giao vic trin khai cho NVKT.NVKT bt buc phi s dng Vsmart u ni, khai bo cu hnh cho thu bao ln cc h thng tng i v thit b.y l bc c ngha quan trng nht ca Vsmart gip k thut c th u ni bt c lc no, ti v tr no, c th ngay ti nh khch hng.Ch :Phi nhp ng thng tin h tng trin khai

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II.1 CNG VIC TRIN KHAI THU BAOBc 3: Thi cng dy thu baoCng vic ny c th thc hin song song vi cng vic u ni t ng.Sau khi thi cng trong thc t, NVKT phi s dng Vsmart cp nht kt qu.

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II.1 CNG VIC TRIN KHAI THU BAO

Bc 4: Lp t, tch hp, test dch vBc ny tng ng vi cng vic lp t, cu hnh thit b u cui ti nh khch hng.Sau khi lp t, test dch v xong, NVKT phi s dng VSmart cp nht kt qu.Ti bc ny, phn mm s t ng check cng sut ng truyn. Nu t ngng mi cho kt thc.Ch :Kim tra cng sut quang t ngng mi thc hin ng bc ny

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II.1 CNG VIC TRIN KHAI THU BAO

Ch : Phi nhp ng s lng vt t trin khai cho khch hng

Bc 5: Nghim thu hng haL bc hon thin cc th tc gim tr kho cho cc vt t, thit b s dng khi trin khai thu bao.Phi cp nht bc ny mi kt thc c cng vic trin khai, cht thi gian trin khai v gim tr vt t, thit b.

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II.1 CNG VIC TRIN KHAI THU BAOCh : Trong trng hp vic trin khai thu bao b cc l do khch quan tc ng, cha th hon thnh th NVKT phi cp nht kp thi cc nguyn nhn lm chm tin .

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II.2 CNG VIC X L S CLung cng vic x l s c xut pht t ticket giao vic ca NV CSKH chuyn cho NVKT t h thng BCCS.Cng vic x l s c c chuyn cho nhn vin k thut theo h tng qun l, c tin nhn thng bo v c thng tin chi tit s c trn Vsmart.

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II.2 CNG VIC X L S CVsmart c ngha quan trng vi cng vic s c, v s cp nht c kt qu kp thi, gim ti a thi gian x l s c.

Song song vi qu trnh i x l s c, NVKT s cp nht tin x l20

II.2 CNG VIC X L S CTrng hp 1: Tm ng s c

Khi c l do khch quan cha th hon thnh s c (khch hng hn) th NVKT phi cp nht tm ng s c khng b tng thi gian x l s c (thi gian s tm dng cho n khi m li s c).21

II.2 CNG VIC X L S CTrng hp 2: Cp nht qu trnh x l s c

Khi s c cha c x l xong nhng cn phi hp h tr ca cc n v th NVKT phi cp nht kt qu x l n hin ti.22

II.2 CNG VIC X L S CTrng hp 3: Hon thnh s cKhi s c c x l xong, NVKT phi cp nht ngay kt qu hon thnh s c m bo KPI x l s c trong thi gian ngn nht.

Ch cp nht ng s lng vt t s dng23

II.2 CNG VIC X L S CCh :Khi hon thnh s c phi chn ng m li.CNVT ch c chn cc m li t ngoi trm n nh khch hng.Cc li h thng v thit b trong trm phi chuyn ticket cho cc khu vc

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II.3 CC CHC NNG TIN CHTra cu thng tin ng dy thu baoMc ch: Tra cu cc thng tin cn thit phc v trin khai v x l s c:Tra cu user/password khi i trin khai thu bao.Tra cu trng thi ng dy, thng tin khai bo khi i x l s c

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II.3 CC CHC NNG TIN CH2. i thit b ONT/STB:Mc ch: H tr NVKT u ni li thit b u cui khc khi thay th ONT/STBKhi ang trin khai miKhi khch hng b s c hng thit b

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II.3 CC CHC NNG TIN CH3. Tnh nng ang xy dng: Qun l thng tin lin h ca khch hng trn VsmartMc ch:Tra cu thng tin lin h (tn, s in thoi, a ch) ca khch hng theo account.Lin h vi khch hng khi cn thng bo v s c xy ra theo tng node, tng a bn.Cp nht cc thng tin lin h mi nht ca khch hng ( thay i so vi hp ng).D kin hon thnh cui thng 6/2015.

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II.3 CC CHC NNG TIN CHCc chc nng bo co, qun l cng vic trn web:Bo co cng vic trin khai trn QLCTKT: Phc v ly s liu iu hnh trin khai hng ngy.Bo co chi tit cng vic trin khaiBo co tng hp cng vic trin khaiBo co cng vic s c trn NTMS: Ly s liu iu hnh x l s c hng ngy.Bo co thu bao trn NIMS: Ly s liu ti nguyn h tng, ti nguyn thu bao.

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Thank you!Lp t, tch hp, test dch vKt thc

u ni tng i, thit b

Ko cpHn niNghim thu, bn giao cho khch hng

Cp nht h s

Kho stGiao vic