Techniques for Operations Efficiency 4

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Sem – 3rd Techniques for Operations Efficiency 1

LIST OF ATTEMPTED QUESTIONS AND ANSWERS


True/False Question Performance benchmarking does not involves comparison of financial ratios at the aggregate

level. Correct Answer False

Your Answer False

Multiple Choice Single Answer Question Setup time includes :-

Correct Answer Internal setup time & External setup time

Your Answer Internal setup time & External setup time

Multiple Choice Single Answer Question Participants of the groups for quality circles should be decided by :-

Correct Answer Employees coming together by their own enthusiasm

Your Answer Employees coming together by their own enthusiasm

Multiple Choice Single Answer Question Check sheet are also used as :-

Correct Answer Data gathering & interpretation tool

Your Answer Data gathering & interpretation tool

Multiple Choice Single Answer Question SMED means :-

Correct Answer Single minute exchange of dies

Your Answer Single minute exchange of dies

Match The FollowingQuestion Correct Answer Your Answer

Productivity performance measurement

Turnover employee Cost of quality

Financial performance measurement

Sales of the months Sales of the months

Customer satisfaction measurement Customer complaints per period Customer complaints per period

Staff attitude measurement Employee satisfaction index Employee satisfaction index

Select The Blank Question ________ is an effect due to the muda of defect.

Correct Answer Wear & tear of parts while disassembling

Your Answer Poor production planning & control


Select The Blank Question If some defective parts are discovered by the subsequent process they should be returned to

the ________ to prevent reoccurrence. Correct Answer Preceding process

Your Answer Return to stores

Multiple Choice Multiple Answer Question The results oriented efforts of the quality circle should also include :-

Correct Answer Efforts to avoid the problem permanently , Ultimate aim of the customers satisfaction , Attacking the real root causes & all possibilities

Your Answer Efforts to avoid the problem permanently , Publication or advertisement of your contribution , Attacking the real root causes & all possibilities


Parato diagram always indicates Magnitude of defects Philosophy of 20% of the activity causes 80% of the effect

Parato analysis underlines & operates on

Philosophy of "vital few:trivial many" Philosophy of "vital few:trivial many"

Parato analysis is technique of identifying vital causes by

Arranging data according to the descending order of their frequency of occurrence


Parato diagram is a Bar graph with height or value drawn by

Arranging data in descending order Magnitude of defects

Multiple Choice Multiple Answer Question Few steps in construction in Radar chart are :-

Correct Answer Brainstorming to enlist characteristics which require to be evaluated & draw the circle & divide it into 'slices' equal to number of characteristics , The first slice begins at 12 noon. Then draw vertical line & calibrate it equal to the number of levels required , Draw concentric circles from each gradiation using 'o' point as centre

Your Answer Brainstorming to enlist characteristics which require to be evaluated & draw the circle & divide it into 'slices' equal to number of characteristics , The first slice begins at 12 noon. Then draw vertical line & calibrate it equal to the number of levels required , Draw concentric circles from each gradiation using 'o' point as centre

Select The Blank Question 5 S audit result is discussed in ________ meeting.

Correct Answer Monthly

Your Answer Monthly

True/False Question Fishbone analysis is used both in analysis & planning.

Correct Answer True

Your Answer False


Multiple Choice Single Answer Question One Green Belt may head a team of :-

Correct Answer 20 employees

Your Answer 20 employees

Multiple Choice Multiple Answer Question Role of champions are :-

Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects

Your Answer Monitor progress of six sigma projects , Approve six sigma projects , Remove road block in the path of six sigma implementation

Multiple Choice Multiple Answer Question To draw control charts, sample must be representative of homogeneous segment of

production for which :- Correct Answer The items of the sample should be from the same machine setting , The items should be of

the same batch , Items should be made from the same raw material batch Your Answer The items of the sample should be from the same machine setting , The items should be of

the same batch , Items should be made from the same raw material batch

Multiple Choice Single Answer Question Failure mode and effect analysis (FMEA) establish

Correct Answer Process failure and minimize frequency

Your Answer Process failure and minimize frequency

Multiple Choice Multiple Answer Question What are the steps in deciding the benchmarking partner?

Correct Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners

Your Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners

Multiple Choice Single Answer Question One Master Black Belt may head a team of :-

Correct Answer 15-20 Black Belts

Your Answer 15-20 Black Belts

Multiple Choice Single Answer Question Competitive benchmarking involves identifying key competitive product, services or processes

& comparing with those of :- Correct Answer Main competitor

Your Answer Main competitor

Multiple Choice Single Answer Question Implication of Quality problem is:-


Correct Answer Gap in performance

Your Answer Gap in performance

Select The Blank Question Number of defects in an individual component, like gear, shaft, wheel etc can be monitored

through ________ type of control chart. Correct Answer c-chart

Your Answer c-chart

True/False Question Non-availability of files /document in time is a problem to be addressed by office TPM.

Correct Answer True

Your Answer True

Multiple Choice Single Answer Question Check sheet is easy to use because it is :-

Correct Answer Simplest tool

Your Answer Simplest tool

Multiple Choice Single Answer Question Benchmarking helps to identify the gap between the current performance of the organization

and the :- Correct Answer Performance of the best organization

Your Answer Performance of the best organization

True/False Question Flow chart is pictorial representation of the steps in production control.

Correct Answer False

Your Answer True

Multiple Choice Multiple Answer Question Breakdown problem may be stratified by :-

Correct Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)

Your Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)

Select The Blank Question A control chart to exhibit counted data on number of defect is called ________.

Correct Answer c-chart

Your Answer c-chart


Select The Blank Question Procedure for implementation of TPM consists of ________ numbers of steps.

Correct Answer 12

Your Answer 8

Select The Blank Question Capability index Cp = ________

Correct Answer Specification width/process width

Your Answer Specification width/process width

Multiple Choice Single Answer Question Pareto's analysis underlines & operates philosophy of :-

Correct Answer Vital few = trivial many

Your Answer Vital few = trivial many

True/False Question Kanban signals are required when assembly work, subassembly work and manufacturing at

parts is carried out at different locations. Correct Answer True

Your Answer True

Multiple Choice Multiple Answer Question To reduce clamping & declamping time, following actions are desirable :-

Correct Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device

Your Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device

Select The Blank Question Benchmarking allows exchange of ________ between the benchmarking partners.

Correct Answer Information

Your Answer Information

Multiple Choice Multiple Answer Question TQM can never flourish if the staff are:-

Correct Answer Worried about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses

Your Answer Worried about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses

True/False


Question In bar graph each bar is of same height.

Correct Answer False

Your Answer False

Multiple Choice Multiple Answer Question During SMED implementation, primary study consists of :-

Correct Answer Equipment analysis , Setup change analysis , Preparation items (storage place , method) analysis

Your Answer Equipment analysis , Setup change analysis , Preparation items (storage place , method) analysis

True/False Question Daily work management can also be extended to non manufacturing areas like procurement,

QA, HRD etc. Correct Answer True

Your Answer True

Multiple Choice Multiple Answer Question Types of Poka-Yoke are :-

Correct Answer Prevention type Poka-Yoke , Detection type Poka-Yoke

Your Answer Prevention type Poka-Yoke , Detection type Poka-Yoke

Multiple Choice Single Answer Question Quality problem solving tool is used to :-

Correct Answer Improve quality

Your Answer Save time

True/False Question Along with problem solving tools experience and judgment is also used.

Correct Answer True

Your Answer False

Select The Blank Question JIT advocates the philosophy at elimination of waste from system which occurs due to

________. Correct Answer Over Production

Your Answer Over Production

True/False Question Without measuring initial performance, target can't be set.

Correct Answer True


Your Answer False

Multiple Choice Multiple Answer Question An erratic patterns falling above & below the control limits indicates :-

Correct Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators

Your Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators

True/False Question Sample size for the construction of p-chart are larger than X bar-R chart.

Correct Answer True

Your Answer True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :-

Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits

Your Answer An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits , A bird's eye view of the variation

Multiple Choice Single Answer Question Productivity improves by :-

Correct Answer Voluntary participants of everyone

Your Answer Voluntary participants of everyone

2nd Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Training related to Quality includes:- Correct Answer Quality measures , Quality failure Your Answer Negotiation skill , Goal of business , Quality measures , Quality failure Multiple Choice Single Answer Question If defects found at own process, the cost to the company is :- Correct Answer Very little Your Answer Very high Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :- Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits , A bird's eye view of the variation


True/False Question In bar graph each bar is of same height. Correct Answer False Your Answer False Select The Blank Question Basic objective of control chart is to ________ the variation due to chance & assignable cause. Correct Answer Separate out Your Answer Separate out Multiple Choice Multiple Answer Question Benefits of stratification are :- Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors , Finding out different reasons Multiple Choice Single Answer Question For 'Timely clearance of GRR's', checking point will be :- Correct Answer Number of GRRs pending beyond 1 day Your Answer Number of GRRs pending beyond 1 day Multiple Choice Single Answer Question Organizing the place is not enough , what is required is : Correct Answer Planning storage based on Frequency of use Your Answer Planning storage based on Frequency of use Select The Blank Question JIT helps to ________ the waste in the purchasing process. Correct Answer Eliminates Your Answer Eliminates Multiple Choice Single Answer Question In cellular manufacturing system, the cells are designed so that the material flow within the cell and between the cells are :- Correct Answer Minimized Your Answer Minimized True/False Question Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Causes of Muda of transport are :- Correct Answer Faulty layout , Over production Your Answer Faulty layout , Over production , Proper material handling equipment , Low rejection / rework Multiple Choice Multiple Answer Question Types of meetings held in DWM are :- Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer Monthly PDCA meeting , Daily PDCA meeting , Weekly PDCA meeting Multiple Choice Multiple Answer Question Customers complaints may be segregated by :- Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity , Payment problem Sem – 3rd Techniques for Operations Efficiency 10

Multiple Choice Multiple Answer Question Cleaning your own area/equipments gives benefits of :- Correct Answer You know your self how to avoid dust , When you touch while cleaning you may find a fault , Saving of further failure due to dust Your Answer You know your self how to avoid dust , When you touch while cleaning you may find a fault , Saving of further failure due to dust , Utilization of spare time Multiple Choice Multiple Answer Question Role of champions are :- Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects Your Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects , Deliver presentation to teams on six sigma projects Select The Blank Question Benchmarking shows how an organization is ________ in comparison to its competitors. Correct Answer Performing Your Answer Performing True/False Question Inspection is poor method of assuring 100% quality. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Benefits of TQM are :- Correct Answer Greater customer satisfaction , Lower manufacturing cost Your Answer Greater customer satisfaction , Lower manufacturing cost Select The Blank Question ________ ensures that communication is simple & effective. Correct Answer Visual Management Your Answer Visual Management True/False Question Daily work management develops problem finding & solving attitude. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Key principles of TQM :- Correct Answer Continuous improvement , People involvement , Cost of quality Your Answer Continuous improvement , People involvement , Cost of quality , Competitor focus Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process. Correct Answer Variation Your Answer Variation Select The Blank Question To assess effectiveness of training ________ is essential. Correct Answer Evaluation Your Answer Evaluation Select The Blank Question ________ are implemented for defect detection & prevention. Correct Answer Poka-Yokes Your Answer TPM True/False Sem – 3rd Techniques for Operations Efficiency 11

Question To achieve quality, it has to be designed into the product. Correct Answer True Your Answer True Multiple Choice Single Answer Question Setting & maintaining optimal process condition to get quality product is the aim of :- Correct Answer Quality maintenance Your Answer Quality maintenance Match The Following Question Correct Answer Your Answer Productivity performance measurement Turnover employee Cost of quality Financial performance measurement Sales of the months Sales of the months Customer satisfaction measurement Customer complaints per period Customer complaints per period Staff attitude measurement Employee satisfaction index Employee satisfaction index Multiple Choice Single Answer Question Recording of the entire setup operators focusing on hand, eye and body movements of the person doing the setting is done through :- Correct Answer Video recording Your Answer Video recording Match The Following Question Correct Answer Your Answer In scatter diagram, the strength of relationship can be determined By "correlation coefficient" By "correlation coefficient" The scatter diagram provides the technique to establish The possible relationship between a pair of variables The possible dependency between a pair of variables The scatter diagram displays The pair of data as a cloud of points The possible relationship between a pair of variables The scatter is also known as Correlation diagram Correlation diagram Multiple Choice Single Answer Question What is to be done before selecting benchmarking partner? Correct Answer level of benchmarking is to be decided Your Answer level of benchmarking is to be decided True/False Question Flow chart helps to stop an old process. Correct Answer False Your Answer False Select The Blank Question Create as many ________ system as possible for better Seiketsu. Correct Answer Visual control Your Answer Labeling Multiple Choice Single Answer Question Allowing worker's to stop machine / assembly line if they believe that product quality is below standard' is an example of :- Correct Answer Empowerment Sem – 3rd Techniques for Operations Efficiency 12

Your Answer Empowerment Multiple Choice Single Answer Question Kanban Signals are required when :- Correct Answer Set up time on the feeding operation is higher then the receiving operation. Your Answer Set up time on the feeding operation is higher then the receiving operation. Multiple Choice Single Answer Question Kanban system is Correct Answer 1. Pull System Your Answer 1. Pull System Multiple Choice Single Answer Question Quality problem solving tool is used to :- Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single Answer Question To avoid short receipt of items to customers, provide the dispatch clerk with : Correct Answer The check list for verification Your Answer The check list for verification True/False Question Control chart is also called as 'Mean -Range or X-chart'. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Flow chart is required :- Correct Answer When trying to improve the process , At the time of review of the process , To understand steps in a process by pictorial presentation Your Answer When trying to improve the process , At the time of review of the process , To understand steps in a process by pictorial presentation , For defects finding of the products Select The Blank Question ________ is the critical element of TQM. Correct Answer Focus on customer Your Answer Focus on customer Multiple Choice Multiple Answer Question Management skill includes :- Correct Answer Leadership , Motivation , Performance appraisals Your Answer Leadership , Motivation , Performance appraisals , Quality measurement Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer To all places including homes Your Answer To all places including homes True/False Question Safety, hygiene and environment control is one of the pillar of TPM. Correct Answer True Your Answer True Select The Blank Question Inspection activity for semi finished & finished component should be ________ to reduce muda of transport . Correct Answer Decentralized Your Answer Decentralized True/False Sem – 3rd Techniques for Operations Efficiency 13

Question Flow chart is pictorial representation of the steps in production control. Correct Answer False Your Answer True Select The Blank Question Good ________ is the asset to acquire the success of quality circle. Correct Answer Teamwork Your Answer Teamwork

3rd Copy


Multiple Choice Multiple Answer Question Advantages of JIT :-

Correct Answer

Reduce incoming inspection , Reduce inventory , Lower per unit cost

Your Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost

Multiple Choice Multiple Answer Question Benefits from the standardized containers are

Correct Answer

Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock

Your Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock

Multiple Choice Multiple Answer Question Benefits from SMED are :-

Correct Answer

Reduce work in process , Better average daily production , Increase capacity

Your Answer Reduce work in process , Increase capacity

Multiple Choice Single Answer Question Competitive benchmarking involves identifying key competitive product, services or

processes & comparing with those of :- Correct Answer

Main competitor

Your Answer Main competitor

Multiple Choice Multiple Answer Question Benefits of stratification are :-

Correct Answer

It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors

Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , Finding out different reasons

Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :-

Correct Answer

Men , Machine , Material


Your Answer Men , Machine , Management

Multiple Choice Single Answer Question The success indicators in quality, cost, delivery & product development are :-

Correct Answer

Managing points

Your Answer Accountability

Multiple Choice Multiple Answer Question Steps in setup time reduction are :-

Correct Answer

Team formation , Training , Recoding of activities on multiple activity charts

Your Answer Team formation , Recoding of activities on multiple activity charts , Convert external setups in to internal setups

Multiple Choice Multiple Answer Question POM essentially consists of :-

Correct Answer

Time management , Team participation and performance , Moral boosting

Your Answer Time management , Team participation and performance , Cost Management

Multiple Choice Single Answer Question Activity under quality management is :-

Correct Answer

Use team approach to track down root causes of the problem

Your Answer Maintenance of equipment condition by eliminating lubricant leakage.

True/False Question Every department should make their own rules of standardization.

Correct Answer

False

Your Answer True

Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :-

Correct Answer

It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits

Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits


Productivity performance measurement

Turnover employee Sales of the months


Financial performance measurement

Sales of the months Cash saving per department

Customer satisfaction measurement

Customer complaints per period Customer complaints per period


Multiple Choice Single Answer Question TPM helps to reduce down time due to:-

Correct Answer

Breakdown of machine

Your Answer Breakdown of machine

Multiple Choice Single Answer Question Kaizen emphasizes :-

Correct Answer

Implementation of ideas

Your Answer Collection of ideas

Select The Blank Question Create as many ________ system as possible for better Seiketsu.

Correct Answer

Visual control

Your Answer Visual control

True/False Question Inadequate maintenance of machine leads to muda of defects

Correct Answer

True

Your Answer False

Select The Blank Question The shape of histogram can provide a clue about the ________ of the lot.

Correct Answer

Quality

Your Answer Distribution

Multiple Choice Single Answer Question Customer's return is an indicators of the MUDA of :-

Correct Answer

Defect

Your Answer Defect

Multiple Choice Single Answer Question In bar graph the interval (gap) between the bars is :-

Correct EqualSem – 3rd Techniques for Operations Efficiency 16

Answer Your Answer Symmetrical

True/False Question Inspection is poor method of assuring 100% quality.

Correct Answer

True

Your Answer False

True/False Question A radar chart is combination of a circle & line graph

Correct Answer

True

Your Answer True

Multiple Choice Single Answer Question A workshop is to be treated as :-

Correct Answer

Place where one's creativity can be applied

Your Answer Place where one's creativity can be applied

True/False Question Customer wise outstanding is discussed in daily work management meeting by

operations head. Correct Answer

False

Your Answer True

True/False Question Number of operation can change according to production requirement in U-Line

arrangement. Correct Answer

False

Your Answer True

True/False Question Automation can correct the basic faults of a improper setup process.

Correct Answer

False

Your Answer True

Select The Blank Question Cp for six sigma process is ________

Correct Answer

2

Your Answer 1.66


Select The Blank Question Range ( R ) is obtained as the difference between the highest and ________

measurement of a sample. Correct Answer

Lowest

Your Answer Second highest

Select The Blank Question ________is an important step toward successful JIT purchasing.

Correct Answer

JIT Contract

Your Answer JIT Contract

True/False Question U-Line layout is better than straight lime layout.

Correct Answer

True

Your Answer True

Multiple Choice Single Answer Question TQM applicable to :-

Correct Answer

Marketing, design & manufacturing

Your Answer Quality Control department

Select The Blank Question Bar graph is display of data that facilitates ________ of quality.

Correct Answer

Comparison

Your Answer Performance

Multiple Choice Single Answer Question Production kanban is presented by :-

Correct Answer

P-kanban

Your Answer R-kanban

Multiple Choice Single Answer Question Check sheet are also used as :-

Correct Answer

Data gathering & interpretation tool

Your Answer Cause finding & effect finding tool

Select The Blank


Question Japanese believe that when they are ________ they are cleaning there minds too.

Correct Answer

Cleaning

Your Answer Repairing machines

Select The Blank Question Poka-Yoke devices under category use ________ to distinguish between similar parts

which may be assembled in wrong position. Correct Answer

Color coding

Your Answer Counting device

Select The Blank Question Shitsuke means ________ all the previous 4-S throughout the month/year.

Correct Answer

Sustaining

Your Answer Implementing

Multiple Choice Multiple Answer Question Types of meetings held in DWM are :-

Correct Answer

Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting

Your Answer Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting

True/False Question By TPM, consumption of electrical energy can be reduced.

Correct Answer

True

Your Answer True

Multiple Choice Multiple Answer Question According to Seiketsu Standardization means :-

Correct Answer

To develop easy to follow standards , Evolve standard operating procedure , Better visual management

Your Answer To develop easy to follow standards , Evolve standard operating procedure , Reduction of wastage

True/False Question Flow chart helps to stop an old process.

Correct Answer

False

Your Answer True

Multiple Choice Multiple Answer Question Training related to Quality includes:-

Correct Quality measures , Quality failure Sem – 3rd Techniques for Operations Efficiency 19

Answer Your Answer Quality measures , Quality failure , Goal of business

Multiple Choice Single Answer Question Total area under the normal curve is

Correct Answer

Unity

Your Answer Six

Multiple Choice Multiple Answer Question Cpk =

Correct Answer

(x - USL)/3 sigma , (x - LSL)/3 sigma

Your Answer (x - USL)/6 sigma

Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the

amounts of ________ within the process. Correct Answer

Variation

Your Answer Percentage defects


Value analysis / value engineering To eliminate MUDA of processing To eliminate MUDA of over production

SMED To eliminate MUDA of over production

To eliminate MUDA of defect

VMI ( Vendor Management Inventory) system

To eliminate MUDA of stock To eliminate MUDA of stock

Flow / string diagram To eliminate MUDA of transport To eliminate MUDA of processing

Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity.

Correct Answer

Relative

Your Answer Comparative

4th Copy


True/False Question Performance benchmarking does not involves comparison of financial ratios at the

aggregate level. Correct Answer

False

Your Answer False


Multiple Choice Multiple Answer Question Few steps to construct a flow chart are :-

Correct Answer

Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record'

Your Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record'

Select The Blank Question In PDCA cycle for benchmarking 'Identification of performance gap' is done in

________. Correct Answer

Checking

Your Answer Checking

Select The Blank Question 5 S audit result is discussed in ________ meeting.

Correct Answer

Monthly

Your Answer Shift beginning

Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases

as the value of 'x' increases. Correct Answer

Strong negative

Your Answer Strong negative

Select The Blank Question Kaizen projects are managed by ________

Correct Answer

Cross functional team

Your Answer Management

Multiple Choice Single Answer Question Poka-yoke for employee not performing work as per established method is :-

Correct Answer

Implement work standard

Your Answer Implement work standard

Multiple Choice Multiple Answer Question Typical examples of process benchmark are :-

Correct Answer

Procurement procedures , Budgeting , Recruitment

Your Answer Procurement procedures , Budgeting , Recruitment


Multiple Choice Multiple Answer Question What are the steps in deciding the benchmarking partner?

Correct Answer

Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners

Your Answer Decide level of benchmarking , Collect information of short listed partners

Multiple Choice Single Answer Question Errors by armatures is :-

Correct Answer

Lack of experience

Your Answer Absent mindedness

True/False Question Control chart is also called as run-chart.

Correct Answer

True

Your Answer True


Reduce clamping & declamping time

Use U-shaped washer Use U-shaped washer

Reduce time of external setup Improve work aids positioning method

Improve work aids positioning method

Convert internal setup into external setup

Preparation of tools / dies as off line activity


Eliminate adjustment Pre setting of tool Pre setting of tool

Multiple Choice Single Answer Question Muda of defect is very serious in case of:-

Correct Answer

High speed automatic machines

Your Answer High speed automatic machines

Multiple Choice Multiple Answer Question To reduce clamping & declamping time, following actions are desirable :-

Correct Answer

Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device

Your Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device

Multiple Choice Single Answer Question Requirement of more machines, is an example of :-

Correct Answer

Muda of overproduction


Your Answer Muda of waiting

Multiple Choice Single Answer Question In India quality circle was first launched by :-

Correct Answer

Hyderabad unit of BHEL

Your Answer Hyderabad unit of BHEL

Multiple Choice Multiple Answer Question 3M' is world class benchmarking ' candidates in the field of :-

Correct Answer

Product development , Technology transfer , Environmental Management

Your Answer Product development , Technology transfer , Environmental Management

Multiple Choice Single Answer Question Responsibility for Quality should rest on:-

Correct Answer

Who produce the product

Your Answer Quality control department

True/False Question Increase in defect rate is an example of 'Deviation from an established norms'

Correct Answer

True

Your Answer True

Select The Blank Question ________ are implemented for defect detection & prevention.

Correct Answer

Poka-Yokes

Your Answer Poka-Yokes


Correct Answer

Improve quality

Your Answer Improve quality


Correct Answer

Gap in performance

Your Answer Lower efficiency


True/False Question Presentation of graphs in pictorial form of data collection are for easy understanding.

Correct Answer

True

Your Answer True

Select The Blank Question ________ waste is probably the biggest waste in most of the organizations.

Correct Answer

Time

Your Answer Labor

True/False Question Globalization of trade and industrial operations have forced Indian companies to

become more & more competitive and customer driven. Correct Answer

True

Your Answer True

True/False Question TQM improves the quality by improving processes.

Correct Answer

True

Your Answer True

Multiple Choice Multiple Answer Question An erratic patterns falling above & below the control limits indicates :-

Correct Answer

Poorly trained operators , Defect in materials , Frequent adjustment of machines

Your Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators

Multiple Choice Single Answer Question Defects per million for the process at six sigma level are :-

Correct Answer

3.4

Your Answer 6210

Multiple Choice Single Answer Question To provide flexibility to supervisors in allocation of task, JIT emphasizes :-

Correct Answer

Multiskilled operators

Your Answer Multiskilled operators

Multiple Choice Single Answer Question To maintain smoothness in production :-


Correct Answer

Elimination of buffer stock is recommended

Your Answer Maintenance of buffer stock is recommended.

Select The Blank Question ________ should be used to exercise control on the process.

Correct Answer

Control chart

Your Answer Latest checking instruments


Ideally the histogram will have a bell shape

Tapering away on the both sides from average value

Tapering away on the both sides from average value

Histogram is a graphical display of distribution of measurements and

Reveals the amount of variation within the process

Reveals the amount of variation within the process

Histogram is a diagrammatic presentation of

The frequency distribution of a characteristics

The frequency distribution of a characteristics

The shape of histogram can Provide a clue about the quality of the lot

Provide a clue about the quality of the lot

True/False Question In single card kanban system production greater than quantity withdrawn is permitted.

Correct Answer

False

Your Answer False

True/False Question Flow chart are drawn to document a process charting the tasks performed & the

sequence in which tasks are performed. Correct Answer

True

Your Answer True

Select The Blank Question Cpk for six sigma process is ________

Correct Answer

1.5

Your Answer 1.5

True/False Question Seiso prevents the potential problems by discovering abnormalities while cleaning your

own area. Correct Answer

True

Your Answer True

Multiple Choice Multiple Answer


Question Some steps for stratification are :-

Correct Answer

Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required?

Your Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required?

True/False Question Processing cost of a product is mainly decided by conversion process.

Correct Answer

True

Your Answer True

Multiple Choice Multiple Answer Question Work standards enable management to minimize variation in :-

Correct Answer

Output , Quality , Cost

Your Answer Output , Quality , Cost

Multiple Choice Multiple Answer Question Process can be made capable by :-

Correct Answer

Reducing process variability , Bringing target & average to fall at the same point , Examine possibility of relaxing specification

Your Answer Reducing process variability , Bringing target & average to fall at the same point , Use of less precision machine

Multiple Choice Multiple Answer Question Few steps in construction of Pie chart are :-

Correct Answer

Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart

Your Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart

Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities means :-

Correct Answer

Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence

Your Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence

Select The Blank Question Poka Yoke designed to help operators to know immediately ________ of the defeat

called detection type Poka-Yoke. Correct Answer

On occurrence


Your Answer Before Occurrence

Select The Blank Question Flow chart helps to dissect a process for better understanding & ________ of process.

Correct Answer

Analysis

Your Answer Analysis

Multiple Choice Single Answer Question Small groups forming a circle should consist of :-

Correct Answer

Employees of different department related to the problem

Your Answer Employees of same department

Select The Blank Question Graphs convey a situation more ________ than summary of data or figures.

Correct Answer

Effectively & clearly

Your Answer Effectively & clearly

Multiple Choice Single Answer Question Number of Kaizen projects suggested and implemented is checking point for :-

Correct Answer

Continual Improvement

Your Answer Continual Improvement

5th Copy


Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :-

Correct Answer

Material , Men , Machine

Your Answer Material , Men , Machine

Multiple Choice Multiple Answer Question Histograms are useful to :-

Correct Answer

Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control

Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control

Multiple Choice Single Answer Question In problem solving the best alternative is that :-


Correct Answer

Which best meets the criteria

Your Answer Which best meets the criteria

Multiple Choice Single Answer Question "Cause & effect" diagram was developed by :-

Correct Answer

DR.Kaoru Ishikawa

Your Answer DR.Kaoru Ishikawa

Multiple Choice Single Answer Question Identifying key preventive operational functions and comparing these operational

functions within the firm's own division & branches comes under :- Correct Answer

Internal benchmarking

Your Answer Internal benchmarking

Select The Blank Question JIT advocates the philosophy at elimination of waste from system which occurs due to

________. Correct Answer

Over Production

Your Answer Over Production

Select The Blank Question In scatter diagram "________" relationship is said to exist when there is positive

relationship upto certain level & negative thereafter or negative relationship upto certain level & positive thereafter.

Correct Answer

Curvilinear

Your Answer Curvilinear

True/False Question Kanban signals are required when assembly work, subassembly work and

manufacturing at parts is carried out at different locations. Correct Answer

True

Your Answer True

Multiple Choice Multiple Answer Question Customers complaints may be segregated by :-

Correct Answer

Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity

Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity

True/False Question In case of more than one quality characteristics, separate chart is made for each

quality characteristics. Correct True


Answer Your Answer True

True/False Question Safety, hygiene and environment control is one of the pillar of TPM.

Correct Answer

True

Your Answer True

Multiple Choice Single Answer Question 5-S technique is useful to:

Correct Answer

To all places including homes

Your Answer To all places including homes


Reduce time of external setup Improve work aids positioning method

Improve work aids positioning method

Convert internal setup into external setup



Eliminate adjustment Pre setting of tool Pre setting of tool

Reduce clamping & declamping time

Use U-shaped washer Use U-shaped washer

Multiple Choice Single Answer Question The facilitator should be normally :-

Correct Answer

Senior officer /Shop incharge

Your Answer Senior officer /Shop incharge



Parato analysis underlines & operates on

Philosophy of "vital few:trivial many"

Philosophy of "vital few:trivial many"

Parato analysis is technique of identifying vital causes by


Arranging data according to the f

Parato diagram is a Bar graph with height or value drawn by

Arranging data in descending order

Magnitude of defects


Correct Answer

Improve quality


Your Answer Make work easy

True/False Question Pie chart is also called as angular diagram.

Correct Answer

True

Your Answer True

Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' somewhat

decreases as the value of 'x' increases. Correct Answer

Weak negative

Your Answer Weak negative

Multiple Choice Single Answer Question From scatter diagram the strength of relationship between two variables or associated

set of data can be inferred from the examination of the shape of :- Correct Answer

Cloud

Your Answer Cloud

Multiple Choice Multiple Answer Question Product benchmarking requires, comparison of product :-

Correct Answer

Performance , Features , Cost

Your Answer Performance , Features , Cost

Multiple Choice Multiple Answer Question Steps in construction of scatter diagram :-

Correct Answer

Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship

Your Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship


Correct Answer

Gap in performance

Your Answer Gap in performance

Select The Blank Question Each quality characteristic has permitted variation & is equal to ________.

Correct USL - LSLSem – 3rd Techniques for Operations Efficiency 30

Answer Your Answer USL - LSL

Select The Blank Question Kaizen is ________ supported process.

Correct Answer

Management

Your Answer Management

True/False Question The flow charts are prepared to enhance the employees understanding of the process

by indicating interrelationship within the process. Correct Answer

True

Your Answer False

True/False Question Gap analysis for production & dispatches is discussed in monthly meeting.

Correct Answer

False

Your Answer False

Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases

as the value of 'x' increases. Correct Answer

Strong negative

Your Answer Strong negative

Select The Blank Question ________ is most difficult 'S' to implement & achieve.

Correct Answer

Shitsuke

Your Answer Shitsuke

True/False Question Presentation of graphs in pictorial form of data collection are for easy understanding.

Correct Answer

True

Your Answer True

Select The Blank Question Graphs convey a situation more ________ than summary of data or figures.

Correct Answer

Effectively & clearly

Your Answer Effectively & clearly


Multiple Choice Single Answer Question Errors by armatures is :-

Correct Answer

Lack of experience

Your Answer Lack of experience

Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :-

Correct Answer

Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance

Your Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance

True/False Question Globalization of trade and industrial operations have forced Indian companies to

become more & more competitive and customer driven. Correct Answer

True

Your Answer True

Multiple Choice Multiple Answer Question If 'Annual saving in procurement expenses is managing point', then checking points will

be :- Correct Answer

Price revision , Credit period , Transport expenses

Your Answer Price revision , Credit period , Transport expenses

Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories are :-

Correct Answer

Two to three per year

Your Answer Two to three per year

True/False Question Flow chart is pictorial representation of the steps in production control.

Correct Answer

False

Your Answer False

Multiple Choice Single Answer Question It is essential to convey customer's expectations to :-

Correct Answer

Top Management

Your Answer Supervisors & workmen


Multiple Choice Single Answer Question Check sheet is easy to use because it is :-

Correct Answer

Simplest tool

Your Answer Simplest tool

Select The Blank Question Identification of non-value added operations & their elimination is the first step to

eliminate muda of ________. Correct Answer

Processing

Your Answer Processing

Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity.

Correct Answer

Relative

Your Answer Relative

Multiple Choice Single Answer Question Pareto's analysis underlines & operates philosophy of :-

Correct Answer

Vital few = trivial many

Your Answer Vital few = trivial many

True/False Question In single card kanban system production greater than quantity withdrawn is permitted.

Correct Answer

False

Your Answer False

Multiple Choice Multiple Answer Question Benefits of planned maintenance are :-

Correct Answer

Improved reliability mean time between failures , Improved maintainability mean time to repair , Improvement in breakdown

Your Answer Improved reliability mean time between failures , Improved maintainability mean time to repair

Multiple Choice Multiple Answer Question Gap analysis & problem identification is done during converting internal setups into

external setups in the areas like :- Correct Answer

Equipment , Method , Human

Your Answer Equipment , Method , Human

Multiple Choice Single Answer Question Some quantity in stock of item, is desirable if :-


Correct Answer

Manufacturing lead time is more

Your Answer Manufacturing lead time is more

Multiple Choice Single Answer Question Sorting of usable items should be

Correct Answer

Planned storage based on frequency of use

Your Answer Within visual reach method

Multiple Choice Multiple Answer Question Benefits of Quality maintenance are :-

Correct Answer

Reduction in customer quality complaints , Reduction in inspection time

Your Answer Reduction in customer quality complaints , Reduction in inspection time

5th Copy

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Advantages of JIT :- Correct Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost Your Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost Multiple Choice Multiple Answer Question Benefits from the standardized containers are Correct Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Your Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Multiple Choice Multiple Answer Question Benefits from SMED are :- Correct Answer Reduce work in process , Better average daily production , Increase capacity Your Answer Reduce work in process , Increase capacity Multiple Choice Single Answer Question Competitive benchmarking involves identifying key competitive product, services or processes & comparing with those of :- Correct Answer Main competitor Your Answer Main competitor Multiple Choice Multiple Answer Question Benefits of stratification are :- Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , Finding out different reasons Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :- Correct Answer Men , Machine , Material Your Answer Men , Machine , Management Sem – 3rd Techniques for Operations Efficiency 34

Multiple Choice Single Answer Question The success indicators in quality, cost, delivery & product development are :- Correct Answer Managing points Your Answer Accountability Multiple Choice Multiple Answer Question Steps in setup time reduction are :- Correct Answer Team formation , Training , Recoding of activities on multiple activity charts Your Answer Team formation , Recoding of activities on multiple activity charts , Convert external setups in to internal setups Multiple Choice Multiple Answer Question POM essentially consists of :- Correct Answer Time management , Team participation and performance , Moral boosting Your Answer Time management , Team participation and performance , Cost Management Multiple Choice Single Answer Question Activity under quality management is :- Correct Answer Use team approach to track down root causes of the problem Your Answer Maintenance of equipment condition by eliminating lubricant leakage. True/False Question Every department should make their own rules of standardization. Correct Answer False Your Answer True Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :- Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Match The FollowingQuestion Correct Answer Your Answer

Productivity performance measurement Turnover employee Sales of the months

Financial performance measurement Sales of the months Cash saving per department

Customer satisfaction measurement Customer complaints per period Customer complaints per period


Multiple Choice Single Answer Question TPM helps to reduce down time due to:- Correct Answer Breakdown of machine Your Answer Breakdown of machine Multiple Choice Single Answer Question Kaizen emphasizes :- Correct Answer Implementation of ideas Your Answer Collection of ideas Select The Blank Question Create as many ________ system as possible for better Seiketsu. Correct Answer Visual control Your Answer Visual control Sem – 3rd Techniques for Operations Efficiency 35

True/False Question Inadequate maintenance of machine leads to muda of defects Correct Answer True Your Answer False Select The Blank Question The shape of histogram can provide a clue about the ________ of the lot. Correct Answer Quality Your Answer Distribution Multiple Choice Single Answer Question Customer's return is an indicators of the MUDA of :- Correct Answer Defect Your Answer Defect Multiple Choice Single Answer Question In bar graph the interval (gap) between the bars is :- Correct Answer Equal Your Answer Symmetrical True/False Question Inspection is poor method of assuring 100% quality. Correct Answer True Your Answer False True/False Question A radar chart is combination of a circle & line graph Correct Answer True Your Answer True Multiple Choice Single Answer Question A workshop is to be treated as :- Correct Answer Place where one's creativity can be applied Your Answer Place where one's creativity can be applied True/False Question Customer wise outstanding is discussed in daily work management meeting by operations head. Correct Answer False Your Answer True True/False Question Number of operation can change according to production requirement in U-Line arrangement. Correct Answer False Your Answer True True/False Question Automation can correct the basic faults of a improper setup process. Correct Answer False Your Answer True Select The Blank Question Cp for six sigma process is ________ Correct Answer 2 Your Answer 1.66 Select The Blank Question Range ( R ) is obtained as the difference between the highest and ________ measurement of a sample. Correct Answer Lowest Your Answer Second highestSem – 3rd Techniques for Operations Efficiency 36

Select The Blank Question ________is an important step toward successful JIT purchasing. Correct Answer JIT Contract Your Answer JIT Contract True/False Question U-Line layout is better than straight lime layout. Correct Answer True Your Answer True Multiple Choice Single Answer Question TQM applicable to :- Correct Answer Marketing, design & manufacturing Your Answer Quality Control department Select The Blank Question Bar graph is display of data that facilitates ________ of quality. Correct Answer Comparison Your Answer Performance Multiple Choice Single Answer Question Production kanban is presented by :- Correct Answer P-kanban Your Answer R-kanban Multiple Choice Single Answer Question Check sheet are also used as :- Correct Answer Data gathering & interpretation tool Your Answer Cause finding & effect finding tool Select The Blank Question Japanese believe that when they are ________ they are cleaning there minds too. Correct Answer Cleaning Your Answer Repairing machines Select The Blank Question Poka-Yoke devices under category use ________ to distinguish between similar parts which may be assembled in wrong position. Correct Answer Color coding Your Answer Counting device Select The Blank Question Shitsuke means ________ all the previous 4-S throughout the month/year. Correct Answer Sustaining Your Answer Implementing Multiple Choice Multiple Answer Question Types of meetings held in DWM are :- Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting True/False Question By TPM, consumption of electrical energy can be reduced. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question According to Seiketsu Standardization means :- Correct Answer To develop easy to follow standards , Evolve standard operating procedure , Better visual management Sem – 3rd Techniques for Operations Efficiency 37

Your Answer To develop easy to follow standards , Evolve standard operating procedure , Reduction of wastage True/False Question Flow chart helps to stop an old process. Correct Answer False Your Answer True Multiple Choice Multiple Answer Question Training related to Quality includes:- Correct Answer Quality measures , Quality failure Your Answer Quality measures , Quality failure , Goal of business Multiple Choice Single Answer Question Total area under the normal curve is Correct Answer Unity Your Answer Six Multiple Choice Multiple Answer Question Cpk = Correct Answer (x - USL)/3 sigma , (x - LSL)/3 sigma Your Answer (x - USL)/6 sigma Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process. Correct Answer Variation Your Answer Percentage defects Match The FollowingQuestion Correct Answer Your Answer

Value analysis / value engineering To eliminate MUDA of processing To eliminate MUDA of over production

SMED To eliminate MUDA of over production To eliminate MUDA of defect

VMI ( Vendor Management Inventory) system To eliminate MUDA of stock To eliminate MUDA of stock

Flow / string diagram To eliminate MUDA of transport To eliminate MUDA of processing

Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Relative Your Answer Comparative

------------------------------------------------------------

LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Performance benchmarking does not involves comparison of financial ratios at the aggregate level. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Few steps to construct a flow chart are :-Sem – 3rd Techniques for Operations Efficiency 38

Correct Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Your Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Select The Blank Question In PDCA cycle for benchmarking 'Identification of performance gap' is done in ________. Correct Answer Checking Your Answer Checking Select The Blank Question 5 S audit result is discussed in ________ meeting. Correct Answer Monthly Your Answer Shift beginning Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Answer Strong negative Your Answer Strong negative Select The Blank Question Kaizen projects are managed by ________ Correct Answer Cross functional team Your Answer Management Multiple Choice Single Answer Question Poka-yoke for employee not performing work as per established method is :- Correct Answer Implement work standard Your Answer Implement work standard Multiple Choice Multiple Answer Question Typical examples of process benchmark are :- Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer Procurement procedures , Budgeting , Recruitment Multiple Choice Multiple Answer Question What are the steps in deciding the benchmarking partner? Correct Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners Your Answer Decide level of benchmarking , Collect information of short listed partners Multiple Choice Single Answer Question Errors by armatures is :- Correct Answer Lack of experience Your Answer Absent mindedness True/False Question Control chart is also called as run-chart. Correct Answer True Your Answer True Match The FollowingQuestion Correct Answer Your Answer

Reduce clamping & declamping time Use U-shaped washer Use U-shaped washer

Reduce time of external setup Improve work aids positioning method Improve work aids positioning methodSem – 3rd Techniques for Operations Efficiency 39

Convert internal setup into external setup Preparation of tools / dies as off line activity Preparation of tools / dies as off line activity

Eliminate adjustmentPre setting of tool Pre setting of tool

Multiple Choice Single Answer Question Muda of defect is very serious in case of:- Correct Answer High speed automatic machines Your Answer High speed automatic machines Multiple Choice Multiple Answer Question To reduce clamping & declamping time, following actions are desirable :- Correct Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Your Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Multiple Choice Single Answer Question Requirement of more machines, is an example of :- Correct Answer Muda of overproduction Your Answer Muda of waiting Multiple Choice Single Answer Question In India quality circle was first launched by :- Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad unit of BHEL Multiple Choice Multiple Answer Question 3M' is world class benchmarking ' candidates in the field of :- Correct Answer Product development , Technology transfer , Environmental Management Your Answer Product development , Technology transfer , Environmental Management Multiple Choice Single Answer Question Responsibility for Quality should rest on:- Correct Answer Who produce the product Your Answer Quality control department True/False Question Increase in defect rate is an example of 'Deviation from an established norms' Correct Answer True Your Answer True Select The Blank Question ________ are implemented for defect detection & prevention. Correct Answer Poka-Yokes Your Answer Poka-Yokes Multiple Choice Single Answer Question Quality problem solving tool is used to :- Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single Answer Question Implication of Quality problem is:- Correct Answer Gap in performance Your Answer Lower efficiency True/False Question Presentation of graphs in pictorial form of data collection are for easy understanding.Sem – 3rd Techniques for Operations Efficiency 40

Correct Answer True Your Answer True Select The Blank Question ________ waste is probably the biggest waste in most of the organizations. Correct Answer Time Your Answer Labor True/False Question Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True True/False Question TQM improves the quality by improving processes. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question An erratic patterns falling above & below the control limits indicates :- Correct Answer Poorly trained operators , Defect in materials , Frequent adjustment of machines Your Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators Multiple Choice Single Answer Question Defects per million for the process at six sigma level are :- Correct Answer 3.4 Your Answer 6210 Multiple Choice Single Answer Question To provide flexibility to supervisors in allocation of task, JIT emphasizes :- Correct Answer Multiskilled operators Your Answer Multiskilled operators Multiple Choice Single Answer Question To maintain smoothness in production :- Correct Answer Elimination of buffer stock is recommended Your Answer Maintenance of buffer stock is recommended. Select The Blank Question ________ should be used to exercise control on the process. Correct Answer Control chart Your Answer Latest checking instruments Match The FollowingQuestion Correct Answer Your Answer

Ideally the histogram will have a bell shape Tapering away on the both sides from average valueTapering away on the both sides from average value

Histogram is a graphical display of distribution of measurements and Reveals the amount of variation within the process Reveals the amount of variation within the process

Histogram is a diagrammatic presentation of The frequency distribution of a characteristics The frequency distribution of a characteristics

The shape of histogram can Provide a clue about the quality of the lot Provide a clue about the quality of the lot

True/FalseSem – 3rd Techniques for Operations Efficiency 41

Question In single card kanban system production greater than quantity withdrawn is permitted. Correct Answer False Your Answer False True/False Question Flow chart are drawn to document a process charting the tasks performed & the sequence in which tasks are performed. Correct Answer True Your Answer True Select The Blank Question Cpk for six sigma process is ________ Correct Answer 1.5 Your Answer 1.5 True/False Question Seiso prevents the potential problems by discovering abnormalities while cleaning your own area. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Some steps for stratification are :- Correct Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? Your Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? True/False Question Processing cost of a product is mainly decided by conversion process. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Work standards enable management to minimize variation in :- Correct Answer Output , Quality , Cost Your Answer Output , Quality , Cost Multiple Choice Multiple Answer Question Process can be made capable by :- Correct Answer Reducing process variability , Bringing target & average to fall at the same point , Examine possibility of relaxing specification Your Answer Reducing process variability , Bringing target & average to fall at the same point , Use of less precision machine Multiple Choice Multiple Answer Question Few steps in construction of Pie chart are :- Correct Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Your Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities means :-


Correct Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Your Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Select The Blank Question Poka Yoke designed to help operators to know immediately ________ of the defeat called detection type Poka-Yoke. Correct Answer On occurrence Your Answer Before Occurrence Select The Blank Question Flow chart helps to dissect a process for better understanding & ________ of process. Correct Answer Analysis Your Answer Analysis Multiple Choice Single Answer Question Small groups forming a circle should consist of :- Correct Answer Employees of different department related to the problem Your Answer Employees of same department Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly Multiple Choice Single Answer Question Number of Kaizen projects suggested and implemented is checking point for :- Correct Answer Continual Improvement Your Answer Continual Improvement

--------------------------------------------------------------------

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :- Correct Answer Material , Men , Machine Your Answer Material , Men , Machine Multiple Choice Multiple Answer Question Histograms are useful to :- Correct Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Multiple Choice Single Answer Question In problem solving the best alternative is that :- Correct Answer Which best meets the criteria Your Answer Which best meets the criteria Multiple Choice Single Answer Question "Cause & effect" diagram was developed by :- Correct Answer DR.Kaoru Ishikawa Your Answer DR.Kaoru Ishikawa Multiple Choice Single Answer Question Identifying key preventive operational functions and comparing these operational functions within the firm's own division & branches comes under :-Sem – 3rd Techniques for Operations Efficiency 43

Correct Answer Internal benchmarking Your Answer Internal benchmarking Select The Blank Question JIT advocates the philosophy at elimination of waste from system which occurs due to ________. Correct Answer Over Production Your Answer Over Production Select The Blank Question In scatter diagram "________" relationship is said to exist when there is positive relationship upto certain level & negative thereafter or negative relationship upto certain level & positive thereafter. Correct Answer Curvilinear Your Answer Curvilinear True/False Question Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Customers complaints may be segregated by :- Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity True/False Question In case of more than one quality characteristics, separate chart is made for each quality characteristics. Correct Answer True Your Answer True True/False Question Safety, hygiene and environment control is one of the pillar of TPM. Correct Answer True Your Answer True Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer To all places including homes Your Answer To all places including homes Match The FollowingQuestion Correct Answer Your Answer

Reduce time of external setup Improve work aids positioning method Improve work aids positioning method

Convert internal setup into external setup Preparation of tools / dies as off line activity Preparation of tools / dies as off line activity

Eliminate adjustmentPre setting of tool Pre setting of tool

Reduce clamping & declamping time Use U-shaped washer Use U-shaped washer

Multiple Choice Single Answer Question The facilitator should be normally :- Correct Answer Senior officer /Shop incharge Your Answer Senior officer /Shop incharge Sem – 3rd Techniques for Operations Efficiency 44



Parato analysis underlines & operates on Philosophy of "vital few:trivial many" Philosophy of "vital few:trivial many"

Parato analysis is technique of identifying vital causes byArranging data according to the descending order of their frequency of occurrence Arranging data according to the descending order of their frequency of occurrence

Parato diagram is a Bar graph with height or value drawn by Arranging data in descending orderMagnitude of defects

Multiple Choice Single Answer Question Quality problem solving tool is used to :- Correct Answer Improve quality Your Answer Make work easy True/False Question Pie chart is also called as angular diagram. Correct Answer True Your Answer True Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' somewhat decreases as the value of 'x' increases. Correct Answer Weak negative Your Answer Weak negative Multiple Choice Single Answer Question From scatter diagram the strength of relationship between two variables or associated set of data can be inferred from the examination of the shape of :- Correct Answer Cloud Your Answer Cloud Multiple Choice Multiple Answer Question Product benchmarking requires, comparison of product :- Correct Answer Performance , Features , Cost Your Answer Performance , Features , Cost Multiple Choice Multiple Answer Question Steps in construction of scatter diagram :- Correct Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Your Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Multiple Choice Single Answer Question Implication of Quality problem is:- Correct Answer Gap in performance Your Answer Gap in performance Select The Blank Question Each quality characteristic has permitted variation & is equal to ________. Correct Answer USL - LSLSem – 3rd Techniques for Operations Efficiency 45

Your Answer USL - LSL Select The Blank Question Kaizen is ________ supported process. Correct Answer Management Your Answer Management True/False Question The flow charts are prepared to enhance the employees understanding of the process by indicating interrelationship within the process. Correct Answer True Your Answer False True/False Question Gap analysis for production & dispatches is discussed in monthly meeting. Correct Answer False Your Answer False Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Answer Strong negative Your Answer Strong negative Select The Blank Question ________ is most difficult 'S' to implement & achieve. Correct Answer Shitsuke Your Answer Shitsuke True/False Question Presentation of graphs in pictorial form of data collection are for easy understanding. Correct Answer True Your Answer True Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly Multiple Choice Single Answer Question Errors by armatures is :- Correct Answer Lack of experience Your Answer Lack of experience Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :- Correct Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Your Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance True/False Question Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question If 'Annual saving in procurement expenses is managing point', then checking points will be :- Correct Answer Price revision , Credit period , Transport expenses Your Answer Price revision , Credit period , Transport expenses Sem – 3rd Techniques for Operations Efficiency 46

Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories are :- Correct Answer Two to three per year Your Answer Two to three per year True/False Question Flow chart is pictorial representation of the steps in production control. Correct Answer False Your Answer False Multiple Choice Single Answer Question It is essential to convey customer's expectations to :- Correct Answer Top Management Your Answer Supervisors & workmen Multiple Choice Single Answer Question Check sheet is easy to use because it is :- Correct Answer Simplest tool Your Answer Simplest tool Select The Blank Question Identification of non-value added operations & their elimination is the first step to eliminate muda of ________. Correct Answer Processing Your Answer Processing Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Relative Your Answer Relative Multiple Choice Single Answer Question Pareto's analysis underlines & operates philosophy of :- Correct Answer Vital few = trivial many Your Answer Vital few = trivial many True/False Question In single card kanban system production greater than quantity withdrawn is permitted. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Benefits of planned maintenance are :- Correct Answer Improved reliability mean time between failures , Improved maintainability mean time to repair , Improvement in breakdown Your Answer Improved reliability mean time between failures , Improved maintainability mean time to repair Multiple Choice Multiple Answer Question Gap analysis & problem identification is done during converting internal setups into external setups in the areas like :- Correct Answer Equipment , Method , Human Your Answer Equipment , Method , Human Multiple Choice Single Answer Question Some quantity in stock of item, is desirable if :- Correct Answer Manufacturing lead time is more Your Answer Manufacturing lead time is more Multiple Choice Single AnswerSem – 3rd Techniques for Operations Efficiency 47

Question Sorting of usable items should be Correct Answer Planned storage based on frequency of use Your Answer Within visual reach method Multiple Choice Multiple Answer Question Benefits of Quality maintenance are :- Correct Answer Reduction in customer quality complaints , Reduction in inspection time Your Answer Reduction in customer quality complaints , Reduction in inspection time

6th Copy


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Techniques for Operations Efficiency 4