The Résumé of Jesse F. Josserand1068 W. Signora Dr., Salt Lake City, UT 84116224-303-7233 (cell)760-566-7866 (gvoice/video)jacgllc (Skype)

Summary

Sr. Infrastructure, Hosting Analyst, and Assessment Consultant – Zions Bank Sr. Business and Data Analyst – Zions Bank Release Engineer – Fidelity Investments Environment, Release, and Program Manager – Many clients Environment Manager – Nike, Walgreens Deployments Manager – Many clients SCM Release Engineer, Merge Manager - Walgreens Sr. Oracle DBA and DBA Manager – Many clients Sr. Database Administrator – Many clients Sr. Applications Database Administrator – Many cliients Sr. Systems Administrator – Olsen-Kessler Meats, others Sr. Projects Manager – Many clients Software Development Manager – Verizon Wireless, Construction News Service, others Database Development Manager – Construction News Service, others Applications Development Manager – Many clients Software Vendor Relations Manager – NEC Information Systems Sr. Director of Technology – Construction News Service, others CTO - Hebraic Heritage Christian School of Theology, Construction News Service, others

Facilitated and coordinated work prioritization based on business & technology needs Ensured all critical impacting issues across department(s) & company are managed end-

to-end from crisis management through post mortems, including root cause analysis, problem management process, and management reporting

Contributed to production of high-quality deliverables on time and within budget Recommended and Implemented process improvements to gain efficiencies of scale

across organizations and environments Participated in on-call rotation as required and for any shift split across all sites in order to

provide 24/7 support Provided metrics and other related reporting surrounding around all aspects of operations

for technical organizations Highly experienced with HA/Failover systems and databases Experienced in financial services; asset management, etc. (Enron, Fidelity, Zions) Many Years of experience in many operations & support roles Excellent proven abilities regarding management of production releases, crisis

management situations, and more Strong communication (written and verbal) and excellent interpersonal skills, including

communication to and with senior management in technology and business organizations Solid troubleshooting and problem solving skills 46 Yrs experience with application support, systems support, and more Strong analytical and project management skills (Agile, Scrum, Kanban, Waterfall,

Custom) Excellent problem solving skills, including the ability to partner with and work across

various functions and aspects of an organization; technical to executive levelsHas successfully tested and rolled out production, web-based, database-driven, enterprise, b2b and b2c ERP applications and web-sites smoothly, early, and in budget. Has led multiple

oracle implementation projects at major companies. Responsibilities have included director-level and above, project assessment and resource determination. Has been a departmental and projects manager since 1982 and is capable of effectively interfacing with executive board or any level of staff. Has used EDS, Arthur Andersen, Oracle AIM and a custom, proprietary parallel methodology for SDLC project management, documentation and deliverables. Full SDLC Life Cycle Experience.

Project Management Experience since 1971 Strong knowledge of Microsoft office products. Used to create professional grade

documentation (word, excel, project, etc.) for standards and procedures, presentations, project management, etc.

Has Large E-Commerce Technical Environment Management Experience Has performed as and/or managed release operations for monitoring, SCM functions,

database management, scripts development, E-commerce web site content management and functionality, etc., for many customers, including Nike, Walgreens, Chipandachairfreeseat.com, Red Oak Academy, Honeywell, Fidelity, Zions, and others since 1996.

Coordinated build and deployment operations as Environment Manager, Release Manager, SCM Merge Manager, and Release Engineer at Nike, Walgreens, Fidelity, and Zions. Worked in tandem with all stakeholders; Executive teams, Project Managers, Release Management teams, DBA teams, Site Operations teams, etc.

Defined and documented Standard Operating Procedures (SOPs) for all Environment-related operations including build outs, refreshes, retrofits, hot fixes, ticketing system usage, etc. Effective Programming and Design Software Development Life Cycle Test Programs and Procedures Process Improvement Microsoft Tools Enterprise Resource Planning Solution Design UNIX, Linux, Windows Project Coordination Web Based Applications Communication Change Management Technical Writing Strategic Planning Quality Improvement Builds and Deployment Websphere • WMQ • JVM Jira Bamboo Artifactory Confluence Jenkins Maven Nexus uDeploy (Urban Code Deploy) RTC Ribbit Visio Balsamiq Mockups Sequence Priorities Asset and Configuration Management Load Balancers (F5, etc.)

Oracle Delphix MySql PHP, Java, Javascript, Perl, Python, Bash, Awk, etc.

Data Modeling Determined business requirements Designed and maintained logical and physical data models for high traffic, centralized,

web-based physical and virtual databases

Systems and Database Administration Oracle 6 through current MySQL and other databases Provided 24/7 on-call systems and database administration support Installed O.S., database, and application software Applied O.S., database, and application upgrades and patches Performed data migration Developed ETL scripts and processes with care regarding PI Maintained awareness of and applied critical security and other patches Management of production, test/staging, and development environments; systems,

databases, and associated applications System and Database performance tuning Designed, developed, implemented, documented, and maintained…

Backup and recovery solutions Monitoring routines for systems and databases Quest tools, BMC tools, Delphix tools, custom Unix/Linux scripts (sh, ksh, csh, bash,

awk, perl, python), etc. Security access infrastructure

Perform analysis and maintenance of database objects including index analysis, etc.

Environment Management Created Overall Environment Strategies Defined and Documented Standard Operating Procedures Project management of all environment operations (refresh, retrofit, etc.) Asset and Configuration Management

Additional Communicated as necessary with all appropriate staff to ensure systems, database, and

application integrity, security and availability Agile/Scrum/Kanban and other project management styles

Daily stand-ups Sprints as required for other project types

Interacted with and assisted system admin and database admin staff to provide compatible and effective environments

Created and published associated guidelines Performed evaluation of all database management systems and related tool sets Coordinated and performed in-house and customer testing activities including disaster

planning and recovery Provided functional analysis and development support Prepared project plans and schedules for all implementation and support efforts Performed recovery of corrupted data Eliminated data redundancy (normalization) Assisted with and trained development and other staff for best-practice design of in-

house and public-facing web-based applications Experienced leading development initiatives in web centric delivery projects

E-commerce implementation and support experience (ATG, Web Content Management - CQ5, Wordpress, etc.)

Experienced with technologies such as Interactive web page development with HTML5, CSS3, Bootstrap, JavaScript, PHP, Python, Awk, Bash, Perl, etc.

Has used and is familiar with Tomcat, JDBC, XPATH, and other similar products Development Frameworks: CodeIgniter, Laravel, and others Site Search (Endeca, Google Search, etc.) Experienced driving web technology architecture and infrastructure design efforts Experienced reviewing and supervising web design components Experienced driving and supervising web technology build, test, and deployment

activities Experienced using a variety of delivery methodologies, including Agile (Scrum, Kanban

and Waterfall, in addition to his own methodology) Extensive consulting and client service delivery experience, managing and interacting

with 3rd-party providers (for instance, RGA at Nike) Understands and/or uses...

SEO/SEM Web Analytics (Google, etc.) Web Content Management (Open Text, CQ5, Wordpress, others) Order Management (Sterling, Oracle Apps, etc.) Atlassian Products (Jira, Bamboo, Artifactory, Confluence, Bitbucket) Visio, Basamiq Mockups, Wireframe, etc. Xenu, SiteScope, etc.

Demonstrated proven creative and analytic abilities in problem-solving environments Demonstrated leadership, teamwork and collaboration in professional settings; both

military and civilian

Skills Summary…

17 Years as a CTO and Software Development Manager15 Years as a V.P. and Sr. Director of Technology and Internet Marketing22 Years Management of Web-based E-commerce environments36 Years as a Program/Product/Project Manager33 Years UNIX30 Years Oracle Database and Tools25 Years Oracle ERP EBS Applications30 Years PL/Sql29 Years Microsoft Windows OS and Office Products (95, 98, NT 3-4, ME, 2000, XP)21 Years Linux (Red Hat, Caldera, Mandrake, Debian, BSD, FreeBSD, others)10 Years Environment Manager, Release Manager, SCM Release Engineer46 Years General Data Processing, Programming, and Management Experience

Cover LetterTypically, I play 3-5 roles simultaneously (wear 3-5 hats, as it were) on a project: Sr. Sales/Marketing Technical Liaison, Sr. Program Manager, Sr. Systems Architect, Sr. System Administrator, Sr. DBA, Sr. Apps DBA, Sr. Technical Project Manager, Environment Manager/Wrangler, etc. Thus, you and/or your customer are actually able to save money in that I, in one body, am worth at least 3-5 salaries or contractor hourly rates. I am a very hard worker, able to multitask and handle multiple projects and personnel. I work long days, averaging 70 hours per week on many projects. That is because I do whatever it takes to get projects done on time and in budget. Furthermore, with my wide background from hardware, software, operating systems and database administration through applications modeling, design, development, management to the executive level, as well as my internet knowledge and experience, I am able to communicate diplomatically and knowledgeably, understand problems, causes, and reach solutions across all venues at all levels of projects, stakeholders, and all personnel.

Troubleshooting and triage are a specialty. I'm a “roll-up-your sleeves and get in the trenches” kind of Director/Manager. I love sharing knowledge with staff and learning from them, as well.

I am very customer-oriented and drive all activities based on that.

I’ve been called a ‘1-man IT shop’.

I am a computer hardware, software, and business development veteran of 46 years of experience. Dynamic, database-driven, content-management-oriented, E-commerce, B2B, B2C, and Educational web sites and associated manufacturing, production, packaging, marketing, delivery, and related analysis technologies are all specialties within my ability, as is management of such processes.

I have been on lengthy projects for 2 nuclear plants where I was Sr. Systems Architect, Sr. UNIX Sysadmin and Sr. Oracle DBA. On these projects, I modeled, designed, implemented and supported redundant, distributed architectures for Document Control and Records Management, Order Entry/Purchasing/Inventory systems and other applications on HP/Sun/Oracle platforms. I performed and managed Legacy Integrations and data porting projects there. I also modeled and designed integrations, customizations, and reports, wrote functional and technical specifications and more. Additionally, I assisted PL/Sql developers with application and data modeling, design, development and test of their code projects.

I achieved E-4 in under 3 years in USAF, held crypto and TS clearances, and exited with an Honorable Discharge (full benefits).

I am experienced with Business Process Analysis and Re-engineering, Data Analysis, Gap Analysis, Implementation, Upgrade, Integration, and Customization of Systems, Databases, and Applications at the Enterprise level.

I have excellent verbal and written communications skills, excellent customer and interpersonal skills, and an ability to effectively prioritize multiple tasks and projects.

I have an in depth knowledge of many applications including Oil & Gas Trading Systems, General Billing Systems, Call Center and Support Center Operations, Medical Systems, E-Commerce, B2B, B2C, EDI, VOIP, and more.

I have been an application designer since 1980, and Internet application designer since 1987 (the days of Arpanet for character-based news and related applications), and since 1996 for graphical, browser-based applications. Nowadays I design, implement and support responsive websites and applications.

Some of my greatest accomplishments include these things I did for a company called Construction News Service, for an Oil & Gas company (whose name I cannot mention), and for one of the first, if not the first online K-12 school called Red Oak Academy (ROA) ...

At CNS, as acting CTO, Sr. Director of Technology, and Software Development Manager for Construction News Service, I was directly responsible for resolving problems with .NET software and related custom applications, SQL Server database performance problems, and internet interactivity features. I was directly responsible for recovering three-quarters of a million dollars in revenue owed by previously unhappy customers as a result of a successful, error free internet application roll-out one day earlier than planned and under budget.

For an Oil & Gas company as I.T. Projects and Program Manager, I had a staff of 2 direct reports and several indirect. This was a project to merge an acquired company's assets, applications, and data into that of the acquiring company. It was completed on-time, and under budget.

For ROA, I served in many roles; including V.P., Sr. Director of Technology and Marketing, Director of Technical Support, Distance Education Delivery Technology Consultant, Sr. Webmaster, Sr. DBA, Sr. System Administrator, Sr. Web Applications and Content Designer. I was Co-Owner and Co-Founder, as well. I modeled, designed, implemented, supported, and managed multiple websites, and multiple programs for their dynamic, database-driven, content-management and e-Commerce based Educational operation. These websites were used by students nationwide and internationally. These websites had near zero downtime in their 12 years of operation. I drove the marketing and sales efforts, as well, from a planning and over-sight standpoint. I developed proprietary technologies in 2002 that achieved high search-engine rankings for this school. I developed one of the first video collaboration systems for students and teachers, which was used by ROA.

My customer list has included: Oracle Corp., Brown & Root, PPG, NEC, Sequent Computer Systems, Arthur Andersen, SYSCO, Smith International, Weatherford US, EDS, SHL Systemhouse, MCI, Huntsman Corporation, Bluebell Ice Cream, The State of Nevada, Harvard University, PSE&G Nuclear, Verizon Wireless, G.E. Nuclear, Stetson, Nana Corporation, Honeywell International, Fujitsu America, Nike, Walgreens, Fidelity Investments, Zions Bank, and others.

I desire a full time opportunity that will best utilize my wide range of skills. The ideal position would be one that would allow me to use my vast skill-set towards the hands-on management of teams doing installation, upgrade, tuning, customization, development, testing, build/deployment, and on-going maintenance/support of Internet and database-driven releases, applications, etc., while remaining on the cutting edge of Database, Data Warehouse, e-Commerce, and Internet Enterprise Technologies.

Résumé (Work Experience)

Tata Consultancy Services (TCS), Durham, NC July 2015 to PresentSr. Release ManagerSr. Release EngineerSr. Tech Lead

Responsibilities:Performed Release Manager, Release Engineer, Environment Manager, Tech Lead, and Monitoring Automation Specialist for TCS Projects. Responsibilities include business requirements analysis, definition, and implementation of development, test, non-production and production monitoring servers for all applications, related servers, services, processes, Oracle databases, main-frame back-ends, and more. Maintained high degree of stake-holder communications and team interactions. Managed and coordinated resources for problem resolution. Used Atlassian and HP tools and applications for requirements, issues, and defect tracking.

Fidelity Investments, Durham, NC July 2015 to June 2016Sr. Release ManagerSr. Release EngineerSr. Monitoring Manager

Responsibilities:Tata Consultancy Services hired me as FTE Release Manager on 7/20/15 and assigned me to Fidelity investments as Release Engineer and Monitoring Manager. I was responsible for defining requirements for and implementing monitoring for all applications, servers, services, processes, and Oracle databases in all PSS-SIPD department non-production environments. After reviewing customer requirements, and researching the current state of monitoring in production and other Fidelity departments’ non-production environments, I have discovered the following tools are in use, but have no departmental nor management oversight: SiteScope, Nagios, Gomez/Dynatrace, Splunk, Jenkins, Maven, and many home-grown tools. SiteScope is the focus for monitoring in production. Therefore, I recommended starting with SiteScope in SIPD’s non-production environments and adding other tools if/when necessary. Secondary to that, I, also, have the responsibility of working with an application team to build out a new Linux VM and install Oracle 11.2 there to alleviate resource issues on other servers with too many Delphix/Oracle VDBs on them. That was accomplished in a very short time. I am now focused on Release Engineering and Monitor task completion.

Walgreens, Inc., Deerfield, IL March 2014 to July 2015Environment ManagerRelease ManagerMerge ManagerSCM Release Lead

Responsibilities: Provided project and release management for all pre-production environment projects for

world-wide operation of Walgreens Pharmacies. Created overall environment strategy. Participated in test data strategy definition. Participated in automation projects, smoke testing, and ensured new environment

readiness. Promoted to Release Lead, then, later to SCM Release Lead and Merge Manager. Used tortoise svn for windows and linux svn, bamboo, artifactory, jira, and home grown

tools to build and deploy application components and/or full releases. Merge Manager for full weekly merges.

Developed Automation for merge processes reducing time-to-complete merges to 2 hours a week from the previous 8-24 hours it was taking manually. (Details below)

Integrated merge automation with Jira (heavy integration using curl and REST APIs). Participated in definition of VM-based infrastructure. Provided environment management consulting to development teams, QA and integration

teams, and performance test teams. Defined and documented standard operating procedures for all environment-related

operations including build outs, refreshes, retrofits, hot fixes, and ticketing system procedures for all ticket types (Jira, QC, BMC).

Trained new environment team members. Managed risks and issues. Provided regular management reporting and presentations. Unix/Linux/Solaris scripting for environment operations using ksh, bash, python, awk, and

perl with MySQL backend. Testing and troubleshooting for internal tools and dashboards. Trained. managed and interacted daily with near-shore and off-shore teams. Demonstrated success in planning and controlling large-scale projects within time-lines

and budgets Use of delegation and effective communication. Conflict/issue resolution. Created php/perl/bash/ksh/HTML/mysql tools for a lengthy DHCP/DNS project for an

upcoming technical release providing improved communications in all Walgreens stores and between stores and Corporate systems and databases. Designed, developed and tested such tools. Built DNS server on a vmware platform (using Suse 11.3 Linux VM), and supported it for that project.

Designed, developed, and tested merge automation scripting (svn bash, ksh, python, csh, awk, perl) for SCM department. Integrated heavily with Jira for ticket and sub-task creation (for merge conflicts), start-progress, resolution and closure.

Josserand Ace ConsultinG November 2013 – March 2014Sr. Web DesignerSr. Marketing SpecialistSr. Release Mgr.

Responsibilities: Defined requirements for a restaurant’s e-commerce-based website (Andale Andale of

Eagle Creek, OR.) Designed and implemented database-driven (MySql) website with full restaurant-site

capabilities. Used PHP, HTML5/CSS3, Javascript, jQuery, Ajax, Bootstrap, Python, Bash, Awk, Perl,

Csh, and other tools including teamsite, livesite, sitebuilder, wordpress, etc. Managed website release versions.

Nike, Inc. June 2012 – November 2013Sr. Program ManagerSr. Environment ManagerSr. Release Manager

Responsibilities: Created overall strategy for the Environment Program Managed Environment Program projects Designed Training Curriculum and Materials for Env Prog New Hires Participated in Test Data Strategy Definition Managed and Coordinated Releases and Refreshes Participated in Automation Projects for smoke testing, new environment readiness, etc.

Participated in Definition of Cloud-based infrastructure & implementation into environments

Provided Environment and Release Management Consulting to Dev teams, Integration teams, QA teams, Performance test teams, etc.

Tech-Writer: Defined and documented Standard Operating Procedures (SOPs) for all Environment-related operations including build outs, refreshes, retrofits, hot fixes, ticketing system usage, etc.

Program/Project Manager: Built a strong team that managed environments for Build and Test across multiple technologies

Documented and prioritized functional/technical requirements for various multi-functional teams

Worked closely with all stakeholders on development, integration, QA, performance test, and all Release Management teams creating and/or optimizing solutions

Provided training to all environment managers and wranglers across teams; both on-shore and off-shore

Ensured QA tool sets effectively used Managed and Mitigated Risks and Issues Regular Management Reporting and Presentations Unix/Linux/Solaris scripting for environment operations and maintenance including

deploys of code packages, database objects, and content Jboss, CQ5, Akamai, Apigee, Sterling, other applications Performed Deployments, Refreshes, Retrofits, Updates, and other maintenance daily Participated in all major release events Trained and managed or otherwise interacted with offshore wranglers, database admins,

and site operations personnel. Demonstrated success in planning and controlling projects within timelines and budget,

use of delegation and effective communication. Conflict/issue resolution Ran large scale web-based e-commerce projects Used HP Quality Center, Jira, Confluence, Xenu and other management tools to track

defects and repairs. Interacted with Oracle IDM team to insure correct implementation of sso technology.

Chipandachairfreeseat.com April 2012 – June 2012Sr. Webmaster/Website Designer/Release Manager

Responsibilities: Program management from conception to release and post-release support Website and database design and maintenance for membership site HTML, PHP, MySql, Python, Bash, Awk, Javascript, etc. Managed all code releases

Fujitsu America, Boise, ID March 2007 – April 2012

Responsibilities: Sr. Program Manager, Sr. Project Manager, Sr. DBA Manager Sr. Release Manager for Oracle projects SunGard Data Center Support Technical Projects Management Sr. Oracle Consultant Sr. Oracle Database Administrator Sr. MaxDb Administrator Sr. SqlServer Administrator Sr. SAP Oracle Administrator Sr. Oracle Applications Administrator (Oracle EBS) Sr. Linux Systems Administrator

Sr. Backup/Restore Manager Disaster Planning and Recovery Testing

o Tivoli TSM, Symantec Veritas Netbackup, Rman Supported LiveCache, LanFree SDLC Methodology Expert Offshore and Vendor Management and Coordination (services/personnel/resources) Provided support for…

o SAP Applications and Oracle databaseso MaxDb databaseso SqlServer databaseso Deltek Applications

Weblogic Time and Expense Costpoint

o Impromptuo Cognos

Supported Customer Applications, Systems and Databases for…o Honeywell Corporation

Release Manager for… IBM AIX, RHEL (Linux), Oracle 9i/10g/11g, MaxDb, SqlServer

2005/2008 and related applications such as SAP Sr. DBA and DBA team manager for…

Corporate level data backups, restores, and refreshes, using Tivoli TSM, Symantec Veritas Netbackup, etc.

Responsible for all managing and supporting application releases, product upgrades, backup scripts and documentation.

o Nana Corporation Release Manager and Technical Project Manager responsible for RH

Linux, Legacy Oracle Financials, Deltek Time & Expense, Deltek Costpoint, various reporting and monitoring tools, Dataguard, Rman, Disaster recovery, capacity planning

o Yamaha Sr. System Administrator (RH Linux) Sr. Oracle Financials Apps DBA and Sysadmin

o GES Oracle database support

o Buehler’s Foods Oracle database support

Awards Recipient of 2008 Honeywell Award Recipient of 2009 Honeywell Award Recipient of 2010 Honeywell Award Recipient of 2011 Honeywell Award Recipient of 2007 Delivery Excellence Bonus Award

“Jesse [Josserand] is on an annual support engagement with Nana. Jesse has been key to stabilizing support services and restoring customer confidence. He has added new support processes for Nana and these processes have been shared with many other support engagements increasing productivity and strengthening our relationship with the client.  The Nana team's outstanding performance has consistently delivered at 50 percent plus margin for this engagement.”

Recipient of 2008 Honeywell Project Bonus Awards Recipient of 2009 Honeywell Project Bonus Awards Recipient of 2010 Honeywell Project Bonus Awards Recipient of 2011 Honeywell Project Bonus Awards

January 2002 - 2014

Red Oak Academy, Inc., Houston/Dallas, TXV.P. and Sr. Director of Technology and Internet MarketingEducation and Curriculum Program ManagerDirector of Technical SupportDistance Education Delivery Technology ConsultantSr. Webmaster, Sr. DBA, Sr. System AdministratorCo-Owner

Responsibilities:Red Oak Academy (ROA™) was one of the 1st, if not THE 1st Online School started by Director of Education, Frank McCollum in 1995. It offered Kindergarten through 12th grade education via the Internet. Also offered were Summer School and Adult Night School (though classes are available around the clock). They used real teachers, real books, and classes were offered in both a classic structured approach and a self-paced approach. Students interacted with teachers via video, chat, and email interfaces. Some online e-books were used, but most students preferred the school’s use of real textbooks.

ROA, was originally known as Internet Home School (IHS™). I was Sr. Webmaster, Sr. DBA, and Sr. System Administrator. During this period (6/2001-1/2002), I moved the site from its original host and registrar to another hosting service and to a Linux platform. I converted all content to PHP, added dynamic content driven by a MySQL database, and created a friendlier User Interface.

In January of 2002, IHS was reorganized into ROA. At this time, in addition to previous responsibilities, I became Co-Owner, Distance Education Delivery Technology Consultant, Director of Technical Support, Education and Curriculum Program Manager, as well as V.P. and Sr. Director of Technology and Internet Marketing (my ty-hat role as with many projects I’ve done). In these new additional roles, I took the company to new levels of online interactivity and improved marketing and marketability. My marketing research caused me to recommend and, subsequently, implement additional domain names for all top-level TLD’s (.com, .net, .org, .us, .info, and .biz which at one time or another have been in use). My marketing plan also had ROA acquire additional domain names appropriate to specific educational venues rather than having the single main site (www.redoakacademy.com) and other front doors (www.redoakacademy.net, etc.). Thus, I added highschoolonline.net, jrhighschoolonline.net, elementaryschoolonline.net, nightschoolonline.net, onlinesummerschool.com, onlineprivateschools.com, and others.

I created new logos, a totally new look-n-feel to the site, and added several sorely needed features for such an online educational entity. For instance, I added security using a combination of htaccess files and database encrypted login and password validation. I redesigned the site, created new logos, added secure access for teachers, parents, and students. I added performance metrics for students and enabled web-based, email, and physical-mail access to student records for appropriate parties. These performance metrics track login and logout times; specifically (for students AND teachers) I track daily and per-class sign-in and sign-out times and notify appropriate parties if times between classes exceed certain metrics (which default to 15 minutes for breaks and 1 hour for lunch and dinner). I created unique marketing approaches allowing ROA to achieve high search engine positioning using my proprietary and legal methodologies. I added bi-directional video capability for teachers and students to interact. I am preparing to roll-out a new bi-directional video capability that will work with any server, any firewall, any proxy server, and any bandwidth. This new technology will allow up to 30 simultaneous students to interact with their teacher.

Responsible for all I.T. Operations: Backups, Test, Development, and Production servers and web sites. Linux, Apache, PHP, MySQL Administration.

Modeled, designed and implemented multiple domains and associated websites, UNIX/Linux cron scripts, PHP, Java, Python, Awk, Perl, Bash, and MySQL

Dynamic database-driven web sites with E-Commerce, Enrollment, Attendance, Assignments, Grades, and other tracking and reporting capabilities

Business Development, Marketing, Advertising, Branding, Logo and other Graphic Design, Web Site Design and Implementation

Technical Support Conceived and designed specialized Purchasing, Educational, Learning and other

demographics-gathering and analysis processes and software that generates customized educational plans based on such demographics.

Program management for Computer Education and Related Curriculum Development Video production and presentation (stand-alone and web-based) for sales, marketing and

curriculum delivery. Online marketing and search engine research and management for all associated

domains and sites.

Josserand & Associates Consulting Group, Houston/Dallas, TX August 1998 - PresentSr. Principal Consultant/Owner

Responsibilities:Led multiple Oracle implementation projects at major companies and acted as program manager on several engagements. Responsibilities have included project assessment/management and resource anaylsis/allocation. Has strong Oracle EBS Applications implementation history. Software Applications, Testing, Product and Program Project Manager since 1982. Capable of effectively communicating with Executive Board Members. Developed and conducted training sessions for super-users. Provided multi-platform post implementation support. SDLC Methodologies: EDS, Arthur Andersen, Oracle AIM. Developed proprietary Parallel Methodology that reduces time-to-complete and time-to-market by up to 100% over standard methodologies. Experienced with most Oracle EBS Applications modules including WMS, WIP, BOM, GEMMS/OPM, MRP, MPS, INV, HR/PR, GL, AR, AP, etc.

Modeled, designed and implemented domestic and international distributed architectures Researched, Evaluated, Acquired, Installed, Implemented, Upgraded, Patched, Tuned,

Customized, and Integrated hardware, operating systems, databases (Oracle v7x through 9i), applications (Oracle 10.7 to 11i) and more for multiple customers on multiple, sometimes simultaneous projects requiring a high degree of multitasking.

Responsible for support of Oracle database systems, including database administration activities, database performance monitoring, tuning, capacity planning and disaster recovery.

Performed Oracle upgrades and data migrations on multiple dissimilar platforms. Diagnosed various database problems and bugs, tested and applied patches. Performed database and application code tuning including SQL*Plus and PL/SQL. Has used custom and 3rd-party scripts and database tools including Quest, BMC, and

others. Designed and Implemented scripts to automate Oracle backups utilizing different

approaches such as hot and cold backups, export and import utilities, 3rd-party utilities, UNIX job scheduling (cron) and all script languages including Python, Bash, Perl, Awk, Bourne, Korn and C-shells

Reviewed and developed Oracle SQL*Plus and PL/SQL stored packages and procedures.

Reviewed application code and made performance recommendations, identified and tuned resource consuming SQL statements.

Enhanced index performance. Recovered customer data from corrupted Oracle Financials databases when even Oracle

support could not, thereby saving customers days, weeks, or months of data re-entry time, custom application development re-writes, etc.

JacG™ Projects…

November 2013 - March 2014Various CustomersDomain, Website, Database Development and SupportVoice-Overs, Commercials, Audio Book Production

September 2006 - February 2007Health Markets InsuranceSr. Oracle DBA and Applications DBASr. Linux System AdministratorResponsible for a significant Corporate implementation of Oracle Financials v11i on Dell and HP hardware in a large corporate datacenter. Managed planning for and successful testing of Disaster recovery methodologies with SunGard. Maintained all automation for backups and monitoring of systems. 24-7 on-call schedule. Assisted team of 20+ consultants in implementation project.

May 2005 - February 2006Arena Brands, Inc.Sr. Projects and Oracle Program Implementation ManagerSr. Oracle DBA and Applications DBASr. Unix System Administrator

In the role of Sr. Projects Manager, I was responsible for several simultaneous projects; EDI research and analysis for replacement of an antiquated EDI System, Warehouse Technology research and analysis for institution of technological improvements in Pick/Pack operations, and Shipping Technology research and analysis for institution of technological improvements in Shipping operations. In these parallel project management positions, I researched, recommended, acquired, and implemented solutions to replace an antiquated EDI system and methodology. I improved the capabilities of the existing system by acquiring and applying upgrades to software and systems not upgraded since the late '90's and by writing UNIX and Windows job control scripts to help automate the existing processes. I also enhanced integration code in Oracle PLSQL for applying EDI data to Oracle Financials Order Interface tables and processed that data into the Order Entry System. I assisted warehouse personnel in generation of ASN's (Advance Ship Notices) and transmitted them to Trading Partners. I interfaced with new Trading Partners to add them to the EDI system. I interfaced with existing Trading Partners to resolve problems with existing EDI communications. I successfully negotiated waiver of thousands of dollars in charge-backs from Trading Partners due to the antiquation of the existing EDI system. I also, researched, recommended, acquired, and implemented solutions to automate and bring a higher level of technology and automation into warehouse and shipping operations. In this process, upgrades to ASN systems from E-SupplyLink.com were acquired and applied by me. Also, in this process, new software from HighjumpSoftware.com (a 3M company) and Creative Logistics Solutions (InfoShip) were acquired at my recommendation following my research and analysis of related available products in the marketplace. In this research, RFID capability and the ability to upgrade later to full-blown WMS were essential considerations. I managed these three projects simultaneously and worked closely with power users and vendors of software products to create testing scenarios, as well. I also research and acquired quotes for hardware, operating systems, and database platforms for such new EDI, Warehouse Management, and Shipping solutions. In addtion to project management duties, I also performed the jobs of EDI Operator, Sr. Unix System Administrator, Sr. Oracle DBA and Sr. Oracle EBS Applications DBA. In these roles, I troubleshot, debugged, and resolved hardware problems, operating system problems (requiring patches, kernel changes, etc.), and application database corruption problems (resolving them all).

October 2002 – September 2004HHCST.Org (Hebraic Heritage Christian School of Theology)Chief Technology OfficerProgram Manager and Curriculum Delivery Specialist

The Hebraic Heritage Christian School of Theology (HHCST) is a bible college start-up that holds online college level courses; live and recorded, and planning for a live physical campus in their near future.

As CTO for this Internet-based, as well as Brick-and-Mortar Bible College start-up, I was a one-man I.T. Shop responsible for everything from systems, database and applications support to executive level budgeting and reporting to the Board of Directors.

My responsibilities included all computer and internet activities and security, developing and maintaining the various websites and delivery technologies; video, audio, database, web, etc., defining and implementing all related standards and procedures, evaluating and implementing related hardware and software technologies, etc. Designed and developed editor/producer content management system. Responsible for over 15 test, development, and production websites, Linux Servers running Apache, PHP, MySql, etc.

2000-2002PSE&G NuclearSr. Oracle Project ManagerDesigned, Created, Modified, Maintained/Supported DCRMS management system in Oracle. Integrated and provided support with and to Peoplesoft ERP. System Administration of Unix and Windows systems.

Sept 2002 – May 2003Verizon WirelessSr. Oracle DBA/Project ManagerManaged several Oracle projects interacting with development and applications teams to improve existing operations, document procedures, and reduce time to complete projects.

May 2003 – September 2003Construction News ServiceSoftware Development Manager, Sr. Director of Technology, Acting CTO

CNS brought me in as Software Development Manager to drive a new development process and recover their customers’ good graces after CNS, without me, had many failed software release attempts with no management or testing in place. These bad releases had caused CNS to lose face with and income from customers throughout their Colorado and Texas markets in the first two quarters of 2003. These customers had withheld funds due CNS totaling over three quarters of a million dollars because of the lack of desired features and failure of previously working features after such bad releases. In order for CNS to get paid by and retain those customers, I was tasked with a project to repair the broken components, add missing component features required by these unhappy customers, and enhance the design and performance of all components including web site and database. I was given a project time-line of May 15th to July 1st, 2003 with a drop-dead production release date of July 1, 2003 to complete a development and test process and release to production, key features required by these unhappy customers. I met the deadline on time and in budget. In fact, we released 1 day early on May 31st, 2003, successfully, with a smooth roll-out and zero bugs reported. As a direct result, CNS was able to retain those customers and recover the three quarters of a million dollars previously unpaid by those previously unhappy, now very happy customers. I was immediately promoted to Sr. Director of Technology, made acting CTO, and given the reins to both software development and I.T. departments. During the above project, I had to redesign the development environment to cause it to more effectively mirror the production environment. I also had to design a test environment identical to production, acquire the hardware for same (as it was non-existent upon my arrival), implement and test it, as well. I co-architected a production architecture consisting of 3 hi-speed web servers, 3 hi-speed database servers, front-ended with a Nortel/Alteon for load balancing and SSL acceleration. I defined standards and procedures and implemented same for the SDLC processes. I defined and assigned participant rolls and responsibilities within those processes to staff in the I.T. Systems, Database, and

Development departments. I assisted DBAs and developers with database and application design and analysis. I found and directed redundant indices be dropped, unique indices be created where none existed, and others be enhanced for query optimization. I also redesigned several reports available to customers to enhance accessibility, content, and performance. Additionally, I participated in advertising and marketing planning efforts and related web site and database design enhancements, created a test front-end dashboard site for such purposes, made several recommendations for types of, targeting aspects of, and pricing for advertising media varying by targeted page on the site. Initially, I had 3 direct developer reports while in the role of Software Development Manager. After promotion to Sr. Director of Technology and acting CTO, I had 4 direct reports and 6 in-direct who reported to the Director of Technology under me. I reported to the CEO.

December 2002 – February 2003K-Force/Enterprise ProductsI.T. Projects Manager

Managed acquisition projects Migration of and/or re-implementation of several applications including…

o Indus EMpaco Indus Curatoro LIMS products from multiple vendorso …and others.

Hardware/O.S. environments included…o Oracle RDBMSo Oracle Financials 11i including MFG and related moduleso UNIXo SCOo MicroVaxo VMSo Windows NTo Windows 2000o …and others.

Created and updated project plans, assigned tasks and resources Created project documentation Created and implemented project standards and procedures Modeled, designed and implemented project web site for management controls 2 direct reports, several indirect Oil & Gas Industry

Nine Rivers Technology January 1998 - July 1998Principal Consultant

Responsibilities: Business development Technical management Principal consultant Project Management Oracle Database administrator UNIX system administrator Application modeler, designer, and developer Business analysis Testing SDLC Methodology

Blue Cross and Blue Shield of North Carolina Front Runner Oracle/Powerbuilder Custom Applications

Generations Family Health - Diamond 925 Implementation Glen Raven Mills Oracle Project Accounting Implementation NRT Boot Camp Training Class Setup

SHL/MCI SystemHouse, Houston, TX November 1994 - January 1998Manager, Systems IntegrationSr. Enterprise Systems Architect

Responsibilities: Planned Server Deployments Ordered, Configured and Installed HP-UX Servers, Operating Systems, and Oracle EBS

Applications Coordinated Server Exports to International Locations Performed EBS Application and Data Placement according to Oracle Optimal Filesystem

Architecture Standards Installed, implemented, documented, and supported operating environments and

applications including Oracle Financials (EBS), HR/Payroll, GEMMS, Fison VG LIMS, Indus PASSPORT, RailTrac, etc., in development, test, and production environments on internationally distributed HP servers in client/server environment across international LAN/WAN

Defined and implemented development standards and procedures including program specifications, test plan specifications, technical and user documentation, etc.

Wrote technical manuals including Development Standards and Procedures, System Administration and Maintenance, Performance Tuning, Support Transition, etc.

Performed user-acceptance tests, system stress and performance tests, etc. Trained administrative staff Performed UNIX Kernel and Oracle Rdbms tuning and network debugging (for SQL*Net

v1 and v2) Defined and implemented custom applications, development standards, procedures, and

environment Assisted in definition of requirements for Network Operations Center Huntsman Corp. Enterprise Wide Conversion from Texaco Legacy Systems Oracle 10.7

Financials and HR/PR Implementation Other Oracle 10.7 Implementations: Bluebell Creameries, AMPI, Hampshire Chemical,

Petroleum Helicopters, EniChem, Alpina, Rexene, etc.

EDS Business Consulting Group, Plano, TX August 1994 - November 1994Sr. Technical Architect

Responsibilities: Helios Time and Expense Oracle Client/Server Implementation Project Senior DBA and Application Designer Designed, Implemented, and Documented setup/use of SQL*Net V2, ODBC7, Microsoft

Access v2.0 Trained and assisted developers Used Oracle Reports, Data Browser, SQL*Plus, PL/SQL Created all development standards and procedures, testing, and production

environments Analyzed and recommended Sun Solaris V2.3 Kernel tuning steps Tuned Oracle DB Performed network and ODBC7 debugging Integrated MsAccess with Oracle RDBMS via ODBC Upgraded Oracle RDBMS

Arthur Andersen & Co., Houston, TX August 1993 - August 1994Technical Manager

Responsibilities: Designed, Implemented, Documented, Supported customizations to Oracle Order Entry,

Revenue Accounting, and Inventory in development, test, and production environments Performed user-acceptance, stress and performance tests Assisted administrative staff withHP- UX Kernel and Oracle Rdbms tuning, network and

DTC debugging Designed, Implemented Benchmarks (data uploads AS400 to Novell Server Oracle

database Responsible for all technical aspects of implementation of Oracle Database Development

System V7 and Financials V9.4 Validated application designs, planned database sizing, assisted Oracle Core Systems

Technician with installation, defined standards for program specifications, development, Unit Test, and Quality Assurance

Performed Roles of acting I.S. Director, Programmer Supervisor, Senior System Administrator, DBA, and Technical Manager

Performed HP-UX and Oracle kernel modifications Trained developers and administrative I.S. staff Wrote custom version control software for tracking application design changes Designed code libraries Wrote all application creation, setup, porting code, UNIX scripts, SQL scripts, etc. Designed, implemented sub-application consisting of database-level triggers and

procedures for tri-directional interface between custom legacy "Services" applications and Oracle Financials G/L, F/A, and R/A tables (Oracle EBS)

Smith International Rental Tool and Services Oracle Financials Implementation and Customization

Sysco Foods AS400 to Windows NT Oracle SQL*Loader data load benchmarking Weatherford US, Inc. Custom Oracle-based "Services" Application and Oracle Financials

Implementation

Integrated Business Systems, Houston TX 1991 - 1993Oracle Specialist

Responsibilities: Project leader Application design, specification, development, testing, administration, documentation,

training, and support ORACLE Corp. application development consultant Brown & Root security systems design/development and program specifications

standards development for IPMS project using Case*Designer, Case*Dictionary, Forms, Reports, d other Oracle tools

General Electric Oracle SQL*Forms 2.3 and 3.0 Instructor Metropolitan Transit Authority Progress Application interface to Oracle Government

Financials, Oracle Training

American Business Solutions, Inc. 1982 - 1991Josserand, Josserand & Myers, Inc.Dallas, Corpus Christi, and Houston, TXOwner, Senior Principal

Responsibilities: Project and technical management of up to 20 sales and technical personnel Market research Hardware and software product acquisition, evaluation, and porting

Production of custom multi-user and network-based hardware/software solutions including needs and requirements analysis, system specifications, CASE database modeling, design and development, user and technical documentation, as well as user and technical training

Provided on-site and remote hardware/software support for Basic, C, and Oracle EBS applications on Ms-Dos and UNIX platforms

Performed Oracle DBA services and training for version 6 & 7 database instances and tools

UNIX administration and training Applications produced, marketed, and supported Medical Management System Dental Management System Chiropractic Management System Veterinary Office Management System Integrated Accounting and Insurance Benefit Management Aircraft Maintenance and Supply Management System w/integrated accounting (for

Beech Aerospace, Grumman Aerospace, Lockheed International Logistics Division – total of more than 11 sites)

Construction Job Cost System Manufacturing System Full accounting, sales management, work order, loading ticket, Point-of-Sale, and Sales

Counter-Invoicing System (for Olsen-Kessler Meat Company) Performed Integration Test Services for the International Bureau of Software Test (AT&T

project, using custom scripts, similar to winrunner/loadrunner.

Moore Business Systems, Dallas TX 1980 - 1982Programmer AnalystDocumentation Specialist

Responsibilities: Production of technical and end-user application manuals for multi-user Dental Practice

Manager software/hardware package National technical and customer support of same in addition to three trucking software

applications Support Team Leader responsible for three other personnel

LTX Corporation, Newton MA 1979 - 1980East Coast Training Coordinator

Responsibilities: Customer Training (Delco, Motorola, Hughes Aircraft, etc.) in the programming, hardware

maintenance, and support of high speed LTX analog and digital test equipment based on Data General Nova 3 and 4 with LTX-OS (version of Data General's OS and Business Basic)

Produced lesson plans and supporting documentation Training held at corporate offices and customer sites

Compugraphic Corporation, Wilmington MA 1977 - 1979Technical Instructor/Field Service Engineer

Responsibilities: Supported and maintained 34 models of computerized phototypesetters and equipment Component-level repair technician 100% Travel throughout Texas, Oklahoma, Arkansas, and Louisiana Responsible for Company car, expense account, over $3000 in spare parts, tools, and

Tektronix oscilloscope

Performed customer phone support (Dallas office) Trained field engineers in Wilmington corporate training center Produced lesson plans and supporting documentation

Educational Background

South Texas Commercial College, Corpus Christi, TX, 1972. Executive Business Management and Data Processing GPA 98. Two Year College-Level Program, Completed Early, Received Associates equivalency

certificate in under 14 months.

Community College of the United States Air Force, SAFB TX, 1974. Communications and Relay Center Equipment Repairman Academic and Technical Instructor GPA 96.4. Received 2 College Level Accredited Associate Program equivalencies.

New Zion Fellowship School of Ministry, Houston TX, May 1992 Certificate of Ordination GPA 91.

BMC, Houston TX, 1996. Certificates in BMC Patrol installation, BMC Patrol Programming courses, and BMC

Patrol Sales Training

Certificate: Windows NT v4 and IIS Installation, Configuration, and System Administration, Houston TX, 1997.

Additional Self-Study and Proficiency in Installation, Administration, and Use of Visual Basic, PHP, MySQL Database, Squid Proxy Server, Tomcat, Apache Web Server, HTML5, Java, Active-X, UNIX scripts (Ksh, Csh, Bash, Python, Perl, Awk, etc.), Perl, and other CGI scripting languages.

Military Training And Experience

January 1974 - April 1977USAF, Sheppard AFB, Wichita Falls TXElectronics Instructor

Trained as Communications Center Equipment Repairman and Electronics Instructor receiving overall 96.4 GPA from accredited USAF technical school. Taught DC principals through microwave to over 30 MOS's from Teletype technicians to missile system repairmen. Crypto trained. Held TS clearance. Squad Leader and Dorm Chief during Basic Training. Achieved grade E-4 in less than 3 years. Honorable Discharge. Full benefits.

Professional And Business Affiliations

Member in Good Standing, Premier Expert Net Member in Good Standing, Consultants Registry of America Member in Good Standing, National Association for the Self-Employed Published in The Who's Who of America Published in the National Biographical Foundation's 2002 edition of the America's Top

One Thousand Published in Who's Who in American Business Published in the American Biographical Institute's Tenth Edition of the International

Directory of Distinguished Leadership

References available upon request

What I do

I have been a contractor and have worked in the corporate world as a direct, full-time employee.

I am happy and able to function in either role, equally well.

Therefore, I'm seeking either long-term C2H contracts or permanent employment.

I'm most interested in the following types of positions...Environment Wrangler/ManagerRelease ManagerSCM OperationsIT Manager/Director (I'm a 1-Man IT Shop, so a small company that would keep me around the rest of my years would be perfect)DBA ManagerSW Development ManagerProjects ManagerProduct Manager... or similar.

However, having said that, I would be happy in any of the following roles...CTO, Sr. Director of Technology, Software Development Manager, Sr. Project(s) Manager, EDI Dept. Manager, Sr. System Administrator or DBA Manager, Sr. Systems Administrator (Unix, Linux, Windows), Sr. DBA or Sr. Oracle EBS Applications DBA, Sr. Webmaster Manager or Sr. Webmaster.

I prefer permanent, full-time employment, but contract-to-hire (if a true commitment to same) would be considered, especially if long-term.

Technical specialties include HTML, Java-script, PHP, Perl, Ksh, Python, Awk, Bash, Oracle DB, MySQL, SQL*Plus, PL/SQL, and more.

I will travel anywhere, anytime.

Good Things About Me

I know my stuff, am an all-around ‘can do it all’ guy. If I don't know or remember something, I know how to find the information and use it. I follow procedures and create them when they do not exist, so that others can accomplish the same tasks in the same way.

I am comfortable as a roll-up-your-sleeves kind of manager/team leader or as a team member and can also work well on my own.

I get things done on time if it is at all possible to do so.

I know my stuff when it comes to Oracle EBS Application (also, known as Oracle Financials) and Oracle Database, Microsoft, and other databases (and have been doing that since 1987).

I am both an Sr. Oracle AND SQLServer DBA, as well as, an Oracle EBS Apps DBA and SysAdmin.

I'm a SQL and PL/SQL programmer and an integration expert.

I'm a Sr. System Administrator for Unix (including Sun Solaris, HP and other forms of Unix)... same for Linux and Windows and Network administration.

I'm an excellent webmaster able to design and implement database driven content management systems and applications, coupled with javascript, Unix scripts (Awk, Bash, sh, ksh, Python, Perl), PHP, MySQL, and more.

My documentation and communication skills are top notch!

I'm a great project manager, able to multitask, and an excellent marketing and sales person, as well.

I've performed in the following roles by responsibility and/or title; hardware designer, assembler programmer, applications programmer, system administrator, database administrator, projects manager, software development manager, database development manager, dba manager, applications development manager, software vendor relations manager, Sr. Director of IT and CTO. Thus, I can communicate effectively across all levels of personnel.

Due to my extensive, wide background and experience, when a problem occurs with systems, I can usually pin point it with very little research (i.e., Triage is one of my specialties).

As a DBA, I have...Designed, installed, monitored, maintained, secured, upgraded, backed-up and performance tuned Oracle, and other databases, related applications and web sites.Played major role in ensuring company databases, which underpin corporate systems, were accurate and available.Used Oracle Import/Export, Rman, Dataguard, and other related tools.Designed, tested and implemented recoverable, fault resilient and fault tolerant systems and databases.

My Responsibilities have included these things I've done and more...Defined, planned and implemented database installs, upgrades, and maintenance (including patching).Defined, planned and implemented Oracle EBS Applications similarly.Installed and configured relevant network components to ensure database access as well as database consistency and integrity.Configured systems for use in development, testing and production environments.

Adhered to change control and testing processes for modifications to Oracle Applications and databases.Wrote and maintained documentation, to an appropriate standard, for relevant processes and procedures.Performed proactive monitoring and maintenance using system management tools and custom scripts.Responded to and resolved database access and performance issues.Monitored, optimized and allocated physical data storage for database systems.Have been pro-active in monitoring of database and application system backups, including restores, refreshes, clones, etc.Worked with all areas of IT and users from data entry to executive level to ensure that data migration, database cloning, imports and exports (including refreshes, retrofits, etc.) were correctly implemented to support project work.Managed and controlled access to databases and systems.Established appropriate end-user database access control levels.Adhered to Database related Service Level Agreements (SLA).

I am Quality focused, a clear communicator with a professional attitude and excellent problem solving skills.

I have extensive experience installing, configuring and supporting multi-tier, mission critical, production systems including Oracle EBS Applications systems (also, once known as Oracle Financials).

I've been an Oracle DBA since 1987, and have supported other databases in that role, as well (such as Microsoft SQL Server, Mysql, and others). Oracle DBA skills include versions 6, 7x, 8, 8i, 9i, 10g, and 11g.

I have extensive Unix and Linux skills (Sun Solaris , HP-UX, AIX, RHEL, and others) that I have used to support Oracle database, Oracle EBS applications and other products across multiple servers, and am a shell script expert (sh, ksh, python, bash, csh, perl, etc.).

I have a good understanding of many types of NAS, SAN, RAID and other storage hardware, with a particular focus on business continuity processes and procedures.

I am a designer of fault-tolerant, fault-resilient, fail-over, and load-balanced systems. Experience includes EMC, Hitachi, Net App, and others.

I have used RMAN and SAN snapshot-based backup and recovery technologies, as well as Worm optical archive backup technologies.

I have Knowledge of Oracle EBS Applications through version 11i, as well as related tools and utilities (ad* tools, enterprise manager, Toad, and other 3rd-party monitoring tools).

I have extensive hands-on database performance tuning and troubleshooting experience.

I'm a very quick study and quick to gather, comprehend and understand an organization’s goals and objectives.

I have excellent written and verbal communication skills, as well as having great interpersonal skills.

I have the ability to present ideas in user-friendly language, whether my audience is technical or not.

I am highly self-motivated and directed and pay keen attention to detail.

I have proven analytical and problem-solving abilities spanning 43 years industry-wide, technology-wide, and application-wide experience.

I have the ability to effectively prioritize and execute tasks in a high-pressure environment.

I have a very strong customer service orientation and have worked in and managed support organizations.

I have extensive experience working in team-oriented, collaborative environments.

I lead by example, facilitating a smooth running of teams.

I'm very aware of my often multiple roles and responsibilities in the processes used within IT and how those roles within a process affect others.

I enforce the use of proper procedures within teams and make recommendations for process improvement where appropriate and applicable.

I’m a complete team player at all levels, I identify where my own competencies need to increase or improve, and actively work to develop them.

I'm accountable for my own actions and deliverables. I enforce accountability and insist on high quality from others. I consistently demonstrate my own determination and high standards.

I continually challenge colleagues and offer assistance on issues to improve quality.

I always demonstrate a global understanding of business processes and thinking. I build upon and develop the ideas of others. I think laterally, as well as multi-dimensionally, approaching issues from different angles.

I propose appropriate approaches and solutions for resolving issues and successfully deliver and support current business strategies and tactics.

I set and work to demanding, quantified goals and standards and am focused on achieving quality results. I take accountability for driving results with and through others; ensuring achievement is in line with goals. I make things happen. I intervene promptly when results may not be achieved as planned or desired, and strive to provide the triage to accommodate success in every case.

I always strive to inspire others in the team to desire and achieve the same standards I demonstrate. I have been told I am inspirational to my colleagues and cause them to strive to match my standards.

I constantly promote the vision of the team and the high quality standards used within.

I willingly share my own experiences and learning in order to help others develop. I enjoy learning from others in that process. I coach others in raising their performance.

I take personal ownership for achieving agreed results and consistently delivering against goals. I adapt my own approach, when appropriate, to ensure goals are met.

I work to demanding goals and standards. I intervene promptly when results may not be achieved in a timely manner, making timely decisions and taking appropriate action to bring things back on track.

I have been a presenter for many years, regularly presenting to peers and to a wider audience, the functional work and challenges faced by teams. I take the lead in arranging sessions to promote the work of teams. I am influential in my opinions and respected for my particular application and business knowledge. I adapt messages according to the audience.

I champion new initiatives and act as a change agent. I actively demonstrate an understanding of changes by applying the new ideas and processes as well as working with others to transition to new ideas and changes. Where such SOP documentation of procedures does not exist or is poor, I create it or improve it.

I demonstrate an entrepreneurial spirit as well as enthusiasm, and display positive outlook and positive energy for my work and my colleagues. I continue to perform steadily despite disappointments and adversity. I maintain high morale of self and my work group. I help guide my team(s) during adverse times.

References are available on request.