Trabajo SCM Premaestria

8/16/2019 Trabajo SCM Premaestria

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3.5.4 PROCEDIMIENTO DE COMPRA DE SOLDADURA DE ALUMINIO

FUNDENTE PARA ALUMINIO FUNDENTE PARA PLATA

CAPITULO IV: IMPACTO CUALITATIVO DE LA GESTION LOGISTICA

4.1 AÑO COMERCIAL 2=13



4.4 RESUMEN DE PÉRDIDAS DE VENTAS E INGRESOS

CAPITULO V: PROPUESTA DE PLANEACIÓN LOG>STICA

5.1 PRO6ECCIÓN DE VENTAS 2=15

5.2 PRO6ECCIÓN DE VENTAS 2=1

5.3 PROPUESTA DE COMPRA PARA EL 2=15 VENTA 2=1

5.3.1 COMPRA DE LOS FUNDENTES 6 SOLDADURA DE ALUMINIOPROVENIENTE DE ITALIA

5.3.1 COMPRA DEL COBRE FOSFOROSO PROVENIENTE DE CHILE

CONCLUSIONES

ANE?O

ENCUESTA DE SATISFACCIÓN DEL CLIENTE

CAPI#ULO I IN&ORMACI


4/51

1 RESE=A )IS#ORICA

Solder / *%$ ',"/$ ,"&@$$ /,(&$+&$$ % +$ $"&($(&% 8 /*'&%&/)"- $+$(&-%/ /-+$*"$ / + $- 1 +-/ ')$+/ $,-")$(&% ,$"$ +$/-+$*"$ 8 $+$(&-%/ BABBITT ,$"$ &%#%&";$ 8 $,+&($(&-%/ &%*/)"&$+/ +$/

&%*/)"&$/ """$(&% 8 (+&'$)&$(&% $*)-'-(&% +()"&($ 8 ,"-8()-/ +()"%&($. T--/ +-/ ,"-*()-/ / $"&($% $ ,$")&" '$)"&$/ ,"&'$/ +$ '/ $+)$ ($+&$ $(*"- (-% +$/ %-"'$/ '/ /)"&()$/ (-'- ASASTM DIN 8 UNI. .S-+" )&% @$"&-/ $-/ K,"&%(&$ % +$ &%*/)"&$ +$ /-+$*"$ *")+$%$ $+$(&-%/ /,(&$+/ %-+/ /-+*(&-%/ ()&@$/ $ )-$/ /*/%(/&$/. E% %*/)"$ "&($ (-% / % L&'$ %*/)"- ,"/-%$+ / ($,$ /$""-++$" $+#*%$/ $+$(&-%/ ,$"$ *%$ $,+&($(&% /,(;($ % "/,*/)$$ +-/ /$;-/ +$ &%*/)"&$ '-"%$ * /-% ($,$(/ -"(" /-+*(&-%/($(/ ,"()&($/ 8 (-%'&($/.

. P"-*()-/ S-+" &%(+*8% $+$(&-%/ /-+$*"$ +$%$ A+$'" T**+$"/-+$*"$ LEGATIN K)"*&-/ /-+$*"$/ % @$"&++$/ /-+$*"$ F+*Q-/ 8)$'&% $+$(&-%/ /&% ,+-'-..U%$ $',+&$ #$'$ $+$(&-%/ /-+$*"$ L#$'$K ,+$)$ 8 ')$+/ "++%- ,+$)$ (-" /-"-. 9&)')$+/ A+$(&-%/ B$&)) E/)$-B$/ $+$'" ,$"$ ')$+&$(&%.

13 MISI


5/51

• É)&($: A()*$'-/ (-% &%)#"&$ ,"-/&-%$+&/'- "/,()- 9$(&$ +$/,"/-%$/.

• S#*"&$ 8 S$+*: E/)$'-/ (-',"-')&-/ (-% +$ /#*"&$ 8 /$+*+$-"$+ ,"-'-@&%- *%$ (*+)*"$ ,"@%)&@$.

• T"$$Q- % *&,-: P"-'-@'-/ +$ ,$")&(&,$(&% $()&@$ )--/ +-/'&'"-/ ,$"$ + +-#"- +-/ -Q)&@-/ (-',$")&%- &%-"'$(&% 8(-%-(&'&%)-/.

• C-'*%&($(&%: (-',"-')'-/ % '$%)%" *%$ (-'*%&($(&% $+"/,-%/$+ (-% + (+&%) -)-"#$%- /* "(9- $ +#&".

14 O8$E#IVOS ES#RA#?"ICOS

• C-%/-+&$" % + '"($- ,"*$%- %*/)"$ ,-/&(&% (-'- $"&($%)/,(&$+&$- % $+$(&-%/ %- ""-/$/ ,$"$ '$%)%&'&%)- 8,"-*((&% &%*/)"&$+ (-% +$ %$+&$ ($,)$" *% '$8-" %'"- (+&%)/ &%)"%$(&-%$+/.

• MQ-"$" +$ ($+&$ %*/)"- /"@&(&-.• MQ-"$" + /',- A'&%)$+ 8 +$ S#*"&$ 8 S$+* O(*,$(&-%$+ %

%*/)"$ ',"/$.• A*'%)$" +$ "%)$&+&$ +$ ',"/$ % + )&',-.• MQ-"$" +$ "+$(&% (-% %*/)"-/ (-+$-"$-"/ (-'- +'%)-/ (+$@/

% +$ -"#$%&$(&% &/'&%*8%- +$ ($%)&$ "(+$'-/.

1: PAR#ES IN#ERESADAS

PAR#E IN#ERESADA NECESIDADES @ E;PEC#A#IVAS

ACCIONISTAS I%("'%)$" + @-+*'% @%)$/. V%" &%)"%$(&-%$+'%).

COLABORADORES

E/)$&+&$ +$-"$+. A'&%) )"$$Q- /#*"-$#"$$+. R(-%-(&'&%)- 8 ,"-'-(&-%/. P$#- $ )&',- /$+$"&-/ 8-+$(&-%/ ,-" ,$") +$(-',$;$. C*',+&'&%)- +$ +#&/+$(&%+$-"$+ + ,$;/.

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 5


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CLIENTES

C*',+&'&%)- + ,+$- %)"#$. P"(&-/ (-',)&)&@-/. C$+&$ ,"-*()-/ 8 /"@&(&-/. S"@&(&- ,-/) @%)$. F+K&&+&$.

C$,$(&$ $$/)(&'&%)-(-%)&%-.

PROVEEDORES

R+$(&-%/ $ +$"#- ,+$-. C*',+&'&%)- +-/ ,+$-/ ,$#-. F&%$%(&$'&%)-.

COMUNIDAD

P"/"@$(&% + '&- $'&%). C*',+&'&%)- +$/ +8/ 8"#*+$(&-%/ + ,$;/. I%-"'$(&% 8 (-%-(&'&%)- $("($

+$ $()&@&$ +$ (-',$;$.GOBIERNO

E',"/$ -"'$+'%) (-%/)&)*&$. P$#- $ )&',- I',*/)-/.

S*,,+8 C9$&% M$%$#%) P" M$/)";$<


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15 OR"ANI"RAMA DE SOLDER

OR"ANI"RAMA AC#UAL

S*,,+8 C9$&% M$%$#%) P" M$/)";$< !

Gerencia General

Almacén

Reparto

Mantenimiento

Área de ImplementaciónÁrea de Producción

Almacén

Área Comercial

Personal operario

Recursos Humanos

Contabilidad

Área de Administración

JUNTA DE ACCIONISTAS

Calidad

Seguridad y SaludOcupacional


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OR"ANI"RAMA PROPUES#O

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 0

Gerencia General

Almacén

Reparto

Mantenimiento

Área de ImplementaciónÁrea de Producción

Almacén

Área Comercial

Personal operario

Recursos Humanos

Contabilidad

Área de Administración

JUNTA DE ACCIONISTAS

Medio Ambiente

Seguridad y Salud

Ocupacional

Calidad

Logística


9/51

1 PRODUC#OS BUE COMERCIALI%AN

ESTAÑO EN BARRASLegatec 30Legatec 40Legatec 50Legatec 60Estaño puro

ALAMBRELegati 30 R!ALegati 40 R!ALegati 50 R!ALegati 60 R!ALegati 60 A!MLegati "5!5Ag

LE#AMA$ BRON%E & %OBRELega'a( 0Lega'a( )*Lega'a( 5*Lega'a( +5*Lega'a( +,*Bra-i ..Bra-i ...

SO/A/RA /E *LATALega'a( )0Lega'a( )5Lega'a( 30 ecoLega'a( 35Lega'a( 45 1 45 ecoLega'a( 50Lega'a( 56 eco

METAL ANT.2R.%%.ONBeraco B+aia2orteMagolia2ederico ...

eus )

2N/ENTES*ara soldar alu'iio*ara soldar *lata*ara soldar 7roce 879ra( Tiig*asta acida2lu( : 04

Ela7orado por el autor

S*,,+8 C9$&% M$%$#%) P" M$/)";$<


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*ER2.LES /E *LOMO*ARA .TRALES

ALEA%.ONES /EESTAÑO!*LOMOLAM.NA/A O *LOMO*RO LAM.NA/A

*RE*ARA%.ONESES*E%.ALES /E TBOS

A LA ME/./A


12 Alicacin de las 4 S en S*lder

1 Seiri C+$/&($(&%: D&/)&%#*&"'-/ %)" +- * / %(/$"&- - %- %)"

++-/ -(*'%)-/ 9""$'&%)$/ '$)"&$ ,"&'$ $$$ - /(-"&$ ($Q$//)-(/ 8 -)"-/.

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 1=


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2 Sei0*n O"%: T--/ +-/ "(*"/-/ ',+$-/ % + ,"-(/- (-'-'$*&%$"&$ 9""$'&%)$/ '$)"&$ ,"&'$ *)%/&+&-/ 8 -)"-/ %%(-%)"$"/ % /* +*#$" $/%$- '-- * /$ +-($+&$- 8 ',+$-",&$ 8 ($'%).

3 Seis* L&',&$: R$+&$" + '$%)%&'&%)- *&,-/ 8 9""$'&%)$/ %*% /)$- (-%/"@$(&% ,)&'- '$%)%" +&',&$/ 8 -"%$$/ +$/"$/ )"$$Q- $/; (-'- +-/ *%&-"'/ 8 *)%/&+&-/ ,"-)((&%.

4 SeiFe0sG E/)$%$"&$": I',+'%)$" +-/ /)%$"/ 8 ,"-(&'&%)-/ %)-$/ +$/ )$"$/ 8 $()&@&$/ "+$(&-%$-/ (-% + ,"-(/-.

5 S/i0sGFe D&/(&,+&%$: H$(" + /#*&'&%)- +$ (-',"%/&% 8 ',+- $)-- + ,"/-%$+ * ,$")&(&,$ % + ,"-(/- +-/ /)%$"/ 8,"-(&'&%)-/ /)$+(&-/.

CAPI#ULO II MERCADO

31 ANALISIS DEL MERCADO

PerHl del c*nsGmid*r L-/ (+&%)/ /-+$*"$/ /-% /,(;($'%) +$/"&($/ ,"-*()-/ /$%&)$"&-/ "&($/ )*";$/ +()"%&($/ "&($/ -",$"$(&-%/ '$*&%$"&$/ ,/$$/ ',"/$/ "$&$-"/ $"&($/ """$(&% )$++"/ $((/-"&-/ &/*)";$ )$++"/ +$-"$(&% +',$"$/ 8 @&)"$+/ )(.

E%)" + '"($- (-'"(&$+&$(&% / %(*%)"$% +$/ ',"/$/ &/)"&*&-"$/$+ ,-" '%-" $+#*%-/ %*/)"-/ ,"-*()-/ "")";$/ 8 ,*-/@%-"/ &%,%&%)/.P$"$ +$ ',"/$ S-+" )$%)- (+&%)/ (-'- (-'"(&$+&$-"/ ","/%)$ /*'"($- -Q)&@-.

L*caliacin del seJmen0* I%&(&$+'%) % L&'$ / 9$ &- ("(&%- $,"-@&%(&$/ + P" 8 ,$*+$)&%$'%) / /) K,-")$%- $+ K)"&-" %V%*+$ C-+-'&$ 8 MK&(-.

La c*me0encia en el mercad*: E% + P" K&/)% ,-($/ ',"/$/$"&($-"/ /-+$*"$/. D +$/ ',"/$/ (-',)&-"$/ *%$ ++$/ $/$ /*(-%(%)"$(&% % /-+$*"$/ *")/ /-+$*"$/ ,+$)$/ (-'- S-+K$ -)"$/* / /,(&$+&$% % /-+$*"$/ /)$- 8 $+$'"/.

D +$/ ',"/$/ (-',)&-"$/ %&%#*%$/ ++$/ -"(% )--/ +-/ ,"-*()-/* S-+" -"( / +-/ &/)&%)-/ )&,-/ /-+$*"$/ 9$/)$ +-/ &/)&%)-/*%%)/ "/,()&@-/.

E% + +)&'- $- *%$ ("(&%) (-',)%(&$ 9$ /&- +$ &',-")$(&% $+#*%$//-+$*"$/ (-'- /-+$*"$ /)$- % 9&+- 8 @$"&++$/ ,"-*()-/ )"$;-/

(9&%$ $ '%-" (-/)- + (*$+ -"(% *% '%-" ,"(&- /&% (-%/&"$" +$ ($+&$ *-"(%.

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 11


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OMPETIDORES EN SE TOR DE SOLDADURAS

Sager, Cobres aleados, Soldexa, Indura, Soldeco, Soldaduras andinas

OMPETIDORES POTEN IALES

PROVEEDORES OMPRADORES

SUSTITUTOS

n en los cos#os debido a la escase$ del !lo%o & al$a de %a#eria !ri%a de ex#racci"n'

Ingreso de soldaduras de C(ina o)reciendo %enor !recio' O!ci"n de los clien#es !o#enciales de i%!or#

daduras o )unden#es, la o!ci"n *ue #ienen los consu%idores es usar soldaduras de %enor concen#raci"n'

+uer$an la baa de !recios !or #ener o!ci"n de co%!ra de las soldadu

Relacin de aJremiaci*nes eKis0en0es N- K&/) $#"'&$(&% ,$"$ /)/()-" * (-""/,-% $ +$ ')$+'(%&($.

Anlisis de r*dGc0*s sGs0i0G0*s N- K&/)% ,"-*()-/ /*/)&)*)-/ ,$"$ +$//-+$*"$/ 8 *%%)/ *%$ $+)"%$)&@$ ,$"$ * +-/ (-%/*'&-"/ "*($%(-/)-/ / $*&"&" +$/ /-+$*"$/ '%-"/ ,-"(%)$Q/ (-%(%)"$(&% +$/'$)"&$/ ,"&'$/.

Preci* de ven0a del r*dGc0*: E+ ,"(&- +-/ ,"-*()-/ S-+" /) % +$'&$ + '"($- +-($+ +- * 9$( $% '/ /" (-',)&)&@$ ,-"* $&(&-%$+$ /) + ,"-*()- ++@$ 'Q-"$/ ($+&$.

Clien0es1 L-/ ,"-(/-/ (-% +-/ (+&%)/ &',+&($% *%$ $()&@&$ /)"&()$'%)(-'"(&$+ 8 /-,-") $%) @%)*$+&$/ ,-" #$"$%);$ *% ,"-*()- -

/"@&(&-. L-/ $/,()-/ * /$+$ + ,"-(/- &$#%/)&(- % +$ #/)&% ,"-(/-/ / (-%(%)"$% % $)%(&% $+ (+&%) "/,*/)$ $%) "(+$'- 'Q-"/,"(&-/ ,-" (-%)&%*&$ ,&-/.N- / @&%(&$ % +$ '&("-',"/$ "#&/)"-/ - (9$/ /#*&'&%)- 8 (-%)"-+,-/)@%)$ (-'- )$',-(- *% ,+$% '"($- /)"$)#&(- * &%)#",%)"$(&% $+ '"($-.

313 ANALISIS DE POR#ER: A (-%)&%*$(&% 9$('-/ + $%+&/&/ +$-"#$%&$(&% '&$%) +$/ 5 *"$/ P-")".


S*,,+8 C9$&% M$%$#%) P" M$/)";$< 12


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319 MA#RI% DE E&I @ E&E

ANALISIS IN#ERNO ANALISIS E;#ERNOFORTALEAS DEBILIDADES OPORTUNIDADES AMENAAS

1 EK,"&%(&$ )(%&($ M$%Q- '$")&%#

M"($- %$(&-%$+ E(-%-';$%$(&-%$+

2 P"-*()- 'Q-"$- R(-%-(&'&%)- +$ '$"($,"-,&$

M"($-&%)"%$(&-%$+

A*'%)- ,"(&-/ % +$'$)"&$ ,"&'$

3 E/)$&+&$ +$-"$+ S-,-") %$%(&"- D&@"/&($(&% ,"-*()-/

A*'%)- )$/$ &%)"/

4 F&+&$ (+&%)/ ,-)%(&$+/

C"(&'&%)- +%)- (+&%)/

E+$-"$(&% ,"-*()- /#%

/,(&($(&-%/ +(+&%)

I',*/)- ,-"$+#*%$/ '$)"&$/

,"&'$/

5 P"/-%$+ &%- P"-*((&% /*Q)$$ ,&-/

U&($(&% #-#"($ I%#"/- (-',)&-"/ ,-" TLC

I%"$/)"*()*"$ F$+)$ ,+$%/)"$)#&(-

C"(&'&%)--"#$%&$(&-%$+

I',-")$(&% /-+$*"$/ $'%-" ,"(&-

! M$*&%$"&$ S"@&(&- ,-/)@%)$0 C$,$(&$

-,"$)&@$

C$+&$ +$'$)"&$ ,"&'$

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 13


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1= C-%)"-+ ($+&$% ,"-(/-/,"-*()&@-/


P-"(%)$Q @$+-"$(&% +$ M$)"& FODA

34

2124

21

F-")$+$/ D&+&$/

O,-")*%&$/ A'%$$/


31> ANALISIS &ODAN&@+ $()$(&% % +$/ /&)*$(&-%/

DIAGNOSTICO NIVEL

&

SITUACION ALTO

MEDIO BAJO

EK,"&%(&$ )(%&($ K

P"-*()- 'Q-"$- KE/)$&+&$ +$-"$+ KF&+&$ (+&%)/,-)%(&$+/

K

P"/-%$+ &%- KI%"$/)"*()*"$ KM$*&%$"&$ KC$,$(&$ -,"$)&@$ KC$+&$ +$ '$)"&$,"&'$

K

C-%)"-+ ($+&$ %,"-(/-/ ,"-*()&@-/

K

M"($- %$(&-%$+ KM"($- &%)"%$(&-%$+ K

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 14


15/51

O

D&@"/&($(&% ,"-*()-/

K

E+$-"$(&% ,"-*()-/#% /,(&($(&-%/

+ (+&%)

K

U&($(&% #-#"($ KC"(&'&%)--"#$%&$(&-%$+

K

S"@&(&- ,-/) @%)$ K

D

M$%Q- '$")&%# KR(-%-(&'&%)- +$'$"($ ,"-,&$

K

S-,-") %$%(&"- KC"(&'&%)- +%)- (+&%)/

K

P"-*((&% /*Q)$ $

,&-/

K

F$+)$ ,+$% /)"$)#&(- K

A

E(-%-';$ %$(&-%$+ KA*'%)- ,"(&-/ % +$'$)"&$ ,"&'$

K

A*'%)- )$/$ &%)"/

K

I',*/)- ,-" $+#*%$/'$)"&$/ ,"&'$/

K

I%#"/- (-',)&-"/,-" TLC

K

I',-")$(&% /-+$*"$/$ '%-" ,"(&- K

L$ /*&%) +&/)$ ","/%)$ +$ ,"-,*/)$ /)"$)#&$/ $ /#*&" "%) $ +$(-'&%$(&% %)" +$/ &*r0aleas O*r0Gnidades.

"ENERACI


16/51

+$ ',"/$4 F&+&$

(+&%)/,-)%(&$+/

E+$-"$(&% ,"-*()- /#%/,(&($(&-%/ +

(+&%)

FF!F0O3O4O!

D/$""-++$" ,"-(/-/ ($,$(&)$(&%

5 P"/-%$+ &%- U&($(&% #-#"($ F F1= O! A/&/)&" $ +-/ (+&%)/ (-%@$+-"/ $#"#$-/

I%"$/)"*()*"$ C"(&'&%)--"#$%&$(&-%$+

! M$*&%$"&$ S"@&(&- ,-/)@%)$0 C$,$(&$

-,"$)&@$ C$+&$ +$

'$)"&$ ,"&'$1=

C-%)"-+ ($+&$% ,"-(/-/

,"-*()&@-/

L$ /*&%) +&/)$ ","/%)$ +$ ,"-,*/)$ /)"$)#&$/ $ /#*&" "%) $ +$(-'&%$(&% %)" +$/ &*r0aleas Amenaas.

"ENERACI


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L$ /*&%) +&/)$ ","/%)$ +$ ,"-,*/)$ /)"$)#&$/ $ /#*&" "%) $ +$(-'&%$(&% %)" +$/ Deilidades O*r0Gnidades.

"ENERACI


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314 ES#RA#E"IAS PROPUES#AS

L$/ /)"$)#&$/ * / &%)#"$% % + /*&%) (*$"- /-% + (-%/-+&$- +$/$+)"%$)&@$/ ,+$%)$$/ ,$"$ $-"$" +$/ &+&$/ 8 $'%$$/ $/; (-'- ,$"$,-)%(&$+&$" +$/ -")$+$/ 8 -,-")*%&$/ S-+".

ESTRATEGIAS POPUESTAS

& O & A D O D A

1 D/$""-++$" ,"-*()-/(-% $+)-/ /)%$"/ ($+&$

C"$" @$+-" $#"#$-% +-/ ,"-*()-/ 8/"@&(&-/

C"$" *% (-'&) @%)$/ 8 '"($-

D/$""-++$" *% ,+$%/)"$)#&(- '$")&%#

2 C-',$"$" +-/ ,"-*()-/(-% +$ (-',)%(&$

+-($+ 8 %$(&-%$+

I%("'%)$" *%&$/ @%)$/ 8 /"@&(&-/

$+ '/

F-'%)$" 8 Q(*)$",+$% '"($-

/)"$)#&(-

P"-'-@" +$&"%(&$ +

,"-*()- % +'"($-

3 F-'%)$" + /%)&- ,")%%(&$ +,"/-%$+ (-% +$',"/$

A/#*"$" ($+&$ +-/ ,"-*()-/ 8/"@&(&- ,-/)@%)$

C"$" $+&$%$/ ","/%)$(&%(-'"(&$+ %$(&-%$+ 8K)"$%Q"-

I%("'%)$" +$,"-'-(&% % +$/@%)$/

4 D/$""-++$" ,"-(/-/ ($,$(&)$(&%

O,)&'&$" ,"-(/-/+-#;/)&(-/

C-%)"$)$" *% $%$+&/)$ '"($-/

5 A/&/)&" $ +-/ (+&%)/(-% @$+-"/ $#"#$-/

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 10


19/51

C-%/-+&$(&% 8 /+((&% /)"$)#&$/ % $/ $ +$/ ,"/,()&@$/ + ,+$%/)"$)#&(-.

ESTRATEGIA PERSPECTIVA

D/$""-++$" ,"-*()-/ (-%$+)-/ /)%$"/ ($+&$

PI

C-',$"$" +-/ ,"-*()-/ (-%+$ (-',)%(&$ +-($+ 8%$(&-%$+

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F-'%)$" + /%)&- ,")%%(&$ + ,"/-%$+ (-%+$ ',"/$

A

D/$""-++$" ,"-(/-/ ($,$(&)$(&%

PI

A/&/)&" $ +-/ (+&%)/ (-%@$+-"/ $#"#$-/

C

C"$" @$+-" $#"#$- % +-/,"-*()-/ 8 /"@&(&-/

C

I%("'%)$" *%&$/ @%)$/ 8 /"@&(&-/ $+ '/

F

A/#*"$" ($+&$ +-/,"-*()-/ 8 /"@&(&-,-/)@%)$

C

O,)&'&$" ,"-(/-/ +-#;/)&(-/ PI

C"$" *% (-'&) @%)$/ 8'"($- PI

F-'%)$" 8 Q(*)$" ,+$% '"($- /)"$)#&(-

PI

C"$" $+&$%$/ ","/%)$(&% (-'"(&$+%$(&-%$+ 8 K)"$%Q"-

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D/$""-++$" *% ,+$%/)"$)#&(- '$")&%#

C

P"-'-@" +$ &"%(&$ +,"-*()- % + '"($-

C

I%("'%)$" +$ ,"-'-(&% %

+$/ @%)$/

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C-%)"$)$" *% $%$+&/)$ PI

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 1


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'"($-/

*erspecti;as< 2= 2iaciera> %= %lietes> *.= *roceso itero> A= Apredi-a?e@

31: 8ALANCE SCORECARDI%)#"$(&% +$/ /)"$)#&$/ % $/ $ +$/ ,"/,()&@$/ + BSC - (*$"- '$%- &%)#"$+.

PERSPEC#IVAS PLAN ES#RA#E"ICO

FINANCIERAI%("'%)$" *%&$/ @%)$/ 8 /"@&(&-/ $+ '/I%("'%)$" +$ ,"-'-(&% %+$/ @%)$/

CLIENTE

A/&/)&" $ +-/ (+&%)/ (-% @$+-"/$#"#$-/C"$" @$+-" $#"#$- % +-/,"-*()-/ 8 /"@&(&-/A/#*"$" ($+&$ +-/,"-*()-/ 8 /"@&(&- ,-/)@%)$D/$""-++$" *% ,+$% /)"$)#&(-

'$")&%#P"-'-@" +$ &"%(&$ +,"-*()- % + '"($-

PROCESOINTERNOS

D/$""-++$" ,"-*()-/ (-% $+)-//)%$"/ ($+&$D/$""-++$" ,"-(/-/ ($,$(&)$(&%O,)&'&$" ,"-(/-/ +-#;/)&(-/C"$" *% (-'&) @%)$/ 8'"($-F-'%)$" 8 Q(*)$" ,+$%

'"($- /)"$)#&(-C"$" $+&$%$/ ","/%)$(&% (-'"(&$+

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 2=


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%$(&-%$+ 8 K)"$%Q"-C-%)"$)$" *% $%$+&/)$ '"($-/

APRENDIAJE

C-',$"$" +-/ ,"-*()-/ (-% +$

(-',)%(&$ +-($+ 8 %$(&-%$+F-'%)$" + /%)&- ,")%%(&$ + ,"/-%$+ (-% +$',"/$

=

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F&%$%(&"$ C+&%)

P"-(/- &%)"%- A,"%&$Q


D $(*"- (-% +-/ "/*+)$-/ % +$/ -/ #"($/ $%)"&-"/ / -/"@$ * +$//)"$)#&$/ '$8-" "+$(&% 8 /+((&% /)% &"&$/ 9$(&$ +$ ,"/,()&@$ +-/ ,"-(/-/ &%)"%-/ (-% *% 44 8 (+&%) (-% + 31 +- (*$+ %-/ '*/)"$*%$ %(/&$ 'Q-"$ &%)"%$ ,"-(/-/ * (-%*($ $ +$ -"#$%&$(&%

9$(&$ *% ,+$% /)"$)#&(- ,$"$ + +-#"- +-/ -Q)&@-/.

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 21


22/51

D)"'&%$(&% +-/ -Q)&@-/ /)"$)#&(-/ ,$"$ + BSC

FINANCIERA

A*'%)$" + %&@+ @%)$/ %

*% 35

F1

I%("'%)$" +$ "%)$&+&$ % *%2=

F2

A*'%)$" +$ *)&+&$ % *% 25 F3

CLIENTE

E/)$+(" ,"(&-/ (-',)&)&@-/ +-/ ,"-*()-/ 8 /"@&(&-/

C1

A',+&$" +$ ,$")&(&,$(&% % +'"($- +-($+ % *% 2=

C2

E/)$+(" *%$ /&%"#&$ (-% +-/(+&%)/

C3

L-#"$" *% 5 (+&%)//$)&/(9-/

C4

PROCESOINTERNOS

I',+'%)$" 9""$'&%)$/)(%-+#&($/ ,$"$ +$ 'Q-"$ +-/ ,"-(/-/ 8 ,"-(&'&%)-/ %+$ -"#$%&$(&%

PI1

I%("'%)$" +$ ,"-*()&@&$'&$%) &%%-@$(&% 8 'Q-"$ %+-/ ,"-(/-/ ,"-*()&@-/ (-%'Q-"/ /)%$"/ "/,()- $ +$(-',)%(&$.

PI2

C-%-"'$" /$""-++$" 8(-%/-+&$ + ,$")$'%)-

'"($- 8 @%)$/

PI3

APRENDIAJEMQ-"$" &',+'%)$" *%/&/)'$ &%-"'$(&%

A1

I%(%)&@$" $+ ,"/-%$+ 9$(&$ *%(-',"-'&/- 8 /%)&- ,")%%(&$ -"#$%&$(&-%$+

A2

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A3

& I N A N C I E R A

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 22


23/51

C L I E N #

E

P R O C E S O S

N # E R N O S

A P R E N D I % A $ E


D-%:R-Q-: 9$/)$ + '-'%)- %- / 9$% "$+&$- $((&-%/7'$": / 9$ &%&(&$- $ )"$$Q$" % ++-V": / 9$% )"$$Q$- % ++-

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 23


24/51

n & %eora en los !rocesos !roduc#i.os con %eores es#/ndares res!ec#o a la co%!e#encia'

PI0 - Con)or%ar, desarrollar & consolidad el de!ar#a%en#o de %ercadeo & .en#as

1234

PI5 - I%!le%en#ar (erra%ien#as #ecnol"gicas !ara la %eora de los !rocesos & !rocedi%ien#os en la organi$aci"n

rar un 278 de clien#es sa#is)ec(os

%ien#o 0- Es#ablecer una sinergia con los clien#es

- Au%en#ar el ni.el de .en#as en un 078

or%ali$aci"n

+0- Au%en#ar la u#ilidad en un 78

con#ribu&en#es

os co%!e#i#i.os de los !roduc#os & ser.icios,- A%!liar la !ar#ici!aci"n en el %ercado local en 98

!rocedi%ien#o

+,- Incre%en#ar la ren#abilidad en un 98

)or%ali$aci"n

Plani)icaci"n es#ra#:gica;es#i"n !resu!ues#al ;es#i"n co%ercial ;es#i"n de calidad

CL I ENTE S

CL I ENTE S S ATI S +

E C< O S

S ol i ci # u d d el cl i en # e

V en # a s

Al % a c : n d e !r o

d u c # o s = . er i ) i c a s # o c> ?

Producci"n

E%!a*ue#ado del !edidoDes!ac(o @ #raslado del !edido

En # r e g a

Co%!ras logBs#icaCon#abilidad & )inan$as RR'


25/51

A,- Incen#i.ar al !ersonal (acia un co%!ro%iso & sen#ido de !er#enencia organi$acional

c#icas & (abilidades en las ac#i.idades de cada !ues#o de #rabao

ar e i%!le%en#ar un sis#e%a de in)or%aci"n

CALCULO DE CANTIDADES DE INSUMOS

+UNDICIN =MECLA?ETRUCCIN =PRENSA?CONTROL DE PESO DE LOS INSUMOS SE;FN RECETA

TRE+ILADO DE VARILLAS

TRE+ILADO DE ALAMGRE

LAMINADO

CORTE DE VARILLAS

GODINADO

IN;RESO DE PRODUCTO A ALMACHN PARA ETIUETADOJ VE

913 PROCESO DE ELA8ORACI


26/51

'$%$ ,*/ +$ ($,$(&$ &%/)$+$$ / $,)$ ,$"$ *%$ '$8-" ,"-*((&%% /"&.

919 INDICADORES DE PROCESOS

PROCESO

#IPO NOM8RE

DESCRIPCION &ORMULA &RECUENCIA

UNIDAD

ME#A

VALOR

SEMA&ORO

ACCION RESPONSA8LE

A L M A C E N @ V E N # A S

C$+&$ C$+&$+/"@&(&-@%)$/

M& + ,-"(%)$Q ,&-/ * /$)&%%,"()$'%) (-'-+ (+&%) +- "*&"

N ,&-/ %)"#$-/,"()-

T-)$+ ,&-/ %)"#$-/

'%/*$+ 5 5'-%&)-"$"8'$%)%"

ENCARGADO

DE ALMACEN

C-/)- C-/)- )"$%/,-")VS@%)$/

C-%)"-+$ + (-/)- )"$%/,-") "/,()-$ +$/ @%)$/#%"$$/ %-/ $ $(-%-(" +,-"(%)$Q +-/#$/)-/ )"$%/,-")8 (-/)- +-#;/)&(-

C-/)-/ )"$%/,-") W

1==V$+-" @%)$/ )-)$+/

'%/*$+ 3 2.==

'-%&)-"$"8'$%)%"

ENCARGADO

DE ALMACEN

P"-*()&@&$

A)%(&%,&-/

M& +$ ()&@&$ $)%(&% @%)$/ /-+&(&)$$/

N ,&-/ $)%&-/ T-)$+ ,&-/ /-+&(&)$-/

'%/*$+ ! 2$%$+&$"+$/ ($*/$/ 8

'Q-"$"

ENCARGADO

DE ALMACEN

V+-(&$

E%)"#$/$ )&',-

M& + %&@+ (*',+&'&%)- +-//,$(9-/ $ +-/(+&%)/ % *%,"&-- )"'&%$-

N D/,$(9-/ $ )&',-

T-)$+ /,$(9-/

'%/*$+ ! 2

$%$+&$"+$/ ($*/$/ 8'Q-"$"

ENCARGADO

DE ALMACEN

TOLERANCIA: X 5

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 2


27/51

PROCESO

#IPO NOM8RE DESCRIPCION &ORMULA &RECUENCIA

UNIDAD

ME#A

VALOR

SEMA&6

ORO

ACCION RESPONSA8LE

P R O D U C C I O N

C$+&$ C$+&$ +,"-*()-

N&@+ +-/ ,"-*()-/ ,"-*(&-/ %)"- +-/

/)%$"/ ($+&$

P"-*()-/ "(9$$-/ ,-"$+'$(%

P"-*()-/ %)"#$-/ $$+'$(%

'%/*$+ 5 '-%&)-"

$"8

'$%)%"

JEFE DEPRODUCCIO

N

C-/)- M"'$ ,-","-*((&%

I%&($ +$ ($%)&$ '$)"&$+ ,"&- % ($$$/ ,"-*((&% ,$"$+*#- ($+(*+$" + (-/)- '"'$

P/- @*+)- $+ %$+ +,"-(/- %

P/- %)"#$- ,$"$ +,"-(/- %

% ($$,"-(/- ,"-*((&%

=.3=

=.10'-%&)-"

$"8

'$%)%"

JEFE DEPRODUCCIO

N

P"-*()&@&$

C$,$(&$,"-*((&%

E/ + %&@+ ,"-*((&%"$+ % "+$(&% (-% +$($,$(&$ *%&$/+ "(*"/- % *%,"&-- )"'&%$-

C$,$(&$ *)&+&$$

C$,$(&$ 'K&'$ +"(*"/-

'%/*$+ 5 =$%$+&$"

+$/ ($*/$/ 8'Q-"$"

JEFE DEPRODUCCIO

N

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 2!


28/51

V+-(&$

C*',+&'&% )- %)"#$

N-/ &%&($ +$ ($,$(&$(*',+&'&%)- +$,"-*((&% % + ,+$-$/%$- ,$"$ +$-"$"+ ,"-*()-

P"-*((&-%/ %)"#$$/%)"- + ,+$-

P"-*((&-%/ %)"#$$/

'%/*$+ ! !'-%&)-"

$"8

'$%)%"

JEFE DEPRODUCCIO

N

TOLERANCIA: X 5

PROCESO


UNIDAD

ME#A

VALOR

SEMA&ORO

ACCION RESPONSA8LE

L O

" I S # I C A

C$+&$ E%)"#$/,"()$/

M& +$ ($+&$ +$/ %)"#$/ +-/"*"&'&%)-//-+&(&)$-/ )$+ (*$+

/,(&($%

A)%(&% "*";./$)&/(9-/

T-)$+ "*"&'&%)-/"(&&-/

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'$%)%"

JEFE DECOMPRAS

C-/)- C-/)-+-#;/)&(-/

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C-/)-/ )-)$+/ +-#;/)&(-/ '%/*$+ 5 0'-%&)-"$"8'$%)%"

JEFE DECOMPRAS

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 20


29/51

W 1== T-)$+ @%)$/ +$',"/$

P"-*()&@&$

V-+*'% (-',"$

C-%)"-+$ +$ @-+*(&%+ @-+*'% (-',"$ % "+$(&%+ @-+*'%

@%)$ ,$"$ -,)&'&$"+$/ (-',"$/ 8%#-(&$" (-% +-/,"-@-"/

V$+-" +$/ (-',"$/

T-)$+ +$/ @%)$/

'%/*$+ 3= 20$%$+&$"+$/

($*/$/ 8'Q-"$"

JEFE DECOMPRAS

V+-(&$

O,-")*%&$ % +$$)%(&%+"*"&'&%)-

N-/ &%&($ +(*',+&'&%)-/ +-/ )&',-//)$+(&-/ ,$"$ +$$/)(&'&%)- +-/ '$)"&$+/

R*"&'&%)-/ -,-")*%-/$)%.

T-)$+ "*"&'&%)-/$)%.

'%/*$+ 5 0

"$+&$"$*&)-"&$

8+$-"$",+$%/)"$)#&(-

JEFE DECOMPRAS

TOLERANCIA: X 5

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 2


30/51

PROCESO


UNIDAD

ME#A

VALOR

SEMA&ORO

ACCION RESPONSA8LE

" E R E N C I A

C$+&$ C$+&$ #/)&%

M& + %&@+ #/)&% +-/,"-(&'&%)-/ 8$((&-%/ /*(-',)%(&$

N #/)&-%/ ,"()$/

T-)$+ #/)&-%/

'%/*$+ 5 00

'-%&)-"$"8'$%)%"

GERENTE

C-/)- A'&%&/)"$(&%%$%(&"$

M& + %&@+ "%)$&+&$ ,$"$ +$',"/$ +$/-,"$(&-%/ +%#-(&-

R%)$&+&$ "$+ /-"&%@"/&%

R%)$&+&$ /,"$$

)"&'/)"$+ 5 5'-%&)-"$"8'$%)%"

GERENTE

P"-*()&@&$

U)&+&$(&% )&',- )"$$Q-

C$+(*+$ + &',$()-#%"$- ,-" +$*)&+&$(&% +)&',- &/,*/)-,$"$ +$-"/ #/)&%

H-"$/ )"$$Q- *)&+&$-

H-"$/ )"$$Q-/)$+(&-

'%/*$+ 5 00$%$+&$"+$/ ($*/$/ 8'Q-"$"

GERENTE

V+-(&$

O,-")*%&$ -,"$(&%

N-/ &%&($ +$($,$(&$ +(*',+&'&%)- +$/$()&@&$/-(*'%)$(&-%/(-)&$(&-%/"$+&$$/ % +'-'%)- "*"&-

O,"$(&-%/ "$+&$$/ $)&',-

O,"$(&-%/ /-+&(&)$$/

'%/*$+ 5 00 $%$+&$"+$/ ($*/$/ 8'Q-"$"

GERENTE

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 3=


31/51

TORES DE MATERIA PRIMA- !lo%o, es#aKo, !la#a, $inc, cobre, e#c'ROVEEDORES- 'insu%os, gas, ' oxigeno, en.ases, e#c'LIENTES- dis#ribuidores, )/bricas, )erre#erBas, radiadores, e#c'OMER IALIA ICN- .en#a direc#a de los !roduc#os'ONSUMIDOR +INAL- 'elec#ricis#as, soldadores, co%!radores de #RAS+ORMA ICN- '!roceso de ')abricaci"n de soldaduras & en.asado de )unden#es

TOLERANCIA: X 5

91> CADENA DE SUMINIS#RO DE LA EMPRESA

CADE'A DE S(M"'"SROS DE SOLDER


S*,,+8 C9$&% M$%$#%) P" M$/)";$< 31


32/51

914 A8AS#ECIMIEN#O DE LA MA#ERIA PRIMA Y@O PRODUC#OS

L$/ '$)"&$/ ,"&'$/ '$)"&$+/ &%/*'-/ /-% $*&"&-/ $ ,"-@-"/$+'$(%%-/ 9$/)$ + '-'%)- /* *)&+&$(&% % + ,"-(/- ,"-*()&@-. L-/

'$)"&$+/ Y*8% $ +- +$"#- /) ,"-(/- 9$/)$ /" )"$%/-"'$-/ %,"-*()-/ %$+/ * /"% $+'$(%$-/ % + $+'$(% ,"-*()-/ )"'&%$-/9$/)$ /* ,-/)"&-" &/)"&*(&% % + '"($-.

L$/ @%)$Q$/ * +$ ',"/$ ,* -)%" ,-" /* +-($+&$(&% ,""%(&$+ ,-"+$ ($+&$ /*/ ,"-*()-/ - ,-" +$ K(+%(&$ /*/ "(*"/-/ 9*'$%-/ ,&"%@$+-" /& + ,"-*()- %- /) &/,-%&+ % + '-'%)- K$()- % * +-/(-%/*'&-"/ +- "*&"%. L$ "$,& "/,*/)$ $ +-/ ,&-/ +-/ (+&%)// (-%@&") %)-%(/ % *%$ 9""$'&%)$ &%&/,%/$+ ,$"$ ("$" @$+-" 8 +-#"$"*%$ *%$ ,-/&(&% % +$ ($"""$ +$ (-',)%(&$.

9141 PRO8LEM#ICA

E% +-/ +)&'-/ $-/ +$ ,"-+')&($ S-+" 9$ /&- +$ '-"$ % +$ ",-/&(&% $+#*%-/ ,"-*()-/. E/)- / $ * $+#*%$/ '$)"&$/ ,"&'$/ - ,"-*()-// &',-")$% &/)&%)-/ ,$;//.

E+ ,"-+'$ /*"# ,-"* +$ /-+&(&)* 8 )"$'&)/ +-/ ,"-*()-/ $ &',-")$" %-/ 9$(% % /* &- '-'%)- (-% *%$ ,"-#"$'$(&% /-+- / /,"$ * /)"'&%% +-/ ,"-*()-/ ,$"$ (-'%$" +$ #/)&% ",-/&(&% /&% )-'$" %

(*%)$ * + ,"-(/- ,&- (-)&$(&% )"'&) &',-")$(&% 8 ++#$$ +,"-*()- )-'% /'$%$/ +$/ (*$+/ %- / $)&%% $ +-/ (+&%)/ #%"$%-/$$/)(&'&%)- $ +-/ (-%/*'&-"/ +- (*$+ /%&($ ,"&$ @%)$/ ,-" +)&',- * / '-" % ",-%" + ,"-*()- % /)-(.L$ "$((&% +-/ (+&%)/ / * '*/)"$% /* '-+/)&$ 8 */($% -)"$/ -,(&-%/% + '"($- (-% +$ (-',)%(&$ +$ '$8-";$ ")-"%$ (*$%- / +/ &%-"'$ +$ ",-/&(&% + /)-( ,"- % $+#*%-/ ($/-/ + (+&%) 8$ %- ")-"%$ 8 / *$(-% +$ (-',)%(&$. A +- +$"#- +-/ +)&'-/ $-/ / 9$ ,"&-/ (+&%)/,"-#"/&@$'%) ,-" %- (-%)$" (-% + ,"-*()- % + '-'%)- * +- "*&"% ++-/ $+#*%-/ (+&%)/ ,-)%(&$+/ ,$"$ +$ ',"/$.

91413 PRODUC#OS BUE SE IMPOR#AN

L-/ ,"-*()-/ - '$)"&$/ ,"&'$/ * &',-")$ S-+" /-% +-/ /*&%)/:

IMPORTACIONESMA#ERIAL #IPO PAS EMPRESA

SOLDADURA DEALUMINIO

PRODUCTO ITALIA FIDAT S.R.L.

FUNDENTE PARA

ALUMINIO

PRODUCTO ITALIA FIDAT S.R.L.

FUNDENTE PURO PRODUCTO ITALIA FIDAT S.R.L.

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 32


33/51

COBREFOSFOROSO

PRODUCTO CHILE ARGENTA

PLOMO MATERIA PRIMA REINOUNIDO

DS METAL LTD

ESTAÑO MATERIA PRIMA ALEMANIA CHEMET

91419 PROCEDIMIEN#O DE COMPRA DEL CO8RE &OS&OROSO DE C)ILE

Pr*cedencia C/ile

NQ AC#IVIDADES DIAS

ACT1 G"%) @"&($ /)-( ("- % $+'$(% 1

ACT2G"%) (-%/*+)$ (-% %$%$ 8 (-%)$&+&$+$ &/,-%&&+&$ + ,"/*,*/)-

2

ACT3 G"%) /-+&(&)$ (-)&$(&% $+ ,"-@-" !

ACT4 N#-(&$(&% +$ (-)&$(&% 2

ACT5C-%-"'&$ -")$ %@& O"%C-',"$

1

ACTP"-@-" (-%"'$ /)-( 8 )&',- /,$(9-

!

ACT!P",$"$(&% + ,&- ,-" ,$") +,"-@-"

!

ACT0 G"%) 9$( + ,$#- +$ (-',"$ 5

ACT C-%/#*&" $"(- ,$"$ %@&$" + ,&-1=

ACT1=

T"'&)/ (-% +$ $#%(&$ $*$%$/A*$+&%

!

ACT11 E'$"* + ,&- % + $"(-

1

ACT12 V&$Q + $"(-

5

ACT13 L+#$$ $ P")"'&)/ /$+&$ + ,*")-

!

ACT14 R(-Q- % $+'$(% +$ %$@&"$

1

TOTAL DE DIAS 50

DIAGRAMA DE GANTT

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 33


34/51

ACT 1

ACT 2

ACT 3

ACT 4

ACT 5

ACT

ACT !

ACT 0

ACT

ACT 1=

ACT 11

ACT 12

ACT 13

ACT 14


9141> PROCEDIMIEN#O DE COMPRA DE SOLDADURA DE ALUMINIO 6&UNDEN#E PARA ALUMINIO 6 &UNDEN#E PARA PLA#A

PROCEDENCIA I#ALIANQ AC#IVIDADES DIAS

ACT1 G"%) @"&($ /)-( ("- % $+'$(% 1

ACT2

G"%) (-%/*+)$ (-% %$%$ 8(-%)$&+&$+$ &/,-%&&+&$ + ,"/*,*/)-

2

ACT3 G"%) /-+&(&)$ (-)&$(&% $+ ,"-@-" 5

ACT4 N#-(&$(&% +$ (-)&$(&% 2

ACT5C-%-"'&$ -")$ %@& O"%C-',"$

1

ACTP"-@-" (-%"'$ /)-( 8 )&',- /,$(9-

3

ACT!P",$"$(&% + ,&- ,-" ,$") +,"-@-"

!

ACT0 G"%) 9$( + ,$#- +$ (-',"$ 5

ACT C-%/#*&" $"(- ,$"$ %@&$" + ,&- !

ACT1= T"'&)/ (-% +$ $#%(&$ $*$%$/A*$+&%

!

ACT11 E'$"* + ,&- % + $"(- 1

ACT12 V&$Q + $"(- 25

ACT13

L+#$$ $ P")"'&)/ /$+&$ +

,*")-

!

ACT14 R(-Q- % $+'$(% +$ %$@&"$ 1

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 34


35/51

TOTAL DE DIAS

DIAGRAMA DE GANTT

ACT 1

ACT 2

ACT 3

ACT 4

ACT 5

ACT

ACT !

ACT 0

ACT

ACT 1=

ACT 11

ACT 12

ACT 13

ACT 14


S*,,+8 C9$&% M$%$#%) P" M$/)";$< 35


36/51

CAPI#ULO IV IMPAC#O CUALI#A#IVO DE LA "ES#ION LO"IS#ICA

A (-%)&%*$(&% $%$+&$"'-/ + &',$()- * )&% +$ #/)&% +-#;/)&($ * / /) ++@$%- % +$ ',"/$ S-+" (-%"/,()- $ +-/ ,"-*()-/ * / &',-")$% +$/ (-%/(*%(&$/ * #%"$ % +$/ @%)$/ ,-" % % +-/ &%#"/-/ 8#$%$%(&$/.

>1 A=O COMERCIAL 3-9

DENOMINACION DELPRODUC#O VEN#AANUAL VEN#A ISEMES#E

VEN#A IISEMES#RE

PROM1SEMES#I

PROM1SEMES#II

PERDIDASEMES#I

PERDIDASEMES#II

PERDIDAANUAL

FUNDENTE PURO

TOTAL CANTIDAD 13=.!== 50 !2.!== 11.3== 12.11! .0== = TOTAL MONTO SOLES 1543.2!

255.!3 00!.52 12!.40

21402.21

1=3.140

= 1=3.140

DENOMINACION DELPRODUC#O

VEN#AANUAL

VEN#A ISEMES#E

VEN#A IISEMES#RE

PROM1SEMES#I

PROM1SEMES#II

PERDIDASEMES#I

PERDIDASEMES#II

PERDIDAANUAL

FUNALFORT 1== TOTAL CANTIDAD 124.5== !.1== 54.4== 15.1!5 12.225 23.5= 1.==

TOTAL MONTO SOLES 23=!3.524

12=55.!05

11=1!.!3

2!14.4!

2331.212

4232.=4

2.535

!1.2

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 3


37/51


VEN#AANUAL

VEN#A ISEMES#E

VEN#A IISEMES#RE

PROM1SEMES#I

PROM1SEMES#II

PERDIDASEMES#I

PERDIDASEMES#II

PERDIDAANUAL

ALUFORT 12 S& TOTAL CANTIDAD 11.10 !0.=!! 113.041 1!.003 10.!3 2.221= =

TOTAL MONTO SOLES 50.34 3!41.! 21.55 051.=41 1=3.15

134.5

= 134.5


VEN#AANUAL

VEN#A ISEMES#E

VEN#A IISEMES#RE

PROM1SEMES#I

PROM1SEMES#II

PERDIDASEMES#I

PERDIDASEMES#II

PERDIDAANUAL

LEGAMA? O B"$&%# TOTAL CANTIDAD 141.224 0!.211 54.=14 14.535 14.=3 12.125 10.5!!

TOTAL MONTO SOLES !4!0.44 451=.43 20.=25 !51.!4= !!1.2! 1.240

1=2=.5!5

14=.10

E% )-)$+ % + $- 2=13 / 9$ )%&- *%$ ,"&$ @%)$/ &%#"/-/ ,-" $+)$ /)-( +-/ ,"-*()-/ &',-")$-/ :

S'/)" I %"- Q*%&-: S. !3=.433

S'/)" II Q*+&- &(&'": S. 3=.1=

P"&$ $%*$+: S. 112.542

>13 A=O COMERCIAL 3->

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 3!


38/51


VEN#AANUAL

VEN#A ISEMES#E

VEN#A IISEMES#RE

PROM1SEMES#I

PROM1SEMES#II

PERDIDASEMES#I

PERDIDASEMES#II

PERDIDAANUAL

FUNDENTE PURO TOTAL CANTIDAD 153.05= =.25= 3.== 13.33 15.== 1.== =

TOTAL MONTO SOLES 1!!3.44=

!51.33

1225!.=!!

1!.234

2=42.04

240!.41 = 240!.41


VEN#AANUAL

VEN#A ISEMES#E

VEN#A IISEMES#RE

PROM1SEMES#I

PROM1SEMES#II

PERDIDASEMES#I

PERDIDASEMES#II

PERDIDAANUAL

FUNALFORT 1== TOTAL CANTIDAD 15!.50= 4.=3= 3.55= 15.!1= 1!.43= 3=.23= 11.=3=

TOTAL MONTO SOLES 313!.021

113.45

1303.352

20!5.00

3==.304

521.02

2210.51

!4!.013


VEN#AANUAL

VEN#A ISEMES#E

VEN#A IISEMES#RE

PROM1SEMES#I

PROM1SEMES#II

PERDIDASEMES#I

PERDIDASEMES#II

PERDIDAANUAL

ALUFORT 12 S&

TOTAL CANTIDAD 243.=4= 0.=23 145.=1! 22.3= 24.1!= 3!.!5! = TOTAL MONTO SOLES 1344.==

15335.52 0113.34 1231.41

21352.225

2=52.01!

= 3-4315


VEN#AANUAL

VEN#A ISEMES#E

VEN#A IISEMES#RE

PROM1SEMES#I

PROM1SEMES#II

PERDIDASEMES# I

PERDIDASEMES#II

PERDIDAANUAL

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5 24 24 -


VEN#AENERO

VEN#A&E8RERO

VEN#ASEMES#RE

PROM13->

PERDIDAENERO

PERDIDA&E8RERO

PERDIDA #O#AL

ALUFORT 12 S&

TOTAL CANTIDAD =.=== =.=== =.=== 23.554 23.554 23.554 4!.1=0

TOTAL MONTO SOLES =.=== =.=== =.=== 13=3.== 9-912-- 9-912-- 3:-51--


VEN#AENERO

VEN#A&E8RERO

VEN#ASEMES#RE

PROM13->

PERDIDAENERO

PERDIDA&E8RERO

PERDIDA #O#AL

LEGAMA? O B"$&%# TOTAL CANTIDAD .553 =.=== .553 23.125 13.5!2 23.125 3.!

TOTAL MONTO SOLES 52.32 =.=== 52.32 122.=0=

532154

3231--

3-3152

H$/)$ + '-'%)- +$ ',"/$ /) &%&(&$%- + $- ,"&%- @%)$/ &%#"/-/ ,-" $+)$ /)-( +-/ ,"-*()-/&',-")$-/ :

E%"-: S. 531=.4135

F""-: S. !11!.554=

P"&$ )-)$+ 2=15 9$/)$ +$ (9$: S. 1242!.!5

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>1> RESUMEN DE P?RDIDAS DE VEN#AS E IN"RESOS

E% + /*&%) (*$"- ,-'-/ -/"@$" +$ ,"&$ )-)$+ &%#"/-/ '-%)$"&-/ +-/ +)&'-/ 3 $-/ ,-" $+)$ /)-( +-/ ,"-*()-/ * / &',-")$%.

AÑO VALORSOLES

2=13 112.5422=14 14230.=5152=15 1242!.!5

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CAPI#ULO V PROPUES#A DE PLANEACI


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Inicio 42 dBa (/biles de !rocedi%ien#o llegada

93@92@957 57@5@957

FUNDENTE PURO 15=.===

FUNALFORT 1== 15=.===

ALUFORT 12 S& 25=.===

LEGAMA? O B"$&%# 25=.===

T%&%- +$/ ($%)&$ * / 9$ (-',"$- ,$"$ /) $- 2=15 ,-'-/ ($+(*+$",-" (*%)- )&',- / @$ )%" /)-( &/,-%&+ ,$"$ @%)$ /)-/ ,"-*()-/ 8"$+&$" *% ,+$% (-',"$ * %-/ &%&* % * (9$ / "$+&$" +$(-',"$ ,-/)"&-" * ",-%#$ + /)-( )$+ '$%"$ * %- 9$8$ $+)$%)/ /)-( %- / Q $)%" $ +-/ (+&%)/ 8 %- #%"$" @%)$/ ,"&$/.

DENOMINACIONDEL PRODUC#O

CAN#IDAD (FJ1

FUNDENTE PURO 11.543 F$+)$FUNALFORT 1== 15.45= F$+)$

ALUFORT 12 S& 5.12 F$+)$

LEGAMA? O B"$&%# X 3=.33! /-"$

4191 COMPRA DE LOS &UNDEN#ES Y SOLDADURA DE ALUMINIOPROVENIEN#E DE I#ALIA

C-'- ,-'-/ -/"@$" % + (*$"- $%)"&-" +$ (-',"$ "$+&$$ ,$"$ + $-

2=15 +-/ ,"-*()-/ &',-")$-/ I)$+&$ %- $$/)(";$ +$ /)&'$(&% @%)$,$"$ + $- 2=15 ,-" (-',+)- +- (*$+ %-/ &%&($ * )%'-/ * "$+&$" *%$/#*%$ (-',"$ ,$"$ (-',+)$" + /)-( + 2=15 8 $ +$ @ ",-%" + /)-(,$"$ + 2=1 8$ * +$ ,-+;)&($ ,"/*,*/)- +$ ',"/$ / 9$(" *%$&',-")$(&% ,-" $- ,$"$ (*"&" +-/ (-/)-/ * &',+&($% (-',"$" + K)"$%Q"-.

T%&%- % (*%)$ +$ #"$($ G$%)) + ,"-(&'&%)- (-',"$ &',-")$(&% I)$+&$ + (*$+ %-/ '*/)"$ * + ,"&-- (-',"$ / +$/-+&(&)* (-)&$(&% 9$/)$ +$ ++#$$ + ,"-*()- $ %*/)"- $+'$(% '$)"&$/ ,"&'$/ / 6" das@ P$"$ (-',+)$" + /)-( + 2=15 + %*@- ,-&-$ "$+&$" )%";$ * ++#$" % *&%(%$ &(&'" + ,"/%) $-/(-%)$%- +-/ ;$/ ,"-(&'&%)- / )%";$ * &%&(&$" (-% +$ (-',"$ +=!=2=15.

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 43


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Inicio 71 dBa (/biles de !rocedi%ien#o llegada

5@55@957 96@9@954

L$ ($%)&$ ,"-*()-/ * / % &',-")$" ,$"$ $$/)(" +$ '$%$ +-/ (+&%)/ /&% )%" ,"&$ @%)$/ ,-" $+)$ /)-( /-%:


CAN#IDAD (FJ1 REDONDEO

FUNDENTE PURO 1.013X11.543Z211.35 215.===

FUNALFORT 1== 220.X15.45=Z244.115 245.===

ALUFORT 12 S& 20!.115X3=.33!Z31!.452 32=.===

4191 COMPRA DEL CO8RE &OS&OROSO PROVENIEN#E DE C)ILE

D+ (*$"- +)&'- (*$"- +$ ,"-,*/)$ (-',"$ 8 +$ ($%)&$ (-',"$$,$"$ /) $- 2=15 ""%) $+ (-" -/-"-/- ,-'-/ -/"@$" *)%"'-/ *% /-"$%) 3= &+-#"$'-/ $,"-K&'$$'%) (-% "/,()- $ +$/)&'$(&% @%)$/ ,$"$ + $- 2=15 + (*$+ (*"&";$ *% '/ 8 '&- @%)$ ,"&%(&,&-/ + $- 2=1.

T%&%- % (*%)$ +$ #"$($ G$%)) + ,"-(&'&%)- (-',"$ &',-")$(&% (9&+ + (*$+ %-/ '*/)"$ * + ,"&-- (-',"$ / +$/-+&(&)* (-)&$(&% 9$/)$ +$ ++#$$ + ,"-*()- $ %*/)"- $+'$(% '$)"&$/ ,"&'$/ / 5 das@ P$"$ ",-%" + /)-( @%)$/ + 2=1 /&%++#$" $+ /$$/)(&'&%)- + ,"-*()- / "$+&$" +$ %*@$ (-',"$(-%/&"$%- + )&',- *"$(&% + ,"-(&'&%)- + 12112=15.

L$ ($%)&$ + ,"-*()- * / &',-")$" ,$"$ $$/)(" +$ '$%$ +-/(+&%)/ /&% )%" ,"&$ @%)$/ ,-" $+)$ /)-( /:

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CAN#IDAD (FJ1

LEGAMA? O B"$&%# 2=.===


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CONCLUSIONES

1 L$ "$+&$(&% + &$#%-/)&(- +$ ',"/$ ,$"$ + ,"/%) )"$$Q- ,"'&)&&%)&($" $/,()-/ * %- "$% +-/ '/ $(*$-/ ,$"$ ++@$" *%$ &"()"&

$'&%&/)"$)&@$. S &%)&(- + (*++- -)++$ +$ #/)&% ,-" ,$") +$#"%(&$.

2 L-/ %*@-/ ,+$%)$'&%)-/ 8 %-* ,$"$ &"&" $'&%&/)"$" +$ ',"/$,-/&&+&)$% * +$ -"#$%&$(&% )"$$Q /-" ')$/ &%&($-"/ /-" /*$()&@&$. L$ "$+&$(&% + &$#%-/)&(- / /$""-++ '&$%) *%$ @$+*$(&%% (*$)"- "$/ &%)"/ $+'$(% 8 @%)$/ ,"-*((&% +-#;/)&($ 8 #"%(&$%(-%)"$%- * S-+" / *%$ ',"/$ (-',)&)&@$ /&% '$"#- %- /-+- ,"&'$" +$ ($+&$ +$ ,"-*((&% 8 )"'&%$- + ,"-*()- %$+ /&%- $'/ /&',-")$%) 'Q-"$" +-/ ,"-(/-/ "-+/ 8 ')$/ -"#$%&$(&-%$+/ * (-%*($%$+ +-#"- /*/ -Q)&@-/ %$%(&"-/.

3 E% + )"$$Q- / ,+$%)$ *%$ ,+$%&($(&% ,$"$ + ,"-(/- +-#;/)&($ ""&-$ +-/ ,"-*()-/ * / &',-")$% 8 * +$ ',"/$ %- $"&($ ,-" &/)&%)$/ ($*/$/.E/)$ ,+$%&($(&% + @$ ,"'&)&" $ +$ ',"/$ &%(-",-"$" &%#"/-/ ,-" @%)$/ %(-%/(*%(&$ #$%$%(&$/ ($,)$" (+&%)/ %*@-/ 8 ")%" $ +-/ (+&%)/ (-% +-/* / (*%)$.

ANE;O

S*&%) ,#&%$

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SOLDER SACENCUES#A DE SA#IS&ACCI


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2. R$&-

3. I%)"%)

4. P"%/$ - "@&/)$/

5. A'-/ (-+#$/ - (-%)$()-/

9 TC*n Gé WrecGencia G0ilia r*dGc0* de nGes0ra emresa

1. U%$ - '/ @(/ $ +$ /'$%$

2. D-/ - )"/ @(/ $+ '/

3. U%$ @ $+ '/

4. M%-/ *%$ @ $+ '/

5. N*%($ +- 9 *)&+&$-

> P*r Wav*r, indXGen*s sG Jrad* de sa0isWaccin Jeneral c*n S*lder enGna escala de a -, d*nde - es c*mle0amen0e sa0isWec/* esc*mle0amen0e insa0isWec/*1

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 4!


48/51

3 9 > 4 : 5 2 - N@A

4 En c*maracin c*n *0ras al0erna0ivas de r*dGc0*, nGes0r* r*dGc0*es 111

1. M*(9- 'Q-"

2. A+#- MQ-"

3. M/ - '%-/ *$+

4. A+#- ,-"

5. M*(9- ,-"

. N- +- /

: P*r Wav*r, val*re del al - (d*nde es *re - es eKcelen0e l*ssiJGien0es a0riG0*s de S*lder

3 9 > 4 : 5 2 - N@A

Orien0ada a sa0isWacer alclien0e1

8ien *rJaniad*1

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 40


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3 9 > 4 : 5 2 - N@A

Pr*Wesi*nalidad1

8Gena calidad1

Calidad del servici*1

Relacin calidad6 reci*1

Servici* *s0ven0a1

5 Y a/*ra val*re del al - la im*r0ancia Ge 0ienen ara Gs0ed es*smism*s a0riG0*s

3 9 > 4 : 5 2 - N@A

Pr*Wesi*nalidad1

Servici* *s0ven0a1

Relacin calidad6 reci*1

S*,,+8 C9$&% M$%$#%) P" M$/)";$< 4


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3 9 > 4 : 5 2 - N@A

8Gena calidad1

8ien *rJaniad*1

Calidad del servici*1

Orien0ada a sa0isWacer alclien0e1

T)a rec*mendad* Gs0ed S*lder a *0ras ers*nas

1. S; 2. N-

2 TRec*mendarXa Gs0ed S*lder a *0ras ers*nas

1. S; 2. N-

- TC*mrar * G0iliar Gs0ed l*s r*dGc0*s de nGev*

1. S#*"- * /;

2. P"-$+'%) /;

3. P* * /; ,* * %-

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4. P"-$+'%) %-

5. S#*"- * %-

T)a alJGna c*sa Ge le JGs0arXa decirle a la emresa s*re elservici* Ge r**rci*na

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