Training Program - AHKtools.china.ahk.de/download/AHK_Training_Brochure_NC... · 2019-12-18 · Together with our training and teaching partners, we look forward to contributing to

Training ProgramNorth China 2020

Shopfloor & Quality Management 车间以及质量管理

·Leadership & Teamwork│领导力培训&团队合作

·Human Resourse Solutions│人力资源类培训

·Presentation & Communication│简报技巧&沟通技巧

·Intercultural Competence│跨文化交流

·MS Office│MS办公室操作系统

·Business & Project Management│商务以及项目管理

·Shopfloor & Quality Management│车间以及质量管理

·Language Training│语言培训

Contact

Ms.Xingchen LI,Training Mananger

Tel.:+86-10-6539 6685│E-Mail:[email protected]

German lndustry & Commerce Greater China│Beijing

Preface | 前言

Dear Valued HR Leaders and Career Movers,

A company’s success can only be achieved through its own staff. But is it reallynecessary to further develop your internal staff’s skills in the markets of today, and moreover, is it worth the money and time that you invest?

A CFO once said in an internal management meeting, “What happens if we train our staff and they leave?” The HR Head responded: “What happens if we don’t and they stay?” And the CEO just smiled…

To recruit the right people is a good start, but only the enhancement of one’s own staff’s competencies and skills can lead to a powerful work force. This especially holds true for German and other foreign companies in China where it is necessary to constantly adapt to a changing business environment.

The new Training Brochure 2020 comprises many important classical as well as new and state-of-the-art training courses and workshops. An everchanging market demands the leading personnel in charge to master leadership skills for whatever unprecedent situation they encounter, hence, “Leading in Change”(14) and “AgiLego Project Management” (20) are both part of our new training portfolio. When managing an international team, cultural awareness and proficiency in handling intercultural matters is of utter importance, that is why“Intercultural Leadership” (03) is the royal road to achieve an ameliorated internal efficiency.

Success demands every of your company’s employees to be a contributing part to the day-to-day and aperiodic business. We address this major topic with ourtraining “Empowering your Support Staff” (32). Our trainings and language courses are offered in Chinese, English and German, and we make sure, that you will be surrounded by the most stimulating learning environment. All of them can of course also be designed as in-house trainings and be individually adapted to your company’s needs. Just contact us, and we will find the perfect solution for you.

Together with our training and teaching partners, we look forward to contributing to your business success, career development, personal improvement, and job satisfaction in the dynamic China!

Yours truly,

Dr. Oliver Prüfer, MBADeputy General ManagerHead of Recruitment & Training

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INDEX

Cross Cultural Training Language Page Basics of Cultural Awareness CN/EN/GER 01German Business Culture – Successful Cooperation with EN 02German Colleagues & Business Partners Intercultural Leadership CN/EN/GER 03Intercultural Conflict Management – German and Chinese Perspectives CN/GER 04Living, Working and Leading in China EN 05

Business German Course A1 GER 06Business German Course A2 GER 07Business German Course B1 GER 08Business German Course B2 GER 09Business German Course C1 (Wirtschaftskommunikation) GER 10

Language Skills

Leadership Training

IND

EX

Basics of Leadership CN/EN/GER 11Constructive Emotional Leadership Workshop EN 12Global Leadership & Talent Development CN/EN 13 Leading in Change EN 14 Leadership Development: Learn How to Communicate Beyond Cultures EN 15 Leadership: Coaching to Engage Teams EN 16

Shopfloor and Quality ManagementSix Sigma Yellow Belt EN(CN) 17Lean Management and Value Stream Design EN(CN) 18Standard Time Management according to REFA Methodology EN(CN) 19

Management TrainingAgiLego Project Management CN/EN 20From Employee to Manager CN/EN/GER 21Innovation Management CN 22Management Transition & Managing Performance CN/EN 23Production Management Skills for Front Line Supervisors CN 24Excellence in Customer Service CN 25

Personal Competence TrainingBusiness Writing and Influencing EN 26Communication, Influencing and Negotiation CN 27Convincing and Asserting Skills EN/CN 28Creative Problem Solving and Decision-Making CN 29Deep Work: How to Become More Focused and Successful in a Distracted World CN/EN 30Effective Cross – Functional Cooperation CN/EN 31Empowering your Support Staff EN 32Power Questions – Make More Out of your Life with Using Questions CN/ EN 33PPT for Presenters EN 34Structured Thinking and Mindmapping CN 35Time Management and Outlook EN 36

Software TrainingExcel Training Course: Enhancing Data Analysis Ability CN 37Excel Training Course: Improvement of Data Analysis Efficiency CN 38PPT Training Course: Improvement of PPT Making Efficiency CN 39PPT Training Course: Work Report Easy Making and Perfect Presentation CN 40

Language Page

Trainer Profiles EN(CN) 41-50

INDEX

Language Page

Standard Time Management According to REFA Methodology EN(CN) 19AgiLego Project Management CN/EN 20Time Management and Outlook EN 36

February 2020年02月

Basics of Cultural Awareness CN/EN/GER 01Intercultural Leadership CN/EN/GER 03Intercultural Conflict Management – German and Chinese Perspectives CN/GER 04Basics of Leadership CN/EN/GER 11Leading in Change EN 14Leadership Development: Learn How to Communicate Beyond Cultures EN 15From Employee to Manager CN/EN/GER 21Innovation Management CN 22Management Transition & Managing Performance CN/EN 23Power Questions – Make More Out of Your Life with Using Questions CN/EN 33

March 2020年03月

January 2020年01月

Business German Course A1 GER 06Business German Course A2 GER 07Business German Course B1 GER 08Business German Course B2 GER 09Business German Course C1 (Wirtschaftskommunikation) GER 10Global Leadership and Talent Development CN/EN 13Lean Management and Value Stream Design EN(CN) 18Communication, Influencing and Negotiation Skills CN 27Deep Work: How to Become More Focused and Successful in a Distracted World CN/EN 30Empowering your Support Staff EN 32Excel Training Course: Enhancing Data Analysis Ability CN 37PPT Training Course: Improvement of PPT Making Efficiency CN 39

April 2020年04月

Leading in Change EN 14Leadership: Coaching to Engage Teams EN 16Creative Problem Solving and Decision – Making CN 29Effective Cross-Functional Cooperation CN/EN 31Structured Thinking and Mindmapping CN 35

May 2020年05月 Leadership Development: Learn How to Communicate Beyond Cultures EN 15Excellence in Customer Service CN 25AgiLego Project Management CN/EN 20Six Sigma Yellow Belt EN(CN) 17Business Writing and Influencing EN 26Power Questions – Make More Out of your Life with Using Questions CN/EN 33

June 2020年06月 Living, Working and Leading in China EN 05Production Management Skills for Front Line Supervisors CN 24Convincing and Asserting Skills CN/EN 28Deep Work: How to Become More Focused and Successful in a Distracted World CN/EN 30PPT for Presenters EN 34Excel Training Course: Improvement of Data Analysis Efficiency CN 38PPT Training Course: Work Report Easy Making and Perfect Presentation CN 40

IND

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Language Page July 2020年07月

November 2020年11月

German Business Culture – Successful Cooperation with EN 02German Colleagues & Business PartnersLeadership: Coaching to Engage Teams EN 16Excellence in Customer Service CN 25Six Sigma Yellow Belt EN(CN) 17

December 2020年12月

Trainer Profiles EN(CN) 41-50

Constructive Emotional Leadership Workshop EN 12Production Management Skills for Front Line Supervisors CN 24Convincing and Asserting Skills CN/EN 28PPT for Presenters EN 34Excel Training Course: Improvement of Data Analysis Efficiency CN 38PPT Training Course: Work Report Easy Making and Perfect Presentation CN 40

August 2020年08月

September 2020年09月

October 2020年10月

Living, Working and Leading in China EN 05Effective Cross – Functional Cooperation CN/EN 31Time Management and Outlook EN 36

IND

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Constructive Emotional Leadership Workshop EN 12Standard Time Management According to REFA Methodology EN(CN) 19Innovation Management CN 22Empowering your Support Staff EN 32Structured Thinking and Mindmapping CN 35

German Business Culture – Successful Cooperation with EN 02German Colleagues & Business PartnersIntercultural Conflict Management – German and Chinese Perspectives CN/GER 04Management Transition & Managing Performance CN/EN 23Business Writing and Influencing EN 26Communication, Influencing and Negotiation Skills CN 27

Basics of Cultural Awareness CN/EN/GER 01Intercultural Leadership CN/EN/GER 03Basics of Leadership CN/EN/GER 11Global Leadership and Talent Development CN/EN 13Lean Management and Value Stream Design EN(CN) 18From Employee to Manager CN/EN/GER 21Creative Problem Solving and Decision Making CN 29Excel Training Course: Enhancing Data Analysis Ability CN 37PPT Training Course: Improvement of PPT Making Efficiency CN 39

German Chamber of Commerce in China | North China

Landmark Tower 28 Dongsanhuan North RoodChaoyang District, Beijing 100004Tel. +86 10 6539 [email protected]

German Chamber of Commerce in China | Shanghai

29/F Gopher CenterNo. 757 Mengzi RoadHuangpu District, Shanghai 200023Tel. +86 21 5081 [email protected]

German Chamber of Commerce in China | South and Southwest

Room 1903, Leatop Plaza32 Zhu Jiang East RoadTianhe District, Guangzhou 510620Tel. +86 20 8755 2353 [email protected]

SUPPORT.FACILITATE.INFORM.REPRESENT.

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RECRUITMENT SERVICE

Contact | Dr. Oliver PrüferHead of Recruitment & TrainingTel: +86-10 6539 [email protected]/recruitment

Our Client is

Recruiting

Mrs. Mao RunzhiSenior HR ManagerTel: +86-10 6539 [email protected]/cn/services/hr-services

Basics of Cultural Awareness文化意识的基础知识

目标与内容 Objectives and Content

In this workshop, we go over the basic principles of culture and cultural awareness. The participants

then sketch their own cultural profile and work on case studies and cases from their own work

experience, analyzing them for cultural sub context. Peer feedback and reviews help the participants

to start solving their own cases, supported by an action plan at the end of the workshop.

在本次研讨会上，我们介绍文化和文化意识的基本原则。然后，参与者绘制自己的文化概况，

并根据自己的工作经验研究案例研究和案例，并根据文化子背景进行分析。通过同伴反馈和评论，

参与者在研讨会结束时开始解决他们自己的案例，并写出行动计划。

参加对象 Target Group

White-collar staff with intercultural work interactions.

有跨文化工作交流的白领工作人员。

大纲 Outline

• Basics of culture

• Cultural awareness

• My cultural profile

• Case studies

• Own cases

• Action plan

• 文化基础

• 文化意识

• 我的文化形象

• 实例探究

• 自己的案例

• 行动计划

培训师: Julie Marx Trainer: Julie Marx日期: 2020年2月10日 Schedule: Feb. 10, 2020 2020年9月14日 Sept. 14, 2020会员: 2400元; 非会员: 2700 元 Price: Member 2400 RMB; Non-member 2700 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文/英文/德语 Language: Chinese/English/German

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培训师: Alexander Kramer Trainer: Alexander Kramer日期: 2020年8月12日-13日 Schedule: Aug.12-13 2020 2020年11月3日-4日 Nov. 3-4 2020会员: 4800元; 非会员：5200元 Price: Member 4800 RMB; Non-member 5200 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials, lunch 语言: 英语 Language: English

German Business Culture - Successful Cooperation with German Colleagues & Business Partners 德国商务文化-如何有效地与德国同事、商业伙伴沟通

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There is always and still space to improve and leverage on the hidden potential underneath in Chinese-German collaborations, regardless whether you are working in a well or newly established one, for start-up or market leader. One of the main keys is Chinese-German Cross-cultural competency.In this workshop, each individual and all participants will be able to share, reflect and scale theirown experiences and frequent occurring issues in CN-G-cooperation under guidance of an experienced facilitator in a discrete environment. From the beginning on and systematically, the entire workshop will be framed and backed-up bynot only introducing the most sophisticated ways to compare our cultures beyond obvious differences. Participants will be able to discover and understand the culture-related roots of their work-attitudes and job expectations, as well as the relations and patterns to their business behaviorsand even company cultures. Scope of workshop methodologies: Case studies, role-plays & simulations, sample videos, critical incidents, discussions, presentations, know-how exchange, and best practice sharing

无论您来自什么类型的中德合资企业，新建的、刚起步的或者已经成为市场领导者的，如何使中德企业以及合作伙伴之间拥有更好的沟通协作，始终是一个无法回避的议题。其中有一个非常关键的能力，就是中德跨文化交际能力。通过这次工作坊，每一位参加的学员都有机会分享，反思自己在日常工作中与德国同事或是合作伙伴在沟通中的所发生的问题，由培训师进行引导和自我启发。这两天的培训，不仅仅着眼于中德文化之间表层的差异比较。学员们将能够深入挖掘和理解两个不同文化的员工对于工作的态度与期待，对于关系的处理的方式以及不同文化所导致的商务习惯以及公司文化。课程教学手法：案例学习，角色扮演模拟，视频案例，学员讨论，演讲分析，最佳案例分析等。


Cross-functional Chinese and international teams and staff members working in/with a Germancompanies, colleagues and business partners from Germany.

跨职能部门工作的中国员工，国际化团队以及在德国背景公司工作或与德国总部同事密切合作的员工。

大纲 Outline

• Opening & Get-to-Know-Warm-up, Expectations & Goals, Methods of Learning, Workshop-Rules

• Chinese & German: Culture & Systematic,Impact & Patterns, Modules & Comparisons

• Culture & Background: Linking individual interests in German culture and society to the bigger context of history, forms of belief,education, politics, everyday life and work etc.

• Culture & Work Issues: Work & business conduct, ways of communicating face-to-face& virtual, giving & receiving feedback, voicing opinions, time-/conflict management,teamwork, leadership, learning-culture etc.

• 开场并进行破冰环节相互进行了解，传达培训期待，目标，学习方法以及培训守则

• 中国人&德国人：文化介绍&系统性分析，文化的形成&文化所带来的影响模块化分类&文化对比

• 文化&背景：对各类独立的特点进行连接：历史，宗教信仰，教育以及政治等

• 不同文化导致工作中产生的问题：工作& 商务开展，沟通方式：面对面沟通&虚拟沟通，给予&接收反馈，提出建议，时间/ 冲突管理，团队协作，领导力等

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Intercultural Leadership跨文化领导力


In this workshop, we go over the changes in work routine, responsibilities, and priorities when an

employee takes over their first leadership role. The participants then sketch their own leadership

profile and preferences and work on case studies and cases from their own work experience,

analyzing them. Peer feedback and reviews help the participants to start solving their own cases,

supported by an action plan at the end of the workshop.

在本次研讨会上，我们介绍员工变成经理有什么工作方面，责任方面，还有优先权方面的变化。

然后，参与者绘制自己的领导概况和偏爱，并根据自己的工作经验研究案例，并根据文化背景

进行分析。通过同伴反馈和评论，参与者在研讨会结束时开始解决他们自己的案例，并写出

行动计划。


White-collar staff with intercultural leadership responsibilities.

有跨文化领导责任的白领工作人员。

大纲 Outline

• Changes when taking on a leadership position for the first time

• Coping mechanisms

• Priority setting

• Case studies

• Own cases

• Action plan

• 员工变成经理的变化

• 应对机制

• 确定优先事项

• 实例探究

• 自己的案例

• 行动计划


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培训师: 赵倩 Trainer: Zhao Qian日期: 2020年2月18日-19日 Schedule: Feb. 18-19, 2020 2020年8月27日-28日 Aug. 27-28, 2020会员: 3000元; 非会员：3500元 Price: Member 3000 RMB; Non-member 3500 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials, lunch. 语言: 中文/德语 Language: Chinese/German

Intercultural Conflict Management - German and Chinese Perspectives

德、中跨文化冲突管理

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Conflicts are everywhere, and there is no exception in the work of multinational enterprises. Some conflicts develop from small too big or from obscure to obvious. Due to being handled or conditions changed, some conflicts are gradually resolved. The conflicts in the workplace are diverse, some conflicts affect the inter-personal relationshipsbetween colleagues, which in turn affect the cooperationquality and quality of work, and even affect people's physical and mental health. By understanding the causes of the occurrence of conflicts, the causes of the escalation of conflicts, the internal mechanism of escalation, as well as the abnormal mentality and abnormal behavior that people are likely to have when once involved in a conflict, by improving the sensitivity to (cross-cultural) conflict,we can adjust our bodies and minds, avoid unnecessary behaviors that might upgrade conflicts.We can have a rational attitude in the face of conflict and discuss the strategy to resolve conflicts.In the two days of the course “Intercultural Conflict Management - German and Chinese Perspectives”, we will regard national culture characteristics as references, consider the premise of the other influence factors and begin with intercultural thinking in order to deeply analyze the basic causes of the conflicts, the characteristics of conflict behaviors and thinking and together explore how to go beyond the traditional communication modes and makethe staff in the cross-cultural team more competentwhen working with others.

冲突无处不在，在跨国企业的工作当中也不例外。有些冲突由小到大，从隐性发展到显性；有些冲突则由于处理得当或者时过境迁而得以逐渐消解。职场上的矛盾冲突形形色色，有些冲突会影响同事之间的人际关系，继而影响合作品质和工作质量，甚至会影响人的身心健康。了解可能导致冲突发生的起因、导致冲突升级的原因、冲突升级的内部机制，以及人一旦陷入冲突就可能产生的反常心态及表现出的反常举动，提高对（跨文化）冲突的敏感度，有利于我们调节自己的身心，避免导致冲突升级的不必要的行为方式，以理性的心态面对冲突，并探讨冲突解决策略。在“德中跨文化冲突管理”两天的课程中, 我们将以民族文化特征作为参考、在考虑到其他影响因素的前提下，从跨文化思维入手深入剖析冲突的根源, 冲突行为与思维的特点，共同探讨如何走出传统的沟通模式,使跨文化团队中的工作人员能在与他人共事时更加得心应手。参加对象 Target GroupManagers working in multinationals or participants feel interested in intercultural conflict management. Proficiency in Chinese/German.在跨国企业工作的经理人或一般对跨文化议题有兴趣的学员 , 汉语/德语流利。

大纲 Outline

• Nature of Conflicts - definition, causality, syndromes and consequences • Task conflict and relation conflict in the workplace• impacts of culture in intercultural workplace• Mechanism of conflict generation and conflict escalation• Multiple influence factors of intercultural conflict• Similarities and differences of conflict management - German and Chinese perspectives• key skills, techniques and competence for conflict management, ways of mediating tension• Discussing their own experiences of intercultural conflict, Interpreting the cause of conflict and the bottleneck of conflict resolution, Developing Corporate Shared Vision, Synergies, and Action Plan • 冲突的定义、产生原因、症状及影响• 工作环境中的任务冲突与关系冲突 • 文化在跨文化职场中所起的作用• 冲突发生及升级的机制• 跨文化冲突的多样化影响因素• 德中文化在冲突管理及沟通方面思维和行为方式的异同 • 跨文化冲突的解决技巧，跨文化冲突解决能力及调解紧张气氛的方法• 共同探讨自身现实的跨文化冲突经历，解读冲突原因，冲突解决瓶颈，提出可能的实践方案

Living, Working and Leading in China外籍专家如何更好的在中国生活，工作和带团队


Coming to China on an international assignment is a major shift in all aspects of life for expatriates,their accompanying spouses and families and relatives back home, regardless the length of the engagements. For and with you, we will tackle underlying changes and challenges from cross-cultural perspectives.In the full scope of all major aspects, ranging from job and family-life integration, dealing with cultural shocks, communication, team collaboration, leadership, time management to making yourselves athome in China, we will build up and enhance your cross-cultural competencies for an smooth and successful work and private life in China. Throughout our 2-days training program, you will learn and better understand:

• Modern Chinese peoples’, colleagues’, business partners’, neighbors’ and friends’ mind-set and ways of everyday dealings through insights into their modern and traditional Chinese culture, work- and lifestyles• Ways, how to make a first contact, establish, foster and maintain social, job and private relations • Reasons for miscommunication and understandings, and best practices way to avoid them• How to motivate, giving and receive authentic feedback• How to lead your Chinese employees and colleagues etc. 对于外派到中国工作的外籍专家，甚至有些专家的配偶以及家庭成员也会一同陪伴前往，而这样的异国生活会持续很长一段时间。这对外派专家来说，无疑具有很大的挑战。为了更好地达到培训效果，我们会从跨文化角度出发，消除这些变化和挑战带来的不适感。这些问题主要会包括工作以及家庭生活，处理文化震荡，沟通，团队协作，领导团队，时间管理以及更好的适应在中国的生活等等。通过两天的培训，学员们能够获得：• 了解当代中国人，作为你的同事，商务伙伴，邻居以及朋友，他们如何用现代的思维进行日常工作以及处理事务，同时了解传统中国的文化以及工作和生活方式• 懂得如何正确的建立良好的社交关系，留下好的印象• 学习跨文化过程中导致的沟通障碍，误解发生的原因以及如何进行规避• 如何激励员工，给予以及获取反馈• 如何领导中国员工

培训师: Alexander Kramer Trainer: Alexander Kramer日期: 2020年6月9日-10日 Schedule: Jun. 9-10, 2020 2020年10月28日-29日 Oct. 28-29, 2020会员: 4800元; 非会员：5200元 Price: Member 4800 RMB; Non-member 5200 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials, lunch. 语言: 英文 Language: English

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International experts, accompanying spouses, families, who will be living and working in China. 由家属以及配偶陪同到中国生活并工作的国际外派专家。

大纲 Outline

The workshop will include the following topics: • Influence of Chinese culture, history, traditions, education etc. on Chinese peoples’ perceptions and attitude towards life, work, business, career, foreigner and everyday life• Communicating, information sharing and understanding between Westerners and Chinese through and beyond language gaps and various means of communication • Expressing praise and criticism • Reasons for conflicts and different attitude to deal with them in Chinese-Western teams• Important aspects of organizing a daily life in China? etc.

培训的主要课题：• 对中国的文化，历史，传统以及教育有一个初步了解，并知晓中国人是如何看待生活，工作，商务活动，职业规划，对待外国人的态度以及日常生活• 中国人和西方人在沟通，信息分享以及理解方式等方面的差异• 如何表扬以及批评• 中国人以及西方人对待冲突的态度以及处理的方式• 如何来安排自己在中国的日常生活


Business German Course A1商务德语课程A1

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This course will elevate your German proficiency to a level at which you can understand and use familiar everyday expressions and very basic phrases aimed at satisfying concrete needs. You will be able to introduce yourself and others and ask or answer questions about personal details such as where he/she lives, people he/she knows and things he/she has. You will become capable of interacting in a simple way provided the other person talks slowly and clearly and is prepared to help.

理解日常的习惯用语并能讲简单的句子；能表明具体的需要；当对方讲话慢且清楚时，能够进行简单的交流。


• Business people who require German language skills professionally• People who want to challenge themselves by learning a new language• People who enjoy the German language and want to improve their language skills

• 有德语需求的商务人士• 利用业余时间学习德语的上班族• 欲提高语言技能的德语爱好者

特色 Features

• Designed for energetic and young professionals • Convenient time schedule in the evening • Training location near CBD • Practical and efficient learning approach• Small classes: 7-15 students per class

• 专为充满活力的年轻专业人士定制 • 便利的时间安排 (晚上和周末)• 培训地点在CBD附近• 高效实用的教学方法• 小班开课: 每班7–15人

日期 / Duration 2020年3月3日 – 2020年8月20日 Mar.3, 2020 – Aug. 20, 2020

时间 / Time 周二, 周四: 18:30 – 21:00 Tuesdays, Thursdays: 18:30 – 21:00

课时 / Course Units 150 (1课时为45分钟) (one unit = 45 min.)

语言 / Language 德语 German

价格 / Price

地点 / Venue

会员: 8,300人民币非会员: 9,100 人民币教材费: 400人民币

老学员享受学费8折优惠；新学员2人同时报名享受学费8.5折优惠，3人及以上同时报名享受学费8折优惠。

北京市朝阳区东三环北路8号亮马河大厦2座

Landmark Tower 2, North Dongsanhuan Road 8,Chaoyang District, Beijing

Member: 8,300 RMBNon-member: 9,100 RMBTextbook fee: 400 RMB

20% off for previous students; 15% off for 2 new students whoregister together and 20% off for3 or more new students who register together (on course fee).

折扣： Discounts:

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日期 / Duration 2020年3月2日 – 2020年8月19日 Mar.2, 2020 – Aug.19, 2020

时间 / Time 周一, 周三: 18:30 – 21:00 Mondays, Wednesdays: 18:30 – 21:00



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Business German Course A2商务德语课程A2

7

Can understand sentences and frequently used expressions related to areas of most immediate relevance (e.g. very basic personal and family information, shopping, local geography, employment). Can communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar and routine matters. Can describe in simple terms aspects of his/her background, immediate environment and matters in areas of immediate need.

理解涉及身边事务，比如家庭、购物及工作的句子和常用语，能够描述自己的来历和学历及与基本需要相关的事情。




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Business German Course B1.1/B1.2商务德语课程B1.1/B1.2

8

Can understand the main points when clear, standard language is used and the focus is on familiartopics associated with work, school, leisure time, etc. Can deal with most situations typically encountered when travelling in the language region. Can express him/herself simply and coherently regarding familiar topics and areas of personal interest. Can report on experiences and events, describe dreams, hopes and goals as well as make short statements to justify or explain his/her own views and plans. This course has a pre-class testing.

在使用清晰的标准语言以及涉及工作，学校等方面的平常事物时，能够理解要点；去旅行没问题；能简单地就一般话题和自己感兴趣的领域发表自己的看法；能简短的讲明计划和阐述观点。该课程有课前测试，以了解学生水平。




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Business German Course B2商务德语课程B2

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A normal conversation with native speakers is possible without major difficulties for either party.Can express himself/herself clearly and explicitly for a broad range of topics. Can explain his/her point of view on a current issue and can list advantages and disadvantages of alternative possibilities. This course has a pre-class testing.

能理解一篇复杂文章中的具体或抽象主体基本内容，包括学习者专业领域的技术性讨论课题。能比较自如流利地跟讲本族语的人进行交际，双方都不感到紧张。能清楚、详细地谈论广泛领域的话题，能就时事发表自己的观点，并能对各种可能性陈述其利弊。该课程有课前测试，以了解学生水平




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时间 / Time 周一, 周三: 18:30 – 21:00 Mondays, Wednesdays: 18:30 – 21:00



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Business German Course C1(Wirtschaftskommunikation)高级商务德语C1

10

Can understand a wide range of demanding, longer texts, and recognize implicit meaning. Can express him/herself fluently and spontaneously without much obvious searching for expressions. Can use language flexibly and effectively for social, academic and professional purposes. Can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organizational patterns, connectors and cohesive devices. This course has a pre-class testing.

理解篇幅较长且内容广泛的文章；能够自如流畅的表达；能在社会交往，工作或接受培训和学习时灵活的运用语言。该课程有课前测试，以了解学生水平。


• Businesspeople who require German language skills professionally• People who want to challenge themselves by learning a new language• People who enjoy the German language and want to improve their language skills


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日期 / Duration 2020年3月3日 – 2020年7月7日 Mar.3, 2020 – Jul.7, 2020




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Basics of Leadership领导力的基础知识


In this workshop, we go over the basic principles of leadership versus management. The participants

then sketch their own leadership profile and preferences and work on case studies and cases from

their own work experience, analyzing them. Peer feedback and reviews help the participants to start

solving their own cases, supported by an action plan at the end of the workshop.

在本次研讨会上，我们介绍领导和管理的区别。然后，参与者绘制自己的领导概况和偏爱，并

根据自己的工作经验研究案例，并根据文化背景进行分析。通过同伴反馈和评论，参与者在

研讨会结束时开始解决他们自己的案例，并写出行动计划。


White-collar staff with direct leadership responsibilities.

有直接领导责任的白领工作人员。

大纲 Outline

• Basics of leadership vs. management

• My leadership profile

• Case studies

• Own cases

• Action plan

• 领导和管理的区别

• 我的领导形象和偏爱

• 实例探究

• 自己的案例

• 行动计划


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“Constructive Emotional Leadership” Workshop (3.5 hours)


Communication is our main tool when interacting, influencing and leading people in situations of

change, challenge and conflict. Communicating with compassion and respect under difficult

circumstances is the secret success factor of the really successful leaders. A higher communication

awareness for leaders and concrete tools to increase communication effectiveness is critical for creating

a high performing organization with less costly conflicts.

This workshop will introduce a powerful and simple model to better understand human behavior as

well as provide a powerful four step process that will equip leaders to manage situations of conflict,

change, challenge, pressure and confrontation much more effectively.


Managers and leaders who want to be prepared for the upcoming challenges of restructuring,

difficult feedback conversations or just want to be a better leader with higher emotional intelligence.

It is also for project managers who need to influence co-workers successfully without disciplinary power.

大纲 Outline

• Introduction to PAC model of transactional analysis (Eric Berne)

• Introduction to the four-step process of compassionate communication, also known as non-

violent communication (Marshall Rosenberg)

• Learning how to avoid defensiveness and resistance in others by choosing the right language

and inner attitude

• Receiving an easy to use recipe to bring across difficult messages in a compassionate way

• Learning how to calm down own negative emotions effectively before honestly expressing

what we wish others to change.

培训师: Tilman Reiger Trainer: Tilman Reiger日期: 2020年7月17日 Schedule: Jul. 17, 2020 2020年12月8日 Dec. 8 , 2020会员: 650元; 非会员: 1000元 Price: Member 650 RMB; Non-member 1000 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 英文 Language: English

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Global Leadership and Talent Development跨文化领导力培育


Motivation, jobs satisfaction and work performance are inter-related. High labor turnover rate or a

leader without being able to provide shared vision would no longer sustain competitive advantage.

How to retain, develop current and potential talents would be important for being an effective leader.

This 2-day program will explore how effective leadership can influence positive team performance

and retain global talents.

成功的领导人在延续企业文化时，不应在于模仿别人的管理或企业文化模式﹔领导人应从广义

的角度，体会多元化经营模式的可行性，了解内部团队的共识方向，从而找到属于该企业的文

化特质，才能真正将经营的理念，落实于策略执行。这两天的课程将学习身为一为跨文化经理

人, 如何落实领导力与团队因材施教的潜能培育。


Managers or general participants who are interested in leadership skills and talent development,

English Proficiency.

经理人，或一般想提升跨文化领导力的学员,英語流利。

大纲 Outline

• The role of Manager or Leader

• A Leader in managing risk vs a leader in managing crisis/chaos

• Developing strategic thoughts and how to reach team consensus

• Human dimensions in global leadership- coaching, facilitation, & feedback skills

• Managing Emotions- Global leadership EQ development

• Balance the quantitative and the qualitative teamwork

• Definition of talent and how to motivate and retain global talents

• Managing a global team- managing diversity, change, and beyond

• 经理人和领导人的区别

• 风险管理与危机处理的领导人

• 执行力与策略逻辑思考的团队领导

• 团队人性化的管理

• 跨文化领导人的情绪管理是一切智慧领导的关键

• 平衡数据领导与情商领导

• 因材施教, 找出跨文化团队优秀人才, 激励团队潜能发挥

• 跨文化团队领导力的要件

培训师: 林懿宏 Trainer: Jasmine Fast-Lin日期: 2020年3月24-25日 Schedule: Mar. 24-25, 2020 2020年9月10-11日 (9am-5pm) Sept. 10-11, 2020 (9am-5pm) 会员: 4400元 ; 非会员：4800元 Price: Member 4400 RMB; Non-member 4800 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials, lunch. 语言：中文/英文 Language: Chinese/English

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培训师: 林懿宏 Trainer: Jasmine Fast-Lin日期: 2020年3月24-25日 Schedule: Mar. 24-25, 2020 2020年9月10-11日 (9am-5pm) Sept. 10-11, 2020 (9am-5pm) 会员: 4400元 ; 非会员：4800元 Price: Member 4400 RMB; Non-member 4800 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials, lunch. 语言：中文/英文 Language: Chinese/English

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Leading in Change


The one-day training provides leaders with knowledge, skills and experience to improve their

leadership approach through change-relevant situations. It equips their team with respectful,

individual guidance through their change-curve. The course contains a theoretical section and

a practical part with a gamification format, the “CHANGE Express”. Through a playful approach,

the participants learn faster and deeper. They are bound to awaken their creativity as well.


Team leaders, Managers, Business Unit Managers…

… with no or limited experience in leading change projects, using change methods and

change communication skills.

… who want to develop leadership skills such as listening, empathy, communication in

change projects.

… who want to learn about change management methodology, methods and tools.

大纲 Outline

• Introduction into Change Management methodology, methods and tools

• Understand motivational behavior of team members and dealing with unforeseen situations

in change projects

• Experience of role of managers and leaders in change projects

• Learn ways of guiding your team appropriately through demanding change situations

• Share experience with other leaders about leading in change

培训师： Anne Teubenbacher Trainer: Anne Teubenbacher日期： 2020年2月27日 Schedule: Feb. 27, 2020 2020年4月10日 Apr. 10, 2020会员: 1900元; 非会员:2500元 Price: Member 1900 RMB; Non-member 2500 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 英文 Language: English

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Leadership Development: Learn How to Communicate Beyond Cultures


Virginie Mangin and Eike Westerholt are both certified by ICF. They offer Systemic and relationship

coaching for teams and executives. They help organizations deal with change, transitions and

overcome intercultural challenges.

We offer full day trainings effective communication in an intercultural environment. This includes

conflict resolution, assertiveness, developing listening skills and building culture of trust.

This is a highly interactive training with handout of tools and hands-on practice.


大纲 Outline

Senior and mid-level managers who want to enhance their communication skills and relationships

and impact positively the team dynamics.

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• Participants will gain awareness on their communication patterns

• Understand how to improve their communication so that their message is heard

• Understand how to better resolve conflict

• Understand their needs and how to assert themselves

• Understand how to build trust and better relationships in their teams -Enhance their listening

skills

培训师: Eike Westerholt & Virginie Mangin Trainer: Eike Westerholt & Virginie Mangin日期： 2020年2月20日 Schedule: Feb. 20, 2020 2020年5月18日 May 18, 2020会员： 2400元; 非会员:2600元 Price: Member 2400 RMB; Non-member 2600 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 英文 Language: English

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A Unique Systemic and Neuroscience Approach to Effectively Engage in Teams and Organizations.

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Leadership: Coaching to Engage Teams (2 days)


Coaching to Engage Teams first comes with understanding our own motivators at work and in our personal lives. Together, we will explore the complex dynamics of individuals and understand how to identify motivations within teams.Utilising the TotalSDIAssessment to provide a link between leadership and performance, contentis delivered to provide both knowledge and self-awareness, while practical application is reinforced through coaching role-play, case studies, analysis and group discussions and planning.Ongoing, you will learn how to manage and coach teams and provide constructive feedback.We will coverleadership styles and use the GROW coaching model to enhance our coaching conversations.Participants will also leave with the Training IPS Coaching Tool Kit with a complete guide and worksheets for putting the learning into action.


Leaders required to expand their styles for more effective teams / Members seeking more self-awareness and aspiring to coach individuals and lead teams.

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Part 1 – Definitions • Teams versus Working Groups • Core Team Concepts • Identify qualities and abilitiesPart 2 – Leadership Fundamentals • Awareness, Ability, Commitment = Effectiveness • Assessing the relationship dynamics and communication styles (TotalSDI) • Influencing • Listening and questioningPart 3 – Strengths in Coaching • Conditions of relationships • Strengths awareness • Applying strengths for motivation • Overdone strengths and perceptionPart 4 – Motivation • Team vs individual motivation • What motivates teams? • Strategies to motivatePart 5 – Decisions and Styles • Directive leadership • Styles of leadership • Team development

• Applying styles of situationsPart 6 – Communication • Delegation and feedback techniques • Applying styles to team and individual readiness • Practice coaching and correcting difficult and challenging behaviors • Identify the differences between coaching and disciplinePart 7 – Coaching model (GROW) • Mindset of coaching • Introduction to GROW • Leading a conversation • Expanding knowledge of questioning appropriately • Application: Case Study • Training IPS Coaching Tool KitPart 8 – Team Conflict Management • Understand the different types of conflict • Personal conflict style • Applying TotalSDI to conflict • Conflict management rules • Taking conflict to your team for brainstorming • Case study: Team conflict and intervention

培训师: Alistair McArthur Trainer: Alistair McArthur日期: 2020年4月2-3日 Schedule: Apr. 2-3, 2020 2020年11月19-20日 Nov. 19-20, 2020会员: 5000元; 非会员: 5500元 Price: Member 5000 RMB; Non-member 5500 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 英文 Language: English

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Six Sigma Yellow Belt六西格玛黄带


The Six Sigma framework requires the rigorous application of scientific, number-based methods to

define, measure, analyze, improve and control your process improvements projects. In this training,

the principles and most basic methods of Six Sigma will be taught and practiced. The course will

end with a final examination in accordance with the standards given by international Six Sigma

promoting organizations. No project needs to be submitted for this introductory yellow belt certification.

The participants will need to bring a laptop with statistical software such as Minitab (free trial) or R

(free) installed.

六西格玛体系要求以严格应用科学、数字为基础的方法来定义、测量、分析、改进和控制您的流

程改进项目。在本次培训中，我们将教授、实操六西格玛的原理和基本使用方法。在培训结束时，

将根据国际六西格玛组织提供的标准进行最终考核。此黄带认证不需要提交实践项目报告。参与

者需要携带带有统计软件的笔记本电脑，如Minitab（免费试用）或R（免费）。


大纲 Outline

Anyone involved in process improvement and corporate development.

参与流程改进和企业发展的相关人士。

• What is Six Sigma? History and application; principles and concept; overview of Six Sigma tools

• Six Sigma project management; DMAIC/DMADV cycle

• Six Sigma metrics (CTx, DPMO, COPQ, etc.)

• Basic descriptive statistics and statistical testing (parametric/non-parametric)

• Measurement system analysis

• Process capability analysis

• 什么是六西格玛？六西格玛的历史、应用、原则和概念及六西格玛工具的概述

• 六西格玛项目管理DMAIC / DMADV循环

• 六西格玛指标，（CTx，DPMO，COPQ）等

• 基本描述性统计与统计测试的基础（参数/非参数）

• 测量系统分析

• 过程能力分析

培训师：Dennis Behnke Trainer: Dennis Behnke日期： 2020年5月21-23日（2天+半天考试） Schedule: May 21-23, 2020 (2 d + 0.5 d exam) 2020年11月26-28日（2天+半天考试） Nov. 26-28, 2020 (2 d + 0.5 d exam)会员： 6000元; 非会员: 6750元 Price: Member 6000 RMB; Non-member 6750 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 英文（必要时提供中文解释） Language: English (Chin. explanations where necessary)

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Lean Management and Value Stream Design 精益管理和价值流设计


In this workshop, the basics and principles of lean management and lean manufacturing are

reviewed and practiced. In the first part, basic concepts, tools, and terms, such as Muda, Kanban,

Gemba, Heijunka etc. are explained and discussed. In the second part, the core tools of value

stream mapping (of a current state) and value stream design (of a target state) are practiced

based on two automotive suppliers’ examples.

在本次研讨会上，我们将对精益管理和精益制造的基本原理与原则进行回顾和讨论。在第一

部分当中，我们将解释并讨论基本概念、工具和术语，例如无駄、看板、现场、平准化等。

在第二部分当中，我们将通过汽车行业供应商的两个实例进行当前价值流和目标价值流分析


Industrial engineers, process planners, logistics planners, industrial supervisors and executives.

工业工程师、工艺规划师、物流规划师、工业主管和高管。

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• Lean manufacturing in comparison with traditional production concepts

• Concept of the Toyota Production system (Muda, Pull, Kaizen etc.)

• Lean management tools and terms (Kanban, Andon, Heijunka etc.)

• Lean Management vs. other process improvement frameworks

• Value Stream Mapping (Analyzing inventories, lead times, and Muda of a current

manufacturing state)

• Value Stream Design (Introducing continuous flow, pull, max EPEx etc.)

• 传统生产与精益制造

• 丰田生产系统的概念和因素（无駄、拉动逻辑、改善）

• 精益管理的工具和方法（看板、行灯、平准化）

• 精益管理与其他流程优化框架

• 当前价值流图（分析库存、交付周期时间、无駄等）

• 目标价值流程设计（引入连续流、拉动逻辑、生产批次频率等）

培训师: Dennis Behnke Trainer: Dennis Behnke日期: 2020年3月9日 Schedule: Mar. 9, 2020 2020年9月4日 Sept. 4, 2020会员: 2400元; 非会员: 2700元 Price: Member 2400 RMB; Non-member 2700 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 英文（必要提供中文解释） Language: English (Chin. explanations where necessary)

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Standard Time Management according to REFA Methodology根据德国REFA方法论的标准工时管理


Manual labor times are one of the most important cost drivers in many industrial processes. The

German REFA methodology provides a valuable set of tools and methods to manage these labor

times. In this course, the students learn how to analyze and measure process times (times studies).

In a second step, theory and practice of setting contingency allowances for personal needs, fatigue,

and delays are discussed. Finally, the method of work sampling is introduced as a powerful tool to

analyze allowances and increase labor productivity.

手工劳动时间是许多工业流程中最重要的成本驱动因素之一。德国REFA工业协会提供了一套

有用的工具和方法来管理这些劳动时间。在本课程中，参与者第一步将先学习如何分析和测

量工作时间（时间研究）。第二步讨论个人需求、疲劳和延迟制定宽放时间的理论与实践。

最后，引入工作抽样法作为分析宽放时间和提高劳动生产率的有力工具。


Industrial engineers, process planners, logistics planners, industrial supervisors and executives.

工业工程师、工艺规划师、物流规划师、工业主管和高管。

大纲 Outline

• Basics and terminology of standard time management

• Assessing human process performance

• Conducting process time measurements (time studies)

• Determining contingency allowance times (personal, fatigue, delay)

• Conducting work samplings to improve productivity

• REFA vs. MTM

• 标准时间管理的基础和术语

• 评估工人工作绩效水平

• 测量工作时间（时间研究）

• 测量、确定宽放时间（个人、疲劳、延迟）

• 进行工作抽样以提高生产力

• REFA与MTM

培训师: Dennis Behnke Trainer: Dennis Behnke日期: 2020年1月9-10日 Schedule: Jan. 9-10, 2020 2020年7月9-10日 Jul. 9-10, 2020会员: 5000元; 非会员:5500元 Price: Member 5000 RMB; Non-member 5500 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 英文（必要时提供中文解释） Language: English (Chin. explanations where necessary)

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• Basics and terminology of standard time management

• Assessing human process performance

• Conducting process time measurements (time studies)

• Determining contingency allowance times (personal, fatigue, delay)

• Conducting work samplings to improve productivity

• REFA vs. MTM

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AgiLego Project Management


The participants gain a deep understanding of what agility means, how it works, and how it

helps to tackle complex problems in dynamic environments, whether in IT or a business

context. Furthermore, they dive into and experience the process, roles and artefacts of SCRUM.

Engaged in joint retrospectives, feedback sessions and discussions, the participants see the

gained knowledge come alive in a fun Lego simulation. With that, they internalize the learnings

and naturally convince themselves of the benefits that agile project management brings.


Project Managers,

• who want to understand the value of an agile approach / Scrum mindset by example.

• who want to learn and understand the value of agile project management incl. its process,

the artefacts, tools, and roles.

• who want to experience the agile way of doing things in a fun way, equipping themselves to

successfully master upcoming agile challenges.

想要实现以下目标的项目经理：

• 通过实例了解敏捷方法/Scrum思维方式的价值

• 学习和了解敏捷项目管理的价值，包括流程、工件、工具和角色

• 以游戏的方式体验敏捷的行事方式，提升自我以成功应对即将到来的敏捷挑战

大纲 Outline

• Understanding origin, values, principles, mindset and benefits of agile project management

(incl. agile vs. waterfall – when to use agile?)

• Introduction of terms related to agile project management using scrum example (Epics, User

stories, product backlog, etc.)

• Theoretical introduction to process (meetings & artefacts), roles (responsibilities & tasks), tools

(tracking & user story development), as well as methods and formats to execute meetings

(planning, review, retrospective)

• LEGO simulation of a project agile lifecycle incl. the transfer of learnings to daily business and

actual projects

• 了解敏捷项目管理的起源、价值观、原则、思维方式和好处（包括敏捷方法与瀑布方法的

区别，以及什么情况下应当选择敏捷方法）

• 通过Scrum范例（史诗故事、用户故事，产品待办事项等）介绍与敏捷项目管理相关的术语

• 流程（会议和工件）、角色（职责和任务）、工具（跟踪和撰写用户故事）的理论介绍，

以及执行会议的方式和形式（计划会议、评审会议、回顾会议）

• 项目敏捷生命周期的乐高模拟，将学习转移到日常业务和实际项目中

培训师: 潘科 Trainer: Pan Ke日期: 2020年1月14-15日 Schedule: Jan. 14-15, 2020 2020年5月28-29日 May 28-29, 2020会员: 3600元; 非会员:4500元 Price: Member 3600 RMB; Non-member 4500 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文/英文 Language: Chinese /English

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From Employee to Manager从员工到经理


In this workshop, we go over the changes in work routine, responsibilities, and priorities when an

employee takes over their first leadership role. The participants then sketch their own leadership

profile and preferences and work on case studies and cases from their own work experience,

analyzing them. Peer feedback and reviews help the participants to start solving their own cases,

supported by an action plan at the end of the workshop.

在本次研讨会上，我们介绍员工变成经理有什么工作方面，责任方面，还有优先权方面的变化。

然后，参与者绘制自己的领导概况和偏爱，并根据自己的工作经验研究案例，并根据文化背景

进行分析。通过同伴反馈和评论，参与者在研讨会结束时开始解决他们自己的案例，并写出

行动计划。


大纲 Outline

White-collar staff in their first role with direct leadership responsibilities.

刚开始有直接领导责任的白领工作人员。

• Changes when taking on a leadership position for the first time

• Coping mechanisms

• Priority setting

• Case studies

• Own cases

• Action plan

• 员工变成经理的变化

• 应对机制

• 确定优先事项

• 实例探究

• 自己的案例

• 行动计划


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Innovation Management创新管理

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This course can create a knowledge base for professional innovation management, provide

insights about the role & responsibilities of an innovation manager, build knowledge for how

to lead innovation on a strategic, tactical & operational level and provide a base for developing

an organization’s structural & cultural ability to drive innovation.

• Align innovation to business objectives

• Build innovation capability

• Manage the innovation system

• Execute innovation activities

• Promote an innovation culture

《创新管理》可以为企业建立专业的创新管理知识基础，了解创新管理经理的责任与作用，

建立一套如何在战略、战术和运营层面的创新管理思想，同时在企业创立一种创新驱动的

组织形式与文化：

• 协同创新目标

• 培育创新能力

• 管理创新体系

• 实践创新活动

• 促进创新文化


Middle and Senior Managers, Department and Business Leaders.

中高层管理者，部门主管，事业部主管。

• Industrial Innovation Model：i=MF2

• Change-Management (N=1：R=G)

• Innovation Model – SBTinnovation

• Individual, Team and Organizational Transforming

• Co-Creation and Collaboration

• 产业创新模型 i=MF2

• 企业转型管理模型(N=1：R=G)

• 企业创新管理模型SBTi

• 个体转变>团队转变>组织转变

• 共同创造

培训师: 李瑞国 Trainer: Lane Li日期: 2020年2月17日 Schedule: Feb. 17, 2020 2020年7月23日 Jul. 23, 2020会员: 0元; 非会员:200元 Price: Member 0 RMB; Non-member 200 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文 Language: Chinese

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大纲 Outline

Management Transition & Managing Performance管理转型和成效管理


As an individual contributor or a manager, the job scope is more defined on how to timely complete

a certain given task. While being promoted to a manager position, being able to utilize engineers’

hard and soft thinking skills to managerial position would be essential for effective team development.

From another perspective, it requires a different mindset, as his or her role has been shifted to manage

a team, how to manage subordinates' performance and to give feedback, etc. This program is tailored

for those managers, who were previously in engineer or individual contributor positions, to explore

diversity required in the workplace and their management approaches.

工程师作为技术诀窍和经验的掌握者往往备受敬重，基层或刚被提升上来的管理者，有时会以

旧有的工作习惯和思维模式来带领原有的部门，对团队领导效能反而适得其反。当技术人员被

提拔到管理层时，他们需要具备不同的心态，若能够在管理的职位上，有效利用工程师所具备

的硬性和软性思维能力，并配合沟通技巧来协调团队工作与绩效，相信领导力更能发挥功效。

这一个课程是为有技术背景，需了解职能转型的管理者量身设定，共同探讨管理层需面对的

不同领导方法。


大纲 Outline

Managers with technical background or engineers or individual contributors promoted to be a

manager, proficiency in English communication.

有技术背景的管理人员，或将被提拔为管理人员的工程师，英文流利。

• Transition- Engineer and/or individual contributor to Manager

• The Role of Being an Effective Manager

• Operational Differences- Engineer Individual vs Managerial Team Approaches

• Managing Diversity and Communication Styles

• Delegation and Creating Shared Visions- Forming a Highly Effective Team

• 由工程师向管理层转型

• 理解高效管理者的角色

• 操作上的差异 - 工程师 vs 管理方法

• 管理差异和沟通方式

• 授权及创造共享的远见-组建高效的团队

培训师: 林懿宏 Trainer: Jasmine Fast-Lin日期: 2020年2月24-25日 Schedule: Feb. 24-25, 2020 2020年8月24-25日 Aug. 24-25, 2020会员: 4400元 ; 非会员:4800元 Price: Member 4400 RMB; Non-member 4800 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials, lunch. 语言: 中文/英文 Language: Chinese/English

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Production Management Skills for Front Line Supervisors前线生产管理人员基础管理技巧

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As a production supervisory staff, other than planning, organizing, directing and controlling

of production activities, you also need to have strong skill in people management. This training

program will help you to understand the role, responsibilities and the skills that need for being

a successful front-line production management staff in manufacturing business. Related IE t

ools and latest management topics are tailored for those newly or ready to be promoted

production/team leaders and supervisors.

作为一个生产管理人员，除了要策划，组织，指挥和控制各种生产行为外，你还需要具备强

大的前线人员管理技巧。本课程会协助你认识到在制造行业作为一个成功生产管理人员的角

色和所需要的技能，课程中相关的工业工程工具和多种最新管理课题特别为新近晋升或将会

晋升的生产管理人员而设计。


Newly or ready to be promoted production/team leader and supervisory personnel.

新近晋升或将会晋升生产管理阶层人员。

第一部生产管理概念

Part I Concept of Production Management

建立高效益生产系统

How to build a high effective production system

认知及消除生产的浪费, 流程改善的理念和工具应用

Understanding and eliminate the waste in production, process improvement and tools application

第二部如何提升执行力

Part II Enhancing Personal Effectiveness

提升个人执行力的方法, 自我管理，工作环境管理

How to increase the power of execution, Self and workplace management

时间管理概论与工具

Introduction to time management and related tools application

第三部基础管理技巧

Basic Management Skills

学习提升工作环境生产力的沟通模型

Learning a communication model for increased workplace productivity

绩效表现与教练辅导技巧

Performance management and coaching skills

授权技巧与决策

Decide what and how to delegate

培训师: 李兆麟 Trainer: Alan Lee日期: 2020年6月11-12日 Schedule: Jun. 11-12, 2020 2020年12月17-18日 Dec. 17-18, 2020会员: 4000元; 非会员:4400元 Price: Member 4000 RMB; Non-member 4400 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文 Language: Chinese

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Excellence in Customer Service 优质客户服务


This training program introduce the latest customer service concept and help participants to develop

positive service mindset and attitude. You will better understand what customers’ expectation so as

to deliver better, faster service and lead to increase of customer satisfaction. Through practice and

interactive communication, you will also be equipped with skills in handling different customer

complaints and turn crisis into business opportunities.

本课程将介绍最新的客户服务理念绍最新的客户服务理念，并会协助学员建立正确的服务意识

和态度。你能学会通过更有效地了解客户的期望，从而为客户提供更佳、更快的服务，因而提

升客户满意度。通过课堂实践活动和互动交流，你将能有效掌握各种客户投诉处理技巧，把危

机化为商机。


销售及客户服务工作相关人员。

Sales and customer service job related personnel.

大纲 Outline

• Positive service mindset development

• 建立正面的服务态度

• Effective communication principles and overcoming communication barrier

• 有效沟通原则及如何克服沟通障碍

• Vocabulary, Telephone Skills for customer service

• 客服措辞及电话应对技巧

• New definition of customer service and the role of customer service today

• 客户服务的最新定义和客服工作人员的角色

• How to manage customers’ expectation

• 如何管理客户的期望

• Handling customer complaint in different situations

• 处理不同处境的客户投诉

培训师：李兆麟 Trainer： Alan Lee日期： 2020年5月14-15日 Schedule: May 14-15, 2020日期： 2020年11月5-6日 Nov. 5-6, 2020会员： 4000元; 非会员:4400元 Price: Member 4000 RMB; Non-member 4400 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文 Language: Chinese

Business Writing and Influencing (2 days)

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The way you write emails can break your career” – Julie Sweet, CEO of Accenture's North

America business

This popular course will show you how to structure every email you write so you know what

to say before your fingers hit the keyboard. The 2-day practical and hands-on course results

in more confidence to write emails, be aware of email etiquette, while also being able to

write emails with more impact and influence.

Apart from emails, some time will be dedicated to report structures and learning the appropriate

styles to apply to more formal style writing.

Everyone will finish with a set of templates reviewed by the trainer to use for different situations.


Professionals from all departments who use email to correspond complex concepts and draft

reports regularly for supervisors and stakeholders.

Getting Started - Setting the Rules

Making Your Message Clear

• Making an impact

• Requesting information

• Sentence construction

Structuring Written Communication

• R-O-I Structure

• Using language to truly support your message

• Targeting Readers' Tone

Preparing a message

• Planning and structure

• Email tips

• Importance of drafting

• Writing a tough email

• Influencing via email

• Writing with confidence

Business Reports and Summaries

• Structure

• Drawing Conclusions

• Summaries

• Making Recommendations

Template Building

• Good and Bad News

• Request Action and Apologizing

• Complaints

培训师: Alistair McArthur Trainer: Alistair McArthur日期: 2020年5月19-20日 Schedule: May 19-20, 2019 2020年8月20-21日 Aug. 20-21, 2019会员: 4000元; 非会员: 4500元 Price: Member 4000 RMB; Non-member 4500 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 英文 Language: English

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大纲 Outline

Communication, Influencing and Negotiation Skills沟通、影响力和谈判技巧


Communication and negotiation skills are vital and the key success factors to all kind of business

nowadays. The program trainer will lead the participants understand their own and others’

interpersonal style by applying the most updated tools. Participants will learn to improve the relation

with co-workers, customers, friends and family members so as to achieving success in all kind of

negotiation situations. The trainer will make use of actual business cases sharing and role plays, to let

participants be involved and experience the latest communication skills and negotiation process from

a different angle.

在现今商业社会无论从事那一种行业，沟通能力和谈判技巧可说是成功必须具备的基本要素。

本课程引导学员认识自身及别人的人际风格，让学员学习如何改善与工作伙伴、客户、家人和

朋友之间关系进而在谈判桌上达至致胜之道。课程导师会透过真实案例分享、角色扮演，引导

学员参与讨论，启发学员从多角度去认识最新的人际沟通技巧及谈判流程。


Suitable for those who want to improve their communication skills and enhance negotiation

skills in order to achieve performance excellent in career path.

适合从事各种行业有志改善人际沟通技巧，并希望通过提升谈判能力从而改进工作表现的人士。

大纲 Outline

• Positive attitude and relationship-building

strategy

建立正面态度及人际关系的策略

• Assess individual profile and communicate

with people with different styles

评估个人的人际风格及与不同风格的人沟通

• Characteristics of positive communication

and how to communicate assertively

正面沟通的特点及何谓决断的沟通

• How to listen, ask question and give quality

feedback in order to build understanding

and acceptance

如何通过聆听、发问及回蚀技巧去建立

谅解和接纳

• Causes of conflicts and strategies and processes

for resolving conflicts

冲突的成因、化解冲突的策略和流程

• What is negotiation and understand the

negotiation process

认识什么是谈判和谈判流程

• Effective preparation for negotiation

有效地计划及准备你的谈判

• Making and getting meaningful concessions

在谈判过程中让步的决策

• Breaking negotiation deadlocks

如何解除谈判的各种障碍

培训师: 李兆麟 Trainer: Alan Lee日期: 2020年3月5-6日 Schedule: Mar. 5-6, 2020 2020年8月6-7日 Aug. 6-7, 2020 会员： 4000 元; 非会员 4400元 Price: Member 4000 RMB; Non-member 4400 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文 Language: Chinese

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Convincing and Asserting Skills冲突管理与魅力表达


From world health organization report, depression affects 350 million people. By 2020, stress

related mental health issues could play a crucial factor as hidden costs for organizational

effectiveness. Professor Karl-Heinz Ludwig from the Technical University of Munich also pointed

out that 'There is little doubt that depression is a risk factor for cardiovascular diseases.' Knowing

oneself, as well as having asserting skills could ease the stress level, improve communication

and quality of life. This two-day course is tailored to better understand our interactions with

others and to improve one's asserting skills, work effectiveness and social life.

组织内部冲突产生会影响和降低工作效能, 如何懂得异中求同找到更圆融的沟通方式, 提升团

队管理与愿景建立, 更是重要课题之一。这两天的课程, 将深入剖析冲突的根源, 和共同探讨如

何走出传统协商的模式 , 让团队工作伙伴与他人共事时, 更能得心应手, 发挥魅力表达的艺术。


Managers or general public interested in Convincing and Asserting Skills.

经理人，或一般对冲突管理与魅力表达有兴趣的学员。

大纲 Outline

• Definition, causality of conflict and its impact

• Problem solving to understand roots of conflicts

• Understanding myself and its relation to others

• Improve effectiveness and develop empathy

• Conflict Coaching- do's and don'ts

• Scenario thinking and developing action plan

• 冲突产生的原因, 定义和影响

• 解决问题 - 了解产生冲突的根本和提升解决问题的技能

• 了解自我与沟通的本质

• 提升效率管理和同理心的沟通

• 教练和调解紧张气氛的方法

• 创造愿景, 凝聚力和具体实践的方案

培训师: 林懿宏 Trainer: Jasmine Fast-Lin日期： 2020年6月18-19日 Schedule: Jun. 18-19, 2020 2020年12月3-4日 (9:00-17:00) Dec. 3-4, 2020 (9am-5pm)会员： 4000 元; 非会员: 4400元 Price: Member 4000 RMB; Non-member 4400 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文/英文 Language: Chinese/English

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大纲 Outline

Creative Problem Solving and Decision Making创造性解决问题和成功决策


Facing the complex, open-ended, ever-changing challenges, organizations should realize that

constant, ongoing innovation is critical to stay ahead of the competition. As a business leader,

how effective you are managing these business difficulties? Can you break thought patterns and

think differently? This workshop will feature you how to utilize tools to spark creativity and enable

you to develop comprehensive approach to solve problems with fresh ideas and make high

quality decisions.

面对复杂、开放、多变的挑战，企业意识到不断创新是在竞争中保持领先地位的关键。作为领

导者，你能有效地应对这些商业难题与挑战吗？你能打破思维定势，从不一样的角度思考问题

吗？本课程将教你如何运用工具擦亮创意的火花，开拓解决问题的广泛的思路，用崭新的意念

做出高质量的决策。


Middle to senior managers.

中高层管理人员。

大纲 Outline

Identifying blockings to creative thinking and

expanding your creativity

Application of Creative tools

Problem solving and decision making based on KT Mode

The process of problem

Situational appraisal and problem root causes analysis

Decision analysis – select the most cost-effective solution

Risk assessment and management

Establishing contingency plan

Evaluating the solution effectiveness after implementation

认识创造性思维的障碍及拓展你的创意

引用KT模型去解决问题和作出决策

解决问题的程序

处境评估及剖析问题根源

决策评估 - 选择最附合成本的方案

风险评估与管理

建立应急计划

评估方案实施效果

培训师: 李兆麟 Trainer: Alan Lee日期: 2020 年 4月16-17日 Schedule: Apr. 16-17, 2020 2020 年 9月24-25日 Sept. 24-25, 2020 会员: 4000 元; 非会员 4400元 Price: Member 4000 RMB; Non-member 4400 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文 Language: Chinese

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Deep Work: How to Become More Focused and Successful in a Distracted World

深度工作：如何有效地使用每一分脑力


Our brains are capable of creating amazing things and high value results. In our fast-paced,

hectic, very busy lives we hardly exhaust this capacity. Most of us fall far short of what we

could achieve, because are suffering from an overdose of constant distractions.

In our frantic times, “Deep Work” offers you an approach to focus on the important, achieve

more, become a more successful and balanced person and personality. This seminar, based

on book of Cal Newport, explores why you may benefit from adding “Deep Work” into your

life and “how to get this done”. It is about practical steps you may decide to use to make

more out of your most precious resources: time and brainpower.

大脑具有超凡的创造能力，但是在快速的信息时代，大脑的专注力受到不停地打断和分散，

很难发挥出它的潜力，这大大削弱了工作价值和生活质量。

“深度工作”让我们专注在重要的事情，帮助我们最大的发掘两大财富-大脑和时间，收获成功

而平衡的人生。课程内容来源于书作者Cal Newport，他提出和践行深度工作，取得了诸多重

要成就。


Managers and all staff who want to increase the work efficiency and achievement.

希望提升工作效率和成就感的管理者，员工。

大纲 Outline

• What is “Deep Work” & “Shallow Work”

• Checking your reality: in which domain are you?

• Background: Who popularized this concept

• Benefits of working deep

• Practical steps to successfully implement Deep Work behavior in your life

• Exercises & Action plan

• 深度工作和浮浅工作

• 状态测评

• 深度工作的含义和发展

• 收益：发掘大脑潜力

• 实践步骤

• 练习和行动计划

培训师：Felix Heinzelmann Trainer: Felix Heinzelmann日期： 2020年3月19日 Schedule: Mar. 19, 2020 2020年6月23日 Jun. 23, 2020会员： 600元; 非会员:900元 Price: Member 600 RMB; Non-member 900 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文/英文 Language: Chinese/English

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Effective Cross-Functional Cooperation跨部门团队效率管理


In production line, managers have to deal with cross-functional team operations. It is very often when

the team missed the target or performance, team morale is seriously affected. Scenario system

thinking in managing cross-functional teams and how-to co-ordinate would be the key for this course

design. Participants would be able to learn how to communicate smoothly, set priorities and conduct

portfolio, risk & time management, in order to improve cross-functional team cooperation.

在管理或生产制造流程里, 跨部门管理是必要的工作, 一个项目的失败往往浪费时间金钱,对组织进

度规划造成影响, 对团队更是士气打击。逻辑思考, 多元化的方向定位与沟通, 跨部门项目计划等,

都是这两天学习的目标。

• 了解身为效率经理人的要件

• 跨部门工作管理

• 如何达成跨部门Cross-Functinoal Cooperation 双赢的共识

• 时间管理与项目规划

• 创造高绩效团队的凝聚力

• 行动力与变革管理


大纲 Outline

Managers or general public interested in cross-functional team cooperation.

经理人，或一般对跨部门沟通管理有兴趣的学员。

Daily Task Management

Goal Setting and Resource Utilization

Flexibility in Strategic Communication

Cross-Functional Coordination

Issues to be aware for cross-functional team

cooperation & alignment

Priorities and Time Management

Effective Team Communication

Action Plan and Highly Performance Team

每日所需面对的工作管理

目标订定, 资源分配与分享

沟通的弹性与空间

跨部门工作协商需注意事项

跨部门项目规划与整合

处理优先顺序和时间管理

跨部门沟通要领

拟定行动方案和变革管理计划

培训师: 林懿宏 Trainer: Jasmine Fast-Lin日期： 2020年4月23-24日 Schedule: Apr. 23-24, 2020 2020年10月22-23日 (9am-5pm) Oct. 22-23, 2020 (9am-5pm)会员： 4400 元; 非会员: 4800元 Price: Member 4400 RMB; Non-member 4800 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文/英文 Language: English/Chinese

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Empowering your Support Staff (2 days)

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A highly popular course that has been delivered to over 2000 support staff around China.

In this two-day workshop, give your support staff team the opportunity to build their skills

covering time management, problem-solving, business writing and communication skills to

empower them to work more independently.

Participants will engage in practical activities and be given tools and templates applicable to

their daily jobs and build confidence to enhance representation of organizations and

themselves.

参加对象 Target Groupup

Administration, Executive Assistants, Office Managers, Team Assistants

Communication

• What is communication

• Barriers to communication

• Asking the right questions

• Defining ‘MY ROLE”

• Assertiveness

Dealing with Challenging Situations

• Delivering effective messages

• Learning to say “No”

• Planning your message to deliver

constructive solutions

• Communication styles: understanding

howto deliver messages to suit the

receiver

Power

• Power in the workplace

• Identifying types of power

• Build your own power in the office

Business Etiquette

• Expected Business behaviours

• Cultural manners

• Demonstrate effective self-introductions,

introductions of others, and small talk

• Discuss relevant situations to enhance

representing company and self

Time Management and Priorities

• What is Time Management?

• Strategies for Priorities

• Filtering work

• Sharing deadlines

• Offering alternatives to taking on more work

Business Writing

• Email tips

• Email structure

• Having an assertive tone in emails

• Influencing to get action from others

• Stress deadlines

培训师: Alistair McArthur Trainer: Alistair McArthur日期： 2020年3月12-13日 Schedule: May 12-13, 2019 2020年7月15-16日 Jul. 15-16, 2019会员: 4000元; 非会员: 4500元 Price: Member 4000 RMB; Non-member 4500 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 英文 Language: English

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Power Questions - Make More out of your Life with Using Questions高效提问，引导沟通


Focus on the crucial strategy of communication that can change your life: Asking questions

(and listening to the answers).

The objective of this short course is to encourage participants to understand the powers good

questions can have and ask more questions in their major life roles. Most of all: Ask yourself more

questions.

聚焦沟通中的核心技能-提问（和倾听），提高沟通效率。

课程目标是理解和掌握有效提问技巧，鼓励参与者更多提问。在与领导，同事和客户沟通中，

运用高效提问技术，引导沟通。


大纲 Outline

Managers and all staff who want to increase the power of questions.

管理者，员工。

• Askers and Statement Makers, what they do and what they get.

• Are there “good” and “stupid” questions? If you want to make your life really miserable:

ask these questions…

• Asking situations in different situations / settings:

. Asking yourself - Inspiring question

. Asking in the office - Facilitation question

. Asking the clients - Positive question

• List of some of the best questions you can ask.

• And now? What will your actions be

• 提问者的收获

• 问题的“好”与“差”

• 提问的场景和技巧

• 对自己-激发式提问

• 对领导/同事-引导式提问

• 对客户-积极式提问

• 最佳问题列表

• 练习和行动计划

培训师: Felix Heinzelmann Trainer: Felix Heinzelmann日期: 2020年2月6日 (下午1:30-4:30) Schedule: Feb. 6, 2020 （1:30-4:30pm） 2020年5月7日 (下午1:30-4:30) May 7, 2020 （1:30-4:30pm）会员: 600元; 非会员:900元 Price: Member 600 RMB; Non-member 900 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文/英文 Language: Chinese/English

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PPT for Presenters (1 day)

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This unique course combines both the skills of PowerPoint and Presentations in 1-day. This

course will introduce you to concepts to use PPT to your advantage and to prepare not only

great presentations but present it with confidence.

It will also enable participants to plan a presentation by using the preparation templates

provided and transfer their ideas to PPT quickly and design more effectively.

Throughout the course each participant will be challenged to present ideas and receive trainer

feedback on fundamental development areas. Presentations will be videoed and participants

will receive a copy after the training.


Teams required to give presentations with impact.

Training managers required to prepare materials for workshops.

PPT Intro

• Using PPT as a tool

• PPT Rules

• Tables, Charts and Inserting

Objects

• Drawing Skills

• Speaker Notes and Handouts

• Animation: when to apply

• Transitions

• Using creativity for conveying

messages

• Activity: Edit a Previous

Presentation

Presentation Fundamentals

• Presentation tips

• Body language

• Effective tone

• How to start off with impact and confidence

• Create interest through STAR

• Presenting across cultures

• Audience analysis

Presentation Preparation

• Mind Mapping

• Pre-Presentation Worksheet

• Delivery Notes Template

• Activity: Mapping a Presentation

Final activity: Present your topic

培训师: Alistair McArthur Trainer: Alistair McArthur日期： 2020年6月4日 Schedule: Jun. 4, 2020 2020年12月10日 Dec. 10, 2020会员： 2200元; 非会员: 2800元 Price: Member 2200 RMB; Non-member 2800 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 英文 Language: English

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Structured Thinking and Mindmapping结构性思维和思维导图-思考、表达的逻辑和可视化


Learn two powerful thinking tools- Structured thinking and Mind mapping, the logic in writing and

thinking, and mapping visible & organized. The practical tools can be used in business area and

daily life, to make it more efficient, including:

学会两大思维工具：结构性思维和思维导图，学习思考和表达的逻辑，及让思维清晰和可视化

呈现出来，助力我们更加高效：


大纲 Outline

“All people who are willing to make thinking and work more efficient”.

“所有职场人士，希望提升思考和工作效率的人”。

• Four key points of structured thinking

• Logic in thinking and writing

• Sorting methods

• MECE rules

• Mind mapping is the expression of brain

• Use in working business（including practices）

• 结构性思维的四大要点

• 结构化思考和表达信息

• 排序逻辑

• 分类原则

• 思维导图-结构思维的可视化

• 商务工作应用（包括各个模板练习）

培训师：赵芮 Trainer: Bree Zhao日期： 2020年4月9日 Schedule: Apr. 9, 2020 2020年7月3日 Jul. 3, 2020会员： 1500元; 非会员:1800元 Price: Member 1500 RMB; Non-member1800 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文 Language: Chinese

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• Making work plan/ summary

• Writing business proposal

• Preparing presentation/training

• 制作工作计划/总结

• 更快编写商业方案

• 有效准备演讲/培训

• 和老板/上级汇报时，更有说服力

• 更高效项目管理

• More persuasive in report to boss/superiors

• Project management

Time Management and Outlook (1 day)

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This full-day interactive workshop is built around key productivity processes; allowing

participants to explore the rich and varied set up functions in Outlook to make everyone

more productive. During the workshop, participants will learn the elements of effective

time management and how to better manage the incoming and outgoing flow of information

by using Outlook as the central hub of information storage and sharing. You will also

discover how Outlook’s set of special features can bring you tremendous benefits to help you

organize, plan, communicate, manage and delegate more efficiently, while learning about

additional tools that can enhance effectiveness.


Managers and professionals who want to organize their work more effectively, increase

productivity and achieve better results and outcomes.

Unit 1 : Key Planning Processes

• Revamp the process of managing time

at work.

• Gain control of email flow and Inbox

Management.

Unit 2: Outlook as a tool

• Set-up Outlook in a way that can make

real-time decisions

• Using a filtering process to evaluate

priorities

Unit 3: Communicate work projects

• Follow a set of processes to plan,

communicate, track

• Evaluate multiple tasks and objectives

• Learning to prioritise and saying no

Unit 4: Utilizing new functions to collaborate

• Calendar

• Tasks

• OneNote

• Available tools to enhance productivity

Unit 5: Time and stress management

• Manage work more effectively

• Dealing with multi-tasking

• Time management evaluation worksheets

Unit 6: Team Communication and Delegation

• What to delegate

• When to delegate

• How to delegate

• Functioning in a team

• Team expectations

培训师: Alistair McArthur Trainer: Alistair McArthur日期： 2020年1月16日 Schedule: Jan. 16, 2020 2020年10月16日 Oct. 16, 2020会员： 2200元; 非会员: 2400元 Price: Member 2200 RMB; Non-member 2400 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 英文 Language: English

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Excel Training Course: Enhancing Data Analysis AbilityEXCEL商务实战之提升数据执行力


In big data era, data extraction is a key skill that all office workers must master. When we face

complex data, how to extract and visualize the information in data? Through this course, you

will learn how to simplify complex data and make a logical and focused presentation.

大数据时代，提取数据的关键价值是所有职场办公人员都必须掌握的一项技能。面对复杂的数

据，如何化繁为简提取数据的关键，如何可视化呈现数据的特点？通过本门课程的学习，将让

您学习到复杂事情简单化的方法，分层次有逻辑有重点的展现数据。


Personnel with basic Excel using foundation.

具备一定Excel使用基础的职场人员。

大纲 Outline

I. Advanced application in conventional function (2h)

Logic, summation, search techniques; Advanced use of functions (text type, date); User-

defined format and computation

II. Analysis with PivotTable (2h)

Category summary and merge calculation; Data update skill; Structural transformation skill;

PivotTable slicer; PivotTable analysis function

III. Make efficient and professional Business Charts (2 hours)

Mini Chart; Biaxial Chart; Waterfall Chart; Schedule Chart; Composite Chart; Target Chart;

Comparison Chart

第一模块从常规函数走向进阶应用（2h）

逻辑、求和、查找优化技巧；函数的高级使用（文本型、日期）；自定义格式与计算

第二模块用数据透视表进行立体化分析（2h）

分类汇总与合并计算；数据更新技巧；结构转换技巧；透视表切片器；透视图分析功能

第三模块制作高效专业的商务图表（2h）

迷你图；双轴图表；瀑布图表；进度图；复合图表；目标图表；对比图表

培训师：刘彦彬 Trainer: Liu Yanbin日期： 2020年3月26日 Schedule: Mar. 26, 2020 2020年9月18日 Sept. 18, 2020会员： 1800 元; 非会员: 2000元 Price: Member 1800 RMB; Non-member 2000 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文 Language: Chinese

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Excel Training Course: Improvement of Data Analysis EfficiencyEXCEL商务实战之快速变身效率达人


This course attaches importance to practical application, combines skills and methods, and

covers the advanced practical functions of EXCEL which will be used in high frequency. The

knowledge points which are integrated into enterprise case analysis will help you solve the

difficult problems in daily work.

本课程从实际应用出发，以技巧+方法的形式结合实际工作的实例，帮助用户掌握在日常办公

中迫切需要的 EXCEL 高级实用功能。通过企业案例分析，融入知识点的讲解，帮助您解决办

公中的疑难问题。


Personnel with basic Excel using foundation.

具备一定Excel使用基础的职场人员。

大纲 Outline

I. The key points increase working efficiency (1.5h)

Quick data summary/ comparison/ conversion skills; Data grouping and merging

II. Improves work efficiency with reasonable form structure (1.5h)

Form structure design; Application of various interactive controls; Data Validity Skills

III. Commonly used function application skills in daily work (1.5 hours)

Various skills of summation; SUMPRODUCT/ VLOOKUP/ HLOOKUP function

IV. Tools of collating and summarizing data (1.5 hours)

PivotTable Creation (New features included); Grouping Summarization Skills

第一模块脑洞大开的绝招提升 10 倍工作效率（1.5h）

数据快速汇总、对比、转换、拆分、提取、替换的技巧；表单结构转换；数据动态监控

第二模块合理的表单结构提高工作效率（1.5h）

表单结构设计；交互表单制作；数据录入有效性技巧；局部交互保护，插入复制禁止

第三模块在办公中常用函数应用技巧（1.5h）

绝对引用；混合引用技巧； SUMPRODUCT函数实现带权重求和；单/多条件、复杂关系的

求和；实时汇总； VLOOKUP函数垂直与HLOOKUP函数水平查找

第四模块掌握整理并汇总数据的利器（1.5h）

透视表创建；文本、日期、数值的分类汇总；切片器的筛选方法、与其他透视表的关联；

数据多维分析

培训师：刘彦彬 Trainer: Liu Yanbin日期： 2020年6月16日 Schedule: Jun. 16, 2020 2020年12月7日 Dec. 7, 2020会员： 1800 元; 非会员: 2000元 Price: Member 1800 RMB; Non-member 2000 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文 Language: Chinese

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PPT Training Course: Improvement of PPT Making Efficiency高效率达人的PPT炼成课


This course will split different kinds of PPT making template of masters and make the highlights

easy to learn and use. The course with super practicality is based on practical problems. The

exercises is not mass, but essence. You can learn techniques to improve typesetting efficiency and

master ever-changing charts.

这门课程将拆分PPT高手的各类模板作品，将亮点轻松化为己有。该课程讲从实际问题出发，

具有超强实用性；所有练习不求海量，但求精华。你可以学习到排版效率提高的技巧，掌握

千变万化的图表。


Personnel with basic PPT using foundation.

具备一定PPT使用基础的职场人员。

大纲 Outline

I. Distinctive Word Design (1h)

Principles of font classification and collocation; Emphasis on text information; Solutions to

common problems in word design

II. Correcting picture matching environment in the era of reading pictures (1.5h)

Image selection principle; Graphic slide production skills

III. Charts using in business slides (2 hours)

Flow chart drawing skills; Multiple graphics processing skills; Illustration button; Create icons

with SMART ART

IV. Animation using in PPT (2 hours)

The principles of simplicity, unity, coordination and optimization; Animation using in page

switching

第一模块与众不同的文字设计（1h）

字体分类、搭配原则；重点文字信息突出；文字设计的常见问题解决方案

第二模块读图时代修整图片匹配环境（1.5h）

图片选择、排版的原则；单图、全图型幻灯片制作技巧；图片背景处理；画面聚焦

第三模块商务幻灯片就该用图表说话（2h）

图示制作按钮；SMART ART图示快速创建及特效运用；EXCEL与PPT链接；个性化商务信息图表

第四模块动静结合，相得益彰（1.5h）

简单、统一、协调、优化原则；动画在PPT切换中的使用

培训师：刘彦彬 Trainer: Liu Yanbin日期： 2020年3月27日 Schedule: Mar. 27, 2020 2020年9月21日 Sept. 21, 2020会员： 1800 元; 非会员: 2000元 Price: Member 1800 RMB; Non-member 2000 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文 Language: Chinese

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PPT Training Course: Work Report Easy Making and Perfect PresentationPPT工作报告轻松制作，完美演示


Today PPT is participating in our business activities, but we always meet problems in the

process of making PowerPoint slides, such as the waste of time in the production of slides,

the lack of organization in the content of the slides, and the difficulty of understanding.

This course will help you analyze relative situations and provide solutions.

PPT正参与着我们的各种商业活动，但制作一套幻灯片没有好的技巧就会浪费大量时间，

导致工作中失去主次，带来各种问题。该课程以技巧性应用为主，帮你迅速提高幻灯片制作

速度，并可以达到较为理想的演示效果。


Personnel with basic PPT using foundation.

具备一定PPT使用基础的职场人员。

大纲 Outline

I. Essential skills for making slides (1.5h)

Slide action shortcuts; Company theme apply; Conversion skills; Page number setting and

format unified

II. Quick typography skills for business people (1.5h)

Font recognition and embedding; Layout change and balance; Layout method for multiple

III. Charts using in business slides (1.5h)

Flow chart drawing skills; Multiple graphics processing skills; Illustration button; Create icons

with SMART ART

IV Correcting picture matching environment in the era of reading pictures (1.5h)

Image selection principle; Graphic slide production skills

第一模块制作幻灯片的必备技能（1.5h）

幻灯片操作快捷键；公司母版应用与转换技巧；页码编辑及格式统一

第二模块给商务人士准备的快速排版技巧（1.5h）

字体的识别与嵌入；改变布局，平衡版面；多对象的布局方法

第三模块商务幻灯片就该用图表说话（1.5h）

流程图绘制技巧；多图处理技巧；图示制作按钮； SMART ART图示快速创建及特效运用

第四模块读图时代修整图片匹配环境（1.5h）

图片选择的原则；全图型幻灯片制作技巧；多图排版技巧；图文排版的点睛之笔

培训师：刘彦彬 Trainer: Liu Yanbin日期： 2020年6月17日 Schedule: Jun. 17, 2020 2020年12月9日 Dec. 9, 2020会员： 1800 元; 非会员: 2000元 Price: Member 1800 RMB; Non-member 2000 RMB 价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.语言: 中文 Language: Chinese

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Mr. Alexander Kramer

Cross-Cultural Trainer, Consultant, Facilitator & Coach

With almost 20 years of China experience and having lived in Shanghai

over nineyears, Mr. Kramer works as trainer, consultant, facilitator and

coach.Coming permanently to China in 2001, he has been working with

the German market leaders for MNCs and institutions in the field of MICE

and tour operations honed his skills in cross-cultural and cross-language

cooperation.

Until the year 2009 he has been working as an Assistant Country Research

Manager for TMRC, a well renowned joint Chinese-German agency for market research and marketing

consultation in Shanghai, following the position as Head of its newly established German subdivision.

In Germany he has been working as Senior Intercultural Consultant, Coach and Trainer for ICUnet.

AG, the Europeanmarket leader in international assignments, consultation and management and

intercultural qualifications for six years. He was in charge and responsible for all projects related to

clients within Germany and Greater China Region, Japan, Republic of Korea, Republic of Singapore

and the South-East Asian countries.

Throughout these years, Mr. Kramer has undergone constant in-service professional development

such as trainer and facilitator related courses and in the field of international market research and

consultation of communication design and marketing.

His seminars provide best-practise examples, relevant to develop practical tools for an everyday work

environment and on build-up confidence applying one's own skill set. For corporate training, his

knowledge is very beneficial in enhancing cooperation between China and Western countries.

His methods of facilitating and training are very interactive, fostering participants’ active engagement.

With joy and sincerity, they are about to stimulate one's own motivation and a process of coherent

collaboration and joint efforts in analysing and solution finding.

Among his customers are well-known international and D-A-CH enterprises including ABB, AGCO

Schaffhausen, Bilfinger & Berger, BMW, Bosch China, BPR Powertrain Austria, Carl Zeiss Global,

Commerzbank, Continental China, Festo, Huawei Germany, Infineon Austria, Johnston Control,

Kion, Lufthansa, Max Planck Institutes, MTU, Nordex, SIG Schaffhausen, ThyssenKrupp, Volkswagen

etc.His seminar languages are German, English and Chinese.

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Trainer Pro

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BSc, MSc

Trainer Profiles

Mr. Alan Lee

Alan is the founder andPrincipal Consultant of Tune UManagement Consultant Limited. Before joining Tune U, Alan was the Director of Corporate Training and Management Consultant of a renowned consultingfirm in HK. He has been engaged in business process, quality system, engineering, sales and customer services improvement of different industries, such as logistic, financial bank, insurance, toys, consumer electronics, medical and food service, garment and foot wear, construction, department store, and property management etc., for more than 15 years.

In the last 15 years, Alan has also designed and delivered a wide range of tailored management training programs and workshops for different HKSAR departments, Non-Government Organizations, German Industry & Commerce Greater China (Guangzhou, Shanghai, and Beijing), US Embassy (China), Consulate General of Canada and public service industries.

Alan holds a Bachelor of Science Degree in Electrical Engineering from the National Cheng Kung University of Taiwan and a Master of Science Degree in Engineering Business Management from the University of Warwick, UK.

Alan speaks perfect Putonghua and is fluent in English.

李先生现职统御管理顾问有限公司首席顾问。在创立统御管理顾问有限公司之前，李先生是

香港某知名咨询顾问公司培训及管理顾问总监，在职期间曾参与如财务银行、保险、物流运

输、玩具、制衣、贸易、消费电子、食品服务、百货公司、建筑和物业管理等不同行业的销

售计划、企业流程、质量和管理系统设计及执行。

在过去十多年，李先生曾替香港特别行政区政府多个部门、美国驻华领事馆、加拿大驻港领

事馆、德国商会(广州、上海、北京) 、非政府组织和公用事业专门设计多个培训课程并得到

极佳的回响。

拥有台湾国立成功大学电机工程学位、英国华威大学的工程业务管理硕士学位及二十多年企

业运作实际经验，加上对国内企业文化及管理多年的认识，李先生已成功为多家国内企业及

跨国企业的中国办事处提供各样的咨询顾问及管理技巧培训项目。

李先生能说流利普通话和英语。

Ms. Pan Ke

李兆麟

Pan Ke has multiple years of professional experience in project management

both in Agile and Waterfall approach. She is proficient in adapting processes,

tools and structure to organizations realities and to make the best use of

methodologies and framework. Furthermore, she has more than 6 years working

experiences in OEM supply chain company, focusing on strategic network

planning, process set-up and inventory management. During this period, she

gained first-hand project management experiences for strategy development

and process standardization. Her strong communication skills are her big asset to coordinate and alignseveral stakeholders including global HQ as well as a in depth business understandingof an OEM.

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Mr. Alistair McArthur

Qualifications

Mr. McArthur is a Professional Facilitator & Coach. During his 15 years being based in China, he has trained thousands of executives and staff around Asia and in China. He is a Certified Facilitator of the Strength Deployment Inventory (SDI) focusing on improving relationships through increased understanding and effective personal and professional communication.

He has managed international teams and is now sharing his knowledge to develop interpersonal skills, and leadership, while also working with organizational leaders to improve stakeholder communication and service.

His ability to take development programs beyond the fundamentals has led to great success in his courses. When this is added to his drive and energy in class, participants often see quick results. Alistair has also appeared on Chinese television (Frontier Lecture) providing a 2.5-hour television lecture on Presentation Skills.

His experiences have enabled him to grasp an understanding of the cultural and individual challenges many people face in their professional roles. Alistair is a clear analytical thinker and creative facilitator and coach who has proven interpersonal skills to contribute successfully in a variety of roles and developing the skills of others.

Alistair is a Monash University (Australia) Graduate in International Business and Management. Healso attended Nankai University for a 12-month intensive Chinese language training.In addition, Mr. McArthur is an experienced soft-skills facilitator and coach as well as a Certified Team Relationship Dynamics Trainer - Strengths Deployment Inventory (SDI).

Topics/Specialization and Training Psychology and MethodologyCommunication, Team Relationships, Leadership, PresentationsAlistair has been trained extensively in China and Australia. He actively encourages trainee participation and elicits trainee learnings for group discussions. He creates and provides a safe environment for trainees to discuss and practice key learning areas and points. His focus is not only on group requirements but also on individual needs and addresses these during sessions.

List of ClientsAirbus, Audi, GlaxoSmithKlein, EADS, Baker McKenzie, John Deere, German Chamber of Commerce China, European Union SME Centre China, French Chamber of Commerce China, and the Embassy of Canada Beijing.

Trainer Profiles

Ms. Anne TeubenbacherAnne Babilon-Teubenbacher is senior manager at CPC Consulting (Beijing) Co., Ltd. Daughter company of the leading German change management consultancy CPC AG and “Hidden Champion for Change Management andImplementation 2018”. Anne has over 10 years of consulting experience and is an expert in designing leading practise organizations, conducting transformations as well as change management.

Anne is a multi-lingual versatile professional, who lived, studied and worked in various countries. Her expertise shows profound knowledge of the Chinese market, its’ related challenges as well as opportunities. It is not surprising that

her core beliefs are - never stop learning and stay curious.

management, and Six Sigma. Mr Behnke graduated in industrial engineering technology at Hamburg

University of Technology (TUHH) and in business administration at Hamburg University. He is a

certified instructor for industrial engineering by the German industry association REFA as well as a

certified Lean Six Sigma Master Black Belt. He speaks several languages and is giving trainings in

German, English, and Chinese.

Courses delivered by Dr. Jasmine Fast-Lin: Communication and Negotiation, Management Essentials,

Intercultural Training, Intercultural Conflict Management, Virtual Teams, International Presentation Skills,

Management Transition and Managing Performance, EQ in Communication- children to adults, International

Project Management, Global Leadership and Talent Development, One-on-one Coaching, Other Tailored

in-house programs

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Trainer Profiles

Mr. Dennis Behnke

Mr. Dennis Behnke has been working in China as a consultant, trainer, and

project manager for more than seven years. He is specialised in planning,

restructuring and optimising complex production and logistics processes,

predominantly for the German and Chinese automotive industry. In terms

of professional trainings, he focusses on standard time management, lean

development. She also dedicates on developing children and adult EQ programs.Inparticular,

from 2006-2010, she supported German Chamber of Commerce in China(Beijing, Tianjin, and

Guangzhou offices) to roll out, design, and deliver several management trainingsprograms, as well as

to develop corporate in-house programs.

Dr. Fast-Lin has been delivering training/coaching programs and consultancy projects in Singapore,

Germany, the United Kingdom, South Korea, Japan, Taiwan, cities of China, Vietnam, and Hong

Kong. Clients and participants are from more than 25 nationalities and many from Fortune 500

multinationals at all levels. Apart from her training and consultancy work, she likes writing and

has published more than 500 articles related to global management practices, particularly in the

field of cross-cultural management. She speaks English, Mandarin, German and Taiwanese.

Dr. Fast-Lin received her MSc. in Human Resource Development and Ph.D. of Management Learning,

specialized in Cross-Cultural Management, from Lancaster University, UK, an MBA from University

of Newcastle Upon Tyne, UK., a BA in Economics at Chinese Culture University in Taiwan. She has

received professional trainer certifications in Global Intercultural Consultant, DISC, Talent

Development, and EQ emotional development for children and adults.

Dr. Jasmine Fast-LinOver years of working and living in 12 international cities of Asia, Europe

and USA, particularly in Germany for over a decade, Dr. Fast-Lin has her

expertise in training delivery, analyzing training needs, working with

vendors/suppliers, designing/selecting training courses for multinational

corporations, intercultural group facilitation and training/coaching for top

and senior/middle managers or executives, coordinating with global HR and

key stakeholders to tailor projects in management/leadership and talent

Founder of Customer First Consulting Ltd.

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Mr. Felix Heinzelmann

Training Industry WorkAfter roles in sales and management in the training industry he started working as trainer in 2001. Initially delivering teambuilding programs, he later facilitated thinking skills and MindMapping training programs.One of his main characteristics as trainer is his desire to motivate people.Participants of all hierarchy levels and many different countries have experienced his engaging and interactive training style.

Professional and Educational Background• In 2007 Felix eventually decided to contribute his experience and active involvement in the training industry into his own company, Customer First Consulting Company, C1st.• Partner of de Bono China, de Bono is the world's leading innovative thinking, which has branches in 57 countries around the world.• Worked in the Beijing HR department of VW, responsible for recruitment, staff development.• MA in Journalism. Jointly awarded by Germany’s most prestigious journalism Academy, the “Deutsche Journalistenschule” (German Journalism School) and Munich’s Ludwig-Maximilians-University.

China Experience & Language ProficiencyFelix has been living and working in Beijing since 1996. And he is still enjoying his time here a lot. He is fluentin English, Mandarin and German.

ClientsAmazon, BASF, Volkswagen, Audi, Motorola, Nokia, British Council, Motorola, Nokia, Oracle, Siemens, Unilever, Novartis, Pfizer, AstraZeneca, Schneider, AVIC, Sinochem, HP, Bayer, and many others.

Trainer Profiles

Over 10 years work experience in multinational companies (e.g. operational and managerial functions at All Nippon Airlines and Lekutian, a JV between Baidu and Letian from Japan); BD and sales experience as Key Account Manager of de Bono (China), where she developed a strong attachment to learning and applying thinking techniques.Helping people improve their Business Etiquette and Proper Business Behavior is one of her passions. She strongly believes that appropriate professional manners and appearance do not only vastly increase the competitiveness of the individual, but also the strength and the imageof the employing companies.

Ms. Bree Zhao

Main Courses

Her work gains from her experience:

• Lead trainer of Customer First’s MindMapping course• Structural Thinking certified trainer• Erickson China College, certified coach• DISC, authorized trainer and consultant • Image Designer & Creator of Beijing Fashion and Clothing Institute • ACI registered International Senior Etiquette Trainer

Certifications

• Lead Trainer for MindMapping (corporate and children versions)• Business Appearance and Etiquette• Becoming professional fast (for new staff)• Being your best at work: Courses for women• Understand yourself and others: DISC communication skills

＋思维导图（企业版/孩子版）

＋商务形象礼仪和素养

＋员工职业化塑造

＋职场魅力女性必修课

＋知彼解己的DISC沟通技术

赵芮核心课程

拥有10年跨国企业的培训经验:

曾任职德博诺(中国)华北区大客户经理，是德博诺思维工具的热爱者和践行者；

曾先后任职于全日空航空公司-亚洲最大的航空公司之一，百度与日本乐天合作的互联网平台

－乐酷天，担任管理和内部讲师工作；

对思维提升有很大热情，通过多年践行，感受到思维工具的价值并愿意分享给更多学员；

热衷商务形象礼仪培训，确信职业形象不仅提升个人竞争力，也提升企业形象力和竞争力。

讲师经历

思维导图企业讲师认证北京服装学院形象管理师

结构性思维认证讲师北京服装学院形象管理师

ACI 注册国际高级礼仪培训师 DISC国际认证授权讲师&咨询顾问

专业资质

中国人民大学工商管理硕士

吉林大学经贸日语学士

教育背景

中石化、新华保险、世界自然基金会、中种国际、诺和诺德、中航工业、大众金融、

中化集团、清华控股、清华同衡、远东宏信、安联全球救援、国家电网大连分公司、

万科集团、南京国际集团、联合大学应用文理学院、人民大学培训学院等。

服务客户

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Trainer Profiles

• MBA, Renmin University of China • Bachelor of Economics and Business, Jilin University

Education

Sinopec, Xinhua Insurance, WWF, Novo Nordisk, AVIC, Volkswagen Finance, Sinochem, Tsinghua Holdings, Tsinghua Tongheng, Allianz, SGCC Dalian Branch, Vanke Group, Nanjing International Group, Beijing Union University, Training Institute of Renmin University

Clients

List of Clients

BMW, Bayer, PepsiCo, Motorola, Citic Group, China Construction Bank are part of her hundreds of

clients.

刘燕彬老师是一名有十余年培训经验的微软认证培训师，主要致力于开发并进行如excel、

word、powerpoint、outlook、project、visio和access等微软办公应用程序的相关课程。

刘燕彬老师的课程内容注重应用且贴近实际工作，授课中注重实操与提问互动，广受好评。

服务客户有宝马、拜耳、百事、摩托罗拉、中信集团、中国建设银行等。

刘燕彬

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Trainer Profiles

Ms. Yanbin LiuYanbin Liu is a Technical Trainer for over 10 years. She is a Microsoft Certified

Trainer and dedicates herself to Microsoft Office applications such as Excel,

Word, PowerPoint, Outlook, Project, Visio, and Access.

Ms. Liu is well known for her high evaluation, one of the reasons is her expertise

in increasing personnel performance by developing and implementing programs

constructed from the job task analysis process. Ask-Answer is Ms. Liu’s teaching

style. She encourages the trainees to ask and interact during the training.

Eike’s passion is helping people adjust to new situations, find their own resources and to empower

them to reach their full potential. Her approach to coaching mirrors her approach to an intercultural

environment – creative, flexible, courageous, and adaptable. Her style is inspirational, intuitive, and

supportive. This intuitive approach and her strong ability to connect with clients, encourage clients

to get clear on their goals and to achieve them.

Eike is a Certified Professional Co-Active Coach (CPCC), ORSC Practitioner (Organization & Relationship

System Coaching) and member of the ICF. She holds a degree in Business Administration and is a

certified industrial business management assistant by the Chamber of Industry and Commerce in

Germany. Eike founded of the company “Wen Eike Consulting Services Beijing, Ltd.”.

on enhancement of self-awareness, values and communications. She has worked with clients in the

automation, automotive, mobility and educational industries, small businesses and NGOs.

Ms. Eike Westerholt Eike is a dedicated leadership, team, personal coach and facilitator with 15+

years’ experience living and working in Germany and Asia. Eike came to coach

following a solid career in Sales, Project Management and Controlling in a

multinational company.

Beijing-based since 2014, Eike‘s area of focus is on leadership, personal and

team coaching as well as organizational development with a strong emphasis

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Trainer Profiles

Ms. Virginie Mangin

leverage their strengths, deal with challenges and enhance their performance.Prior to coaching

Virginie was an international news correspondent in China covering business and finance for more

than 10 years. This experience has provided her with on the ground knowledge of not only how

companies operate in China but also confirmed the importance of implementing effective

intercultural communication structures in companies and teams.She has worked with a wide range

of clients including: E&Y, Daimler, Savencia, Veolia, Bluestar, Juste Campagne, Orano (ex-Areva) or the

University of Maryland.Virginie is certified and accredited by ICF (ACC). She has an MA in Contemporary

History and an MA in Journalism and Communication from Sorbonne University, in Paris.

Virginie is a Beijing-based leadership development coach with a strong focus

on enhancing communication skills among leaders and their teams.

She typically works with teams who are experiencing change, need support to

develop their leadership capabilities or are facing difficulties in a multicultural

environment.

She has extensively researched issues around positive communication, conflict

resolution, giving and receiving feedback and asserting needs in an intercultural

environment. She uses a systemic approach to help clients understand how to

Mr. Tilman Rieger

With nearly 15 years of human resources and 10 years of international leadership experience, mainly

in the automotive industry, Tilman left his job as HR Director of General Motors Europe in 2013 to

become a freelancer and entrepreneur. To pursue his own self-development and further build his

training and coaching skill sets, he began investing over 600 training hours in business coaching,

non-violent communication and business mediation. In 2015, he moved to China as a Leadership

Coach, Senior Consultant and Workshop Facilitator.

Today, Tilman passionately designs, conducts, and facilitates leadership training and workshops for

both managers and associates across different business fields and cultural backgrounds. He also

works as a certified executive coach, with particular expertise in transactional analysis, compassionate

communication (also known as non-violent communication) and cross-cultural management.

He is the President of the Shanghai Coaching Circle, and an active member of China’s strongest

public speaking club: Shanghai Leadership Toastmasters Club.

Tilman holds degrees in Personnel Management & Economy as well as a Master's in Educational

Science, Psychology and Sociology.

He is of German and U.S. nationality, and has lived, studied, and/or worked in Chicago, Frankfurt,

London, Paris, Madrid, Zürich and now Shanghai. He is fluent in German, English and Spanish, and

proficient in French and Mandarin.

Senior Consultant

Leadership Trainer

Certified Executive Coach

Business Mediator

Tilman Rieger is the Founder/Director of 8C Consulting which provides service

in the area of China Cross-Culture, Collaborative Communication, Corporate Change and Coaching.

奥海威科技公司:联合创始人、总经理 (非道路移动机械电动化专家)

迈哲思战略咨询:执行董事、合伙人 (战略、创新咨询及培训专家)

李瑞国

战略思维(ST)

战略管理(SM)

太极六步问题解决法(YYPS)

创新管理(IM)

主要课程:

拥有二十多年丹麦、德国、韩国及中国跨国企业销售与营销管理、战略管理和海外运营

实操经验，五年咨询培训经历，在以下方面拥有丰富的理论知识和最佳实践

战略规划、战略管理、业务拓展、大客户营销、销售和市场管理、合并收购、渠道拓展

与管理、产业集群转型升级、海外市场开拓、一带一路研究；

工程机械、农业装备、数控机床、工业水处理、暖通空调、市政给排水、融资租赁、

经营租赁.

个人介绍:

奇瑞经济技术研究院副院长&奇瑞重工海外事业部总经理韩国 - 斗山投资(中国)有限公司战略总监德国 - 林德叉车(中国)有限公司大区市场经理丹麦 - 格兰富水泵(中国)有限公司市场经理

工作经历

北京大学光华管理学院工商管理硕士 2003-2005

新加坡管理大学营销管理 2001-2002

北京理工大学化工与材料学院化工自动化 1991-1995

教育背景

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Trainer Profiles

Self-introduction

Mr. Lane LiFounder &GM of Beijing OHW tech Inc. (Expertizing @ electromobility of off-highway machinery) MD & Partner of McQs China (Expertizing @ strategicinnovation consulting & training)

With best practices more than 20 years of inhouse and 5 years consulting of Multinational corporations including Danish, German, South Korean and domestic, he has been responsible for engineering, sales and marketing, strategic management as well as global operations within industrial sectors

Working ExperienceDeputy Head of CHERY Industrial Institute & Oversea Head of CHERY HI Corp. (China)Strategic Director of Doosan Infracore (China) Investment Corp. (South Korea)Regional Marketing Manager of Linde Forklift (China) Corp. (Germany)Marketing manager of Grundfos Pumps (China) Corp. (Denmark)

EducationPeking University Business Administration 2003-2005Singapore Management University Marketing Management 2001-2002Beijing Institute of Technology Chemical Engineering 1991-1995

like off-highway machinery, water treatment, HVAC etc.

Ms. Julie Marx

Ms. Julie Marx has been working in China as a consultant, trainer and manager

for over five years. She is currently office manager for CWS Consulting, a

German consultancy with subsidiaries in Shenyang, China, and San Luis Potosí,

Mexico, specialised in production and logistics consulting services for the

automotive industry. Her work focuses on office management and in-house

training. Ms. Marx has a background in languages applied to business (with

a degree from La Rochelle University, France) and holds an MBA from FOM

Munich in Germany. She is quadrilingual and gives trainings in English,

German, Chinese, and French.

Cross-Cultural Trainer, educator for intercultural Business Communication

Her methods of facilitating and training are both interactive and collaborative, in order to stimulate

the participants’ interest in learning and training. Among her customers are well-known international

enterprises including BMW, Benz, Munich Reinsurance, German Centre Beijing etc., and international

institutions including Confucius Institutes in Düsseldorf, Erlangen and Göttingen in Germany, DAAD

Beijing and Goethe Institute Beijing.

Main Courses• Intercultural Conflict Management

• Effective Intercultural Communication between Chinese and German

• BusinessAppearance andEtiquette

• Effective Intercultural Academic Communication

Certificates

Certificate of “Advanced Training-the-Trainer Program on Intercultural Communication”, issued by

China Association for Intercultural Communication, Foreign Language Teaching and Research Press

and 4stones Cross-Cultural Institute.

Certificate of “The Advanced Training-The-Trainer Program on Intercultural Communication”, issued

by The Intercultural Communication Institute.

Her seminar languages are Chinese and German.

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Dr. Qian Zhao

Over 20 years of Germany experience and having lived and worked in Austria

and Germany over years, Dr. ZHAO works as educator and trainer. She

systematically studied cross-cultural communication and cross-cultural human

resource management and obtained her doctorate in cross-cultural conflict

management between China and Germany. During her work in the university,

she has been responsible for the cooperation projects with the School of Intercultural Business of German universities and maintained cooperation with Chinese and foreign

enterprises and international institutions.

VISA SERVICE FOR ALL SCHENGEN VISA APPLICANTS Member companies of AHK Greater China, which send their employees on a business trip to Germany, benefit from a simplified visa application procedure. The German Embassy has established an “AHK account” for the German Chamber of Commerce. All applications submitted through the “AHK account” are entitled to a reduction in application documents.

Type of VisaVisa for Business Visa for Tourists Visa for Visiting Family/FriendsVisa for ExhibitionsVisa for Transit and Airport Transit

Our ServiceAssist you with the preparation for the

applicationArrangement of the appointment for the

fingerprintCommunication with the embassy and

VFSTranslation of certifications, driver's

licenses, etc.

Type of ApplicantsEmployees working at the member

companies of the German Chamber of Commerce in China

Family members of employees at member companies

Business Partner of employees at member companies

Employees working at Chinese companies

Applicants visiting relatives or friends in Germany

Tourists to Germany

Find us in:

Beijing:

Ms. LI Nan

Landmark Tower 2, 8 North Dongsanhuan Road, Chaoyang District, 100004

Tel: +86 (0) 10 6593 6733Email: [email protected]

Web: china.ahk.de/cn/services/visa-service/

Shenyang:Ms. CHEN Yan

Follow us on WeChat:

Tel: +86 (0) 10 6593 6633

Visa for Working in Germany

Email: [email protected]

Do you need to fill positions?

DE Job Market is a great platform where companies and qualified candidates with strong backgrounds in STEM (science, technology, engineering and mathematics) disciplines, business and foreign languages and with overseas study / work experiences meet.

想发布正式或实习职位空缺？

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Contact | 联系人

Ms. SUN Yiwen | 孙怡雯女士Tel.: +86 (0)10 - 6539 6675E-Mail: [email protected]

Latest jobs, career advice and HR insights - Follow us on WeChat!

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在“德中工商服务平台”公众号全新上线！

DE Job Marketis NOW also live on our official WeChat account!

JOB MARKETGerman Chamber Network

Beijing:

Ms. LI Nan

Shenyang:Ms. CHEN Yan

Tel: +86 (0) 10 6593 6633

German Industry & Commerce Greater China | Beijing德中工商技术咨询服务 ( 太仓 ) 有限公司北京分公司

Landmark Tower II | 8, North Dongsanhuan RoadChaoyang District | Beijing 100004 | P. R. China中国北京市朝阳区东三环北路 8 号亮马河大厦二座

Phone 电话 : +86-10 6539 6685Fax 传真 : +86-10 6539 6689Email 邮箱 : [email protected] 网站：www.china.ahk.de

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Documents

Training Program - AHKtools.china.ahk.de/download/AHK_Training_Brochure_NC... · 2019-12-18 · Together with our training and teaching partners, we look forward to contributing to