1

32

! 4 9

, 10 23

1215

1 A 1617

1 Z 1819

1 2021

2 D E 2223

, 24 31

2629

3031

3233

35

, ce (, K5 ).

, !

54

, !

,

, ce (, K5 ).

.

,

76

?

, .

?

:

( , , -

).

: ,

, (. ).

-:

.

- Frankfurt Airport App: .

?

.

.

.

.

,

.

.

.

.

. ,

.

,

Fast Lane. ,

Fast

Lane,

.

?

A, B, C

Z 1

D E 2.

.

98 Bequem umsteigen

iPhone

Android

Web-App

Frankfurt Airport

!

AppAvailabl

e on

App Store and

Google Play, also

as a Web App.

In German, Englis

h

and Chinese.

RA_App-Anzeige_105x210_EN_RZ.indd 1 02.10.13 12:21

iPhone,

Android

-

!

,

.

, . . . .

?

.

.

,

. Deutsche Bahn,

Lufthansa

(QKL), .

(QDU), . (ZWS)

/,

/

.

?

:

.

Sky Line: A, B, C Z ( 1)

D E (T 2)

Sky Line ( 23 ).

1110

, !

1215

1 A 1617

1 Z 1819

1 2021

2 D E 2223

, ce (, K5 ).

c .

,

,

1312

-, : Sky Lounge

- , . 30 . , -, . .

2, D8 : 6.45 21

1, A50 1, B24 B 44 1, C16 1, Z24 ( )

Z50 2, D1 D21

( ) T 2, E4

10 1, .

60 Wi-Fi: 4,95 / - ( ) -

(): 5 /30

:1. Telekom.2. .3. .4. .5. .

Free Wi-Fi Guide.

Te 1, A26 ( ) Te 1, A50 Te 1, B43 Te 2, D14

- be relax. . - , . ce .35.

,

1514

Te 1, A11, A52 A 66 Te 1, B23 B 43 Te 1, Z11, Z52 Z 66

: .

, , , 24 . .

T 1, B22 Te 2, D1

, , , :

100 Oracle,

. Z A, B D Around the World, Base, Fotec, kbookstore,

O2-Shop, Photair

, , - 300 .

- ? . , .

Duty Free

Duty Free : , , c. Duty Free . Duty Free . , , Duty Free. , , . Duty Free . , . . Duty Free ( ).

: , . (rps@frankfurt-airport.de . +49 174 155 06 09)

,

1716

Hausmanns . , . - .

N4 6 21.30

Porsche Design, , , Porsche. : .

Photair Photair , , .

Thomas Sabo, , Thomas Sabo , .

Massimo Dutti 600 58 Massimo Dutti .

N5 6 21.30

M3; N1 6 21.30

N4 6 21.30

N5 6 21.30

coa MoschMosch . .

: , ( 15 17, - 13).

N4; O3 6 21.30

,

1918 Z Z

deutsch, , ? , . .

N3 6 21.30

Lucullus NERO Lucullus NERO - la carte.

Gucci/Dolce&Gabbana Atrium Engelhorn , Gucci Dolce&Gabbana: , , .

Wempe .

P5 6 21.30

N2 6.30 21.30

M3 6 21.30

N3 6.30 21.30

M/N2 6 21.30

germany&more . , .

HERMS , . , , ,

HERMS .

: Z . USB.

Z

,

2120

CAVIAR HOUSE & PRUNIER CAVIAR HOUSE & PRUNIER - ! Prunier, , .

MONTBLANC MONTBLANC Meister-stck, , , .

.

Fashion Store Hugo Boss, Boss Orange, Paul&Shark Lacoste, Tommy Hilfiger Armani Jeans,

.

Tiffany & Co. . , , , .

: , - . !

Deli Bros. - Deli, ,

, .

L2 6.30 21.30

I3 6 22

L3 6 22

J3; K2 6 22

K2 6 22

I2 7 22

: - , A380.

,

2322 D E D E

MoschMosch . : , , , , .

Sky Lounge - , . 30 .

CHRIST CHRIST, 1863 - . : , .

Capi Electronics - : MP3- - , .

be relax : , , , , a .

Starbucks , . , , , . .

C2 7 22

C2 7 22

H2 6.45 21

D1 7 22

E1 7 22

B1; F1 7 22 /

: ? .

D E

,

2524

, !

2629

3031

.

, ce (, K5 ).

,

,

2726

A Metropolitan Pharmacy

. T 1 B, 2, Shopping Boulevard T 2 D, 3, Shopping Plaza

-, : LuxxLounge

- 500 , . 30 . 50 , , . . 1 , 3 : 6 21.30

9 18 (Tageszimmer), . : Fraport Hotels & Tours Welcome Center, 1, Service Point 2, 2.

2 Food Plaza McDonalds, .

Around The World (T 1 A, 2) . . , Oracle.

,

, . Te 1 B, 2 Service Point Te 2 DE, 2 Service Point

CMT Color Meets Trend Nail Lounge , . T 1 A, 1

Sky Lounge Sky Lounge Sheraton ( 1) .

- Steigenberger , 1 2, 5 . - 9 .

: - - . , 60 .

,

2928

- . , . Te 1, 2, Shopping Avenue Te 1, 2, Shopping Boulevard Te 1, 0, Airport City Mall Te 2, Shopping Plaza

, , , 24 . . T 1 B,

Pfendt

Pfendt Airport Optic . , . T 1 B, 2, Shopping Avenue

Trndle , . . 1, 0, Airport City Mall

. 1 , 1

24

Starbucks Coffee (Te 1 B, 2, Shopping Avenue) Connection Bar & Restaurant (Te 1 B, 2) Quickers (Te 1 B, 2, Shopping Boulevard) Scoom (Te 1 B, 0, Airport City Mall) McDonalds (Te 2, 4, Food Plaza) Relay (Te 1 B, 2) Players Island (Te 1 B, 0, Airport City Mall)

tegut

tegut ( ), , , . T 1 C, 0, Airport City Mall

/1 : 4,50 /2 ; 7 /24 /1 : 2 /24 T 1 B, 1 ( 24 ) 1 BC, 2 ( c 6 22 ) T 2 D, 2 ( c 6 22 )

45- . 13, 14, 15 16 ; . : 1, 0,

Airport City Mall

2; www.sightseeingtours.frankfurt-airport.com

: ? Sweet Capital . Te 1 B, 1

, .

,

3130

: . : Fraport Hotels & Tours , .

1

. . 62 1 2 15 , (Rheinlandstrae).

2

15 S8 S9, (Regionalbahnhof) , . (Palmengarten), .., Frankfurt Card, - .

3

: , . , , . . : . 2,5

4

. , , . : . 6

5

, - . - . . : . 8

Fraport Hotels & Tours

, , - : T 1 B, 1, Welcome Center : c 7 22.30 Te: +49 (0) 69 690-70402, hotelservice@fraport.dewww.frankfurt-airport.com/bookings

, . , .

, .

,

3332

Fraport-Communication Center : : +49 (0) 180-6 FRAINFO [+49 (0) 180 6372 4636]*

Te: +49 (0) 69 690-66359

T: +49 (0) 69 755-11900

/ : 112. : Te: +49 (0) 69 690-44444 . , e: +49 (0) 69 690-66767

Te 1 B, , 3128 T: +49 (0) 69 690-73178 -50611

.

Metropolitan Pharmacy 26

- 12 + 26

29

Ca

26

12 + 26

Ca

Duty Free 15

. 14 + 27

13

13

21

13 + 27

14

14 + 28

Pfendt 28

28

28

12

24 29

31

27

.

68

27

29

29

* 0,20 /; . 0,60 /

3534

Createyour stay

? ! Create your stay , .

, , .

, .

3 100 300

3

3 ,

3 VIP- ,

3 Fast Lanes

3 Sky Line

3 : 220 o 170 ICE

3 300 , , 26 Duty Free- Travel Value

3 23 -,

3 60

3

3 15

:

Gesamtnote: gut (1,84)

Wartezeit (Note 1,62)Freundlichkeit (Note 1,72)Sauberkeit (Note 1,78)

Kundenurteil (21.576 Befragte)Kundenbefragung 2012

Top-Bewertungen der Kunden

Gltig fr Fraport AG Geltungsbereich: Passagier-Service FRA

Gltig bis 2014 Freiwillige Prfung TV MS Standard

Kunden-zufriedenheit

12

:

: Fraport AG Frankfurt Airport Services Worldwide,

60547 Frankfurt am Main, Unternehmenskommunikation (UKM-KS),

Flugbetriebs- und Terminalmanagement, Unternehmenssicherheit (FTU-TS)

: Astrid Wittorff, Doris Juliano

: 2013

www.frankfurt-airport.com

feedback@fraport.de

www.twitter.com/Airport_FRA

www.facebook.com/FrankfurtAirport

www.facebook.com/FraportKarriere

1 2

Ca

?

, , . 7 19%. , () . .

:

ce

: : , . Duty Free .

1. !

- Tax Free -

( )

2.

* .

- . .

2.

- .

3.

- .

- , , Tax Free.

- , , .

4. /

- -

Tax Free.- . *

,

E D

D19, D17D20,D50D54, E2E13

D21D44, E21E26

E2E13 D1D9

E21E26 D21D27

D17D20, D50D54

D32D35, D40D44

Te 1 Sky Line

A

-

/

/

/Ta /Ta /Ta/Ta

Shopping Plaza

Food Plaza

Arrivals A, ZC

BDE

1

2

A

1

B C D E F G H

2

3

4

3

2

(D1; D3; E3; E4)

(E2; H2)

(H2)

(E4)

Sky Line(E2)

(F2)

- Sky Lounge(H2)

(C2; C3; E3; G2)

A(E2)

(H1)

(B/C1; F1; F3)

(B1; F1)

(G1)

2

B

AC

A

Z

Z A1A5

A50A69

Z50Z69

A26A42

A

14A

24

Z

16Z

24

A

11A

25

A

6A1

0

Z

11Z

25

B30B33

B

20B

28 B41B48

B2B9

B14 B17B60 B63

B19 B10B13

C1

C2C9

B54 B59

Shopping Avenue

Shopping Boulevard

Airport City MallACC (Airport

Conference Center)

Te

2

Sk

y Lin

e

Te 2 Sky Line

Sheraton / /

/

/

/

/

/

/

Goethe Bar

/

/

/

/

/

/

A, ZC

BDE

1

2

I

1

J K L M N O P

2

3

4

5

2

3

3

(K5)

(J5; K3; K5)

(J5; L2)

Sky Line(J4; M2)

A B (K3M4)

(I5; J5; K2; K3; K5; L5; M2; N4; O3; P4; P5)

; LuxxLounge(I2; N1; O5); (J5)

A(K4)

(I2; J3; L2; M2/3; M4; O4; O5; P4; P5)

(N3; N4; O3)

(I2; M3)

(J4)

(I1; L2; N1; N5; O4; O5)

(J2; K4; O4; O5)

(J5)

(L2; O4; O/P5)

T 1