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Conflict Management
Strategies
• Two sides of a story• Management Styles• Solving Conflicts
Someone let’s you down and it is not the first
time. Why? They are unreliable and irresponsible._________________________________________________ You let someone down and it’s not the first time. Why? It’s because you have been overworked lately
or ill.
Two Sides of a Story
Someone cuts you off while driving. Why? They are rude, aggressive, and inconsiderate._________________________________________________ You cut someone off while driving. Why? You are late for an important appointment and
if you don’t make the green light you will not make it on time.
Two Sides of a Story
One of your coworkers buys the boss a
birthday card. Why? They are trying to weasel their way to a
promotion._________________________________________________ You buy your boss a birthday card. Why? You are warm and caring.
Two Sides of a Story
Someone flies into a rage at the post office clerk. Why? They are bad-tempered and rude._________________________________________________ You fly into a rage at the post office clerk. Why? This is your 3rd time here and they are still not
getting it right. The clerk’s mistakes are costing you money and you are tired of him not doing his job right.
Two Sides of a Story
Forcing/Competitive Aggressive
Argumentative Forceful/Yelling Impatient No time for
Discussion Win-Lose (lion wins)
Management Strategies
Avoiding Timid/Shy/Fearful
Silent Treatment Walk Away/Leave Ignore conflict Unassertive Uncomfortable
expressing opinions Lose-Lose
Management Strategies
Accommodating I give in
As long as you are happy, I am happy!
Maintaining the friendship is most important.
Win-Lose (Puppy loses)
Management Strategies
Compromising Bargaining
Let’s split the difference.
Something is better than nothing.
I’ll give in a little and you can give in a little.
Win-Lose or Lose-Lose
Management Strategies
Collaborating Problem-solving
Two heads are better than one
Patient Mutual agreement Respect other
opinions Win-win
Management Strategies
Competitive
GOOD When the development
of a personal relationship isn’t critical.
When an urgent decision must be made. Natural disaster or
physical threat When an unpopular
decision needs to be implemented. Ex. Firing an employee
BAD When you use it often
with people you care about.
When you want to constantly have control.
When you want people to feel comfortable and free to openly discuss feelings.
Avoiding
GOOD
When the stakes are not high or issue is trivial.
When you are very angry and need to cool off.
When you are in a dangerous situation.
BAD When you rarely want
to deal with conflicts. When you are afraid to
speak up. When you continue to
be bothered by a disagreement with someone you care about.
Accommodating
GOOD
When harmony is valued.
When the relationship is most important.
When there is little time for discussion.
BAD
When it happens often and you wish you could speak up more.
When you are constantly being taken advantage of
Compromising
GOOD
When there are no simple solutions.
You are willing to let chance decide. Ex. Flip a coin
It isn’t possible to satisfy both sides completely.
BAD
When a solution is possible if you work a little longer.
When people start game-playing.
Collaborating
GOOD
When you have the time and you want to satisfy all sides.
When you care about the other person and feel deeply about the issue.
You want to fix the problem so they don’t cause issues later.
BAD
When you don’t care that much about the issue.
When an urgent decision must be made.
Remember the Titans Warm-Up
Remember the Titans Video
Can you identify the style?