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9.
1. . . , . , . , . , . , .
. : s.n., 2011. 7. - , 2011.
2. Zairi, M. Total Quality Management for Engineers. Cambridge :
Woodhead Publishing Limited, 1991.
3. . , . . . : , 2013.
4. . , . . . : , 2007.
5. H.K., Rampersad. Total Quality Management: An Executive Guide
to Continuous Improvement. London : Springer, 2001.
6. J.J.Dahlgaard, K.Kristensen,G.K.Kanji. Fundamentals of Total
Quality Management. London : Taylor & Francis, 2007.
7. V.K.Omachonu, J.E.Ross. Principles of Total Quality, 3rd Ed.
New York : CRC Press, 2004.
8. Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
Delivering Quality Service: Balancing Customer Perceptions and
Expectations. New York : Free press, 1990.
9. Suarez, J.G. Three Experts on Quality Management. Arlington :
Department of the Navy, Total Quality Leadership Office, 1992.
10. J.M.Juran, A.B.Godfrey,. Juran's Quality Handbook 5th Ed.
s.l. : McGraw Hill, 1998.
11. Crosby, P.B. Quality is Free. New York : McGraw Hill,
1979.
