Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

Embed Size (px)

Citation preview

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    1/15

    , 2013, 7, . 147-161 UDC 658.626:659.1/.4 : 05. 2012. DOI: 10.7251/ZREFIS1307147SReceived: 05 September 2012

    Review paper

    , - ,

    ,

    * [email protected]

    THE INFLUENCE OF CELEBRITY ENDORSEMENT ON ADVERTISING

    EFFECTIVENESS AND BRAND IMAGE

    :

    . , .

    .

    , , :

    , ,

    , . . ,

    . , ( ,

    , .), .

    : , ,

    , , .JEL :31,37.

    Summary: Brand advertising by using celebrityendorsement is a very popular strategy amongmarketers. This practice has been used for almost a

    century and its popularity has been constantlygrowing. Frequent use of this strategy is based on theassumption that the positive image and certain

    personal characteristics will be transferred from acelebrity to a brand. In this paper, we have presentedfour basic theories/models relating to the involvement

    of celebrities in brand advertising: the sourcecredibility model, the source attractiveness model, themeaning transfer model, and celebrity/product fitmodel. These four models are the basis for most of the

    research in this area. In addition, the review ofprevious studies on the impact of this strategy on theeffectiveness of advertising and brand image has been

    presented. Generally, studies have provided theevidence that the involvement of a celebrity inadvertising produces significantly more favourableconsumer reactions (higher level of attention, thebetter recall of the message and brand name, morefavourable attitudes and purchase intentions etc.), asopposed to the involvement of an unknown person in

    advertising.y words: brand, celebrity, advertising,

    endorsement, consumer.

    JEL classification:31,37.

    1.

    . ,

    , , . . ,

    . , .

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    2/15

    148

    , 2013, 7, . 147-161

    (Lee and Thorson 2008).

    2025% , 70% (Amos et al. 2008).

    (Friedman and Friedman 1979, 64).

    ,

    . , (Schlecht 2003). , , . (PierceBrosnan), , . (Gisele Buendschen), , .

    (Maria Sharapova), , . (Oprah Winfrey), , . (Jeniffer Lopez), ,

    , . (Donald Trump) , . (Barack Obama). (Gail et al.

    1992). , , , . , , (eng. celebrity endorsement), .

    . ,

    ,

    (McCracken 1989, 310).

    , , (ukherje 2009). , , .

    . :

    (. , ); (. );

    (. ) .

    . / ., . ,

    (Gail et al. 1992).

    . , , , (Farhat and Khan 2011, Mukherjee 2009, Amos et al. 2008,Farrel et al. 2000, Erdogan 1999, Ohanian 1991).

    , , (Erdogan et al. 2001, Farrel t al. 2000, Agrawal andKamakura 1995).

    , .

    (McCracken 1989):

    : ; : ;

    : ;

    : .

    , , .

    , , . , , .

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    3/15

    149

    Proceedings of the Faculty of Economics, 2013, 7, p. 147-161

    ,

    . : / (Michael Jordan/Nike), / (Cindy Crawford/Revlon),

    / (Kate Moss/CK), / (Madonna/Versace), / (Julia Roberts/Gianfranco Ferres), / (UmaTurman/Loui Vuitton), /- (Catherine Zeta Jones/T-Mobile) .

    , . (Humphrey Bogart), (Merilin Monroe) .,

    (Hsu and McDonalds2002). Najk 90

    (Lebron James), -- (NBA) , . , , . , .

    . , .

    ,

    .

    2.

    , . :

    ; ;

    / .

    , . , ,

    . (Schlecht 2003):

    , , ,/ .

    2.1.

    . K (Ohanian 1991, 39). , , (Till and Shimp 1998).

    , . (Solomon 2002). . K ,

    .E, , ...

    (Erdogan 1999, 293). . (Ohanian

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    4/15

    150

    , 2013, 7, . 147-161

    1991)

    . ( , ), , .

    .

    , , (Ohanian 1991, 39). (Chao et al. 2005). .

    (Amos et al. 2008).

    (Camins 1989) je ,

    . . o .

    .

    2.2.

    (McCracken 1989). , , , , , , , (Solomon 2002).

    , .

    , (Ohanian 1991).

    , . (Till and Busler 1998). , / , .

    . , . ,

    . , , . (Solomon 2002), ,

    (. e), (. e ).,

    (Byrne et al. 2003). , , . , . . , (Rozen 2008). ,

    , (Till and Shimp 1998). ,

    , . ,

    .

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    5/15

    151

    Proceedings of the Faculty of Economics, 2013, 7, p. 147-161

    : /. . & . (Bill

    Cosby/E.F.Hutton&Co. ), / (George Scott/Renault), / (John Houseman/McDonalds), /& (Whitney Huston/AT&T) itd. (Schlecht 2003).

    , . (

    ) , ( )

    (Byrne et al.2003). , ,

    . , Jennifer Lopez , , . , (Citroen) ,

    . , (Xantia), ,

    (Lee and Thorson 2008).

    2.3.

    .(McCracken 1989, 310). . ,

    (Kambitsis et al. 2002) , , .

    , (1989) , . :

    , . .

    , . .

    , .

    .

    . :

    1:

    : Schlecht 2003, McCracken 1989

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    6/15

    152

    , 2013, 7, . 147-161

    ,

    , (, , .), , . (Martin 1996).

    (. , ,

    ), , . . ,

    , . -, / . ,

    (Jennifer Aniston) (Walker et al. 1992). ,

    . / (Jamie Oliver/J. Sainsbury) ,

    (Byrne et al. 2003). . , , (The Naked

    Chief ).

    ,

    (Schlecht 2003). , 2002. (L'Oral) (Shine Delice) , , (Leatitia Casta), . . (. , )

    . , . (Andie McDowell), . (, , , ) . , , . (Excellence).

    (Thyne et al. 2007) ,

    . , , , . (Debevec and Lyer 1986)

    . . , , . , (Procter&Gamble Mr. Clean) (

    (Mr. Proper)) ,

    , . .

    2.4. /

    (Farhat and Khan 2011, Mukherjee 2009, Lee and Thorson 2008, Till and Busler 1998,Walker et al. 1992, Kamins 1990). , . ,

    , o

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    7/15

    153

    Proceedings of the Faculty of Economics, 2013, 7, p. 147-161

    (Solomon 2002). ,

    . (Bruce Willis) . ,

    (Till and Busler1998, Daneshvary and Schwer 2000).

    . ,

    (Till 1998, 578).

    ,

    . (Rozen 2008)., . , (Goldsmith et al. 2000).

    . ,

    , , ,

    (Lee, Thorson 2008, Amos et al. 2008). (Farhatand Khan 2011) , (. ) .

    1

    , , ,

    . .

    , . , . . ,

    , . , , , .

    . , , , . (Biswas et. al.,2006; Byrne et al., 2003):

    , , . ,

    .

    , .

    .

    1

    , , , (Ataman and Ulengin

    2003, 238). .

    ( ). / , , , , . :

    (Starevi 2011, 106117).

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    8/15

    154

    , 2013, 7, . 147-161

    , ,

    .

    , , . , (Charles Bronson)

    , .

    , (Khatri 2006).

    , , ( ).

    , . , . (Lee and Thorson 2008) (

    ) . . , (Mandler 1982). . / , .

    ,

    (Meyers-Levy et al. 1994).

    . ,

    (Lee and Thorson 2008). , ,

    . , , . , , .

    , (Mandler 1982). ,

    (Lee and Thorson 2008). . , .

    ( ), (Meyers Levy et al. 1994). , ,

    . , , .

    . (

    ) , , , , ,

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    9/15

    155

    Proceedings of the Faculty of Economics, 2013, 7, p. 147-161

    . (Lee and Thorson 2008)

    , . ,

    .

    ,

    . , ,

    .

    3.

    , . . ,

    . (Tiger Woods)

    , (American Express, Rolex iNike). - (Elizabeth Arden), promovie (Noreico). Glumica (Mila Jovovich) , , (Banana Republic), (CristinDior), (Donna Karan), (Schlecht 2003).

    . (Tripp et al. 1994),

    ( ), , . . , . , , e

    . (David Beckham). ,

    , , , , , . (Vincent et al. 2009).

    . , ,

    . . , .

    , -,, , , , ,

    . ,, , , , , . (Mottorola, Gilette, Pepsi,Vodafone, Marks&Spencer, Adidas, Coty ) (Rines 2004).

    , , .

    , . , , , . . (P. Knight), , ...a . (Hatfield 2003).

    (Schlecht 2003). (George Clooney), (Nicole Kidman),

    , , (Daniel Craig), (Michael Phelps) . , , , ,

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    10/15

    156

    , 2013, 7, . 147-161

    . , ,

    , , . ,

    , (Milk mustache campaign), 1995. , .

    , (Hsu and McDonald 2002). 100 , , .

    , ,

    . ,

    . , . , , . , . ,

    .

    4.

    . , . (Peter, Olson 1996).

    , .. (Michael Jordan) , , . , (Cabell2003; Till 1998; Till and Busler 1998; Martin 1996):

    , .. ( /).

    , .

    .

    , . , , .

    . () ,

    . ().

    . , , . . , ,

    (Martin 1996). , . ,

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    11/15

    157

    Proceedings of the Faculty of Economics, 2013, 7, p. 147-161

    (. / ). , , , ,

    . /

    /

    . / -

    .

    , . , , .

    , . .

    , - (Coca-

    Cola), . . . . (Macintosh) , , (Apple) ., . ,

    . , , .

    . . , ( ).

    , . . , .

    . . (Heinz) (Say something Ketchupy) , (Anon 2004).

    ,

    . , . .

    , . . . , , (Erdogan and Baker 2000). . .

    (Michael Jackson).

    (Amos et al 2008).

    . , , (Cabell 2003).

    , . . (Cinzano) (an Collins) a.

    ,

    . (George Foreman) (Lean Mean) , . .

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    12/15

    158

    , 2013, 7, . 147-161

    . (Byrne 2003). ,

    . ,

    . . , ,

    .Nike (Hatfield 2003).

    (Friedman, Friedman 1979).

    / . , , . (Mukherjee

    2009, Till 1998, Erdogan 1999). , , / . ,

    ( , ), , , . . , , . ,

    . . , , . , , . , , . World.com

    (Cabell 2003). , (Finch, Adams 2003)

    . . , . , ,

    . , (Li 2000). ,

    , . ,

    , (Mukherjee 2009) .

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    13/15

    159

    Proceedings of the Faculty of Economics, 2013, 7, p. 147-161

    2: A

    : Mukherjee 2012

    6.

    , , . ,

    . , . ,

    . .

    , , .

    , , . ,

    , .

    .

    Agrawal, Jagdish and Wagner A. Kamakura, 1995.

    The economic worth of celebrity endorsers: An

    event study analysis.Journal of Marketing. UnitedStates: American Marketing association.59(3)5662.

    Amos, Clinton; Gary Holmes, and David. Strutton,2008. Exploring the relationship between celebrityendorser effects and advertising effectiveness: Aquantative syntesis of effect size. International

    Journal of Advertising. England: World advertisingresearch center. 27 (2): 209234.

    Anon. 2004. Celebrities speak out on Heinz Ketchuptalking labels. The thick and rich and famous getsfour stars. Pristupljeno 15. septembra 2011.http://www.heinz.com/our-company/press-room/press-releases/press-release.aspx?ndm

    ConfigId=1012072&newsId=20040921005128.

    Biswas, Dipayan; Abhijit Biswas, and Neel Das.2006. The differential effects of celebrity and

    experts endorsements on consumer riskperception. Journal of Advertising. USA:American Academy of Advertising.35(2):1731.

    Byrne, Angela; Maureen Whitehead and StevenBreen. 2003. The naked truth of celebrityendorsement. British Food Journal. England:Emerald Publishing. 105 (4/5): 288296.

    Cabell, A. K. 2003. Celebrity endorsements reachfor the stars. Brandchannel. Pristupljeno 15.juna 2012. http://www.brandchannel.com/features_effect.asp?pf_id=160.

    Chao, Paul; Gerhard Wiihrer and ThomasWerani. 2005. Celebrity and foreign brand

    names as moderators of country-of-origineffects. International Journal of Advertising.England: World advertising research center. 24(2): 173192.

  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    14/15

    160

    , 2013, 7, . 147-161

    Daneshvary, Rennae and Keith Schwer. 2000. The

    association endorsement and consumers intentionto purchase. Journal of Consumer Marketing.England: Emerald Publishing. 17 (3): 203213.

    Debevec, Kathleen and Easwar Lyer. 1986. Sex roles

    and consumer perceptions of promotions, products,and self: What do we know and where should we be

    headed? Advances in Consumer Research. UnitedStates: American Marketing Association. 13: 210214.

    Erdogan, B. Zafer, Michael J. Baker and StephenTagg. 2001. Selecting celebrity endorsers: Thepractitioners perspective. Journal of AdvertisingResearch. World Advertising Research Center.England. 41 (3): 3949.

    Erdogan, B. Zafer. 1999. Celebrity endorsement: Aliterature review. Journal of MarketingManagement. England: Routlege: Taylor & Francis

    Group. 15 (3): 291314.Farrel, A. Kathlen; Gordon V. Karels, Kenneth W.

    Montfort and Christine A. McClatchey. 2000.Celebrity performance and endorsement value: Thecase of Tiger Woods. Managerial Finance.England: Emerald Publishing. 26 (7): 115.

    Finch, Julia and Richard Adams. 2003. Sometimes a

    nobody is better. The Guardian. January 1: 25.Friedman, Hershey H. and Linda Friedman. 1979.

    Endorser effectiveness by product type.Journal of

    Advertising Research. England: World AdvertisingResearch Center. 19 (5): 6371.

    Gail, Tom; Rebecca Clarc, Laura Elmer, EdwardGrech, Joseph Masseti and Harmona Sandhar.1992. The use of created versus celebrity

    spokepersons in advertisements. Journal ofConsumer Marketing. England: Emerald Publishing.

    9(4): 4551.

    Goldsmith, Ronald E.; Barbara A. Lafferty andStephen J. Newell. 2000. The impact of corporate

    credibility and celebrity credibility on consumerreaction to advertisements and brands. Journal ofAdvertising. United States: American Academy ofAdvertising. 29(3): 4354.

    Hatfield, Stefano. 2003. What makes Nikesadvertising tick? The Guardian, June 17,Pristupljeno 17. marta 2012.

    http://www.guardian.co.uk/business/2003/jun/17/marketingandpr.advertising.

    Hsu, Chung-Kue and Daniella McDonald. 2002. An

    examination on multiple celebrity endorsers inadvertising. The Journal of Product & BrandManagement. England: Emerald Publishing. 11(1):1927.

    Kambitsis, Chris; Yvonne Harahousou, NicholasTheodorakis and Giannis Chatzibeis. 2002.Sports advertising in print media: the case of 2000

    Olympic Games. Corporate Communications: AnInternational Journal. England: EmeraldPublishing. 7(3): 155161.

    Kamins, Michael A. 1990. An investigation intothe match-up hypotesis in celebrity advertising:When beauty may be only skin deep.Journal of

    Advertising. United States: American Academyof Advertising. 19(1): 413.

    Kamins, Michael A.; Maribeth J. Brand, StuartA. Hoeke and John C. Moe. 1989. Two-sided

    versus one-sided celebrity endorsements: Theimpact on advertisnig effectiveness and

    credibility. Journal of Advertising. UnitedStates: American Academy of Advertising.18(22): 410.

    Khatri, Puja. 2006. Celebrity endorsement: A

    strategic promotion perspective. Indian MediaStudies Journal. India: Society for AppliedDevelopment And Research. 1 (July-December):

    2537.Kotler, Phillip; and Kevin Lane Keller. 2006.

    Marketing menadment. Beograd: DATASTATUS.

    Lee, Jung-Gyo and Esther Thorson. 2008. Theimpact of celebrity-product incogruence on theeffectiveness of product endorsement. Journal

    of Advertising Research. England: WorldAdvertising Research Center. 48 (3): 433449.

    Li, K. C. 2000. Using celebrities in advertising.

    Pristupljeno 23. avgusta 2012.http://hkim.org.hk.

    Mandler, George. 1982. The structure of value:Accounting for taste. Proceedings of the

    seventeen Annual Carneige Symposium oncognition. Hilsdale NJ: Erlbaum.

    Martin, James H. 1996. Is athlete sport important

    when picking an athlete to endorse nonsportproduct? Journal of Consumer Marketing.England: Emerald Publishing. 13(6): 2843.

    McCracken, Grant. 1989. Who is the celebrityendorser? Cultural foundations of theendorsement process. Journal of ConsumerResearch. United States: University of Chicago

    Press. 16(3): 310321.

    Meyers-Levy, Joan; Therese A. Loui and MarryT. Curren. 1994. How does the congruity of

    brand names affect evaluation of brand nameextension. Journal of Applied Psychology.United States: American Psychological

    Association. 79(1): 4653.Mukherjee, Debiprasad. 2009. Impact of celebrity

    endorsement on brand image Social. ScienceResearch Network. Pristupljeno 7. juna 2012.

    http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1444814.

    Ohanian, Roobina. 1991. The impact of celebrities

    spokeperson perceived image on consumersintention to purchase. Journal of AdvertisingResearch. England: World Advertising

    Research Center. 31(1): 3652.Peter, Paul and Jerry Olson. 1996. Consumer

    behavior and marketing strategy. New York:The McGraw-Hill Inc.

    http://www.guardian.co.uk/business/2003/jun/17/marketingandpr.advertisinghttp://www.guardian.co.uk/business/2003/jun/17/marketingandpr.advertisinghttp://hkim.org.hk/http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1444814http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1444814http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1444814http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1444814http://hkim.org.hk/http://www.guardian.co.uk/business/2003/jun/17/marketingandpr.advertisinghttp://www.guardian.co.uk/business/2003/jun/17/marketingandpr.advertising
  • 8/22/2019 Uticaj Angazovanja Poznatih Licnosti Na Efektivnost Oglasavanja i Imidz Brenda - Sladjana Starcevic

    15/15

    161

    Proceedings of the Faculty of Economics, 2013, 7, p. 147-161

    Reshma, Farhat and Bilal Mustafa Khan. 2011.Celebrity endorsement: Congruity measure of

    personality. Research on Humanities and SocialSciences. United States: International Institute forScience, Technology and Education. 1(1): 3037.

    Rines, Simon. 2004. Has adverse publicity affectedBeckhams sponsorship potential. International

    Journal of Sports Marketing and Sponsorship.England: International Marketing Reports Ltd. 6(1):

    2230.Rozen, Irene. 2008. The relative effectiveness of

    celebrity endorsement for beauty, high and low

    involvement product print advertisements.Proceedings of the International CongressMarketing Trends. Venetia: Italy.

    Schlecht, Christina. 2003. Celebrities impact on

    branding. Pristupljeno 15. jula 2012.http://worldlywriter.com/images/portfolio/Proposals/Celebrity_Branding.pdfSpry, Amanda; RaviPappu and Bettina Cornwell. 2011. Celebrity

    endorsement, brand credibility and brand equity.European Journal of Marketing, England: Emerald

    Publishing. 45(6): 882909.Solomon, Michael. R. 2002. Consumer behavior:

    Bying, having and being. New Jersey: Prentice Hall.

    Starevi, Slaana. 2011. Lini koncept kao znaajna

    determinanta izbora brendova i ponaanja potroaau kupovini. Marketing. Beograd: SEMA. 42(2):106117.

    Thyne, Mary; Kenneth R. Deans and Juergen,Gnoth. 2007. Changing brand personality throughcelebrity endorsement. Proceedings of the

    Australian and New Zealand Marketing Academy

    Conference. 35. December. Dunedin: NewZealand.

    Till, Brian. D. 1998. Using celebrity endorserseffectively: lessons from asociative learning.Journal of Product & Brand Management.

    England: Emerald Publishing. 7(5): 400409.Till, Brian D. and Michael Busler. 1998.

    Matching product with endorser: attractivenessversus expertise. Journal of Consumer

    Marketing. England: Emerald Publishing. 15(6):576588.

    Till, Brian D. and Terence A. Shimp. 1998.

    Endorsers in advertising: The case of negativecelebrity information. Journal of Advertising.United States: American Academy of

    Advertising. 27(1): 6282.

    Tripp, Carolyn; Thomas D. Jensen and LesCarlson. 1994. The effects of multiple productendorsements by celebrities on consumersattitudes and intentions. Journal of ConsumerResearch. United States: University of ChicagoPress. 20(4): 535547.

    Vincent, John,; John S. Hill and Jason W. Lee.2009. The multiple brand personalities of DavidBeckham: A case study of the Becham brand.

    Sport Marketing Quarterly. United States:American Marketing Association. 18(3):173180.

    Walker, Mary; Lynn Langmeyer and DanielLangmeyer. 1992. Celebrity endorser: Do youget what you pay for. Journal of ConsumerMarketing. England: Emerald Publishing. 9(2):

    6976.

    http://worldlywriter.com/images/portfolio/Proposals/Celebrity_Branding.pdfhttp://worldlywriter.com/images/portfolio/Proposals/Celebrity_Branding.pdfhttp://worldlywriter.com/images/portfolio/Proposals/Celebrity_Branding.pdfhttp://worldlywriter.com/images/portfolio/Proposals/Celebrity_Branding.pdfhttp://worldlywriter.com/images/portfolio/Proposals/Celebrity_Branding.pdf