I Series OSS I Roll No. m, -;l.

Code No. 205 cMg.j_

Candidates must write the Code on the title page of the answer-book.

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• Please check that this question paper contains 4 printed pages. • Code number given on the right hand side of the question paper should be

written on the title page of the answer-book by the candidate. • Please check that this question paper contains 14 questions. • Please write down the Serial Number of the question before

attempting it. • 15 minutes time has been allotted to read this question paper. The question

paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the student will read the question paper only and will not write any answer on the answer script during this period.

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CONSUMER BEHAVIOUR & PROTECTION (Theory) Paper Ill

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Time allowed : 3 hours Maximum Marks : 60

ｾＳｩ｣ＶＺ＠ 60

205 1 P.T.O.

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;ci' ·tt ｉ］ｾ＠ are• compul®ey.

t. I tii) Marks allotted to ｱｵ･ｳｴｩｯｾ＠ ｾ Ｎｨｲ･＠ indicated against each of them.

iii) Answers should be brief and to the point.

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ｾｮｬｩｳｴ＠ buying motives for the p-uRbase of

ｾ ｩＩ＠ Refrigerator by a shopkeeper

ｾ ｩｩＩ＠ Wrist watch ' ｾｩｩＩ＠ Cold drink '

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$) WJ?.r 1R ｾ＠ ｾ＠ ｾ＠I

cfi> ｾｾ＠ . *nlist the parties involved in purchase ' f industrial products.

ｾ＠ ｾ＠ ｾ＠ lli'l if ｾ＠ ｾ＠ ｾ＠ ｾ ｾ ｾ＠ ?

o can make complaint under 'llo . · r ;protection Act ? Explain m ·ef.

tw does the Prevention of Food Mul:teretion Act help in protection of

cpnsumers' interest ? Discuss. .

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5. How can the needs of a retail customer be assessed ? Explain. 4 fcfim ｾ＠ ｾ＠ q,1 ｾ＠ q;r ｾ＠ ｾ＠ ｾ＠ ｾ＠ ｾ＠ ｾ＠ ｾ＠ ? ｾＧｩＤＱＱＤＨｻ＠

6. What are the important provisions regarding defective products ? Explain.

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7. What are the determinants of industrial buying ? Explain. 4 aiiwriCfi ｾ＠ ｾ＠ ｾ＠ CiiT ｾ＠ ｾ＠ ｾ＠ "ffiCf ｾ＠ ｾ＠ ? ｾＧｩＤＱｾＨｻ＠ 1

8. Explain important provisions of Marketing of Drugs and Cosmetics Act. 4 ｾ＠ tf ｾ＠ mlfJIT ｾ＠ ＳｬｾｒＨｦＧｩ＠ ｾ＠ ｾ＠ ｓｦｬｱｴＺｬｬｾ＠ Cii) ｾＱｩＤＱＱｃｦｩＨ＠ ｾ＠ I

9. What are shopping products ? Explain consumer behaviour in respect of shopping products. 5 ｾ＠ ｾ＠ ｾ＠ 3Wf ｾ＠ ｾ＠ ｾ＠ ? ｾ＠ ｾ＠ 1l ｡ｱＱｾｨＱｩＱ＠ ｾ＠ q;) ･ＧｩＤＱＱｾＨｻ＠ 1

10. Explain the buying process in respect of industrial products with the help of suitable examples. 5 afi:ro ､ｾｬｴｬ＼ｯｮ＠ Cfit ｴｩｾｬＨｦ｣ｬｬ＠ ｾ＠ a{)Q)fiiCfi ｾ＠ ｾ＠ ｾ＠ -q: ｾ＠ ｾ＠ 'CfiT ･ｱＤＱｾＨＨ＠ I

11. You purchased a cake from a grocery shop. After consuming it your sister felt ill and was taken to hospital. The doctor told that she had taken some poisonous substance and had to be hospitalised for three days. What steps would you take to confirm that the cake was adulterated and if so what remedy will you seek ?

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12. What Enforcement Machinery is available under Consumer Protection Act for the protection of consumers rights ? Explain.

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13. ｪｅｾｬ｡ｩｮ＠ in detail . the import t provisions of the Standards of Weights

14d Measures Act for protection ef consumer interest. 6

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ｾｬ｡ｩｮ＠ the relevant provisions of Essential Commodities Act for

ｰ ｾ ｾｶ･ｮｴｩｯｮ＠ of black-marketing aad supply of essential commodities.

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