24
VIETSOVPETRO Rev. Rev. 1 4 Kiem tra W/11n^ Le Thi Kim Thoa Ngay: 07.12.2011 QUY TRINH SO TAY CHAT LU' NG 5 Ngay co hieu hrc 08.12.2011 Xem xet Le Thi Kim Thoa Ngay: 07.12.2011 HO SO SIYA 1) -01 Noi dung thay doi Cac muc: 2, 4.2.3, 7.1.2, 7.3.6, 7.5.2 cua chuang II Cacmuc:2 5.6,7.1.2,7.2.2,7.3.3,742,832,8.5.1 _.......... _ __ Danh sach phan phoi tai lieu Chuang I: cac muc 1, 2 ........... ......................... ............ ._.................................... Chuang II: cac muc 2, 3, 4, 6.2 , 6 .3, 7.4.3, 7.5.3, 8.2.2.1 . Chuang II: 7.5.4 Danh sach phan phoi tai Mu Chuang I: muc 2 .............. _. ... ....... ......... ..... __._.--.-.__--------- __ ...._ -........ _._ -.. _. Chuang II: muc 9 (phu luc 2) Sadotochrc ...._............... __........................... . Muc 5.6, 7, 8.2.3, 8.2.4 Ma S0 ,4 M-N P-01 Trang j 1/22 Nguyen Van Dtrc Ngay: 07.12.2011 (:hi chu Sira d oi Sua doi ............... Stra doi Sira doi Sira doi, Bo sung Stra doi Stra doi Stra doi, Sura doi Su-a doi

W/11n^ · 17.1 Phong thi n hiem dung dich khoan 3 17.2 Phong thi nghiem gia co va ket thuc gieng khoan 3 18. Phong thiet ke khai that mo dau va khi 3 19. Phong tong nghe khai that

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Page 1: W/11n^ · 17.1 Phong thi n hiem dung dich khoan 3 17.2 Phong thi nghiem gia co va ket thuc gieng khoan 3 18. Phong thiet ke khai that mo dau va khi 3 19. Phong tong nghe khai that

VIETSOVPETRO

Rev.

Rev.

1

4

Kiem tra

W/11n^

Le Thi Kim ThoaNgay: 07.12.2011

QUY TRINH

SO TAY CHAT LU' NG

5 Ngay co hieu hrc 08.12.2011

Xem xet

Le Thi Kim ThoaNgay: 07.12.2011

HO SO SIYA 1) -01

Noi dung thay doiCac muc: 2, 4.2.3, 7.1.2, 7.3.6, 7.5.2 cua chuang IICacmuc:2 5.6,7.1.2,7.2.2,7.3.3,742,832,8.5.1_.......... _ __Danh sach phan phoi tai lieuChuang I: cac muc 1, 2........... ..................................... ._....................................Chuang II: cac muc 2, 3, 4, 6.2 , 6 .3, 7.4.3, 7.5.3, 8.2.2.1.Chuang II: 7.5.4Danh sach phan phoi tai MuChuang I: muc 2.............. _. ... ....... ......... ..... __._.--.-.__--------- __ ...._ -........ _._ -.. _.Chuang II: muc 9 (phu luc 2)Sadotochrc ...._............... __........................... .Muc 5.6, 7, 8.2.3, 8.2.4

Ma S0,4

M-N P-01

Trang j 1/22

Nguyen Van DtrcNgay: 07.12.2011

(:hi chuSira doi

Sua doi...............Stra doiSira doiSira doi,Bo sungStra doiStra doiStra doi,Sura doiSu-a doi

Page 2: W/11n^ · 17.1 Phong thi n hiem dung dich khoan 3 17.2 Phong thi nghiem gia co va ket thuc gieng khoan 3 18. Phong thiet ke khai that mo dau va khi 3 19. Phong tong nghe khai that

VIETSOVPETRO

Danh sach phan phoi tai lieu

( Danh dau 3 khi duct phan phoi }

Ngay co hieu life 08.12.2011

1. Vin tru•&ng 3

2. Vien pho thu nhat 3

3. Chanh / Pho Chanh ky stn 3

4. Vin pho dia chat 3

5. Vien ph6 khoa hoc 3

6. Vien ho kinh to 3

7. Vien p h6 du' an moi 3

8. Vien ph6 thiet ke 3

9. Phong ke toan 3

10. Phong dinh huong va quan 1y khoa hoc 3

10.1 Nhom ISO 3

11. Phong ke hoach, thuong mai va dich vu 3

12. Phong lao dong, tien luoing va can bo 3

13. Phong cung cap vat to thiet bi, hanh chinh 3

14. Phong thong tin khoa hoc-ky thuat, thu vien va luu trir 3

15. Phong dia chat tham do 3

16. Phong dia chat mo 3

17. Phong khoan va su'a china gieng khoan 3

17.1 Phong thi n hiem dung dich khoan 3

17.2 Phong thi nghiem gia co va ket thuc gieng khoan 3

18. Phong thiet ke khai that mo dau va khi 3

19. Phong tong nghe khai that dau khi 3

20. Phong kinh to 3

21. Trung tam phan tich va thi nghiem 3

21.1. Phong thi nghiem phan tich nuoc va moi truorng 3

21.2. Phong thi nghiem van chuyen dau 3

21.3. Phong thi nghiem tram tich va thach hoc 3 _21.4. Phong thi nghiem mo hinh hoa & vat li via 3

21.5. Phong thi nghiem nghien cilu dau via 3

21.6. Phong thi nghiem phan tich khi 3

21.7. Phong thi nghiem phan tich dau va san pham dau 3

22. Nhom chanh ky su do an 3

23. Phong khao sat va chirng chi Gong trinh bien 3

24. Phong khao sat cong trinh 3

25. Phong thiet ke cong trinh bien 3

26. Phong thiet ke cong nghe va xay dung mo 3

27. Phong duong ong va cap ngam 3

28. Phong thiet ke- dien, thong tin & to dong hoa 3

29. Phong thiet ke cong trinh bo 3

30. Phong nghien ci u khoa hoc va thiet ke 3

31. Phong thong an mon 3

QUY TRINH

SO TAY CHAT LU'ONG M-NP-01

2/22

Page 3: W/11n^ · 17.1 Phong thi n hiem dung dich khoan 3 17.2 Phong thi nghiem gia co va ket thuc gieng khoan 3 18. Phong thiet ke khai that mo dau va khi 3 19. Phong tong nghe khai that

VIETSOVPETRO

Ngay co hieu hrc 08.12.2011

32. Phong thiet ke sira chCra cong trinh Bien 3

33. Phong thiet ke to cht c thi cong 3

34. Phong dinh mtirc va dtr town 3

35. Phong du an moi 3

36. Nhom dir an 16 16-2 3

37. Nhom du an 16 04-1 3

QUY TRINH

SO TAY CHAT LIfONC M-N P-01

3/22

Page 4: W/11n^ · 17.1 Phong thi n hiem dung dich khoan 3 17.2 Phong thi nghiem gia co va ket thuc gieng khoan 3 18. Phong thiet ke khai that mo dau va khi 3 19. Phong tong nghe khai that

VIETSOVPETRO

JV VIETSOVPETRO

Ngay co hieu line

MUC LUC

08.12.2011 4/22

TT He muc Trang Ghi cha

Danh sach phan phoi tai lieu 2Muc luc 4Chuo•n I - M& dl u 5

1. Gioi thieu chung ve Vien 52. Chinh sach chat hrgng 6

Chuorng II - Giori thieu he thong quan 1ychat luorn cua Vien NCKH & TK

7

1. Muc dich 72. Pham vi ap dung 73. Dinh nghia va cac tir viet tat 74. He thong uan 1y chat lugng 84.1. Mo to cac qua trinh va m6i thong tac 84.2. He thong van ban 95. Trach nhiem cua Lanh dao 105.1. Cam ket cua Lanh dao 105.2. I-1u6ng vao khach hang 10

5.3. Chinh sach chat lugng 10

5.4.Iloach dinh muc tieu chat lugng va he thongquan 1y chat lugng

10

5.5. Trach nhiem, quyen han va thong tin n6i b6 11

5.6. Xem xet cua Lanh dao 11

6. Nguon luc 12

6.1. Cung cap nguon luc 12

6.2. Nguon nhan hrc 126.3. Trang thiet bi 13

6.4. Moi truing lam viec 13

7. Qua trinh trien khai san pham 13

7.1. Hoach dinh qua trinh trien khai san pham 13

7.2. Xem xet cac yeu cau cua khach hang 14

7.3. Thiet ke 15

7.4. Mua hang 16

7.5. Kiem soat qua trinh trien khai thiet ke 17

8. Do lu^yng, phan tich va cai tien 18

8.1. Muc dich 18

8.2. Theo doi va do hr mg 18

8.3. Kim soat san pham khong phu hop 20

8.4. Phan tich Ur lieu 21

8.5. Cai tien 21

9. Tai lieu dinh Um 22

10 Danh sach soan thao 22

QUY TRINH

SO TAY CHAT LIS NG M-N P-01

Page 5: W/11n^ · 17.1 Phong thi n hiem dung dich khoan 3 17.2 Phong thi nghiem gia co va ket thuc gieng khoan 3 18. Phong thiet ke khai that mo dau va khi 3 19. Phong tong nghe khai that

VIETSOVPETRO QUY TRINH

SO TAY CHAT LUNG

77., -l f Ngay co hieu lu'c 08.12.2011

CHU'ONG I - MOB DAU

1. GIOI THIEU CHUNG VE VIEN.

• Ten giao dich: Vien nghien ciru khoa hoc va thie-t ke- dau khi bin

• Thanh lap ngay: 26 - 10 - 1985, la don vi trtrc thu6c Lien doanh Viet NgaVietsovpetro. Co cau to ch rc, bien che, ke hoach tai chinh cua Vien do Tong gidmdoe Lien doanh Viet Nga Vietsovpetro phe duyet.

• Dia chi: 105 A Le Lqi Vung Thu

• Vien hoat d6ng nghien ciru khoa hoc va thiet ke trong cac link vuc:

- Nghien cuu tim kiem tham do, tinh town trim luo'ng cac mo dau khi

Thiet ke khai thac mo dau khi

Nghien cizu soan than cong nghe khoan va thiet ke khoan cac gieng va sira chinagieng khoan

- Nghien ciru, soan thao cong nghe khai thdc, thu gom, xir ly va van chuyen dau vakhi;

- Soan thao ho soy thiet ke, du town cho viec xay dung va sira china cac cong trinhdau khi bien va bey;

- Soan thao cac giai phdp bao ve moi truang va an town cho cac cong trinh dau khibien;

- Soan thao cac ke hoach phat trien dai han, ngan han cho cac mo dau khi;

- Lap dinh mire vat tu, lao d6ng;

- Phan tich mau dau, khi, nuoc, cac san pham dau, dung dich, hod chat cho caccong tac khoan, khai thac dau va khi, chong an mon kim loai ngoai bien...

- Cung cap cac dich vu trong cac linh vuc tren.

Nham duy tri va cai tien He thong qudn 1y chat krong d6ng thai thoa man cdc yeu caucua khach hang ve chat luomng cung nhu cac yeu cau ve luat dinh, Vien NCKH & TKda bat dau ap dung tieu chuan ISO 9001 tir thdng 9 nam 2002.

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VIETSOVPETRO

JV VIETSOVP

Rev.

QUY TRINH

SO TAY CHAT LU'ONG

Ngay co hieu hrc

2. CHiNH SACH CHAT LIJONG VIEN NCKH & TK.

08.12.2011

Ma so

M-NP-01

Trang 6/22

Vien NCKH & TK dau khi bin voi phuong cham hanh dong "Ky cuong, Khoa hoc.Chat lucmg va Uy tin" cam ket:

1. My dung doi ngu can bo co du trinh do hoan thanh moi nhiem vu ducic giao.

2. Lien tuc hoan thien he thong quan 1y chat luong ISO 9001 nham nang cao chatluong moi hoat dong nghien cuu khoa hoc va thiet ke.

3. I'o chirc thuc hien mot cach khoa hoc nham cung cap nhung san phain va dichvu khoa hoc cong nghe, thiet ke v&i chat lacing va tien do duac giao cung nhu dathoa thuan vbi khach hang.

4. My dung vfirng manh Vien NCKH&TK xfrng dang la mot don vi to van ve khoahoc, cong nghe cho lanh dao Lien doanh Viet Nga Vietsovpetro va cac don vithanh vien.

5. Chun bi tot co so vat chat ky thuat, nhan hxc va co the quan 1y nham dam baophat trien Vien NCKH va Thiet ke ngang tam khu vac va quoc te.

Vien truoingVien NCKH & TK

(Da ky)

Nguyen Van Drrc

Page 7: W/11n^ · 17.1 Phong thi n hiem dung dich khoan 3 17.2 Phong thi nghiem gia co va ket thuc gieng khoan 3 18. Phong thiet ke khai that mo dau va khi 3 19. Phong tong nghe khai that

CH1f NG II

GIOI THICU HE THONG QUAN LY CHAT LUNG

CUA VIEN NGHIEN CU1J KHOA HOC VA THIET KE DAU KHI BIEN

1. Muc dich.

He thong quan ly chat hrgng cua Vin duce thiet lap nham:

- Cung cap mot each on dinh nhirng san pham nghien ciru khoa hoc va thie-t ke dapirng voi cac yeu cau da thoa thuan vOi khach hang va cac yeu cau the dinh thichhop;

- Nang cao su thoa man cua khach hang thong qua viec ap dung co hieu luc hethong nay, bao gom ca cac qua trinh de cai tien lien tuc he thong.

2. Pham vi ap dung.

He thong quan 1y chat luting theo tieu chuan ISO 9001: phien ban hien hanh doge apdung cho Vien nghien ciru khoa hoc va thiet ke dau khi hien co tru so tai 105 A LeLqi Vung tau cho nhfirng hoat dong sau:

1. Nghien ciru khoa hoc

2. Thief k'

3. Thi nghiem

4. Tu van-ho trq ky thuat

Dieu khoan loci trir: Khong

3. Dinh nghia va cac tir viet tat.

Trong so tay chat luting nay sir dung cac thuat ngu va dinh nghia trong TCVN ISO

9001-phien ban hien hanh .

- San pham: cung co nghia la "dich vu"

- Vien: Vien nghien ciru khoa hoc va thiet ke- dau khi bien thuoc Lien doanh VietNga Vietsovpetro

- Vietsovpetro : Lien doanh Viet Nga Vietsovpetro.

- CBCNV: Can bo cong nhan vien.

- NCKH: Nghien ecru khoa hoc

- DDLD: Dai dien lAnh dao ve chat lugng

Page 8: W/11n^ · 17.1 Phong thi n hiem dung dich khoan 3 17.2 Phong thi nghiem gia co va ket thuc gieng khoan 3 18. Phong thiet ke khai that mo dau va khi 3 19. Phong tong nghe khai that

VIETSOVPETRO I QUY TRINH I Ma so

Rev. 5

SO TAY CHAT LUNG

Ngay co hieu luc 08.12.2011 8/22

M-NP-01

Trang

4. He thong quan 1y chat luong.

4.1. Mo to cac qua trinh va moi tu •ong tic.

De thirc hieu cac Chinh sach chat luting va dap img cac yeu cau cua ISO 9001 - phienban hien hank, Vien thuc hien:

a) Nhan bit cac qua trinh can thiet, moi tuong tae giua chung va ap dung cac qua trinhnay trong town Vien:

( Xem phu luc 1: Soy do hoat dong cua He thong quan ly chat lung )

b) Xac dinh cac chuan mire va phuong phap can thiet de dam bao viec thuc NO vA kiemsoat cac qua trinh tren thong qua:

- Nhan bit cac yeu cau thong qua nhu cau va mong don cua khach hang

- Chinh sach chat lu(mg va muc tieu chat hrong

- Cam ket cua lanh dao

- Hoach dinh chat luting

- Thuc hien dich vu

- Xem xet cua lanh dao

c) Dam bao sir san co cac nguon lire:

- Nguon nhan lire

- Con sa vat chat

- Moi truorng lam viec

- Thong tin

d) Giam sat, do long va theo doi cac qua trinh de dat duuc muc tieu de ra va thLrc hiencai tien Mn tuc cac qua trinh thong qua cac hoat dong:

- Do luting sir thoa man cua khach hang

- Danh gia chat luting not bo

- Do 1u6yng giam sat qua trinh

Do lu rng giam sat san pham

c) Phan tich va cai tien

Hoat dong khac phuc, phong ngira

Phan tich du lieu va cai tin

1) Nguon ben ngoai.

Khi co nhu cau hop tac cung nghien ciru cac de tai khoa hoc va thiet ke, Vien co the

de nghi lanh dao Vietsovpetro cho phep ky ket cac hop dong kinh to voi cac to chircben ngoai trong nu&c va ngoai nuac. Cac to chirc ben ngoai nay dugc danh gia lira

chon tuan thu theo cac quy dinh trong he thong quan ly chat luting cua Vien va "Quy

dinh ky ket hop dong kinh te" cua Vietsovpetro.

Page 9: W/11n^ · 17.1 Phong thi n hiem dung dich khoan 3 17.2 Phong thi nghiem gia co va ket thuc gieng khoan 3 18. Phong thiet ke khai that mo dau va khi 3 19. Phong tong nghe khai that

4.2. He thong van ban.

4.2.1. Tong quit.

He thong van ban cua Vien bao gom:

- Chinh sach chat luting cua Vien

- Muc tieu chat luting dugc Vien va muc Lieu chat Luang cua cac phong ban

So tay Chat luting (M-NP-01)

Cac quy trinh cua He thong Chat Luang phu hop vii cac yeu cau cua ISO 9001-phien ban hien hanh va dam bao viec hoach dinh, tic nghiep va kiem soat dogecac hoat dgng thuc to tai Vien,

Cac huang din trien khai thuc hien cong viec o cac khoi va cac phong ban,

Cac tai lieu co nguon goc ben ngoai anh htrang toi cac hoar dgng cua Vien,

- Cac ho so lam bang chirng cho viec thtrc hien He thong quan Iy chat luting baogom cac ho sa chat luting theo cac yeu cau cua ISO 9001- phien ban hien hanh.

4.2.2. So tay Chat lu'gng.

So tay chat hrgng cua Vien dugc thiet lap va duy tri nham mo to pham vi cua IIethong Chat luting, moi quan he giua cac qua trinh, bao gom hoc tharn chieu cac quytrinh dang van ban cua he thong.

Vic quan ly va ban hanh So tay chat luting la trach nhiem cua Hai dien Lanh dao.Vin truong chiu trach nhiem phe duyet.

Nhu tat ca cac tai lieu khac cua Vien, So tay chat luting dugc kiem soat theo "Quytrinh kiem soat tai lieu" (P-NP-01)

4.2.3. Kiem soat tai lieu.

Vin lap va duy tri thu tuc dgng van ban nham dam bao:

- Cac tai lieu luon dugc xem xet, cap nhat va phe duyet day du truoc khi ban hanh.

- Cac tai lieu la ro rang, de doc va sin co tai nai can sir dung

- Cac thay doi va tinh trang soat xet cua tai lieu dutic nhan biet thong qua k^ hicu veIan sira doi va dau kiem soat.

- Cac tai lieu loi thai dugc thu hoi td cac phong ban va hiry bo. "Tong trutmg hapcan luu tri, cac tai lieu nay phai co dau hieu nhan biet de phan biet vo'i cac tai lieudang luu hanh.

- Cac tai lieu co nguon goc Ur Mn ngoai dugc Vin xac dinh la can thiet de thtrchien cong viec cua minh deu dugc lap danh muc kiem soat tai cac phong ban.

Tai lieu tham chieu:

- Quy trinh kiem soat tai lieu (P-NP-01)

- Quy trinh quan ly, bao tri va sua chCra he thong tin hoc (P-NP-15)

Page 10: W/11n^ · 17.1 Phong thi n hiem dung dich khoan 3 17.2 Phong thi nghiem gia co va ket thuc gieng khoan 3 18. Phong thiet ke khai that mo dau va khi 3 19. Phong tong nghe khai that

VIETSOVPETRO QUY TRINH

SO TAY CHAT LUONG

Ngay co hieu Incr Trang

4.2.4. Kiem swat ho so'.

Vien lap va duy tri thu tuc dang van ban nham :

- Dam bao cac ho so chat luc ng duce nhan dang, luu trfr, No quan va huy bo

- Huang dan each thirc truy cap ho son

10/22

Tai lieu tham chieu:

- Quy trinh kiem soat ho soy (P-NP-04 )

- Quy trinh quan 1y, bao tri va sira china he thong tin hoc (P-NP-15)

5. Trach nhiem cua Lanh ciao.

5.1. Cam ket cua Lanh ciao.

Vien truong thiet lap va phe duyet Chinh sach chat luong, muc tieu chat luong cuaVien va giri ve tat ca cac phong ban de trien khai thuc hien.

Cac phong ban dira theo muc tieu chat luong cua Vien de cam ket muc tieu cu the cuaphong ban minh va de ra cac nguon luc can thiet de thuc hien.

Hang nam Ban Lanh dao Vien va cac phong ban xem xet ket qua thuc hien cac muctieu chat luong va dua ra cac bien phap cal tien cho thoi ky tiep theo.

5.2. HtrOng vao khach hang.

Vien truo'ng, ban Lanh dao Vin va cac phong ban khi tiep nhan cac yeu cau co^ ng viectir khach hang (Ban Tong giam doc va cac phong ban Bo may dieu hanh"VIETSOVPETRO", cac don vi thanh vien true thuoc Vietsovpetro, cac doanhnghiep ngoai Vietsovpetro) se xem xet, thoa thuan va thuc hien nham nang cao strtlloa man khach hang.

Tai lieu tham chieu:

- Quy trinh lap ke hoach san xuat va theo doi thuc hien (P-NP-05)

- Quy trinh giai quyet phan nan va do luong sir hai long cua khach hang(P-NP-09 )

5.3. Chinh sach chat Iu'ong.

Cac cam ket cua Ban lanh dao Vien trong van de nang cao su thoa man cira khachhang va cai tin thuong xuyen duce the hien trong chinh sach chat lung do Vintruong xay dung va phe duyet (xem muc 2 chuong I).

Chinh sach chat lugng nay duce truyen dat de- thau hieu trong town bo Vien va duckBan lanh dao lien tuc xem xet de luon thich hqp. Day la co so de Lanh dao Vin Vacac don vi thuoc Vien thiet lap cac muc tieu chat luong.

5.4. Hoach dinh muc tieu chat lu•gng va he thong quan ly chat lirong.

Vao cac ky hop xem xet He thong quan 1y chat luong cua Ban Lanh dao va truOng cacdon vi co trach nhiem xac dinh cac muc tieu can cir tree

- Ket qua hoat dong giam sat he thong.

- Vic quan ly cac nguon luc (thiet bi, nhan su, phuong phap,...)

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- Chinh sach chat luong cua Vien

- Dinh hubng hoat dong cua Vien (Quy Binh. tieu chuan moi. phugng huang phattrien,... )

Tat ca cac hoat dong nham dat duce muc tieu chat lucng va phu hop vOi cac yeu caucua So tay nay phai dam bao tinh nhat quan cua he thong khi co str thay doi.

Viec hoach dinh con dugc tin hanh doi vOi:

Su hinh thanh cua hoat dgng mai

Cac yeu cau mOi cua khach hang va yeu cau luat dinh

Viec duy tri va cai tien sir hoat dong cua He thong quan 1y chat lucng

Su thay doi ve cg cau to chirc.

5.5. Trach nhiem , quyen han va thong tin not bo.

5.5.1. So- do to ch(rc.

( Xem phu 1uc 2: Su do to chirc Vien NCKII & TK).

5.5.2. Trach nhiem va quyen han.

Trach nhiem va quyen han ciia Vien truong, Vien pho thir nhat, cac Vien pho, Chanhky sir, Pho chanh ky six dugc xay dung trong Quy dinh ve phan cong trach nhiem vathay the lan nhau trong ban Ianh dao Vien NCKII & "I'K P-NP-19

Trach nhiem va quyen han cua cac truong phong, pho phong va cac CBCNV ducexay dung trong "Quy the chirc danh".

5.5.3. Dai dien Ianh dao.

Vien trugng chi dinh 01 vin pho lam dai dien Ianh dao ve chat luong. ngoai trachnhiem ve cong tac chuyen mOn cua minh, co trach nhiem va quyen han:

- Dam bao cac qua trinh can thiet cua He thong quan 1y chat Iuong duce thiet lap.thirc hien va duy tri;

Bao cao cho Vien truOng ve ket qua hoat dong cua He thong quan ly chat Iucng vamoi nhu cau cai tien, va

- Dam bao thuc day town bo Vien nhan thirc duce cac yeu cau cua khach hang

5.5.4. Thong tin not bg.

Vic trao doi thong tin not bo bao gom ket qua va hieu qua cua He thong quan IyChat Luang dugc thuc hien duOi hinh thdc cac van ban (cac quy trinh, quy dinh, cacbien ban, bao cao, phieu, ...) 1uu chuyen giia cac bo phan chirc nang trong Vien,nham dam bao cac thong tin la day du, ro rang va dugc gui tOi cho nhfirng nguai cotrach nhiem.

5.6. Xem xet c6a Lanh dao.

Vien truong va cac thanh vien trong ban lanh dao Vin tin hanh xem xet He thongquan 1y Chat Luang it nhat 01 lan/nam. Day la co hoi cho cac nhu cau ve cai tien vathay doi he thong.

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Ni dung xem xet:

- Viec thnrc hien cac qua trinh va str phi hop cua san pham

- Cac y kien phan hoi cia khach hang

- Ket qua cac cu6c danh gia

- Tinh trang cac hoat d6ng khac phuc va phong ngira

- Cac de xuat cai tien

- Cac thay doi co the anh huong den su hoat dgng cua he thong

- Viec thtxc hien cac not dung cua Ian hop truOc.

Kit qua:

Sau khi xem xet, Vien Truong ra quyet dinh ve cac hoat dgng lien quan to'i:

- Chinh sach chat luc'ng va cac muc tieu chat luong

- Cai tien san pham lien quan toi cac yeu cau cua khach hang

- Cai tien hieu Itrc cua He thong quan 1y chat lung

- Cac nhu cau ve nguon lixc

Tiri lieu tham chieu:

- Quy trinh xem xet cia lanh dao (P-NP-08)

6. Nguon Ire.

6.1. Cung cap nguon lu•c.

Ban lanh dao Vien va cac truong, pho phong ban co trach nhiem nhan dgng cac nhucau ve nguon list va yeu cau cung cap nguon lirc thich hop de thuc hien va duy tri Hethong quan ly chat luong cung nhu viec dap irng cac nhu cau cua khach hang.

Vien tru6rng quyet dinh viec cung cap tuy theo tinh chat nguon ltxc yeu cau, tinh capthiet cua cong viec va tuy vao kha nang cho phep tai thoi diem xem xet.

6.2. Nguon nhan hrc.

Tat ca nhan sir dang thtrc hien cac cong viec co anh huong Oi chat luong cia Vindeu co di trinh do can ban ve hoc van, ky nang va kinh nghiem phi hap.

Trumig va pho cac bo phan co trach nhiem trong viec:

- Xac dinh cac yeu cau ve nang luc doi v&i tirng vi tri lam viec can cd tren tinh chatcua cong viec dang thirc hien

- Viec to chirc dao tao hoc tuyen dung phu hop 0i yeu cau cong viec va danh gia

hieu qua cia cong tac nay.

- To chin nhan thirc cho cac nhan six ve dong gop cua ho trong str phat trien cuaVien thong qua cac cugc hop, cac thong bao, cac ban mo to cong viec.

Luu trir cac ho sa lien quan tai viec danh gia nang lLrc nhan sir.

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VIETSOVPETRO I QUY TRINH I Ma so

Rev. 5

SO TAY CHAT L1f NG

Ngay co hieu luc 08.12.2011 13/22

M-N P-01

Trang

Tai lieu t/tam chieu:

- Quy the chuc danh

- Quy trinh dao to can b6 (P-NP-06)

- Quy trinh tuyen dung can bo (P-NP-07)

6.3. Trang thiet bi.

Thiet bi bao gom cac thiet bi thi nghiem, may tinh, may in, may ve va cac phan mem.Tat ca cac trang thiet bi deu duac sir dung dung muc dich, dugc bao quan theo quydinh va kiem tra, bao duong thuong xuyen nham dam bao chirc nang va cac dac tinhky thuat can thiet cua trang thiet bi. Viec bao tri va quan Iy may chu va duang truyen

mang do Trung tam cong nghe thong tin va lien lac - Vietsovpetro chiu trach nhiem.

Tai lieu tham chieu

Quy trinh quan ly bao tri va sira chua he thong tin hoc (P-NP-15)

Quy trinh kiem soat thiet bi thi nghiem (P-NP-11)

Huang dan sir dung, bao duong va hieu chinh thiet bi cua cac phong thi nghiem.

6.4. M6i tru-*ng lam viec.

Van phong va cac dieu kien moi truong luon Iuon duac dam bao phu hop vai clingviec nghien ci u khoa hoc va thiet ke.

7. Qua trinh trien khai san pham.

7.1. Hoach dinh qua trinh trien khai san pham.

7.1.1. Muc dich.

Darn hao cac san pham cua Vien dugc trien khai thco cac buck da xac dinh nhamkiem soat duoic chat luong .

7.1.2. Noi dung.

Vien nhan ke hoach san xuat hang nam do Hoi dung Vietsovpetro phe duyet va cacyeu cau cong viec ngoai ke hoach tir cap tren dua xuong, tie cac cu6c hop giao bancua ban Tong giam doc, tir cac don dat hang cua cac don vi thank vien true thu6cVietsovpetro va 6r cac nhiem vu dac biet khac. Cac loci san pham: de tai nghien cuukhoa hoc, san pham thiet ke, cac mau thi nghiem va to van- ho tra ky thuat se duactrien khai theo cac quy trinh sau:

- Quy trinh lap ke hoach san xuat va theo doi thirc hien (P-NP-05)

- Quy trinh trien khai cong tac nghien curu khoa hoc (P-NP- 10).

- Quy trinh trien khai thiet ke- (P-TK-01).

- Quy trinh trien khai cong tac thi nghiem (P-TN-01).

- Quy trinh trien khai cong tac tim kiem thiet lap dau to cac Du an mOi trong Iinhvuc tim kiem, tham do va khai thac dau khI ( P-DA-02)

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VIIITSOVPETRO

Rev.

QUY TRINH

SO TAY CHAT LVCENG

Ngay co hieu 1u•c

Hoach dinh qua trinh tao san pham bao gom:

08.12.2011

Ma so

M-N P-01

Trang 14/22

- Phan cong chic nhiem de tai, du an;

- Chu nhiem de tai, du an lap ke hoach chi tiet, tien do thuc hien va nguon luc;

- Phan cong nhiem vu, trach nhiem cho cac phong ban tharn gia thuc hien va xacdinh moi quan he gifira cac phong;

- Truing phong lap ke hoach trien khai cong tic cho nhan vien va cong viec dugcthuc hien theo cac buac cua huang dan cong viec trong tirng phong chuyen mon;

- Xac dinh cac phuang phap, giai doan, cap kiem tra, giam sat va bao cao dinh ky;

- Quy dinh cac hosucanluutrir.

Cong tic to van- ho tra ky thuat se dugc trien khai theo " Phieu xern xet yeu cau cua

khach hang" hieu mau F-NP-024. Nguai chiu trach nhiem cung nhom lien quan thuchien va chuyen cho Lanh dao Vin phe duyet truac khi ban giao cho khach hang.

7.1.3. Tai lieu tham chieu.

- Quy trinh lap ke hoach san xuat va theo doi thuc hien.(P-NP-05)

- Quy trinh ke hoach trien khai de tai NCKH (P-NP-10)

- Quy trinh trien khai thiet ke (P-TK-01)

- Quy trinh trien khai cong tic thi nghiem (P-TN-01)

- Quy trinh trien khai cong tic tim kiem thiet lap dau to cac Du an mai trong linhvuc tim kiem, tham do va khai thac dau khi ( P-DA-02)

- Huang dan cong viec cua phong chuyen mon

7.2. Xem xet cac yeu cau cua khach hang.

7.2.1. Muc Bich.

Dam bao rang cac yeu cau cua khach hang dugc ghi nhan, dugc xem xet ve khi nangdap irng va moi sir thay doi phat sinh trong qua trinh thuc hien deu dugc giai quyet.

7.2.2. Noi dung.

Cac yeu cau cua khach hang dugc xac dinh ro va ghi thanh van ban

Cac dac tinh ky thuat cua san pham dugc nhan dang day du.

Cac phong ban xem xet nang luc can thiet thuc hien cac yeu cau cua khach hangtruorc khi tiep nhan ke hoach trien khai san pham.

- Sau khi chap nhan cac yeu cau cua khach hang, cac tai lieu co lien quan ve yeucau san pham do dugc chuyen tai cac don vi co lien quan de thtrc hien.

'Prong trumig hop co su thay doi ve not dung yeu cau, Vien lap ban hieu chinh vabo sung. Tai lieu nay dugc chuyen tai tat ca cac don vi lien quan de thuc hien.

Phong Dinh huang va quan ly khoa hoc phoi hgp vai cac phong chuyen mon giaodich vai khach hang ve viec thu nhan cac y kien va giai quyet khieu nal cua khachhang.

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VIETSOVPETRO

Rev. 5

QUY TRINH

SO TAY CHAT LU(YNG

Ngay co hieu ly.c

- Tat ca cac ho sa lien quan deu dugc kru tru day du.

08.12.2011

7.2.3. Tai lieu tham chieu.

- Quy trinh lap ke hoach san xuat va theo doi thirc hien.(P-NP-05)

Ma so

M-N P-O 1

Trang 1 5/22

- Quy trinh ke hoach trien khai de tai NCKH (11-NP-10)

- Quy trinh trien khai thiet ke (P-TK-01)

- Quy trinh trien khai cong tac thi nghiem (P-TN-01)

- Quy trinh trien khai cong tac tim kiem thie-t lap dau to cac Dir an mai trong linkvirc tim kiem, tham do va khai thac dau khi ( P-DA-02)

- Quy trinh giai quyet phan nan va do lrrong sir hai long cua khach hang (P-NP-09)

7.3. Thiet ke.

7.3.1. Hoach Binh thiet ke.

Can cu• theo nhiem vu dugc giao, Vien truang/ Chanh ky su lap quyet dinh bo nhiemchu nhiem dir an. Trong truong hop cong viec chi lien quan tai mot phong thi tnrrrngphong co vai tro nhu chu nhiem dir an..

Chu nhiem du an lap ke hoach trim khai du an. Noi dung cua ke hoach hao gom:

- Nqi dung cong viec, cac giai doan cua thiet ke;

- Phan chia cong viec cho cac phong lien quan;

- Tien do thirc hien ;

- Moi quan he cong viec giua cac phong

Xem xet, kiem tra xac nhan su phu hqp cho moi giai doan thiet ke;

- Trach nhiem va quyen han doi vai cac hoat dong thiet U.

Tren Co sa ke hoach cua chu nhiem dir an, Truang phong lap ke hoach thirc hien chophong phu hop vai ke hoach chung.

Ke hoach cua chu nhiem du an dugc phe duyet.

7.3.2. Dau vao cua thiet ke.

Dau vao cua thiet ke lien quan den cac yeu cau cua cua khach hang doi vai san phamphai duovc xac lap va luu trfi ho so, bao gom:

- Cac yeu cau ky thuat cua san pham;

- Cac yeu cau ve chuan mirc chap nhan cua san pham;

- Cac thong tin co the ap dung co dugc tir cac thiet ke thong tir truac do;

- Ket qua thiet ke cua phong nay lam dau vao thiet ke cua phong kia

- Cac yeu cau khac can thiet cho thiet ke-.

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7.3.3. Dau ra cua thief ke.

Dau ra cua thiet ke phai dugc kiem tra xac nhan phu horp v&i dau vao cua thiet ke viiphai dugc phe duyet va dong dau "CONTROLLED" do phong khao sat va chirng chicua Vien truac khi chuyen cho khach hang.

7.3.4. Xem xet thiet ke.

Viec xem xet thiet ke phai dugc tlnrc hien theo dung hoach dinh, phu hqp v&i tirnggiai doan thiet ke cua du an nham

- Danh gia kha nang dap u•ng cac yeu cau da vach ra cua thiet ke.

- Nhan bit dugc moi van de truc trac va de xuAt cac hanh dong can thiet;

Frach nhiem xem xet thiet ke do chu nhiem du an chiu trach nhiem va phai luu trfr hoso.

7.3.5. Kiem tra xac nhan thiet U.

Kiem tra xac nhan thiet ke theo cap nhom, cap phong, cap du an va Iuu trix ho scYphu hop vii "Quy trinh trien khai thie-t ke" (P-TK-01)

7.3.6. Kiem soat thay dot thiet ke.

Nhirng thay doi cua thiet ke dugc nhan biet, xem xet, kiem tra xac nhan va Iuu tru ho

sa

7.3.7. Tai Iiieu tham chieu.

- Quy trinh trien khai thie-t ke- (P-TK-01)

- IIuong dan trinh bay guy each san pham thief ke (I-TK-O l )

7.4. Mua hang.

7.4.1. Muc dich.

Dam bao tat ca cac san pham mua vao la phu hop voi muc dich sir dung, cac nha cung(mg co kha nang dap irng cac yeu cau de ra cho san pham deu dugc danh gia lirachon.

7.4.2. Noi dung.

flank gia nha thou phcr:

Tat ca cac nha thau phu cung cap nguyen vat lieu, may moc thiet bi, phu tung thay theva cac dich vu khac co anh hung den chat luorng san pham deu dugc cac bo phanlien quan cua Vien danh gia ve mat ky thuat va phong thud g mai hoac phong hop

dong Vietsovpetro danh gia ve mat thuong mai, gia ca va lap danh sash, lou ho so.Rieng van phong pham va cac hop dong do Vi en quan ly thi Vin ttr mua va to danhgia cac nha thau phu dLra tren kha nang cung cap san pham cua ho, xac lap danh sackva ILru ho so(.

Thuc hien mua:

Tat ca cac thong tin mua hang deu dugc Vien mo to ro rang ve cac san pham dat muava duac xem xet, phe duyet tru&c khi thuc hien.

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VIETSOVPETRO

Rev. 5

QUY TRINH

SO TAY CHAT LU'ONG

Ngay co hieu Iuc 08.12.2011

Mi-I so

M-NP-01

Trangi 17/22

Tat ca cac san pham mua vao deu dugc kiem tra truac khi dua vao san xuat.

Xac nhiin san pham mua:

Khi can, Vien hoac khach hang cua Vien co the den coy s6r cua nha thau phu de kiemtra va xac nhan san pham mua.

7.4.3. Tai lieu tham chieu.

- Quy trinh mua vat to - thiet bi va dich vu sira chi a (P-NP-17)

- Quy trinh ky ket hop dong nghien ciru khoa hoc & thiet ke thir nghiem vai co,quan ngoai va hap dong dich vu cho co quan ngoai (P-NP- 12)

7.5. Kiem soat qua trinh trien khai san pham.

7.5.1. Muc dich.

Dam bao cac quy dinh ve ky thuat va phuong an trien khai dugc lap ke hoach va thuchien trong nhcrng dieu kien dugc kiem soat.

7.5.2. Ncii dung.

- Xern xet va phe duyet ke hoach, yeu cau ky thuat, tien do qua trinh trien khai de-

tai nghien cuu khoa hoc, cac du an thiet ke va tieu chuan cac mau thi nghiem. MOto cac dac tinh san pham bao gom cac phuong thirc thuc hien, kiem tra, huang dan

thuc hien Gong viec, cac quy dinh ve sir dung va bao throng thiet bi, bien phap antown;

- Giam sat chat chc qua trinh trien khai cong viec thong qua viec hop giao ban, theodoi cac bao cao cua chu nhiem de tai, chu nhiem du an, true ng cac phong ban theodinh ky.

- Xem xet va phe duyet phuong an nhan dang san pham (thiet bi, cac ban thiet ke.cac giai doan thuc hien de tai va toan du an). Trong qua trinh thuc hien co kiemtra va nghiem thu.

- Vin thuc hien viec tip nhan, kiem tra, bao quan cac hang hoa la tai san c0 akhach hang cung cap de gop vao san pham cuoi cong cua Vien. Tat ca cac matmat, hu hong hoac khong phu hap deu dugc Vien thong bao cho khach hang valuu trcr day du ho soy.

- Xem xet va co phuong an bao quan vat tu, thiet bi phu hop de tranh suy giam chatlucnig sau khi kiem tra va thir nghiem.

- Xem xet va co phut ng an sir dung, bao dhrong. kiem dinh cac thiet bi thi cong, cacthiet bi kiem tra, thin nghiem co anh huong tai chat luting san pham.

- Doi vai dich vu thi nghiem, ngoai viec dam bao co day du cac quy trinh thuc hien.dam bao nang lire can bo va cac may moc phuong tin thi nghiem, Vien tien hanhxac nhan gia tri sir dung cua cac qua trinh thi nghiem thong qua viec xac dinh sosanh cac ket qua thI nghiem vai nhung mau chuan.

7.5.3. Tai lieu tham chieu.

- Quy trinh lap ke hoach va theo doi thuc hien (P-NP-05)

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Quy trinh trien khai thie-t ke (P-TK-01)

Quy trinh trien khai cong tac nghien ciru khoa hoc (P- NP-10)

- Quy trinh trien khai cong tac thi nghiem (P-TN-01)

- Quy trinh bao quan va cap phat vat to (P-NP-18)

- Quy trinh kiem soat thiet bi thi nghiem (P-NP-11)

Quy trinh trien khai cong tac tim kiem thiet lap dau ttr cac Du an mai trong linkvtrc tim kiem , tham do va khai thac dau khi ( P-DA-02)

Huang dan trinh hay quy cach san pham thiet ke (I-TK-01)

- Cac huang dan thuc hien cong viec cua cac phong

7.5.4. Tai san cua khach hang

Doi vai Vien, tai san cua khach hang la di lieu duai moi hinh thirc (bang dia. ban do.dir lieu dau vao, ban ve tham khao...) va mau vat giri thi nghiem. Tai san ciia khachhang ducxc nhan biet, kiem tra xac nhan va bao ve theo quy dinh cua:

- Quy trinh ve kiem soat tai lieu P-NP-01

- Quy trinh ve kiem soat ho so P-NP-04,

- Quy the ve luu gift tai lieu va ho so chu yeu tai Vien, ducxc ban hinh kern theoquyet dinh so QD-664/NIPI ngay 25.04.2003 cua Tong giam doc Vietsovpetro

- Quy trinh quan ly, bao tri va sira chira thiet bi tin hoc P-NP-15,

- Quy trinh trien khai cong tae thi nghiem P-TN-01 (muc 6.2.2. Quan 1y mau luu).

8. Do Iu •&ng, phan Lich va cal tien.

8.1. Muc dich.

Vien hoach dinh va trien khai cac quy trinh theo doi, do luong, phan tich va cai tiercan thiet de:

- Chung to su phu hop cua san pham;

- Dam bao six phu hop cua He thong quan ly chat luong;

- Thuang xuyen nang cao tinh hieu luc cua He thong quan ly chat lucmg.

8.2. Theo doi va do lu-o'ng.

8.2.1. Danh gia su thoa man cua khach hang.

8.2.1.1.Muc dich.

Vien phai theo doi cac thong tin ve sir chap nhan cua khach hang trong viec Vien dapirng cac ycu cau cua khach hang.

8.2.1.2.Tai lieu tham chieu.

- Quy trinh giai quyet phan nan va do prong sir hai long cua khach hang.(P-NP-09).

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VIETSOVPETRO QUY TR1NH Ma so-

Rev. 5

SO TAY CHAT LUONG

Ngay co hieu hrc 08.12.2011

M-N P-1)1

Trang 19/22 1

8.2.2. Dinh gia not bo.

8.2.2.1 . Muc dich.

Vien tien hanh danh gia not bq dinh ky theo ke hoach de xac dinh xern 1 1 e thong quail1y chat luting co phu hop vOi cac hoach dinh va dap irng cac yeu cau cua tieu chuanISO 9001: phien ban hien hanh. dong thOi viec tip dung duac duy tri va mang lai hieuqua.

8.2.2.2 . N5i dung.

- Vien lap ke hoach danh gia not bo can cu tren tam quan trong cua cac qua trinh vacac bq phan duac danh gia, cong nhu ket qua cua cu8c danh gia truOc:

- Cac chuyen gia danh gia IA nhimg ngutYi dqc lap vcyi cac hoat d)ng duac danh giava du nang luc thuc hien trach nhiem trong viec chuan bi, tien hanh danh gia, lapbao cao danh gia va theo doi thuc hien hanh dong khac phuc phong ngura.

- Truong cac bo phan duac danh gia co trach nhiem thuc hien cac hoat dong canthief de loaf bo six khong phu hap du(yc phat hi en qua danh gia.

Tai lieu tham chieu.

- Quy trinh danh gia chat luting not bo (P-NP-03)

8.2.3. Theo doi va do luro•ng cac qua trinh.

8.2.3.1. Muc dich.

Cac qua trinh duac theo doi, do luong, phan tIch va cai tin nham dat duac cac ketqua da dinh

8.2.3.2.N6i dung.

- Vic giam sat qua trinh trien khai san pham duac thtrc hien thummg xuyen theo cacquy trinh trien khai san ph am;

- Cac qua trinh thugc He thong quan 1y chat luting duac giam sat thong qua caccugc danh gia chat luting not bo va bang cach do luting viec dat duoc cac muc tieuchat luong da de ra;

8.2.3.3. Tai lieu tham chieu.

- Quy trinh trien khai thiet ke (P-TK-01)

- Quy trinh trien khai cong tac nghien c" khoa hoc (P-NP- 10)

- Quy trinh trien khai cong tac thi nghiem (P-TN-0l )

- Quy trinh trier khai cong tac tim kiem thiet lap dau to cac Dur an mOi trong linkvuc tim kiem, tham do va khai thac dau khi (P-DA-02)

- Muc tieu chat luting cua Vien, cua cac phong ban.

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VIETSOVPETRO

Rev. 5

QUY TRINH

SO TAY CHAT LU'UiNG

Ngay co hicu Iuc 08.12.2011

Mass

M-NP-01

Trang 20/22

8.2.4. Theo doi va do luro•ng san pham.

8.2.4.1.Muc ditch.

Kiem tra cac dac tinh cua san pham de dam bao cac yeu cau cua san pham duac dapung.

8.2.4.2. N6i dung.

Dam No cac san pham deu duac kiem tra day du theo cac chi tieu da hoach dinh vachi cac san pham phu hap va duac pH duyet cua nguori co tham quyen r(7i duac bangiao cho khach hang va dua vao thi cong.

8.2.4.3. Tai lieu tham chieu.

- 1-Iu6-ng dan trinh bay quy cach san pham thiet ke (I-'I'K-01);

- Quy dinh ve phuoing phap do cac chi tieu thi nghiem;

- Quy trinh trier khai cong tac nghien cuu khoa hoc(P-NP-10);

- Quy trinh trien khai thie-t ke( P-TK-01);

- Quy trinh trien khai cong tac thi nghiem(P-TN-01);

- Quy trinh trien khai cong tac tim kiem thiet lap dau to cac Du an mcri trong linhvuc tim kiem, tham do va khai thac dau khi ( P-DA-02)

8.3. Kiem soat san pham khong phu ho'p.

8.3.1. Muc dich.

Darn bao cac san pham khong phu hap duac nhan bit va xu ly kip thoi, tranh viec sirdung nham hoac chuyen giao mot cach vo tinh.

8.3.2. Noi dung.

Cac chu nhiem de tai, chu nhiem du an, truorng phong chuyen mon. Ban quan 1y chatlucmg, phong dinh huang va quan ly khoa hoc co nhiem vu kiem soat san pllamkhong phir hap cho tirng de tai va tirng ban thiet ke, mau thi nghiem. Npi dung bao

gom:

- Phat hien va phan tach cac san pham khong dap irng duac cac yeu cau de ra;

- Lap bao cao nghi nhan tinh trang va bien phap xis 1y. Cac bien phap xir 1y co the lasua china, cho phep sir dung neu duac nguoii co tham quyen phe duyet hoc baiho.

- Cac san pham sau khi sua chua duac kiem tra dat tat ca cac chi tieu yeu cau.

- Vien co trach nhiem giam sat tac gia va hieu chinh doi vbi san pham khong phuhap duac phat hien sau khi chuyen giao hoc da bat dau sCr dung.

8.3.3. Tai lieu tham chieu.

- Quy trinh trier khai de tai NCKH (P-NP-10)

- Quy trinh trien khai thiet ke (P-TK-01)

- Huong dan trinh bay quy cach san pham thie-t ke-(I-TK-01)

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- Quy trinh trien khai cong tac thi nghiem (P-TN-01)

Quy trinh trien khai cong tac tim kiem thiet lap dau to cac Du an moi trong I7nhvac tim kiem, tham do va khai thac dau khi ( P-DA-02)

- Cac huong dan cong viec cua cac phong

8.4. Phan tich dir lieu.

8.4.1. Muc dich.

Vien xac Binh, thu thap va phan tich cac du lieu de chirng to tinh thich hqp va tinhhieu lc cua 116 thong quan ly chat lacing nham xac dinh cac hoat d6ng cal tien canthiet.

8.4.2. Noi dung.

Ban lanh dao Vien, Chu nhiem de tai, chic nhiem du an, truong pho cac phong ban sirdung cach thirc phan tich dCr lieu phu hop, bao gom ca viec s r dung cac ky thuatthong ke de cung cap cac thong tin ve:

Su thoa man khach hang;

Chat lacing, tien dq cua cac de tai nghien cuu, cac du an thiet ke, cac mau thinghiem va cac tu• van-ho trq ky thuat (thong qua cac bao cao chi tiet va tong b<rp.cac bien ban, kiem tra va nghiem thu ).

Hoat d6ng phong ngira;

Viec cong cap hang cua cac nha cung irng (Bien ban nghiem thu hang).

8.5. Cal tien.

8.5.1. CM tien thu•o'ng xuyen.

Vien phai this rng xuyen nang cao tinh hieu l c cua He thong quan ly chat Itrongthong qua viec sir dung chinh sach chat luting, mac tieu chat ltrgng, ket qua dinh gia,

viec phan tich di lieu, hanh dong khac phuc va phong ngira..

Cac phong ban de xuat cac hoat dong cai tien, Nhom ISO tap hop va lap ke hoachthuc hien. Dai din lanh dao chat lu•o-ng phe duyet ke hoach va chi dinh nguo•i kiemtra hieu qua cua host dong cai lien.

Bao cao hoat dcjng cai tin daac xem xet thong cuoc hop dinh ky cua Ban Iamb dao.

8.5.2. Hoat d6ng khac phuc va hanh dong phong ngua.

8.5.2.1 . Muc dich.

Tranh tai din nguyen nhan cua sir khong phu hop da the hien hoac tiem an.

8.5.1.2. N6i dung.

- Xem xet, danh gia nguyen nhan cua su khong phu hop hien co hoac tiem an;

Xac dinh cac hoat dong khac phuc va phong ngira can thiet;

- Thuc hien nham loci bo nhirng nguyen nhan nay;

- Luuhosa

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8.5.3. Tai lieu tham chieu.

- Quy trinh hanh gong khac phuc va phong ngira (P-NP-02)

9. Tai lieu dinh kem.

- Phu Iuc 1: So do hoat dong cua He thong quan ly chat hhong.

- Phu luc 2: So do to ch rc Vien NCKH & TK.

10. Danh sach soan thao.

Lc Thi Kim Thoa - Vien pho, DDLD ve chat lucrng

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SO DO HOAT DONG CUA HE THONG QUAN LY CHAT LUNG

QUA TRINH QUAN LY

Dinh huo'ng Theo dbi /Cai ties

(CS, MT, KH) Dinh gia

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ngoai KH

QL Thiet bi

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QL Thong tin

- QL Tai lieu

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QL vat tin/ VPP

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-Mua hang

-Bao quan /cap phat

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Std HO co CAU TO CHU'C VIEN NGHIEN CUU KHOA HOC VA THIET KE DAU KHI BIEN(tai thoi diem 01/01 /2011)

I VIEN TRU'^NG

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P. TK Khai thatmo dau & khi

VIEN PHO CHANH VIEN PHODIA CHAT KY S^ THIET KE

P. Dia chat timkient th5m do

Ph. Dia chat mo

Trung tamphan tick TN

P. TN Vanchuven dau

NhOm Chanh k9 sudb an

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P_ TN phan tickKhi

P TN MS hinhhoa va vat h via

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VIEN PHODI'AN MO1

P.Duanmo'i

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Nhom Dir an

"Phe duvet:"Vien trlrong Vien NCKH&TK

Nguyen Van Ihrc

Thoa thuan:Vien pho thi^nhat

Vershovski V.G.