WelcoWelcome!me!2006-2007 Quality Liaisons2006-2007 Quality Liaisons

Leaders of Continuous Leaders of Continuous ImprovementImprovement

Welcome Quality Welcome Quality Liaisons!Liaisons!

Introduction of trainersIntroduction of trainersAt your table…At your table…

Introduce yourself (Name, Introduce yourself (Name, location, position)location, position)

Why did you decide to be Why did you decide to be your school’s Quality your school’s Quality Liaison?Liaison?

Responsibilities of the Quality Liaison:

Main communication channel between the District and school/department

Serve as a "PDSA/Action Research” support person for the school or department (to locate resources and/or find answers to questions)

Keep the momentum of action research going through discussions, conversations and sharing of information to staff

Purposes of Liaison Network

Learn and share best practices in PDSA/Action Research and quality tool usage

Network with other liaisons to share ideas and best practices

Learn from each other's expertise and experiences and discuss how to deploy and enhance continuous improvement efforts in CRCSD

Support the implementation of the 4 Quality Levels at the school

Q.L. Lotus – Q.L. Lotus – ResponsibilitiesResponsibilities

(Define what these mean to (Define what these mean to you…)you…)

Quality Quality LiaisonLiaison

Support

Quality Classroom

CommunicationPDSA – Action

Research

Quality Tools

Best PracticesResource (s)

NetworkStaff

Development

Resources & Resources & HousekeepingHousekeeping

Meeting datesMeeting datesResources tab in your Resources tab in your binderbinder

Web siteWeb siteSalary Credit or Salary Credit or Stipend? Stipend?

OtherOther

The Big The Big Question???Question???

--Why Quality and Why Quality and Continuous Continuous

Improvement?Improvement?

Why Quality and Why Quality and Continuous Continuous

Improvement?Improvement?Answer: The Answer: The World Has World Has ChangedChanged

The World is The World is FlatFlat ””The long-term opportunities The long-term opportunities

and challenges that the and challenges that the flattening of the world puts flattening of the world puts before the United States are before the United States are profound. profound. Therefore, our ability Therefore, our ability to get by doing things the way to get by doing things the way we’ve been doing them…will we’ve been doing them…will not suffice any more.”not suffice any more.”

Permanent Change!Permanent Change!

Thomas Friedman

None of the top 10 jobs in 2010 None of the top 10 jobs in 2010 exists todayexists today

--Former Ed. Secretary Richard Former Ed. Secretary Richard RileyRiley

The average person today will The average person today will have 10 - 14 careershave 10 - 14 careers

The average job will last 3 – 5 The average job will last 3 – 5 yearsyears

--U.S. Department of LaborU.S. Department of Labor

Changing JobsChanging Jobs

Our Our ChallengeChallenge

How do we create the How do we create the learning environments that learning environments that engage this generation? engage this generation?

How do we equip these How do we equip these students with the skills and students with the skills and knowledge they need to be knowledge they need to be competitive in a global, competitive in a global, flatflat world?world?

Why Quality and Why Quality and Continuous Continuous

Improvement?Improvement?Answer: Students Answer: Students need a different need a different set of skills to set of skills to compete in compete in today’s worldtoday’s world

What Should We What Should We Teach?Teach?

Critical thinking skill areas Critical thinking skill areas must be addressed:must be addressed:Information Information processingprocessing skillsskills

Information Information presentationpresentation skillsskills

Independent Independent problem problem solvingsolving skills skills

Interdependent Interdependent team-workingteam-working skills skills

Why Quality and Why Quality and Continuous Continuous

Improvement?Improvement?Answer: It’s Answer: It’s Research Based!Research Based!

So What Will Help Us Get So What Will Help Us Get There?There?

Continuous Continuous Improvement Process & Improvement Process & Tools (4-Quality Levels) Tools (4-Quality Levels) & PDSA& PDSA

Data Driven DecisionsData Driven DecisionsSystems ThinkingSystems ThinkingAlignment and focusing Alignment and focusing on the “critical few”on the “critical few”

Changing Changing Mindset…Mindset…

A paradigm is any set of rules A paradigm is any set of rules or regulations that defines or regulations that defines boundaries and tells you how to boundaries and tells you how to behave. behave.

Paradigms help us get Paradigms help us get through the day, but they through the day, but they also can work also can work against us.against us.

Change ProcessChange Process

SHOCK Acceptance

Rebuild

Depression

CHANGE CHANGE is more a matter is more a matter

of CHOICE and WILL than of CHOICE and WILL than of ABILITY or CAPACITY. of ABILITY or CAPACITY.

The question is: The question is: “Do you really want to?”“Do you really want to?”

Why Quality and Why Quality and Continuous Continuous

Improvement?Improvement?Answer: To align Answer: To align 33 schools and 33 schools and get everyone on get everyone on the same pagethe same page

Why This, Why Now?Why This, Why Now? Mission:Mission: To develop To develop

world-class learners world-class learners and responsible and responsible citizenscitizens

Core Value:Core Value: Data Data Driven DecisionsDriven Decisions

Goal:Goal: Improve all Improve all student performance, student performance, enhance social, enhance social, emotional & emotional & behavioral behavioral developmentdevelopment

Video: Big Rocks!Video: Big Rocks!

Random Acts of ImprovementAim of the Organizatio

n

Goals and Measures

Aim of theOrganization

Aligned Acts of Improvement

Goals and Measures

Why Quality and Why Quality and Continuous Continuous

Improvement?Improvement?Answer: To Answer: To speak the same speak the same language, to set language, to set and and communicate communicate directiondirection

Ground rules created by students

Classroom mission

statements

Classroom and student

measurable goals

Quality tools and PDSA used regularly

The Continuous

Improvement Classroom

Classroom data centers

Classroom meetings

facilitated by students

Student-led conferences

Student data folders

Staff DevelopmentSummer 2006

• Summer Participation = 188 staff members– 144 Elementary Staff– 30 middle school– 13 high school

• Leading Continuous Improvement in the School– 75 participants

• Quality Classroom– 105 participants in 3 sections -

• Data Folders and Data Centers– 80 participants in 3 sections

Continuous Improvement Staff Development

0

10

20

30

40

50

60

70

80

90

QualityClassroom

Data Folders Leading

Nu

mb

er

of

Part

icip

an

ts

Elementary

Middle

High

ESC

Staff Development Offerings

2006-2007To be posted next week:

Starting in October• 15 hours for salary

credit only

• Quality Classroom on Monday’s

• Data Folders & Quality Tools on Thursday’s

Why Quality and Why Quality and Continuous Continuous

Improvement?Improvement?

Answer: To provide the Answer: To provide the highest quality highest quality education possible education possible while preparing while preparing students to be students to be successful and achieve successful and achieve at high levelsat high levels

Our Focus This Our Focus This Year…Year…

Supporting PDSA at the schoolSupporting PDSA at the school Strengthening Building Strengthening Building

Leadership Teams (Setting Leadership Teams (Setting and Communicating Direction)and Communicating Direction)

Assisting in the Assisting in the implementation of the 4 implementation of the 4 Quality LevelsQuality Levels

Utilizing the CRCSD Utilizing the CRCSD Deployment InstrumentDeployment Instrument

Making Making ConnectionConnections…s…

Previewing ARDT Previewing ARDT 9/12, 9/139/12, 9/13

The Q.L.’s role in assisting Action The Q.L.’s role in assisting Action Research Deployment teamsResearch Deployment teams

Agenda (next week)Agenda (next week) Building the foundationBuilding the foundation PDSA overviewPDSA overview Pre-Planning (OLL/Facilitators)Pre-Planning (OLL/Facilitators) Define the System (Flow Chart)Define the System (Flow Chart) Assess the Situation (Run Assess the Situation (Run

Chart/Pareto)Chart/Pareto)

Flow Chart (Tool Book- 85)What is it?- A picture of any process

- Drawn with standard symbols representing different types of activities

- Different styles available:- Deployment

- Process

Flow ChartPurpose

- Defines the system being studied

- Gets agreement

- Identifies “value added” activities

- Identifies “dead wood” activities”

- Documents changes to the process

Deployment Flow Chart

How is it made?1. Define the process boundaries (starting point / stopping point).2. Describe the process in operation.3. Draw the People Coordinate.4. List major steps in the process.5. Draw the flow chart, using symbols6. Study the flow chart.

Start Task Make a Decision

Yes No

Conduct a

MeetingReport Out

End of Process

Flow Chart Example

KidsParentsBed Time

Initiate Bed Time Procedures

Are Kids Ready

For Bed?

Begin Bed Time Routine

Brush Teeth

Go Potty

Put On P.J.’s

YES

NO

Meet Need So Kids Are Ready

For Bed

Read Story

Say PrayersTuck In Kids

Gets Into Bed

A flow chart is a picture of a process.

Choosing the style and depth of detail depends on the purpose of the flow chart.

Everyone involved with the process should help in construction and agree on a picture.

A flow chart is a dynamic tool which should be changed when process changes are made.

Flow Chart• Let’s practice the “Flow Chart

tool”• At your table, create a flow

chart for making a peanut butter and jelly sandwich (or some other academic process in the classroom- you choose)

Prior to next Prior to next meeting…meeting…

Share the Deployment Instrument Share the Deployment Instrument with your Building Leadership Team with your Building Leadership Team and discuss how it could be used:and discuss how it could be used:

Assess baseline levels of deployment Assess baseline levels of deployment of the 4 Quality Levels in your schoolof the 4 Quality Levels in your school

Use data from the instrument to Use data from the instrument to determine what support is needed at determine what support is needed at the school levelthe school level

Provide support to your Action Provide support to your Action Research Deployment TeamResearch Deployment Team

Final Final Thoughts…Thoughts…

Questions? Questions? Comments?Comments?Meeting EvaluationMeeting EvaluationNext Meeting- October Next Meeting- October 5th5th

Thank you- Leaders Thank you- Leaders of Continuous of Continuous Improvement!Improvement!