Welcome to the Résumé Workshop

An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities..

WSHP_04_02/2014

Goal: At the end of this workshop, you will be better prepared to write your winning résumé that will truly answer the question “why should an employer hire you?”

Table of Contents

What is a Résumé ........................................................... 4

Basic Writing Tips ........................................................... 5

Lucky 13 Guidelines ........................................................ 7

Résumé Formats: Which One is Best? .............................. 8

Applicant Tracking Software ............................................ 9

Keywords ....................................................................... 10

Getting Prepared ............................................................ 12

Personality Traits/Soft Skills ............................................. 13

Transferable Skills .......................................................... 14

Business Skills ............................................................... 15

Areas of Accomplishment ................................................ 17

Creating Your Accomplishment Statements ....................... 18

Action Words .................................................................. 19

Accomplishment Worksheet ............................................. 21

Key points of a Résumé .................................................. 22

Chronological & Combination Résumé Samples ................. 25

Functional Résumé Samples ............................................ 34

Text Résumés ................................................................ 43

Templates ...................................................................... 47

Cover Letter Tips and Cover Letter Samples ...................... 55

Thank You Follow-up Letter ............................................. 61

WHAT IS A RÉSUMÉ?

1. A résumé is an organized written

presentation of relevant information and accomplishments specifically targeted toward your work/job search objective.

2. It is the answer to why an employer should “hire you.”

3. It is your initial introduction to process people and decision makers, inside or outside your company, when applying for a job or promotion.

4. It is support documentation to pass on to your existing network of contacts... people you know who then pass it on to people they know.

5. It forces you to inventory your skills, background, education, soft skills and accomplishments in a concise manner.

6. It is an essential tool that supports your job search campaign.

7. It helps you to write your quality cover letters.

8. It prepares you for your interview.

9. It validates who you are and what you have to offer.

10. It serves as an attachment to your job application or contract proposal.

11. It can assist your references in speaking out in your behalf.

12. It is a reference tool to match job leads with your experience.

13. It is a tool that can build your confidence.

14. It helps you make a favorable impression.

15. It is a tool that can help you prepare your infomercials, personal introductions, working a room and small talk.

It is your story, your track record, your working life.

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BASIC WRITING TIPS A résumé will be read/skimmed in approximately 20 seconds. It should be clear, direct, effective,

professional and easy to read. These days, job seekers must have two versions of their résumés. One version should be an unformatted and text only résumé ideal for online posting through EFM and other job search websites; the second version should be a well formatted (Word Document or PDF) résumé for in-person interactions (interviews, networking opportunities, etc.).

Both résumés must address your market value and answer in 20 seconds or less, the question “Why should I hire you?” Key in on accomplishments, credentials and experience. Prioritize this information and put these important facts first in the top third of the page.

1. Know your audience before you begin to prepare the document. Target the résumé to the

job and the employer.

2. Make sure your résumé is free of all spelling, grammatical or typographical errors. Have someone else proofread your résumé.

3. Use a standard address format and, if you have more than one phone number, enter it on a separate line

4. Have a “Job Title” and place it high on your résumé (underneath your name and contact information).

5. Have a “Performance Profile” section on your résumé that describes your ability to do the job.

6. Have at least 8 “Keyword nouns” comprised of industry specified hard skills, qualifications or terms, which can be identified by going through 10 job postings/listings with similar job titles in your field and taking the words that are repeatedly mentioned. Repeat these keywords throughout your résumé and cover letter.

BEFORE YOU BEGIN, THINGS TO KNOW:

Use 1/2 inch margins, bold type and headings, indentations and bullets for emphasis and to guide the reader’s eye.

Balance white space and information; use short sentences and short paragraphs. Use the left-hand margin for emphasis.

Print only on one side of 8 1/2 x 11 paper.

Use an excellent printer. Smudged, faint, heavy or otherwise poor quality print will discourage readers.

Do not staple or paperclip your correspondence.

For in web/text only résumés, use Courier New font in 10-12 type; do not use special formatting like bullets, tabs, italics, etc.

For in-person only résumés use the New Times Roman, Tahoma or Arial fonts in a 10-12 type. Use bullet statements to facilitate skimming. Avoid long paragraphs and large blocks of text.

Use a good quality white or ivory paper only.

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BASIC WRITING TIPS-continued

7. Sell features and benefits. What skills do you have that will interest the employer?

8. Quantify your accomplishments. Tell how much, how many, how often.

9. Don’t extend your employment dates to fill in gaps.

10. Package the résumé in an exciting way. Use action words.

11. Be sure the résumé is well organized and concise; 1 to 2 pages in most cases.

12. Provide the last 10 years of your work history (15 years if relevant).

13. Do not overuse capitalization, italics or underlines.

14. The résumé must be professionally presented, consistent with the industry.

15. Your résumé can have a distinct personality. Choose your language carefully.

16. Your most recent job may use current or past tense depending on your current status. Use past tense to describe accomplishments, as they are completed actions.

17. Use up-to-date terminology, key words relevant to the industry you have targeted.

18. Spell out terms versus using abbreviations and acronyms.

19. Write the résumé in the third person and avoid using the pronoun “I.”

20. Do not include personal information.

21. Always include a cover letter unless you are told differently by the employer.

22. If you are a graduate student or have been out of the workforce for a while, you must make a special effort at displaying high emotion, potential, motivation and energy. For example, show that you are resourceful, innovative, and a contributing team member.

23. The résumé should be a positive document. Do not lie, but you don’t have to tell all. Keep negative thoughts and concepts out of your résumé.

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LUCKY 13 GUIDELINES

The single most important thing to remember when you are preparing a printed résumé is that you are writing a sales document. You have a product to sell – yourself – and it must be attractively packaged and presented. To compete against hundreds, if not thousands, of other qualified candidates, your résumé must be sharp, distinctive, and dynamic in both its wording and its visual presentation.

Here are some guidelines that will help you accomplish this goal:

Guideline #1 Think bottom line. How can you improve a company’s economics?

Guideline #2 Think goals. What can you do to further the achievement of

organizational goals?

Guideline #3 Think about ways to exceed expectations, such as noting that you made more sales than you were projected to make or service more customers than required.

Guideline #4 Choose your words with care. Make them powerful and compelling.

Guideline #5 Remember that your résumé is a sales tool. Don’t write an

autobiography or memoir.

Guideline #6 Use strategy, not gimmicks, like hiding dates or leaving them out

completely.

Guideline #7 Make the format “reader friendly.” Key points should be easy to find,

easy to read, and readily accessible.

Guideline #8 Don’t be afraid to blow your own horn. Remember, your competition will!

Guideline #9 Don’t include salary or other information not relevant to your career

objective.

Guideline #10 Separate responsibilities from achievements in the employment section.

For instance, responsibilities can be outlined within paragraphs but achievements can be bulleted to stand out. In most cases, it’s not what you did but how well you did it that determines hireability.

Guideline #11 Put yourself in the shoes of the person who is hiring you. What would

he or she want to see on your résumé?

Guideline #12 Identify and clearly document your signature talents, such as saving

money, adding to sales, improving productivity, or enhancing efficiency. These have high-impact value.

Guideline #13 Wear your résumé with pride, confidence, and certainty. When you do,

you’ll interview well.

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RÉSUMÉ FORMATS: WHICH ONE IS BEST?

RÉSUMÉ FORMAT

ADVANTAGES DISADVANTAGES BEST USED BY

Reversed Chronological

Widely used format Logical flow, easy to read

Showcases growth in skills and responsibility

Shows promotions and impressive titles

Show company loyalty

Emphasizes gaps in employment

Highlights frequent job changes

Emphasizes employment but not skill development

Emphasizes lack of related experience and career changes

Points out demotions/career set backs

Individuals with steady work record

Individuals with experience that relates directly to the position applied for

Combination

Highlights most relevant skills and accomplishments

De-emphasizes employment history in less relevant jobs

Combines skills developed in a variety of jobs or other activities

Minimizes drawbacks such as employment gaps and absence of directly related experience

Confusing if not well organized

Requires more effort and creativity to prepare

Career changers or those in transition

Individuals reentering the job market after some absence

Individuals who have grown in skills and responsibility

Individuals pursuing the same or similar work as they’ve had in the past

Functional

Emphasizes skills rather than employment

Organizes a variety of experience (paid and unpaid work, other activities)

Disguises gaps in work record or a series of short term jobs

Viewed with suspicion by employers due to lack of information about specific employers and dates

De-emphasizes growth/job titles

Individual with no previous employment

Individuals with gaps in employment

Frequent job changers

Individuals who have developed skills from other than documented employment

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APPLICANT TRACKING SOFTWARE

What is Applicant Tracking Software (ATS)? Applicant Tracking Software is a database of both jobs and jobseekers that gives a recruiter the ability to build a searchable file of candidates with very little administrative effort, and then to search that database easily for the purpose of finding all candidates who might be qualified to fill an open position. It allows recruiters to review and consider résumés based on the skills and requirements that are needed for a listed job. Mistakes that could remove you from consideration:

1. Résumé Not Attached to Application – Cut and paste résumé; if attaching, make sure résumé gets attached to application before submitting.

2. Wrong Contact Information – Ensure that contact information is correctly inputted in the

right field. Double check all information before saving and submitting.

3. Unfocused Search – Ensure that you are only applying for positions that you are qualified to do. Applying to too many positions or to positions without similar skill sets can disqualify you from serious consideration.

4. Did Not Include Keywords in Résumé and Cover Letter – Whether you're a project

manager, or a marketer, read every job posting related to your profession to get a sense of the key skills and capabilities organizations consistently seek. Even if you don't plan to apply for these jobs, scanning the ads will increase your awareness of the most commonly used industry-standard terms and keywords that you should build into your résumé and cover letter. Applicant tracking software use keyword-matching algorithms as one way to identify potentially qualified candidates

5. Used fancy formatting or fonts – Depending on the tracking software, its system might

scan your résumé into a back-end database. To ease scanning, format your résumé as simply as possible; don't include graphics, pictures or tables, because they won't scan. Also limit the amount of bold, italics and underlining, and use a font that scans easily, such as Times New Roman, Arial, Helvetica, Century, Century Gothic, Bookman, Garamond or Trebuchet.

Once your information is in the system, you may be considered for other positions, as recruiters search their candidate database on the ATS system frequently.

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KEYWORDS

“The key to matching employer’s needs”

Job candidates need to speak the language of employers. Communicate the right messages to the right people through the use of keywords and keyword phrases.

What are keywords?

Keywords are hot words, jargon or buzzwords associated with a specific industry, profession or job function. When used effectively, a keyword phrase can communicate an entire message with a simple word or two. These keywords are used by recruiters, employers and job seekers, as each explore databases and job websites for résumé and job leads. Most companies today use applicant-tracking software, which scans résumés for keywords about training, degrees, job titles and experience.

Today, keywords are everywhere - in industry and every profession - and must be vital components of each job seeker’s campaign. Keywords get you noticed, not passed over! Keywords should be used in:

● Powerful résumés

● Cover letters

● Thank you letters

● Career profiles

● Infomercials

● Interview responses

Example #1 – Human Resources Professional

● Benefits Design & Administration ● Diversity Management ● Employee Communications ● Employee Recognition ● Employee Relations

● Human Resources Information Systems ● Labor Relations & Union Negotiation ● Performance Appraisals & Promotions ● Training & Development

Example #2 – International Business Professional

● Cross-Border Transactions ● Cross-Cultural Business Relations ● Foreign Government Relations ● Global Business Development ● Import & Export Operations

● International Trade ● Joint Venture Transactions ● Mergers & Acquisitions ● Multinational Contract Negotiations ● Worldwide Sales & Marketing

Example #3 – Manufacturing Professional

● Capital Projects ● Facilities Management & Expansion ● Logistics ● Operations Management ● Process Automation

● Product Manufacturability ● Productivity Improvement ● Quality Assurance ● Warehousing & Distribution ● Workforce Management

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Example #4 – Retail Professional

● Buying

● Customer Loyalty

● Customer Service

● Department Management

● Inventory Planning & Control

● Loss Prevention

● Merchandising

● Product Planning & Positioning

● Retail Store Operations

● Sales & Sales Management

Example #5 – Technology Professional

● E-Commerce

● Information Systems Management

● Internet Technology

● Multimedia Technologies

● Networking Technology

● Next-Generation Technology

● Systems & Applications

● Technology Commercialization

● Technology Transfers & Licensing

● User Training & Support

Example #6 – Human Services Professional

● Behavior Management & Modification

● Case Management

● Client Advocacy

● Counseling

● Crisis Intervention

● Diagnostic Assessment & Evaluation

● Discharge Assessment & Evaluation

● Discharge Planning

● Program Planning & Administration

● Social Services

● Treatment Planning

Example #7 – Hospitality Professional

● Back-of-the-House

● Catering & Convention Services

● Facilities Management

● Food & Beverage

● Front-of-the-House

● Guest Services

● Labor Cost Controls

● Menu Planning & Pricing

● Multi-Unit Operations Management

● Occupancy Management

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GETTING PREPARED

The key to writing a “winning” résumé is GETTING PREPARED. The most important exercise you can do is take a personal inventory of who you are and the value you bring to the employer.

Make a list of your:

● Soft skills

● Transferable skills

● Business skills

● Technical skills

● Accomplishments

Refer to the worksheets in this section to help you through this process.

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PERSONALITY TRAITS / SOFT SKILLS H = High A = Average L = Low

Active Easy-going Methodical Self-Confident

Accurate Efficient Meticulous Self-Controlled

Adaptable Emotional Motivating Self-Motivated

Adventurous Energetic Moderate Sensible

Affectionate Enterprising Modest Sensitive

Aggressive Enthusiastic Natural Serious

Alert Fair-minded Obliging Sharp-witted

Ambitious Farsighted Open-minded Sincere

Articulate Firm Opportunistic Sociable

Artistic Flexible Optimistic Spontaneous

Assertive Fabulous Organized Spunky

Attractive Forceful Original Steady

Bold Friendly Outgoing Story-teller

Broad-minded Fun-loving Passionate Supervisor

Business-minded Generous Patient Tolerant

Businesslike Goal Oriented Peaceable Technical

Calm Gentle Persevering Terrific

Capable Good Attitude Pleasant Tender

Careful Good-natured Poised Team-player

Cautious Happy-go-lucky Polite Trainable

Cheerful Hardworking Popular Troublemaker

Clear-thinking Humble Perceptive Talker

Clever Helpful Practical Unique

Competitive Honest Precise Understanding

Confident Humorous Problem solver Unreasonable

Conscientious Idealistic Progressive Vain

Conservative Imaginative Project oriented Verbal

Considerate Independent Punctual Venturous

Cooperative Individualistic Purposeful Vibrant

Courageous Industrious Quick Voluntary

Creative Informal Quiet Willing

Curious Integrity Rational Wasteful

Daring Intellectual Realistic Weak

Deliberate Inventive Reasonable Winner

Democratic Kind Reflective Worker

Dependable Leisurely Relaxed Yawning

Determined Light-hearted Reliable Yielding

Dignified Likable Reserved Youthful

Discreet Logical Resourceful Zany

Dominant Loyal Responsible Zealous

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TRANSFERABLE SKILLS

Transferable skills are “general” skills that can be useful in a variety of jobs and can be transferred from one job or even one career to another.

Performed successfully in highly visible positions of increasing responsibility

Outstanding telephone communications; patient, personable and receptive

Accurately interpret customer’s problems and offer the best solution

Sincerely enjoy serving the public, excellent listening skills

Proficient at organizing & prioritizing tasks

Good verbal/written communication skills

Industry reputation for professionalism and competence

Confident in making on-the-spot decisions

Versed in preparation and analysis of financial statements

Strong interpersonal and communication skills

Remain calm and work well under demanding conditions

Diplomatic and effective in customer relations

Reputation for excellence and high quality service to clients

Enjoy a dynamic and challenging work environment

Well organized with good time management skills

Able to defuse difficult situations

Fast learner with a wide range of practical skills/computer skills/basic office systems

Skilled in handling sensitive issues with diplomacy and objectivity

Positive, professional attitude; committed to service excellence

Dependable and hard working, gets along well with colleagues

Excellent at follow-up and accurate detail work

Experienced team worker; able to work cooperatively or independently

Skilled in assessing needs

Poised and self-confident in dealing with a wide variety of people

Take pride in doing a good job and achieving results/able to set and achieve goals

High energy, peak performing professional

Goes the extra mile and adheres to high business standards

Great with numbers, research projects, data compilation, pricing statistics

Interface well with superiors, peers and subordinates

Reputation for attaining organizational profit and growth objectives

Effective supervisory skills

Bi-lingual--English/Spanish or other

Creative business writer

Eager to learn and apply new information and skills

Resourceful with ideas and concept development

Strong skills in training and development

Track record of making a company money, saving them money or saving them time

Good salesmanship

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BUSINESS SKILLS

Business skills are “specific” skills needed to perform a job task.

Communicating Developing People

Relating to customers Coaching

Managing conflict Counseling

Corresponding Teaching

Editing Developing

Interviewing Helping others

Listening Motivating

Mediating Team building

Negotiating Training

Presenting ideas Assessing performance

Public speaking Writing Managing Data

Drawing Assessing quality

Facilitating Computing

Judging quality

Coordinating Measuring

Scheduling Setting standards

Following up Taking inventory

Reporting Managing information

Recording Gathering data

Cataloging Researching and analyzing economics

Correcting Financial Management

Managing/Directing Analyzing budgets

Advising Analyzing finances

Approving Auditing

Decision making Budgeting

Delegating Cost accounting

Developing procedures and systems Managing finances

Directing Financial planning

Formulating Fundraising

Implementing Instructing Serving

Interpreting policy Serving customers

Managing details Responding promptly

Managing people Relating

Managing tasks Handling complaints

Problem solving Project managing Revitalizing Serving as change agent

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Planning Technical Skills

Analyzing Computer literate

Conceptualizing Engineering

Designing Designing

Developing strategy Programming

Organizational development Tooling

Policy development Inventing

Researching Manufacturing

Reviewing Designing systems

Strategizing Developing products

Surveying Organizing

Selling/Marketing Administering

Selling Categorizing

Marketing Developing work plans

Writing proposals Setting priorities

Pricing Assigning

Analyzing markets Projecting

Advertising Promoting Specialized Skills

Managing sales Relating to clients Creating

Strongest Skills:

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Areas of Accomplishment

● Increased sales ● Increased profits

● Reduced overhead ● Saved the company money

● Reduced inventories ● Increased inventory turns

● Improved productivity ● Reduced overtime expenditures

● Reduced workforce/headcount ● Managed growth without additional costs

● Identified an overlooked problem ● Caught errors early

● Made your own job easier ● Overcame obstacles

● Made job easier for others ● Met difficult deadlines

● Implemented new office systems ● Implemented more efficient procedures

● Trained new or existing employees ● Developed a training manual

● Promoted employees ● Motivated employees to achieve goals

● Suggested new products ● Worked as production (office) team leader

● Earned production bonus by exceeding quota ● Solved problems not related to my job

● Actively served on quality improvement teams ● Exceeded management expectations

● Created new programs ● Eliminated costly downtime

● Evaluated new equipment ● Reduced customer response delay time

● Promoted twice based on merit ● Earned production bonus

● Attracted new customers ● Enhanced customer loyalty

Remember: Always quantify (when possible) your accomplishments. Tell how much, how many, how often. Use dollar amounts, numbers, and percentages.

Samples: (more samples are available in the résumé chapter) ● Achieved and maintained a 98% Customer Satisfaction rating.

● Reduced travel expenses by 9% by using in-house internet technology.

● Overhauled organizational reporting systems resulting in more timely and accurate reports.

● Increased growth of national publication by improving weekly circulation by 15%.

● Developed a patient checklist to assist physicians in educating patients in the use of equipment that led to a 75% decrease in after-hours service calls.

● Established and directed a full-time volunteer staff of 20 people.

● Successfully opened new markets throughout Latin America. Sales profit growth generated $2.7 million annually.

● Significantly improved staff morale and teamwork, resulting in high productivity and overall production.

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CREATING YOUR ACCOMPLISHMENT STATEMENTS

Identifying an Accomplishment Identifying an accomplishment is very similar to telling a story. The story might go something like this:

“When I was in the Employee Records Department, I was responsible for processing salary

increases. It took one week to process an increase and this seemed too long. I flow-charted the

process and found duplication in three of the steps. I proposed a new process to management in both

my Department and the Payroll Department which eliminated the duplication. I documented the new

procedure, trained the staff in both departments, and established check points to see if everything was

working. After using this new procedure for two weeks, we had reduced the processing time by about

20%.”

Analyzing an Accomplishment The components of the above accomplishment are:

PROBLEM: Processing time of salary increases too slow.

ACTION: Flow-charted and analyzed current procedure, identified duplicate work, developed

and proposed new procedure, documented the new procedure, trained the staff and checked for

accuracy.

OUTCOME/BENEFIT: Processing time reduced by 20%.

Writing the Accomplishment Statement An accomplishment statement is a concise statement, which combines the ACTION and OUTCOME/BENEFIT components of an accomplishment.

An accomplishment statement for our sample accomplishment might look like this:

Analyzed, modified and implemented a revised procedure for processing salary increases, which

reduced processing time by 20%.

Another accomplishment statement which can be derived from this example is: Trained staff on new procedure for processing salary increases, which resulted in increased

accuracy and efficiency.

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ACTION WORDS

Look over these words and find ones that best describe your knowledge and skills. Use them in your career summary statement, job descriptions and accomplishment statements.

Management Communication Communication Research Technical Teaching Skills Skills (continued) (continued) (continued) Skills

Appointed Addressed Published Inspected Equipped Adapted

Administered Arbitrated Persuaded Interpreted Engineered Applied Analyzed Arranged Promoted Interviewed Fabricated Advised

Assigned Authored Reasoned Investigated Innovated Assisted Attained Advised Re-negotiated Identified Installed Clarified Contributed Convinced Rewrote Obtained Integrated Coached

Chaired Corresponded Reconciled Observed Invented Communicated Consolidated Composed Recruited Organized Maintained Coordinated

Contracted Communicated Screened Recorded Managed Consulted Coordinated Conducted Staffed Researched Mapped Developed Conceptualized Created Spoke Reviewed Modified Defined Conducted Collaborated Translated Solved Monitored Enabled Counseled Developed Tripled Studied Operated Encouraged Delegated Directed Trained Summarized Originated Evaluated Directed Drafted Wrote Surveyed Overhauled Explained Eliminated Demonstrated Won Systematized Programmed Educated Executed Delivered Widened Uncovered Packaged Encouraged Headed Designed Unraveled Photographed Facilitated Improved Debated Research Validated Prepared Guided

Increased Exhibited Skills Verified Remodeled Informed Innovated Explained Repaired Instructed Incorporated Edited Audited Technical Redesigned Illustrated

Implemented Enlisted Clarified Skills Reduced Persuaded Launched Facilitated Collected Reproduced Presented Managed Formulated Conducted Assembled Restructured Set goals Mobilized Interpreted Critiqued Assessed Set up Simplified

Organized Illustrated Classified Accelerated Solved Trained Oversaw Inspired Collaborated Built Separated Planned Interviewed Collected Changed Shaped Financial Prioritized Involved Compared Coded Synthesized Skills Produced Instructed Compiled Collated Tailored Recommended Influenced Completed Computed Upgraded Administered Reorganized Lectured Computed Converted Utilized Allocated Reviewed Lobbied Diagnosed Calculated Validated Analyzed Scheduled Marketed Determined Devised Appraised Streamlined Mediated Discovered Developed Audited

Strengthened Moderated Evaluated Displayed Authorized Supervised Negotiated Examined Diagnosed Balanced Unified Provided Extracted Detailed Budgeted

Widened Publicized Exhibited Decreased Calculated

Proposed Gathered Designed Computed

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Financial Creative Helping Clerical Skills (continued) (continued) (continued)

Converted Integrated Represented Supported

Cut Introduced Instructed Restructured Systematized Controlled Inspired Supported Separated Corrected Invented Solicited Served Developed Launched Suggested

Dispersed Originated Clerical Supported

Forecasted Performed Skills Tabulated Funded Redesigned Updated

Generated Shaped Approved Justified Simplified Arranged Marketed Streamlined Administered Managed Visualized Attended Purchased Catalogued Planned projected Helping Classified Reconciled Skills Collected Reduced Compiled Re-evaluated Achieved Coded Re-negotiated Attended Collated Reported Assessed Created Researched Assisted Delivered Set Counseled Dispatched Simplified Clarified Distributed Trimmed Coached Dispersed

Tabulated Diagnosed Executed Tailored Designated Expedited Updated Distributed Expanded Validated Delivered Filed Verified Demonstrated Generated

Expedited Gathered Creative Educated Helped Skills Exhibited Identified

Founded Inspected Acted Facilitated Implemented Attended Familiarized Inspected Conceived Guided Monitored Conceptualized Gathered Modified Created Generated Ordered Customized Initiated Operated Designed Inspected Organized Developed Identified Prepared Directed Informed Processed Eliminated Located Provided Established Motivated Purchased Expanded Monitored Proceeded Fashioned Mapped Recorded Founded Modified Retrieved Illustrated Nominated Repaired Initiated Referred Reported Innovated Rehabilitated Screened

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ACCOMPLISHMENT WORKSHEET

PROBLEM/GOAL:

ACTION:

OUTCOME/RESULTS:

SKILLS

DEMONSTRATED:

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Key Points of a Résumé

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KEY POINTS OF A RÉSUMÉ

JOB TITLE EXAMPLES:

Call Center Manager Construction Manager Personnel Clerk

Retail Sales Associate Legal Secretary Plant Manager Bank Teller

Medical Claims Examiner Forklift Operator Policeman Food & Beverage Manager Maintenance Worker Computer Programmer Nurses Aide

CAREER SUMMARY STATEMENT EXAMPLES:

SAMPLE #1 Administrative Assistant with more than twenty years experience in the pharmaceutical and banking industries. A self-starter with exceptional computer skills in: Desktop Publishing Data Management Systems Graphics

SAMPLE #2 Two and a half years of diversified administrative experience in the health care industry. Demonstrated effectiveness handling complex projects, developing strong internal and external customer relations and responding to department needs on short notice.

SAMPLE #3 Unique telecommunications and MIS background. Demonstrated excellence using technical skills to build internal and external customer satisfaction. Record of “no-downtime” over a three-year period while solely supporting 1,100 employees.

SAMPLE #4

Senior marketing executive with 12 years experience in cosmetics and packaged goods industry in the United States and France. Unique combination of analytical and strategic approach with creative ability and intuition for business moves. Track record of developing and implementing successful strategies and programs resulting in opening new market segments.

SAMPLE #5 Extensive experience in credit policy and risk management. Establishing guidelines and reaching decisions quickly in a transaction-oriented atmosphere. Proven experience managing credit approval in five departments experiencing difficulties, reducing loan losses by an average of 50%.

SAMPLE #6 Financial executive with expertise in managing staff and operations including internal controls, policies and procedures. Consistently able to implement cost efficiencies and streamline operations, even during acquisitions and divestitures.

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CAREER SUMMARY STATEMENT EXAMPLES - continued

SAMPLE #7

Eight years experience as a senior computer operator in Inventory Reconciliation with one of the largest cable manufacturers in the Unites States. Developed inventory control system, formatting information, entering data and performing on-line computer function that resulted in a savings of $60,000.

SAMPLE #8 Results-oriented business professional with over 13 years experience in marketing. Highly productive with an ability to work well with little supervision. Demonstrated strengths in:

Sales and Marketing: Effectively conduct sales seminars, training sessions and one-on-one sales meetings. Professional, enthusiastic and action-oriented.

Communications: Excellent written and oral communication skills. Readily establish rapport with prospects. Assertive leader who identifies easily with customers responding to their individual needs.

Organization: Broad-based knowledge in the planning and implementation of sales strategies. Good analytical and problem-solving skills. Able to successfully mobilize resources to produce results.

ACCOMPLISHMENT EXAMPLES: Achieved and maintained a 98% Customer Satisfaction rating.

Reduced travel expenses by 9% by using in-house internet technology.

Overhauled organizational reporting systems resulting in more timely and accurate reports.

Increased growth of national publication by improving weekly circulation by 15%. Developed a patient checklist to assist physicians in educating patients in the use of equipment that led

to a 75% decrease in after-hours service calls.

Established and directed a full time volunteer staff of 20 people.

Successfully opened new markets throughout Latin America. Sales profit growth that generated $2.7 million annually.

Significantly improved staff morale and teamwork, resulting in high productivity and overall production.

Analyzed production process which boosted quality, reducing costs and streamlined production by 33%.

Negotiated with material suppliers for best prices to hold down costs; saved the company $35,000 per month.

Minimized defects of products by providing cross-training of employees on all machines; maintained quality and minimized downtime.

Developed purchasing procedures to accommodate volume and exploit discount opportunities.

Saved over $100,000 in accounts payable by instituting a creative and effective system of payment. Worked with up to 200 customers a day --- resolving simple to complex problems. Designed and developed case management forms, efficiently presenting case-file information for

attorney’s review at court hearings, and reducing the need for large, complicated case files.

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Chronological & Combination Résumé Samples

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CHRONOLOGICAL RÉSUMÉ SAMPLE #1

Henry Applicant 2288 Somerset Drive Apt 12

Fort Lauderdale, FL 33334

954-111-1111

wf1@hotmail.com

ENTRY LEVEL FOOD SERVICE PROFESSIONAL

Summary of Qualifications:

Ability to follow verbal and written instructions

Team player, works well with peers and superiors.

Good listener, very attentive and conscientious

Excellent customer service skills; people person

Excels in task that require great responsibility, and discipline

Hard worker; Learns task easily and quickly

Always punctual; perfect attendance record

Well known for my volunteering skills and abilities

Experience: Sofie Jones Day Care Center Fort Lauderdale FL Child Care Attendant 2009 to Present

Provides general child care duties for pre-school and school-age children

Observes and monitors play activities, entertain children by reading and playing games

Prepares and serves meals and baby formulas for infant children

Dress and assist children in dressing and bathing

Accompanied children on walks and other outings

Maintained high standards of excellence

Miami High School Miami FL

Community Service 2005 to 2009

Collected admission tickets and passes from patrons at entertainment events

Refused admittance to patrons without ticket and pass, and who were undesirable for reasons,

such as intoxication and improper attire

Directed patrons to their seats Distributed door checks to patrons temporarily leaving establishment

Dolphin Stadium Miami FL Attendant 2004 to 2005

Distributed entry game forms to visiting patrons on behalf of Dolphin team

Greeted patrons upon their arrival to stadium

Collected completed forms from patrons to determine winners of raffle

Education: Drop Back in Academy Program (DBIA) Fort Lauderdale FL

Diploma 2009

References: Available upon request

28

CHRONOLOGICAL RÉSUMÉ SAMPLE #2

JEAN SIMMON

wf1@bellsouth.net

901 South Rd. Apt # 12 Home: 954-111-1111

Hollywood, FL 33020 Cell: 954-222-2222

Account Executive

Proven track record for solving challenges and helping companies achieve their mission-critical goals by exceeding

expectations.

Training, Coaching & Development Client Relationship Management Customer & Team Building Skills

Customer Solutions Timely Reporting Effective Presentations

Conferences & Trade Shows Increased Profits Time Management

Top Sales Producer Product Knowledge MS Word, Excel, Outlook, Internet

PROFESSIONAL EXPERIENCE

TBJ PRODUCTIONS (Internet Educational Seminars) Fort Lauderdale, FL 2008 – 2016

Consultant/Writer Creation and implementation of programs on the Internet for woman with overweight and obesity issues

Developed and Marketing coursework for Internet curriculum and live pilot sessions

Developed affiliate sponsorship programs and web links

MARKLAND EDUCATION ($60M Training Organization) Dania Beach, FL 2003 – 2008

Manager, Registration Fulfillment

Successful management of entry-level programs in Florida for individuals and organizations utilizing curricula

Increased registration effectiveness in attendance of programs from 65% to 82%

Managed 12 programs annually, servicing 600 participants quarterly

Trained and developed 250 people annually in volunteer programs

Responsible for single point of contact between clients and program leaders

Collection of past due tuition fees to participate in course

Coached participants using innovative and constructive training techniques

Bi-annual program leader for 75 Graduate Students in development of project effectiveness in community events

NEW HORIZONS COMPUTER LEARNING (Largest Worldwide Independent IT Training Company) Lauderhill, FL 1998 – 2003

Account Executive

Contacted and negotiated with decision makers developing and coordinating computer training programs for themselves

and their employees in a fast-paced telesales, high-energy competitive environment

Top Sales producer eight consecutive months

Within 6 months generated over $20,000 monthly in computer training classes

Surpassed monthly revenue quotas

Worked autonomously with little supervision

Proven ability to work with cross functional teams in operations and management to produce results

Administration and management of clients training investment for maximization of training needs

29

Jean Simmon H- (954) 111-1111 C- (954) 222-2222 Page 2

CORPORATE BUYING SERVICE Boca Raton, FL 1995 – 1998

(Wholesale on-line computer software and hardware purchasing service) Account Executive Telemarketing of on-line buying service to MIS Directors and Purchasing Agents

Cold Calling and Lead Development

Development and expansion of existing portfolio

Trained new members to use the service

Customer follow-up and promotion to support them in utilizing the service

PRIVATE LABEL MANUFACTURERS ASSOCIATION New York, NY 1989 – 1995

(Trade Association for Store Brand Product Lines)

Director, Registration and Membership Services 1993-1995

Designed and Implemented Express Registration System at National and International Tradeshows for 10,000

participants annually

Membership retention and customer satisfaction

Manager, Registration 1991- 1993

Organized national specialty conferences on key issues facing the industry

Management of increasing membership in the association from 900-1500 members

Assisted Vice President in planning and executing logistics for trade shows and conferences

Trained and developed of team for pre-registration administration

Coordinator, Registration for Tradeshows and Conferences 1989-1991

Prepared Annual Tradeshow and Conference Directory and Buyers Book

Mailed of promotional material to membership and participants

Maintained computerized mailing list and membership database

Capacity to prioritize and complete tasks in a timely manner

Compiled of pre-registration material

Statistical analyst of effectiveness of program attendance

Liaison at tradeshows to authorize entrance of participants with questionable buyer status

PREVIOUS EXPERIENCE

TELSON CORP., (Shipping and Packaging Supply Company), Account Executive

DEPARTMENT OF HOUSING, (Auction Sales Division), Administrative Assistant

SALES CATALSYT, (Training and Consulting Firm), Office Assistant

LENOX HILL NEIGHBORHOOD ASSOCIATION, (Community Center) Housing Consultant

PROFESSIONAL DEVELOPMENT

Bachelor of Arts, Business and Public Affairs, State University, Albany, NY

Markland Education Self Expression Leadership Program Instructor, Dania Beach, FL

Markland Education Business Development Seminars, Dania Beach, FL 1999 – Present

Toastmasters International, Hollywood, FL June 2008 - Present

30

COMBINATION RÉSUMÉ SAMPLE #1

Robert Jobseeker 501 SW 25th Ave. Phone: (954) 111-1111

Ft. Lauderdale, FL 33309 Email: Rjobseeker@hotmail.com LinkedIn: www.linkedin.com/rjobseeker

Sales & Marketing Manager Dynamic management professional with over 15 years experience in business development, strategic sourcing, sales and

distribution of industrial products. Open minded leader recognized for creative thinking, strong organizational skills and effective

problem solving. Outstanding relationship building skills with suppliers, customers and team members.

Computer proficiency in Word, Excel, Power Point, Outlook and Internet.

Experienced in Serve Safe Certification, OSHA & State Regulations.

Budget Management Sales Management Account Collections

Multi-Tasking Start-up Operations Strategic Planning

Procedure Development Effective Time Management Strong Attention to Detail

Training & Development High Quality Customer Service Remote & Onsite Troubleshooting

Experience Lab Technologies Miami, FL

Territory Manager 2003-2016

Managed an area of over 100 accounts for sales and support of Commercial Cleaning and Sanitizing systems. This included

over $690,000 of yearly revenue and over a Million dollars of Sales and Growth over the past Four and a half years.

Achieved Raburn’s Gold award for selling over $50,000 of their equipment and supplies. Rayburn is Lab Technologies’s primary

supplier of commercial dish machine and safety equipment.

Proficient at servicing and maintaining all of Lab Technologies’s industrial systems, such as laundry, dishwashing, and chemical

dispensing systems.

Trained customer account personal on proper operations and daily cleaning procedures for their equipment.

Performed monthly collections on problematic accounts.

Followed Lab Technologies specified processes for the growth of existing accounts and prospecting new business.

Responsible for achieving implemented monthly budgets and quarterly sales growth.

Assisted account personnel in keeping procedures such as MSDS, Labeling, training, etc, in compliance and up to current

standards.

Performed remote and on-site trouble shooting of equipment problems and advised customers of the appropriate resolution.

Assisted customers in maintaining proper inventory levels of consumable products used by the equipment.

Maintained an inventory of spare parts used in the maintenance of the equipment.

Attended quarterly Lab Technologies Sales and Service training seminars.

Generated and submitted weekly Sales tracking reports and monthly progress reports. These were submitted to the company

via the internet using a PC tablet.

Healthcare Services Sunrise, FL Director of Environmental Services 2001-2003 Supervised over 25 Environmental Services personnel for a 280 bed Elderly Care Facility. Coordinated and scheduled daily operations

of the department, including housekeeping, laundry purchasing, payroll, and supply inventory. Recruited and trained department

personnel. Was held accountable for planning and operating within yearly budgets. After two years, was given the additional title and

responsibility as District Training Manager. Responsibilities included:

Recruiting and training Environmental Services staff at several facilities within a territory including Palm Beach and

Broward counties.

Identified problem areas within these facilities and guided personnel through corrective

action. Assisted Facility Managers in the budget planning process.

Supported the implementation of new Healthcare facilities throughout the

country. Trained facilities personnel on Healthcare Services standard

operating procedures. > Experience in supporting over 13 JAHCO, OSHA,

and state surveys.

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Robert Jobseeker Phone: (954) 111-1111 Page 2

Power Supply, Inc. Tamarac, FL Technical Sales Consultant 1997-2001

Supported Sales and Marketing of Janitorial equipment and related supplies to the hospitality industry.

Managed key accounts and prospected new business within a territory covering West Palm, Broward, and Dade counties.

Provided technical Sales Support assisting with generating proposals and performing follow-up.

Warehouse Manager

Responsible for Inventory control of over 5000 products including pulling orders, and loading of delivery vehicles.

Managed all Inventory, shipping and receiving, and delivery personnel.

Obtained class D license in order to perform product delivery as required.

Professional Credentials

Sales and Management Courses at Indian River Community College, including Human Resources, Business Management,

Computer Usage, and Sales Training.

Certified Training in “Track Selling System” by Max Sacks Int.

Certified Training in “Psychology of Selling” the art of closing sales by Brian Tracy (Nightingale Conant).

Serve Safe Certified - third edition - National Restaurant Association.

Courses in Microsoft Windows, Microsoft Office & Internet Training by Catapult Software Training.

32

COMBINATION RÉSUMÉ SAMPLE #2

Kenneth Smith email@yahoo.com

Street address Drive Cell: (954) 111-1111 Clearwater, FL 33762 Home: (954) 222-2222

IT Manager

“Proven leader with a track record of reengineering cost effective, high performance technology solutions to improve asset performance, operational efficiencies and reduce expenses.”

Demonstrated Leadership Contract Negotiation Effective Communication Solid Business Acumen TQM Facilitator Group Facilitation Cost Reduction Project Management Strategic Planning Develop Creative Solutions Timely Reports Superior Customer Service

Highlights of Accomplishments

Leveraged existing business to lower telecom rates resulting in an estimated annual savings of $135,000. Developed and implemented preventative maintenance plans that improved operational effectiveness by 35%. Redesigned the corporate WAN creating improved performance, increased security and reduced connectivity

costs. Implemented SPAM filtering that reduced “junk” email by 80%. Successfully negotiated, secured and managed a $1.5M telecom contract. Created Change Management Policy and Procedures for Sarbanes-Oxley (SOX) compliance.

Technical Skills

Operating Systems Win2K Workstation/Server, Windows XP, Novel, Unix Server Systems JD Edwards/OneWorld, Exchange, MS SQL, IIS, Lotus Notes, Terminal Server Servers HP/Compaq, Dell, IBM Routers Cisco, Linksys

Switches Cisco, HP, Bay Networks, 3Com Networks 10/100/1000mb Ethernet, T-1/T3, ATM, ISDN, Frame-Relay, Token-ring Firewalls Cisco Pix

Applications Word, Excel, Access, PowerPoint, Outlook, Visio, FrontPage, Adobe Acrobat and Photoshop, Norton Ghost, Drive Image, Partition Magic

Backup Software Veritas BackupExec, ArcServe Backup Hardware NAS, IBM 3494 Tape Library, Quantum DLT, HP 8mm/4mm DAT

Anti-Virus Norton AntiVirus Corporate Edition, McAfee Virus scan Telecom Mitel SX2000 PBX, Octel Voicemail, Digital Key systems

Experience

Gables Residential Trust, Regional IT Manager Boca Raton, FL 2002-2016

Managed the Florida Region consisting of the corporate headquarters, support team and over 55 remote locations.

Updated security policies and access controls to the network and financial systems, payroll and HR records.

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Kenneth Smith Ksmith@yahoo.com (555) 555-5555 Page 2 Replaced frame relay circuits with T-1’s saving $900 per circuit and improving connectivity. Instrumental in collecting and compiling data to successfully pass an audit from Microsoft. Created a perpetual audit to ensure software-licensing compliance and patch

management. ~ Managed corporate data and telecom components covering 5 states and over 150 sites.

Designed the new server room with improved security, dedicated power and dedicated cooling.

Managed the telecom conversion project to single source provider for long distance. Wrote detailed design documents for the WAN and LAN environments. Ensured all servers maintained to corporate standards and improved availability 15%.

Received “Employee of the Quarter” award for exemplary customer service.

Kemper National Services, Network Analyst Plantation, FL 1998-2002

Managed 70+ servers and related systems to ensure optimal performance and compliance with corporate policy. ~ Created a bar code, asset tracking system that improved asset accountability and decreased inventory time by 75%.

Audited existing systems to ensure compliance with corporate standards and software licensing. ~ Developed SOP for new server deployment to ensure standards were maintained.

Supervised 4 technicians in the operations of second level support/deployment. Led a remediation team that brought 1300+ workstations and laptops into Y2K compliance, on schedule. Received 5 employee recognition awards and an “E” performance rating.

IVAX Pharmaceuticals, Technical Analyst I Miami, FL 1995-1998

Maintained the servers and phone system at the Golden Glades pharmaceutical production facility. Provided documentation and support during certification of the Laboratory Information Management System (LIMS). Updated and controlled the MS Access database for production labeling. Maintained computers and bar code printers in the production and packaging areas. Supported all workstations and laptops at multiple sites in Dade and Broward counties.

Military

United States Army, Squad Leader/Sergeant (E-5P) Ft. Leonard Wood, MO

Led a group of 9 personnel in daily operations. Maintained accountability and serviceability for equipment in excess of $500,000. Selected as NCOIC for a domestic action project. Designed, constructed and improved a rifle range platform for a domestic action project. Placed second in class during Primary Leadership Development training. Operated a Military Affiliate Radio Station (MARS) during off-duty hours. Received 2 Army Achievement Medals. Received an Honorable discharge.

Education

Coursework completed toward B.S. in Information Technology (3.79 GPA) Estimated completion - Fall 2016

34

COMBINATION RÉSUMÉ #3

STEPHEN CASE

2300 Johnson Street

Detroit, Michigan 49227

(465) 555-1212 / email@email.com

FOOD & BEVERAGE / HOSPITALITY MANAGEMENT PROFESSIONAL

15 Years Food Distribution Management / P&L Management

“Enhancing Growth and Profits in Hospitality Environments”

Professional Employment

MARRIOTT INTERNATIONAL, Detroit, Michigan 1999 to Current

Senior Account Manager / Customer Service (1997-Current)

Act as liaison between Marriott International and the customer, responsible for strategic partnerships. Provide training for new account

managers, support national account activities, ensure quality customer service, resolve disputes, and take strategic action to ignite

sales and territorial growth. Develop high-impact marketing and sales strategies, perform on-going market/competitive analysis, and

survey existing customers to maintain and improve quality standards

Improved overall sales by $230,000 through innovative and highly aggressive sales efforts

Enhanced account management performance/productivity 23% through improved training and development

Increased customer service levels from 93.5% to 98.8% through proactive service activities

Initiated new profit center (consultative services) leading to additional annual revenues of $198,000 (and growing)

Unit Manager / Host Marriott (1999-2003)

Managed and handled all day-to-day operations of a travel plaza generating $6.6 million in annual food sales. Interacted with a 15-

member management team and a staff of more than 100 ensuring high quality service and customer satisfaction. Specific duties and

responsibilities included weekly employee scheduling, ordering food products and supplies, and facilities management.

Enhanced productivity of all staff members and reduced operating expenses 18% ($122,000)

Reduced employer turnover from 210% to less than 30% saving the company $81,000/year in new hire/training expenses

Increased profits an average of 11% a year – some 4% above expectation

MR. LAFF’S RIVERFRONT RESTAURANT & MARINA, Detroit, Michigan 1990 to 1999

Restaurant Manager

Directed a 260-seat, high-volume facility with annual sales of more than $3.5 million. Supervised a staff of 110 including a four-man

management team and a head chef. Responsible for hiring, training, and supervision. Shared P&L responsibility; also in charge of

advertising and promotion; oversaw menu planning, food/liquor inventory control, live entertainment and special events.

Improved sales from $2.8 million to $3.5 million by enhancing productivity and reducing costs

Stabilized work force and reduced turnover from more than 100% to less than 15% annually

Education / Certifications

Associate of Arts Degree, Liberal Arts, 1974, EL CAMINO COLLEGE, Torrence, California

Certifications: Management Certification: ABA and Marriott International

Skills: Employee recruiting, training, and empowerment, Strategic planning and implementation, Regulatory compliance, health & safety management Communication skills (verbal/written), Front and back of the house management Productivity and efficiency enhancement

35

Functional Résumé Samples

36

37

FUNCTIONAL RÉSUMÉ #1

MICHAEL TRUE 2810 Riverland Road

Fort Lauderdale, Florida 33312

(954) 111-1111 wf1@yahoo.com

<<Position Title>>

Accomplished and results oriented professional with over ten years of <<>> management experience

Proven ability to lead and direct successful sales-oriented businesses

Adept at motivating commissioned employees

Industry known for dramatic increases in sales and revenue

Marketing Recruiting Strategic Planning Quality Control

Client Relations Process Improvement Budgeting Operations Management

Proposal Preparation Training & Development Incentives Real Estate

Effective Presentations Interviewing Project Completion PC Applications

AREAS OF EXPERTISE

Sales and New Business Development

Managed sales effort and daily operations of multiple teams of representatives, supervisors, and

managers

consistently obtaining and exceeding goals in sales, productivity, service quality, and budget efforts

Recognized within the top 10 branches for sales performance within a regional system of 250+ branches

Exceeded goals by an average of 115% for four consecutive quarters

Produced net real estate revenue $70k and growing to $180k within five years

Project managed construction processes, $150k - $450k budgets, and market research

Aggressively sought new business by networking through chamber of commerce meetings, belonging to several

business and social organizations, and volunteering within the community

Successfully piloted and operated profitable ‘In-store’ banking branches within several urban markets

Management

Mentored, motivated, recruited, and directed exempt and non-exempt staff for a call center focusing on productivity,

service levels, quality control, and providing exceptional customer service

Managed a staff of 8 – 12 full time exempt and non exempt employees in a retail bank branch focusing on

sales, while ensuring operational soundness

Assisted in managing staff of 6 – 10 full time non-exempt employees in a sales and operations focused retail

banking branch environment

Solely responsible for apprehension and conviction of credit car fraud/identity theft ring responsible for over

$100k in losses to the bank

Piloted three successful in-store banking branch outlets exceeding initial goal projections by 200%

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Michael True 2

Operations

Assisted in managing annual budget of over $52 Million and payroll over $4.5 Million

Major strengths were loan and deposit growth ranging from $80 Million - $120 Million in deposit portfolios

Hired and directed business partners, sub contractors, and vendors for 14 different residential construction projects,

managing staff and resources to project completion

Managed high visibility projects including Y2K readiness, representative self-management initiative, training

program development, and merger logistics

Managed $80 Million deposit portfolio and lending authority up to $250k

PROFESSIONAL EXPERIENCE

Owner Operator, Michael Trudeau Real Estate Investments 1999 – 2016

Call Center Leadership, Fleet Bank 1997 – 1999

Branch Management, Fleet Bank 1995 – 1997

Branch Management, Citizens Bank 1994 – 1995

ACADEMIC CREDENTIALS

M.B.A. Southern New Hampshire University Manchester, NH

B.A. Psychology – University System of New Hampshire Plymouth, NH

39

FUNCTIONAL RÉSUMÉ #2

Greg Sanchez

781 N W 7th Court 954-111-1111 Tamarac, FL 33321-8405 email@yahoo.com

Jewelry Customer Service Supervisor. Sales Specialist

Results oriented, dependable professional, enjoy working with the public and dedicated to world-class customer

service.

Excel in fast paced environments, work well with a team or independently to achieve production goals and

consistently exceed quota.

Adept at inspiring confidence, calm under pressure, with accountability, credibility and authenticity.

Neutralized escalated situations and achieve positive outcomes resulting in client retention and referral sales.

Awarded Employee of the month January 2002.

Proficient in MS Word, Excel, Outlook and Windows. Skilled in 10-key touch Blue Pumpkin’s Activity Manager,

Eloyalty, Symposium

High Quality Customer Service Quality Control Order Placement Vendor Relations

Quality Assurance Security Opening & Closing Procedures Compliance

Training New Employees Multi-task Customer Retention Inventory Control

Career Highlights

Implemented an entirely new in-house furniture repair department that went national for company.

Created, implemented and processed Bulk Order procedure for New Gift Card program which were expected to do

$25k and did $110k in the 1st season.

Accurately and confidentially recorded customer’s results.

Filed records, and department records in accordance with company policies.

Learned custom order placements in 10 days and accurately placed up to 100 orders weekly.

Trained new and existing employees.

Distributed viable sales leads to outside sales representative.

Processed 100 calls; processed 45-50 escalated calls.

Processed discounts to customers due to damage resulting in client loyalty and referral based sales.

Experience

Wildcard Systems, Inc. (Efunds, Inc.) Sunrise, FL 7/2000 – 4/2016

Customer Service Supervisor, Customer Service Team Leader & Customer Service Representative

Broward Paper & Packaging, Inc. Oakland Park, FL 12/1998 – 7/2000

Customer Service Representative, Sales Secretary

Sears Logistics Services, Inc. Phoenix, AZ 12/1996 – 7/1998

Dock Clerk, Customer Service representative

Education

Computer Programming – Diploma, Adelphi Business College Phoenix, AZ 4/1990 – 6/1996

Professional Development

Jewelry Finding, Gems, Coin Jewelry Collecting, Jewelry Design, and Jewelry Trade Manuals

40

FUNCTIONAL RÉSUMÉ #3

Sandra Clark

3245 Meadow Road (954) 111-1111

Tamarac, FL 33320 wf1@yahoo.com

PROPERTY MANAGER

Seasoned Professional with 11 years of experience in managing projects in the Residential and Commercial Real Estate industry

CAM & Real Estate Licenses

Upscale Properties Project Management Cost-savings High Quality Customer Service

Strong Work Ethic Tennant Relations Regulatory Compliance Staff Training & Development

Leasing Contract Negotiations Legal Process Property Security

Crisis Management Contractor Oversight Preventative Maintenance Facilities Maintenance & Repair

EXPERIENCE

Managed two CitiBank regional office buildings and acted as CitiGroup Tenant Representative

Maintained Critical Building Systems in CitiGroup Latin American Regional Data Center

Managed 40+ vendors on Construction and Moving Projects -Including Space Reconfigurations

Safety Manager – Ensured environmental standards; Ensured and Trained Fire Safety Compliance

Worked closely with Crisis Management Team and Continuation Of Business Planning

Managed 8-10 building technicians; security, janitorial and landscaping staff

Leased and Managed Executive and Investment Apartment Complexes for Huizenga Team

Set up and managed Corporate Services Call Center

Negotiated UPS renewal contracts resulting in $10K savings

Cost Savings of $18K on Air conditioning contract

Managed 3 million square foot Office Park – 50 Plus Buildings

ANSIN ACCOUNT Miramar, FL

Sunbeam Properties/Development, Inc. Property Manager 07/2006 to 06/2016

CITIBANK ACCOUNT Ft. Lauderdale, FL

Jones Lang LaSalle Americas Facility Manager 05/2003 to 04/2006

Grubb & Ellis Property Solutions Property Manager 06/2001 to 05/2003

Lincoln Property Company Property Manager 05/2000 to 06/2001

HUIZENGA PORTFOLIO Ft. Lauderdale, FL

AutoNation, Inc. Administrative Assistant 06/1999 to 05/2000

Lincoln Property Company Administrative Assistant 03/1998 to 06/1999

Trammell Crow Administrative Assistant 01/1996 to 03/1998

AWARDS

Star Performer Award from Grubb & Ellis

Certificates of Excellence from Citibank

41

FUNCTIONAL RÉSUMÉ #4

Thomas M. Jobseeker 1100 Cameron Court, #108

Fort Lauderdale, Florida 33315 Phone: (954) 111 – 1111 LinkedIn: www.linkedin.com/Tjobseeker Email: TMJobseeker@msn.com

BUSINESS DEVELOPMENT / PURCHASING MANAGEMENT

Dynamic management professional with over 15 years combined experience in business development, strategic sourcing sales and distribution of industrial products. Open-minded leader recognized for creative thinking and effective problem solving. Outstanding relationship-building skills with suppliers, customers and team members. Extensive international business experience in multi-cultural environments with communication challenges.

Computer Proficiency in Word, Excel, PowerPoint, Access, Outlook, Corel Draw, SAP and Internet. Translation-level fluency in English and Spanish, working knowledge of Brazilian Portuguese. Experienced in labor union negotiations, public speaking and multi-media interviews.

CORE STRENGTHS

Strategic Purchasing Business Development Start-up Operations Contract Negotiations

Cost Reduction Budget Management Training & Development International Distribution

Procedure Development Sales Management Industrial Engineering Strategic Planning

AREAS OF EXPERTISE

Business Development and Marketing

Recruited and trained sales team in 2 weeks, surpassing start-up goals by 23%. Led marketing group that introduced “Cobalt” strategy for hacksaw blades, doubling sales in 9 months. Designed hand- cleaner campaign that introduced new product into 135+ hardware stores in 2 years. Translated product catalogs, user manuals, and marketing material saving company 25k per year.

Strategic Sourcing and Purchasing

Procured products from international suppliers with lower prices, saving company 12 –17%. Negotiated terms for national distribution rights of Mitutoya products, increasing revenues 4% in first year. Implemented strategic partnerships with manufacturing partners securing U.S. $ 1.5M government contract. Spearheaded inventory control system reducing excess stock 17% upon first year implementation.

Distribution and Logistics

Implemented automated bidding system for ocean carriers, saving company over 5% in freight costs. Headed design team that applied new stock consolidation system, reducing picking times by 23%. Developed and applied straight-line packing system, reducing errors from 5 to 3 units per order. Increase employee diversity, reducing yearly turnover rates by an average of 15%.

Manufacturing and Industrial Engineering

Increased productivity by automating line-balancing system, reducing changeover times from 5 to 3.5 hours. Reduced defective parts by 4% by implementing preventive maintenance program for bolt machines. Negotiated higher production standards with unions, resulting in 3% increase of productivity levels. Reduced work-related accidents 7% upon implementation of Drug-Free policies.

42

Thomas M. Jobseeker 2 Phone: (954) 111 – 1111 TMJobseeker@msn.com

Public Service

Directed government-owned waste management company, preventing water table contamination. Prevented company bankruptcy through downsizing, resulting in 17% reduction of operating expenses. Designed new pricing schedule, increasing monthly revenues 32% upon implementation. Launched “Strong Bag” campaign increasing public support for company 18 points after 3 months.

PROFESSIONAL EXPERIENCE

National Sales Manager, Rubi Tools USA, Inc. – United States 2001-2016 American Division of European manufacturer specializing in cutting tools for stone, marble, and ceramic materials.

Distribution Manager, Stanley Tools Interamerica Inc. – United States 2000-2001 Export sales division of Fortune 500 hand tool manufacturer covering the Caribbean, Central American, and Latin American markets.

General Manager, EMDELU Corporation – Latin America 2000-2000 4–month public service assignment by Mayor Ronnie Colanzi to take over and restructure waste management company servicing city with population 1.1 M.

General Manager, Grunesi Inc. – Latin America 1993-2000 Wholesale distributor of industrial, agricultural and mining support products with special emphasis on fasteners, measuring instruments and tools.

Operations Manager, Globus LLC. -- Latin America 1987-1993 Nationwide retailer specializing in industrial and agricultural supports products focusing mainly on professional hand tools, fasteners and adhesives.

Plant Manager, Kery Nava Industries – Latin America 1984-1987 High–strength steel wire, nut and bolt manufacturer specializing in fasteners for the metal working and construction industries.

ACADEMIC CREDENTIALS

PROFESSIONAL CREDENTIALS

National Safety Council Certification in Work Safety, First Aid and CPR Ft. Lauderdale, FL - USA Mitutoyo Metrology Certification – Mitutoyo do Brazil Corporation Sao Paulo, Brazil - LAM

B.S. Industrial Engineering – Texas A & M University College Station, TX - USA

Post-graduate Degree in Production Management – NUR University Santa Cruz, Bolivia - LAM

Post-graduate Degree in Strategic Marketing – IDEA Business Institute Sao Paulo, Brazil - LAM

43

FUNCTIONAL RÉSUMÉ #5

Renee Timmons 2000 Apple Avenue, Apt. #123 Fort Lauderdale, Florida 33311

(954) 555-5555 rtimmons@yahoo.com

ACCOUNTING MANAGER

Summary of Qualifications: Over ten years experience in a variety of accounting positions. Excellent team leadership skills and able to communicate effectively with diverse populations. Excel in busy work environments; detail oriented. Highly organized individual who is more than capable of representing the organization in a pleasant and professional manner. Proficient in Microsoft Word, Excel, PowerPoint and Peachtree.

Professional Experience:

Management

Coordinated work assignments for 9 staff. Provided information and training to all new hires. Verified accuracy of documentation.

Purchasing

Tracked and input of purchase orders daily. Received and reviewed vendor reports and invoices.

Payroll and Personnel Verified time cards. Prepared quarterly taxes. Audited travel expense reports. Maintained over 50 personnel files.

Customer Service Greeted customers in person and by phone. Accepted customer payments and resolved account information. Handled customer complaints with diplomacy and efficiency.

Work History: Able Accountant Pompano Beach, Florida Accounting Supervisor August 1994 to January 2016

A-2 Company Fort Lauderdale, Florida Accounting Clerk May 1987 to July 1994

Education: Total Quality Training Pompano Beach, Florida Accounting Management Certification 2002

Broward County Community College Fort Lauderdale, Florida Associates Degree- Accounting 1987

44

FUNCTIONAL RÉSUMÉ #6

CAROL HARDWORKER

carolhardworker@yahoo.com 106-412 Lake Drive Residence: 954. 739. 1234

Lauderdale Lakes, FL 33309 Cellular: 954. 675.1234

ADMINISTRATIVE ASSISTANT 0 CUSTOMER SERVICE SPECIALIST

Dependable and efficient professional, enjoy working with the public and dedicated to high quality customer service.

Proven track record for working effectively with team members.

Awarded the “Best Customer Service Associate” for a period of 2 years.

High Quality Customer Service Inventory Control Organized

Front Desk, Receptionist Functions Office Procedures Strong Attention to Detail

Greeting Customers Data Entry Multi-task

Training New Employees Cash Handling Effective Time Management

CAREER HIGHLIGHTS

Observed, studied and implemented an entirely new filing system for Laboratory Customer Service servicing all 46

Centers located throughout the country whereby ensuring quick and efficient retrieval of all tests results.

Screened over 140 clients on a weekly basis for plasma donation.

Accurately and confidentially recorded customer’s results.

Filed records, charts and department records in accordance with company policy.

Efficiently tracked office inventory resulting in cost-control purchases.

Reviewed and ensured quality improvement of charts and copied records for attorneys.

Trained new and existing employees; integral in motivating team members.

Processed multiple cash transactions daily resulting in a balanced drawer.

EXPERIENCE

NORTH AMERICAN BIOPHARMACEUTICALS (NABI), Boca Raton, FL 1999 – 2016

Administrative Assistant Boca Raton, FL

Biomedical Receptionist Pembroke Pines, FL

Administrative Support Miami, FL

INPHYNET (Humana Health Care Plans), Miami, FL 1995 – 1999

Medical Records Supervisor

CAMBRIDGE HEALTHCARE, Indianapolis, IN 1994 – 1995

Medical Records and Unit Secretary

MED-COR (Nationwide Correspondence), Indianapolis, IN 1993 – 1994

Medical Records Department

ARBOR OF GREATER INDIANAPOLIS HOSPITAL, Indianapolis, IN 1989 – 1993

Secretary

VETERAN’S ADMINISTRATION HOSPITAL, Indianapolis, IN 1987 – 1989

Medical Records Department

EDUCATION

San Antonio Business College (1 year) West Virginia Tech

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Text Résumés

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47

TEXT RÉSUMÉS “INTERNET FRIENDLY”

Many organizations only accept résumé s on their web sites. If you modify your current résumé to be “text only” (remember to save it as a different file), the information can be easily copied into web sites. Sometimes the résumé is copied as a whole item and pasted into a single field (box) and sometimes you need to paste pieces of information into separate fields (boxes).

To upload your résumé in a database or to send your résumé via e-mail, you'll need to save the document in ASCII (plain text) format. Here are some tips:

Courier or another suitable fixed-width font. Fonts like Helvetica or Arial have different widths for different characters and should be avoided. Using spaces with the correct line length will make the text align properly.

Content Include appropriate keywords

Typeface Use 10-point Courier New and set the page width

at 4-3/4". Save the file as "Text with Line Breaks" to put a hard return at the end of each line.

Use capital letters for section headings

Format Place your name on the top line - use separate

lines for your address

Avoid tabs, bullets, graphics, boxes, underlining, shading and horizontal or vertical lines

Asterisks can be used in place of bullets

If the design of your hard copy résumé includes columns, bullets or graphics, use a less complex layout for your e-mail version. Take advantage of ASCII characters like dashes (-), asterisks (*) and arrows (>) and limit the use of bold and italics

Use both abbreviations and spell out terms, degrees, certifications etc. - both are required for keyword searches – i.e., CPA (Certified Public Accountant)

Vertical Alignment - Achieve alignment vertically by using an equal number of spaces from the left-hand margin. Tip - Be sure to convert all the text in your résumé to 10-point

ANNE E. BATES

16th East Street

Anywhere, FL 33301

SKILLS SUMMARY

* Reporter with nine years experience

in newspaper and broadcast journalism

* BA - Bachelor of Arts in

Communications

* Features editor and political

columnist

* Fluent in Spanish

* Skilled in use of word processing

and office software

EDUCATION

FSU, Tallahassee, Florida

BA - Bachelor of Arts in

Communications

June 2013

Journalism Award, 2013

EXPERIENCE

1995-present

Reporter

The Sun Sentinel, Ft. Lauderdale,

Florida

Cover local politics. Write regular

column on political elections and

events.

Summer 2011

Intern

WXCL Channel 52, Tallahassee, Florida

Completed a summer internship in

broadcast journalism and covered

local new stories.

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RÉSUMÉ - WORD DOCUMENT FORMAT (BEFORE)

Name Address wf1@hotmail.com Ft. Lauderdale, FL 33311 (954) 111 - 1111

Certified Public Accountant Senior-level Accounting Professional with excellent qualifications in accounting, billing, customer service and financial

reporting. In-depth knowledge of generally accepted accounting principles. Proven ability to work under pressure with

attention to detail and meeting critical deadlines. Highly developed skills in analyzing/interpreting/summarizing data and

problem solving.

Advantage, Microsoft Word, J.D. Edward, Excel, ATB, Great Plains and ATS

Certified Public Accountant Florida and Michigan

Internal Controls Implementation Profit and Loss Evaluation Forensic Accounting

Compilations and Reviews Billing Financial Analysis

General Ledger Maintenance Investment Strategy Auditing

Budgeting and Forecasting Accounts Payable Training

Research and Analysis Accounts Receivable Supervising

Career Highlights

Analyzed service delivery processes and implemented cost savings - reduced expenses by 15%. Supervised A/R and

Revenues unit, monthly invoicing of 55,000 customers, accounting close and revenue reporting. Developed and

controlled an $800,000 budget.

Performed audit, review and tax engagements, for profit and not-for-profit companies. Embraced customer service

when delivering financial reports, or tax returns to clients by discussing financial conditions and tax strategies.

Directed staff and implemented accounting polices and procedures for a not-for-profit corporation, which reduced

accounting, close workload by 37%. Enabling balance sheet and operating accounts to comply with bond covenants.

Designed and implemented accounting polices and control procedures, reduced bookkeeping and audit costs by 30%.

Developed and controlled a $2M budget. Prepared and submitted financial statements to Grantor and Foundations.

Managed the finance department. Implemented new accounting and cash management systems. Increased investment

income by 20%. Negotiated a repayment plan for long-term liabilities, which provided operating capital during a slow

growth period.

Experience

Accountant IV Bricke Services Pompano Beach, FL 12/07– 04/16

Accounting Manager Southeast Center Detroit, MI 01/03- 10/07

Accountant City of Detroit Detroit, MI 04/99 - 11/03

Education

Post Degree Course Work, FAU Boca Raton, FL Present

B.S. Management Science, University of Detroit Detroit, MI 2004

49

RÉSUMÉ - TEXT DOCUMENT FORMAT (A F T E R)

NAME

Address

wf1@hotmail.com

Ft. Lauderdale, FL 33311

954 111-1111

CERTIFIED PUBLIC ACCOUNTANT

Senior-level Accounting Professional with excellent qualifications in accounting,

billing, customer service and financial reporting. In-depth knowledge of generally

accepted accounting principles. Proven ability to work under pressure with attention to

detail and meeting critical deadlines. Highly developed skills in

analyzing/interpreting/summarizing data and problem solving.

*Advantage, Microsoft Word, J.D. Edward, Excel, ATB, Great Plains and ATS

*Certified Public Accountant Florida and Michigan

CORE STRENGTHS

-Internal Controls Implementation -Profit and Loss Evaluation

-Forensic Accounting -Billing

-Compilations and Reviews -Financial Analysis

-General Ledger Maintenance -Investment Strategy

-Auditing -Budgeting and Forecasting

-Research and Analysis -Supervising and Training

CAREER HIGHLIGHTS

*Analyzed service delivery processes and implemented cost savings - reduced expenses by

15%. Supervised A/R and Revenues unit, invoicing of 55,000 customers, accounting close

and revenue reporting. Developed and controlled an $800,000 budget.

*Performed audit, review and tax engagements, for profit and not-for-profit companies.

Embraced customer service when delivering financial reports, or tax returns to clients by

discussing financial conditions and tax strategies.

*Directed staff and implemented accounting polices and procedures for a not-for-profit

corporation, which reduced accounting, close workload by 37%. Enabling balance sheet and

operating accounts to comply with bond covenants.

*Designed and implemented accounting polices and control procedures, reduced bookkeeping

and audit costs by 30%. Developed and controlled a $2M budget. Prepared and submitted

financial statements to Grantor and Foundations.

*Managed the finance department. Implemented new accounting and cash management systems.

Increased investment income by 20%. Negotiated a repayment plan for long-term

liabilities, which provided operating capital during a slow growth period.

EXPERIENCE

Accountant IV Bricke Services Pompano Beach, FL 12/99 - 07/16

Accounting Manager Southeast Center Detroit, MI 01/03 - 10/07

Accountant City of Detroit Detroit, MI 04/99 - 11/03

EDUCATION

Post Degree Course Work, FAU Boca Raton, FL Present

B.S. Management Science, University of Detroit Detroit, MI 1984

50

51

Templates

52

COMBINATION OR CHRONOLOGICAL RÉSUMÉ TEMPLATE

NAME _________________________________________

ADDRESS ______________________________________

CITY, STATE, ZIP _________________________________

HOME PHONE __________________________ CELL PHONE

EMAIL

JOB TITLE

CAREER SUMMARY STATEMENT:

SKILLS:

53

WORK HISTORY: (most recent job first-go back 10 years)

COMPANY ______________________________________

JOB TITLE ________________________________ DATES

JOB DESCRIPTION (use action words) _______________________

__________________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________________

___________________________________________________________________________________________________

ACCOMPLISHMENTS _____________________________

_______________________________________________

_______________________________________________

_______________________________________________

_______________________________________________

_______________________________________________

_______________________________________________

_______________________________________________

COMPANY ______________________________________

JOB TITLE ________________________________ DATES

JOB DESCRIPTION (use action words) _______________________

ACCOMPLISHMENTS _____________________________

_______________________________________________

_______________________________________________

_______________________________________________

_______________________________________________

_______________________________________________

_______________________________________________

54

COMPANY ______________________________________

JOB TITLE ________________________________ DATES

JOB DESCRIPTION (use action words) ________________________________

______________________________________________________

______________________________________________________

______________________________________________________

ACCOMPLISHMENTS

EDUCATION:

SCHOOL DATE

DEGREE/CERTIFICATE

SCHOOL DATE

DEGREE/CERTIFICATE

SCHOOL DATE

DEGREE/CERTIFICATE

55

MILITARY (Experience, Branch, Classifications, dates)

OTHER RELEVANT INFORMATION (if it supports the JOB TITLE)

Any of these additional headings can be included in the top 1/3 portion of your résumé OR following the Work History section:

AWARDS & RECOGNITIONS

VOLUNTEER EXPERIENCE

PROFESSIONAL AFFILIATIONS/MEMBERSHIPS/LEADERSHIP ROLES

TECHNICAL EXPERTISE/COMPUTER SKILLS

LICENSES, ACCREDITATIONS AND CERTIFICATIONS

56

FUNCTIONAL RÉSUMÉ TEMPLATE

NAME ________________________________________

ADDRESS ______________________________________

CITY, STATE, ZIP __________________________________

HOME PHONE _______________ CELL PHONE

EMAIL ________________________________

JOB TITLE

SUMMARY OF QUALIFICATIONS:

CORE STRENGTHS:

•

•

•

•

PROFESSIONAL EXPERIENCE: AREA #1 (i.e. Management, Purchasing, Payroll, Customer Service)

57

AREA #2 (i.e. Management, Purchasing, Payroll, Customer Service)

AREA #3 (i.e. Management, Purchasing, Payroll, Customer Service)

AREA #4 (i.e. Management, Purchasing, Payroll, Customer Service)

WORK HISTORY: (most recent job first-go back 10-15 years)

COMPANY #1 ________________________________ CITY, STATE _

JOB TITLE DATES

COMPANY #1 ________________________________ CITY, STATE _ JOB TITLE __________________________________ _______ DATES

COMPANY #1 ________________________________ CITY, STATE _

JOB TITLE DATES

COMPANY #1 ________________________________ CITY, STATE _

JOB TITLE DATES

58

EDUCATION:

SCHOOL ____________________________________ CITY, STATE

DEGREE/CERTIFICATE _____________________________ Date _

SCHOOL ____________________________________ CITY, STATE

DEGREE/CERTIFICATE _____________________________ Date _

SCHOOL ____________________________________ CITY, STATE

DEGREE/CERTIFICATE _____________________________ Date _

MILITARY (Experience, Branch, Classifications, dates)

OTHER RELEVANT INFORMATION (if it supports the résumé JOB TITLE):

Any of these additional headings can be included in the top 1/3 portion of your résumé or following your WORK HISTORY.

AWARDS & RECOGNITIONS

VOLUNTEER EXPERIENCE PROFESSIONAL AFFILIATIONS/MEMBERSHIPS/LEADERSHIP ROLES TECHNICAL EXPERTISE/COMPUTER SKILLS LICENSES, ACCREDITATIONS AND CERTIFICATIONS

59

Cover Letter Tips &

Cover Letter Samples

60

61

COVER LETTER TIPS

1. Address your letters to individuals. Use names. Make an intense effort to find the name and correct job title and address of the person who will receive your letter.

2. Name-drop early in the letter. The #1 door opener is the name of a person the reader knows. Struggle to find a connection.

3. State your objective in the first paragraph.

The employer is asking, “Why are you sending me this letter?” Answer the question as soon as possible.

4. Emphasize your skills and quantify your relevant accomplishments. Showcase your skills and accomplishments. Measure them in some way---numbers, dollars, or percentages.

5. Keep your letter focused on the employer. A “me-me” letter puts you “out-out” of the running. Focus on how you meet the employer’s

needs, not visa versa.

6. Research companies and reflect findings in your letter. Businesses not only are getting more selective about hiring good workers, they want their

good workers to hit the floor running. Exhibiting knowledge of the company and its mission statement shows you’re a fast starter.

7. Establish your credibility by using industry-specific terms (keywords). Using industry terminology demonstrates your knowledge of the field.

8. Limit your letter to one page. The reader may have hundreds of letters to plow through. Get it said on one page---unless you’re using a cover-letter-and-résumé combination.

9. Be friendly. Show personality. Mention prior meetings with the reader or some fact connected to the

target organization. Be complimentary.

10. Make your letter easy to read. White space is royal. Leave margins at least 1 inch wide. Choose sharp, simple, clean typefaces for your letter and strive for a good visual organization.

62

AD RESPONSE LETTER #1 Your Name Your Address Your Phone Number

April 17, 2016

Mr. Joe Smith President ABC Company

1234 Main Street Fort Lauderdale, FL 33301

Dear Mr. Smith:

I am very interested in being considered for the Office Manager position, which was recently advertised in the Sun Sentinel newspaper. I can offer you more than 20 years of professional office experience.

As you can see from the enclosed résumé, I have worked at Holy Cross Hospital for the past 13 years, with most of those years devoted to the Medical Research Department. Throughout my career I have had the opportunity to develop my skills and expertise in the areas of medical records management, transcription, office management, staff supervision and training. Although I am still employed at Holy Cross, my position in the Medical Records Department was eliminated late last year. During the past year, Holy Cross decided to outsource its transcription service, which resulted in my position elimination.

I have always enjoyed my work and look forward to continuing my career in the healthcare field. I have a high degree of motivation, am detail-oriented and have excellent organizational and communication skills.

I am very excited about this opportunity and would like to meet with you to discuss your needs and my qualification in more depth. I will follow up this correspondence next week to hopefully arrange a convenient interview appointment.

Thank you for your consideration.

Sincerely,

Gerry Jobseeker, RHIT, CMT

Enclosure

63

AD RESPONSE LETTER #2 Your Name Your Address Your Phone Number

April 17, 2016

Mr. Joe Smith HR Director ABC Company 1234 Main Street

Fort Lauderdale, FL 33301

Dear Mr. Smith:

This is in reply to your advertisement for an Accounting Representative, which appeared in the Miami Herald on April 13, 2016. As the following comparison illustrates, my experience and background match this position’s requirements. YOUR REQUIREMENTS MY QUALIFICATIONS

1. Three to five years accounting 1. Five years in-depth accounts experience. Results

experience achieved in reducing costs and improving inventory control for three years.

2. Strong communication skills 2. Proven excellence in ongoing oral and written communications with clients and staff. Developed and presented operational procedures and accounting manuals.

3. Knowledge of accounting systems 3. Experienced in day to day processing of accounting system. This includes generating output. Updated existing system to provide greater operational flexibility.

I look forward to discussing my background and accomplishments with you and learning more about your needs. I will call next week to arrange a time to meet. I can be contacted during the day at 954-555-5555 or on my cell at 954-555-5555.

Thank you for your consideration.

Sincerely,

Thomas Jobseeker

Enclosure

64

TARGETED LETTER OF INTRODUCTION

Your Name Your Address

Your Phone Number

April 17, 2016

Joe Smith

Chief of Police North Pines Police Department 1234 Main Street Fort Lauderdale, FL 33301

Dear Chief Smith:

I am interested in pursuing a law enforcement position with your department and have enclosed my résumé for your review.

With a background in the security field and in emergency medical care, I have had a great deal of experience in protecting the public’s safety and welfare. In tense situations I remain clam and poised, and confidently take control. My ability to quickly assess and effectively react to crisis has led to several promotions and increased job responsibilities.

My work-related accomplishments include the following:

Supervised up to 15 security officers responsible for the safety of 20,000 to 45,000 amusement park guests daily; handled diverse security emergencies, including those related to drugs, drinking, fighting and lost children.

Deterred internal and external theft at a major department store; apprehended over 70 shoplifters in a two-year period and was selected to monitor employees suspected of theft.

Managed a wide range of medical emergencies, working cooperatively with law enforcement officers and paramedics.

Oriented new employees to their positions and clarified company policies and procedures.

Documented all security/medical incidents thoroughly and accurately.

If you are in need of a law enforcement officer with a strong sense of community, the desire to work toward a safe, crime-free environment, and an academic background in criminal justice, please contact me for an interview. I am confident that I will be an asset to your department.

Sincerely,

Lawrence D. Enforcer

Enclosure

65

COLD CALL LETTER

Your Name Your Address Your Phone Number

April 17, 2016

Ms. Jane Robbins Vice President of Technical Support ABC Company 1234 Main Street Fort Lauderdale, FL 33301

Dear Ms. Robbins:

I am exploring employment opportunities as a technical support specialist where I can merge my customer service skills and interest in technical fields. ABC Company seems to offer such an opportunity.

I have enclosed my résumé, which outlines my dedication, qualifications, and credentials in this field. I appreciate your taking the time to review it.

You will notice that I have an outstanding background in customer service and am especially skilled in my ability to build relationships, solve problems, and implement organizational methods. It is my goal to transfer these skills to a technical market. Toward that end, I am pursuing educational training in telecommunications to increase my technical skills and knowledge.

My success in the past and my future successes stem from my strong commitment and sense of professionalism. I maintain high work standards and have always served as a positive role model and motivator to other employees.

I look forward to speaking with you personally so that we may discuss the specific needs of ABC Company and how I can fulfill them. I will be calling you next week to set up an appointment. In the meantime, if you have any questions or would like to contact me in advance, I can be reached at the number above.

Sincerely,

Victoria Jobseeker

Enclosure

66

THANK YOU FOLLOW-UP LETTER

Your Name Your Address Your Phone Number

April 17, 2016

Mr. Joe Smith

Finance Director ABC Company

1234 Main Street Fort Lauderdale, FL 33301

Dear Mr. Smith:

It was a pleasure meeting you last Friday to discuss the credit position at ABC Company. I greatly appreciate the time you spent with me and the valuable information you offered about the position’s various duties and responsibilities. It was a most informative and interesting interview.

Upon reflection of our discussion, I feel confident that my background and qualifications would make a positive contribution to your company. My experiences and accomplishments in credit and credit management closely parallel the defined objectives and expectations of this position. The international aspect of the business is of particular interest to me as I strive for continued professional growth and to expand my knowledge base.

I hope that my responses to your questions and my credentials relative to the job requirements were satisfactory and that a mutually beneficial working relationship will result. I look forward to hearing from you in the near future.

Thank you again for your time and consideration!

Sincerely,

Mary Applicant

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NOTES

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NOTES

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Learning Basic PC Skills - 2014

Page I 36

Find us at:

CareerSource Broward CareerSource Broward CareerSource Broward North Center Central Center South Center 2301 W. Sample Rd., Bldg. 4, Suite7A 2610 W. Oakland Park Blvd. 7550 Davie Road Ext. Pompano Beach, FL 33073 Ft. Lauderdale, FL 33311 Hollywood, FL 33024 (954) 969-3541 (954) 677-5555 (954) 967-1010

www.careersourcebroward.com

An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.

Use your smart phone now to find out about times and locations for all

of our valuable workshops!