Writing part

BEC 中级 写作句型集锦 • 1. 信件的开头：

We are writing to enquire about…

We are writing in connection with…

We are interested in … and we would like to know…

Practices

• 1. You want to know the prices of some air conditioners.

• 2. You saw an advertisement in the newspaper yesterday and you want further information.

• 3. You want to know if the company you are writing to organizes holidays to Africa.

2. 回信的开头：

Thank you for your letter of (date)

We have received your letter of (date)

asking if …enquiring about …enclosing …concerning …

Practices• 1. A company wrote to you on 23 July. They

wanted to know if you sell photocopiers.• 2. A man wrote to you on 18 December. He

wanted employment with your company. He also sent his curriculum vitae.

• 3. A company sent you a fax on 3 June. They wanted to know if you were going to the marketing conference in London.

• 4. A woman telephoned you this morning. She wanted to know if her order No. 599 had arrived.

3. 信件的结尾：• 一般结尾：• I look forward to receiving your reply/ order/ products/ ect.• Looking forward to hearing from you.

• 如果你在信件中提供了信息：• I hope that this information will help you.• Please contact me if you need any further information.• Please feel free to contact me if you have any further

questions.• Please let me know if you need any further information.

4. 引入主题句：

• With reference to …

• Further to …

• With regard to … （一般不用做信头）• I am writing in connection with …

• Following

Practices: How would you start a letter about each of the following?

• 1. An invoice (No. 679) for a photocopier—in bad order when the goods arrives

• 2. A meeting you had with the addressee on Jan. 16th—give a special offer

• 3. an advertisement in The Times ( 《泰晤士报》 ) newspaper

• 4. An application for a post as secretary in your company

• 5. A fax order for six computers that you received today—out of stock

5. 告知好、坏消息：• Good news ：

• Bad news:

I am pleaseddelightedhappy

to tellinformadvise

you that …

I regretam sorry

to tell informadvise

you that …

We regret that …

Practices• a. _________________ your order for some cupboards,

__________we have had to increase the price.

• b. ___________your application for a post as secretary， _______________ that we would like you to start work as soon as possible.

• c. ___________ your application for a post as secretary, __________ that you were not successful.

• d. __________ our telephone conversation this morning, __________ that your car is now ready for you to collect.

6. 说明你所能做的和不能做的：• We are unable to …• We are able to …• We have been forced to…

• Practices: • 1. You cannot lower your prices.• 2. You have had to raise your prices because the

government has increased the sales tax.• 3. However, you can give them a discount of 5% if

their order is for more than $8,000.• 4. With regard to their second question, you cannot

accept payment in Egyptian pounds but you can accept US dollars or Euros.

7. 说明原因：

This is owing to …due to …a result of … because of …

注意：

如果想在表述原因时使用动词，则加上the fact that 的从句。

Practices

• 1. increase prices— fall of the dollar

• 2. Delay the delivery of the goods— strike by airline pilots

• 3. Increase all salaries by 10%— rise in sales

• 4. Cut all salaries by 10%— fall in sales

• 5. Cannot deliver your new order— we have not received your payment for the last order

• 6. Cancel the meeting— a lot of staff have been ill

8. 请求采取行动：

Please could you …We would be grateful if you could …We would appreciate it if you could

…

as soon as possible.without delay.immediately.

Practices

• 1. You have seen an advertisement in the newspaper for a post as office manger. You want an application form.

• 2. The photocopier in your office has broken down. You want to have it repaired, quickly.

• 3. You have moved your office and you want the post office to forward your letters to your new address.

• 4. You want the telephone company to put another telephone in your office. You need it urgently.

• 5. You have written to a company and you want them to reply quickly.

9. 抱歉：We must apologize for …We apologize for …We are extremely sorry for …注：以上句型后请使用动词 ing 形式。以上句型中的 for 可以换成 that ，用从句表达。解释问题的原因后在信的结尾处再次表达歉意。

再次抱歉用语：Please accept our apologies once again.We hope that this has not caused you any inconvenience.With apologies once again.

10. 要求提供信息：Please could youWe would be grateful if you could……We would appreciate it if you Could……

give us further details about ..inform us (about/if) …let us know ( about/if ) …

We would like to know ( about/if ) …

Practices • 1. You wrote a letter to someone and they haven’t

replied. You want to know if they received the letter. • 2. A businessman is going to your country. He wants

you to get a visa for him. You need all the details about his passport (his nationality, date of birth, where his passport was issued, and when it expires).

• 3. You want to know about the same businessman’s flight (flight number, date and time of arrival).

11. 轻度抱怨• Unfortunately, something is wrong.

• Practices:• 1. A company has sent you a bill for the wrong goods.• 2 ． Your new photocopier has broken down. You have

to write to the company who sold it to you.• 3. Two temporary secretaries do not speak English. You

have to write to the agency who sent them to you.• 4. You keep receiving letters for someone else. You

have to write to the post office.

12. 提醒某人对某事的注意 I should like to draw your attention to (the fact

that)…

I should like to point out that …

• 如果你提醒的事情对方已经知道（你想表达你的生气）：

I should like to remind you that…

I hope that it is not necessary to remind you that …

Practices • 1. One of your staff keeps parking his car in front

of the main door, the space which is reserved for the MD (managing director 总经理 ).

• 2. Someone is interested in purchasing a large quantity of your cameras. Tell him about 25% discount for large orders.

• 3. One of your staff arrives half an hour late for work every day. (She should start at 9.30.)

• 4. Someone is interested in your products. Tell him that you guarantee that your prices are the lowest in the country.

13. 要求某人采取行动• We must insist that …DO…

（ DO 指 动 词 原 型 ）

e.g. We must insist that you deliver the goods immediately.

14. 警告 • Unless…/If…(not)…, we will be forced to …

• Practices:• 1. A company that has not paid your bill• 2. Another company that is using your company’s car

park• 3. An employee who always arrives late for work• 4. A builder who has left a lot of their tools in your

office

15. 强烈抱怨 • a. 阐述发生的问题： e.g. It is now over nine months since we placed this

order and we are still waiting for the cabinets.• b. 使用句型 12 ： e.g. I should like to point out that we have already paid

for these cabinets.• c. 使用句型 13 ： e.g. We must insist that you deliver them immediately.• d. 使用句型 14 ： e.g. Unless we hear from you within 7 days we will

take legal action.

火眼金睛• 1. When your machine breaks down, please

tell us we’ll send our workers to your house to have it repaired as soon as possible.

• 2. If there is anything I haven’t made clear, please contact us.

• 3. I was so sorry when I heard that your delivery arrived late.

火眼金睛

• 4. We are looking forward to hearing more from you.

• 5. We are sorry that quality is not good enough but we don’t think it’s our fault.

• 6. I can’t get the report to you because I’m so busy these days.

BEC 中级写作—题型集锦• Part 1• Business correspondence:• Functions: Giving instructions, explaining a

development, asking for comments, requesting information, agreeing to requests.

• Response: note, message, memo, e-mail. (40-50 words) neutral and informal

• 考生首先要明白题目赋予写作者的身份，然后确定短文中必须包含的题目指定的要求 ; 最后考虑语言是否流畅，是否有语法错误、拼写错误等。

具体评分标准• 1. 是否完成题目要求• 所有内容点是否包含在文章内• 语言是否规范、自然；错误的多少• 是否灵活运用语言，词汇量• 问题是否组织得当，逻辑性、格式是否适当• 2. 给读者的感觉 Band 5: 极佳 Band 4 ：良好 Band 3: 较好

Band 2: 不佳 Band 1: 极差

提高写作技巧• 1. 写作的基本模式和框架是怎样的，结构是

怎样安排的，应该写什么不该写什么。• 2. 动笔写，养成数字数的习惯， 每写完一

段 / 一句， 粗略估计一下字数。 。• 3. 把历年真题和模拟卷子上的所有作文题目

都写了（大约有二三十篇）。每一篇写作的过程中，不翻看任何参考范文或资料，独立完成。写完之后，再对照范文进行比照，找出自己的不足，进行修改。 痛苦

称呼与结束语之间的对应

Dear Sir or Madam Yours faithfully

Dear Mr/ Ms/ Mrs/ Miss Smith Yours sincerely

Dear John Best wishes/ regards

日期规范• 12 06 2003

• BE ： 6 月 12 日• AE ： 12 月 6 日• CORRECT: 12 June, 2003 或 June 12,

2003

• 月份使用大写字母• 天后不用加 th, rd, nd 或 st.

1 ． Memo • Memo 格式 ( 养成习惯， 全部左对齐 ) • To: Mike Lee, Account Manager （客户经理） (title ， optional)• From: the same as above• Date: 21 May, 2010 ( 不要用数字表示月份 )• subject: 1. no more than 5 words 2. n.+n. Changes of Meeting/ Apologies for

Delay/ Announcement of Christmas Party/ Promotion of Staff/ Participation in Training Programmes

adj. + n. E.g. personal mobile• body

审题顺序• Ask yourself the following questions:• Who are you?

• Who do you write to? Subordinate ， superior, colleague, or a customer.

• What is it about? Bad/good news, expressing gratitude or scolding…

• How many key points should be presented?

• Point sequence—logic

注意事项 • 1 ．尽量不要抄题干的单词， 请换词。如 announce

that 可替换为 notify you that/ inform you that/ tell you that/ let you know that 等。

• 2. 在商务写作里， 可以用 we 的地方， 尽量用 we。

• 3 ．用被动表示更正式， 而主动是更偏向意愿。• 4 ．具体到几点时，一定要说明 am or pm 或者用 24小时制。

• 5. 一定要控制好字数，不要多，也不要少！！！

Practice 1

You are the training manager of a company which has won a large export order. You have been asked to organize foreign language training for some of your staff.

· Write a memo to staff · Explaining why the courses are necessary · Saying which members of staff should attend · Announcing when the course will start

Practice 1

MEMO

To: Sarah Peterson

From: Brian McKeethy

Date: 28 September 2008

Subject: Language Training

Key to practice 1MemoTo: Sarah PetersonFrom: Brian McKeethyDate: 28 September 2008Subject: Language Training As you know, we have received a large export order for our major product, and servicing that order is going to require international communication. I am therefore organizing courses in Business Correspondence and Telephone English for the staff in Marketing, Sales, and Shipping . Courses begin next Monday from 4 pm to 6 pm.  Your attendance is required.

Practice 2

You are a director of a manufacturing company. A foreign delegation will soon be visiting the company. You are responsible for supervising arrangements for the visit.

Write a memo to the office manager of your company:

· saying when the delegates will arrive

· explaining what he should show them

· telling him the arrangements for lunch

Key to practice 2

MemoTo: Jerry CarterFrom: Susannah CowleyDate: 11 September 2010Subject: Foreign DelegationThe delegation is due at 9:30 next Friday morning. They’ll be interested in seeing the production plant, and I suggest you also take them to the R&D section. We’ll have lunch at the Shuntai Hotel at 1 pm, and of course you are invited to join us.

Practice 3 You are Head of Research for an international car

manufacturer. You have to make an urgent trip tomorrow to visit Pierre Blanco, a colleague who works for a subsidiary.

• Write a memo of 40-50 words to your secretary:• telling her who you are going to see and when• asking her to book flight tickets and accommodation• telling her what work you would like her to do in

your absence.

Possible answer to practice 3

I need to have an urgent meeting with Pierre Blanco of our Paris office tomorrow. Please book a return ticket to Paris and a hotel room for me as soon as possible. During my absence, please keep me informed of the progress of the project. If there is anything urgent, give me a phone call.

2. Note

Message

To: Date: ______

Message

Telephone MessageFor: From: Tel.: Message:

Action required: Please call back Caller will call back later No action requiredMessage taken by:

Date Time_______________

Practice 1

You are the factory manager of a car company. You are waiting for urgently needed components from your purchasing department.

Write a note to Mr Grayson, the Assistant Purchasing Manager:

• enquiring about the reason for the delay;• stating when the components are needed;• suggesting a meeting to discuss future deliveries.

Key to practice 1

Message

To: Grayson Date: 21 November 2009

Message

I am writing to enquire about the reason of the late delivery of the components in order NO.123. We need the components by next Monday. We appreciate you will deliver the components before Monday. In order to smooth our cooperation, I suggest that we have a meeting to discuss future deliveries.

Practice 2

You are a manager in a large retail company. The

directors have recently decided to introduce a staff

suggestion scheme (员工建议计划 ). You have been

asked to organize the introduction of the scheme.

Write a note to your assistant:• saying when the scheme will begin• explaining the purpose of the scheme• asking him to inform staff about the scheme

Key to practice 2

Notepad

To: Shaun

From: Carol

We’re introducing the new staff suggestion scheme on 1

May. We want all staff to think about improvements to

working conditions, productivity, customer relations, etc.

Could you please email everyone about it, and tell them that

suggestions should be put in the box in reception.

3. E-mail To:

From:

Date

Subject

cc

Attachment: (Attached you will find the agenda. /Please find attached the agenda/I am attaching the agenda

Dear/to whom it may concern

main body

best wishes

signature (electronic signature)

name

title

Practice 1 You are the CFO for a multinational company. You

have been asked to go to a senior staff meeting at your company’s head office in New York to make a keynote speech on management accounting. You cannot go, but you have prepared a presentation for the meeting.

Write an E-mail to Mary King, who is organizing the meeting:

• apologizing for not being able to go to the meeting• explaining why you cannot go• saying what you propose to do Write 40-50 words.

Key to practice 1To: Mary King

CC.

Subject: keynote speech

Dear Ms. KingThank you for inviting me to make a keynote speech at the company’s senior staff meeting. However, I must apologize for the fact that I will be unable to attend the meeting since I have to (fly to London to) attend an international conference. I have prepared a presentation (on management accounting) and my assistant, Mr. Johnson, has been delegated to (attend the meeting in my place and) make the presentation. I wish the meeting a whole/great success.Yours sincerelyJames Spencer

Practice 2

You would like to go to a seminar on presentation skills. Write an email to your line manager:

• requesting time off work to go to the seminar

• saying when the seminar is

• explaining why you want to go

Write 40-50 words on a separate sheet.

Key to practice 2

To: Jason@hotmail.comSubject: Presentation Seminar

Dear Mr. Jason,For the increasing workload concerning/about presentation, I sense the need to join a related seminar.This seminar is hosted by New-Oriental and composed with/of details of presentation, which is believed to be valuable to my future work. May I ask your permission for a day off to attend this event? Best wishes,Jorvik

BEC 中级写作—题型集锦• Part 2• Correspondence: e.g. explaining, apologizing,

reassuring, complaining• Report: describing, summarizing• Proposal: describing, summarizing,

recommending, persuading• Neutral and formal• 写信时要注意信的格式，适当地分段会使得看时感觉更好。一般一个主题成一段。

1. Letter

• To start: Dear Sir or Madam:/ to whom it may concern: /

VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss

• The reference:( 如果之前有联络， 一定要提出， 不然不礼貌 ) Thanks for your email/ thank you for writing to

us/ With reference to your advertisement/ your phone call today, / as per our call/

• Main body• The Reason for Writing I am writing to enquire about/ apologize for/ confirm

/request • Requesting Could you possibly…?

I would be grateful/ thankful if you could… We would greatly appreciate it if… • Agreeing to Requests I would be delighted to… announce that… I would be glad to offer…/ grant• Giving Bad News Unfortunately,

we are sorry to It is regretful to learn of..

• Enclosing Documents/attachment Please find enclosed……

Enclosed you will find……

• Reference to Future Contact I look forward to hearing from you soon/ meeting you next

Friday/ seeing you next Thursday.

• The Finish Please contact us again if we can help in any way. Please don’t hesitate to contact us again if any problem arises.这个特别对客户的信， 多数都有。

• Yours faithfully/regards/best regards

• Signature

Enquiry letter

• 常用句型：• I am writing to enquiry about …

• I am interested in your …

• I would be very grateful if you could send me …

• I would like further information about …

Practice 1• The company you work for is expanding rapidly and is

looking for new premises. Your Managing Director is interested in Waterside Industrial Park, and has asked you to write a letter to find out more information.

• Read Waterside Industrial Park’s advertisement below, on which your Managing Director has already made some notes.

• Then, using all your Managing Director’s handwritten notes, write your letter to Rosemary Brown at Waterside Industrial Park.

• Do not include postal addresses.• Write 120-140 words on a separate sheet.

WATERSIDE INDUSTRIAL PARK

A variety of large and small units available.Financial help available for many companies moving to the area.Excellent road and rail links with all parts of the country.Skilled labor force for manufacturing or service sector business.

For an information pack, please contact: Rosemary Brown

Waterside Industrial Park

Phone (11) 8008866

Fax (11) 323 6644

Who could qualify?

Which other firms are in the area?

Sizes ?

Labor costs compared with other areas?

Ask for this?

Key to practice 1• Dear Mrs Brown• With reference to your advertisement in the local newspaper, I

would like to have more information about the Waterside Industrial Park.

• Could you tell us which other firms are in the area, and what are the sizes of the units available for rental.

• Regarding the financial help mentioned, could you inform us who would qualify for it and how to apply.

• Another point to clarify is the skilled labor costs compared with other areas.

• Finally, we would be grateful if you could send us the information pack to our address.

• We look forward to hearing from you soon.• Yours sincerely• Alya Maideen

Reply letter • Dear Mr Yamaguchi,• Thank you for letter dated 27 July 2005, in which you put

forward some suggestions for the proposed visit to our company.

• There are, however, a few changes which I would like to make to your suggestions.

• *• *

*• *• In order to confirm the above arrangements, I suggest that we

discuss these over the telephone at your earliest convenience.• I look forward to your early reply.• Your sincerely,

Letters of complaint

• 常用句型：• I am writing to complain about …

• I am not satisfied with …

• I must therefore insist that …

Practice 1

• You recently attended a one-day training course on health and safety. You were disappointed with the course and you have decided to write a letter of complaint to the training company.

• Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement.

• Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services.

• Do not include postal addresses. Write 120-140 words on a separate sheet.

GBG Certification ServicesGood for business, good for you.

Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff.

Our one-day courses include:Experienced and highly-qualified trainersHigh-quality information packsSmall groups (maximum 8 people)Price includes lunch and refreshmentsAll one-day courses run Monday-Friday from 9.30-17.00.

For more information contact:Mora GeddingsGBG HouseSummerfield RoadOxford OX8 4DN

trainer was sick -replacement poorpile of loose

photocopies!not true! explain what was

wrong with lunch

started late

Sample letterDear Mrs Geddings,I write regarding a training course on health and safety which I attended 27 November.When I booked this course, I chose your company as it came highly recommended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of loose photocopies, which was not promised. The class was supposed to be about 8 people but in mine there were about 15. Finally, I should make it clear that the class started 1 hour late, and the lunch that was served, was cold.I am sure you can understand my disappointment. I would therefore be glad if you could investigate this matter.I look forward to hearing from you.Yours sincerely,Lisa KostevskaCabin Attendant

Letters of apology

• 常用句型：• I am writing to apologize for/about

• This was due to …

• Unfortunately, we have been unable to …

• I am sorry for any inconvenience this has caused.

• I can assure you that we will…

Practice 1

• You are the secretary in a company which makes plastic tableware. Your boss has left the letter below for you to answer.

• Write a letter of 120 - 140 words to Ms. Jerome, explaining the reason for the damaged goods. Use the information in her letter and the notes from your boss.

• Do not include addresses.

QUALITY CAFETERIAS INC. NEW ROAD MELBOURNE 6 October 1997The ManagerPlastic – A – Plenty Co.Gough Industrial EstateMelbourne

Chris: please write back to Ms Jereme with regrets, etc. We mustn’t lose this customer Thanks - Hugh.

Dear Sir or MadamPLASTIC TABLEWARE-Product nos. 0821 (forks) and 7234 (bowls)We have used your company as a supplier to our restaurants for several years, and until recently the quality of your products has always been good.However, on 2 September this year, we took delivery of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped and several of the forks were broken. We cannot use them in our cafeterias. We will replace them free of charge. I do hope that such a delivery will not be repeated, and that your supplies to us in the future will again be of high quality. If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier to provide us with goods which meet our own high standards I am sure you will be able to provide us with a satisfactory explanation.So do I! It was the faulty packing machine ( now repaired. ) Tell her it won’t happen again – she’s an excellent Customer, so please offer our apologies.

Yours faithfully,Ann JeremeRestaurants Director

5 years to be exact.

Sample letter • Dear Ms Jeremy• Thank you for your letter of 6 October. After supplying your

restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.

• After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.

• According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.

• I would like to offer our apologies once again and thank you being an excellent customer.

• Yours sincerely

Collection letter• 三步走：• 1 ． a friendly reminder• e.g. • I am writing to remind you that your bill for

￥ 5000 is now 30 days past due. • If you have any problem, we'll be willing to

help. We would, however, appreciate hearing from you so we can work out a mutually agreeable payment schedule.

• Please use the enclosed envelope or call me at 12938434.

Collection letter• 2. it’s time to pay• e.g.• Your account has been over due for 6 months.

Considering your financial situations, which we realize have not been good recently, we have not pressed you for payment. By now, however, you should be able to make this long-delayed payment.

• Please send your check in the enclosed envelope, or let us hear from you today to make a payment arrangement.

Collection letter• 3. final warning -- legal action• e.g. • You have not responded at all to our many attempts to collect

the ￥ 9999 you have owed us since 31st July, 2006. Our next step is to take legal action to collect the money due us.

• This is certainly unpleasant for both of us and is no doubt damaging to your credit rating. Therefore, we will delay any action for 7 days from the date of this letter. Please let us have your check on or before 31st December, 2006.

• Whether or not we take legal action is now your decision.• If you have already sent your payment, please disregard this

notice and accept our thanks for your payment.

Report

• report 格式• report on……(title)

• introduction 目的，主要内容， 对结果的预示

• findings/ summary of data/discussion 有逻辑性 bullet point/numbering

• conclusion/ recommendation 得出结论和建议

关键句型• introduction 句型：The aim/purpose of this report is to …The report I am submitting is to …This report sets out to…This report aims to …… As requested by……, I am submitting the following report about ……Upon request of …… ，As ……requested on November 12, I am submitting the following report on ……Here is the report concerning……We have done a survey showing that ……

• Findings 句型• as might have been expected• the key findings are outlined below• the table clearly shows that…• It was decided/agreed/felt that…• No conclusions were reached regarding…• According to the recent market research / investigation /

survey / the chart above / the table above / undertaken, …… , • The recent visit/investigation/survey showed that ……• The table/chart above tells us that …… • From the chart shown, we find/learn/notice that ……• The table/chart above is showing that……

• Conclusion 句型According to the findings above, it can be

concluded that ……

From the table shown, it can be concluded

that……

Therefore, it can be concluded that ……

• Recommendation 的 句型：based on/following the discussion above (summaries

above), it is wise for our company to do sth.

it would be advisable to do sth.

it is proposed that we should do sth.

We would recommend that…

It is suggested that…

With reference to the advantages stated above, the

following recommendations can be made, ……

题型分析 • 根据不同的写作目的，商务报告分类： (1) 提供信息 (Information) (2) 分析归纳 (Analysis & Conclusion) (3) 提出建议 (Recommendation) • 题目分类： （ 1 ）文字类的题目 （ 2 ）图表类的题目图表的分类：• 表格分类： 曲线图（ line chart ），柱状图（ bar chart ），饼状图（ pie chart ），和表格（ table ）

A ．表格 (Table)

• 市场调查结果表 ( 含本公司和 Shikei 的产品 )

A Tomatsu

B Shike

Value for money Reliability After-sales service Availability Advertising

* * * * ** * * * *

* * * * * * * * * * * * * * *

B ．饼状图 (Pie Chart)

1999 年终各地区的销售总量 ( 单位：百万美元 )

C ．柱形图 (Bar Chart)

1999 年终各地区的销售总量 ( 单位：百万美元 )

D ．曲线图 (Line Chart)

1988—1995 三个地区的销售总量 ( 单位：百万美元 )

注意事项：• 1 内容上，要选取重要信息，要导入数据• 2 结构上，要按照上面的套路，不要写流水账

• 3 语言上，要多变，句式和选词都要多变• 4 语法上，要注意时态，一般现在时、一

般过去时和现在完成

商务报告与建议书的语言• 1 常用词语• 常用的概括图表信息的词组和表达方式• 上升趋势• to increase / an increase• to go up• to grow / a growth• to jump / a jump• to leap / a leap• to reach a peak / a peak• to soar / a soar• to rise / a rise• to upsurge / an upsurge• to upswing / an upswing

• B. 下降趋势• to collapse / a collapse

• to decline / a decline

• to drop / a drop

• to decrease / a decrease

• to fall / a fall

• to go down

• to reach a low point / a low point

• to reduce / a reduction

• c. 程度• a) 升降程度较大 a great deal /big/a lot; apparent/apparently;

clear / clearly; considerable / considerably;

important / importantly; dramatic/dramatically;

great /greatly; drastic / drastically;

marked / markedly; much; obvious/obviously;

fast; quick / quickly; rapid / rapidly;

remarkable / remarkably; sharp /sharply;

significant / significantly; strong / strongly;

sudden / suddenly

• b) 升降程度较小 a bit; a little; fractional / fractionally;

gentle / gently; gradual / gradually; hardly;

little; slight / slightly; slow / slowly;

small; steady / steadily

• c) 平稳状态 to be hardly changed; to have little change;

to keep steady; to level off;

to remain constant; to remain unchanged

2 句型模版描述饼图1. x% of the 比较主体 is / has / are / have ……2. 比较主体 中的一部分 is / constitutes / accounts for ??% in the whole pie

chart.3. 比较群体中的一部分 is / are ??% in the pie chart

做出比较1.The 比较主体 doubled / tripled in 时间 compared with those in 时间 .

A 在 XX 期间增长了一倍 /两倍。2. The 比较主体 in 地点 in 时间 is …… in contrast to …… in 地点 in 时间 .

A 在 XX 期间的数量是 XX ，然而 /同时， B 在 XX 期间的数量是 XX3. A is in direct proportion to B=A is directly proportional to B. AB 成正比4. A is in inverse/reciprocal proportion to B=A is inversely/reciprocally

proportional to B. AB 成反比。5. A has 倍数 as many 可数的比较主体 as B. A 是 B 的多少倍6. A has 倍数 as much 不可数的比较主体 as B. 同上7. A has the same 比较主体 as B. AB相同，相等

Examples

Truck sales rose steadily from October to December.

A steady fall in sales during November and December followed

the sharp increase in October.

Truck sales dropped during November but increased

again in December to exceed October sales.

• Truck sales hardly changed throughout the period, except for a slight increase in November

• A slow but steady increase was followed by a sharp fall and an increase towards the End.

• Truck sales dropped down in October, but remained unchanged for the rest of the period.

Recommendation notice

• 注意建议的合理性与层次性• (1) 言之有据，前后呼应。• (2) 言之有理，言之可行。• (3) 数码标段，层次分明。

Practice • You work for Tomatsu, a company which produces video

recorders. You are responsible for Product Development.• Read the following table showing the results of a survey of video

recorders. The recorders are rated from * (POOR) to * * * * * (EXCELLENT). Column A shows the ratings for your company’s products. Column B shows the ratings for the products of Shikei, your main competitor.

• Use the information in the table to write a short report (about 100- 120 words) recommending ways of improving the quality and the marketing of your company’s video recorders.

• Write on your Answer Sheet.

A Tomatsu

B Shikei

Value for money Reliability After-sales service Availability Advertising

* * * * * * * * * *

* * * * * * * * * * * * * * *

• [ 题解 ]• 该题首先假设考生是一家录像机公司的产品开

发部负责人，接着考题提供了一张调查结果表，该表格比较了本公司产品与竞争对手的产品在性能价格、质量稳定性、售后服务、市场份额及广告宣传等方面的优势与不足，考题最后要求根据这张表格所反映的信息，撰写一份报告，就提高产品的质量，加强市场营销等问题提出建议。

• 在动笔前一定要认真仔细地阅读考题提供的原始图表，力求看懂并吃透原文精神，然后准确地把图表信息转换成语言文字，在分析数据的基础上再根据考题要求，有的放矢地提出建议。此题的难度相当大，因为它要求首先应该具有阅读和解释视觉信息的能力，并在此基础上发表观点，提出建议。

Report • The results of the market survey are dissatisfying. Therefore

effective measures must be taken immediately.• Discussion of Facts• From the table shown, it can be concluded that our efforts in

such fields as ‘Value for Money’, ‘Reliability’, ‘After-sales Service’ and ‘Advertising’ are less successful than those of Shikei.

• Recommendations• On the basis of the results, I have the following

recommendations:• 1. To organize quality circles to study and supervise every

sector in our production so that any quality problems can be discussed and solved in the course of production.

• 2. To give the marketing manager more power to make his own decisions so that he can respond to the changing business situation timelier.

• ★ 图表题• 1 曲线图、柱状图 注意语言多样性、导入数据• 2 饼状图 注意顺序、抓住重点

Practice 1• You are Marketing Director of a supermarket.

You have been asked to prepare a short proposal for your board of directors on the restructuring of your supermarket.

• Look at the information below, on which you have already made some handwritten notes.

• Then, using all your handwritten notes, write your report.

• Write 120-140 words.

Table 1 Present Distribution of Stock ClerksFood & Grocery 20%

Jewellery & Watches 10%

Consumer Durables 25%

Clothing 5%

Footwear & leather 5%

Basically satisfactory

Over staffed

More stock clerks needed

Table 2 segments with fastest growing consumer needs over the past 2 years

Food & grocery

Clothing

Pharmacy

Consumer durables

Footwear & leather

Furniture

Jewellery & watches

91%

55 %

43 %

35 %

18 %

18 %

18 %

Still to be expanded

Increased from 3%

(% respondents who chose)

• Sample letter:• This proposal provides some suggestions for the redistribution

of our supermarket stock clerk.• Table 1 indicates that our staffing levels at Food & Grocery and

Jewellery & Watches are basically satisfactory, but that more stock clerks are needed in two other departments: Clothing and Footwear & Leather. Sales of shoes and other leather goods have increased more than tenfold over the last two years, while consumer needs for clothing have risen to 55% and will keep expanding. The present distribution of stock staff in these two departments (5% each) is clearly out of proportion, especially when compared to staff levels in Consumer Durables.

• Based on the fact that Consumer Durable is clearly overstaffed, it is suggested that some 50% of these stock clerks be transferred to the Clothing and Footwear & Leather Departments so as to double their present numbers.

Practice 2

• You work for a European beverage dealer. The following table shows the consumption of four types of soft drinks over the past 15 years, revealing the current trend of the drink industry in your country.

• Using all your handwritten notes, write a short report, emphasizing the main business changes for your company.

• Write 20-140 words.

Table 1 What people drank in 1990 and 2005

1990 (%) 2005 (%)

Mineral water 6 19

Juice 35 27

Soda 38 41

Iced tea 21 13

Total 100 100

For convenience

Great increase in sports drinks;

Decrease in fresh juice and squash

Still popular with older people

Mostly sugared

Diet soda: nearly half

Reports on Consumption of Different Beverage • Report This report describes trends in the consumption of different types

of beverage over the past decade and half.• Findings 15 years ago, the most popular drinks were juice (35% ) and soda

(38%), but by 2005, consumption of mineral water had more than tripled from 6% to 19% because of its convenience, whereas the consumption of iced tea had shrunk by a third, despite its unshaken popularity among the older population.

• Conclusions No dramatic changes occurred for soda as a whole, but diet soda

has almost caught up with its sugared twin and taken over nearly half of the soda sales. Similarly, we find a rapid increase in sports drinks but decreases in fresh juice and squash which take the juice family, down by 8 percentage points. In general, juice and soda remain the major products in the market, with mineral water catching up rapidly.

文字类题目 • You work for a company that sells electrical

goods. You have recently visited a potential supplier in Slovakia. Look at the memo and your handwritten notes.

• Write a 120 - 140 word report recommending whether your company should deal with the supplier or not.

• To: Alan• From: Georgina• Date: 16 February 2000• Re: Your visit to Ludova Technologies Slovensko• Alan• Here’s the information about Ludova Technologies. It isn’t much, I’m afraid, but it’s all we

have.• The company is 15 years old and employs about 20 people. It’s located in the south west of

Slovakia, on the Austrian border. They make electrical goods such as pocket radios, but we’re not really sure what else.

• Can you find out the following and write a report recommending what we should do?•

The factory• What are the production facilities like?• What is the production capacity?•

Products• What is the product range like?•

Production times• How quickly can they deliver?•

Your flight and hotel are booked and Mr pavol Kukura will meet you at the airport on Friday. Good luck!

Don’t forget to make a final recommendation

Old equipment, but modernization planned

Quite low due to old machines

Wide range, good quality

Long delivery times-explain why

Report on suitability of Ludova Technologies Slovensko (LTS)

• Introduction• This report aims to assess whether the Slovakian company Ludova

Technologies would be a suitable supplier of electrical goods.• Findings• A recent visit to the company showed that its facilities are quite old,

resulting in a limited production capacity. Despite this, LTS produces an extensive range of high-quality products including radios, cassette recorders and CD players.

• However, out-of-date machinery means delivery times of up to three months. This may change when the planned modernization takes place.

• Conclusion• LTS would not be suitable for large orders that require quick delivery• Recommendations• It is recommended that we remain in contact with LTS and reconsider a

supply contract once the factory modernization is completed.