Zaffys Cuisine

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PRINCIPLES OF MANAGEMENT

MBA M 1021322 2010

BUSINESS PLAN

ZAFFYSCUISINE

Md. Zafar Iqbal

1 8 9 , P A R K S T R E E T . K O L K A T A 7 0 0 0 1 7 . W E S T B E N G A L


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CONTENTSCONTENTSCONTENTSCONTENTS

1111 Executive SummaryExecutive SummaryExecutive SummaryExecutive Summary 3333

2222 CCCCompanyompanyompanyompany descriptiondescriptiondescriptiondescription 4444

3333 Industry AnalysisIndustry AnalysisIndustry AnalysisIndustry Analysis 5555

4444 Market AnalysisMarket AnalysisMarket AnalysisMarket Analysis 6666

5555 CompCompCompCompetitionetitionetitionetition 7777

6666 Marketing and Sales StrategyMarketing and Sales StrategyMarketing and Sales StrategyMarketing and Sales Strategy 8888

7777 OperationsOperationsOperationsOperations 10101010

8888 Management & Organizational structureManagement & Organizational structureManagement & Organizational structureManagement & Organizational structure 11112222


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Executive SummaryExecutive SummaryExecutive SummaryExecutive Summary

Travel Mate Inc, will operate Zaffys cuisine , a single unit, medium-size mughlai

restaurant serving healthy, contemporary style food and non-alcoholic beverages.

The restaurant will be located at 189 Park Street in Kolkata, West Bengal, India.

The Zaffys cuisine menu is moderate-low priced offering a collection of Mughlai

and Chinese items with a common theme -- healthy (low-fat, low cholesterol,

natural ingredients), flavourful, and familiar. Our goal is to create the image of light

satisfying and still nutritious food. Our menu will be available either by eating in the

restaurant, take-out or delivery.

Although the restaurant industry is very competitive, the lifestyle changes created by

modern living continue to fuel its steady growth. There are thousands of restaurants

opening every month and more are needed to keep pace with increasing demand.

Ideally, Zaffys cuisine will expand to five units in the next 10 years. Our main target

is to capture the metropolitans like Delhi , Mumbai, Bangalore,Chandigarh and

Hyderabad. We are also looking forward to enter into the Rural market as it is still

untouched and full of opportunities.


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CompanyCompanyCompanyCompany DescriptionDescriptionDescriptionDescription

Zaffys cuisine, a mughlai restaurant will be the first mughlai restaurant in Kolkata to have

a lounge where people can come and enjoy live music. It will be a Smoke and Alcohol free

restaurant but we will provide one of the best collection of non alcoholic beverages. The

first branch will be located in the heart of Kolkata, Park street.

MMMMission:ission:ission:ission:

Our Mission is

To be the best Mughlai restaurant in the city To enhance our profit by providing contemporary Mughlai Dishes and best

hospitality services to our customers.

Our tagline expresses our mission in the best wayYe hai zaeqa india kaYe hai zaeqa india kaYe hai zaeqa india kaYe hai zaeqa india ka (((( which means itswhich means itswhich means itswhich means its

the taste of india)the taste of india)the taste of india)the taste of india)

Vision:Vision:Vision:Vision:

Our vision is to have a chain of Mughlai restaurants and take Zaffys cuisine to cities like

Bangalore, Mumbai, Delhi , Chandigarh and Hyderabad.


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Industry AnalysisIndustry AnalysisIndustry AnalysisIndustry Analysis

Although the restaurant industry is very competitive, the lifestyle changes created by

modern living continue to fuel its steady growth. More and more people have less time,

resources, and ability to cook for themselves.

Indian economy is on a high growth curve and experts believe that the economy can

generate an average 8% growth in the GDP on a sustainable basis for the next few years.

This is bound to result in high disposable incomes and higher consumer expenditure in the

food service sector.

Future Trends & StrategiFuture Trends & StrategiFuture Trends & StrategiFuture Trends & Strategic Opportunitiesc Opportunitiesc Opportunitiesc Opportunities

The predicated growth trend is very positive both in short and long-term projections. As

modern living creates more demands, people will be compelled to eat more meals away

from home.


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MMMMarketarketarketarket AnalysisAnalysisAnalysisAnalysis

The Target MThe Target MThe Target MThe Target Marketarketarketarket

The market for Zaffys cuisine's products covers a large area of diverse and densely

populated groups. Although it will be located in a downtown urban setting, it is an area

where people travel to eat out and one that is also frequented by tourists.

Market Location & CustomersMarket Location & CustomersMarket Location & CustomersMarket Location & Customers

The Park Street area is one of the most desirable retail locations in Kolkata. It attracts a

varied range of customers from all part of the city as it is one of the most happening place

in the city..

The customer base will come from 3 major segments:

1.1.1.1. Local populationLocal populationLocal populationLocal population

2.2.2.2. Colleges and UniversitiesColleges and UniversitiesColleges and UniversitiesColleges and Universities There are six to seven schools like AGs, Lamartiniere, Saifee

Hall and colleges like St. Xaviers, The Bhawanipur, Lady Brabourne College which can pull

in more crowds to the restaurant.

3.3.3.3. TourismTourismTourismTourism -- between hotels, motels, bed & breakfast rooms and inns,located in the nearby

areas like Sudder street there are over 3500 rooms available. Last year they were at 92%

occupancy.

The food concept and product image of Zaffys cuisine will attract 3 different customer

profiles:

1.1.1.1. The studentThe studentThe studentThe student -- more and more young people have developed healthy eating habits. Some

also go through a "health food phase" while in college.

2.2.2.2. The health conscious person of any age or sexThe health conscious person of any age or sexThe health conscious person of any age or sexThe health conscious person of any age or sex -- This includes anyone on a restricted or

prescribed diet or those who have committed to a healthy diet.


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The CompetitionThe CompetitionThe CompetitionThe Competition

There are over two dozen restaurants in the Park street area that sell food at similar prices.

Although this presents an obvious challenge in terms of market share, it also indicates the

presence of a large, strong potential. The newest competitors have made their successful

entry based on an innovative concept or novelty.

CCCCompetitor's Profileompetitor's Profileompetitor's Profileompetitor's Profile

Competing with Zaffys cuisine for the target market are these categories of food providers:

1. Independent table service restaurants of similar menu and price structure.

2. Chain restaurants of similar menu and price structure

Independent operators include Peter Cat, Bar BQ, Mocambo, and Marco Polo. Most are

ethnic based and will carry at least two similar menu items.

The major chain restaurants are Arsalaan, Zeeshan and Shiraaz. All are well established and

profitable. They have big resources of marketing and/or a specialty product or attraction).

Competitive StrategyCompetitive StrategyCompetitive StrategyCompetitive Strategy

There are three major ways in which we will create an advantage over our competitors:

1. Product identity, quality, and novelty1. Product identity, quality, and novelty1. Product identity, quality, and novelty1. Product identity, quality, and novelty

2. High employee mot2. High employee mot2. High employee mot2. High employee motivation and good sales attitude.ivation and good sales attitude.ivation and good sales attitude.ivation and good sales attitude.

3. Live music band will be our advantage as it will pull in the youth.3. Live music band will be our advantage as it will pull in the youth.3. Live music band will be our advantage as it will pull in the youth.3. Live music band will be our advantage as it will pull in the youth.

Zaffys cuisineZaffys cuisineZaffys cuisineZaffys cuisine will be the only restaurant among all the competition, which focwill be the only restaurant among all the competition, which focwill be the only restaurant among all the competition, which focwill be the only restaurant among all the competition, which focuses theuses theuses theuses the

entire menu on healthy, lowentire menu on healthy, lowentire menu on healthy, lowentire menu on healthy, low----fat cooking.fat cooking.fat cooking.fat cooking.


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Once they have tried the restaurant, their experience will be reinforced by friendly,

efficient, knowledgeable service. Return and repeat business will be facilitated by accessible

take-out and delivery options.

Marketing Plan & Sales StrategyMarketing Plan & Sales StrategyMarketing Plan & Sales StrategyMarketing Plan & Sales Strategy

Market PenetrationMarket PenetrationMarket PenetrationMarket Penetration

Entry into the market should not be a problem. The store has high visibility with heavy foot

traffic all day long. The local residents and students always support new restaurants and the

tourists do not have fixed preferences.

Marketing StrategyMarketing StrategyMarketing StrategyMarketing Strategy

Focusing on the unique aspect of the product theme (healthy, tasty foods) a mix of

marketing vehicles will be created to convey our presence, our image, and our message.

Print mediaPrint mediaPrint mediaPrint media -- local newspapers, magazines and student publications (The telegraph, Metro

guide)

Broadcast mediaBroadcast mediaBroadcast mediaBroadcast media -- local cable operators

Hotel guides, concierge relations, Chamber of Commerce brochuresHotel guides, concierge relations, Chamber of Commerce brochuresHotel guides, concierge relations, Chamber of Commerce brochuresHotel guides, concierge relations, Chamber of Commerce brochures

A public relations firm KAMAKAZIKAMAKAZIKAMAKAZIKAMAKAZI has been retained to create special events and solicit

print and broadcast coverage, especially at the start-up.

Future plans and Strategic OpportunitiesFuture plans and Strategic OpportunitiesFuture plans and Strategic OpportunitiesFuture plans and Strategic Opportunities

Catering to offices (even outside of our local area) may become a large part of gross sales. At

that point a sales agent would be hired to directly market our products for daily delivery or

catered functions.


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Sales StrategySales StrategySales StrategySales Strategy

Our strategy is simple: we intend to succeed by giving our customers a combination

of delicious and interesting food in an appealing environment, with excellent customer

service, whether on their first visit or their hundredth.

Our marketing strategies are designed to get critics and initial customers into our doors.

Our sales strategies must take the next step and encourage customers to become repeat

customers, and to tell all their friends and acquaintances about the great experiences they

just had at Zaffys cuisine.

New restaurants often make one of two mistakes: they are unprepared or underprepared for

opening, and initial poor service, speed, or quality discourages customers from returning, or

they spend all of their efforts at opening, and are unable to maintain the initial quality

customers expect on return visits, decreasing word of mouth advertising and leading to

poor revenues.

Zaffys cuisineZaffys cuisineZaffys cuisineZaffys cuisine's sales strategy requires consistently high quality food, service, speed, and's sales strategy requires consistently high quality food, service, speed, and's sales strategy requires consistently high quality food, service, speed, and's sales strategy requires consistently high quality food, service, speed, and

atmosphere. We can accomplish this by:atmosphere. We can accomplish this by:atmosphere. We can accomplish this by:atmosphere. We can accomplish this by:

Hiring employees who genuinely enjoy their jobs and appreciate Zaffys cuisine's unique

offerings

Continually assessing the quality of all aspects mentioned above, and immediately

addressing any problems

Interacting with our customers personally, so they know that their feedback goes directly to

the owners

Evaluating food choices for popularity, and keeping favorites on the menu as we rotate

seasonal foods and specials


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OperationsOperationsOperationsOperations

Facilities & OfficesFacilities & OfficesFacilities & OfficesFacilities & Offices

The restaurant will be at 189 Park Street and will have a 2400 Square foot space. The head

office is at 47A, North range, Kolkata 700 017.

The MenuThe MenuThe MenuThe Menu

The Zaffys cuisine menu is moderate sized, and moderate-low priced offering a collection

of Mughlai items with a common theme -- healthy (low-fat, low cholesterol, natural

ingredients), flavorful, and familiar. Our goal is to create the image of light satisfying and

still nutritious food. There has been an increased awareness of nutritional and health

concerns in recent years and a growing market of people who now eat this style of cooking

regularly.

ProductionProductionProductionProduction

Food production and assembly will take place in the kitchen of the restaurant. Fresh

vegetables, meat and dairy products will be used to crate most of the dishes from scratch.

The chef will exercise strict standards of sanitation, quality production, and presentation or

packaging over the kitchen and service staff. All food served will be halal and according to

the established standards.

ServiceServiceServiceService

There will be three ways a customer can purchase food. They may sit down at one of the 54

seats in the dining room and get full service from a waitperson. A separate take-out counter

will service those who wish to pick up their food. Most take-out food will be prepared to


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order with orders coming from either the telephone or fax. Delivery (an indirect form of

take-out) will be available at certain times and to a limited area.

Hours of OperationHours of OperationHours of OperationHours of Operation

The restaurant will be open for lunch and dinner 7 days a week. Service will begin at 11:00

AM and end at 11:00 PM. The restaurant will be open throughout the year.

Employee Training & EducationEmployee Training & EducationEmployee Training & EducationEmployee Training & Education

Employees will be trained not only in their specific operational duties but also in the

philosophy and applications of our concept.

Systems & ControlsSystems & ControlsSystems & ControlsSystems & Controls

A big emphasis is being placed on extensive research into the quality and integrity of our

products. They will constantly be tested for our own high standards of freshness and purity.

Food ProductionFood ProductionFood ProductionFood Production

Most food will be prepared on the premises. The kitchen will be designed for high standardsof sanitary efficiency and cleaned daily.

Delivery & CateringDelivery & CateringDelivery & CateringDelivery & Catering

Food for delivery may be similar to take-out (prepared to order) or it may be prepared

earlier and stocked. Catering will be treated as deliveries.


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Management & OrganizationManagement & OrganizationManagement & OrganizationManagement & Organization

Key Employees & PrincipalsKey Employees & PrincipalsKey Employees & PrincipalsKey Employees & Principals

Karishma Iqbal, President. Karishma Iqbal is also the owner of Travel Mate Inc and has an

industry experience of more than 7 years.

Arif Anwar, HR. He had been the HR for Cafe Coffee Day for the last 5 years.

Kalim Ansari, Head Chef. He is a graduate from IHM and he was the head chef at Arsalaan.

Compensation & IncentivesCompensation & IncentivesCompensation & IncentivesCompensation & Incentives

Zaffys cuisine will offer competitive wages and salaries to all employees with benefit

packages available to key personnel only.

Board of DirectorsBoard of DirectorsBoard of DirectorsBoard of Directors

An impressive board of directors has been assembled that represents some top professionalfrom the area.

Consultants & Professional Support ResourcesConsultants & Professional Support ResourcesConsultants & Professional Support ResourcesConsultants & Professional Support Resources

At the present, no outside consults have been retained, excepting the design department at

Best Equipment.

Management Structure & StyleManagement Structure & StyleManagement Structure & StyleManagement Structure & Style

Karishma Iqbal will be the President and Chief Operating Officer. The general manager and

chef will report to her.


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THANK YOU

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Zaffys Cuisine