Copyright © 2012 BSI. All rights reserved.
An introduction to BSI BSI Group (Thailand) Co., Ltd. 127/25 ปัญจธานทีาวเวอร ์ชัน้ 20 ถนนนนทร ีแขวงชอ่งนนทร ี เขตยานนาวา กรงุเทพฯ 10120 โทร 02 294 4889-92 โทรสาร 02 294 4467 www.bsigroup.co.th Email : [email protected]
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BSI pioneered the development of the worlds leading standards
For over a century BSI has worked with industry to build consensus and develop standards of excellence
Year British Standard ISO Standard
1987 BS 5750 ISO 9001 (Quality Management)
1992 BS 7750 ISO 14001 (Environmental Management)
1995 BS 7799 ISO/IEC 27001 (Information Security)
1996 BS 8800 OHSAS 18001 / AS/NZS 4801 (Occupational Health & Safety)
2000 BS 8600 ISO 10002 (Customer Satisfaction)
2002 BS 15000 ISO/IEC 20000 (IT Service Management)
2002 TS 16949 ISO/TS 16949 (Automotive)
2009 BS 16001 ISO 50001 (Energy Management)
2009 BS 5750 (based) AS 9100 (Aerospace)
2012 BS 25999 ISO 22301 (Business Continuity)
2012 BS 8901 ISO 20121 (Sustainable Events)
ISO
EN
BS
Publicly Available (PAS)
Private/Consortia
Corporate Technical Specifications
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Copyright © 2012 BSI. All rights reserved. 4 Copyright © 2012 BSI. All rights reserved.
1. Who we are 2. How we can help your organization 3. What we do 4. Why you should trust BSI
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BSI, a Royal Charter Company
Play our corporate video – edit this text to create hyperlink to corporate video
Who we are
• BSI is the business standards company that helps organizations make excellence a habit, so they can
• Perform better
• Reduce risk
• Grow sustainably
• Over 65,000 clients in 150 countries worldwide, from globally recognised brands to small, local companies
• Founded in 1901, BSI were the world’s first National Standards Body, a founding member of ISO and are responsible for shaping the majority of the world‟s most widely adopted standards, including ISO 9001, 14001 & 18001
• We‟re a Royal Charter company, so we reinvest our profits back into our business and are customer focused, not driven by short-term shareholder demands
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For over 100 years BSI has shaped standards of excellence adopted by organizations world-wide
BSI began in 1901 with the 1st meeting of the engineering Standards Committee, convened by John Wolfe-Barry, designer of London‟s Tower Bridge. In 1903 our Kitemark was registered and as such is one of the oldest Trustmarks still in use today.
BSI was the first National Standards Body and a founding member of the International Organization for Standardization (ISO).
During the last 100 years we‟ve shaped many of the worlds most important standards to enhance organizational performance
ISO 9001 was based on BSI‟s BS 5750 and has become the world’s most adopted standard. Furthermore, BSI shaped the original standards that led to:
Information Security (ISO/IEC 27001)
Environment Management (ISO 14001)
Health & Safety (OHSAS 18000)
Business Continuity (ISO 22301)
BSI not only shapes standards for products and business processes. Our 3rd Generation of Standards are centred around behaviour and values to help organizations reach their full potential through their people.
1900 1950
2000
Product Specifications
Our experience
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• 58 offices worldwide
• 3 regional hubs in
UK, US & Hong Kong
• Clients in 150 countries
Washington
London
Hong Kong
Our global presence
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9.25/10 is the average score of BSI assessors in our Global Client Satisfaction Survey
Our people
We support our clients with a global team of 2,500 people who:
• Have decades of experience across different sectors
• Understand the types of challenges your business will face
• Are constantly trained to make sure they‟re constantly
up-to-date on new standards and processes
• Have seen how excellence can be achieved in many different
types of industry & organization
• Know how to transfer our knowledge to your employees
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John Regazzi PhD
Non-executive Director
Former CEO Elsevier Inc
Keith Clarke
Non-executive Director
Former CEO WS Atkins PLC
Former CEO Skanska UK
Lucinda Riches
Non-executive Director
Former Board Member at UBS
Investment Bank
Dr Tom Gorrie
Non-executive Director
Former Corporate Vice
President, Government
Affairs and Policy,
Johnson and Johnson
Anthony Lea
Non-executive Director
Former Board Member
Anglo American Group
Chairman at Blackrock
World Mining Trust
Dr Scott Steedman CBE FREng
Standards Director
Former director of major EPC
and engineering consulting and
design companies
Tony Wales
Company Secretary
Former Group General
Counsel & Company
Secretary at The Economist
Group and General Counsel
at AOL International
Howard Kerr
Chief Executive
Former Chief
Executive
of Calor Group Ltd
Former Chairman of Motorola Ltd
Fellow of the Royal Academy of Engineering
Former President of the Federation of the Electronics Industry
Former President of the Institution of Electrical Engineers
First President of the Chartered Quality Institute
Pat Chapman-Pincher
Extensive board level experience in international
public & private technology companies
Board Advisor. Craig Smith FCCA
Group Finance Director
Former director of
listed companies in the
professional services
and healthcare sectors
Sir David Brown Chairman
Our Board‟s industry expertise
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2011 Revenue £244.9m +4% YOY
Our financial stability
• Throughout challenging global market conditions, we have
continued to remain financially strong
• Year on year growth over last decade
• Record levels of revenue in 2011
• Zero debt
• Solid growth in each of our three regions
• >50% total revenue from outside UK
• 2,500 employees worldwide
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How we can help your organization...
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Helping organizations perform better and maximize operating efficiencies Our business growth standards can help you achieve:
• More efficient ways of working
• Better cost control
• Faster and more effective implementation
of working practices
Standards are flexible and scalable to your business from SME‟s to
multi-nationals
Independent research proves standards get results, driving
revenue up and costs down
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Monitoring what you do
+
Identifying ways you can improve
+
Involving your employees in all your processes
+
Driving up quality in what you do
=
IT Service Management
PerformancePortfolio
Product Certification
Integrated Management
Systems
Collaborative Relationships
ProjectManagement
Complaints Management Asset
Management
Customer Satisfaction
Quality Management
Organizations working at maximum efficiency
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Helping organizations reduce risk to protect brand reputation BSI‟s risk based solutions are designed to
help organizations:
• Mitigate risk
• Improve business resilience
• Meet customer requirements
• Fulfill regulatory and statutory obligations
Our solutions help build stakeholder confidence and create
more resilient organizations so they continue to operate
whatever the incident or crisis
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Balancing risk / opportunities
+
Improving post-crisis recovery time
+
Meeting customers expectations
+
Adapting to regulations
=
Protecting your reputation
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Helping organizations save money, energy and the environment Our standards can help you by:
• Identifying the business impact on the environment and
community
• Understanding relevant legislation
• Implementing robust
policies to improve resource efficiency
Providing a framework, whatever your size, sector
or location to drive costs down, whilst improving
your reputation and meeting your CSR goals.
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Providing a framework for sustainability
+
Delivering environmental benefits
+
Contributing to economic and social development
+
Improving resource efficiency
=
Helping you benefit from significant cost savings
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BSI‟s offer to the medical devices industry. Over 70% of the top medical device manufacturers worldwide work with BSI as a Notified Body, because we offer:
• Comprehensive solutions for regulatory requirements
• Audit of quality and manufacturing processes
• Medical device clinical and regulatory courses
• Ongoing compliance through BSI Entropy™ Software
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What we do...
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Shape
Together with independent experts we shape the standards of excellence across products, processes and business potential
Share
We share our standards in the format you need, from paper to interactive digital content
Embed
Our trainers transfer the knowledge your people need to embed our standards into your organization
Assess
Our assessors understand your business and give you proven ways of measuring excellence, so you can promote it confidently
Support
We support you with the knowledge and tools you need to recognize excellence and continually improve…
BSI helps organizations embed excellence and reap the benefits
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Share Embed Assess
Support
BSI has over 100 years experience in developing standards together with panels of experts from
• Business
• Government bodies
• Trade associations
• Consumer groups
Shape
Shaping standards for the issues of today and tomorrow BSI originated the majority of the most widely used and implemented international standards, including:
• Quality Management (ISO 9001)
• Information Security (ISO/IEC 27001)
• Health & Safety (OHSAS 18000)
• Environment Management (ISO 14001)
• Business Continuity (ISO 22301)
We offer an open transparent consensus process for standards making either at national and international level or at the less formal private and industry sponsored level
Over 30,000 current standards in portfolio and over 2,500 published each year
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Share Embed Assess
Support
Shape
Sharing knowledge to drive growth BSI offers a range of products and services to make
standards easy to use:
• Traditional paper or soft pdf formats available online
• State-of-the-art publishing platform to enable
dynamic sharing of standards within your organization
• British Standards Online, available 24/7 updated daily
providing access to every standard
• Flexible licensing options to share individual standards
across your entire organization
• BSI membership provides access to our dedicated
knowledge services and update system
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Available
24/7
30,000+ Standards
Copyright © 2012 BSI. All rights reserved. 23
Share Embed Assess
Support
Shape
Embedding knowledge to improve BSI‟s experienced trainers transfer their knowledge so you can embed standards into your organization. We offer: • Public training which allow you to network with
your peers • Tailored courses, suited to your organization and
at your offices • Online training and free webinars available to you any
time
“Our recent experience of working closely with BSI to deliver bespoke, in-company training has been excellent. The commitment and enthusiasm shown by the BSI team to understand our business and then design the training package was commendable. The trainers were knowledgeable, friendly and they adapted their delivery style according to the group.” Coca Cola Enterprises
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Share Embed Assess
Support
Once assessed, we provide you with globally recognised marketing tools for you to actively promote your excellence
Shape
Assessing your progress to build confidence
Our “Learning Advantage” assessor training ensures our people continually develop We match our assessors „ industry experience to your needs, providing: • An in-depth assessment of your organization • BSI “Excellerator Report” – benchmarking your
performance against similar organizations and identifying risks that may prevent you from achieving your true potential
• Ongoing support through training, self assessment tools, product testing, workflow tools, compliance software
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Shape Share Embed Assess
Support
50% Reduction in
implementation time
90% Compliance audit
success rate
Retaining the standard to achieve your true potential BSI makes it easier to drive continual improvement and
deliver long term excellence through our proprietary risk and
compliance software tools:
• BSI Entropy™ Software – management system solution
for quality, environmental and health and safety
management across single or multi-site organizations
• Supply chain risk and compliance based solutions,
supply chain intelligence and security solutions
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69%
51%
50%
50%
39%
3%
2%
2% 1%
1% 1%
Source: GfK Consumer Panel Research
BSI Kitemark™– a marketing asset to promote confidence amongst your clients • BSI tests products and services and issues its Kitemark to
those that make the grade
• BSI‟s Kitemark™ has a special place as a trust-mark in the minds of the British consumer
• Consumer awareness of the BSI Kitemark™ remains high at 72%
• Widely acknowledged as standing for safety, reliability, trust & tried & tested
• A truly effective marketing tool to instil confidence and differentiation in your products
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BSI Entropy™ Software
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• Designed to accelerate the journey to implementation and maintenance of ISO management systems for quality, environmental, and health and safety standards
• Highly configurable solution with 5 key modules which can function independently to target specific
issues or as an integrated whole to provide a full management system solution
• Automates key activities of the Plan-Do-Check-Act cycle • Helping organizations worldwide to improve their business
performance as it delivers greater control, visibility, assurance and accountability while reducing risk, incidents and costs.
• An on-demand solution that meets the varied needs of small businesses to large, global organizations
• In use in over 14,000 customer sites in over 100 countries
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Supply Chain Solutions
• BSI is an industry leader in supply chain security solutions and advisory services
• Trusted by Government Agencies and Fortune companies in the Retail, Pharmaceutical, Hi-Tech, Aerospace and Transportation Sectors
• Provider of automated tools based on proprietary, intelligence-based risk analysis integrated with companies‟ supplier communication and assessment protocol
• Expert , real-time visibility to specific supply chain exposures such as cargo disruption, supplier security, and country demographics
• Streamlined, actionable reporting helps 1) manage compliance to various government security schemes and 2) mitigate risks in the global supply chain
• Data collection and insight facilitates and expedites C-TPAT/PIP/AEO compliance and certification
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Why you should trust BSI...
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Some of our most recognized clients
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9.25/10 Average client
satisfaction score for BSI Assessors
65% Choose BSI
based on past experience
Listening to our clients
• We‟re constantly listening to our clients via our ongoing satisfaction surveys
• Here‟s what some of them are saying about us:
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National and sector/scheme accreditations held worldwide
Global accreditations International Accreditation Forum
SCC (Canada) JAB (Japan) HKCAS (Hong Kong) JIPDEC (Japan)
SAI – Social Accountability
JAS-ANZ (Australia) ENAC (Spain) EMA (Mexico)
INMETRO (Brazil)
RvA (Netherlands)
UKAS (UK)
KAB (Korea)
SAC (Singapore)
TAF (Taiwan)
CNAS (China)
NABCB (India)
Dakks (Germany)
RSPO - Round table on Sustainable Palm Oil
IATF - Automotive
ITSMF – IT Service Management
BSI is also a member of the
Independent International
Organization for Certification (IIOC)
BSI‟s accreditations
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BSI initial assessment process
Stage 1 Assessment
Stage 2 Assessment
Contact BSI
Certification
• www.bsigroup.com
• 02 294 4899-92
• Ask your Customer Service
• Assessment of planning the MS
• Documentation review
• Assessment of the implementation of the MS
• Assessment of risk management
• Certification recommendation
• Certification review process
• Corrective action process
• Continuing assessment
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Steps to certification
Step 1 Step 2
Step 3 Step 4
Step 5 Step 5a
Step 6 Step 7
Step 8
INIT
IAL
EN
QU
IRY
QU
OTA
TIO
N
PR
OV
IDE
D
AP
PL
ICA
TIO
N
SU
BM
ITT
ED
AS
SE
SS
ME
NT
TE
AM
AP
PO
INT
ED
PR
E-A
UD
IT R
EV
IEW
PR
E-A
SS
ES
SM
EN
T
(OP
TIO
NA
L) IN
ITIA
L
AS
SE
SS
ME
NT
RE
GIS
TR
AT
ION
CO
NT
INU
AL
AS
SE
SS
ME
NT
On
successful
completion
certificate is
issued
Your
certificate is
maintained via
a programme
of continuing
assessment
Copyright © 2012 BSI. All rights reserved. 37