Good Business Letter規範的商業書信Reference: International Business

Correspondence For All Occasions (Macmillan)

General Guidelines -1 Be clear, brief and businesslike. Don’t write confused, overlong or

pointless letters. Be polite, friendly and informal. Don’t be rude or patronizing.

General Guidelines -2 Write concise and purposeful letter. Don’t try to write in a literary style. Write to communicate. Don’t try to impress with your

writing.

Keep your letters:

Good Busine

ss Letter

short

simple

strong since

re

polite

Organizing lettersfollow the same patter, making clear

• the 1st paragraphpurpose

• The next paragraph or paragraphscircumstances

• the final paragraph action

Letter Style -1 Three popular styles used in

business correspondence: full-blocked style semi-blocked style modified blocked style

Letter Style the appearance of the letterFull Block

Semi-Block

1.1 position of dateline

2. indented first line of the paragraph1.2

complimentary closing and signature

in the middle of the page

Letter Stylethe modified-blocked style This style is the

combination of the full-blocked and semi-blocked styles.

The only difference is that the opening line of each paragraph is not indented.

Basic parts of a letter Letterhead Date Inside Address /Addresser’s address Salutation Body of the letter Complimentary Closing Signature sample

(1) Date 英式；美式(2) Inside Address

(3) Salutation(4) Body

(5) Complimentary Close(6)

Signature

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(7) Enclosure Notation標示法為Enclosure或縮寫為 Enc.及Encl.或寫Attachment，表數量時可這樣寫：1 Enc.Enc. (1)3 Encs.Attachment:3

Enc.

(8) Postscript寫法： P.S. PS. PS

6Basic

parts of

the letter

Exercise 1.1 What are the seven basic parts of a

business letter? How do you write the following dates in

English? 二 0一三年九月九日 民國 102年 10月 5日

State the differences among the three letter styles: full-blocked style,