THE PROVEN PATH TO EXTRAORDINARY LEADERSHIP
DEB VANDER BOGART
VP FINANCE - GLOBAL BUSINESS SERVICES
A JOURNEY WORTH WALKING
A CLOSER LOOK
LEADERSHIP IS
ENGAGING
MOTIVATING
REWARDING
TODAY
GLOBAL BUSINESS SERVICES @ LS&CO.
what is LEADERSHIP
Lets get to it
A LEADERSHIP JOURNEY
If you search on defining leadership you will get more than 120 million hits on Google.
So you could read about defining leadership practically forever!
A LEADERSHIP JOURNEY
Is leadership one of the biggest challenges we face?
Can change be managed in our organizations without leadership?
What is the secret formula to building great leaders?
Is leadership learnable? Teachable?
SHIFTING THE PARADIGM
Robert Greenleaf, founder of the Greenleaf Center for Servant Leadership, is credited with coining the phrase the servant as leader
Productive leaders solve problems. Servant leaders transform them.
Organizations exist to serve. Period. Leaders live to serve. Period. Tom Peters
Servant leadership is key to surviving and thriving in the 21st century. Ken Blanchard
Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others. Jack Welch
A NEW PARADIGM
Traditional hierarchies are shown in the pyramid shape we are all familiar witheach peaking with one box for the CEO at the top
But what happens if you break tradition?
A NEW PARADIGM
An inverted hierarchy for servant leaders
ServiceMaster CEO William C. Pollard frequently referred to servant leadership as an inverted pyramid.
From Pollards perspective, effective organizations place individual employees at the top of the hierarchy. A more precise description places customers at the top of the pyramid, followed by employees, managers, and executives.
THE CHALLENGE OF THE NEW PARADIGM
Ken Blanchard, one of todays most devoted supporters of servant leadership, observes, The key to successful leadership today is influence, not authority.
Ultimately, it is extremely difficult for todays servant leaders to succeed unless the organizations they belong to are equally devoted to serving others.
Organizations need managers who implement the day-to-day roles as well as leaders who take a broad view and oversee those tasked while carrying out daily duties.
With this framework in mind, the concept of institutional servant leadership has been embraced by forward-thinking executives and trustees and adopted by a growing number of companies.
WHERE TO START..
Servant leadership begins with a vision.
Todays servant leaders see the big picture.
Servant leaders are optimists with empathy for people.
They lead through service.
They place the needs of others at the forefront of every organization, institution, business, agency, department and group.
Simply: Servant leaders put others first.
SERVANT LEADERSHIPa little history
Robert Greenleaf is credited with coining the phrase the servant as leader and it all started with his essay, The Servant as Leader, initially published in 1970 Contemporary servant leadership is a process and as he said It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. He and his research defined twelve key traits of servant leaders
THE TWELVE
LISTENING
EMPATHY
HEALING
AWARENESS
PERSUASION
CONCEPTUALIZATION
FORESIGHT
STEWARDSHIP
GROWTH
CALLING
NURTURE - JOY!!
BUILDING COMMUNITY
Servant Leaders.LISTEN
a deep commitment to listening intently to others.
seek to identify and clarify the will of a group.
to listen receptively to what is being said (and not said).
seek to hear what ones body, spirit, and mind are communicating.
Servant Leaders.are EMPATHETIC
strive to understand and empathize with others.
accept and recognize individuals for their special and unique spirit.
assume the good intentions of coworkers and do not reject them as people, even when forced to reject their behavior or performance.
Servant Leaders.know about HEALING
a powerful force for transformation and integration.
one of the great strengths of servant-leadership is the potential for healing ones self and others.
Knowing yourself is as important as learning and knowing about those you lead, what is your IT??what is their IT??
Servant Leadersare AWARE
General awareness, and especially self-awareness, strengthens the servant-leader.
Making a commitment to foster awareness can be scaryone never knows that one may discover!
As Greenleaf observed, Awareness is not a giver of solace its just the opposite. It disturbs.
Servant Leadersrely on PERSUASION
Servant-leaders rely on persuasion, rather than positional authority in making decisions.
Servant-leaders seek to convince rather than coerce.
This particular element offers one of the clearest distinctions between the traditional authoritarian model and that of servant-leadership.
The servant-leader is effective at building consensus within groups.
Servant LeadersCONCEPTUALIZE
Servant-leaders seek to nurture their abilities to dream great dreams.
The ability to look at a problem (or an organization) from a conceptualizing perspective means that one must think beyond day-to-day realities.
Servant-leaders must seek a delicate balance between conceptualization and day-to-day focus.
Servant Leadersuse FORESIGHT
Foresight is a characteristic that enables servant-leaders to understand lessons from the past, the realities of the present, and the likely consequence of a decision in the future.
Servant Leadersare strong STEWARDS
Robert Greenleafs view of all institutions was one in which CEOs, staff, directors, and other leaders all play significant roles in holding their institutions in trust for the great good of society.
Servant Leadersare PEOPLE CENTRIC
Servant-leaders believe that people have an intrinsic value beyond their tangible contributions as workers. As such, servant-leaders are deeply committed to a personal, professional, and spiritual growth of each and every individual within the organization.
Servant LeadersBUILD COMMUNITY
Servant-leaders are aware that the shift from local communities to large institutions as the primary shaper of human lives has changed our perceptions and has caused a feeling of loss.
Servant-leaders seek to identify a means for building community among those who work within a given institution.
Do employees believe that you are willing to sacrifice self-interest for the good of the organization?
Servant leaders have a natural desire to serve others.
This notion of having a calling to serve is deeply rooted and values-based.
The servant leaders desire to make a difference for others within the organization and will pursue opportunities to make a difference and to impact the lives of employees, the organization and the communitynever for their own gain.
Servant Leadersare CALLED
Servant LeadersNurture JOY!!
Understand that people need to contribute to personally
meaningful enterprises.
The servant-leader nurtures the individuals spirit through honest
praise and supportive recognition.
The joy of the work is celebrated by expressing the value of
employees commitment to worthwhile activities.
There is time to reflect on the importance of both the struggles
and successes in the organization and learn from both.
AND FINALLY
At its heart, the individual is a servant first, making the conscious decision to lead in order to better serve
others, not to increase their own power.
SO AS A LEADER, HOW WILL YOU ROLL?
THANK YOU.
DEB VANDER BOGART VP GLOBAL BUSINESS SERVICES
ANY QUESTIONS?
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