Help me,
help you!*
*from ”Jerry Maguire” – the locker room scene
Twitter #TWIsummit @BtP_TWI
TWI on a Global Scale
It’s time to roll up your sleeves!
Overall learning objectives
• How to build a global TWI implementation
project plan, with strong local ownership.
• How to develop a global training organization
• How to ensure local ownership of your global
standards
Agenda
• From idea to global roll-out
• Developing a global training organization
• Global standards with local ownership
• Q&A
From idea to Global roll-out
From idea to global roll-out- The burning platform
John Vellema Founder of Business Through People
First ScenarioA. Need to ramp up new production sites
B. No process, concept or organization to transfer knowledge
and skills to new locations
Second ScenarioA. Our diffrent production site has big variation
B. No process, concept or organization to develop, sustain and
improve our global standards, with local ownership
From idea to global roll-out- The burning platform
From idea to global roll-out
In a way that is effectiveand does not compromise with safety and quality
- The burning platform
From idea to global roll-out- Overall Approach
Gap
Competencies
Organizational
Objective
From idea to global roll-out-The over-all project plan
Set UpRunPilot
ProjectRoll Out
From idea to global roll-out-The Pilot Project
Global Prepartion Local AnchoringPreparationLocal trainerTrain new standardProcess confirmation
PreparationGlobal Trainer team
Develop training& Work Standard
From idea to global roll-out- Same global organization
Global Job Trainer
Training Coordinator
Global Job Trainer
Training Coordinator
Global Job Trainer
Training Coordinator
LEAN HR Consultant
From idea to global roll-out-Global workshops and local homework
welcome
bienvenidos
From idea to global roll-out-Development of training and work standards
Global knowledge sharing process, when developing the Job
breakdowns.
Example:
We need to mount all 4 bolts when mounting the mould? We
can NOT only mount 2…
Tacit Know-How – Pure Gold!
How much should we tighten the bolts, when mounting the mould?
Our bolts will break! They are made of bad quality!
Roll Out
From idea to global roll-out-The over-all project plan
Set UpRunPilot
ProjectRoll Out
Roll Out
From idea to global roll-out- Learnings
• Preparation is the key
• Huge motivation for developing the best training and
work standards
• A lot of cleaning up from a historical perspective
• Uncertainty will be minimized when doing the
workshops
• From global work to local anchoring
Developing a global Training organization
Developing a global training organization- The Job Training Organization
Training Coordinator Technical Writer
Global Job Trainer Local Job Trainer
Work Force
Developing a global training organization- From Selection to Evaluation
Selection process
EvaluationDevelopment
{Process supported by LEAN HR Consultants}
Developing a global training organization- How to spot the trainer talent
Selection process
LEARNABLE SKILLSPERSONAL CHARACTERISTICS
Source: Toyota talent
- How to spot the trainer talent
PERSONAL CHARACTERISTICS
• Willingness to learn• Adaptability and flexibility• Caring and concern for others• Patience• Persistence• Taking responsibility• Confidence• Questioning nature
Source: Toyota talent
There, there Buddy.
Selection process
Developing a global training organization
- How to spot the trainer talent
LEARNABLE SKILLS
• Observation and analysis ability• Communication skills• Attention to detail• Job knowledge• Respect of fellow employees
Source: Toyota talent
This is how youuse a wrench
Selection process
Developing a global training organization
- How to spot the trainer talent
Interview
Focus on behaviors/skills/attitudes
Practical exercise I
Focus on observing/analytical skills/communication
Practical exercise II
Focus on instruction skills; confidentiality in trainer role, adjustment of trainer style with the “trainee”, etc.
Source: Toyota talent
Selection process
Developing a global training organization
LEAN HR ConsultantsTrain the trainer within the above mentioned courses
English
Culture Understanding
Job Instruction
Job Relation
Work Standards
Personal
Characteristics
Learnable
Skills
- Carreer Path and the Supporting Compentencies
Personal
Characteristics
Learnable
Skills
Skilled Worker
Job Instruction
Job Relation
Work Standards
Personal
Characteristics
Learnable
Skills
Local Job Trainer
Global Job TrainerProcess confirmation
English
Job Instruction
Job Relation
Work Standards
Culture Understanding
Personal
Characteristics
Learnable
Skills
Training Coordinator
Development
Developing a global training organization
- Job Relations and Job Instruction as Core ConcpetsDeveloping a global training organization
Development
Appreciative feedbackTWI
Job Instruction
TWIJob Relations Coaching
eLearning
Classroom training
...
Cultural understanding
...
Coaching
- Culture understanding & English skillsAbove
Below
Developing a global training organizationDevelopment
- Evaluation processDeveloping a global training organization
This is how you use a wrench
1. Practice 2. Graduation
3. Training work force 4. Quarterly evalution
This is how you use a wrench
This is how you use a wrench This is how you
use a wrench
Evaluation
- Learnings
• A good and systematic selection process will ensure the right
foundation
• Job Instruction provides trainers with a solid method – the
backbone of the trainers toolbox
• Trainers highly motivated to learn about themselves and others –
and reflect on their own role as a trainer
• Good investment with TWI train-the-trainer modules certifications
(creating a standard for the LEAN HR consultants)
• Global Job Trainer is a complex role and therefore needs support
for longer periodes than the local trainer• Technical writer – essential support function
Developing a global training organization
Global Standards Local Ownership
Global standards with local ownership- Local CI Process
Trai
nin
g f
low
Improvement flow
Global standards with local ownership- From local improvement to global anchored
Validatedimprovemen
t within- Safety
- Quality- Cost
- Delivery- People
Global Trainer
Global standards with local ownership- From local improvement to global anchored
• Weekly video conference• Minimum two Face-to-Face per year
Q&AExcuse me I Have a question