2. 2 3. ... 2471 ... 2518 ... 2551 ... 4 (Job Description)
()(Performance Management) 1 2 3 3 4. .. ... ... .... 4 5. 5 6. / /
/ / / 6 7. ... ... (.) (.) (.) . . . . . . .. . . . .. . . 7 8.
O&M ... .... () 8 9. (.) - - - 9 10. () (.) 10 11. .. ... (. )
.. .. .. (.) .. (.) (.) .. ...(.) (.)11 12. ... 13. () : (C10, C11
.)(C10, C11 ) / .. 11 (//) ( 9 ) . .. 10 (//) (C9 .)(C9 ) / ./ 9
(//) 8 (//) (C8 .) (C8 ) / . 7 (/)(C7, C8 ) (C6, C7 ) / 3-5/6(C5,
C6 ) (C3-C5 ) 2-4/5/6 1-3/4/5 (C1-C4 ) 13 14. .. .. 14 15. ( () )
() 15 16. : (...) ++ ,. . ... ... ... :.- - - .. - .. .././. - . .
: ...../16 17. ... ... .... ... . . ... . .. . . ... / ... 17 18.
... ... ... ... ..18 19. ... ... 2535 2551 11 (Common Level) 4 400
(Performance Management) (Specialization) .. ( ... ) 2 20. : , ,,
,, , , , 4 21. : 2 521 22. : ( ) () () () 622 23. : () () () () ()
() () 7 24. 66,480 66,480 59,77041,720 59,77053,690 48,22059,770
64,34047,450 31,280 29,900 48,70050,550 15,41050,550 33,54021,080
25,39036,020 10,190 14,330 18,190 22,220 7,940 4,630 8 25. 53,690
66,480 (10-11)66,480/ 11 (10-11) 48,700 64,340 (9)41,720/ 10
59,770/ 9 31,280 - 59,770 (9)(9) 29,900 8 25,390 50,550 (8)
50,550(8) 7 21,08059,77036,0206 (9) (6-7) 5 48,220 14,330 47,450
22,220 4 (7-8) (3-5)15,4107,940 3 33,540 (5-6)2 10,1901 18,190
(1-4) 4,6309 26. 4,760 949 131,993 224,607 362,309 30 .. 5010 (:
(.) 2550) 27. : 11 10 (502 )/ / 9 (447 ) 11 28. : 9 . / (1,169 ) 8.
(3,591 )12 29. : 11 (./.) 10 (./.)(164 ) 9 (./.) (1,605 ) 8 (/.)
(19,115 ) 7 (/.) 6 ()(141,834 ) 5 4 (61,889 ) 13 3 30. : 8 7(2,725
) 6 5(104,331) 4 3 2(24,930) 114 31. 14,800 18,190 22,220 22,220
............ ............ ............ ............ ............
............ ............ ............ 13,400 13,400 ............
10,660 ............ 10,6608,500 ............ ............8,500
............ ............ ............ ............ ............
............6,8008,320 10,1907,940 3 4 5 15 32. 22,220 : 14,740 10
% 13,400(13,400 + 1,340 = 14,740) 7,940 16 33. . + ... ... . 26 ..
51 ( 131)() 30 25 .. 52 .. 17 34. .. 2551 ......................
.............................. 1. .............................. 2.
1)..............3.
1.1................................................
1.2................................................ 1.
2)............... 2.1
............................................... 2.
2.2................................................ 3.18 35. ( 400
)( ) ( ) (role) knowledge workers (specialization) . .. ..
(service-wide)19 36. ... . + . ... 26 .. 51 (( 4) . 131) 1 26 .. 51
20 37. Call Center HR 19 ( ) HR ..() Package HR Unit 38. ( 19 ) PMO
.. 39. 1 / /4.1 Webpage 2 Call center 4.2 HR ( ..+ HR +)4.3 Package
HR 3 4 . 40. 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 . 7 8 9 10 11
12 13 14 41. Touch pointsNo ( / )Walk-inYes( .. ( .)) (PMO)Call
Center OCSC (1786)No*()No*( PMO ) Call Center No FAQ* Touch
points()touch-points Call Center . No ().Intranet* FAQ : Frequently
Asked Questions 42. ( ..) : 0 2281 3333 2148, 2159 : 0 2280
3327www.ocsc.go.thwww.cscnewact.com 43. www.ocsc.go.th
