Putting U in UX Design: A Discussion Starter

Heidi Steiner Head of Digital and Distance

Education Services Norwich University

@heidisteiner

RUSA MARS UX Design Committee ALA Midwinter Meeting

Seattle, WA January 27, 2013

#uxmars

perspective

I am not a web developer

the little things

Library Terms Users Don’t Understand

http://www.jkup.net/terms.html

© John Kupersmith

• Database • Catalog • Interlibrary loan • Reference • Resources

Research Databases Find Articles

Databases

Interlibrary Loan

Request Materials

Proprietary Names

http://library.uvm.edu

get out!

save time of the reader

write like you talk

http://influx.us/onepager

nope

something busted?

Customer service

Do our websites measure up…

Librarians way smarter than me who you should pay attention to…

Aaron Schmidt Amanda Etches Brian Mathews Matthew Reidsma Steven Bell

Let’s Talk

Image Credits 1. It’s U by Håkan Dahlström CC BY 2.0 2. Empire State Pigeon by ZeroOne CC BY-SA 2.0 3. Somerset by ehisforadam CC BY-SA-ND 2.0 4. (photo of Stormtroopers watching a photo of Stormtroopers)² by Stéfan CC BY-NC-SA 2.0 5. minou & margot by Mathieu Struck CC BY-NC-ND 7. Perkins Library Reference Desk, 1970s by Duke Yearbook CC BY-NC-SA 2.0 8. savor the moment by Robert S. Donovan CC BY 2.0 9. Confused by Guudmorning! CC BY 2.0 11. Outlook. By ben▐ CC BY 2.0 14. Ready to Chop by Squiggle CC BY-NC-SA 2.0 15. Untitled by risaikeda CC BY-NC 2.0 16. Discovery by ConcreteCandy CC BY-NC 2.0 17. I broke a vase by tanakawho CC BY 2.0 23. He's Sneaky [EXPLORE] by Henry Stern CC BY-NC-SA 2.0 24. One Click or Two? by Kaptain Kobold CC BY-NC-SA 2.0 25. How do students measure up? by KTVee CC BY-NC-SA 27. Graphic Conversation by Mark Wathieu CC BY-NC 2.0 28. Thank You 2 by muffintinmom CC BY 2.0

Heidi Steiner • hsteiner@norwich.edu