ADIL ZABROUG P.O. Box 28356, Abu Dhabi UAE UAE Number: +971 528108527 adil.zabroug@gmail.combbuae77@gmail.comArabic : English : French : German

Highly talented, self motivated enthusiastic food service professional with more than 7 years of experience in hospitality, retail and customer services, employee development, purchasing, public relations and strategic planning. I have excellent inter-personal skills, and a team player, have the ability to work on all levels of an organization, trouble shooting, problem solving and abilities to achieve the high standard in the hospitality industry.

MARKS&SPENCER (AL FUTTAIM GROUP) Senior Sales - June 2012 up to Present

Be involved in stock control and management. Handling food area as per the guideline. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers.

PROFILE

EMPLOYMENT

Balancing cash registers with receipts. Dealing with customer refunds. Keeping the store tidy and clean, this includes hovering and mopping. Responsible dealing with customer complaints. Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Receiving and storing the delivery of large amounts of stock Keeping up to date with special promotions and putting up displays.

YAS VICEROY HOTEL, YAS ISLAND ABU DHABI, UAE. Supervisor - September 2009 – June 2011

Working at the Pool Bar of the Hotel, duties includes:

In charge as team leader at Restaurant as per assigned by manager. Oversees and manage all area of restaurant. Oversees the necessary operation and see to it that service is carried out according to

company's standard operation procedures. Ensure all guest receive the highest standard of service and fine dining experience. Ensure all staff delivering and provide the highest quality service to guest. Assist management in implementation of activities that would contribute to the achievement of goals such sales, cost efficiency, outlet revenue, productivity and customer

satisfaction. Maintain the database for the service staff of the outlet. Train staff and evaluates job performance for the purpose of supporting them in the

completion of their work activities. Arranged weekly duty roaster for the staff and assist manager to control and develop new

standard for service team. Plan to ensure minimum wastage and maximum profit by efficient stock control. Maintain food service equipment for the purpose of maintaining safe operating conditions. Coordinate and organized special function in outlet as per BEO and provide all facilities

accordingly.

ATLANTIC PALACE, AGADIR, MOROCCO Supervisor- October 2008- June 2009

In charge as chef de rang at restaurant and as per assign by manager . Oversees and manage all area of restaurant. Oversees the necessary operation and see to it that service is carried out according to

company’s standard operation procedures. Ensure all guest receive the highest standard of service and fine dining experience. Ensure all

staff delivering and provide the highest quality service to guest.

Assist management in implementation of activities that would contribute to the achievement of goals such sales, cost efficiency, outlet revenue, productivity and customer

satisfaction. Maintain the database for the service staff of the outlet. Plan to ensure minimum wastage and maximum profit by efficient stock control. Maintain food service equipment for the purpose of maintaining safe operating conditions. Ensure general cleanliness and maintenance of restaurant outlet and maintained in proper

shape at all time. Generate new idea for service and product.

RIYAD DES GOLFS ,AGADIR,MOROCCO August 2007 – October 2008 Supervisor

International Airport Al Massira,AGADIR, MOROCCO June 2007 – August 2007 Industrial Trainee

Hotel Amadil Beach Club, Agadir, MOROCCO October 2006– April 2007 Industrial Trainee

Caribbean Village An Allegro Agadir ,MOROCCO June2006– July 2007 Industrial Trainee

ATLANTIC PALACE AGADIR , MOROCCO June2006– July 2007 Industrial Trainee

2005-2007: Diploma in Hospitality Management

2004 : BTS, School of Hotel and Tourism Management, , MOROCCO

2002-2003: University English Literature, MOROCCO

2001-2002: Baccalaureate Modern Art, MOROCCO

EDUCATION

SPECIAL SKILSS

Operates computer systems and application such as: MS Office/ Windows 2003/2007-MS Word/MS Excel/MS Outlook/MS Power Point. Familiar with using, retail pro, micros, cash machine.

Certificate of recognizing of exceptional service of the month March, May 2015 Certificate of recognizing of exceptional service November 2014. Certificate of Recognizing of exceptional service October 2014. Certificate spotted by my manager for my consistent performance in Food department

April,2014. Certificate of Fire protection and equipment. Certificate of Hygiene HACCP Certificate for the Colleague of the Month November 2011 Certificate for the Team Member of the Month March 2011 Certificates for Invaluable Service during the Formula One Etihad Airways Abu Dhabi Grand Prix, 2009 ,2010,2011 Certificate for the Team Member of the Month June 2010 Certificate for Recognition of Service for Formula One Etihad Airways Abu Dhabi Grand Prix, 2010. Certificate of Training Of Guest And Employee Relation, ( T.I.G.E.R) Certificate of Achievement of training of Hotel Orientation Program for Employees August 9 , 2009

A good motivator and have a strong leadership skills. Passionate and committed to guest satisfaction. Highly effective leadership, communication, motivational, and inspiration skill. Able to work under pressure. Ability to work well on own initiative and with minimum supervision. Ability to relate well to a range of people. Proactive and with positive approach.

ALL PROFESSIONAL REFERENCES WILL BE PREPARED UPON REQUEST.

AWARDS and ACHIEVEMENTS

PROFESSIONAL SKILLS