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如何提升臨床溝通品質 智心聯盟 陳姿方執行長

智心聯盟 如何提升臨床溝通品質

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  • D.V.M., M.S.

    LEGO SERIOUS PLAY Method

    (2014-) (2007-2010) (2001-2005)

    2

  • Google 303,000

    Shaw, Adams, & Bonnett. (2004) 50%

    2012(100%), 2013(50%), 2014(44%)

  • 4

    0%10%20%30%40%50%60%70%80%90%

    100%

    101 102 1037 100% 50% 44% 0% 17% 56% 0% 33% 0%

    0%

    33%

    0%0%

    17%

    56%

    100%

    50% 44%

    5 18 9

  • 5

  • () 32

    OSCE(12+12+) (1); (2); (3); (4)

  • /

    7

    (2005)

  • (Sanson-FisherandPook,1978)

    (2005)

  • Tinga2001JAVMA

    2009

    (World Organization for Animal Health, OIE)2013

    9

  • 10

  • 11

  • /

    /

    /

    /

  • /

    /

    /

    /

  • 14

    =

  • Your goal should be to find the veterinarian who you believe can

    best meet your pet's medical needs and with whom you feel comfortable in establishing a

    long-term veterinarian-client-patient relationship.

    -AVMA

  • The best way to choose a veterinarian is the same

    way you would select a friend, a church or a club

    pay them a visit.

    If you do not like the receptionists attitude

    you will probably not like the veterinarian's either.

    -Ron Hines D.V.M. PhD

  • 20

    1995

    17

  • 20

    160 66(41%) 11(7%)

  • 20

  • LEGO Serious Play

    1990(Johan Roos)(Bart Victor)

    Hands-on, Minds-on

    h7p://www.wikiwand.com/zh-hant/

  • 15 A B

    B

  • (LEGO SERIOUS PLAY Six bricks)

    23

  • 24

    0%10%20%30%40%50%60%70%

    70%

    40%

    10%

  • Dr. Google

    &, &

    26

  • 27

  • Shaw2004JAVMA --

    (veterinarian-client-patient communication)

    300 (components)

    28

  • //

    (2005)

  • =+ (medical decision making) (shared decision-making

    model, SDM) (paternalistic decision-

    making model) (informed decision-making

    model)

    ,,,,&,2015

  • ,,,,&,2015

  • SDM

    SDM

  • ,,,,&,2015

    1.

    2. 3. 4.

    Step1

  • ,,,,&,2015

    5. 6. 7. 8.

    5/28

    Step1

  • Step1

    ,,,,&,2015

    1.

    2. 3.

  • 50%(Starfield et al. 1981)

    (Beckman & Frankel, 1984)

    (Beckman & Frankel, 1984) (2005)

  • (Tuckett et al, 1985)

    900%Waitzkin, 1984; Makoul et al., 1995)

    (Kindelan &

    Kent, 1987) (2005)

  • ,,,,&,2015

    Step2

  • (quality of life, QoL) Institution of Medicine (IOM): (quality of life scale for pets)

    h7ps://journeyspet.com/quality-of-life-scale-pets/

  • > 56

    25-55

    < 24(pain)(suffering)

    80

    8 h7ps://journeyspet.com/quality-of-life-scale-pets/

  • ,,,,&,2015

    Step3

    QoL

  • / ()

  • --

    ()

    43