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Overview of use of KPI (key performance indicators) for the dental practice. Mindmap for possible kpi's are included
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KPIs for Dentists Alexander Tolmeijer, 2 september 2014
Annual World Dental Congress
Monitor your
business
Key Performance Indicator
A key performance indicator is a quantifiable measure a company uses to determine how well it meets the set operational and strategic goals.
Goals could be…
-‐ Number of visits -‐ Waiting time -‐ Turnover -‐ Safety -‐ Customer Satisfaction
Bear in mind…
-‐ Don’t use too many KPIs -‐ Some KPIs take a number of
actions in order to improve -‐ Improvement of one KPI could lead
to improvement of other KPIs
Getting Started
RIs and PIs
Result-‐indicator
Performance-‐indicator
Set your goals
Make it a joint effort…
Customer satis-faction
Waiting room time
Use less
paper
Be on time!
Clean office
Less cancelling
Answer phone quickly
Save energy
No work backlog
Getting new clients
Less stock
Efficient planning
Buy cheaper
Then ask yourself…
Team: • Do we all agree on these PIs? • Can we measure them on a frequent basis? • Do we know what to do with the result? • Who is responsible to act? Management • Which PIs are relevant for your business
strategy?
Pick your important KPIs, for example…
Average handling time
Number of Cancellations
Turnover per patient
KPIs are at the heart of your business. From the seeds new business grow
Start monitoring
If you compare them with best practises you call these benchmarks
Sometimes you have to dig and find out exactly how things work…
Benchmarks comparison
Business Objec,ves
Metrics
Benchmark performance
How to close the gap?
Improve
There are three levels of benchmarking: • Internal benchmarking (within the company) • Compe,,ve or strategic benchmarking
(Industry and compe,tors) • Benchmarking outside the industry.
Benchmarks
Be carefull with benchmarks. Are these compliable with your own
practise?
Start leading by numbers and make your business SMART
Mail: [email protected]
