Management and

Leadership Savvy

Wisnu Prasedyoko

Hello, my name is:

Wisnu Prasedyoko - HR professional/leader

• Education: Master in HR Management – Rutgers University

• Highlights of Positions

• Part time consultant - Jakarta

• Chevron:

• Manager Industrial Relations and Policy - Jakarta

• Manager HR Shared Services - Pekanbaru

• Team Manager HR Operations - Duri

• Manager HR Kalimantan Operations – Balikpapan

• Team Manager Performance Mgt – Jakarta

• Unocal:

• Consultant HR – Jakarta

• Sr Supv Manpower Planning – Balikpapan

• HR Specialist – Houston, Texas

• Coordinator HR - Balikpapan

•

Introduction

What is management? Leadership?

Taking Control of Your Work Life

Essential Administrative Skills

Vital Communication Skills

Self-Empowerment and Self-Management

What are your challenges right now?

Note down any things that bother you right

now?

Work

Relations

Life

What is management?

man·age·ment*

/ˈmanijmənt/

noun

1. the process of dealing with or controlling things or people:

"the management of elk herds"

2. trickery; deceit:

"if there has been any management in the business, it has

been concealed from me"

* Oxford Dictionary

Leadership

1. the position or function of a leader, a person who g

uides or directs a group: He managed to maintain his leadership of the party despite heavy

opposition.

2. ability to lead: As early as sixth grade she displayed remarkable leadership

potential.

3. an act or instance of leading; guidance; direction: They prospered under his strong leadership.

4. the leaders of a group: The union leadership agreed to arbitrate.

Taking Control of Your Work/Life

External and internal customer service

Controlling, prioritizing and organizing your

work

Streamlining your office systems

Making your office user-friendly and efficient

Using high leverage activities to achieve

more in less time

Customers – Group

Discussion

Identify:

Your internal customers

Your external customers

Make the list in order from the most influential

to the least

Assess:

Each satisfaction level from 1 (least) to 5 (most)

Who are your customers?

Internal External

Food chain in customer

relations/hierarchy

Essential Administrative Skills

Harnessing the power of the mind – through

Mind Mapping Techniques

Right brain/left brain theory

Decision-making tools

Managing meetings effectively

Working with more than one manager

Left/Right Brain Myth

Left

Language

Logic

Critical thinking

Numbers

Reasoning

Right

Recognizing faces

Expressing emotions

Music

Reading emotions

Color

Images

Intuition

Creativity

Elements of Effective Meetings

Announce the meeting:

Time, place, purpose, attendees

(required/optional)

Make clear agenda

Start and end in timely manner

Control the talkers:

Make your thinking visible

Make others’ thinking visible

Make notes: decisions, action

items, follow-ups

Ask for feedback before adjourning

the meeting

Problem Solving and Decision

Making

1. Define the problem

2. Look at potential causes for the problem

3. Identify alternatives for approaches to resolve

the problem

4. Select an approach to resolve the problem

5. Plan the implementation of the best alternative

(this is your action plan)

6. Monitor implementation of the plan

7. Verify if the problem has been resolved or not

Problem Solving and Decision

Making

Cost/Benefit Analysis

Blue print: “As Is” to “To Be”

RCA (root cause analysis):

Fish bone

Y-Tree

5 Wives and One Husband

Systems thinking

Prioritizing Your Work

Collect a list of all your tasks. No order, or number.

Identify urgent vs. important. serious negative consequences?

any high-pri dependencies?

Assess value.

Order tasks by estimated effort. starting the lengthier task first or lightest?

Be flexible and adaptable.

Know when to cut.

Vital Communication Skills

Common communication mistakes

Different styles of communication

Communicating with confidence

Win-win conflict resolution

Exercises

Role playing - 1

With your partner, tell him/her about your

saddest story and make enough details of

your story: when, where, why, what, and how

Hear/look for his/her reactions/non-verbals

(gestures)

Two Way Communications

Two way communications

Two-way information sharing process where

one sends a message that is easy for the

receiver to understand

Tips

Practical

Factual

Concise and clear

Persuasive

Conflict Resolutions

Make sure that good relationships are a

priority.

Respectful, courteous, constructive

Separate people from problems.

Listen carefully to different interests.

Listen first, talk second.

Set out the "facts."

Observable facts

Explore options together.

Self-Empowerment and Self-

Management

Understanding the main causes of stress

How to build self-confidence and to

strengthen the ability to respond to difficult

situations

Transforming fear and negativity and

reactiveness

Continuing Professional Development -

where to go from here

Confidence – Group Discussion

Confidence is a key ingredient in leading effectively. Unfortunately,

sometimes it’s easier to know your weaknesses than your strengths.

What do you do well? Make a list of your strengths. These

items are not the same as the accomplishments on your résumé;

they are what made those accomplishments possible. How will your

strengths lead you to future success?

Why should people follow you? Look at situations where

you mobilized yourself and your team to face a particularly tough

challenge. Why did people believe in your ability to get things done

and trust that you were the one to follow?”

Fundamentals to Success

Shape the future. Articulate where your company or

division is going and be sure everyone around you

understands the direction.

Make things happen. Once you know where you’re

headed, focus on how. Again, be sure all of your people

know what executing will take. Process matters!

Engage today’s talent and build tomorrow’s talent.

Make the most of your people; engage and inspire them to

do their best. Find and build the talent you need for future

success.

Invest in yourself. You can never be a perfect leader;

find ways to continually build your skills and become

better.”Quoted from Management Tips from Harvard Business Review

Future Leaders - Qualities

Change management. As markets and technologies shift and

advance, organizations and strategies must continually change and

adapt. The leaders of the future will need to be masters at managing

change.

Deep familiarity with emerging markets. Tomorrow’s

leaders will need to identify and seize the new possibilities created

as emerging markets take center stage in the global economy.

The ability to inspire and motivate. In a future marked by

constant change, the ability to inspire and motivate others to work

together to achieve common goals will be critical. Without alignment,

change initiatives stand little chance of success.

Lean management. Leaders will need to operate in—and

create—lean, flexible organizations that optimize efficiencies without

sacrificing quality.”Quoted from Management Tips from Harvard Business Review

Back-up

Tips

Leadership and management must go hand

in hand.

Workers need their managers not just to

assign tasks but to define purpose.

Managers must organize workers, not just to

maximize efficiency, but to nurture skills,

develop talent and inspire results.

Culture and Engagement

Managing/Leading across

generations The Baby Boomers are roughly during the years 1946 to

1964. In the years following WWII many western nations

experienced a spike in births as they slowly recovered from

the economic hardships experienced during wartime.

Generation X were born between the mid 1960’s and the

early 1980’s. Gen X was shaped by global political events that

occurred during this generation’s youth.

Generation Y are born between the 1980’s and the year

2000, sometimes referred to as Gen Y, the Millennial

Generation, or simply Millennials. Generation Y has been

shaped by the technological revolution that occurred

throughout their youth.

Generation Z is born after the Year 2000. They are predicted

to be highly connected, living in an age of high-tech

communication, technology driven lifestyles and prolific use of

social media. http://www.talentedheads.com/2013/04/09/generation-confused/

Manager vs Leader

administers;

is a copy;

maintains

focuses on systems and

structure;

relies on control;

has a short-range view;

asks how and when;

has his or her eye always on

the bottom line;

imitates;

accepts the status quo;

is the classic good soldier;

does things right;

innovates

is an original

develops

focuses on people

inspires trust

has a long-range perspective

asks what and why

eye is on the horizon

originates

challenges it.

is his or her own person.

does the right thing.