Operational Governance Partnership for

Business Solutions UPDATED: 2013

Purpose

• To provide standard definitions for the range of solutions involved in the Company’s enterprise business landscape

• To establish clear roles and responsibilities among IT, BU’s and Vendor Partners

Standard Definitions

Standard DefinitionsTerm Definition

SO (Partner) Strategic Outsourcer / “SO” –The relationship maintained between IT and (Partner) to provide both infrastructure and application management services for the Company enterprise including ERP.

SO-Hosted Applications installed within the Company enterprise environment where the SO is responsible for maintaining the infrastructure supporting the solution but application development and related maintenance services are provided by another 3rd party (e.g. Sales Logix)

SaaS “Software As a Service” – A solution where a 3rd party (other than the SO) provides both infrastructure and application management support

SaaS-Integrated A SaaS solution that interacts with systems either hosted or maintained within the Company IT enterprise environment managed by IT (e.g. Ariba)

Saas-Not Integrated A SaaS solution that does NOT interact with systems within the Company IT enterprise (e.g. Salesforce.com)

Governance The set of activities that:

(1)Ensures alignment of Global, Enterprise and BU/Shared Service policies and procedures relative to IT(2)Optimizes overall enterprise IT costs by eliminating redundancies(3)Incorporates appropriate strategies for risk mitigation

IT Support Activities to resolve issues and maintain the appropriate functioning of the Company Enterprise IT Environment

SLA Service Level Agreement – the metrics used to determine that the service is being provided as agreed

Standard Definitions of Solutions relative to Company IT Enterprise Environment

BUSINESS ENTERPRISE

ENTERPRISE IT ENVIRONMENT

IT

SO

SO-HOSTED

SaaS-Integrated

SaaS-Not Integrated

ERP

WMS

CRM

Social Business Software

Standard Roles & Responsibilities

Standard RolesRole Definition

IT (1) Provides efficient and cost effective IT solutions and services to Company

(2) Ensures that the Company Enterprise Operating Environment is appropriately maintained to meet company needs

(3) Governs alignment and operating procedures according to Company Global Policies and Procedures

Contract Owner Party responsible for using, funding and monitoring the activities of a Technology Vendor Partner. May be IT or Business.

Technology Vendor Partner

An external organization that provides computer based solutions and services to the company (BU’s and Shared Services)

Roles of IT Areas and ServicesRole Definition

Office of the CIO • Ensures alignment of the Company Enterprise with Global Strategy relative to IT and Business Models• Responsible for optimizing enterprise costs relative to IT• Enables new business opportunities

Enterprise Architecture • Maintains repository for underlying infrastructure and applications supporting the Company Enterprise• Assists CIO in global alignment

Business Solutions • Optimizes Business Processes and partners with BU’s to create new business models• Provides Company internal Business Process / IT Consultants

Business Strategy • Maintains strategic alignment between IT and BU’s • Optimizes IT Costs and Revenue from IT Based Business Models

Risk Management • Ensures risk mitigation and Company compliance via IT related policies, procedures and vendor relationships for the Company Enterprise

Program Management Office (PMO)

• Maintains current portfolio of major Company IT Enterprise Initiatives• Provides standard procedures and tools for the successful execution of Company IT Enterprise Initiatives

IT Operations • Supports the operation of the Company IT Enterprise Environment

IT Areas’ Services and Responsibilities

GOVERNANCE AND SERVICES

IT SUPPORT

Office of the CIO

Enterprise Architecture

Business Solutions

Business Strategy

Risk Management

Program Management Office (PMO)

IT Operations • Supports the Infrastructure for SO-Hosted Applications• Supports the operation of the Company IT Enterprise Environment through to integration points with SaaS Providers

*IT responsible for Integration Points to systems within the Company IT Environment

*

Operational Activities

Operational Activity DefinitionsActivity Definition

Vendor Partner Compliance Information provided by and Reviews held with Vendor Partners that ensure the performance indicators agreed to with Company are maintained

Enhancements Small changes made to a systems environment. Company currently views all activities totaling $25,000 or less as enhancements.

Projects An Initiative whose value is greater than $25,000. All Projects are subject to applicable compliance requirements.

Support Tasks associated with issue identification and resolution. These are commonly referred to as “Break / Fix” events. The Company term is “Incident”.

IT Governance Policies, procedures and tasks developed to ensure the security of data (in all forms including assets) and business continuity of the enterprise as required by both US Law, the SEC and Panasonic Headquarters in Japan.

Operations – Who Does What?

Activity SO SO-Hosted SaaS-Integrated SaaS-Not Integrated

Vendor Partner Compliance IT Contract Owner* Contract Owner Contract Owner

Enhancements IT Vendor Partner* Vendor Partner** Vendor Partner

Projects IT Vendor Partner* Vendor Partner** Vendor Partner

Support IT Vendor Partner* Vendor Partner** Vendor Partner

Governance IT IT & Contract Owner IT & Contract Owner Contract Owner

*IT responsible for Infrastructure

**IT responsible for Integration Points to systems within the Company IT Environment