MANAGEMENT LESSONS FROM

PRESENTED BY :- SAGAR KARTIKMNIT JAIPUR

WILLIAM & CHARLES MAYO

Since 1889

RANKS TOP OF U.S. NEWS & WORLD REPORT BEST HOSPITALS LIST FOR LEADING EXCEPTIONAL

MEDICAL CARE IN MANY SPECIALITIES SUCH AS CANCER, HEART DISEASE, RESPIRATORY DISORDERS

AND UROLOGY .

What is the reason behind this success of Mayo clinic

over any other hospitals…..??????

VARIABILITY● TWO INTERRELATED CORE

VALUES AT THE HEART OF ORGANIZATION.

● PLACING PATIENT'S INTEREST ABOVE ALL OTHERS.

● PRACTISING TEAMWORK.

PERFECT TEAMWORK OF PATIENT AND MEDICAL TEAM

OPTING DIFFERENTIAL SERVICES

PRIMARY PACKAGED SERVICE

● DOCTORS ARE PAID FIXED SALARY INSTEAD ON NO. OF PATIENTS.

● THEY HAVE NO HESITATION IN REFERRING EACH OTHER.

● THUS BEST SERVICE TO PATIENTS.

SECONDARY SERVICE PACKAGE

SPECTACULAR INTERIORSWARM GREETINGS

1.Explain why Mayo Clinic is good at customer service. Why has it been so successful practicing medicine from others ?

Mayo clinic has delighted its customers by designing & managing unique services.

The doctor here are provided with fixed salaries and not on no. of patients providing providing to a patient curbing competition. Thus high standard cure can be guaranteed.

Other servicers helps in comforting patients in hospital.

Online services have surely proved time saving and attracting patient from regions to get consultation from their specialised doctors.

2. Do conflicts of the interest exist between wanting to make your patient happy and providing the best medical care possible? Why or why not?

Yes, there exists a conflict between between making patient happy and providing best medical care.

Sometimes patients are in illusion of getting different service from previous which would have been effective at that time & thus are not happy with the best method provided .

Also there may exist a difficulty in best method providing side effects to patient which would cause patient not opting it.

Proper cumulative discussion is the best way to sort things out.

● INTRODUCTION

● HISTORY OF MAYO CLINIC.

● MARKETING EXCELLENCE IN MAYO CLINIC SERVICES.

● EXPECTATIONS OF PATIENTS.

● Q & A.

THIS SLIDES WERE PREPARED BY :

MR. SAGAR KARTIKMNIT JAIPUR

UNDER A MARKETING INTERNSHIP OF:

PROF. SAMEER MATHURMARKETING PROFESSORIIM LUCKNOW.

Following links were referred for educational purpose in order to prepare this presentation.

● google.co.in/search/images.● Flicker.com● colorlover.in