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Принципы внедрения CRM для Mobile Alexey Korovanenko Sales Solutions akorovanenko@salessolutions .ru

Ключевые принципы внедрения CRM в Mobile Алексей Корованенко, Антон Куприянов, SalesForce, Mobile Beach Conference, MBC

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1. CRM Mobile Alexey Korovanenko Sales Solutions [email protected] 2. Web-To-Lead , KPI , , -, UTM , Outlook, Gmail Linkedin , Traffic Sources 3. , , , , , Chargebacks 4. 5. 6. 7. SLA LiveAgent /Skype Knowledge 8. Activision 9. 10. Chatter 11. Affiliate and Product Quotas Advertiser Stats Billing Inquiry & Resolution Trouble & Case Management Your environment Campaign Management DSP Admin Service JIRA Billing ERP Mediation Campaigns Trouble Tickets BillingAdvertiser Stats Cases Leads Advertisers Affiliates Traffic Sources Orders Contracts Invoices Advertiser Campaigns Quality Telephony Skype Media Plans Chargebacks AnalyticsCommunityMarketingServiceSales Apps 12. 500+ 50+ 15000+ DSP 6 10 Salesforce 13. www.salessolutions.ru Facebook.com/SFSolutionsru blog.salessolutions.ru