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DRAFTSocial Media:
A Look at Twitter and the Opportunity with Real Time Search
Simon Baptist
December 2008
2Simon Baptist
December 2008
Notes for Consideration• Objectives:
– To provide a quick introduction into the power of Social Media, with a lens on Twitter, the micro-messaging/blogging platform
– Set the Discussion by talking about Real Time Search– Discussion around what the opportunity could look like
• Audience: – This Deck was built for a private summit of Executive to
Senior Management at Publishers, Directories and Telcos• Date:
– This Deck was built in December and so reflects some of the big Twitter moments at that time
3Simon Baptist
December 2008
Social Media DefinedSocial media are primarily Internet- and mobile-based tools for sharing and discussing
information among human beings.
Key Social Media Applications:
Social Media Definition: http://en.wikipedia.org/wiki/Social_media
4Simon Baptist
December 2008
First There Was Blogging
http://www.blogpulse.com/
http://www.technorati.com/blogging/state-of-the-blogosphere/
5Simon Baptist
December 2008
Now There’s Micro-BloggingMicro-blogging is a form of multimedia blogging that allows users to send brief text updates (say, 140 characters or
fewer) or micromedia such as photos or audio clips and publish them, either to be viewed by anyone or by a restricted group which can be chosen by the user.
Micro-blogging Definition: http://en.wikipedia.org/wiki/Microblogs
Is considered by many the Poster Child of Micro-blogging.
Evan Williams is the founder of
Evan was also one of the founders of
Evan is also attributed to have defined the term blogger
Let’s Look @Twitter
7Simon Baptist
December 2008
Twitter 101
You are limited to 140 characters for posts or as they are known Tweets
You follow people
People follow you
There’s lots of info for a deeper dive, e.g.: http://www.slideshare.net/cagedether/twitter-explained-presentation?type=powerpoint
Direct Messages are private
You make your msg public if you include @username
8Simon Baptist
December 2008
Twitter Web2.01 - API
http://apiwiki.twitter.com/Search+API+Documentation
9Simon Baptist
December 2008
Twitter 201 – API – Applications
• To the left are 3rd party Applications that are recommended by Twitter
• All of these are distributed away from Twitter.com by utilising the API
http://twitter.com/downloads
10Simon Baptist
December 2008
Twitter 201 - API = Broad Ecosystem
Multitude of 3rd Party Service• Desktop apps
– Windows– Mac– Linux– Multi Platform– Second Life– Other
• Web apps– Search– Follow Management– Visual– Visualization– Posting and Alerts– Badges and Widgets– Diet and Exercise– Personal Finance– Other
• Mobile apps
Some examples• TweetDeck, a popular desk top
app• URL Tracking
• Trend Analysis
• Ads
• Search
3rd Party Service list: http://twitter.pbwiki.com/Apps Chosen from the extensive list at PR2.0:
http://www.briansolis.com/2008/10/twitter-tools-for-community-and.html
11Simon Baptist
December 2008
Twitter 301 – Social Command-Line
BotsPaying it’s historical dues to IRC, 3rd Party Services can create Bots for communication with Twitter Users
Examples• liketribe - A personal assistant that
learns your tastes, advises you where to go, gives you directions, weather, and helps find friends
• Remember The Milk - Interact with your Remember The Milk account
• AccuWx Weather - Receive a weather forecast by sending a message to @AccuWx containing a US zip code or city, state or city, country.
• CommuterFeed.com (commuter) - Commuter Feed is a free service that lets you see reports on traffic incidents in your local area using Twitter.
Evan Williams has suggested that Twitter can be considered a command-line
Le Web Talk by Ev Williams: http://vpod.tv/leweb3/392057 Many more Twitter Bots: http://twitter.pbwiki.com/Bots
12Simon Baptist
December 2008
So What? Twitter has only 5 million UV monthly
• Due to extensive API use (a stat that it’s time to start measuring), actual Twitter use is much higher
• Better though is to look at a short example in #Motrin: Johnson & Johnson Blunder
13Simon Baptist
December 2008
#Motrin: Johnson & Johnson Blunder• J&J's McNeil Consumer Healthcare had created a campaign to tie Motrin to the pain mothers
have from baby carriers• A video ad was put on to YouTube in late September but full media starts in the runup to
International Baby Wearing Week ( November 12-18, 2008)• The start of the response on Twitter is attributed to Mommy Blogger, Jessica Gottlieb on the
Friday.• A full scale Social Media eruption occurred on Twitter over the weekend. (You can get a flavour
via this this 9min response from Twitterville on YouTube)• Monday morning. The campaign (and brand) was dead in the water and this was response
from the team at Johnson & Johnson:"We have taken immediate action to respond to these concerns and have removed the advertisement from
our Web site... Unfortunately it will take longer for us to remove this advertisement from magazines, as several are currently on newsstands and in distribution.“
• More links:– Chicago Tribune: Company caves to moms’ Motrin ad backlash – Washington Post: Motrin Makers Feel Moms' Pain, Pull Babywearing Ad– Advertising Age: How Twittering Critics Brought Down Motrin Mom Campaign– Wired Blogs: Motrin's Mommy Headache: A Lesson in Social Media Experimentation– Forrester Social Media Analyst Jeremiah Owyang: The Motrin Moms Backlash by the Numbers – Live Search– Twitter Search: #motrinmoms
14Simon Baptist
December 2008
And then 10 days later: #Mumbai• Twitter responds to the terrorist attack on
Mumbai
e.g.: http://www.techcrunch.com/2008/11/26/first-hand-accounts-of-terrorist-attacks-in-india-on-twitter/
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December 2008
With #Mumbai, Twitter Crosses the Chasm
Mumbai: Twitter's Moment
Twitter turns serious amid India terror
Tweeting the terror: How social media reacted to Mumbai
But how does this relate to Search and Monetisation as an Online Business?
Interesting...
17Simon Baptist
December 2008
John Battelle Crystallises it Best
December 04, 2008Shifting Search from Static to Real-timeIn what may prove to be a seminal post on the
LookSmart Thought Leadership series, John Battelle takes the time to “Think Out Loud” about his response to using Twitter. Among other things he says:
In short, Google represents a remarkable achievement: the ability to query the static web. But it remains to be
seen if it can shift into a new phase: querying the realtime web.
http://www.typepad.com/t/trackback/1015593/36625626
18Simon Baptist
December 2008
As a Publisher, it could go from this:
Or?
Discussion…
Appendix
22Simon Baptist
December 2008
TwitRank• I have put some thought into what this would look like and
have currently come to the following high-level:∑= User Influence X User Topic Authority X Update Authority
• The list of variables that can be used to build each of these are:– Followers– Following – Updates – Replies – Favourites – Retweets of other people’s updates – Retweets of this users updates – External links – Direct Messages
• Interesting reading: Twinfluence looks to be doing some good work on User Influence and Dan Zarella is working hard on ReTweets.
23Simon Baptist
December 2008
How People Move from Status Update to Microblogging
http://rohitbhargava.typepad.com/weblog/2008/12/the-5-stages-of.html
24Simon Baptist
December 2008
Blogging is the Mainstream• comScore MediaMetrix (August 2008)
– Blogs: 77.7 million unique visitors in the US– Total internet audience 188.9 million
• eMarketer (May 2008) – 94.1 million US blog readers in 2007 (50% of Internet
users)– 22.6 million US bloggers in 2007 (12%)
• Universal McCann (March 2008) – 184 million WW have started a blog | 26.4 US– 346 million WW read blogs | 60.3 US– 77% of active Internet users read blogs
Simon Baptist: Has been building successful web products with a Search and Advertising focus since ’96.
http://www.twitter.com/simon_baptist
http://www.linkedin.com/in/simonbaptist
