企業對於資訊系統管理之實務要求

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問題 1-1 (Business)

In the next year, the CEO decides a budget reduction in IT operating expenses. You are the IT manager. What would you do? (Choose two)

題意： 明年，執行長決定要減少 IT 營運支出的預算，是 IT 經理，該怎麼做呢？ ( 選擇兩項 )

選項：

A. Develop a web page that provides common user issues and answers.B. Apply a new cloud CRM system to assist a channel expansion.C. Migrate systems from new acquisitions to the overall business use.D. Implement a new inventory system to increase supply chain efficiency.E. Buy more servers to improve the performance of the POS system

解答： (A)(C)

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問題 1-2 (Business)

Which of the following are operating expenses? (Choose three)

題意：下列哪一個選項是營運支出？選三項。

Operating expenses, Opex 營運支出，或是 Operation costs, 營運成本，是會計學的名詞，包含行政開支、分行租金、廣告支出、利息支出以及固定資產的折舊等，其中行政開支包含職員薪資、法律顧問費、董事支出、公關顧問費用等。不是直接成本，但是一旦公司開始營運就必須支出。

選項：

A. Salary of IT helpdesk employeesB. Hardware maintenance costC. Remote interface hardware costD. Monthly fee of vendor servicesE. The cost of blade server for license management

解答： (A)(B)(D)

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問題 1-4 (Business)

The sales department makes next year ’ s business plan to increase sales for 20%. What can IT do to contribute this goal? (Choose two)

題意：業務部作了一份明年的銷售計畫，預計增加兩成銷售量， IT 部門能做什麼來協助達成這項目標？

選項：A. Implement a cloud-based order entry system to increase sales.B. Develop a new ERP system to increase supply chain efficiency.C. Integrate recent acquisitions to the corporate infrastructure to reduce cost of the company.D. Develop a new in-house CRM application to increase customer service quality.E. Add hardware equipment to the web store system to support projected increases in sale transaction volume.

解答： (A)(E)

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問題 1-5 (Business)

In order to support the company goal of maximizing revenue, which following strategy should IT department apply?

題意：為了支援公司增加營收的目標， IT 部門該採用什麼策略？

Maximize 極大化， revenue 營收， strategy 策略。 IT 部門的員工，有時會將公司的目標和 IT 的目標搞混，公司的目標通常是增加營收、增加利潤、增加市場規模、提高顧客滿意度、減少顧客流失、降低作業成本等， IT 的目標可能是增加伺服器、增加網路頻寬、增加資料儲存量、加快系統反應速度、資訊系統整合等，通常是需要花錢的，也就是會跟企業目標相左，資訊系統是企業營運必要的設備，但要建置到什麼程度，則需要企業內部做資源分配時考量。

選項：A. Improve response time of the human resource information system.B. Localize the web store to access other markets.C. Reduce IT infrastructure power consumption costsD. Improve the look and feel of the product knowledgebase website.

解答： (B)

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• Identify common applications used in most businesses.

• Describe special-purpose applications.• Define application tiers and their purpose.• Identify the different application paradigms

available to an organization.• Learn how to articulate the cost and benefit of

using each of the most common application deployment approaches.

The Role of IT

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• File sharing (NAS)• Email• Unified communication • Database

Common Types of Applications

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• Enterprise Resource Planning (ERP)• Customer Relationship Management (CRM)• Supply Chain Management (SCM)• Group Productivity• Collaboration• Online Presence• Social Media

Special-Purpose Applications

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問題 1-3 (IT)

Which two features usually describe mission-critical legacy business applications?

題意：有何兩項特色來形容非常重要的傳統商業應用程式？

選項：

A. They are easy to maintain.B. There are many resources to enhance the systems.C. It is difficult to modify the system for the constant changing business requirements.D. They are the repository of business processes and procedures that have been followed for years.

解答： (C)(D)

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問題 1-8 (IT)

What is the business function description of BackOffice?

題意： BackOffice 的功能是什麼？

選項：

A. Tracks customer interactionsB. Allows workers to send and receive emailsC. Allows employees to open, manage, or join a virtual conference roomD. Makes sure that one co-worker’ s changes do not overwrite those mode by another one

解答： (B)

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問題 1-9 (IT)

What is the function description of Collaboration?

題意： Collaboration 的功能是什麼？

選項：

A. Tracks customer interactions.B. Allows workers to send and receive emails.C. Allows employees to open, manage, or join a virtual conference room.D. Makes sure that one co-worker’ s changes do not overwrite those mode by another one.

解答： (D)

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問題 1-11 (IT)

Your company has migrated group productivity solution. This solution is also a cloud-based system. What are the possible business influences?

題意：公司已經轉換到”團隊生產力提升系統”的解決方案，這個系統同時也是雲端服務，何者是可能的商業影響？

選項：A. Remote users can access online conference by tablet computer.B. Customer complain information is stored in a centralized database.C. Product information will be more readily available to customers.D. Users can access their word processing documents from any device.

解答： (D)

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問題 1-14 (IT)

The Marketing department is concerned about improving the company's online presence. Which initiative would require collaboration between IT and Marketing?

選項：

A. Improving SEOB. Creating social media contentC. Creating a company Facebook pageD. Analyzing Web server performance

解答： (A)

Search Engine Optimization (SEO)

• Applications may be acquired for use by an organization in several ways:o Buyo Buildo Subscribeo Outsourceo Combination models

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Application Paradigms

Benefits DrawbacksQuick implementation Limited configuration may be

possible, but may not fully meet business needs

Reduced dependency on internal IT skills

Integration costs with internal dependent applications might be necessary in future

Often less expensive than in-house development for the same functionality

Increased dependency on an external vendor

Typically higher quality and reliability

Additional support costs, licensing costs, or costs of future upgradesPotential security risks or vulnerabilities that might not be acceptable

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Commercial Off-the-Shelf Software (COTS)

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問題 1-15 (Business)

You have identified an off-the-shelf customer portal that meets the functional needs of the business. However, it is based on technologies that are not aligned with the training and skillset of the internal IT staff.

What are the top two challenges to getting but-in ? (Choose two.)

選項：A. SEO implicationsB. Development timelineC. Cultural issues within the organizationD. Ongoing support and maintainabllity of the proposed solution

解答： (C)(D)

• Can create solution to the business’s exact needs• Expensive• Time-consuming• Requires staff with appropriate skills

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Build from Scratch

Benefits DrawbacksCustomizations meet the requirements of the business

Customizing inefficient business processes is not productive for the business

Functionality is known because it was created by the organization

Increased expense of maintaining and supporting the application

The potential for improved internal security controls

Specific staff skills are required to develop and maintain the software

Often less expensive than developing from scratch

Increased application complexity 24

Repurpose/Customize

Benefits DrawbacksEase of access from different locations

Limited customization

Minimal capital expense

Limited integration

Decreased deployment time

Expense burden shifted from capital to operating Potential security or compliance issues Availability dependent on an external partner

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Subscribe

Benefits DrawbacksIn-house staff not required to be trained or skilled

Decreased internal IT staff morale or increased concerns about job security

Internal resources freed up to focus on other projects

Increased dependency on a service provider

Potential reduction in overall delivery costs, such as with off-shore outsourcing

Potentially high operating costs or capital expenditure

Potential security risks, such as disclosure of confidential or proprietary information

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Outsource

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問題 1-16 (Business)

Which four tasks should the business analyst complete during post-implementation activities of an IT solution ? (Choose four)

選項：A. Maintain defect logB. Validate scope of solutionC. Complete lessons learned meetingD. Define key performance measurementsE. Compile business performance metrics ( 編譯經營業績指標 )F. Complete solution performance assessment ( 完整的解決方案的性能評估 )

解答： (A)(C) (E)(F)