2200 COLORADO AVE APT 621 SANTA MONICA, CA 90404P H O N E 2 1 3 - 2 5 9 - 9 5 0 5 E - M A I L D I E G O . A R A Y A @ V E R I Z O N . N E T

 

Diego Araya PROFESSIONAL SUMMARYBi-Lingual English, Spanish Field Service Technician. Responsibilities included US and worldwide travel for installation, configuration, and upgrading of various types of industrial equipment. Experience has led to an understanding of  quality inspection systems for industrial printing, sensors, circuit boards and components, encoders, Lasers, UPS, Cisco Routers, Windows 200X, XP, 7,8, WIFI, CCTV/DVR, CATV, POS systems, cabling and customer display systems, hydraulic systems, water and steam boilers, solenoid valves and Industrial Espresso machines and brewers. 

PROFESSIONAL EXPERIENCEMarch 2015- PresentSouth Coast Beverage-Anaheim, CAField Service EngineerSenior lead tech for Melitta Espresso line of products in southern California. Install, place in operation, maintain, inspect, test, trouble-shoot and repair Bunn and Thermoplant equipment at customer sites. Serve as key point of contact, coordination between company and customer to meet all requirements efficiently and economically. Report to local Field Service Coordinator. Coordinate activities with outside service providers, customer service, installations and removals. Take initiative in problem solving; produce significant results. Operate safely and effectively. Promote team-work to achieve project goals. Obtain information/resources; perform independently. Work is performed in conformance with established safety procedures while ensuring customer satisfaction with the appearance/operation of every installation and service.

March 2010 – February 2015MELITTA SYSTEM SERVICES – Elgin, ILSenior Field Service EngineerTravel the state of California and U.S. servicing, installing and maintaining industrial Espresso machines for McDonald's Barnes & Noble, Hotels, Hospitals, Cruise Ships and Airports. Other responsibilities involve maintaining company vehicle supplied with parts, maintenance, inventory, and daily communication with warehouse and dispatch. Explain system capabilities and operation to the customer along with features and benefits. Provide the required technical training to field technicians and service partners on all products to achieve desired results with regard to set-up, operation, preventive maintenance and repair of machines in the field. Achieve timely and accurate technical support performance to customers to ensure product-related problems are addressed and, whenever possible, resolved to avoid unnecessary field service visits. Evaluation and assessments of the quality of work for techs in the Midwest and California. Attend trade shows to meet with owner operators and store managers to better meet customer needs and expectations. Exhibit professional appearance and conduct and provide customers with excellent customer service. Ability to build trust quickly; interact and communicate well with customers and coworkers. Also display Melitta state of the art Espresso machines and discuss future ideas and improvements. I was promoted to senior technician in Sept. of 2013. 

June 2008 - June 2009LASERCRAFT, INC. - Chicago, ILField Service EngineerHandled full installation, maintenance and repair of the Red Light Systems installed in intersections; wiring to the CCD Cameras, Lasers, Routers, Digital Video Recorders, Electrical Power and Computer Systems. Calibration, configuration and set up of all the computer software was done at the end of each install  November 2007 - April 2008AVANCED VISION TECHNOLOGY – Atlanta, GAField Service EngineerThis job involved traveling all over the country installing, configuring and upgrading sophisticated and very high tech inspection systems used with various applications for  packaging, labels, and commercial printing.  Worked with the following systems: 

PrintVision/Helios, an automatic 100% inspection system. The system can be mounted on press for in-line inspection or on a rewinder for post press handling.

  PrintVision/Jupiter for Packaging Printing is an advanced video-based inspection system that

automatically detects defects in various types of printing processes. These products are applicable to every form of continuous web printing, including Gravure, Flexo and Offset presses.

 May 2003 – November 2007CONNECTION SOLUTIONS, INC.Field Service EngineerInstallation, configuration, cabling and maintenance of Point of Sale Systems, credit card readers, printers and scanners for large retail stores, fast food restaurants and private businesses  in a Windows NT, 200X and XP environment. Installed drive through headsets and timers, WIFI, CCTV/DVR, CATV Cabling and Customer display systems.   June 2001 - May 2003WOLVERINE AMERICAN - Grand Rapids, MIElectronics TechnicianLead repair technician in charge for the maintenance, repair and upgrades of all mechanical and electronic components for Mars Electronics bill acceptors and coin mechs for vending, gaming and change machines.  Also responsible for maintenance, repair and upgrades of all computers and network.    EDUCATIONDavenport University, Grand Rapids MI2002-2005 - Network Security   National Institute of Technology, Wyoming, 1999- 2000 - Degree in Electronics, Computers and Industrial Technology (Associates Degree) 

CERTIFICATIONS & AWARDS Certified Electronics Technician (CET) AC7009 A+ Certified Mars Electronics Certified Technician (Coin Mechs and Bill Acceptors) AT&T Certified Cable Technician Awarded 3rd place in National Information Technology competition representing Davenport University for Business Professionals of America     LANGUAGESFully bilingual in English and Spanish. Also fluent in Italian.   References shall be furnished upon request.