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TechExpert Company
IT OUTSOURCING AND SOLUTIONS
TECHEXPERT COMPANY
TechExpert Company
Contents
Who we are?
Our services
Our team
Our projects
TechExpert Company
KEY FACTS ABOUT TECHEXPERT
TechExpert – the Ukrainian system integrator since
1997
Clients – a wide variety of leading
Ukrainian and international
companies from different industries
Implemented projects of different types of scale and
complexity on all IT and infrastructure
levels
Wide range of managed IT
services for end-customers and
service providers
TechExpert Company
OUR KEY CERTIFICATIONS
• Microsoft Certified Partner • Cisco Systems
• Hewlett-Packard
• CheckPoint
TechExpert Company
OUR CLIENTS & PARTNERS
TechExpert Company
OUR EXPERTISE
• Products and technologies:Microsoft Windows ServerMicrosoft Hyper-V Server Microsoft Forefront ServerMicrosoft System CenterMicrosoft Office Project Server Microsoft SQL Server Microsoft Exchange Server
Microsoft Dynamics CRM Microsoft SharePoint Server Microsoft Lync Server Microsoft Office 365 Microsoft OfficeMicrosoft Windows MultiPoint Server 2012Desktop Systems
NagiosZabbixGLPIAsteriskJabberPostfix SendmailExim
LinuxRed HatDebianOpenSUSECentOSFreeBSDOpenBSDFedora
CiscoHewlett-Packard
CheckPointJuniper
• Hardware:
TechExpert Company
Contents
Who we are?
Our services
Our team
Our projects
TechExpert Company
OUR SERVICES
Infrastructure Management Outsourcing
Support
Maintenance
TechExpert Company
INFRASTRUCTURE MANAGEMENT OUTSOURCING
What benefits can organizations get from our services?
Experienced and skilled
professionalsOrganizational and operational
flexibilityIT service continuity
Security risk reduction
Effective management of IT infrastructure
costs
• Necessary knowledge and skills• Experience in the industry-specific projects• No hard costs of hiring new employees
• Achieve high business agility• Incorporate new technologies and best practices• Foster innovation
• Identify, asses and manage risks• Rigorous Configuration Management, Change
Management and review process
• Lower capital and operational costs• No extra expenses on recruiting training and
infrastructure costs
• High level of information security
TechExpert Company
INFRASTRUCTURE MANAGEMENT OUTSOURCING
Network Management
Routers/Switches
Wireless
Voice and Unified Communication
Security
Audit and design
Server and storage
managementServer monitoring and
management
Backup management
Email server management
Performance and capacity management
Migrations and upgrades
Disaster recovery and replication support
Server consolidation & virtualization
Protection from external/intern
al threatsVulnerability audit
Penetration test
Intrusion Prevention System (IPS)
Compliance with regulatory mandates
Network Access Control (NAC)
Firewall, VPN
End-point security
Data Loss Prevention (DLP)
Web security
Email security
TechExpert Company
Support and MaintenanceHow can one describe this interrelationship?
Shift from describing and solving what happened to creating accurate predictions and taking steps will not only deliver new insights but improve operability outcome.
“What happened?”
“How many, how often and where?”
“What exactly is the problem?”
“What actions are needed?”
“Why is this happening?”
“How to accommodate user requirements?”
“How to increase system’s maintainability?”
“What will happen next?”
MAINTENANC
ESUPPORT
Future orientated and source of competitive advantage
Solve incidents and provide insight of information system
“How to minimize risks?”
TechExpert Company
SUPPORT
Expertise• Allow your business easy and
timely access to specialist knowledge and skillsCustomer satisfaction
Lower costs• Exclude a necessity to search
for additional in-house expertsReturn on investments
Focus on core competencies • Take advantage of the latest
technology in the marketBusiness efficiency
Key benefits of outsourced IT Support services
TechExpert Company
SUPPORT
Expertise• An increased focus on delivery
of products or servicesCustomer satisfaction
Lower costs • Employees will be able to concentrate on your customers, so the quality of service is likely to improveReturn on investments
Focus on core competencies
• Easier access to new technologyBusiness efficiency
Key benefits of outsourced IT Support services
TechExpert Company
SUPPORT
Expertise• Extend internal resources at
minimal costCustomer satisfaction
Lower costs• The need for infrastructure and
capital outlay is done away withReturn on investments
Focus on core competencies • The incremental cost of add-ons
to the system is lower.Business efficiency
Key benefits of outsourced IT Support services
TechExpert Company
SUPPORT
Expertise• Return on investment is clearer
thanks to measurable outlayCustomer satisfaction
Lower costs • More effective cost control• Guaranteed fixed IT system
costsReturn on investments
Focus on core competencies • Service-Level Agreement
guarantees the respective quality of servicesBusiness efficiency
Key benefits of outsourced IT Support services
TechExpert Company
SUPPORT
Expertise• Make optimal use of existing
resources by reducing the pressure on your employees.Customer satisfaction
Lower costs • This will allow your staff to focus on your company's core competencies rather than on IT support tasks. Return on investments
Focus on core competencies • Faster implementation time for
IT systems translates to reduced time to productivity.Business efficiency
Key benefits of outsourced IT Support services
TechExpert Company
SUPPORT
Expertise
• The use of IT services can result in higher levels of efficiency thanks to a more focused use of limited business resources.
Customer satisfaction
Lower costs
Return on investments• The business processes will
improve through the establishment of best practices.
Focus on core competencies
Business efficiency
Key benefits of outsourced IT Support services
TechExpert Company
department with the primary functions of making changes to
component that is required to resolve (i.e. code change, hardware
replacement, vendor support etc.)
SUPPORTHow are Support services provided?
2nd Level Support3rd Level Supporttechnical specialists with profound
knowledge on certain technologies and software products who co-
ordinate and resolve incidents as quickly as possible
TechExpert Company
SUPPORT & MAINTENANCE COLLABORATION
How does this relationship work?
SPoC
Service ManagerService Team Company's employees
Company’s representative
a team of professionals that is trained to provide
support, guidance and assist the users of specific
products and services
the person in charge of the
whole collaboration
process
the person that communicates
objectives of the company and SLA metrics
in case of incidents or any problems users submit a
request
TechExpert Company
MAINTENANCEKey benefits of outsourced IT Maintenance services
Reduces resource
waste
Manages control
Reduces overtime
Allows easy error
spotting
Improves safety
Improves quality
Ensures better
Support & Service
TechExpert Company
MAINTENANCEWhat our Maintenance services have to offer?
increase the system’s maintainability, with such services as updating documentation or adding comments
Corrective maintenance
Adaptive maintenance
Perfective maintenance
Preventive maintenance
repair of faults found
adapt the information system to changes in the environment without changes in the system’s functionality
functional enhancements to the system accommodating new or changed user requirements
TechExpert Company
Contents
Who we are?
Our services
Our team
Our projects
TechExpert Company
Our team is comprised of highly experienced and certified professionals who can provide full range of services: from infrastructure design to integrated support and maintenance of the heterogeneous environment. Our team includes such specialists:
OUR TEAM
System and network administratorSystem and network engineerSolution architectService Desk analystIT Consulting analystProject manager
TechExpert Company
All our professionals have the appropriate competencies, a great experience in project participation and the appropriate international certifications:
OUR TEAM
Cisco
Cisco Certified Network Associate (CCNA)Cisco Certified Network Associate Security (CCNA-SEC)Cisco Certified Network Professional (CCNP)Cisco Certified Network Professional Security (CCNP-SEC)Cisco Certified Design Associate (CCDA)Cisco Certified Design Professional (CCDP)Cisco Certified Security Professional (CCSP)CQS-Cisco Foundation Express Design Specialist (CQS-FDS)CQS-Cisco IP Communications Express Specialist (CQS-IPCCX)Cisco IPS Specialist (CQS-CIPSS)Cisco Express Foundation Field Specialist (CQS-FSPS)
Microsoft
Microsoft Certified Professional (MCP)Microsoft Certified Technology Specialist (MCTS)Microsoft Certified IT Professional (MCITP)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Professional Developer (MCPD)Microsoft Certified Solutions Developer (MCSD)Microsoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Trainer (MCT)
He
wlett-Pa
ckard
HP AIS - Network InfrastructureHP ASE - Network InfrastructureHP ASE – Wireless Networks Implementer V1HP Certified Systems Administrator (CSA)HP Master ASE - Network Infrastructure
TechExpert Company
Contents
Who we are?
Our services
Our team
Our projects
TechExpert Company
RITTAL: INFORMATION SYSTEM MODERNIZATION
Client:Rittal
Complex project on modernization of information system including virtualization
Objectives:Modernization of the services provided by existing information system, including the implementation of virtualization system up to current requirements of business processes in day-to-day activities.The deployed solution should ensure the continuity of business processes striking a balance between the fault tolerance and costs of system implementation.
Modernization of information system and the implementation of virtualization solutions, backup, mail system organization, meeting all the requirements of modern information infrastructure, will allow fulfilling the current goals of business more accurately and clearly.
Result:
TechExpert Company
Client:
Bayer
Complex project on migration of the desktops to the latest Microsoft software
Objectives:The customer had the task to fulfill migration of all desktops with Microsoft Office 2003 and Windows XP to a new platform - Microsoft Office 2010 and Windows 7. As well TechExpert was to keep this massive transition as seamless as possible , and for this purpose - to train employees using the new software. One of the main tasks was to spend optimum financial cost with minimum disruption to production.
Specifically for this task, based on our objectives and the level of knowledge of our employees, TechExpert and our training center “Networking Technologies” designed training program , which was carried out daily for 3 months on the customer’s territory. At the same time the TechExpert team fulfilled software migration on workstations without interrupting the users’ workflow.
Result:
BAYER: TASK OUTSOURCING (DESKTOP MIGRATION)
As a result of the project, all workstations were upgraded to the new software and users immediately began its effective operation.
TechExpert Company
Client:Sanoma Media
Migration to the new enterprise mail system using Microsoft Exchange Server
Objectives:The challenge for the company was to upgrade the mail system in order to improve user productivity and to reduce the risk of data loss or leakage.
The specialists of TechExpert company had successfully fulfilled the project on migration to the new enterprise mail system. Within the project scope was carried out migration from the existing mail system to Microsoft Exchange Server 2010.
Result:
SANOMA: ENTERPRISE MAIL SYSTEM MIGRATION
Resulting from the project fulfillment customer managed to achieve the required business objectives such as improvement in efficiency of users’ teamwork, availability and reliability of mail system, improvement in securing the environment of e-mail exchange
TechExpert Company
Client:Platinum Bank
Migration to the new enterprise mail system using Microsoft Exchange Server
Objectives:The customer’s goal was to improve significantly the quality of customer service and to ensure the integration with other System Center products, which has been previously used in our company. That is why the Client decided to implement Microsoft System Center Service Manager 2010 (SCSM 2010) , and as a result to get an integrated solution for the IT- infrastructure management.For the fulfillment of this product, the Customer mainly relied on the
strength of their own IT- department. However, in order to fulfill a number of tasks they have decided to draw an external expert with experience in implementation of similar projects. In result of analysis of Microsoft partners with the appropriate specialization, the Customer have chosen TechExpert company.
Result:
TechExpert company has successfully managed to fulfill the task to configure the system for automation of IT customer service.
PLATINUM BANK: MS SCSM IMPLEMENTATION
TechExpert Company
SUPPORTED LANGUAUGES
Russian
Ukrainian
English
German
TechExpert Company
CONTACTS
Kyiv, 04112 UKRAINE48 Degtiarivska StreetSuite 411
Looking forward to new partnership in Europe!
