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演讲嘉宾：Carlson Wagonlit Travel亚太区全球销售副总裁Mike Bezer
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TravelDaily China Business Travel Summit
Beijing, China | 14th July 2011
Mike BezerVice President Global Sales – Asia PacificCarlson Wagonlit Travel
- Copyright © 2011 CWT
How the TMCs use innovative technologies to improve the efficiency of travel management Practice?
Copyright © 2011 CWTCopyright © 2011 CWT
Agenda
Business Travel Market 2011
Key Market Trends
Travel Managers Priorities 2011
CWT Products & Services
Delivering Policy Compliance
Meeting Traveler & Travel Managers needs
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High-speed service developing
Greener vehicles and likely no-show fees
M&E: Strong growth
Increased occupancy and rates
The business travel market in 2011
Tight capacity environment
Rising fares
Changing competitive landscape
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Key market trends
Mobile transforms
communication
1
Itinerary is the
cornerstone
2
Peer influence
through social networks
3
Ancillaryservices & Fees
4
Direct connect challenges
business models
5
End-to-endsolutions
6
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Priorities of travel managers for 2011:a balanced approach
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Enhancements in CWT products & services
Program Optimization
Traveler Experience
Safety & Security
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Focus on improved reporting performance
Increased performance:
Data availability
Timeliness of reporting
Turnaround time of user generated reports/ queries
Usability:
PMC next generation initiative under way
CWT PMC
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Key new functionalities to deliver policycompliance & travel-related information
Post ticket & email messaging
Email redesign
Rail integration
Pre-ticket data integration (Qtr 4
2011)
Usage : 1 Million notifications - 2010 (expected to triple by end 2011)
Currently deployed in 30 countriesCWT Program
Messenger
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Access to non-GDS hotel content
Easy & seamless online & offline bookings
Instant automated booking confirmations
A unique product to book preferred hotels
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Web Portal
CWT Portal enhancements in process
Increased performance:
Availability
Future enhancements:
M&E integration
Hotel Reviews
Safety and security broadcast messaging
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Successful Launch of CWT Market
Taxi booking services
Destination information
Restaurant reservation information
Translation services
Currency converters
WIFI locator
And many more…
Features at launch:
And more…
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Key features at launch:
Booking tool agnostic
Itinerary on the go
Click-to-call
Automatic flight delay alerts
Alternate flight search
Mobile Check-in
Automate PNR synch
Launch plan
North America –June on Blackberry
All countries –Sept on Blackberry, iPhone and Android
CWT strengthens mobile offering with CWT To GoSM
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Meeting traveler & travel manager needs
CORPORATION
TRAVELER
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Volcanic ash led to further advancements in crisis readiness
Revised global crisis processes to :
Improve internal team communication and relatedresponse times
Enhance reporting technology
Add an Executive Snapshot on PMC
Implement new telephony to furtherenable mass client support
Initiate a traveler educationeffort around direct and up-to-datetraveler contact details in profiles.
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Regional Tools
OBT(s) adapted to your needs
CWT B+Plus
CWT Online
Arnold
Smart TravellerGlobal Tools
CWT Connect Now
CWT Traveler Assistant
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In summary
Market leading
Scale
Service quality
Portfolio of products & services
People
Thought leadership
Focus on Innovation
Continuing to demonstrate the value of Effective Travel Management
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Thank you.
Mike Bezer, Vice President Global Sales – APAC
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