TMC如何利用创新技术提升差旅管理的效率

TravelDaily China Business Travel Summit

Beijing, China | 14th July 2011

Mike BezerVice President Global Sales – Asia PacificCarlson Wagonlit Travel

- Copyright © 2011 CWT

How the TMCs use innovative technologies to improve the efficiency of travel management Practice?

Copyright © 2011 CWTCopyright © 2011 CWT

Agenda

Business Travel Market 2011

Key Market Trends

Travel Managers Priorities 2011

CWT Products & Services

Delivering Policy Compliance

Meeting Traveler & Travel Managers needs

2


High-speed service developing

Greener vehicles and likely no-show fees

M&E: Strong growth

Increased occupancy and rates

The business travel market in 2011

Tight capacity environment

Rising fares

Changing competitive landscape


Key market trends

Mobile transforms

communication

1

Itinerary is the

cornerstone

2

Peer influence

through social networks

3

Ancillaryservices & Fees

4

Direct connect challenges

business models

5

End-to-endsolutions

6


Priorities of travel managers for 2011:a balanced approach


Enhancements in CWT products & services

Program Optimization

Traveler Experience

Safety & Security


Focus on improved reporting performance

Increased performance:

Data availability

Timeliness of reporting

Turnaround time of user generated reports/ queries

Usability:

PMC next generation initiative under way

CWT PMC


Key new functionalities to deliver policycompliance & travel-related information

Post ticket & email messaging

Email redesign

Rail integration

Pre-ticket data integration (Qtr 4

2011)

Usage : 1 Million notifications - 2010 (expected to triple by end 2011)

Currently deployed in 30 countriesCWT Program

Messenger


Access to non-GDS hotel content

Easy & seamless online & offline bookings

Instant automated booking confirmations

A unique product to book preferred hotels


Web Portal

CWT Portal enhancements in process

Increased performance:

Availability

Future enhancements:

M&E integration

Hotel Reviews

Safety and security broadcast messaging


Successful Launch of CWT Market

Taxi booking services

Destination information

Restaurant reservation information

Translation services

Currency converters

WIFI locator

And many more…

Features at launch:

And more…


Key features at launch:

Booking tool agnostic

Itinerary on the go

Click-to-call

Automatic flight delay alerts

Alternate flight search

Mobile Check-in

Automate PNR synch

Launch plan

North America –June on Blackberry

All countries –Sept on Blackberry, iPhone and Android

CWT strengthens mobile offering with CWT To GoSM


Meeting traveler & travel manager needs

CORPORATION

TRAVELER


Volcanic ash led to further advancements in crisis readiness

Revised global crisis processes to :

Improve internal team communication and relatedresponse times

Enhance reporting technology

Add an Executive Snapshot on PMC

Implement new telephony to furtherenable mass client support

Initiate a traveler educationeffort around direct and up-to-datetraveler contact details in profiles.


Regional Tools

OBT(s) adapted to your needs

CWT B+Plus

CWT Online

Arnold

Smart TravellerGlobal Tools

CWT Connect Now

CWT Traveler Assistant


In summary

Market leading

Scale

Service quality

Portfolio of products & services

People

Thought leadership

Focus on Innovation

Continuing to demonstrate the value of Effective Travel Management


Thank you.

Mike Bezer, Vice President Global Sales – APAC

[email protected]

17

Technology

TMC如何利用创新技术提升差旅管理的效率