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TravelDaily China Business Travel Summit Beijing, China | 14 th July 2011 Mike Bezer Vice President Global Sales Asia Pacific Carlson Wagonlit Travel - Copyright © 2011 CWT How the TMCs use innovative technologies to improve the efficiency of travel management Practice?

TMC如何利用创新技术提升差旅管理的效率

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演讲嘉宾:Carlson Wagonlit Travel亚太区全球销售副总裁Mike Bezer

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Page 1: TMC如何利用创新技术提升差旅管理的效率

TravelDaily China Business Travel Summit

Beijing, China | 14th July 2011

Mike BezerVice President Global Sales – Asia PacificCarlson Wagonlit Travel

- Copyright © 2011 CWT

How the TMCs use innovative technologies to improve the efficiency of travel management Practice?

Page 2: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Agenda

Business Travel Market 2011

Key Market Trends

Travel Managers Priorities 2011

CWT Products & Services

Delivering Policy Compliance

Meeting Traveler & Travel Managers needs

2

Page 3: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

High-speed service developing

Greener vehicles and likely no-show fees

M&E: Strong growth

Increased occupancy and rates

The business travel market in 2011

Tight capacity environment

Rising fares

Changing competitive landscape

Page 4: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Key market trends

Mobile transforms

communication

1

Itinerary is the

cornerstone

2

Peer influence

through social networks

3

Ancillaryservices & Fees

4

Direct connect challenges

business models

5

End-to-endsolutions

6

Page 5: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Priorities of travel managers for 2011:a balanced approach

Page 6: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Enhancements in CWT products & services

Program Optimization

Traveler Experience

Safety & Security

Page 7: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Focus on improved reporting performance

Increased performance:

Data availability

Timeliness of reporting

Turnaround time of user generated reports/ queries

Usability:

PMC next generation initiative under way

CWT PMC

Page 8: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Key new functionalities to deliver policycompliance & travel-related information

Post ticket & email messaging

Email redesign

Rail integration

Pre-ticket data integration (Qtr 4

2011)

Usage : 1 Million notifications - 2010 (expected to triple by end 2011)

Currently deployed in 30 countriesCWT Program

Messenger

Page 9: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Access to non-GDS hotel content

Easy & seamless online & offline bookings

Instant automated booking confirmations

A unique product to book preferred hotels

Page 10: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Web Portal

CWT Portal enhancements in process

Increased performance:

Availability

Future enhancements:

M&E integration

Hotel Reviews

Safety and security broadcast messaging

Page 11: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Successful Launch of CWT Market

Taxi booking services

Destination information

Restaurant reservation information

Translation services

Currency converters

WIFI locator

And many more…

Features at launch:

And more…

Page 12: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Key features at launch:

Booking tool agnostic

Itinerary on the go

Click-to-call

Automatic flight delay alerts

Alternate flight search

Mobile Check-in

Automate PNR synch

Launch plan

North America –June on Blackberry

All countries –Sept on Blackberry, iPhone and Android

CWT strengthens mobile offering with CWT To GoSM

Page 13: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Meeting traveler & travel manager needs

CORPORATION

TRAVELER

Page 14: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Volcanic ash led to further advancements in crisis readiness

Revised global crisis processes to :

Improve internal team communication and relatedresponse times

Enhance reporting technology

Add an Executive Snapshot on PMC

Implement new telephony to furtherenable mass client support

Initiate a traveler educationeffort around direct and up-to-datetraveler contact details in profiles.

Page 15: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Regional Tools

OBT(s) adapted to your needs

CWT B+Plus

CWT Online

Arnold

Smart TravellerGlobal Tools

CWT Connect Now

CWT Traveler Assistant

Page 16: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

In summary

Market leading

Scale

Service quality

Portfolio of products & services

People

Thought leadership

Focus on Innovation

Continuing to demonstrate the value of Effective Travel Management

Page 17: TMC如何利用创新技术提升差旅管理的效率

Copyright © 2011 CWTCopyright © 2011 CWT

Thank you.

Mike Bezer, Vice President Global Sales – APAC

[email protected]

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