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CommunicationCommunicationSkillsSkills
ByBy
Dr.Dushyant NimavatDr.Dushyant Nimavat
Assistant Professor in English Language & Communication Assistant Professor in English Language & Communication
SkillsSkills
B.B.A. Dept.B.B.A. Dept.
Gyanyagna College of Science and ManagementGyanyagna College of Science and Management
E-mail: [email protected]: dushyantbnimavat.blogspot.com
Introduction
• The exchange of information, ideas and knowledge between sender and receiver through an accepted code of symbols.
• Two way process
• The term ‘communication’, derived from a Latin term ‘communicare’.
• Sender-Encoding-Mediums-Decoding-Receiver-Feedback
Process of Communication
Medium
Feedback
Sender Receiverencode decode
Noise in Communication
• Physical Noise (channel)
• Psychological Noise
• Reasons:
• Faulty background, surrounding noise, high volume, illegible handwriting
• Ambiguous sentence structure, faulty grammar, misspelling, incorrect pronunciation or punctuation
General & Technical Communication
• General:
• Contains a general message
• Informal in style and approach
• No set pattern• Mostly oral• Not always for a specific
audience• No use of technical terms
or graphics
• Technical:
• Contains a technical message
• Mostly formal in style and approach
• Follows a set pattern• Both oral and written• Always for a specific
audience• Frequently involves
jargons, graphics etc.
Meaning in Communication
• Language employs a combination of words to communicate ideas in a meaningful way.
• By changing the word order in a sentence, you can change it’s meaning, and make it meaningless.
• E.g.: I eat rice only.
• I only eat rice.
Characteristics of Language
• 1-Artificial:
• It’s a man made system.
• Man modifies meanings of words as per the need.
• E.g. ‘nice’-means good
• It’s Latin root ‘nescire’ means to be ignorant
• And in 13th century it meant stupid, foolish
Characteristics of Language
• 2-Resticted:
• When we think and translate our thoughts into language, some meaning is lost in process.
• E.g.-my school
Characteristics of Language
• 3-Abstract:• It represents a generalized idea.• E.g.-dress, table
• 4-Arbitrary:• No direct relationship between word and
the object it represents.• E.g.-table can be called anythinng
Characteristics of Language
• 5-Creative:• Generates many words in many meanings.• E.g.-mouse, virus, edutainment
• 6-Repititive: • It improves or reduces effectiveness of
communication.• E.g.-A couple of girls are riding their bicycles.• All of you meet together to see me in the afternoon
at 3 p.m.
Characteristics of Language
• 7-Recursive:
• No limit of any potential length of a sentence.
• Generates any number of additional parts in a sentence.
• He borrowed a pen from me…which was not mine….and was given to me by someone
Levels of Communication
• Extra personal
• Intra personal
• Inter personal
• Organizational (-internal operational-external operational-personal)
• Mass (large reach-impersonal-presence of a gatekeeper)
Communication• Oral Forms• Face-to-face communication• Telephone Talk• Meetings• Seminars• Conferences• Dictation• Instructions• Presentations• Group discussions• Interviews (employment/press)• Video conferences• Voice conferences
• Written Forms• Memos• Letters• E-mails• Faxes• Notices• Circulars• Newsletters• Reports• Proposals• Research papers• Bulletins• Brochures• Manuals• In-house journals
Conclusion
• Your communication skills can make a difference between being hired and fired.
• Will will find a way….
• Practice makes a man perfect…
*****
T h a n k y o u T h a n k y o u ……