What Is A Global Value Chain

e-Businesse-BusinessGVCGVCCRM.CRM.

김 민김 민

Compaq PS.Compaq PS.

June , 2000

eCommerce 란 무엇인가 ?eCommerce 란 무엇인가 ?

Virtual Virtual StoreStore

Orders & PaymentsOrders & Payments

FulfillmentFulfillment

What is a Global Value Chain?What is a Global Value Chain?

Materials &Materials &ManufacturingManufacturingMaterials &Materials &ManufacturingManufacturing

Storage & Storage & DistributionDistributionStorage & Storage & DistributionDistribution

CustomersCustomersCustomersCustomers

Supply Chain Supply Chain 대 대 Global Value ChainGlobal Value Chain

솔루션이나 제품의 모임이 아닌솔루션이나 제품의 모임이 아닌 , , 비즈니스 모델 즉 고객의 요구를 받아서 입출고관리를 비즈니스 모델 즉 고객의 요구를 받아서 입출고관리를 통한 고객인도까지 전 영역을 일컬음통한 고객인도까지 전 영역을 일컬음 ..

Supply Supply ChainChain

Demand Demand PlanningPlanning

ValueValueChainChain

+ =

WW Bus.WW Bus.E-basedE-based

+

the process of defining markets and customer requirements, as well as defining, and capturing customer

demand

GVCGVC 는 공급업체와 고객을 연결하는 비즈니스 프로세스를 자동화 함으로써는 공급업체와 고객을 연결하는 비즈니스 프로세스를 자동화 함으로써 , , 조직의 능력과 효율을 향상 시킴조직의 능력과 효율을 향상 시킴 . . 즉 자산의 흐름이 보다 효율화 됨으로써즉 자산의 흐름이 보다 효율화 됨으로써 , , 자재비자재비 , , 관리비관리비 , , 시간과 투자금액의 절감을 이룰 수 있습니다시간과 투자금액의 절감을 이룰 수 있습니다 . .

GVCGVC 는 효율적인 공급망는 효율적인 공급망 , , 거래처리와 정보처리의 효율화를 통해서 협력업체를 거래처리와 정보처리의 효율화를 통해서 협력업체를 보다 결쟁력 있게 해줍니다보다 결쟁력 있게 해줍니다 . . =

GlobalGlobalValue Chain Value Chain

eBusiness eBusiness 산업 동향산업 동향

시장의 동향은 eBiz 중심 기업의 가치에 의해 증명됨 .

사이버 시장 실제 시장

AOL $100.0 $57.6 DisneyYahoo 41.6 36.5 CBSAmazon 21.3 6.4 KmarteToys 6.6 3.7 Toys “R”UsDrugstore.com 2.0 4.9 Rite AidDell 121.6 42.2 Compaq

eCommerceeCommerce 를 위한를 위한Supply Chain ManagementSupply Chain Management 모델모델

source i2 Technologies

eBusiness eBusiness 진행 모델진행 모델

Market Place

Global Value Chain 구현 방향

고객인도고객인도

Financial & Telecom Infrastructure

Selling Enterprise

ECEC상점상점 구매구매

공급망 통합공급망 통합Supplier

Supplier

Transportationand logistics

Electronic transactionon the web

기업 전산 환경하에서 기업 전산 환경하에서 SCM SCM 이 이 적용되는 분야적용되는 분야

CustomersCustomers

e-Businesse-Business

Engineering• Product Data Management• Component Management

Engineering• Product Data Management• Component Management

Shop Floor• Mfg. Execution System• Control Systems• Mfg. Operations system

Shop Floor• Mfg. Execution System• Control Systems• Mfg. Operations system

Enterprise Resource Planning• Manufacturing• Finance• Distribution

Enterprise Resource Planning• Manufacturing• Finance• Distribution

Enterprise application Integration (BusinessBus)Enterprise application Integration (BusinessBus)Enterprise application Integration (BusinessBus)Enterprise application Integration (BusinessBus)

e-Businesse-BusinessCustomerRelationshipManagement

CustomerRelationshipManagement

KnowledgeManagement

KnowledgeManagement Supply Chain Planning

• Supply• Demand• Factory/ Mfg.

Supply Chain Planning• Supply• Demand• Factory/ Mfg.

Supply Chain Execution• Transportation• Warehousing• Distribution

Supply Chain Execution• Transportation• Warehousing• Distribution

SuppliersSuppliers

The above chart is one model for discussing the various business process boundariesfound in the GVC. Customers input into the GVC with business requests such as orders orinformation requests. The Enterprise processes these requests utilizing one or more of itsinternal functions such as; ERP, Shop Floor, Engineering, Planning /Execution, or utilizinginformation or processes from its Suppliers. Assisting in these requests, consideredoutside of the SCM in our model are the additional functions of business such asCustomer Relationship Management and Knowledge Management.

시장 상황 – 왜시장 상황 – 왜 ??

March 29, 1999 08:19오직 2% 의 회사 만이 자기들의GVC 가 세계적인 수준이라고생각 합니다 .투자는 증가 하는데 고객만족도는낮아 집니다 .

NEW YORK--(BUSINESS WIRE)

GVC 에 중점을 두어야 하는 이유 ?

제품 개발 늘력 향상

고객관련 정보를 저장 활요

시장에서 우위를 차지 한다 .

외부고객의 요구를 수용

비즈니스 프로세스의 최적화

고객 서비스 향상 94%

91%

88%

82%

78%

81%

70 80 90 100

InformationWeek Survey IT PrioritiesInformationWeek, 1998

GVC 는 투자 대 효과를 보장 한다 .

시장에서 일어나고 있는 변화는 시장에서 일어나고 있는 변화는 ??What’s the missed opportunity cost?

SCM Market ($'s in Billions)

$12.90

$8.80

$5.80

$18.60

2003 2002 2001 2000

기회는 무엇인가 ?

• 빠른 투자대비 효과 <1 yr.

• GVC 는 자금의 흐름과 이익 및 늘릴 수 있는 방안을 제시한다 .

고객이 나가야 할 방향고객이 나가야 할 방향

CustomerFocus

CustomerFocus

Revenue

Revenue

CostsCosts

Speed

속도속도크다고 적은 것을 먹는 것이 아니다 .

빠르면 느린것을 잡아 먹을 수 있다 .

Global Value Chain Management:Global Value Chain Management:의미는의미는 ......

Supply Chain Planning

Supply Chain Planning

Supply Chain Backbone

Supply Chain Backbone

SupplyChain Execution

SupplyChain Execution

Supply ChainSupply Chain 이란 무엇인가이란 무엇인가 ??"" 원하는 제품을 원하는 장소에 원하는 시간에원하는 제품을 원하는 장소에 원하는 시간에 ""

주요 목적주요 목적 :: 최소의 비용으로 원하는 장소에 공급 최소의 비용으로 원하는 장소에 공급 최소의 재고로 최상의 고객 만족최소의 재고로 최상의 고객 만족 Cycle timeCycle time 을 최소화을 최소화 속도 증가속도 증가

((Source: AMR March 1998)Source: AMR March 1998)

SCM SCM 은 하기 은 하기 2 2 중요 요소로 구성됨중요 요소로 구성됨 .:.: Supply Chain Planning (SCP)Supply Chain Planning (SCP) - - 모든 협력사를 효율적인 계획하에 최종 모든 협력사를 효율적인 계획하에 최종

고객에게 신속하고고객에게 신속하고 , , 효율적으로 제품을 공급효율적으로 제품을 공급 ..

Supply Chain Execution (SCE)Supply Chain Execution (SCE) - - 운송운송 , , 창고와 약속이행에 대한 관리창고와 약속이행에 대한 관리

Supply Chain Supply Chain 업무 영역업무 영역

•Design•Plan•Source•Build•Fulfill•Service•Marketing and Sales

•Supply Chain

경쟁력 있는 Global Value Chain 관리 기술경쟁력 있는 Global Value Chain 관리 기술

Available-To-Promise (ATP)Available-To-Promise (ATP)

Capable-To-Promise (CTP)Capable-To-Promise (CTP)

Key Performance Indicators (KPI)Key Performance Indicators (KPI)

Configure-To-Order (CTO)Configure-To-Order (CTO)

Mergers in transitMergers in transit

Collaborative Planning, Forecasting Collaborative Planning, Forecasting and Replenishment (CPFR) and Replenishment (CPFR)

Available-To-Promise (ATP)Available-To-Promise (ATP)

Capable-To-Promise (CTP)Capable-To-Promise (CTP)

Key Performance Indicators (KPI)Key Performance Indicators (KPI)

Configure-To-Order (CTO)Configure-To-Order (CTO)

Mergers in transitMergers in transit

Collaborative Planning, Forecasting Collaborative Planning, Forecasting and Replenishment (CPFR) and Replenishment (CPFR)

Fulfillment(Fulfillment( 약속이행약속이행 ) ) ModelModel

BTSBTS

• Stable demandStable demand• Push-based Push-based

repetitive repetitive manufacturingmanufacturing

• Large Lot Size: Large Lot Size: Capacity utilization Capacity utilization focusfocus

• Frozen Frozen manufacturingmanufacturing lead timeslead times

• Volatile demandVolatile demand• Pull-based, final Pull-based, final assembly toassembly to customer ordercustomer order• Lot Size of 1Lot Size of 1• SKU-levelSKU-level componentscomponents• Standardized Standardized parts/alternatesparts/alternates

CTOCTO

• Low volume Low volume demanddemand• Pull-based, final Pull-based, final assembly toassembly to customer ordercustomer order• Lot Size of 1Lot Size of 1

ETOETO

• Low volume Low volume demanddemand• Engineering/ Engineering/ program design program design to customer orderto customer order• Long Mfg. lead Long Mfg. lead timestimes

제품이 단순 함제품이 단순 함제품의 복잡성이 큼제품의 복잡성이 큼

BTOBTO

Source: i2 Technologies

Supply Chain Solutions & ServicesSupply Chain Solutions & Services

Services

사업 평가

Application Licensing

계획 , 설계 , 설치

복잡한 프로제그 관리

Integration Service:Hardware, Networks,

Software (EAI)

지원과 유지 보수

Services

사업 평가

Application Licensing

계획 , 설계 , 설치

복잡한 프로제그 관리

Integration Service:Hardware, Networks,

Software (EAI)

지원과 유지 보수

Supply Chain PlanningSupply Chain Planning

Transportation MgmtTransportation Mgmt

Distribution MgmtDistribution Mgmt

Warehouse MgmtWarehouse Mgmt

Factory PlanningFactory Planning

Demand PlanningDemand Planning

Supply PlanningSupply Planning

Supply Chain ExecutionSupply Chain Execution

솔루션 솔루션 묶음묶음

솔루션 솔루션 묶음묶음

Solutions

Solutions

Supply Chain Planning Factory Planning

Scheduling Planning (Resource, Capacity, material) Order Promising (ATP, CTP)

Demand Planning Product Life Cycle Management New product launch Event / Account/ Promotions planning Collaborative planning Supplier scheduling

Supply Planning Sourcing and Allocation

– Internal, Suppliers, Channels Continuous replenishment Enterprise wide capacity planning Sourcing & Optimization based on actual cost

Supply Chain ExecutionSupply Chain Execution Transportation ManagementTransportation Management

Load ManagementLoad Management Shipment trackingShipment tracking Freight paymentFreight payment Freight cost trackingFreight cost tracking

Warehouse ManagementWarehouse Management Labor planningLabor planning Resource managementResource management Inventory tracking / cycle count/ PIInventory tracking / cycle count/ PI Optimized pick strategies - zone / locationOptimized pick strategies - zone / location

Distribution ManagementDistribution Management Sales Order managementSales Order management Backorder / Priority managementBackorder / Priority management Return to vendorReturn to vendor Purchasing / Receiving Purchasing / Receiving

Supply Chain Supply Chain 솔루션솔루션

Supply ChainSupply Chain 의 발전 단계의 발전 단계Pre-Supply Chain - Island mentality• Internally focused• TQM• Continuous Improvement Programs• Business Process re-engineering• Outsourcing• ERP

Supply Chain Management• External orientation• Alliance management• ERP / APS internalized• e-enabled CPFR

E-Business Global Value Chain• Value Chain focused - collaborative• Joint strategic planning• e-related business metrics• Information more important than product• Direct links• Convergence - Business & e-based

Phase I

Phase II

Phase III

SCM Industry LeadersSCM Industry Leaders

Solutions driven by industry-

specific needs...

Solutions driven by industry-

specific needs...

Compaq’s 내부 Supply Chain 구성 요소Compaq’s 내부 Supply Chain 구성 요소

E-comm

Profiling

Content Mgmt Tools

E-trade

Reporting&Metrics

SecureTransactions

Architecture

Transactions

SiebelFront Office

WW Pricing

SAPOrder Mgmt

SAP Mfg Exec

SAP Financials

PeopleSoft HR

DemandGeneration

i2 Life CycleMgmt

Configuration& Quote

CustomerExtranets

Order Release

Order Status

DemandFulfillment

i2 Demand Mgmt

I2 ATP

i2 Supply Chain Planning

I2 SupplierCollaboration

I2 FactoryScheduling

I2 DistributionPlanning

NonStopNonStop®® eBusiness eBusiness구축 방안구축 방안 Your Journey with CompaqYour Journey with Compaq

VisionVision

ArchitectArchitect

Build & DeployBuild & Deploy

Integrate &Expand

Integrate &Expand

Support&

Manage

Support&

Manage

Enhance & EvolveEnhance & Evolve

Compaq Confidential – Need to Know Required

The journey can start at any stage

The journey can start at any stage

Who can Do this?

“ 우리는 경험이 있고 미래에도 반복 할 것입니다 .”“ 우리는 경험이 있고 미래에도 반복 할 것입니다 .”

More availability

More affordability

Faster implementation

More experience and expertise

More availability

More affordability

Faster implementation

More experience and expertise

Compaq Confidential – Need to Know Required

Global Diverse VerticalsGlobal Diverse Verticals

Building a House AnalogyBuilding a House AnalogyBusiness ViewBusiness View

Implementation ViewImplementation View

Why do I want Why do I want a new house?a new house?

• AffordabilityAffordability• LocationLocation• IndependenceIndependence• ImageImage

Functional ViewFunctional ViewWhat should the new What should the new house give me?house give me?

• EntertainmentEntertainment• Peace & QuietPeace & Quiet• GardenGarden• WoodsWoods

Technical ViewTechnical ViewHow will it be built?How will it be built?

• LayoutLayout• InfrastructuresInfrastructures• Energy, MediaEnergy, Media• SecuritySecurity• ControlsControls

With what will it be With what will it be built?built?

• MaterialsMaterials• FinancingFinancing• MovingMoving• ContractingContracting

When is Solution When is Solution Architecture Needed?Architecture Needed?

COMPLEXITYLow High

Install &Configure

COTS

ArchitectComplexSystem

CustomizeApplication(s)in Framework

NE

WN

ES

S

Low

High

Usually No SA Needed

Usually No SA Needed

SA Sometimes Needed

SA Sometimes Needed

SA Usually Needed

SA Usually Needed

SA Always SA Always NeededNeededSA Always SA Always NeededNeeded

1

2

3

4

NonStopNonStop®® eBusiness Model eBusiness Model

NonStop®

eBusinessIT

Infrastructure

CustomerNeeds

Knowledge Management

GlobalValue-Chain

Customer RelationshipManagement

eeCommerceCommerce

MessagingMessaging&&

CollaborationCollaboration

EnterpriseEnterpriseApplicationsApplications

IndustryIndustryApplicationsApplications

BusinessBusinessIntelligenceIntelligence

Next Generation Networks

Hardware, Operating System, and Middleware

Network, Systems and Application Management

NonStop®

eBusinessSolutions

Architectural Focus as a Function of Architectural Focus as a Function of Technology Adoption Technology Adoption (Geoffrey Moore’s Models)(Geoffrey Moore’s Models)

ChasmChasm

Architecture Contentin “Whole Products”

Pilots ofUnprecedentedSystems with New Technology

Rapid Adoptionof Early MainstreamTechnologies

Build-out using“Standard” Technology

Visionaries Pragmatists Conservatives SkepticsTechnology Enthusiasts

• Technology/technical skills matter

• System success tightly linked to partnership with product/ technology leader

To the left of the Chasm

• Standard Solutions dominate

• Operational/methodology excellence and client relationships important

To the right of the Chasm

High

Low

Rat

e o

f A

do

pti

on

t

Value ofSolutionArchitecture

Technical ConsiderationsBusiness Considerations

General

The 4 Views of a SolutionThe 4 Views of a Solution

Specific

TechnicalView

FunctionalView

BusinessView

Why needed

What context

How measured

What information

How used

Which qualities

With which products

How deployed

How managed

How validatedImplementationView

How structured

How constructed

How constrained

Actions

How the views are relatedHow the views are related

Actions

ImplementationPrinciples

Rationales

Implications

Obstacles

Implementation View

Business View

Actions

Technical View

Obstacles

Implications

Rationales

TechnicalPrinciples

FunctionalPrinciples

Rationales

Implications

Obstacles

Functional View

Actions

BusinessDrivers

GoalsBusinessPrinciples

Rationales

Implications

Obstacles

Architectural content - modelsArchitectural content - modelsProduct Devel-opment

Manu-facturing

Purchas-ing

LogisticsProduct

Planning

Market-ing/

Sales Services

FinancialGOALS MEASURES

Survive Cash flow

Succeed Income

Prosper Mkt share, ROE

CustomerGOALS MEASURES

New products

% sales from new products

Responsive supply

% on-time delivery

Preferred supplier

Share of key accounts’ purchases

Internal ProcessesGOALS MEASURES

Technology capability

Mfg. geometry vs. competition

Manufacturing excellence

Cycle time, Unit cost, Yield

Design productivity

Silicon efficiency, Engineering efficiency

Innovation & LearningGOALS MEASURES

Technology leadership

Time to develop next generation

Manufacturing learning

Process time to maturity

Time to market

New product introduc- tion vs. competition

eComm Transactions Demand Generation

Demand Fulfillment

Life CycleMgmt

Catalog

Configuration& Quote

CustomerExtranets

Order Release

Order Status

SiebelFront Office

WW Pricing

SAP Order Mgmt

SAPMfg Exec

SAPFinancialsPeopleSoft

HR

Profiling

ContentMgmt Tools

eTrade

Reporting& Metrics

SecureTransactions

Architecture

DemandMgmt

ATP

Supply ChainPlanningSupplier

CollaborationFactory

SchedulingDistribution

Planning

ProcurementProcurementadminadmin

mktmktsupportsupport

PartnersPartnersDealersDealersCustomersCustomers

LogisticsLogistics

TransportationTransportation

ManufManuf

FinancialFinancialInstitutionsInstitutions

AgentApplication

AgentApplication

Customerwith Browser

Customerwith BrowserASP

ASP

BusinessObjects

BusinessObjects

Process-FlowEngine

Process-FlowEngine

Forte HostWrapper

Forte HostWrapper

OracleData-Store

DBIBM

OS/390Legacy Environment

Net

Routing Layer (COM+/RTR)

Application Server (MTS)Application Server (MTS)

OleDBWrapper

OleDBWrapper

ERP

•SAP/R3

•Oracle Apps

•PeopleSoft

•BAAN

Call Centre Application

•Clarify

•Siebel

•Vantive

•Custom

CTI

•Genesys

•Geotel

•CAM

IVR

•InterVoice

•VoiceTech

Legacy Applications

• MVS/CICS

•Unix

•...any

BusinessBus

Web Server

Identity / Security / Authentication

Internet Profile Content Management

Ad Servers, Decision Support, Search

Billing and Secure Payment Infrastructure(including Configuration, Pricing, Tax, Freight)

Message and/or Intelligent Transaction Routing Engine

Reporting and Metrics

Application Server

Static and Dynamic Content Rendering

Referentie naar projectfase

Referentie naar projecten

Referentie naar elementrelatie naar projectdirecteur

referentie naar projectleider

Referentie naar werknemer

Referentie naar factuurReferentie naar relatie

Reference naar opdrachtgever

Ref_391

Referentie naar project

Ref_382Referentie naar project

Referentie naar commentaar

Referentie_naar_kosten_kode

reference to document_type

reference to project

projectenfeiten

surrogate_key_project_feit Integer

surrogate_key_project Integer

Phase Integer

date_started Integer

date_finished Integer

recorded_date Integer

relaties

surrogate_key_relatie Integer

AdministratieNummer SHORT

soort_relatie (3)

ContactId COUNTER

Naam1 TEXT(80)

Naam2 TEXT(80)

Zoeknaam TEXT(20)

Achternaam TEXT(30)

Voorvoeg TEXT(10)

Initialen TEXT(10)

Tav_field TEXT(65)

Geachte_fld TEXT(50)

InternPhone TEXT(3)

department_name text(60)

Functie Text(20

Adres_pst TEXT(40)

Adres_bez TEXT(40)

Plaats_pst TEXT(25)

Plaats_bez TEXT(25)

Postc_pst TEXT(7)

Postc_bez TEXT(7)

Land_pst TEXT(25)

Fax TEXT(20)

Titulatuur TEXT(9)

Create_who TEXT(8)

Create_dat DATETIME

Edit_who Integer

Edit_dat DATETIME

Tel_pers TEXT(20)

Zoekcode TEXT(36)

STER_TELEF TEXT(3)

EMail TEXT(50)

Comm_cont Integer

Comm_rel LONGTEXT

Landcode TEXT(3)

Voorkeuze TEXT(4)

surrogate_key_comment Integer

documents

surrogate_key_document Integer

DocumentID COUNTER

Title TEXT(90)

DateIn DATETIME

Creator Integer

DateChange DATETIME

ChangedBy Integer

DocTypeID Integer

OldDocType TEXT(15)

DateDoc DATETIME

AuthorID LONG


applTypeCode Integer

ProjectExtension BYTE

betreft Integer

ArchiveID LONG

Checked TEXT(3)

StatusID LONG

Path TEXT(80)

VestigingID LONG applicatie_per_werknemer

applTypeCode Integer

surrogate_key_werknemer Integer

login_level Text(15)

surrogate_key_document Integer

DocTypeOmschrijving TEXT(25)

DocTypeDesc TEXT(8)

DocCharacter TEXT(1)

ApplicatieCode LONG

SjabloonNaam TEXT(12)

ApplicatieOmschrijving TEXT(25)

Path TEXT(50)

Program TEXT(12)

valid_intil_date Integer

Date_created Integer

uitvoering

surrogate_key_uitvoering Integer




gewerkte_uren Integer

gemaakte_kosten Currency

kosten_code Integer

forecasted_uren Integer

surrogate_key_date LongInteger

fin_afwikkeling

surrogate_key_factuur Integer

factuur_no Text(10)

relatie Integer

debiteuren_nummer Integer

orderlijn_nummer Text(5)

waarde Currency

commentaar Integer


surrogate_key_uitvoering Integer

kosten_codes

kosten_code Integer

omschrijving_kosten_kode text (65)

debiteuren

debiteuren_nummer Integer

Creator Integer

surrogate_key_factuur Integer

date_entered Integer

tijd

surrogate_key_date LongInteger

datum DateTime

day Text(10)

day_number integer

month_number Integer

month Text(10)

week_number Integer

year Text(4)

peil_index Integer

comment


comm_seq_no text(10)

comment text(200)

project fases

surrogate_key_project_phase Integer

project phase Text(10)

description text(50)

projecten

peildatum Integer

meters Integer


create_date integer

start_date integer

completion_date integer

Opdrachtgever Integer

directie_adviseur Integer

projectleider Integer

ID COUNTER

ProjectNumber TEXT(7)

ProjectDescription TEXT(80)

Adviesgroep text(15)

ProjectPlace TEXT(30)

SBI_code text(10)

sbi_omschrijving text(40)

werknemers


intern_tarief Currency

extern_tarief Currency

AdministratieNummer SHORT

DepartmentID LONG

department_name text(60)

InternPhone TEXT(3)

LoginWachtwoord TEXT(10)

Create_dat DATETIME

DateInDienst Integer

DateUitDienst Integer

Achternaam TEXT(40)

Voorvoeg TEXT(10)

Initialen TEXT(10)

InternInitials TEXT(3)

intern_tel TEXT(20)

tel_pers_2 text(20)

tel_prive text(20

Geslacht BIT

GebDatum DATETIME

DisciplineCode LONG

Functie LONG

Vestiging LONG

Street TEXT(25)

Plaats TEXT(25)

nummer text(4)

suffix text(2)

UserName TEXT(30)

PostCode TEXT(7)

Fax TEXT(20)

Titulatuur TEXT(9)

EMail TEXT(50)

Edit_dat DATETIME

elementen

surrogate_key_elementen Integer

code text(3)

omschrijving text(50)

categorie text(3)

cat_omschrijving text(20)

element_prijs_projectsurrogate_key_el_prijs Integer

surrogate_key_elementen Integer


surrogate_key_project_phase Integer

prijs Currency

enter_date LongInteger

$

How to End the Failure of IT?How to End the Failure of IT?Business Process Cycle Times

1970s & 1980s7 Years

Drivers:•Technology•Competition•Policy•Leadership

IT Process Cycle Times1970s thru 1990s

3 Years

Business Process Cycle Times1990s

12 - 18 Months

Rate of change in key business processes often fasterthan IT’s capacity to deliver.

Source: Larry DeBoever, Meta Group: Highly Adaptive Enterprise Architectures

How Services Work TogetherHow Services Work Together

Review and Refine

Review and Refine

BusinessExplorationBX

DefineFunctional,Technical &

ImplementationViews

ReviewBusiness

ViewScan,Concept,Blueprint

ReviewCSAMViews

QPM LifecycleServices(Client/Server)

Developm

ent

Design

Deploym

ent

program lifetime

Operate/ManageOMS Services