C  a  n  d  i  d  a  t  e      E  x  p  e  r  i  e  n  c  e  

Amelia  Merrill  Director,  Recrui3ng  

RMS  

LaShena  Smith  Sr.  Recruiter  

North  America  SAGE  

Audience  Q  &A        Audience  Polls    

LaShena                  Amelia    

     2011    -  100s -  58 -  33 -  24 -  11,500

LaShena                  Amelia    

Tell  us  a  li;le  more  about  your  company  before  we  get  into  the  details  of  the  Candidate  Experience.  

LaShena                  Amelia    

How do you handle questions candidates might have about the openings before they even apply? …..(audience poll) -  Can prospects call, email, text message recruiters directly? -  Do you have SM like Linkedin Groups, Talent Communities, Facebook fan pages where Q&A can take place.

-  Do you have interactive FAQs, recruiter blogs linked on your Company site’s career pages?

-  Do you have chat rooms or webinars emphasizing specific jobs?

-  Do you seek out feedback from prospects to learn about their experience of your company BEFORE they actually apply?

LaShena                  Amelia    

Do you seek out feedback from prospects to learn about their experience of your company BEFORE they actually apply?

LaShena                  Amelia    

How do you handle the candidate’s interest in their status? Do you….(audience poll) -  It would be pretty difficult to inquire as we offer no contact info in any of our automated responses or materials.

- We would be surprised because we inform candidates directly by email as they are 'dis-positioned'. - We might remind them to use the automatic status feature of our ATS which they first learned of when they applied. -The recruiter whose email is included with each open requisition would respond within X (hours or days).

LaShena                  Amelia    

How do you handle rejected candidates …candidates who apply but who never make it to finalist stage? Do you….(audience poll) - Nothing,  the  original  response  when  the  applica3on  was  submiCed  clearly  stated  that  we  will  only  get  back  to  candidates  'we  are  interested  in'.  

-­‐  Recruiters  are  not  required  to  respond  (but  some  do)  -­‐  Recruiters  are  required  to  respond  with  standard  'thank  you  but...'  -­‐  Recruiters  are  required  to  respond  to  all  qualified  candidates  with  feedback.

LaShena                  Amelia    

What  else  have  you  done  that  impacts  candidate  engagement?  

LaShena                  Amelia    

Why  did  you  care  enough  about  the  candidate  experience  to  actually  do  something?  

LaShena                  Amelia    

How  can  you  measure  the  value  of  what  you  are  doing?    

LaShena                  Amelia    

Is  Candidate  Engagement  even  relevant  for  company’s  whose  employees  are  NOT  engaged?  

LaShena                  Amelia    

LaShena                  Amelia    

What  advice  would  you  offer  to  your  colleagues  in  the  audience  interested  in  ramping  up  their  commitment  to    candidate  engagement?  

LaShena                  Amelia    

Thank  You!  

LaShena                  Amelia    

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…our  online  applica3on  can  be  completed  in  less  than  two  minutes.  

…all  candidates…reviewed  and    communicated…1-­‐20  days.