Effective QMS & EMS

1. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 1 EFFECTIVE QMS & EMS (ISO9001 & ISO14001) . CONTACT US: NUKOOL THANUANRAM CONSULTANT & TRAINER E-MAIL: [email protected] MOBILE PHONE: 081 400 3954 LINE. TWITTER & FACEBOOK: NUKOOL2001

2. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 2 QMS & EMS Question & Answer 3. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 3 QMS EMS Action Plan Check Do 4. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 4 How Do You Feel ? 5. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 5 kaizen & idea suggestion I S O 9 0 0 1 S t a n d a r d 6. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 6 P Q C D S S Productivity Quality Cost Delivery Safety Satisfactory Personal Productivity ? 7. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 7 : M a i n E f f e c t Man Machine Method MaterialMeasurement Motivation Environment Information Risk Analysis 8. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 8 ISO9001 0 1 2 3 4 5 6 7 8 1 - 7 Product Service ( ) 9. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 9 4 Quality Management System 4.1 4.2 4.2.1 4.2.2 4.2.3 4 4.2.4 10. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 10 Business Process Control of Outsource IPM-SAL-01 IPM-ENG-01 IPM-MSR-08 IPM-ENG-01 IPM-MSR-09 IPM-PUR-01 IPM-HRD-01 (Procedure) IPM 4.2.3 MSR-01 4.2.4 MSR-02 8.2.2 MSR-03 8.3 MSR-04 8.5.2 MSR-05 8.5.3 MSR-05 11. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 11 4.2.2 (Procedure) ISO9001 PAGE 22PAGE 22 4.2.3 CONTROL OF DOCUMENTS Documented Procedure Include Internal & External Documents 12. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 12 PAGE 23PAGE 23 D O C U M E N T A T I O N S Y S T E M MSM: Management System Manual IPM: Integrated Procedure Manual SOP: Standard Operating Procedure SPD: Supporting Document (External Documents) FM: Record Form PAGE 24PAGE 24 IPM- XXX-01 SOP-XXX-01 SOP-XXX-02 SOP-XXX-03 FM-01 FM-02 FM-03 FM-04 FM-05 FM-06 FM-07 FM-08 FM-09 LINKAGE of DOCUMENTS 13. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 13 PAGE 25PAGE 25 4.2.4 CONTROL OF RECORDS Documented Procedure -------------- -------------- -------------- -------------- -------------- Paper Electronic File 14. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 14 5 Management Responsibility 5.1 5.2 5.3 5.4 5.5 5.6 5.4.1 5.4.2 Action Plan 5 15. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 15 5.3 (QCDS) (KPI) 5.4.1 (KPI) (KPI) 16. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 16 KPI & BSC 17. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 17 KEY PERFORMANCE INDICATOR 100% EBITDA 100% > 90% 70% (Shopper) 5 EMP on Plan 100% Major Breakdown < 2 Turnover Rate < 4% Outsource work done on time 90% 5.4.2 (Action Plan) KPI 5W 1H 18. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 18 ACTION PLANs 5.5.1 19. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 19 5.5.2 (QMR) CMR GMR MR MR GMR MR GMR MR 5.5.2 (QMR) 20. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 20 5.5.3 Performance Status KPIs Feedbacks NC Change 5.6 (Internal Audit) ( ) Feedback 21. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 21 6 (Resource Management) 6.1 6.2 6.3 6.4 6 22. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 22 6.2 6.2.2 (Competency) (Training & Development) (Evaluation) (Awareness) 23. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 23 KUSA KNOWLEDGE UNDERSTAND SKILL ATTITUDE JOB SPECIFICATION JOB DESCRIPTION (GAP) 24. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 24 Effective Evaluation Focus Evaluation Method K & U Skill Attitude & Personality 6.3 ) 25. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 25 6.4 7 P rod uct Re ali z at i on 26. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 26 7.1 7.2 7.3 7.4 7.5 7.6 7 7.1 7.2.1 7.2.2 7.2.3 27. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 27 7.3 () 7.4.1 Supplier ASLPurchasing 7.4.2 PR PO 7.4.3 Q-C-D-S 7.4 28. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 28 7.5.1 Work Instruction 7.5.2 29. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 29 7.5.3 7.5.4 30. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 30 7.5.5 , , , Calibration Verification 7.6.2 Record 7.6.2 Record 31. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 31 8 Measurement, Analysis and Improvement Measurement, Analysis and Improvement 8.2.1 8.2.2 8.2.3 - KPI Monthly Report 8.2.4 32. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 32 8.2.1 8.2 8.38.3 NC 8.4 8.5 8.5.2 8.5.3 8.2.28.2.2 Internal Audit 8.2.38.2.3 KPIs 8.2.48.2.4 8.2.1 Customer Satisfaction Quality of Product / Service Delivery Performance Service Field Failure Customer Disruptions Benchmark Data () 33. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 33 8.2.2 Internal Audit Procedure Audit Plan 34. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 34 8.2.3 (KPI Monthly Report) 35. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 35 8.2.4 8.3 NC NC 36. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 36 8.4 Analysis of Data - - NC, Claim, Complaint - KPI Performance Trend - - Supplier Performance - - - Actions Analysis Input 8.5.1 37. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 37 PAGE 73PAGE 73 8.5.2 & 8.5.3 (s) Documented Procedure & Record Problem C-E Diagram 38. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 38 5 Why Question Question & Answer 39. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 39 ISO14001:2004 E N V I R O N M E N T M A N A G E M E N T S Y S T E M PRESENT BY NUKOOL THANUANRAM SENIOR CONSULTANT & INSTRUCTOR E-MAIL : [email protected] MOBILE PHONE : 081 400 3954 TWITTER & FACEBOOK : NUKOOL2001 PAGE 78PAGE 78 LEARNING OBJECTIVE Internal Audit WHAT WHO WHEN HOW WHY ..? ISO14001:2004 40. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 40 PAGE 79PAGE 79 LEARNING AGENDA ISO14001: EMS PAGE 80PAGE 80 E N V I R O N M E N T ? 41. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 41 EXERCISE ? PAGE 82PAGE 82 EXERCISE : SMALL GROUP ACTIVITY 1 42. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 42 PAGE 83PAGE 83 ENVIRONMENT MANAGEMENT SYSTEM 43. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 43 PAGE 85PAGE 85 ENVIRONMENT MANAGEMENT SYSTEM PAGE 86PAGE 86 KEY DEFINITIONS Activity Aspect Significant Aspect Impact Pollution Legal Compliance Nonconformance Corrective Actions Preventive Actions 44. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 44 PAGE 87PAGE 87 M A N A G E M E N T P R I N C I P L E EMS Principle P D C A PAGE 88PAGE 88 PLAN : DO : CHECK : ACTION 45. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 45 ISO14001 0 1 2 3 4 4.1 4.2 4.3 4.4 4.5 PAGE 90PAGE 90 1. SCOPE 46. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 46 PAGE 91PAGE 91 ASPECT : IMPACT ACTIVITY ASPECT IMPACT PAGE 92PAGE 92 Example for Aspect () 47. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 47 PAGE 93PAGE 93 4. EMS. REQUIREMENTS PAGE 94PAGE 94 4.1 GENERAL REQUIREMENTS (Scope) 48. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 48 PAGE 95PAGE 95 4.2 ENVIROMENT POLICY Top Management ( 3R ) (KPI) PAGE 96PAGE 96 4.3 PLANNING 49. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 49 PAGE 97PAGE 97 4.3.1 ENVIRONMENT ASPECT DOCUMENTED PROCEDURE () Significant Aspect PAGE 98PAGE 98 Step by Step 50. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 50 PAGE 99PAGE 99 EMS PAGE 100PAGE 100 EMS ? 51. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 51 PAGE 101PAGE 101 (Normal & Abnormal) (Survey Activities Impact the Environmental) ............................................................................................... / (Process/Activity) / (Department/Section) (No) (Input) (Output) (Environmental Impact) FM-ASP-03 PAGE 102PAGE 102 Step by Step 52. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 52 PAGE 103PAGE 103 (Environmental Aspect Identification and Significance Evaluation) ............................................................................................... /Area : (Condition) CRITERIA (Significant) (No.) (Activities) (Direct) (Indirect) (Score) Severity (Legal) (Likelihood) FM-ASP-01 FM-ASP-03 Normal Abnormal Emergency : : PAGE 104PAGE 104 (Normal) (Abnormal) (Emergency) 53. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 53 PAGE 105PAGE 105 Severity of Consequence of Resource (SR) Likelihood of Occurrence of Resource (LR) 5 10 4 / 6 - 10 3 / 3 5 1 2 1 - 2 1 1 1 PAGE 106PAGE 106 Severity of Consequence of Pollution (SP) Likelihood of Occurrence of Pollution (LP) 5 / / 4 / / 3 / 1 / 2 / 1 / 1 54. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 54 PAGE 107PAGE 107 (Legal & Other Requirements: LG) 5 4 3 2 1 PAGE 108PAGE 108 (Pollution) (Resources Usage) = (SP+LG) x LP = (SR+LG) x LR 10 10-27 28-50 (Low) (Medium) (High) / (Low) - (Medium) - (Operation control) - (High) - - (EMP) 55. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 55 PAGE 109PAGE 109 FM-ASP-02 PAGE 110PAGE 110 4.3.2 LEGAL & OTHER REQUIREMENTS DOCUMENTED PROCEDURE Aspect 56. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 56 PAGE 111PAGE 111 (No.) (DocNo.) (Nameof Legaland Requirement) (Eff.Date) (Issued Date) (Res.) (EnvironmentalAspect) (Remark) (Legal and Other Requirements Master List) ....................................................................................................... FM-LEG-01 PAGE 112PAGE 112 (Assessing the compliance of legal and other requirements) ....................................................................................................... (Assessing the compliance) (No.) (Doc No.) (Name of Legal and Requirement) (Essential of Legal and Requirement ) (C) (NC) (Remark) (Evidence) (Assessor) (Date) FM-LEG-02 57. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 57 PAGE 113PAGE 113 / / / 1 2 FM-LEG-03 PAGE 114PAGE 114 4.3.3 OBJECTIVE, TARGET & PROGRAM (Objective & Target) (Measurable) (Action Plan or Program) Significant Aspect Interested Party 58. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 58 PAGE 115PAGE 115 ACTION PLAN or PROGRAM PAGE 116PAGE 116 59. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 59 PAGE 117PAGE 117 4.4 IMPLEMENTATION AND OPERATION PAGE 118PAGE 118 4.4.1 RESOURCE, ROLE, AUTHORITY & RESPONSIBILITY MAN MACHINE, EQUIPMENT TECHNOLOGY, MONEY INFRASTRUCTURE MAN KUSA 60. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 60 PAGE 119PAGE 119 MR : MANAGEMENT REPRESENTATIVE Top Management MR Internal Audit I am MR PAGE 120PAGE 120 4.4.2 COMPETENCY, TRAINING & AWARENESS (Training Needs) ASPECTLEGAL 61. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 61 PAGE 121PAGE 121 4.4.2 COMPETENCY, TRAINING & AWARENESS Documented Procedure Awareness Environment Policy Aspect & Impact Role & Job Description Objective, Target Nonconformity & Effect PAGE 122PAGE 122 KUSA KNOWLEDGE UNDERSTAND SKILL ATTITUDE JOB SPECIFICATION JOB DESCRIPTION 62. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 62 PAGE 123PAGE 123 HUMAN RESOURCE DEVELOPMENT : HRD KUSA EVALUATE GAP ? TRAINING PLAN TRAINING EVALUATE RECORD START PAGE 124PAGE 124 4.4.3 COMMUNICATION DOCUMENTED PROCEDURE INTERNAL COMMUNICATION EXTERNAL COMMUNICATION (INTERSTED PARTY) FEEDBACK MANAGEMENT COMPLAINT NONCONFORMITY ASPECT RECORD 63. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 63 PAGE 125PAGE 125 4.4.4 DOCUMENTATION ENVIRONMENTAL POLICY OBJECTIVE, TARGET EMS. SCOPE PAGE 126PAGE 126 4.4.5 CONTROL OF DOCUMENTS DOCUMENTED PROCEDURE Include Internal & External Documents APPROVED REVIEW UPDATE RE-APPROVED REVISION 64. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 64 PAGE 127PAGE 127 4.4.6 OPERATIONAL CONTROL DOCUMENTED PROCEDURE DOCUMENTED PROCEDURE Significant Aspect PAGE 128PAGE 128 4.4.7 EMERGENCY PREPAREDNESS & RESPONSE DOCUMENTED PROCEDURE 65. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 65 PAGE 129PAGE 129 EMERGENCY P L A N N E D PAGE 130PAGE 130 4.5 CHECKING 66. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 66 PAGE 131PAGE 131 4.5.1 MONITORING & MEASUREMENT DOCUMENTED PROCEDURE PAGE 132PAGE 132 4.5.2 EVALUATION OF COMPLIANCE 67. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 67 PAGE 133PAGE 133 4.5.2.1 DOCUMENTED PROCEDURE 4.5.2.1 4.5.2.2 PAGE 134PAGE 134 4.5.3 NONCONFORMITY, CORRECTIVE & PREVENTIVE ACTIONS DOCUMENTED PROCEDURE RCA: ROOT CAUSE ANALYSIS 68. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 68 PAGE 135PAGE 135 CORRECTIVE & PREVENTIVE ACTIONS FLOW (s) CE Diagram 5 Why Question 3G DOE Trial 3W What (to do) Who (response) When (start and finish) Poka-Yoke Mistake Proofing Additional to Standard OPS Check Sheet Audit Checklist PAGE 136PAGE 136 4.5.4 CONTROL OF RECORDS DOCUMENTED PROCEDURE 69. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 69 PAGE 137PAGE 137 4.5.5 INTERNAL AUDIT DOCUMENTED PROCEDURE AUDITOR QUALIFICATION AUDIT PLAN (YEARLY PLAN) FREQUENCY () SIGNIFICANT ASPECT NONCONFORMITY HISTORY PERFORMANCE (complaint, feedback) AUDITS RESULT (INTERNAL & EXTERNAL) AUDIT CRITERIA RECORDS PRESENT TO TOP MANAGEMENT PAGE 138PAGE 138 4.6 MANAGEMENT REVIEW REVIEW AGENDA 1. 2. 3. 4. 5. 6. 7. 8. 70. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 70 PAGE 139PAGE 139 4.6 MANAGEMENT REVIEW REVIEW AUDITS NC Decision Making WHAT WHO WHEN AGENDA RECORDS PAGE 140PAGE 140 QUESTION & ANSWER END OF PRESENTATION 71. Trainer Nukool Thanunram E-Mail : [email protected] Mobile Phone: 081.400.3954 Page 71 FEEDBACK or CONTACT US nukool2001 Thank You CONTACT US: NUKOOL THANUANRAM SENIOR CONSULTANT & INSTRUCTOR E-MAIL: [email protected] MOBILE PHONE: 081 400 3954 LINE. TWITTER & FACEBOOK: NUKOOL2001