Itil bmc产品remedy详细介绍

1. 1 1.1 BMC 1.1.1 1.1.1.1 BMC BMC NYSEBMC IT IT BSMBMC 2005 14.6 2006 15.8 2007 17.4 1.1.1.2 BMC IT / IT Gartner Group IT 2006 2007 BMC 1 64

2. 1.1.1.3 BMC IT BMC IT BMC 25% IT 2 64 3. BSM Remedy Bladelogic BMC BladeLogic 2008 5 RealOps - 2007 7 ProactiveNet - 2007 6 Service Management Partners - 2007 4 Identify Software Ltd. - 2006 5 KMXperts - 2005 8 OpenNetwork - 2005 3 Calendra - 2005 1 Marimba - 2004 7 Viadyne - 2004 7 Magic Solutions - 2004 2 ASA Knowledge - 2004 1 DGI - 2003 6 IT Masters - 2003 3 Remedy - 2002 11 Perform, SA - 2001 2 Sylvain Faust, Inc. - 2000 10 OptiSystems Solutions - 2000 8 Evity Inc. - 2000 4 New Dimension Software - 1999 4 Boole&Babbage - 1999 3 3 64 4. BGS - 1998 3 DataTools - 1997 5 BPM - 1994 1 1.1.1.4 BMC IT BMC Software 25 14,000 100 95% 500 80% 50 IT IT IT ITIL IT BMCSoftware 80% BMC Remedy 4 64 5. MIS GDS 1.1.2BMC BMC 5 64 6. BMC 1980 NASDAQ 2001 3 NASDAQ BMC / 26 6000 2004 14.6 25BSM 2005 1 BMC [ ] IT (Activate Business with thepower of IT)[ ] BMC , BMC IT BMC BMC Security Management) (Database Management) (Middleware Management) (Storage Management) (Platform Management) (Network Management) 6 64 7. BMC Application Management) (Service Level Management) Business Integrated Scheduling) (Recovery Management) (Performance Management) (Capacity Planning) Business Information Management)BMC [ ] 1980 9 GA ConyersMA WalthamVA Herndon 6000 25 7 64 8. S&P 500 // 50 100 2000 1 17 Forbes Global2000 1 10 2000 2 21 Mademoiselle 25 Mademoiselle 2000 11 2000 100 15[ ] 73 BPM IBM IMS DB2 ISV B2B Application-Centric Storage Management 8 64 9. CONTROL-SA GartnerGroup Magic Quadrant SiteAngel OnSite 2005 2 IT CMDB 2006 5 CMDB SOA [ ] BMC 300 BMC Application-Centric Storage Management Brocade , Cisco , Crossroads , EMC , Gadzoox , Hitachi , INRANGE, JNI, McDATA, Network Appliance, Nishan , OTG Qlogic . BPM Compaq, Intel, Microsoft Sybase Compaq EMCIBMMicrosoft, Oracle PeopleSoft, SAP Sun WBEMWeb Based Enterprise Management Compaq, Intel, Cisco Microsoft[ ] 9 64 10. BMC 2000 IT BMC BMC IT 115 15,000 Forbes Global 100 98 Fortune 500 80 BMC 1.2 -BSM ITIL V3 BSM BSM IT IT IT BSM IT IT IT IT IT BMC BSM Planning Service ResourcePlanning Support Service Support Operation Service Assurance ServiceAutomation BSM 1.2 10 64 11. 1. BSM Service Resource Planning IT IT IT IT IT IT IT IT SOXISO20000 Service Support ITIL IT IT Service Operation 11 64 12. BSM BMC Atrium BMC BSM IT BMC BSM ITIL ITIL 1.2BSM 12 64 13. 2. BSM 1.3 BMC IT IT 7x24 13 64 14. IT 1.3.1 1.3.2 IT 14 64 15. 1.3.3 Internet Web HTML Internet (SMS)Email IT IT Email IT IT 15 64 16. (SMS)Email (SMS)Email 1.3.4 16 64 17. 2 IT IT IT IT BMC Remedy ITSM Suit 17 64 18. 2.1 IT ITIL 2.1.1 BMC Remedy C/SClient/Server B/SBrowser/Server 18 64 19. B/S 2.1.2 IT ITIL V3 ITIL ITIL ITIL ITIL ITIL ITIL 2.1.3 19 64 20. Atrium CMDB Atrium CMDB APICJavaPerl.Net COM Remedy Plugin AR ODBCView FormDirect SQLAtrium Integration Engine XML Web Service Remedy linksfor Tivolifor HP Openview Remedy Email Engine CLI2.1.4 IT 20 64 21. OA DominoERP 2.2 IT IT 21 64 22. 2.3 BMC Remedy Action Request System BMC Remedy Service Desk BMC Remedy Change Management BMC Remedy Knowledge Management BMC Service Request Management BMC Atrium CMDB 22 64 23. 2.4 BMC Remedy IT 2.4.1Remedy ITSM BMC Remedy ITSM , ITIL BMC Remedy ARS BMC Remedy Service Desk BMC Remedy Change Management BMC Remedy Asset Management IT BMC Service Level Management BMC Self Service Management BMC Atrium CMDB BMC Action Request System SOA 23 64 24. ITSM Remedy Foundational Management Remedy Financing Management Remedy Task Management Sysmtem BMC Remedy ITSM ITIL IT RemedyARS BMC Remedy ITSM BMC AtriumCMDBBMC Remedy BMC Atrium CMDB BMC Remedy ITSM IT 2.4.2 -ARSBMC 670 Control-D Control-M IDM BMC Remedy ARS 24 64 25. 2.4.2.1 2.4.2.1.1 ITIL BMC Remedy IT Service Management Pink Elephant Pink Verify ITIL ITIL Remedy ITIL IT ITIL Remedy Remedy IT Service Management ITIL ITIL Remedy ITSM 2.4.2.1.2Remedy ITIL ITIL IT ITIL 25 64 26. IT IT 2.4.2.1.3 Remedy ARS REMEDY Remedy ->->->->-> 2.4.2.1.3 26 64 27. 3. IT Remedy Remedy ARS IT 2.4.2.1.4 Remedy 27 64 28. 2.4.2.1.5 Remedy Remedy () Remedy 4. Remedy 28 64 29. 2.4.2.1.6 Remedy IT ERP Remedy SLA GUI ITIL SLA (UC Underpinging Contact) Remedy Remedy Flashboard 29 64 30. 5. Flash board Remedy MS Project Project 30 64 31. 6. 2.4.2.1.7 SOA Remedy ARS ARS Remedy ITSM ARS Remedy ITSM IT 2.4.2.2 Remedy ITSM ITIL V3 95% Remedy Remedy 97% Remedy CMDB 2005 2 2.4.2.3 BMC Remedy AR BMC Remedy 31 64 32. C/S B/S AR AR BMC Remedy queue thread queue thread 32 64 33. Queue Queue RPC worker thread queue thread Administration Queue BMC Remedy ARS queue Alert Queue Alert queue alert Escalation Queue escalation Flashboards Queue queue Flashboards Fast Queue Fast queue List Queue list queue Private Queues private queue Private queue Threads Thread BMC Remedy ARS thread Dispatcher 33 64 34. Worker Thread Manager Dispatcher ThreadDispatcher thread queue Worker ThreadsWorker thread queue RPC queue worker thread Thread ManagerThread manager thread 2.4.2.4 IT BMC Remedy RemedyAR 1 AR 34 64 35. 2 AR 3 AR Server Group AR 35 64 36. 4 AR DSO 36 64 37. DSOAR DSO 37 64 38. 2.4.2.5 (Action Request System ARS) Client/Server , () ARS ARS 7. ARS ARS Windows Solaris HP UX IBMAIXLinux ARS DB2InformixOracleSQL ServerSybase ARS Web Web IISAphacheiPlanetTomcatServerletExecWebsphereWebLogicJBoss 38 64 39. ARS IE Firefox Windows Unix AppleMAC ARS Windows UNIX 2.4.3 2.4.3.1 39 64 40. 2.4.3.2 Remedy Remedy ODBC Remedy Remedy ReportRemedy Remedy ODBC Crystal report ODBC rpt Remedy Report Remedy Crystal report Remedy 2.4.3.3 40 64 41. 41 64 42. 2.5 IT 2.5.1 Incident Management ITIL v3 SLA 2.5.2 Problem Management ITIL v3 42 64 43. RFC 2.5.3 Configuration Management ITIL v3 CI CI IP 43 64 44. 2.5.4 Change Management IT ITIL v3 IT IT IT IT 44 64 45. Web 2.5.5 Service Level Management ITIL ITIL ITIL IT SLM IT SLA SLA SLA IT SLA IT ITIL IT SLA SLA ITIL SLA 45 64 46. SLA ITIL IT ITIL IT IT SLA IT SLA IT email Microsoft MAPI Outlook POP3 SMTP SMS 46 64 47. Remedy Email Server Alert Windows /2.5.6 CMDB IT ITIL v3 IT IT Federated Data ModelCMDB Extended DataCMDB Federation of data Flexible data model) Partitioning of configurations Reconciliation of configurations Open access to dataIT BMC Discovery Solution 47 64 48. IT BMC Atrium CMDB BMCAtrium CMDB IT CMDB BMC BMC Discovery Solution CMDB CMDB CMDB CMDB API CMDB CMDB CMDB CMDB CMDB CMDB BMC CMDB Common Data ModelCDM CDM JAVA BMC CMDB BMC CMDB BMC CMDB C JAVA API 48 64 49. 2.5.6.1.1CMDB IT CMDB BMC DiscoverySolution BMC Discovery Solution SNMPrstatSSHWMI IT BMC Discovery Solution BMC Discovery Solution IT BMC Discovery Solution BMC Atrium CMDB BMC Discovery Solution 8. BMC Discovery Solution BMC Discovery Solution 49 64 50. PDFExeclRTFHTML CSV BMC Atrium CMDB BMC Atrium CMDB SAPSiebelJ2EE BMC Atrium CMDB BMC Atrium CMDB 2.5.6.1.2 BMC Atrium CMDB BMC Atrium CMDB BMC Atrium CMDB IT BMC Atrium CMDB BMC Atrium CMDB BMC Atrium CMDB BMC Atrium CMDB BMC Atrium CMDB BMC Atrium CMDB 50 64 51. BMC Atrium CMDB 51 64 52. BMC Atrium CMDB Common Data ModelCDM CDM JAVA BMC Atrium CMDB 52 64 53. BMC Atrium CMDB BMC CMDB C JAVA API 2.5.7 2.5.7.1 BMC Remedy ARSBMC Remedy ARS BMC Atrium CMDB BMC Remedy ARS BMC Atrium CMDB 2.5.7.2 IT IT IT IT Service ContinuityManagementITSCMBMC Remedy ITSM Suit ITIL V3 IT 53 64 54. IT BMC Remedy ITSM Suit IT BMC Remedy ITSM Suit IT IT IT IT IT SLM SLM SLM IT IT IT IT 2.5.7.3 (Capacity Management) IT (SLA)BMC Remedy ITSM Suit ITIL V3 IT 54 64 55. CPU IT IT IT IT IT IT IT IT IT IT IT IT IT 55 64 56. IT IT 2.5.7.4 Availability Management IT 16 5 24 7 BMC Remedy ITSM Suit ITIL V3 IT IT IT ITIL CRM SLA 56 64 57. SLA SLA / 2.5.7.5 BMC Remedy ITSM Suit IT IT ITIL BS7799NISTSF800 ITIL IT ITIL V3 2.5.7.6 ITIL V3 ITIL V3 IT BMC Remedy ITSM Suit BMC Service Request Management SRM SLA IT 57 64 58. 2.6 2.6.1 IT 2.6.1.1 6 1 IT IT 2 IT API IT Remedy 58 64 59. 3 IT 4 API5 IT 6 API2.6.1.2 IT Web Service Remedy Web Service Web Service Web Service Web Service Remedy Web Service Remedy Web Service Filter WebService Web Service Web Service Remedy WebService Web Service Remedy Filter Remedy 59 64 60. Web Service IT Web Service IT Web Service 2.6.2 Remedy Mail Server Remedy Remedy Remedy Remedy Remedy 60 64 61. 9. SMTP/POP3/POP4/IMAP 61 64 62. 2.6.3 Remedy Remedy 2.6.4 OA ERP IT OAERP OAERP OAERP OAERP web service OAERP OAERP IT 62 64 63. OA ERP 2.6.5 Remedy Remedy Remedy API C Remedy Remedy OLE Remedy MS Windows OLE Remedy Remedy MS Windows DDE DDE Remedy Remedy Remedy 63 64 64. Remedy Remedy Remedy ODBC ODBC SQL Remedy ODBC ODBC Remedy Email Messaging Remedy 64 64