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Riding the Crazyhorse: Future Generation WordPress Jane Wells & Liz Danzico WordCamp San Francisco August 2008

Riding The Crazyhorse: Future Generation WordPress

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A discussion of the user research behind Crazyhorse, a branch of WordPress being used as a user interface testing bed.

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Page 1: Riding The Crazyhorse: Future Generation WordPress

Riding the Crazyhorse:Future Generation WordPress

Jane Wells & Liz Danzico

WordCampSan FranciscoAugust 2008

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Crazyhorse: Future Generation WordPress

Two kinds of people

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Crazyhorse: Future Generation WordPress

Eye tracking, New York City, June 2008

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The 2.5 Release: Backstory

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Crazyhorse: Future Generation WordPress

Findability, consistency, and “transparent design.”

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Crazyhorse: Future Generation WordPress

User-focused

Solo Blogger Power User Pro Admin

Consultant Teacher

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Crazyhorse: Future Generation WordPress

Jane Wells & Liz Danzico

Manage Create Posts Comments

Act

ivity

My Profile Plugins

1

2

3

4

5

6

7

8

9

10

“Refer or relate an old post to a new one”

“Add image to post”

“Post a video”

“Write a new blog post”“Post author”

“Post excerpt”

“Respond to comments”

“Moderate comments(approve/disapprove”

“Change my password”

“Post a photo frommy flickr account”

Blog administrator Advanced users, 2+ years Novice to mid-range, 1 year or less

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Crazyhorse: Future Generation WordPress

2.5 by the numbersNumbers Meaning471,761

974,368

108

1,455,501

Downloads of 2.5

Downloads of 2.5.1

Number of days out

2.5 known active installs

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Crazyhorse: Future Generation WordPress

Hugecommunityresponse

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Crazyhorse: Future Generation WordPress

Real users. Real time.

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Crazyhorse: Future Generation WordPress

Real users. Real time. With lasers.

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Round 1: Testing 2.5

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Crazyhorse: Future Generation WordPress

Lasers!

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Crazyhorse: Future Generation WordPress

Media Insight Center, New York

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Crazyhorse: Future Generation WordPress

Iterative ApproachUsability review of 2.5

Develop prototype 1

Round 1 testing of 2.5 and prototype 1

Develop prototype 2

Round 2 testing of Crazyhorse

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Crazyhorse: Future Generation WordPress

Prototype 12.5

Comparative Approach

VS

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Crazyhorse: Future Generation WordPress

Participants• 8-12 participants• .COM and .ORG users• Beginner to experienced

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Crazyhorse: Future Generation WordPress

Eye tracking

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Crazyhorse: Future Generation WordPress

Test Sessions• Use own blog• Perform specific tasks• Use prototype 1• Rate all features

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Crazyhorse: Future Generation WordPress

Findings:

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Crazyhorse: Future Generation WordPress

Navigation“I can never remember which menu things are in.”

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Crazyhorse: Future Generation WordPress

Navigation“I can never remember which menu things are in.”

Recommendation:New navigation model; reducecrowding; increase findability

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Crazyhorse: Future Generation WordPress

Dashboard“I never look at it.”

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Crazyhorse: Future Generation WordPress

Dashboard“I never look at it.”

Recommendation:New layout; di!erent modules; user control of display

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Crazyhorse: Future Generation WordPress

Media Uploader & Libary“It’s trying hard to impress me. I don’t need to be impressed. I just need it to [work].”

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Crazyhorse: Future Generation WordPress

Media Uploader & Libary“It’s trying hard to impress me. ... I just need it to [work].”

Recommendation:Simplify; make more visual; clarify relationship

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Crazyhorse: Future Generation WordPress

Write Screen“I always forget to add my tags because I have to scroll down.”

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Crazyhorse: Future Generation WordPress

Write Screen“I always forget to add my tags because I have to scroll down.”

Recommendation:Two-column layout; drag-and-drop modules

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Crazyhorse: Future Generation WordPress

Comments Management“I use a plugin to man-age my comments. It’s much better.”

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Crazyhorse: Future Generation WordPress

Comments Management“I use a plugin to man-age my comments. It’s much better.”

Recommendation:Closer tie between commenttext and possible actions

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Crazyhorse: Future Generation WordPress

Response 2.5“WordPress is so easy.” “WordPress is the best thing ever.” “I like it so much more than Movable Type.”

Response Prototype 1“It’s a little less cluttered.” “I like seeing more on the dashboard.” “I like the new comments display better.”

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Prototyping the Crazyhorse

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Crazyhorse: Future Generation WordPress

Top versus left navigation | QuickPress | Dashboard Drag-and-Drop | Better ‘Write Post’ visibility | Clearer comments editing | Write screen Drag-and-Drop | Action links on Comments screen | Working Stats on Dashboard | Working Inbox | Improved widget management | Better tag management | Clarify Theme Editor | “Design” versus “Templates” as navigation label | Expanding navigation | Media Library | Media Uploader | Gallery | Media from URL | Enhanced and advanced search | Revised admin bar

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Crazyhorse: Future Generation WordPress

Top versus left navigation | QuickPress | Dashboard Drag-and-Drop | Better ‘Write Post’ visibility | Clearer comments editing | Write screen Drag-and-Drop | Action links on Comments screen | Working Stats on Dashboard | Working Inbox | Improved widget management | Better tag management | Clarify Theme Editor | “Design” versus “Templates” as navigation label | Expanding navigation | Media Library | Media Uploader | Gallery | Media from URL | Enhanced and advanced search | Revised admin bar

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Crazyhorse: Future Generation WordPress

Futuredesign

Actionablefeedback

Our focus

VS

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Crazyhorse: Future Generation WordPress

Navigation groupings

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Crazyhorse: Future Generation WordPress

Navigation groupings

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Crazyhorse: Future Generation WordPress

Wireframe iterations

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Crazyhorse: Future Generation WordPress

Crazyhorse

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Round 2: Testing Crazyhorse

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Crazyhorse: Future Generation WordPress

Iterative ApproachEarly access

Abbreviated task flow

Post-task discussions

Ease of use ratings

Compare performance to 2.5

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Crazyhorse: Future Generation WordPress

Findings:

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Crazyhorse: Future Generation WordPress

Navigation“I had faster access to more items.”

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Crazyhorse: Future Generation WordPress

Navigation“I had faster access to more items.”

Response:Every participant preferred Crazyhorse navigation over 2.5

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Crazyhorse: Future Generation WordPress

Dashboard“I would definitely check this when I logged in.”

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Crazyhorse: Future Generation WordPress

Dashboard“I would definitely check this when I logged in.”

Response:Every participant preferred Crazyhorse dashboard over 2.5; most would like module control

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Crazyhorse: Future Generation WordPress

Media Uploader & Library“Yes.”

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Crazyhorse: Future Generation WordPress

Media Uploader & Library“Yes.”

Response:Every participant preferred Crazyhorse over 2.5

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Crazyhorse: Future Generation WordPress

Write Screen: Overall“I like being able to choose what goes where.”

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Crazyhorse: Future Generation WordPress

Write Screen: Overall“I like being able to choose what goes where.”

Response:All participants preferred Crazyhorse over 2.5

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Crazyhorse: Future Generation WordPress

Write Screen: Bottom Bar“Even when I knew it was there, I kept forgetting to look at it.”

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Crazyhorse: Future Generation WordPress

Write Screen: Bottom Bar“Even when I knew it was there, I kept forgetting to look at it.”Response:Performed poorly; showeddesire for persistence

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Crazyhorse: Future Generation WordPress

Comment Management“It streamlines the process of reviewing comments.”

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Crazyhorse: Future Generation WordPress

Comment Management“It streamlines the process of reviewing comments.”

Response:All participants preferred Crazyhorse over 2.5

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Crazyhorse: Future Generation WordPress

Response“I love it.” “It’s definitely better.” “It just seems to flow better.” “More organized.” “It’s more extensible.” “Easier to navigate.” “More e#cient use of space.” “Seems more modern, friendlier.”  “Looking forward to using some of these features on a daily basis!”

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Crazyhorse: Future Generation WordPress

Success:A#nityOpportunitiesFramework

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Crazyhorse: Future Generation WordPress

Thank you!WordCampSan FranciscoAugust 2008