e

eERP

ERP

I.

IC

()

()Enterprise Resource Planning, ERP

()Supply Chain Management, SCM Customer Relationship Management, CRM

IntranetExtranetInternet

Business Process Reengineering, BPRKnowledge Management, KMBusiness Intelligence, BI

B to B e-CommerceB to C e-Commerce

Stakeholders

()

()

()

()

()

()

()

()

()

()

6

()

()

6

().

()

()

()

()

II.

E-BusinessBusiness Process Reengineering, BPR

Electronic Business, E-Business E-Business

2

2

2

3 Basu and Muylle2007

3 12 Basu and Muylle2007E-BusinessE-Business

1 E-Business

3

2

3 Early mover advantagesPositive Network Externality Proprietary DatabaseProprietary Knowledge Base Proprietary Hardware and/or Software Personalization Exclusive Partnerships

3

4

4 ERPE-CommerceCRMSCMKMBI

3

4 B2C

4

4

5

5 Hammer and Champy1993 FundamentalRadicalDramaticProcess

5 Earl and Sampler1995Process Alignment ModelProcess StrategyInformation SystemsChange Management and Control

6

5 Davenport and Short1990

5 Gunasekaran et al.2000BPR

7 BPR

5 Grover1995105Management SupportIT CompetenceProcess DelineationProject PlanningChange ManagementProject Management

6

IIIe

IV.e

ERPERPERPERPERP

MIS ERP

ERP Enterprise Resource Planning, ERP1970Material Require Plan, MRP1980Manufacture Resource Planning, MRP

1 ERP

ERP -- Material Requirements Planning, MRP MRP

ERP -- Manufacturing Resource Planning, MRPII MRP MRPMRPRough Cut Capacity Planning, RCCP

ERP -- ERPERP

ERP -- ERP 2000ERP

ERP ERP SAP

SAP ERP

ERP SOP, Sales and Operations Planning

ERP

ERP

ERP

ERP SAP ERP

ERP

ERP ERP ERPERP

ERPERP

ERP

ERPERPERP

ERPERPERP

ERP ERPERPERP MISKey User

3 ERP

ERPERPERPERP

ERPERPERPERPERPERPERPERP Request for ProposalRFP

4 ERP

ERPDefinition

3a

ERPOperation Analysis

3b

ERP Solution Design

3c

ERP Solution Build

3d

ERP Documentation

3e

ERP Transition

3f

ERP Production

3g

ERP

ERP ERPERP ERPERP

4 ERP

ERPERP ERPERP ERPERPERPCRMKMBI