e
eERP
ERP
I.
IC
()
()Enterprise Resource Planning, ERP
()Supply Chain Management, SCM Customer Relationship Management, CRM
IntranetExtranetInternet
Business Process Reengineering, BPRKnowledge Management, KMBusiness Intelligence, BI
B to B e-CommerceB to C e-Commerce
Stakeholders
()
()
()
()
()
()
()
()
()
()
6
()
()
6
().
()
()
()
()
II.
E-BusinessBusiness Process Reengineering, BPR
Electronic Business, E-Business E-Business
2
2
2
3 Basu and Muylle2007
3 12 Basu and Muylle2007E-BusinessE-Business
1 E-Business
3
2
3 Early mover advantagesPositive Network Externality Proprietary DatabaseProprietary Knowledge Base Proprietary Hardware and/or Software Personalization Exclusive Partnerships
3
4
4 ERPE-CommerceCRMSCMKMBI
3
4 B2C
4
4
5
5 Hammer and Champy1993 FundamentalRadicalDramaticProcess
5 Earl and Sampler1995Process Alignment ModelProcess StrategyInformation SystemsChange Management and Control
6
5 Davenport and Short1990
5 Gunasekaran et al.2000BPR
7 BPR
5 Grover1995105Management SupportIT CompetenceProcess DelineationProject PlanningChange ManagementProject Management
6
IIIe
IV.e
ERPERPERPERPERP
MIS ERP
ERP Enterprise Resource Planning, ERP1970Material Require Plan, MRP1980Manufacture Resource Planning, MRP
1 ERP
ERP -- Material Requirements Planning, MRP MRP
ERP -- Manufacturing Resource Planning, MRPII MRP MRPMRPRough Cut Capacity Planning, RCCP
ERP -- ERPERP
ERP -- ERP 2000ERP
ERP ERP SAP
SAP ERP
ERP SOP, Sales and Operations Planning
ERP
ERP
ERP
ERP SAP ERP
ERP
ERP ERP ERPERP
ERPERP
ERP
ERPERPERP
ERPERPERP
ERP ERPERPERP MISKey User
3 ERP
ERPERPERPERP
ERPERPERPERPERPERPERPERP Request for ProposalRFP
4 ERP
ERPDefinition
3a
ERPOperation Analysis
3b
ERP Solution Design
3c
ERP Solution Build
3d
ERP Documentation
3e
ERP Transition
3f
ERP Production
3g
ERP
ERP ERPERP ERPERP
4 ERP
ERPERP ERPERP ERPERPERPCRMKMBI