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IMAGE BY ALFIE | JAP #5. 소비자 행동

05 IMC 개론5

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  • IMAGE BY ALFIE | JAPANORAMA

    #5.

  • : IMC

    , , ()

  • 1. (Order of Presentation)

    :

    :

    ,

    ,

  • 2. (Conclusion Drawing)

    /

    :

    (: )

    :

  • 3. (Message Sidedness) :

    :

    :

    :

    .

    .

    (P N P)

  • 4.

    : ()

    :

    1)

    2)

    3)

    4)

  • * (Message Source) ?

    : , ,

    : ,

    , ,.

    ?

  • :

    1. 2. 3. (threshold)4. 5. 6.

  • ()

    p.116

  • p.118

    AIDMA Hierarchy

    ()

    CA

    CA

    CA

    CA

    () , (Cognition) (Affect) . .

  • ()

    :

    :

    /

    /

    REVISED

  • 1. (involvement)

    (perceived personal relevance) (perceived personal importance)

    - : ,,

    - , - ,

    - , , - ,

  • 1.

    (enduring involvement)

    ) , , ,

    (situational involvement)

    ) /

  • 1.

    Sales Promotion

    (Enduring Involvement)

    (Situational Involvement)

    .

    / /

    -

  • 1.

    1.

    2.

    3.

    4.

  • 1.

    ( vs. ) + (thinking vs. feeling)

    Thinking Feeling

    FCB Grid

  • 1.

    Thinking Feeling

    , , ,

    : (learn) (feel)

    (do)

    1. : (recall)

    2. : /

    3. : ,

    , , ,

    : feel learn do

    1. :

    2. : ,

    3. : ,

    ,

    : do learn feel

    1. :

    2. : , 10 ,

    , POS

    3. :

    , ,

    : do feel learn

    1. :

    2. : , , POS

    3. :

  • Krugman

    ( TV)

    , TV .

    TV (= ELM, ).

    1. (1)

  • TV

    TV

    :

    : , ,

    1)

    2)

    3)

    4)

    5)

    6) (personality)

    7)

    1. (1)

  • Sherif

    , , ,

    , , , .

    1. (2)

  • ,

    ,

    // ( )

    :

    ,

    :

    .

    .

    1. (2)

  • .

    ?

    .

    ?

    !

    !!!

    ?! !!

    1. (2)

  • .

    ?

    .

    ?

    !

    !!!

    ?! !!

    .() , () .

    1. (2)

  • (affect priming theory)

    (feelings as information model) (attribution) , ,

    , , , , .

    1. (3)

  • A. .

    B. .

    C. . ...

    D. /.

    E. .

    F. . .

    ,

    .

    1. (1)

  • A. .

    1. (1)

  • B. .

    ,

    : ,

    1. (1)

  • C. .

    :

    :

    17: +

    1. (1)

  • D. /.

    1. (1)

  • E. .

    1. (1)

  • F. .

    1. (1)

  • : ,

    ( ...)

    ():

    ( ?)

    :

    1. (2)

  • / (2004 )

    ...

  • TV

    ~

    1. (3)

  • Product:

    :

    Price:

    Promotion:

    Place:

    Learn-Do-Feel Feel-Do-Learn

    DO

    Marketing Mix

    1. (4)

  • 2.

    ()

  • 2.

    (sensory organs) (activation)

    ,

  • JND = I K(I = ; K = )

    2.

    (absolute threshold):

    (Differential Threshold)

    : (JND : Just Noticeable Difference)

  • 2.

    JND

    , JND

    , JND

    JND

    () , JND

    , JND

    , JND

    , , JND

  • 2. :

    (Subliminal Perception)

  • 2. :

    ,

    .

    (: ) .

    .

  • 3. (attention)

    :

    (novel)

  • 3.

    :

    :

    / /

    , , , , visual, ,

  • 4. (comprehension)

    (Perceptual Organization)

    (simplicity):

    (closure):

    (proximity):

    (similarity):

    (figure and ground):

  • 4.

    (Perceptual Categorization)

    (Perceptual Inference)

    (halo effect)

    - (price - quality relationship)>

  • 5. (memory)

    (affect and

    arousal)

  • 5.

    1 (Sensory Memory)

    2 (Short-Term Memory)

    1

    (information overload)

    :

    -- ,

    -- TV, ,

  • 5.

    2 ()

    2

    (rehearsal):

    ( , )

    3 (Long-Term Memory)

    (consumer knowledge):

  • 5.

    3 ()

    :

    : ()

    - (spreading activation):

    (schema) : /

  • 5.

    3 ()

    BMW

    IBM PC

  • 5.

    3

    ()

    (wearout)

    ( )

    (primacy effect) (recency effect)

  • 5.

    4 :

    (Encoding)

    (Retrieval ) (retrieval cue) (: )

    , ,

  • 6.

    :

    ,

    (, , )

    (/, /)

    , , , , .

  • 6.

    (Cognitive Aspects)

    (belief)

    (Affective Aspects)

    (attitude)

    (Conative Aspects)

    (intention)

    :

    (1)

    =

    =

    =

    =

  • 6.

    .

    .

    7

    1)

    2) ( )

    3) ()

    4) ( )

    5)

    6)

    7)

  • 6.

    ()Balance Theory

    Cognitive Dissonance

    /

    , , ,

  • .

    , , .. +

    - : , .

    --

    +

    ++

    +

    +-

    -

    + -

    +

    6.

    ()

  • IP

    --

    +

    IP

    --

    -

    IP

    +-

    -

    .

    . .

    .

    6.

  • .

    , .

    .

    6.

  • 6.

    : (ELM*)* Elaboration Likelihood Model

    :

    : ,

    :

    :

    Elaboration Likelihood

    .

    Petty Cacioppo ELM.

  • (Central Route) (High Elaboration)

    (Central Cue)

    (Peripheral Route) (Low Elaboration)

    (Peripheral Cue)

    6. : ELM

  • ,

    (Peripheral Route)

    (Central Route)

    6. : ELM

  • ?

    ??

    , ,

    6. : ELM

  • = = =

    = = = , BGM

    []

    (1) (2) (3) .

    6. : ELM

  • ELM .

    ( ) () .

    6. : ELM

  • ()

    :

    :

    /

    /

  • p.118

    AIDMA Hierarchy

    ()

    () , (Cognition) (Affect) . .

  • : AIDMA

    .

    Attention Interest Desire Memory Action

    AMOLED

    AMOLED

    AMOLED

  • AISAS : .

    Attention Interest Search Action Share

    AMOLED

    AMOLED

    AMOLED

    AMOMED

    AMOLED

  • : 2008 ,

    ()

    : ACR (2008)

    2/3 ,

    Attention Interest Search Action Share

    IT/

    74% 65% 65%

    82%

    /

    TV

    9%

    13%

    31%

    66%

    66%

    91%

  • : 2008

    2/3

    /

    62%

    63%

    71%

    79%

    82%

    65.5%

    Attention Interest Search Action Share